Franchise New Zealand - Vol 23 Iss 02 - Winter 2014

over 250 different

franchises

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Westpac Directory of FranchisingPROUDLY

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• How to choose the right franchise • Part-time opportunities • Working with your spouse

building businesswhy new home, renovation and maintenance franchises are on the rise

Volume 23 Issue 02 Winter 2014 $8.95

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Health Care

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Surveys have been telling us for some time that one of the biggest problems franchisors face right now is a shortage of suitable franchisees – and when the head of New Zealand’s largest home-grown franchise group says he could find work for another 100 franchisees tomorrow, you know it’s true. That’s what Logan Sears, the CEO of Green Acres and Hire A Hubby, told me recently and it forms the introduction to our cover story this issue (see page 6).

Logan isn’t the only one. I have lost count of the number of franchisors who say that they have good locations ready and waiting for the right people, or that they are getting calls from would-be customers whom they can’t satisfy because they don’t have anyone in their part of the country yet. Business confidence may have bounced back along with the economy, but business buyers haven’t caught up yet – and that means opportunities galore.

You’ll still need to take care, of course. The last few years have been tough for everyone, and some franchises responded to the challenges better than others by concentrating on activities that would support and increase franchisee profitability. To do this, they put growth on hold – another reason for the current glut of opportunities – but the result has been that they are stronger, leaner and have more effective business models. That makes them better propositions and stronger competitors as the economy grows again, and those are the opportunities you want to look out for.

While building and maintenance may be the star industry in this issue of Franchise New Zealand, the same is true whatever industry you’re looking at joining: food, business-to-business, retail or whatever. In the following pages we feature all these and more, and our article on page 50 helps you to go through the process of choosing a franchise that really will suit your own needs, desires and abilities. There’s also advice on working with your spouse, using corporate or service experience to start a venture of your own, understanding GST and more – all real issues that affect franchisees as they take their first steps into business ownership.

So if you’re ready to grab the opportunity to get into your own business, you’re starting in the right place.

Happy reading!

Simon LordPublisher Franchise New Zealandmagazine & website

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By New Zealanders – For New Zealanders – About New Zealanders

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Published by: Franchise NZ Marketing Limited PO Box 300 749, Albany 0752 New ZealandP 0800 FRANCHISE (0800 372 624) [email protected] www.franchise.co.nzISSN 1172-059X (Print) ISSN 2324-5204 (Digital)

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EDIT Contents_2302.indd 1 19/06/14 1:50 pm

Find more info at www.franchise.co.nz - Franchise New Zealand online

68 Real Estate RealitiesThe cost of trading up means even more demand for Refresh Renovations franchisees

71 Award Recognises Drive For Franchisee Profits Business profitability is a key issue – it’s something that Pack & Send has well under control

72 Enjoying Mutual BenefitsGreg Nathan provides 14 tips for franchisees on working with your spouse

75 Local HeroessKids franchisees find fun and fulfilment providing after-school care outside the big cities

77 A Happy Place To BeAn experienced franchisee is helping The Cheesecake Shop go national

90 Competitive EdgeEfficient systems allow EmbroidMe franchisees to focus on their customers

47 Onwards And UpwardsDouble franchisees find The Coffee Guy’s success makes new home possible

49 Accountants With The Wow FactorSBA’s new look appeals to small business customers and franchisees

55 Space OdysseyFirst Palmers Planet franchisee hails clear focus of 21st century concept

57 Specialists Really PumpingAirify franchisees can make homes healthier while saving homeowners money

59 Heat From The FeetWarmup wants distributors for innovative and efficient underfloor heating products

61 Handle With CareWhen it comes to employment disputes, making the right decision is only half the challenge

63 Just Their Cup Of CoffeeCafe2U gets lives on the road for country’s newest franchisees

65 Land Of Milk And MoneyAnchor distribution franchise provides fresh start for award-winning couple

66 Becoming Your Own BossDaniel Cloete of Westpac explains how to use your corporate or service experience to start your own business

11 Building On SuccessAward-winning Generation Homes is seeking joint venture partners to cover the country

13 Enjoying The Home AdvantageV.I.P. franchisees enjoy both business and pleasure

15 Good Fences Make Good Business Huge demand for Mr Fencer’s services means huge opportunities for new franchisees

16 Updates Our pick of the top news stories from franchise.co.nz

18 Off To A Flying StartDream Doors franchisee builds multi-million dollar business in two years

19 Total Solutions For Home HealthRaising the living standards of the nation is big business for HRV Ventilation franchisees

21 Proven Winners Out Of The BoxLatitude Homes kitset houses are popular with customers and licensees alike

22 GST For BeginnersIf you’re new to business, GST can be confusing. Philip Morrison provides a guide

25 Steering Their Own CourseFreedom Companion Driving Services franchisees enjoy growing rewards

26 Rewarding Work/Life BalanceMr Rental Hutt Valley franchisees celebrate 12 years at the top with latest award

29 Cutting Through The JargonFranchise lawyer David Foster provides a guide to common clauses in franchise agreements

34 Branding 101Dave Mason of Creatv introduces #1 in a series on brand development for franchises

37 Energy KickColumbus Coffee’s latest young franchisees are working the system to achieve their dreams

38 Get On BoardBreakers Café & Bar is NZ’s own surfing-themed family restaurant

39 Beauty Biz Looking Better Than EverCaci wants to appoint 10 new franchisees around the country

40 Money-Making MachinesXpresso Delight franchisee builds a solid semi-passive business

43 Laugh A LittleBugger Café is a new franchise that wants people to enjoy a memorable retail experience

45 Uncapped Potential New Zealand Letting Agents offers recurring income from low investment

78 Westpac Directory Of FranchisingComprehensive details and investment levels for over 250 franchise and master franchise opportunities. Also includes advisors and index to advertisers

⇒

50

What’s the Best Franchise for You?

6

⇒ Building Business

STARTHERE

1 Assess your

own position

4 Question the

franchisor5 Evaluate the

franchise6 Research the

industry

7 Talk to franchisees

Congratulations! All that

research will give you every

chance of success.

Now commit to buying

your chosen franchise

and give it your all

10 Check what

you’repaying for

So a franchise isn’t for you.

That’s OK – better to find out

now than when it’s too late

8 Take good

financial advice

DECIDEYES

YES

YES

NO

NO

NO

Look for another

franchise?

Same industry?

9 See a specialist lawyer

2 Get the money right 3 Learn about franchising

Read 250 Questions to

Ask at franchise.co.nz

Subscribe to our

free email newsletter

at franchise.co.nz�See Funding Your

Franchise Business

at franchise.co.nz

Find 50 Questions to

Ask a Franchisee

at franchise.co.nz

See Cutting Through

the Jargon

on page 29

41

⇒Part-Time Franchises

Home building, renovation and maintenance franchises are on the rise. What are the opportunities?

Can you turn spare time into spare cash? We ask three experts for their advice on what to look out for

With hundreds of franchise opportunities to choose from, how do you choose one that’s going to perform for you?

www.franchise.co.nz

New Zealandmagazine | website | digital | email

DIRECTORYof franchising

Franchise Opportunities

National Master Licences

Specialist Advisors

⇒ ⇒ ⇒

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⇒ Welcome to Franchise New Zealand – the buy your own business magazine Volume 23 Issue 02 Winter 2014

Editor Simon Lord

Production Manager Eve Brown

Business Development Manager June Pitman

Writers Crispin Caldicott Ross Lindsay

SubmissionsEditorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd

ConditionsThe publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

ContactFor information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email [email protected]

CopyrightFranchise New Zealand magazine and website are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

DisclaimerAll franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned.

Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or membership of the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice.

The publisher does not accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher.

EDIT Contents_2302.indd 2 19/06/14 1:50 pm

Franchise New Zealand Volume 23 Issue 02 Winter 20146

‘We could appoint another 100 franchisees tomorrow and be confident we’d have work for them.’ It’s a bold statement but when it comes from Logan Sears, the CEO of Hire A Hubby and Green Acres, you know that he means it.

It’s a cry echoed by many other franchisors, especially those in the home maintenance and building sector. With the Global Financial Crisis well and truly behind us and the New Zealand economy on a roll, many franchises are finding they have more demand than they can handle and that a shortage of franchisees is the only thing holding them back. For those ready to make the move, there are a huge number of opportunities available across a wide range of investment and skill levels.

Market SizeWherever you look, new buildings seem to be springing up: according to Statistics New Zealand, building activity rose by 16 percent in the March 2014 quarter alone. While the rebuild in Christchurch is leading the way, activity is higher across all areas of NZ compared with the same time last year. The trend has been rising for ten consecutive quarters now and is starting to approach the pre-GFC highs, but we’re still hearing about a housing shortage and, with predicted net population growth of 40,000 over the next year, that situation isn’t going to improve any time soon.

