From Choosing to Excusing and Back: Transitioning Your RPO Partner
Transcript of From Choosing to Excusing and Back: Transitioning Your RPO Partner
![Page 1: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/1.jpg)
From Choosing to Excusing and Back: Transitioning Your RPO Partner
Key takeaways for attendees include: • Questions to ask when choosing an RPO provider; • Choices to ensure successful collaboration; • Suggested expectations for the roles and responsibilities of
buyers, incumbents and new providers; • Tips for mitigating change effects on service delivery and
candidate and hiring manager satisfaction during implementation.
![Page 2: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/2.jpg)
Today’s Presenter • RPO Industry Evolution
• Should I Transition?
• What Model meets my needs?
• Who’s the right Provider?
• Transition Lessons Learned
• Q&A
Introductions & Agenda
Barry Diamond VP of Client Solutions
Pinstripe & Ochre House
![Page 3: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/3.jpg)
RPO Industry Evolution
Second Generation & Beyond
![Page 4: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/4.jpg)
Evolution of RPO
![Page 5: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/5.jpg)
Where are you with your current RPO provider?
• RPO 1.0
• RPO 2.0
• RPO 3.0
• Not currently working with an RPO provider.
• I am an RPO provider.
Poll the Audience
![Page 6: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/6.jpg)
Should I Transition?
How bad does it have to get before I am willing to change?
![Page 7: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/7.jpg)
• New RFP/assessment process
• Contractual requirements
• Loss of institutional knowledge
• Technology implications
• Internal change management preparedness
• Implementation impact on stakeholders
• Time to productivity
• Provider overlap
Consider the Switching “Costs”
![Page 8: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/8.jpg)
Choose Your Own Adventure
![Page 9: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/9.jpg)
Where do you fall?
• I have the right model and provider.
• I have the wrong model and provider.
• I have the right model but wrong provider.
• I have the wrong model but right provider.
• I am a provider.
Poll the Audience
![Page 10: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/10.jpg)
What should I do to prepare?
![Page 11: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/11.jpg)
• Identify what is working and what is not about your current state.
• Know your metrics and be realistic about expectations.
• Begin situation analysis 9 to 12 months before your current contract is due for renewal.
• Perform a strategic workforce planning exercise that forecasts your needs.
• Start fresh with the providers you consider.
If you’re serious about transitioning…
![Page 12: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/12.jpg)
What Model Meets My Needs?
![Page 13: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/13.jpg)
Partnership Models
End-to-end solution implemented enterprise-wide or focused by location or business unit
Enterprise
Co-sourcing
Project Working in partnership to meet talent acquisition needs
End-to-end solution executed to support growth for a specific initiative
![Page 14: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/14.jpg)
Who’s the right Provider?
![Page 15: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/15.jpg)
• What is driving my decision to transition?
• Is this provider able to address that concern directly?
• Based on my desired model, am I looking for a Transactional or Transformative provider?
• Is this provider able to scale with my organization’s changing needs?
• Does this provider have the deep industry experience and expertise I require?
• Will this provider be a cultural fit with my organization?
Ask Yourself the Following
![Page 16: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/16.jpg)
Which is most important to me in the choice of provider?
• Total Value/ROI
• Ability to Scale
• Industry Expertise
• Cultural Fit
• Reputation in the Market Place
Poll the Audience
![Page 17: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/17.jpg)
• HR.com
• Everest Group – RPO Provider Profiles
• Nelson Hall – RPO Provider Profiles
• HRO Today – Baker’s Dozen Ranking
• The Outsourcing Institute/HR Executive Ranking
• Staffing Industry Analysts
Resources on Providers
![Page 18: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/18.jpg)
So, you’ve decided to transition.
Transition Lessons Learned
![Page 19: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/19.jpg)
Clearly define expectations of incumbent provider, new provider and internal organization.
Inform incumbent provider of transition. Create Interim Recruiting Contingency Plan. Host transition meeting with all parties. Catalog all “knowledge transfer” from incumbent. Take or transfer ownership of database and third-party
tools/partnerships. Incentivize incumbent provider to continue
performing. Continually assess progress and adjust as necessary.
Basic Transition Checklist
![Page 20: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/20.jpg)
Transitioning Requisitions
Interim Recruiting Contingency Plan
![Page 21: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/21.jpg)
• Identify and customize communications for each stakeholder group.
• Clearly define expectations: 30-, 60- and 90-day.
• Tap a representative sample for voice-of-customer sessions; satisfied, unsatisfied, active and inactive hiring managers.
• Provide several methods for questions and feedback, but one central internal contact.
• Include host in all communications between providers.
• Document and share all conversations, meetings and agreement exchanges.
Communicate, Communicate, Communicate.
![Page 22: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/22.jpg)
Wrap-Up
![Page 23: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/23.jpg)
1. Decide if RPO is right, if your model is right and if your provider is right.
2. Be prepared to manage expectations. – No service interruptions. – Cooperation between providers. – Honest & open dialog.
3. Emphasize Change Management success. 4. Create and implement Interim Recruiting Contingency
Plan with new provider. 5. Communicate with stakeholders regularly and make it
easy to gather feedback.
Final Thoughts
![Page 24: From Choosing to Excusing and Back: Transitioning Your RPO Partner](https://reader031.fdocuments.us/reader031/viewer/2022022201/5888adcd1a28ab80248b5357/html5/thumbnails/24.jpg)
Thank You!
Complimentary Everest Group Insight
RPO 2.0 - Paradigm Shift in RPO Value Proposition
http://resources.pinstripetalent.com/FreeEverestReport
Questions
&
Comments
Answers
&
Responses