fresh thinking for your linen services · Elite Satin Stripe Available in Oxford pillowcases and...
Transcript of fresh thinking for your linen services · Elite Satin Stripe Available in Oxford pillowcases and...
Superior kitchen, hotel and restaurant linen for the ultimate customer experience.
Enjoy a frESh approach to linEn hirE
fresh thinking for your linen services
call uS on 0800 093 9933 or visit www.stalbridge-linen.com2 3
industry leader at delivering
service and product quality
restaurants see page 10
kitchenssee page 6
hotelssee page 14
fresh thinking foryour linen services
johnsons Stalbridge linen Services started providing laundry and linen hire services to the catering and hotel trade in 1975. The principle of the business then was simple; collect linen and uniforms from customers, wash and press them to a high quality and return them on time. If it should go wrong for any reason, fix it quickly and to the customer’s satisfaction. We have grown successfully in the last 40 years, whilst many things have changed in that time, the fundamentals of the business have not.
We aim to be the industry leader at delivering service and product quality. That is why we survey our customers every year; to discover what improvements need to be made to achieve world class customer satisfaction on a consistent basis. You can see more about our customer survey results on page 20.
Good service leads to loyal customers, so we do not tie our customers in to long term contracts. Our flexible approach has won us the loyalty of our many customers in the hotel, restaurant and catering markets.
We look forward to being of service to you.
Donald Smith Managing Director
pressing jackets at Shaftesbury
first class serviceOur fully trained staff are guaranteed to provide you with first class service. From our drivers, our factory operatives, to our service staff, all are carefully selected and fully trained, to provide a first class service. At Stalbridge we do not have a high turnover of staff, so our employees understand our business, and your business.
My stalBridgeMy Stalbridge is a portal which allows our customers to access their account details on the internet. Our customers can view their details, copy invoices, linen usage, delivery details and much more. Visit my.stalbridge-linen.com
Debbie peters - national account administrator, Shaftesbury
quality controlOur linen goes through quality control checks to ensure that all of our customers receive the highest quality products. Our staff are fully trained to process, pack and store our products to the highest possible standard.
investing in our environMent Without coMproMiseBeing green is all part of our commitment to providing a first class service to our customers. We invest substantially in energy efficient machines and techniques as well as using readily biodegradable detergents. This reduces our impact on the environment whilst we ensure we never compromise on the quality and service that we provide. For more information about the work we do to reduce our environmental impact, please see page22.
custoMer satisfaction surveyWe aim to be the industry leader at delivering service and product quality. That is why we employ The Leadership Factor to survey our customers every year; to discover what improvements need to be made to achieve world class service. For more information about our customer survey results, please see page 20.
no contractsOur ‘no contract’ policy is unique in the industry. We do not believe in tying our customers into long term contracts.
Our customers remain with us for many years due to our high quality products and excellent standard of service.
no hidden costsAt Stalbridge you won’t incur any additional costs or residual charges.
free eXchangesIf you have a change of chef or redecorate and want different coloured table linen, you can easily swap your order by calling our customer service department. All at no extra charge.
fleXiBility that suits youWithin our industry many of our customers have busy and quiet times throughout the year. We give our customers the flexibility to increase and decrease their stock levels, to suit their seasonality.
quality, service & eXpertise
We understand how much hard work goes into running your business. That is why we do everything we can to make
sure your service is as trouble-free as possible.
Bagged linen ready for the wash process
We regularly call our customers to ensure they are happy with
the service we provide.
ironing sheets at Sturminster newton
frESh thinking for your linEn SErvicES4 5
service please!fresh thinking for your kitchen linen services
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kit
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you’ll find us in the nation’s leading
kitchens
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Our range of kitchen linen is all about choice and flexibility. Our uniform range has been designed for comfort and durability
with a busy kitchen environment in mind.
chEf jackEtS
premier jacketAvailable in black or white button, long or short sleeve
Black press Stud jacketAvailable long or short sleeve
press Stud jacketAvailable long or short sleeve
Embroidery Service available
oxford jacket
Available long or short sleeve with a 2 year agreement
French cuff
Pen pocket
The no contract agreement that Stalbridge offer means
there are no hidden costs or surcharges should I need
more or less of any item from them at any time.
