Frequently Asked

Questions about Excel

Cleaning

For any service provider it is important to know what their clients actually need while they avail their services.

There are several questions in our mind when we start any service.What are the facilities one can get if they start our services and we are glad to inform you that we believe to become a long term home cleaning services provider as already we proved it for thousands of our happy client in Melbourne and its regions.

Here are the answers of few Frequently asked questions……..

About Your Cleaners?

We advertise extensively throughout Melbourne to find these angels, and end up putting on around 1% of people who apply. We do thorough reference checks, a police check and have our own interviews, induction and training sessions.

Whose Cleaning Products and Equipment do Excel cleaning

Use?For Regular Home Cleaning : Most of our clients provide their own products and equipment for their cleaners. This is done so that you know what chemicals are being used in your home and to help keep the cost of the service down. However, we can provide all or some products and equipment for these services if you would like.For One-Off Cleaning: Cleaners will generally bring their own products and equipment. It allows them to be more efficient with their time in an unfamiliar home, and ensures they have everything they need.

Do I need to be Home During the Clean?

• We highly recommend that you meet the cleaner before they start cleaning for you (this can be done outside of business hours). We can’t stress this enough!

• After this meeting it is up to you whether your cleaner works while you’re at home or not.

• If you’re not happy with the whole clean, you don’t have to pay for it.

• If you’re not happy with your cleaner, we can easily organise someone else for you. We want to make the process as easy for you as possible.

• So if it’s not good enough for you, it’s not good enough for us.

What Happens If I’m Not Happy With A Clean Or

Cleaner?

Are You Pet Friendly?

Certainly. As long as you let us know about your furry friends and we’ll be able to organise a cleaner for you who loves them just as much as you do.

How Can I Pay For My Cleaning Service?

We ask that you pay the cleaner directly.

This can be done through either cash on the day of the service or by direct deposit into the cleaners’ bank account.

Contact Us

Weekdays: 8:00 am to 9:00 pmSaturdays: 10:00 am to 4:00 pm

Phone number:1300 799 397Visit: http://excelcleaning.com.au/

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