While new building is taking off in both the residential and commercial markets, renovation is even bigger business. According to the specialist franchise Refresh Renovations, New Zealanders spend more money on home improvement every year than they do on new houses – some $6.6 billion!

And that’s not the end of it. Once homes are built or renovated, they still have to be maintained and the property looked after to retain its health and value. As people work longer hours, value their leisure time more and, increasingly, lack the DIY skills and tools of previous generations, so whole new service sectors are emerging to meet their needs.

So if you’re looking to get into business for yourself, a building-related business might be the right opportunity at the right time.

What’s Available?The exciting thing about the building and maintenance sector is that there is a huge range of opportunities available, from man-and-a-van type businesses, to sales-driven operations, to multi-million dollar companies where the franchisee needs a wide range of executive and management skills.

New building & renovation

The building and renovation of new homes and commercial premises has become increasingly complex over recent years, with upgraded building regulations and licensing of builders and tradespeople creating a significant change. According to Chris Caiger of Refresh Renovations, who was formerly head of marketing for the Fletcher Building Group, ‘In New Zealand, builders traditionally came mostly out of the carpentry trade because we built mostly with wood. But today, houses can be tilt-slab construction or metal-framed, there’s a lot more regulation about what can and can’t be done and a lot more specialists involved.

‘That means that the modern builder isn’t a tradesperson – they have to be skilled managers with a firm grip on marketing, sales, relationships, negotiating, planning, budgeting and project management. It’s definitely a white collar job which means employing a lot of specialists.’

Chris’s colleague, Jon Bridge, puts it succinctly. ‘In New Zealand, people think of “a builder” as a hammer-hand. In other countries, he’s the man who owns the company!’

Building supply

Mention building supply and people immediately think of places such as Placemakers – a joint venture operation between individual owners and Fletchers – or the Mitre 10/Hammer Hardware and ITM co-operatives. Although not strictly franchises, they bear many of the same hallmarks.

Something that has emerged from the increasing complexity and specialisation within the building industry, however, is the growth of franchises focused on individual areas such as fencing, long-run spouting or landscape supplies. Laser Electrical was the first to bring the systems and disciplines of franchising to the trades and later expanded into plumbing as well, using many of the same systems to build a national – and increasingly trans-Tasman – brand.

Home improvement

As Chris points out, for many people renovation is a more attractive and realistic option than buying a new home. ‘There are 1.6 million houses in New Zealand. Lots of them were built prior to the 1980s, though, which means they have inadequate heating and insulation and were designed for a different lifestyle. These days, people want more space, more rooms, higher standards. That makes renovation an attractive proposition and, because a renovated house is worth more, a bankable one.’

While Refresh Renovations will tackle anything from a kitchen or bathroom refurbishment up to a whole house, many other franchises are more specialised. Dream Doors focuses on kitchen doors and other cabinetry, while other companies restore, upgrade or retro-fit everything from decking and fencing to underfloor heating, double glazing and solar power. Healthier or more environmentally-friendly options are growing in popularity while extra buildings, such as sheds and rental cabins, and garden and lifestyle suppliers, such as Palmers Planet, add another dimension to this sector.

Specialist maintenance

Modern homes are much more complicated than they used to be. Chris points out that the average new home has grown from 160 sqm to 280 sqm over the last 20 years and while one bathroom used to be normal, many homes now have three. In addition, there’s a vast range of fittings and fixtures that can go wrong or that need to be maintained.

The GroutPro franchise was founded to restore and repair discoloured grout in tiled floors; Loven does the oven cleaning job that most home services companies avoid; and Exceed maintains and restores aluminium joinery and fittings. Every new technology brings its opportunities: with heat pumps having become both popular and affordable in recent years, new services are springing up to keep them healthy and efficient. Roofs, spouting, blinds and carpets – they all need cleaning or repair, and there’s a franchise opportunity in all of them.

Ongoing upkeep

25 years or so ago, the idea of having someone else mow your lawn or clean your house would have seemed very strange to the majority of Kiwis. Then the reality of double income households and limited leisure time started to bite, and the home services franchises started to take off. Today, home services franchises cover everything from car valeting to pool cleaning and offer a starting point into self-employment for people from all sorts of

New home, renovation and maintenance franchises are on the rise. What are the opportunities? building business

EDIT Cover Story 6.indd 1 19/06/14 1:54 pm

Find more info at franchise.co.nz 7

backgrounds. Some can even be operated part-time initially, helping franchisees ease into self-employment as they gain confidence (see page 41) and many are ideal for couples (see page 72).

While the original home services franchises were very much one person ‘buy a job’ operations, today many of them have evolved into proper small businesses that employ additional staff to meet demand. ‘Our overall number of franchisees is lower than it used to be, but they have larger businesses,’ explains Logan Sears of Green Acres. ‘Our overall revenue has actually increased by 51 percent over the last 6 years, which reflects the fact that demand is still growing and franchisees are managing their businesses more effectively with more staff and more vehicles on the road. They have the opportunity to grow.’

The rental market

Of course, many of the above services are also required by landlords, and with the current focus on the quality of rental properties and talk of introducing a rental ‘Warrant of Fitness’, the likelihood is that demand will only increase from this market.

In addition, rentals themselves are generating additional franchise opportunities through companies such as New Zealand Letting Agents, while Mr Rental targets both the rental and home-owning markets with its appliance, furniture and technology services.

How A Franchise Adds ValueBut why are franchises proving so successful in the home and building market? If you are a skilled builder or tradesperson, why would you join a franchise and pay all those fees?

‘Most tradespeople originally got into their line of work because they were good on the tools, not because they were good at running a company,’ says Chris Caiger. ‘But if you want to survive and grow and employ staff, you have to have the management skills and the right processes in place.

‘A franchise introduces new levels of business capability by providing proper systems for everything from project management to sustainable business models. The size and complexity of building and renovation projects makes them ideal for franchising. Estimating, planning, design templates – none of these is new, but by sharing and benchmarking them across the group, franchisees can manage their margins and cashflow better than independents.’ It’s an approach that has helped many of the franchised building groups ride out the traditional ‘boom-and-bust’ cycle better than many of the independents.

‘On top of that, you’ve got the significant marketing and buying advantages that a good franchise can offer. All of these advantages add up and enable franchisees to compete with the big boys – or to become the big boys themselves. Take our own area, for example: BRANZ has calculated that the cost of most home renovations could be reduced by up to 30 percent through having a better design process up-front, better management processes and better communications. That’s exactly what Refresh Renovations provides, and as a result our customers – and their finance providers – are reassured, because there’s a lot more certainty and control.’

building businessEDIT Cover Story 6.indd 2 19/06/14 1:54 pm


There are also the ongoing challenges provided by changes in building regulations, specifications, materials, methods and products. For an individual operator to stay on top of all these is a massive task, but a franchise can help provide the research and training necessary to ensure that franchisees are always providing the best solution in the most efficient way. That applies to all sorts of businesses: the home cleaning franchises, for example, teach highly-efficient systems originally derived from the hotel industry where quality, attention to detail and time management are critical. By providing the best possible result in the minimum amount of time, they enable franchisees to maximise their earning power.

Of course, as a franchise builds its reputation, so its value increases. This can lead to the development of new services: just as Green Acres started off in lawnmowing before extending to cleaning, ironing, valeting and other services, so HRV has expanded from ventilation to water filtration and GroutPro has moved into decking and painting. These companies have a ready-made customer base of people who already know and trust the brand, making it potentially easier to establish a new service.

Franchises also offer another major benefit – the building of a branded asset which will be worth something when the time comes to lay down the tools. A small independent business which relies upon the skills and reputation of its owner is worth little on the open market, but a business which is operating under a well-known brand will attract buyers and offer a worthwhile exit strategy for the franchisee. Customers are likely to stay with the business on the basis that the incoming owner will have the same training, knowledge, skills and systems, making it a saleable asset.

Challenges Of Self-EmploymentApart from a few franchises that require trade qualifications, in most cases the specialist training and equipment provided mean that all you require to become a franchisee in many of the above examples are some practical skills and applied common sense. Be aware, though, that to succeed you’ll also need people and sales skills, and the ability to follow systems. In many cases, the biggest challenge isn’t carrying out the work – it’s running a business.

Logan says that over 90 percent of the franchisees at Green Acres and Hire A Hubby have never owned a business before, and has identified five key areas that people often struggle with at first.

Money management. People going into business for the first time are understandably excited by the process, and so they should be. However, they shouldn’t let that excitement blind them to the realities of self-employment. They may have gone from a job where they knew what money was coming in and when. Now, it’s a different matter – they might be able to earn more, but the timing is less certain. They have to remember to invoice their customers and learn to manage their cashflow so that they have the money to pay the bills and the GST when they are due (see page 22).

