From Desktop to Data Centre: OSS Challenges for ICT ...
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From Desktop to Data Centre: OSS Challenges for ICT Service Management OPSUM4 - Tuesday, October 12, 2004, 2:30 PM - 3:00 PM Mark Dames John Wittgreffe
Transcript of From Desktop to Data Centre: OSS Challenges for ICT ...
From Desktop to Data Centre: OSS Challenges for ICT Service Management
OPSUM4 - Tuesday, October 12, 2004, 2:30 PM - 3:00 PM
Mark DamesJohn Wittgreffe
This Session
• ICT – From Desktop to Data Centre
• What are the Primary OSS Challenges?
• The Convergent Operations Platform
• An Example ICT OSS based on NGOSS
• NGOSS Learning Points
ICT – Growth Driven by Corporate Market
• Converged Networks, IP-VPN, Desktop IT, Data Centre IT• Outsource, Multi-source are main contract models
e.g. BT $6.4bn growth >20%
Business Led
Business Agility
Improved Utilisation
Lower Costs & Risk
ICT Business Drivers
ICT – Opportunities for Network Service Providers
ITProviders•IBM•Microsoft•EDS•DEC•Compaq•Dell•Accenture• …
TelecomsProviders
•BT Group•Deutsche Telekom•France Telecom•AT&T• …
1990s
2000s
Trends
• •Real time• •N/W centric• •Multi-site• •Mobility
Providers
• •IBM•HP••BT
Dis
cret
e IT
& T
elec
oms
Info
rmat
ion
Com
mun
icat
ions
Tech
nolo
gy
IP blurring boundariesbetween network & IT services
Today
2010s
Global IP Infrastructure
Complex “Ziggurat” of ICT Services
Embedded IP Services
Application Assured Infrastructure
Applications
Managed Services
Outsourcing
SI & Consultancy
Transformation
Global IP Infrastructure
Embedded IP Services
Application Assured Infrastructure
Applications
Managed Services
Outsourcing
SI & Consultancy
Transformation
LANDesktop Mobile WAN Server
MulticastAuthenticate Security Storage Hosting
Auditend-endMonitoring
App.SLA
App.CoS
ConferenceIP PBX eBus CRM etc.
Partnerships and“Multi-Source”
Complex “Ziggurat” of ICT Services
Primary OSS Challenges
Operate Across Multiple ICT domains:- own portfolio, other S.P, outsourced
Interface with Partner OSS and Customer OSS
Orchestrate from Desktop to Data Centre
On Demand
Simple, Fully Connected, CompleteGlobal IP Infrastructure
Embedded IP Services
Application Assured Infrastructure
Applications
Managed Services
Outsourcing
SI & Consultancy
Transformation
The Target for ICT OSS
The Convergent Operations Platform …
ICTOperational
Domains
ClientInterface
CustomerCustomerBusiness Dashboard
λDSL,Frame,ATM,Ethernet ICT Infrastructure
Portal GatewayHelp Desk
LAN WAN Access App.ServerAccess
Convergent Operations Platform
Correlation Layer
Presentation Layer
Portal GatewayHelp Desk
LAN WAN Access App.ServerAccess
SLGs
SLGs
OrchestrationProcess,
Policy
CustomerCustomer
Domain Process,
Policy
Fulfillment Assurance Billing ConvergentOperations
e.g. ICT One Bill
Mapping AcrossMultiple
Agreements
e.g. ICT Order
Decomposed intoComponent Orders
e.g. ICT Fault Report
Root Cause AnalysisAcross Multiple Provider
Domains
Process View
Portal GatewayHelp Desk
LAN WAN Access App.ServerAccess
CustomerCustomer
Web Services Genie J2EEEAI
Fulfillment Assurance Billing
Integration Challenge:
Across All Processes !
Interchanges :Rosettanet, ebXML,
eTOM BOM, ?
Common LanguageSID
B2B Integration Across the Range of Processes
Portal GatewayHelp Desk
LAN WAN Access App.ServerAccess
CustomerCustomer
Fulfillment Assurance Billing
! RESPONSE(near) REAL TIME
Not days / weeks / months
Video Broadcastto Europe Branches
Configure Service
Config CERouter
ConfigAccess
ConfigPE Router
ConfigAccess
ConfigMIPS
ConfigVideo
FOR EACH BRANCH
SLGs SLGs
Example:
BT Transform is an NGOSS - based ICT management platform
NGOSS Can Help …
λ
• Business Portal - business dashboard and business rules
CustFacingServiceSpecComponent
(from Service Specification))
Re sFac ingS erviceS pe cComponent
(fro m Se rvi ce S pe cif icati on ))
ResourceSpecification(from Resource Enti ties)
ServiceSpecification
type : String�Li feCycleStatus : Variant ... 1,2,3,4,5
stateful : Boolean
(from Service Specification) CustResSpecRelationshipDetails
order : Integer(from Service Domain PTP)
LogicalResourceSpeci fication(from Log icalResource Sp ecifi cation Entit ies))
TFMLo gi calDevice Specif ica tio nconfigBackupLocation : IntegerconfigRunningLocation : Inte...configurationMode : Integer
�numberOfConfigurations : Int...�protocolsRunning : Sequence... tring
CustFacingServiceSpecProduct
(fro m Se rv ice S pe ci ficati on ))
ResFacingServiceSpecProduct
(from Service Speci fication))
CustomerFacingServiceSpec(from Service Specification)
TFML og icalResourceSpecificat ion(from Product Domain PTP )
ResourceFacingServiceSpec(from Service Specification)
EntitySpecification(from Root Business Entit ies)
0..n
0. .1
0..n
0. .1
cfssProductHasCustomerFacingServiceSpecs
0..n0. .n
0..n
CustServiceSpecRelationship
0. .n
0..n
0..1
0..n
0..1
rfssProductHasResou rceFac ing ServiceS pe cs
0..n
0..1
0..n
0..1
{orde red}requiresResourceFacingServiceSpec
0..n 0..n0..n
ResServiceSpecRelationship
0..n
0..n
0.. n
0..n
0.. n uti l izesLo gical Re so urce Specifi ca tio n
0..n
0..n
0..n
0..n
util izesEntitySpecification
• “One Truth” Information ModelBased on the SID
• Policy and Workflow Orchestrate Services
• Integration Framework implements NGOSS contract
Interface with a Wide range of COTS Vendors
SiebelAmdocsBMCOracleGenevaMicromuseConcordHPCompuwareetc. etc..
Delivered to First Customers …
NGOSS Learning Points
• Suppliers – NGOSS Contract Interfaces Please !
• SID Extensions (but that’s OK !)– Service, Service Specification, Product, Product Specification,
Role
• Need B2B Integration Standards for Operations
Key Messages
• ICT OSS must operate across multiple Service Provider ICT domains from Desktop to Data Centre
• B2B Integration at Near Real Time is Key- long road ahead
• NGOSS can help BUT- supplier and B2B standards gaps
Thank You
