From Connected Government to Collaborative Government – The New Collaboration Experience for...

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© 2012, Cisco Systems, Inc. All rights reserved. (Presenter: James S L Yong) 1 © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 1 From Connected Government to Collaborative Government The New Collaboration Experience for Governments James S L Yong Director, Public Sector Programs (Asia) Vietnam eGovernment Symposium 2012 Hanoi, Vietnam (20 th July 2012) © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 2 Devices Connected to the Network, ONE TRILLION There Will Be up from 35 BILLION in 2010 2013 Cisco IBSG Explosion of People and Devices on the Network

description

Traditional tools do not address government challenges. The presentation made by Mr James S L Yong – Director of Public Sector Programs will provide insights of the need for a new approach: Technology Trends, Political Trends, Cultural Trends and the importance of these factors collaboration to change the way Government work. Also, Cisco Strategic Direction is introduced as an effective way for Collaborative Government. To download the full slide of the presentation, please visit: http://egov.org.vn/2013/index.php?option=com_content&view=article&id=200&Itemid=111&lang=en

Transcript of From Connected Government to Collaborative Government – The New Collaboration Experience for...

Page 1: From Connected Government to Collaborative Government – The New Collaboration Experience for Governments

© 2012, Cisco Systems, Inc. All rights reserved.(Presenter: James S L Yong)

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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 1

From Connected Governmentto Collaborative GovernmentThe New Collaboration Experience for Governments

James S L YongDirector, Public Sector Programs (Asia)

Vietnam eGovernment Symposium 2012

Hanoi, Vietnam (20th July 2012)

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 2

Devices Connected to the Network,

ONE TRILLIONThere Will Be

up from 35 BILLION in 2010

2013

Cisco IBSG

Explosion of People and Devices on theNetwork

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More Demanding Environmentfor Government

RisingExpectations

Citizens demand accountability andtransparency

Citizens need on-demand services

Velocityand Volatility

Economic climate is volatile

Pressures grow to achieve mandatesand increase workforce speed andagility

FinancialPressures

Control costs even further

Stimulate sustainable economicgrowth

InnovationEverywhere

Innovation comes fromanyone, anywhere at any time

Silos break among agencies,citizens, and private sector

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Governing in a New World

Engaging Citizens, Agencies, Employees, Private-Sector Partners, and Key Constituents

in New Ways Through Process, Culture, and Technology

Private-SectorPartners Courts

Civilian andDefense

PublicSafety

Agencies Communities

Innovate Together for Connected Government

ConstituentConstituent

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1990+

Connectivity

New Era of Engagement

2000+

Inclusion

2010+

Era of Engagement

Connectivity

eCommerce (B2B, B2C)

Consumerization of IT

Social media

Immersive communicationtechnologies—videoand mobility

Cloud/virtualizedtechnologies

Secure systemsintelligence

Transforming Transactions Transforming Interactions Transforming Organizations

Self-Servicefor Productivity

Changed Behavior, butDifficult to Leverage

Active Engagement forGovernment Advantage

Government goesonline with external

websites

Proliferation ofe-government

services for agency-specific missions

Government institutions working together, breaking through siloswith inter- and intra-agency collaboration

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 6

• Operational efficiencies/ costreductions

• Safe communities

• Citizen service delivery

• Private sector job creation

• Distributed workforce

• Mobility

• Device flexibility

• Trust at a distance

• Expertise and information ondemand

• Video proliferation

• Content/device explosion

• Social media

• Cloud services

• Siloed tools, applications, andorganizations

The Need for a New ApproachTraditional tools do not address government challenges

Political Trends Cultural TrendsTechnology Trends

IT Operations

Officials, Employees, and Citizens

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What if You Could…?

andPersonalize services for

citizensReduce costs

andProvide open access to

informationSecure strategic data

andImprove operational

effectivenessAchieve your mission

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 8

Collaboration Is Equal PartsProcess, Culture, and Technology

“Collaboration isn’t just about technology.We’re using collaboration to change the way we work.”- John Chambers, CEO of Cisco

Technology

Process

Culture

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THEN NOW

Essential Elements of Collaboration

PEOPLEInside myorganization

Dispersed,mobile teams

CONTENTDocuments,Text

Video, voice

CONTEXT SearchInformationfinds you

SECURITYInside firewall,walled off

Inclusive, selective,policy-based

DEPLOYMENT On premise Cloud, hybrid

COMMUNITIES Hierarchy Self-organizing

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 10

Text Voice, Video

Num

ber

ofP

art

icip

ants

Collaborative Tools

One

Many

Expanding collaboration to include broader, richer interactions

Changing the Way Government Works

Documents

IM

Email

PersonalTelePresence

Voicemail

Discussion Forums StreamingVideo

WikisBlogs

Contact Center

Conferencing

SocialNetworking

Desktop Video

GroupTelePresence

Video EventsSocial Video

Voice

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Cost

Avoidance

ProcessOptimization

BusinessTransformation

Government Collaboration Use Cases

State of Oregon• Centralized hardware with

greater redundancy andimproved reporting capabilities

• Increased call distribution andcustomer service

Guldborgsund• Expertise available to all citizens at

many local services centers, with nocenter closures

• Maintained service levels whilereducing headcount andtravel/transport expenses

Drancy• Attracted new site for Eurocopter,

resulting in 750 new jobs• Attracted top engineering school,

which will bring 1700 students and 200professors to area

• Reduced crime by 30 percent tobecome the second-safest suburb ofParis

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SecureInter-Cross Agency

FlexibleConsumption Models

EnterpriseSocial Software

Pervasive Video

Interoperable,Open Architecture

CollaborativeExperience

Cisco Strategic Direction

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IP Communications

Mobile Applications

ConferencingCustomer Care

Cisco Collaboration Portfolio

Messaging

Enterprise Social Software

TelePresence

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Communicationand CollaborationApplications