Time management. For a franchisee, it’s no longer a matter of turning up at 8am and going home at 5pm because the boss says so. They have a lot more flexibility in their day, which is one of the advantages of being self-employed. But at the same time, they have to be reliable, meet their commitments to their customers and make the most of their working time. If they are not working, they aren’t earning.

Marketing themselves. When someone invests in a franchise, they are doing so to get the power of the brand behind them – the name and image that will help them attract customers. That means they have to live up to their customers’ expectations. They have to be reliable, trustworthy, effective, efficient and guarantee a good job. They have to present themselves and their vehicles well at all times, and ensure any employees meet the same standards.

Physical fitness. Running any successful business requires a high level of energy and that’s particularly true if the work involved is physical. ‘We find it takes most people about three months to get fit enough,’ smiles Logan, ‘The first day, they are exhausted after half an hour, but once they get used to it they are breezing through the same task in 20 minutes and ready for the next job. It’s important because their income is linked to time spent on the job, so until they get fit they find it hard to meet their expectations. It’s a process we work through with every new franchisee.’

Using the business tools. Learning to do the job is one thing – learning to run a business is another. In the case of Hire A Hubby and Green Acres, they use a totally web-based job management system throughout the franchise which brings together enquiries, quoting, scheduling, payments and

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accounts, all aligned to Xero online accounting. ‘All our franchisees have iPhones and iPads – we don’t do paper in this organisation,’ Logan says. ‘That’s a challenge for some at first, but once they learn to use it they see the benefits.

‘It also enables us to provide a much greater level of support. All our new franchisees are part of a focus group and physically meet with our franchise support team on a regular basis. By having that online overview of how they are running their business, we can help them identify issues and find solutions before those issues become major. It’s not just at the beginning, either – franchisees can face personal, health or financial challenges at any time, so they can connect with that support when they need it.’

Treat It As A BusinessChris Caiger says that the other big issue that new franchisees often take time to come to terms with is learning to treat the business as a business, rather than looking at every dollar as if it were their own money.

‘People can get frightened by the numbers. $100,000 is a lot of money, but once you realise that it’s only costing you 10 percent to borrow the money you need, it’s a different matter. That’s how businesses think: it’s about the cost of capital, not the capital itself. But some people get paralysed by anxiety over the debt, rather than looking at the opportunities it’s creating.

‘They have to learn a different mind-set, set out a business plan and manage the business in accordance with it. It can be easy to think that when you invest in a franchise, that’s the end of the spending – but it’s not. You will then need to invest in staff, marketing, processes, IT, and all these things will go on requiring investment as the business grows. Think of it like buying a car: there’s no point unless you put petrol in the tank.

‘You need to be confident that if you have chosen the right franchise and apply its systems properly, it will produce results. For example, if you exhibit at an expo then it will generate leads, and you will have the tools to turn the leads into jobs, and the jobs will turn into revenue nine months down the track.’

Financial IssuesDaniel Cloete, National Franchise Manager for Westpac, agrees that it’s important to take a business-like approach to any franchise decision, whether the investment is small or large. ‘As Chris says, the amount you borrow is irrelevant – what matters is whether the business can afford to service the debt.

‘A lot of people get concerned about things like interest rate rises, especially as we’ve seen the Official Cash Rate increase recently from its historic lows, but you have to realise the effect is actually quite small. If you have $100,000 borrowings, for example, small increases in interest rates may not have a significant effect on the business funding model.

‘In the larger investment franchises, the franchisees should have very able accountants and business advisors who will think like a corporate about the cost of capital. In the smaller franchises, personal assets tend to be more inter-woven with the business so it can seem more difficult, but by consulting a franchise-experienced accountant and preparing a business plan you can reduce the risk and know what to expect.’

Building A Business To SuitFor the would-be franchisee, then, the building, renovation and maintenance sector offers a huge variety of options. The market is growing fast right now and franchisors are keen to find people ready, willing and able to take up the opportunities.

Building a business, though, is about more than just seizing an opportunity. In the following pages, you’ll find profiles of many different types of building (and other) franchises. You need to choose carefully in order to make sure that the franchise you choose will deliver you the work, the lifestyle and the level of return that you want (see page 50).

Whatever you choose, do take professional advice to help you confirm that the business is sustainable and resilient to market changes. A good model and a good reputation are essential to your future – and successful businesses, like successful buildings, require a firm foundation.

About the AuthorSimon Lord is Editor of Franchise New Zealand magazine & website. Thanks to Refresh Renovations, Green Acres, Hire A Hubby and Westpac for their assistance in preparing this article.


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11

Franchise Opportunity: Home & Building

⇒ Building a new home is a very personal experience, so it’s no surprise that people want the company they choose to understand

them and their community. That’s why Generation Homes’ unique joint venture structure is so attractive: it enables local business-people to invest in and service their own area while enjoying the backing of a highly-experienced building group with massive buying power.

Generation Homes was founded in Tauranga in 1997 by Graham Hockly (an electrician) and David Mansel (a builder), who recognised the need to reduce the stress involved in building while providing a first-class result. Today, Generation Homes is not only a highly reputable name in residential construction – it’s a highly successful one. ‘Last year, our group turned over more than $100 million and we grew by more than 40 percent,’ says CEO Kevin Atkinson. ‘We’re already in 12 markets across New Zealand and now we’re looking for new joint venture partners to cover the country.’

Generation Homes established its joint venture network during the housing recession and is now seeing its vision pay off. ‘Our sales increased by 78 percent between 2011 and 2012 and grew a further 40 percent last year,’ says Kevin. ‘That’s well above the general increase in the housing market. With an improving economy, increased internal migration and newly-established businesses in the Christchurch region now coming on-stream, Generation Homes is forecasting further above-market increases. Our new partners will be well-placed to reap the benefits.’

Joint Venture Model

‘Our 50:50 joint venture model provides an excellent investment opportunity, backed by a proven and trusted organisation,’ Kevin explains. ‘This model leaves capital in the business, creating a strong balance sheet and providing a platform for steady growth in defiance of general industry trends.

‘To reinforce the spirit of partnership, only a 50:50 split is accepted; minority shareholdings are not considered. The result has been the establishment of a network of regionally-based businesses focused on the long term.’

New joint venture partners put up an affordable licence fee for an exclusive territory, along with working capital. This gives them 50 percent ownership of the joint venture – and a 50 percent share in its profits.

And there’s no stereotype for a Generation Homes joint venture partner. ‘While project management and/or building skills are an advantage, the foundation of any successful business is people skills,’ Kevin says. ‘They are particularly important where the ability to co-ordinate operations and people is key to customer satisfaction. Sound business skills are also necessary.

‘Most of all, it’s vital to have a “personal ownership” mentality: we want people who are seeking dividends, not just wages.’

The BenefitsGeneration Homes’ new joint venture partners will have a library of more than 200 architecturally-designed house plans at their fingertips, as well as full use of their tailored financial and customer relationship management systems.

The group assists with strategic planning, and professional communications and marketing support maximises local initiatives. This year, the company is a major sponsor of the Chiefs in the Investec Super Rugby Championship, providing national brand exposure.

Underpinning the whole operation are strong relationships with national suppliers that create a win/win situation: volume and efficiencies for the suppliers, and guaranteed supply for joint ventures. Importantly, rebates from these arrangements are fed back to each local business.

‘Given the ups and downs of the building industry, a point of pride for Generation Homes is that suppliers have always been paid on time,’ says Kevin. ‘That’s important for protecting our brand, our relationships and our customers. We have proven systems which ensure our success, so our partners need to understand the importance of sticking to those systems.’

Three GuaranteesKevin says Generation Homes’ customers expect quality, sustainability, efficiency, commitment and fantastic teamwork. ‘Our focus is on listening to them, taking away their frustrations and exceeding their expectations. Most building companies offer “Fixed Price” contracts, but we guarantee it – from council fees to the new letterbox, it’s all included. We also guarantee the move-in date and, best of all, every new home is covered by the 10-year Master Builders guarantee. That’s a huge reassurance and helps our local joint venture partners to attract customers and create really sustainable businesses.’

Generation Homes’ claims are reinforced by awards that stretch back more than 10 years. This includes the 2013 Gold Reserve Registered Master Builders House of the Year Award, the 2013 Safeguard New Zealand Workplace Health and Safety Award, two titles in the 2007 Westpac Tauranga Business Awards and the 2007 Bay of Plenty Sustainable Business Award for Productivity. The company is a regular winner of Master Builders quality awards, and is the first New Zealand company to design and build a house that received the Lifetime Design Lifemark award.

‘Our core values are integrity, enthusiasm, teamwork, a focus on people, accepting responsibility and openness to outside input,’ Kevin concludes. ‘Our joint venture partners need to understand and embrace these values. If that sounds like you, and you have the skills and desire to create a thriving business with us in your local community, Generation Homes wants to hear from you.’

