Front Office Paper for Monthly Test

Q.1 “Front office is the nerve centre of hotel” elucidate with examples. 5

Q.2 Write short notes on 5+5

a) Various modes of reservation

b) types of reservation

Q.3 Explain the importance of reservation in the hotel. 5

Q.4 True and False 5

a) Six pm release reservation and confirmed reservation are different.

b) Reservation is done in pre arrival stage of guest cycle.

c) We have to block room for at least 24hr in case of a tentative reservation.

d) Registration is the first activity that hotel does for the guest.

e) Confirmed and guaranteed reservation is same.

Q.5 Describe guest cycle. 10