rik razza, chef Director training, Baxterstorey
polo Shirt clothS
polo ShirtsAvailable in black or navy
chEf trouSErS
Small check trouserBlue/White
Small check trouserBlack/White
Pattern Pattern
Drawstring trouserBlack
kitchen cloth glass clothtea towel
oven cloth Waiters cloth
apronS
Butchers apron Waist apronAvailable in black or white
Bib apronAvailable in black or white
Bistro apronAvailable in black or white
Pocket detail
If you have a change of chef you can easily change your
requirements by calling our customer services
department.
fleXiBility that suits you
call uS on 0800 093 9933 or visit www.stalbridge-linen.com8 9
Bon appÉtit!fresh thinking for your restaurant linen services
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I would always recommend Stalbridge Linen to any new customer who wants to impress their clients as they walk through their door, as I do everyday at St. James Palace.
Sergeant coleman, Mess Manager, St. james palace
restaurant elegance & style
For your customers, first impressions are lasting impressions. Your table linen plays a vital part in making them
as favourable as possible.
Linen quality, style and cleanliness speak volumes about your restaurant.
If it’s spotless, impeccable and beautifully presented, customers can anticipate enjoying cuisine to remember
with service to match.
if you want different coloured table linen, you can easily
change your requirements by calling our customer service
department.
fleXiBility that suits you
taBlE linEn anD SErviEttES
White
red
Dark green
Buttermilk
Burgundy
gold
Black
Dark Blue
SErviEttES only
Wild raspberry
rustic charcoal
Moss green
rustic red
periwinkle
rustic grey
Biscuit
call uS to rEQuESt a colour anD SiZE SWatch
call uS on 0800 093 9933 or visit www.stalbridge-linen.com12 13
sleep Well tonightfresh thinking for your hotel linen services
ho
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the World of Beautiful sheets and
luXurious toWelsWe’ve all experienced walking into a hotel bedroom for the
first time. Our eyes go straight to the bed. Does it look inviting? Will we sleep in complete comfort? Are the sheets crisp and white
and made from high-quality fabrics?
The bathroom gets the same treatment. We look at the towels. If they’re thick, luxurious and impeccably presented, they’ll pass the test.
We like working with Stalbridge as there’s a constant input of new linen to maintain quantities and quality plus the team in the office know exactly what they’re doing and have a fantastic knowledge of their products and processes.
Sadie Sanders, head housekeeper, hotel la tour
ElitE linEn
prEMiEr linEn
Bath robe leisure towel
Elite Satin StripeAvailable in Oxford pillowcases and duvet covers - single to superking size
Elite plainAvailable in Oxford pillowcases, and sheets - single to superking size
premier plainAvailable in Housewife pillowcases, sheets and duvet covers - single to superking size
premier StripeAvailable in Housewife pillowcases and duvet covers - single to superking size
premier towels 500gAvailable in face cloth, hand towel, bath towel, bath sheet and bath mat.
Elite towels 600gAvailable in face cloth, hand towel, bath towel, bath sheet and bath mat
Our linen goes through quality control checks
to ensure that all of our customers receive the
highest quality products.
qualitycontrol
call uS on 0800 093 9933 or visit www.stalbridge-linen.com16 17
hoW does it Work?We aim to keep your move to Johnsons Stalbridge Linen Services as seamless as possible. Our team will work with
you every step of the way.
your account is now looked after by our customer Service team and area Service Manager.
Your Area Service Manager will call to introduce themselves.
For further information visit our website www.stalbridge-linen.com/customer-support
our process
myStalbridgeyour personal online account
management portal.
View your details, copy invoices, linen usage, delivery details and
much more.
my.stalbridge-linen.com
What happens next
All collections should be accompanied by a
completed laundry ticket.
Each month you will receive
an invoice.
Our dedicated team are always available if you have any queries.
?
getting started
1.Together we will sign paperwork to confirm
Stalbridge as your new supplier.
2.A member of our team
will contact you to make arrangements.
3.Your initial delivery
of stock takes place.