Award-winning Generation Homes is seeking joint venture partners to cover the country

Find more info at franchise.co.nz - Search: Generation Homes

BUILDINGon success

Graham Hockly (left) and David Mansel

Advertiser InfoGeneration HomesPO Box 14 232, Tauranga 3143www.generation.co.nzContactKevin AtkinsonP 0-7-928 3962M 0272 912 [email protected]

Generation Homes 11.indd 1 18/06/14 5:35 pm

13

Franchise Opportunity: Home Services

⇒ If you want a business that’s affordable, flexible and has potential to grow, V.I.P. Home Services may have just what you are looking for.

The franchise, which has been operating for almost 40 years, offers two kinds of home services franchise – outdoor which includes lawnmowing and gardening, and indoor which includes home and window cleaning.

‘We have opportunities available throughout the country and our flexible entry programme means investments start from only $15,000 + gst and equipment,’ says Estelle Logan who, with husband John, is the national franchisor for V.I.P. in New Zealand. ‘To help you into self-employment, we also pay you during training and guarantee a minimum income during your induction period.’

Enjoying The Outdoor LifeKevin Brockhurst has taken full advantage of the opportunity the franchise offers. Kevin had been in the building trade since he was 16, but he was ready to get out of Auckland and into fresher air. ‘I liked the Whakatane area, having been on a number of fishing trips there, and the thought of being my own boss had real appeal,’ he says. ‘I wanted something that would keep me fit and flexible with a focus on lifestyle.’

Kevin and his partner Tanya realised early on that joining a reputable franchise would remove a lot of the risk of becoming self-employed. ‘Franchising brings with it quality control, market awareness, pricing guidelines and, of course, on-going support and bulk buying power. There was a V.I.P. business for sale in Whakatane and I knew the company had an excellent reputation and had won many awards, so we started talking to the local master franchisees and getting the facts.

‘Tanya has a background in marketing, accounting and business, so together we crunched the numbers and worked through the questions downloaded from the Franchise New Zealand website to ensure we knew all the “ins and outs” before committing.’

V.I.P. provides all new franchisees with four weeks of paid training in all aspects of running the business. Kevin speaks highly of the process: ‘My trainer had been with V.I.P. for ten years so really knew his stuff. I had two weeks with him in Tauranga then another two weeks in Whakatane. It was a great opportunity to refine my skills, learn to use and maintain the equipment so as to get the best out of it, as well as an opportunity to get fit before I was on my own!’

This thorough preparation paid off. V.I.P. encourages franchisees to grow

their businesses beyond one-person operations if they wish, and then either to employ staff or to sell additional business on to others. Kevin has benefitted from both aspects: having started with 25 clients purchased from another local franchisee in February 2013, he rapidly expanded and now has over 100 clients and a full-time assistant to help him manage the workload. ‘It’s created the business I wanted – good lifestyle, good income and time for fishing,’ he grins.

Inside KnowledgeRoderick and Bettine Solomon worked for the same company in their native South Africa, but they were so busy they hardly ever saw each other. When they moved to New Zealand, Roderick continued to work in the textile industry but they soon decided to do things differently. ’We wanted a new challenge that would allow us to determine our own hours and give us more time for our children,’ Roderick says.

A chance meeting with a V.I.P. indoor franchisee made them wonder if a cleaning business might be the answer. ‘We looked at other franchises to be sure, but we had a good feeling about V.I.P. and decided that whatever V.I.P. had, we wanted.’

Initially, Bettine started operating the business they had bought in Pakuranga, East Auckland, while Roderick stayed working. ‘I intended to join Bettine when the business would allow but I left my job much quicker than anticipated as she was doing so well. The V.I.P. system just allowed us to expand so much – in time, we intend to employ people to grow even bigger.’

Like Kevin, Roderick speaks highly of the training they received. ‘The V.I.P. way of doing things and the system they have cultivated is quite rigorous. The reputation of the brand is one of the best in the business, and the standard of workmanship expected is very high. In V.I.P. we really have a big family and we always know we can turn to our area manager, or Estelle and John if we need help or guidance.’

Achieve Your GoalsEstelle Logan says that the Brockhursts and the Solomons have both demonstrated the strength of the V.I.P. opportunity. ‘They’ve started small, applied what they’ve learned and made the most of the opportunities to achieve their goals. If you want to do the same, wherever you want to live, talk to us today.’

And the last word goes to Bettine Solomon. ‘We’ve had such a lot of support to help us build up our business, in addition to referrals from our customers. The franchise has given us the freedom to do what we want and have more time for our family. We are very happy with V.I.P.’

V.I.P. franchisees enjoy both business and pleasure

Find more info at franchise.co.nz - Search: V.I.P. Home Services

Find more info at franchise.co.nz - Search: V.I.P. Home Services

enjoying theHOME ADVANTAGE

Kevin Brockhurst: ‘It’s created the business I wanted – good lifestyle, good income and time for fishing’

Bettine and Roderick Solomon: ‘We decided that whatever V.I.P. had, we wanted!’

Advertiser InfoV.I.P. Home ServicesPO Box 276 186, Manukau 2241www.viphomeservices.co.nzContactNationwide EnquiriesP 0800 84 74 [email protected]

VIP.indd 1 18/06/14 5:34 pm

We’ve built the business foundations that will allow you to get on with being the boss and building your own business.

Are you looking for excellent earnings potential, a complete support system, results monitoring, business advice, an exclusive territory and guaranteed turnover?

We’re looking for confident leaders with general business and management experience and strong customer sales/service skills.

If this sounds like you, we should talk. Call Matt Robb today on 0800 67 33 62 or email [email protected]. Alternatively, visit our website www.mrfencer.co.nz

Expand your boundaries

and build a solid future.

MRF_0004 Franchise NZ FP Ad.indd 1 4/06/2014 8:35:05 a.m.

15


⇒ People and businesses spend a lot of money on their properties, so it’s not surprising they want to protect them in effective and attractive

ways. Since 1996, Mr Fencer has been the specialist in creating boundary fences and walls, security fences, pool fences, retaining walls, gates and decks for all types of applications. But demand is growing faster than ever, so the company is looking for more franchisees to join the team around the country, and especially in Auckland.

‘You don’t need to be a skilled fencer, and you don’t have to know the fencing industry,’ says Matt Robb, who started franchising Mr Fencer 10 years ago. ‘We’re looking for partners to work on a business, not in one, although the business can easily be established initially by one person employing labour as required. You’ll get the best possible support to grow – our system was a winner at the Waikato Business Excellence Awards last

year, as well as being a finalist in the Home Services category at the Westpac New Zealand Franchise Awards.’

A glance at Mr Fencer’s website demonstrates the huge range of products franchisees offer to meet the demands of residential, commercial, civil and municipal clients. ‘Mr Fencer franchisees can tackle anything, and the demand is huge,’ says Matt.

Never Be Short Of BusinessAdam Flegg agrees. He opened his Franklin/South Auckland franchise in mid-2012, and hasn’t stopped since. ‘I’ve been doing seven days a week just to stay on top,’ he laughs. ‘I’m doing around $15,000 per week on very profitable work. We have bulk

buying and/or manufacturing agreements with a number of local companies which give genuine economies of scale for franchisees. A lot of my work right now is security fencing, but the range of options we can offer means we’ll never be short of business.’

Adam has put his promising cricket career on hold to focus on his new business. ‘I almost fell into Mr Fencer when I returned from playing in the UK, but then I realised the franchise gave me the chance to make some real money while I’m still young,’ says the 24 year-old. ‘Matt warned me when I started it would be the hardest thing I’d ever done, and also the most rewarding. He was pretty much right, but it is his 20 years’ experience that really makes the difference for me. I’ve spent hours on the phone to him and he always has time available to help when I strike something new.’

The Only Surprise Is How Well I’ve DoneMeanwhile, the Hamilton franchise managed by Jardon Wilson is running so smoothly that he’s just returned from a family holiday in Rarotonga, enjoying ‘cocktails and big fish,’ he smiles. ‘The franchise is so well set up that there has been no dust to settle on my return – we are very busy and the future is solid.’

Jardon has been running Mr Fencer Hamilton for nearly three years. ‘I’d been employed in the engineering sector previously, fabricating balustrades, handrails and gates. I’d just finished building a house and was looking for an opportunity when I discovered Mr Fencer. It was scary at first, but the training from Matt and the systems and processes allowed me to adapt very quickly. The franchise has allowed me to structure my own life round a really good business model. The only real surprise I’ve had in three years is how well the business has done!’

Jardon believes that the keys to running a successful Mr Fencer franchise are planning, quality and communication. ‘You need to wear many hats in this business, so it helps to be a well-rounded individual who relates well with clients, suppliers and staff alike. Once you grow, the ability to teach trainees comes high on the list, too.’