Infrastructure

CollaborationServices

Virtual Machines Network Storage

Presence

Location

Session Mgmt

Policy and Security Management

Client Frameworks

Content Mgmt

Tagging

Conferencing Customer Care

Enterprise Social Software IP Communications

Messaging Mobile Applications TelePresence

ON-PREMISE CLOUDHYBRID

Cisco Collaboration Architecture

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This core is then accessed by any combination of end-user clients,devices, and applications from Cisco or third parties.

Delivering a Consistent ExperienceAnywhere, Any Content, on Any Device

Securely Reliably Seamlessly

ANY DEVICEANYONE

ANYWHERE ANYTIMEInfrastructure

CollaborationServices

Communicationand CollaborationApplications

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The Future of WorkVisual, Virtual, Mobile, and Social

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Begin the Journey to Highly Utilized CollaborationSolutions with Services from Cisco and OurPartners

Optimize InfrastructureNetwork Discovery and

Optimization

Adopt, Implement,and OptimizeArchitectures

Enable SolutionsLeverage Network forBusiness Outcomes

Envision IT RoadmapAlign Business and IT

Strategy

20%Average reduction in costs withoptimized network infrastructure

Source: Cisco Services

35%Higher growth than peers by leveraging

IT to transform business processesSource: Bain and Co

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Closing Thoughts

• Use collaboration as workforce andoperational efficiency tool

• Anticipate video, mobility, social, andcloud

• Develop collaboration strategyusing architectural approach

• Collaboration is a journey,not a project

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Thank you.

For any further questions,contact James S L Yong ([email protected])

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Profile: James S L Yong

Director, Public Sector Programs (ASEAN) in Cisco Systems

Malaysian whose 25 year career spans organizations like Wang (UK), HP, Shell,Cap Gemini, Singapore Telecom, NCS and now Cisco, holding variouspositions in ICT, finance, marketing and consulting

Conducted workshops & consulted to private and public sector clients in ASEAN,China, HK, Taiwan, Japan & Mexico. Ran own Internet consultancy in mid1990s. Pioneer of cybercafes in S’pore

Degrees and professional qualifications in Computer Science, Business SystemsAnalysis & Design, and Accounting & Finance from the UK. Attendedexecutive programs at Harvard Kennedy School of Government & theLondon Business School

Frequent speaker at e-Government conferences in Asia-Pac. Writtenmany articles & papers. Published book “E-Government in Asia”(Marshall Cavendish, 2005)

On Advisory Board of International Academy of CIOs (led by GeorgeMason & Waseda universities), KM Centre of NUS and others

[email protected]

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Additional Slides

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Cisco Collaboration Portfolio

IP Communications

Reduce TCO, improve user experience and productivity, and increasebusiness relevance with secure, resilient, and scalable voice services

• IP telephony

• Communications endpoints and

applications

• Hosted Unified Communications

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Conferencing

Use best of premises-based and SaaS offerings to deliver the industry’s mostcompelling and cost-effective conferencing experiences

• Video, audio, and web

meetings

• Training, support, and event

solutions

Cisco Collaboration Portfolio

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Customer Care

Facilitate true customer intimacy by quickly and proactively connectingpeople with the information, expertise, and support they need

• Contact center routing and

queuing

• Voice self-service

• Social media customer care

Cisco Collaboration Portfolio

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Enterprise Social Software

Promote global productivity by dynamically connecting and empoweringthe most appropriate people, content, and expertise through virtualworkgroups and communities

• Enterprise collaboration platform

• Social video sharing

• Prosumer video capture

Cisco Collaboration Portfolio

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 26

Messaging

Facilitate productivity and accelerate business processes by enablingemployees to access and deliver messages via any medium, anywhere, onany device

• Voice and unified messaging

• Enterprise instant messaging

and presence

• Cloud-based email

Cisco Collaboration Portfolio

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Mobile Applications

Increase employee productivity and control mobile costs by making mobiledevices extensions of the enterprise network

• Unified mobile applications

• Cisco® WebEx® meeting

applications for smartphones

• Business tablet and wireless

IP phones

Cisco Collaboration Portfolio

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Public 28

TelePresence

Redefine business processes and citizen satisfaction with travel-free,face-to-face collaboration anytime, anywhere, and with anyone

• Immersive, multipurpose, and

personal endpoints

• Scalable, interoperable infrastructure

• Secure intercompany services

• Native multiscreen interoperability

• Media services infrastructure

Cisco Collaboration Portfolio