Laura Cox - Customer Service Advisor, Shaftesbury
glass cloth processing at Shaftesbury
call uS on 0800 093 9933 or visit www.stalbridge-linen.com18 19
our online portal “My Stalbridge” allows our customers to access their account details on the internet. our customers can view their details, copy invoices, linen usage, delivery details and much more.
To access your account information, please
visit my.stalbridge-linen.com
myStalbridge
Our Service Team are available
to help you set up your account.
Good service – no complaints, prompt, never had a problem, quick and easy to deal with, in ten years they have never let us down.
They are so good compared to other linen companies. It’s just a breeze working with them.
our annual custoMersatisfaction survey
We aim to be the industry leader at delivering service and product quality. This is why we employ the leadership factor to survey our customers every year to discover what
improvements need to be made to achieve world class customer service on a consistent basis.
201283.2
201277.4
201378.2 2014
77.1
201385
201485.8
Stalbridge Linen
National Average
52%We scoredover 85% forcustomersatisfaction
52% of ourcustomerswould activelyrecommend us
50% 60% 70% 80% 90% 100%
Stalbridge2014:
85.8%
Stalbridge Linen is in thetop quartile of businessservice delivery companies
the results are in...
frESh thinking for Managing linEn SErvicES20 21
There are many facets to running a successful business. Adopting sustainable policies are at the centre of all business decisions at Johnsons Stalbridge Linen Services.
so far we’ve...
Plus... All our detergents are readily biodegradable
investing in our environMent Without coMproMise
In the long term, we are committed to the Climate Levy Agreement which has set a target for laundries to reduce energy use by 25% by 2020.
reduced Mpg & co2 emissions by overhauling our vehicle fleet and delivery routes, and training better driving techniques
Dramatically reduced waste by implementing a recycling programme
Water use by 50% per wash50%
utility use by 37.5% (compared to 2000)
invested substantially in energy efficient machines and techniques
Which has reduced... Washing temperature by 27%
www.apparelmaster.co.uk
www.stalbridge-linen.com
Fresh thinking for your linen services. Superior kitchen, hotel and restaurant linen
for the ultimate customer experience.
London Linen provides an extensive range of table linen, napkins and chefs’ wear to the restaurant, catering and hospitality market.
The UK’s number one drycleaner with a network of conveniently located branches
nationwide. Leaders in drycleaning, specialist textile and garment aftercare
services.
The UK’s market leading workwear rental, protective wear and workplace hygiene services provider with some 40,000 UK-
based customers operating in a wide cross-section of industries.
Providing high quality linen to a complete cross section of hotels, including city and
town centre establishments, holiday village resorts and many hotels in the rapidly
growing budget hotel sector.
A respected luxury brand offering premium quality services to customers including
haute-couture houses, a wide range of City and bespoke-service-seeking individuals and
is the holder of a Royal Warrant.
www.bournegroup.co.uk
www.londonlinen.co.uk
www.jeevesofbelgravia.co.ukwww.johnsoncleaners.com
The established name in the textile rental and dry cleaning sectors.
www.jsg.com
call uS on 0800 093 9933 or visit www.stalbridge-linen.com22 23
frESh thinking for your linEn SErvicES
Specialist linen hire and laundry Service for the catering, hotel and leisure industries
for MorE inforMation on our SErvicES plEaSE contact uS on
0800 093 9933
www.stalbridge-linen.com
Shaftesbury01747 851 585
23 Wincombe Business Park,Shaftesbury
DorsetSP7 9QJ
gateshead 0141 774 4477
Unit 11, Chainbridge North,Chainbridge Road,Blaydon-on-Tyne,
NE21 5ST
Milborne port01963 251 215
Higher Kingsbury,Milborne Port,
Sherborne,Dorset
DT9 5EB
nuneaton01747 851 585
Unit 1, Plot 17 Hammond Close,Attleborough Fields Ind. Est.
NuneatonCV11 6RY
Sturminster newton01258 473 339
Station Road,Sturminster Newton,
DorsetDT10 1BD
glasgow0141 774 4477
259 Summerlee StreetQueenslie Ind. Est.
QueenslieGlasgowG33 4DB