From… “ What’s the matter?” to “ What matters to you ?”
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Transcript of From… “ What’s the matter?” to “ What matters to you ?”
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From… “What’s the matter?”
to“What matters to you?”
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National Surveys
Incident Reporting
Scottish Public Services Ombudsman
Patient Opinion
Ward Comments Cards
The Landscape of Patient and Carer Feedback
Public Forums
NHS Board Complaints Procedure
Local Consultations
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“I would like to add that the rest of the staff we have met at this clinic have been lovely, caring people - a good team let down very, very badly but this heartless doctor.”
“….bluntly told her she had dementia, it would get worse and she had better think about a power of attorney - then bluntly said - "Are you suicidal? “
My pets get treated better by their vet.”
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How do others do it?
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Feedback is a startBut can it make services better?
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National Patient Opinion Website: 4th October 2013
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