A Very Solid Return‘Good fences make more than good neighbours – they make good opportunities, too,’ says Matt Robb. ‘Mr Fencer is recognised as one of the best in the industry and we have high demand for our services in prime areas throughout New Zealand, especially Auckland. With business growing there all the time and all the new building work going on, there’s a lot of opportunity in the City of Sails.

‘Previous trade experience is helpful but not essential as our training programme covers everything you need to know. You should, however, have a practical bent and be handy with tools, be reasonably fit, and enjoy working outdoors. You will require a heavy transport licence. General business management experience and strong customer sales/service skills are required, along with a determination to succeed.

‘$50,000 will secure you an exclusive territory, training, systems and support for a highly successful business model developed from almost 20 years’ expertise,’ says Matt. ‘Experience shows that a committed franchisee can draw an attractive salary and expect a very solid return on their investment, too. To find out more about the advantages that Mr Fencer offers, contact me now.’

Huge demand for Mr Fencer’s services means huge opportunities for new franchisees

Find more info at franchise.co.nz - Search: Mr Fencer

Find more info at franchise.co.nz - Search: Mr Fencer

good fences make GOOD BUSINESS

With 20 years’ experience, Mr Fencer provides a huge range of fencing solutions

Advertiser InfoMr FencerPO Box 5343, Frankton, Hamilton www.mrfencer.co.nzContactMatt RobbP 0800 67 33 62M 027 471 [email protected]

Mr Fencer 15.indd 1 18/06/14 10:28 am

16 Franchise New Zealand Volume 23 Issue 02 Winter 2014

Hell Pizza has launched what it claims is Australasia’s hottest pizza, which has to be prepared with gloves and carries a health warning. Christened the Angry Dragon, the R18 pizza is topped with Ghost Peppers, a record-breaking chilli pepper that measures 1 million Scoville heat units (SHU).

The pizza cannot be eaten by anyone who is pregnant or suffers from any condition that may be exacerbated by eating hot food. Customers must also sign a mandatory waiver that indemnifies Hell from loss or damages and assumes all risks of personal injury, possible loss of life, loss of earnings, and risks of damage to or loss of personal property.

‘We are taking safety very seriously,’ says Hell General Manager, Ben Cumming. ‘As well as strict rules around who can buy and consume the pizza, Hell employees have also received detailed instructions to prevent any

injuries. This includes having to wear gloves at all times when preparing the pizza, which are then removed and thrown away immediately when finished.’

Hell Pizza’s recent Gourmet Rabbit Pizza sold out in less than three weeks, delivering the Kiwi-owned business its best week of sales in its 18-year history. Hell’s rabbit-skin billboard in Parnell generated much of the interest, provoking vigorous debate on social media. The discussion was also picked up in national and international media, such as Time magazine and the UK’s Daily Mail.

Our pick of the top news stories from www.franchise.co.nzUPDATES

From Our Website

Franchise New Zealand is much more than a magazine – it’s a massive online resource, too. If you want to keep up-to-date with news about franchising in New Zealand and some of the more interesting stories from overseas, go to www.franchise.co.nz and follow us on Facebook or Twitter. Here’s a summary of some recent news stories from our site.

Franchises are among those allowed to tender for Government cleaning contracts following a change to Government procurement rules announced by Labour Minister Simon Bridges. Under the previous rules, all businesses wishing to tender for Government cleaning contracts were required to be members of the Building Services Contractors of New Zealand (BCSNZ).

‘The change means suppliers of cleaning services will no longer be required to join and pay for membership to the industry association to contract with Government,’ said Mr Bridges. ‘Instead, the Government will be able to contract with all suitable suppliers of cleaning services and award contracts on the merit of tenders.’

The announcement has been welcomed by the Franchise Association, which was one of several trade associations to make a submission on the process. In a release to members headed ‘Government Cans Cozy Cartel,’ FANZ Executive Director Graham Billings wrote, ‘These restrictions were also being applied by other bodies such as District Health Boards and we were aware of many instances where one of our members would have been the preferred supplier but had been eliminated because they were not members of the BCSNZ. Annual membership fees of this association were upwards of $20,000 p.a. for larger companies.’

Despite increasing confidence and signs of growth, two significant events have dropped off the franchise calendar this year.

No dates have been published for the Business Opportunities & Franchise Expo in 2014 and the organisers have confirmed that it is unlikely that the event will take place this year. ‘I’d never say never, but unless we received a flood of interest then we don’t have anything planned,’ Brett Rodger of organisers Expro NZ told us in response to readers’ queries. As exhibition venues are normally booked more than six months in advance, the chances of holding an expo in 2014 look slim.

The Business Opportunities & Franchise Expo series was launched in Auckland in 1994 and has been held annually ever since. Smaller expos have also been held some years in Wellington and Christchurch.

There will also be no Survey of Franchising in New Zealand this year. The Survey, launched in 2010 and

repeated in 2012, was intended to be carried out every two years by Massey University in conjunction with Griffith University in Brisbane, which manages the concurrent Australian survey. However, the organisers have advised that funding issues following the non-renewal of support from the Franchise Association of New Zealand (FANZ) have meant that it is unable to go ahead in 2014.

Meanwhile, FANZ is launching a new website to replace its previous Australian-run directory site. The move coincides with a significant increase in membership fees as FANZ seeks to address financial issues caused, says chairman Ian Robertson, by the considerable drop in revenue from the previous website.

Finding the right franchisees, staff and locations are the biggest concerns for franchising in 2014, but confidence is still high according to the April Franchising Confidence Index.Overall confidence remained high after the record levels reported in January, with a very positive outlook for general business conditions and sales levels per franchisee, and solid prospects for franchisee profitability.

Franchisors on balance held a neutral to negative view on the availability of suitable franchisees and locations, availability of suitable staff, and operating costs per franchisee. Service Providers (who generally have a broader view of the franchise sector than individual franchisors) were more positive, as they have been for the last 15 months, although concern

about rising operating costs caused them to be more cautious about franchisee profitability levels.

The rise in business confidence and sales expectations can be expected to increase interest in franchise opportunities during 2014. There is already some evidence of that, with visitor numbers to the Franchise New Zealand website and requests for magazine copies having increased substantially this year.

The time lag between the rise of business confidence and the rise of buyer confidence, as well as caution over interest rates, is, however, continuing to make franchise recruitment a challenge for many franchisors. Those which can demonstrate good results, good cashflow and good returns are generally faring better.

Cleaning franchises free to seek government business

Franchisees in demand as outlook remains positive – survey

Why the Hell would you eat it?No franchise expo

or survey for 2014

EDIT Web News 16.indd 1 18/06/14 5:36 pm

Find more info at: www.franchise.co.nz/updates 17

Read more on each article here

www.franchise.co.nz/updates

www.facebook.com/FranchiseNewZealand

www.twitter.com/FranchiseNZ

• Starbucks in the US has launched a ‘secret menu’ that isn’t advertised in store - you can only find out about it through social media. Bloomberg writer Mohammed El-Erian is applauding the move as a way of enabling and empowering customers - as well as selling more coffee.

• The re-launch of Georgie Pie helped McDonald’s New Zealand post a 5.8 percent lift in revenue to $216.6 million in the year to December 31. Overall system sales are not published but must now be pushing the magic $1 billion mark.

• Nando’s Australian master franchisor has bought back the troubled New Zealand master franchise. Unusually, while the business was in receivership, two new stores opened.

• The New Zealand Herald is reporting that the celebrated Hard Rock Cafe is to open a franchise in Auckland’s Viaduct. Hard Rock Cafe has over 150 outlets in 50 countries.

• The US-based International Franchise Association has taken the unusual step of suing a city over minimum wage laws that it says discriminate against franchises and go against decades of legal precedent.

a

Australian Franchising Code changes to include $51,000 penaltiesThe Federal Government in Australia has detailed changes to that country’s franchise legislation, the Franchising Code of Conduct, which are due to come into effect next year.

Key changes to the Code include the introduction of an obligation to act in good faith, financial penalties of up to $51,000 for major breaches, and new powers for the Australian Competition and Consumer Commission (ACCC) to issue infringement notices up to $8,500 without having to seek a court order.

