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From vision to action:

Illinois’ innovation incubators (i2) Hardik Bhatt Chief Digital Officer and Acting Secretary, Innovation & Technology State of Illinois June 2017

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We had a plan for a comprehensive digital transformation that is helping make a 45-year journey in 4 years… Data is playing the most critical role in that

Smart IT Improving business of IT

Digital Government Improving business of the State

Smarter State Staking leadership claim

Digital Economy Getting ready for disruption

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DATA

“Data  is  at  the  center  of  all  public  policy  and  service  delivery,  and  should  be  an  organizing  principle  for  a  modern  digital  state”    

Why data-driven government?

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“The Grand Challenge”

How  do  we  enable  the  redesign  and  restructuring  of  government  opera3ons  

using  data  and  evidence    to  drive  more  efficient,  effec0ve  and    customer-­‐focused  service  delivery?  

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Illinois i2: Innovation Incubator

Siloed Government Program Structure

from: Digital Government Services

Platform

to:

ENTERPRISE IT PLATFORM

SECURE HARMONIZED DATA PLATFORM

ß PROGRAM-SPECIFIC EXPERTS à

Interoperable    

Process  Systems  People  Data  

Person 360 view

Customer focused

DATA

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Illinois HHS Transformation Vision/Aspirations Pain Points; Business Needs; Problems to be solved

Prevention & Population Health

Institutional Care to Community Care

Paying for Value: Quality & Outcomes

Education & Self-Sufficiency

Questions/Analytics/360 Views (Person-Family-Provider)

Enterprise Data

Efficient, Effective, Person Centric Delivery of Services

Case Study: HHSi2 (i2 v1.0)

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360° Customer View

TRANSFORMATION  STRATEGY    

1.  Governance/Charter  2.  eMOU  3.  PlaForm  4.  Data  Analy3cs  Tools  5.  Person  360  Archetype  6.  Ques3ons  7.  Data  Needs  Analysis  (DNA)  8.  Value/ROI  Mapping  9.  University/Research  

Partnerships  10. Funding  

Current Future

KID

S

TANF

Child Care

Medicaid Clients Wage Data

CSBG

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360° record of a child provides DCFS investigators access to data from 10 systems in seconds, allowing them to focus on investigation…

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Household View

Family View

Charles Moore M - 34

Present

DHS 1

HFS 1

DCEO 1

Tim Moore Father - 68

2015

Amanda Moore Wife - 36

DOC 1

Emily Dodge Daughter - 10

Scott Moore Uncle - 73

1 Don Moore Cousin - 30

2 Pam Johnson

Mother-in-Law - 66

Bill Johnson Father-in-Law - 70

Kathy Dodge Ex-wife - 28

4 1 3 1 1 3 1

2 2

1 3 2 1

1 1 1 1 1

HHSi2 – Demo 360o Person View

360° Family and Agency Services View – 2017

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How might we strategize & build a peer-to-peer platform to support foster family connections while ensuring the privacy

and security of foster youth?

www.codeforthekids.com IIT Institute of Design

Inserting Design thinking into Foster Care

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Contextualizing the Hackathon

www.codeforthekids.com IIT Institute of Design

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Operationalizing the challenge

www.codeforthekids.com IIT Institute of Design

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FosterHelp provides a one-stop shop for all your Foster-service needs. By centralizing help and creating a social network; we are making resources and community available at your fingertips, all at one place. Key components ●  AI Helpdesk ●  Identify last minute respite housing for youth ●  Tool for both DCFS and foster parents ●  Easy to navigate (cognitive ease) ●  Multiple user logins ●  Track complaints and categorize them ●  Ultimate goal = machine rates complaints, calls for action without user intervention ●  Instant data access

www.codeforthekids.com IIT Institute of Design

The winning Student Idea

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Illinois is building a data-driven government

ü  Data  is  central  to  transforming  government  

ü  Design  thinking  is  bringing  empathy  and  understanding  

ü  Person  360  concept/data  model  is  tried/tested  and  it  works    ü  eMOU  simplifies  cross-­‐agency  data  sharing  

ü  Enterprise  data  analy0cs  prac0ce  and  plaPorm  is  ready  to  be  scaled  

ü  i2  model/template  is  repeatable  

ü  And  we  just  got  money!!!  

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Hardik  Bha[  Secretary  and  Chief  Digital  Officer  

hardik.bha[@illinois.gov  http://doit.illinois.gov

                 @hvbha[1      @hvbha[   @IllinoisDoIT @IllinoisDoIT