From complexity to clarity in one week with Enterprise Design Sprints
-
Upload
lisa-schlecht -
Category
Technology
-
view
239 -
download
0
Transcript of From complexity to clarity in one week with Enterprise Design Sprints
From complexity to clarity in one weekwith Enterprise Design Sprints
Lisa SchlechtRecharted Territory, LLC
Navigating complex systems, [email protected]
2
…sometimes we get, I think, in the scientific community, the tech community, the entrepreneurial community, the sense of we just have to blow up the system, or create this parallel society and culture because government is inherently wrecked.
No, it's not inherently wrecked; it's just government has to care for, for example, veterans who come home.
…And that's hard and it's messy, and we're building up legacy systems that we can't just blow up.
— President Barack Obama
2
3
Agile in a start-up vs. an enterprise
4
22+ million customers
Variety of third party B2B relationships
Department of Veterans AffairsCustomers
Congress
White House
Agencies (ex. Department of Defense & Department of Labor)
GovernmentPartners
Self-Service Portals
Mission to serve
Lifetime of benefits & services to offer
Aggregate customer data
Public & private partnerships
Paper-based business processes
Organizational dynamics
Data quality & sharing
Transitioning from legacy systems
Op
po
rtu
nit
ies
Ch
alle
ng
es
Value
Complexity & Challenges
Improve customer satisfaction | Reduce backlog and wait times | Modernize
Goals
5
Difficulty reconciling modern experiences and legacy systems
Long product design cycle
Less than ideal response from users and stakeholders
Stack of presentations and white papers with no plans to execute
Sound familiar?
Valuable problems ignored in favor of low-hanging fruit
Multiple stakeholders, business lines, and solution partners not on the same page
No single completely informed decision maker
No focus beyond the latest fire
Issues
6
Sometimes if you want to see a change for the better, you have to take things into your own hands.
— Clint Eastwood
6
7
Take a systems view
Identify your target
Work backwards from the vision
Take the first step
Tackling complexity
Scale your product and processes
Complexity
Clarity
Execution
7
8
Design
Sprints
Human-
Centered
Design
Systems
Engineering
Agile
Inspired by other techniques
9
Target Outputs• Minimum viable
product prototype• Vision prototype• Roadmap• Validated assumptions• Action items
Additional Outputs• List of customers,
stakeholders, processes, and systems impacted
• User and business needs• Success criteria• Concepts• As-is and to-be
• Customer journeys• Business processes• System diagrams
Prepare
Run through the
Enterprise Design
Sprint Activities
Execute &
Coordinate
Helpful Inputs• User research• Business process• System analysis• Industry trends• Strategic vision and goals
10
As-Is High-Level
To-Be
Detailed
To-Be
Prototyping Reviews
Day 1 Day 2 Day 3 Day 4 Day 5
Prepare
Run through the
Enterprise Design
Sprint Activities
Execute &
Coordinate
11
• Sprint goals
• User needs
• Business needs
• Success criteria
• As-is customer journey
• As-is business process
• As-is technical systems
DAY 1
As-is
The Typical Employer Hiring Process
Smal
l Bu
sin
ess
Emp
loye
rsLa
rge
Co
mp
any
Emp
loye
rs
By: Lisa Schlecht (SRA)
Identify Resource Needs
Define Job Requirements
Post JobReceive/Review
Resumes
Coordinate Commitments/Incentives with
Gov’t
Interview Manage Data Track ActivityMake Offers/
RejectionsOnboard New Hire
Identify Resource Needs
Define Job Requirements
Post JobReceive/Review
Resumes
Coordinate Commitments/Incentives with
Gov’t
Interview Manage Data Track ActivityMake Offers/
RejectionsOnboard New Hire
Active RecruitmentAssess Available
Population
12
• Idea generation
• Idea categorization
• Idea rating
• Minimum viable product
(MVP) concept
• Vision concept
• To-be customer
journey(s)
• To-be business
process(es)
• To-be technical systems
DAY 2
High level to-be
13
• Storyboarding
• Detailed process
modeling
• Detailed technical
modeling
DAY 3
Detailed to-be
14
• Prototyping
• Business model
playbook
• Roadmapping
DAY 4
Prototyping
Phase IV:“Career Paths and
Training”
Phase I:MVP “Employment
Marketplace”
Phase II:“Improved Employer
and Job Seeker Searches”
Phase III:“Improved Skill
Matching”
Em
plo
yer
Job
Se
eke
rSu
pp
ort
Sys
tem
Search resumes
Post jobs
Search job seeker skills/characteristics (drill down
from aggregate data)
Improve description of skills/
characteristics required for position
Reverse skills translation
Search job seekers based on potential
Search for training incentives
Search jobs
Build resume
Translate militaryskills
Search for employers based on hiring commitments,
Veteran owned companies (drill down from aggregate
data)
Existing government resources
Coaching to prepare for employer contact
Search employers based on skills
required to work there
Search for Veteran mentors at the
company
Veterans who were hired return as
mentors
Search jobs and employers based on
career path
Search for training/educational
opportunties
Government financial incentives to offset
training costs
Crowdsource education/training
opportunities
Tracking job seeker progress
Co
nn
ect
off
line
Ind
ica
te in
tere
st
Invi
te t
o
inte
rvie
w
15
• User reviews
• Business stakeholder
reviews
• Technical partner
reviews
• Executive reviews
• Retrospective
DAY 5
Reviews
16
Prepare
Run through the
Enterprise Design
Sprint Activities
Execute &
Coordinate
• De-brief
• Decide what to do with the MVP
• Set up systems for success
• Scale your impact
17
Prepare
Run through the
Enterprise Design
Sprint Activities
Execute &
Coordinate
As-Is
• User needs
• Business needs
• Success criteria
• As-is customer
journey
• As-is business
process
• As-is technical
systems
High-Level To-Be Detailed To-Be Prototyping Reviews
• Idea generation
• Idea
organization
• Idea rating
• To-be customer
journey
• To-be business
process
• To-be technical
systems
• Storyboarding
• Detailed
process
modeling
• Detailed
technical
modeling
• User reviews
• Business
stakeholder
reviews
• Technical
partner reviews
• Executive
reviews
• Prototyping
• Business model
playbook
• Roadmapping
Check out www.rechartedterritory.com for more details, including tips and worksheets.