Major breaches which attract the highest penalties are:• Failing to act in good faith• Failing to provide a disclosure

document, or maintain it in the form prescribed

• Failing to provide a copy of a lease or other agreements required under the Code

• Failing to provide financial statements relating to the franchisor

• Failing to disclose materially relevant facts

• Failing to indicate the franchisor’s intention to renew a franchisee within the required timeframe, and failing to provide a disclosure document when providing such notice

• Failing to repay monies to franchisees who have terminated agreements during the cooling-off period

• Terminating a franchisee without providing a breach notice, the remedy and a reasonable timeframe, or otherwise terminating a franchisee not in breach unless otherwise permitted by the Code

• Failing to disclose details of former franchisees, or failing to remove a franchisee from the list of former franchisees when requested

• Inducing franchisees not to associate, or hindering franchisees’ freedom of association

• Failing to attend mediation (applies to both parties to a mediation)

Franchise legislation has been a contentious issue in Australia ever since its introduction in 1997. Although the case for similar legislation in New Zealand was reviewed by the Ministry of Economic Development in 2008, the Government decided that any benefits would likely be outweighed by the compliance costs of regulation.

In brief Read more see link below

NZ broker opens in USNew Zealand-owned and operated business brokers Link Business Systems is taking its franchise model to the US with the opening of three new offices. Los Angeles-based Business Team, already the largest business broking firm in the city, is converting to a Link office along with its sister offices in St Louis and San Diego.

Aaron Toresen, the managing director of Link New Zealand, approached Business Team’s Los Angeles licensee, Ron Hottes, about the prospect of a partnership presence a few months ago.

‘It was too good an opportunity to pass up,’ says Ron. ‘In particular, the sophisticated electronic database and marketing collateral were major draw-cards. The internal operating system used to record listings and contacts has been developed exclusively for Link – it’s designed for brokers by brokers, making it a powerful piece of business-broking software. This is something that we are very keen to leverage and develop in the US.’

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EDIT Web News 16.indd 2 18/06/14 5:36 pm

Dream Doors franchisee builds million-dollar business in two years

off to aFLYING START


Advertiser InfoDream Doors (NZ) LtdPO Box 31, Lake Hawea 9345www.dreamdoors.co.nzContactDerek LillyP 0-3-443 5133P 0800 437 326M 027 213 [email protected]


⇒ ‘I guess you could say we’ve been pretty successful,’ says Adrian Kay. It’s a bit of an understatement. In just 2 years, Adrian and his

wife Tammy have built a business that turns over $1.3 million and won the Dream Doors Franchisee of the Year title. ‘Our biggest problem has been managing the growth – we exceeded our year 3 projections in our first 12 months!’ Adrian confesses.

Adrian and Tammy had always wanted their own business and with their combined skills including marketing, sales and admin, they reckoned they had what it took to succeed. The only problem was finding the right opportunity. When they saw Dream Doors, they felt this was the one.

Dream Doors specialises in kitchen refurbishment and facelifts for laundries, bathroom vanities and bedroom wardrobes. ‘The framework of many units is often perfectly sound but just worn or dated,’ explains franchisor Derek Lilly. ‘Dream Doors supplies and fits new doors, surfaces and fittings to restore looks and value for a fraction of the cost and wastage of new units. Our franchisees offer fast, efficient service, a huge range of finishes and fittings and service a wide range of clients.’

Adrian says that he and Tammy knew nothing about kitchen joinery before starting their franchise in Christchurch, ‘But you don’t have to – we use Dream Doors-approved contractors and manufacturers who do the technical side. That keeps the entry cost low for franchisees and means you don’t have money tied up in stock and equipment. Our role is project management – handling the renovation hassles that customers find painful

– and sales, of course. If you’re afraid of selling, you won’t succeed.

‘We get a lot of enquiries from Dream Doors’ advertising and website, as well as referrals. We have two mobile showrooms which we take out so people can see samples in their own homes. Most of our work is refurbishment, but perhaps a third is all-new kitchens now. We’ve got a pretty good reputation.’

And Adrian has nothing but praise for the training and support he has received from the franchise. ‘Now we’re established we’re fairly independent and Derek lets us get on with it – but he’s always there when you need him and usually has a solution for anything you come up against.’

There are now 10 Dream Doors franchisees around New Zealand and the company is still expanding to meet demand here and, now, in Australia. Investment starts from $43,000.

‘Dream Doors is a proven, winning formula, as Adrian and Tammy have shown,’ says Derek. ‘If you’re not frightened of making sales and ready to create your own dream, call me now and find out more.’

Tammy & Adrian (right) with their award-winning Dream Doors team

If you are a franchisor, you’ll know that the success of your business relies heavily on the quality of your franchisees. The right person in the right place, at the right time, is crucial.

Being New Zealand’s leading business brokerage we have a constant number of people contacting our company looking to buy a business. Your franchise opportunity is promoted to thousands of buyers who come in contact with our company. Get in contact with a LINK Broker:Nick Stevens021 641 978 I 09 555 6040Laurel McCulloch021 786 813 I 09 555 6034 linkbusiness.co.nzAuckland Waikato Tauranga Wellington Christchurch Australia South Africa

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Dream Doors 18.indd 1 18/06/14 10:28 am

19

⇒ Despite the fact that HRV has installed its ventilation systems in over 130,000 homes around New Zealand, that only represents a

small percentage of an estimated 1.4 million home owners. ‘That means we still have a whole lot of business to do,’ laughs Jeremy Foster, the company’s National Sales Director. ‘Our motto is “Leave no home behind” and our franchisees are active nationally making Kiwi homes healthier to live in.’

In 11 years, HRV has expanded from a single operation in West Auckland to having 20 established franchise regions around the country with a combined turnover of more than $65 million. ‘We now install and/or manufacture ventilation and filtration units, heat pumps, tablet heaters, bathroom extractors and household water filters,’ says Jeremy. ‘Every Kiwi home can benefit from our products and we are proud to say that we are raising the living standards of the nation. A surprising number of New Zealand homes still fall under World Health Organisation (WHO) standards, and simply warming and drying a house can improve health and living standards very quickly. HRV is the only ventilation system to be endorsed by Asthma Foundation NZ’s Sensitive Choice programme and by Allergy New Zealand as a product which reduces the triggers for asthma and allergy.

‘There’s also a great deal of talk at both local and regional government level of the building warrant of fitness scheme,’ he says. ‘The message is getting out there that mouldy, damp and badly-ventilated homes cause sickness, and HRV has the solutions. We already have 90 percent brand recognition among Kiwis and that’s giving our franchisees the traction to win new customers and cross-sell to existing ones.’

Grabbing The OpportunityOne man who is acutely aware of the potential is new Northland HRV franchisee Brendon Fox. Born in the South Island, he moved to Sydney in 2000 and became a personal trainer. ‘I fell back in love with New Zealand after the World Cup and convinced my wife Sarah that we should swap

Bondi for Raglan. We returned in January 2012 and I took up a sales role with HRV at the Hamilton franchise. Never having done a sales job in my life I bought a car, a mountain bike and a fishing rod, and settled in!’

Having proven his abilities, Brendon was then offered the position of general manager at the franchise in Northland. He quickly galvanised the business to the

point that it won HRV’s national award for best franchise growth, and was himself named HRV Person of the Year. ‘At that point, the franchise went on the market and I thought I’d better buy it!’ Brendon recalls. So in typically whirlwind fashion, he began negotiations for a franchise territory that stretches from Albany to Cape Reinga.

‘I only took over as franchisee recently, and what surprised me was how straightforward it seemed to be. Yes, of course it was scary at first, even though I knew the business. I think anything outside your comfort zone has a degree of fear attached, but that’s where success lies, too.

‘The franchisor has been incredibly helpful all along and helped me work out where I needed people to support me most. I’m good at selling and making money, but not so good at organising and paying bills, so getting a good CFO in place was a really good move! I’m learning to take a long hard look at the whole business and not just charge ahead full steam with sales. It’s quite a big business. I have around 11 staff, with five of those always out installing systems or changing filters, and we’re still growing.’

Brendon says he is passionate about sport and looks to it for his inspiration. ‘We’re a team here and there’s a real family vibe to the operation, but we’re also part of the Northland community. We support many local events and charities and I’m determined to carry on doing the right thing for them.’

Focus On Sales And ServiceHRV has built a solid market by concentrating on quality products, as Jeremy Foster explains. ‘We provide a total home solution using heat pumps by Toshiba, best-in-class fans from Germany, and world-leading and exclusive nano-fibre filtration developed in New Zealand. Our highly efficient manufacturing operation means franchisees need minimal warehousing or stock as we can usually deliver within two days in much of the North Island, and three in the South. It keeps overheads low and enables franchisees to concentrate on sales and customer service. That really works: our franchisees’ sales teams visit up to 6,000 homes every month and a recent survey found 86% of our customers would buy from us again for products they found relevant.’

A number of existing HRV territories are now available and the company is keen to hear from people who, like Brendon, ‘want to work hard, have fun and get on with it! Investment levels vary considerably from as little as $150,000 up to several million, and all offer considerable potential for growth,’ says Jeremy. Vendor financing may be available in some areas.

‘If you want to lead your own business in a growing market with a top brand, top support and top products, call us now.’

