Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
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Transcript of Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
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David Lee King | Topeka & Shawnee County Public Library | davidleeking.com
Freak Out,Geek Out,or Seek Out:
Trends, Transformations, & Change in Libraries
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http://flickr.com/photos/simplearts/501346927/
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http://www.flickr.com/photos/girlgeek/29078014/
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http://www.flickr.com/photos/jakecaptive/71298126/
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http://www.flickr.com/photos/jakecaptive/71298126/
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http://www.flickr.com/photos/jakecaptive/71298126/
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http://www.flickr.com/photos/jakecaptive/71298126/
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http://www.flickr.com/photos/jakecaptive/71298126/
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http://www.flickr.com/photos/jakecaptive/71298126/
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flickr.com/photos/luc/2944876508/
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this is ...
flickr.com/photos/yourdon/2715583000/
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this is ...
HUGE
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http://www.flickr.com/photos/bestrated1/2621358221/
What has Changed?
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Competition
http://www.flickr.com/photos/sir_mervs/2691990934/
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?http://www.flickr.com/photos/45688285@N00/46323500/
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?http://www.flickr.com/photos/benjamingolub/3059525763/
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http://www.flickr.com/photos/rkleine/3567189079/
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http://www.flickr.com/photos/rkleine/3567189079/flickr.com/photos/jblyberg/4505413539/
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this is a change, too!
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Techin LibrariesChanges
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1970’s: adapting to OPACs
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1980’s: The PC takes off…
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1990’s: Internet Appears
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2004: “Web 2.0” coined
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The Emerging Web is...
decentralized
2-way mobile
real timesocial
publicmultimedia
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real time
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decentralized
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multimedia
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EC=
MCflickr.com/photos/platinum/4555668/
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mobile
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?mobile
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?the web is in my pocket
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?the library is in my pocket
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social
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2-way
http://www.flickr.com/photos/civisi/2611679744/
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public
http://www.flickr.com/photos/sreejithk2000/2385193167/
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public
http://www.flickr.com/photos/sreejithk2000/2385193167/
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Glue of Web 2.0RSS
RSS ReadersTagging
Commenting
MashupsFriending
Web as Platform
User-Generated Content
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What’s Topeka Doing?
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Digital Branch Manager
Answers Tough Questions
Long Range Planner
ManagerEvangelist
Scans Horizon Executive Editor
Community Manager
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3 Realities:1. all services will be physical & digital 2. we’ll use the web to build unique stuff3. to some, the digital branch will be their only branch
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content
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multimedia
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Community
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Front door(s)
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conversation
flickr.com/photos/ohiouniversitylibraries/3506866503/
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in the website
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in the website
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in the website
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in the website
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in the website
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outside the website
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outside the website
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outside the website
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what to do?
flickr.com/photos/b-tal/116220689/
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experie
nce
design?
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Why thinkabout that?
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What kind of experienceare they having?
you havevisitors.
right now.
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Plan yourlibrary experience
flickr.com/photos/ocarchives/3952964087/
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flickr.com/photos/deansfurniture5/2462980045/
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listen
flickr.com/photos/94379417@N00/4808475862/
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what are they saying about you?
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ask
focus groups
flickr.com/photos/francois/404908918/
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stats
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be snoopy (just a bit)
http://www.flickr.com/photos/librarycommission/5041836636/
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flickr.com/photos/ohiouniversitylibraries/3507674990/
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Improve
Touch P
oints
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flickr.com/photos/jrnoded/3340607045/
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flickr.com/photos/beyondbeauty/4241128107/
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flickr.com/photos/mmewuji/4386845410/
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flickr.com/photos/wlscience/4200630845/
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http://www.flickr.com/photos/92wardsenatorfe/3126053699/
flickr.com/photos/92wardsenatorfe/3126053699/
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flickr.com/photos/fornal/437703236/
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flickr.com/photos/picturesofthings/2437232419/
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flickr.com/photos/pperdue/3573858061/
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whichis it?
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your process
is showing
flickr.com/photos/poblibrary/2674563551/
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go where people gather
flickr.com/photos/beavis/2425374221/
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?
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http://flickr.com/photos/gaetanlee/118885175/
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pesquisaconsumo.blogspot.com/2010_04_01_archive.html
it’s a destination
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it’s a destination
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Text
Also a destination
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interactionis key
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flickr.com/photos/pitel/507791613/
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your stuff
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your staff
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Text
actual staff
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actual staff
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ask!
http://flickr.com/photos/oberazzi/318947873/
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flickr.com/photos/29106784@N02/2719649603/
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what’s next?
flickr.com/photos/b-tal/116220689/
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listen
it’s a destination
interactio
ntouch
points
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Why Pay Attention to these changes?
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1.The rest of the world
is already there
http://www.flickr.com/photos/wwworks/2222523486/
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2. You can be the example
http://www.flickr.com/photos/13933408@N06/2197666469/
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Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates
130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .
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Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates
130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .
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Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates
130000 items per year. The library serves a population of 13000 residents .Lester Public Library is a Public library. This library is the central facility for the library system that serves Two Rivers, WI. The collection of the library contains 70000 volumes. The library circulates 130000 items per year. The library serves a population of 13000 residents .
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3.Connect
with your communityhttp://flickr.com/photos/fcpl/2275150197/
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4. community pulse
http://flickr.com/photos/davemorris/59066078/
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5.You set the pace
http://flickr.com/photos/pinkpooch/894503710/
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Tackle Change
flickr.com/photos/ajguel/5033855605/
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http://www.flickr.com/photos/jblyberg/4028376129/
model the way
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flickr.com/photos/lulutoo/2951107695/
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flickr.com/photos/deansfurniture5/2462980045/
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CustomerJourneyMapping
flickr.com/photos/thetoad01/2317084812/
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improving the ordinary
flickr.com/photos/goatopolis/189188667/flickr.com/photos/rvettese/264579764/
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know your patrons
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http://www.flickr.com/photos/fling93/115162765/
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101%
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communication
communication
communicationcommunicationcommunicationcommunication
communicationcommunication
communication
communicationcommunication
communication
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Gauge your staff
http://flickr.com/photos/imagezen/150337240/
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Find Champions
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cibercomics.com/wp-content/uploads/2008/07/bis_layer_spiderman.gif
With great powercomes great...
?
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FindingTime
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Changeyour focus
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Scheduleyourtime
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This is not your library
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This is your library
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Thank You!
davidleeking.com