Raising the living standards of the nation is big business for HRV Ventilation franchisees

Find more info at franchise.co.nz - Search: HRV Ventilation

Find more info at franchise.co.nz - Search: HRV Ventilation

total solutions for HOME HEALTH

Advertiser InfoHRV VentilationPO Box 104 068, Lincoln North, Auckland 0654www.hrv.co.nzContactRobert BellP 0800 HRV 123M 027 239 2750

HRV’s simple-to-use system has already helped to improve the health of over 130,000 Kiwi homes


HRV Ventilation 19.indd 1 18/06/14 5:38 pm

It’s about family, and

lifestyle – and we’ve

Green Acres are well known,

they’re out there, and

people know them very, very well.

got that. Together.That’s really

important for us.

For much less than the cost of a traditional retail franchise you’ll enjoy financial security plus all the benefits that come with being self-employed. And you’ll be backed by ongoing support from the country’s most well-known and successful home and commercial service business!

For more information, visit greenacres.co.nz/franchisee or call 0800 692 643

* Guaranteed income varies depending on initial investment and hours worked. Visit greenacres.co.nz/calculator to see how much you could earn as a Green Acres franchisee.

Choose your own hours and earn a guaranteed income of $2000* per week as a Green Acres franchisee!

Paul & Tina

21


⇒ Slow-paying clients, unreliable subbies and government restrictions on lending to new home buyers – who’d be a builder? ‘We would!’

say Latitude Homes licensees.

Latitude Homes was founded in 2007 by Marc Hunter to create affordable housing for New Zealanders. Marc has a long history in the building industry and knows only too well the real challenges facing both builders and new home buyers. His solution was to create a range of stylish, well-designed and properly-manufactured kitset homes. Seven years later, there are hundreds of happy Latitude Homes owners around the country and five licensees operating in the Upper North Island. Now Marc is looking for new licensees to open new markets in Bay of Plenty, Wellington and the building-hungry South Island.

Four Income Streams‘Our licensees have four separate sources of income,’ Marc explains.

1. The supply of kitset homes. We have a wide range of designs which can be amended to customers’ individual needs. They are centrally manufactured to the highest standards, maximising efficiency and minimising wastage. Because customers pay for their kitset up front, it creates a positive cashflow for licensees – a real advantage in the building industry.

2. Shell-only homes. As well as supplying kitset homes, our licensees can project-manage their construction to fit-out stage if required.

3. Full-build homes. While many customers want to build their own homes or have their own contractors or relatives do the job, in other cases they want the licensee to manage the whole project. By offering a full range of solutions from supply-only right up to full-build, licensees can maximise opportunities in their areas, with the mix varying from area to area and from year to year.

4. Transportable homes. Some of our designs are also suitable for relocation.

‘At the moment every dollar counts with the loan-to-value ratio (LVR) restrictions. Well, by buying a kitset home and managing the project

themselves, a customer can save the builder’s margin – say $30,000 on a $300,000 build. It’s good for the client and good for our licensees too.’

Everyone Is HappyRicky Crutchley, the Latitude licensee for the Manawatu, says that his sales mix is around 50:50 on kitsets and builds. ‘It’s good for cashflow to mix it up,’ he confirms. A carpenter by trade, Ricky originally worked on a couple of Latitude Homes. ‘I thought they were a quality product, well thought-out and well-manufactured so I went and talked to Marc and started the business in December 2010. I guess we entered right at the bottom of the market but it’s been good – we’re selling around 20 houses a year already.

‘The system is excellent, very thorough. There’s a very good estimating system with over 11,000 items which enables us to confirm a fixed price for every job. There’s strong marketing support and there are no huge franchise fees or big margins taken out. Best of all, every single customer has said their house really feels like a home.’

Straightforward and SupportiveIn Waikato, Darrin Payne is also experiencing strong growth, expecting to increase his sales by 50 percent this year to 27 homes. Now in his fifth year, Darrin has a background in building and project management. ‘The majority of our work is full build, but we sell kitsets too,’ he says. ‘It’s good to have the flexibility to meet changing demand.

‘Latitude has been excellent and has all the deals and processes in place to make things as straightforward as possible. We get a lot of leads from the marketing, especially the website, and now we’re getting referrals, too – in fact, we’re on our second repeat customer.’

Room for GrowthMarc Hunter says that, unlike many building companies, Latitude Homes offers large territories with plenty of room for growth. ‘The beauty of the kitset business is that you don’t have to be on site every day managing things, so each licensee can handle a wider area. But they have to be able to manage it well. We know that growing too fast, too soon, can create real problems so we have very robust systems in place to help protect our licensees, our suppliers and our customers.

‘The licence fee is $150,000 and gives you access to a business that can provide a sizeable return on investment in three to five years. Yes, you have to work hard but after five years the business should be pretty self-sufficient – we have two licensees at that stage already.’

Ricky Crutchley says that there are two key qualities a Latitude licensee needs. ‘The first is sales skills. Latitude provide plenty of leads and a detailed customer management system, but if you can’t sell you won’t build many houses. Secondly, you need to be a good organiser. Get those right, and be straight-up with your clients, and it works really well. Anyone interested is welcome to give me a call.’

First, though, contact Marc Hunter. ‘If you’re from one of our target areas and want a solid business opportunity, I’d love to tell you more about the unique advantages offered by Latitude Homes,’ Marc invites.

Latitude Homes kitset houses are popular with customers and licensees alike

Find more info at franchise.co.nz - Search: www.latitudehomes.co.nz

Find more info at franchise.co.nz - Search: Latitude Homes

proven winnersOUT OF THE BOX

Marc Hunter of Latitude Homes (top): ‘Our licensees offer a range of stylish, well-designed and properly-manufactured kitset homes’

Advertiser InfoLatitude HomesPO Box 1113, Pukekohe 2340www.latitudehomes.co.nzContactMarc HunterP 0-9-238 7661M 021 614 [email protected]

Lattitude Homes 21.indd 1 18/06/14 5:37 pm


⇒ Over the years, I’ve worked with hundreds of new franchise business owners to help them evaluate opportunities and establish

and manage new ventures. For those who haven’t been self-employed before, one topic that always causes concern is GST – Goods & Services Tax. What is it, when do you charge it and what do you have to do with it?

People are right to be concerned because, if you get it wrong, GST can impact your business’s cash flow and (potentially) profitability. It’s an area where taking advice from friends and families, no matter well meaning, can cause real problems. Accordingly, it pays to seek out a franchise-experienced chartered accountant to help you at the very start. Remember, good advice pays, not costs.

Basic FactsGST was introduced in New Zealand on 1 October 1986 as a shift from direct tax, like PAYE and company tax, to an indirect consumption-based

tax – the start of the ‘user pays’ era under Roger Douglas. It started off at 10 percent and is now 15 percent. Based on 2013/2014 data, GST makes up about 32% of the total tax take, so it’s here to stay. In some countries, GST is called VAT (value added tax).

What is GST?Goods & Services Tax (GST) is a tax on most goods and services in New Zealand, most imported goods, and certain imported services. Very few things aren’t taxed under GST: the most notable exceptions are letting or renting a private dwelling, and financial services such as interest.

When you are buying a business, you need to know whether any price quoted is inclusive or exclusive of GST. If it’s a new franchise, GST will generally be payable; if it’s an existing business, it may be zero rated for GST as it meets the criteria of a ‘going concern’. So do your homework and avoid surprises.

How Does It Work?If you operate a GST-registered business, you are required to charge 15 percent GST on your sales and income. You pass this on to the IRD, but before you do so you are entitled to deduct the GST that you’ve paid on your own purchases and expenses on which GST can be claimed (which may not always be the case). You calculate the difference in your GST return. If your income is higher than your expenses (which it may not be every time you complete your return, depending on how your business operates) you will have to make a GST payment to the IRD. If not, you claim a GST refund from them.

Managing A Franchise: Financial Matters

GST for beginners If you’re new to business, GST can be confusing. Philip Morrison of Franchise Accountants provides a guide

It's never been a better time to be in control of YOUR OWN investments

Please call me for further detailsIan Charman 04 293 6899

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We have developed a system which provides alloy wheel repairs to a very high standard in a short space of time. This means you

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Enjoy:• Fantastic technical training• Great sales training and marketing• Devoted franchise support team• Low overheads• High potential income

Exclusive territories across New Zealand.Investment from $49,950 + gst (includes equipment and training). You also need a suitable van, computer and a mobile.

Alan and Lisa Thomas – Franchisors/Owners 021 537 311Head office: 04 477 [email protected] www.wheelmagician.co.nz

Franchise Accountants 22.indd 1 18/06/14 10:29 am


To GST or not to GST, that is the questionOne of the first things you’ll need to find out is whether you need to be GST-registered at all. If your business has turnover (sales) of $60,000 per year or is likely to earn $60,000 over the year, then you must register. If it doesn’t, you can choose whether you register or not. This is the sort of question that can arise with an owner/operator franchise such as cleaning.

There are all sorts of reasons for registering voluntarily, such as cashflow management or having clients who prefer to deal with GST-registered suppliers, but seek the advice of your accountant before deciding.

GST Registration At the time you register, you will also need to make critical decisions about how your GST will be calculated (on invoice, on payment or a hybrid of the two methods) and how often you will need to file GST returns (monthly, 2-monthly or 6-monthly). To do this, you and your accountant will need to analyse the dynamics and the cashflow cycle of your business.

For example, you might handle GST differently according to whether you were a service-based franchise, a food & beverage franchise or a building franchise. Do you offer credit? Are you a cash business? Do you pay for your own supplies on credit or on receipt? This is an area where your accountant should also be able to offer assistance.

Set Up A SystemBasically, GST is a tax that businesses collect on behalf of the government and pass on to the IRD. This means that, as a GST-registered franchisee, you are responsible for having a system to capture GST both collected and paid so you can complete the GST returns accurately. Computers and online systems such as Xero can make this easy, but take advice from your accountant who can recommend a suitable system and set it up the right way to ensure the GST reports can be relied on.

The important thing to know – and to continue to remember – is that GST is money that you are collecting ‘on trust’ and it is not yours to spend! By having a good accounting system in place, you can watch your cashflow management and ensure you’re not dipping into the GST account to fund your business.

Pricing Matters There are some common conventions regarding pricing. Business-to-business goods and service transactions are often quoted exclusive of GST (eg. $1,000 +GST) whereas business-to-consumer transactions are usually GST-inclusive (eg. a washing machine marked $1000 will be priced inclusive of GST, so the actual price is $869.57 + $130.43 GST). Make sure you price items and quote for services clearly and appropriately.

Final CommentsAs a franchisee, you’re likely to be involved with GST matters from the very start. Your professional advisors will charge GST even before you’ve signed the franchise agreement, the franchise fee will attract GST, and so will most of your other start-up costs. Remember, though, that you’ll be able to claim all that GST back on your first GST return.

The above is designed to give you a brief outline of how GST works and some of the things you need to look out for. You can find more information on the IRD website, but the most important thing of all is to consult a franchise-experienced accountant before you register. Get it wrong, and it will cost you time and money – get it right, and it need never be a problem.

About the AuthorFranchise AccountantsPO Box 230 153, Botany, Aucklandwww.franchiseaccountants.co.nzContactPhilip MorrisonP 0800 555 80 20M 021 22 99 [email protected]

Disclaimer : This advice is of a general nature only and expert advice should be sought to get the right advice for your specific situation.

Franchise Accountants 22.indd 2 18/06/14 10:29 am

LOVE GOOD SUSHI!If you are looking for an opportunity to own and run your own business and have the freedom to control your lifestyle, then a mobile Mr Woo Sushi franchise is the ideal solution.

“ I love the freedom and lifestyle that Mr Woo gives me, great support, a great brand and my customers love it!”Jimmy Calder, Mr Woo – Manukau

With minimal overheads, maximum support and enormous potential to grow, this is your chance to get ahead.

Benefits • Low entry cost • Low overheads • Own your own territory • Leading edge software • Ongoing training and support • Revenue guarantee • Mobile

Email [email protected] for a free info pack.

Freedom Companion Driving Services franchisees enjoy growing rewards

steering their OWN COURSE


25

⇒ ‘I feel I have the best job. I’m so fulfilled at the end of each day, if I won Lotto I’d do this for free.’ So says Gillian Nixon, franchisee for

Freedom Companion Driving Services on the Hibiscus Coast.

Before joining Freedom, Gillian was a nurse who went on to a successful career in real estate while bringing up three children on her own. In nearby Milford/Takapuna, Andrew Palmer was in sales, too, selling granite and marble products until a work-related back injury brought employment to a painful end.

Gillian and Andrew are just two of the Freedom Companion Driving Services franchisees who provide affordable, highly-personalised transport and assistance for seniors and people of all ages who are unable to drive themselves. Plainly sincere and passionate, Gillian and Andrew are equally enthusiastic about the freedom they have to steer their businesses in the direction that best suits their personalities, empathies, interests and communities.

You’re My Friend!The Hibiscus Coast is a known retirement area, which couldn’t be better for the

vivacious Gillian, who in May was named Freedom’s Franchisee of the Year after just 12 months in business. ‘Elderly people are so interesting, so lovely and so appreciative, so while a big part of my business is transporting people with injuries, my long-term focus is bringing Freedom to others who are alone, stuck at home, unable to get around and don’t feel comfortable about catching taxis. I want to help give them a life.’

It’s an attitude Gillian’s customers clearly appreciate. ‘On one occasion, I was accompanying a client to a specialist’s appointment and I introduced myself as the patient’s companion. Immediately, my client said, ‘No, you’re not my companion – you’re my friend!’ That was really special to me, so I try to live up to it.’

Growing FastFor Andrew Palmer, also an outgoing and friendly early fifty-something, what drives him is empathy – especially for those who are injured and struggling along the long road to recovery, as he had to. ‘It’s a good business and I feel I’m providing a really valuable service, too,’ says Andrew. ‘Now I want to develop it further so I’ve invested in a second territory in the East Coast Bays. Freedom provides you with a lot of support and encouragement to grow your business, but it’s up to you to get out and make things happen. For example, I gave a presentation to a group of case managers to help them understand how we can provide better service to their clients.

‘Personally, I love it. I work 5-6 hours and drive maybe 350 kms a day, so they’re not long hours but you have to be flexible. You also need to be tolerant and patient, punctual, prepared to be friends with clients and show genuine interest in their lives. The only other requirement is that you must be able to qualify for the required vehicle driver’s licence.’

Income GuaranteeA Freedom Companion Driving Services franchise requires an investment of $24,900 +gst, which gives you an exclusive area along with a comprehensive equipment and training package. Franchisees also need

a late model vehicle suitable for wheelchairs. Freedom founder Andrew Nichols says that franchisees also receive assistance with finding clients and have access to a free 24-hour contact centre.

Andrew is well aware that after years of regular pay cheques, becoming self-employed can seem daunting, so he’s put in place an income guarantee to help franchisees stop worrying and focus on growing their business. ‘There is huge demand for Freedom right throughout New Zealand,’ he says.’ We have franchisees throughout many parts of the North Island, and plenty more opportunities for the right people wherever they live.

‘If you enjoy driving and enjoy helping people, call the Freedom team about joining Gillian and Andrew on the road to financial success and personal fulfilment.’

Find more info at franchise.co.nz - Search: Freedom Companion Driving

Advertiser InfoFreedom Companion DrivingPO Box 302 540, Albany, Auckland 0751www.freedomdrivers.co.nzContactP 0800 956 [email protected]

Gillian Nixon

Andrew Palmer: ‘Freedom provides you with a lot of support and encouragement to grow your own business’

Limited number of exclusive franchise areas available now only $24,900.

A business with heart

Freedom_Companion_Drivers 25.indd 1 18/06/14 5:39 pm


⇒ When Dave and Megan Hand joined forces with Richard Cunningham to run the Mr Rental franchise in the Hutt Valley, it turned out to

be a winning move. Their combined passion, customer service and team focus have seen them named 2014 NZ Franchisee of the Year for the home appliance and technology rental business, which aims to be a one-stop-shop for all of modern life’s necessities – whether it’s the latest smartphone, smart TV, iPad, lounge suite, washer, dryer, fridge, office chairs or home gym.

The awards announcement was made at a gala dinner held during the Mr Rental Franchise Conference at Novotel Twin Waters Resort, Queensland, Australia. The awards recognise franchisees who achieve outstanding rental results through excellence in customer service and operations. Other Kiwi

winners on the night included Mr Rental Hawkes Bay (Best New Store), Mr Rental Invercargill (Most Improved Franchise Store), Mr Rental South Auckland (Operations Excellence) and Mr Rental Dunedin (National Marketing Award).

But it was the Hutt Valley franchisees who added their fourth major award to their collection, making their 12th year with the network the best year yet. Dave and Megan Hand bought Mr Rental Hutt Valley in 2002, just a year after the company started franchising. Richard Cunningham, who previously owned Mr Rental Wellington, joined the Hands later.

Dave says winning Franchisee of the Year came down to their focus on flexibility and how they ‘keep life simple’ for both their customers and team.

Mr Rental Hutt Valley franchisees celebrate 12 years at the top with latest award

rewarding WORK/LIFE BALANCE

The Mr Rental story began in 1991 when Glen and Kerrianne Hickman opened their first Mr Rental store on Bribie Island, Queensland. The husband and wife team built the business in their local community, developing and optimising operations and systems and expanding the range of items they supplied.

In 2001 they took the bold move to start franchising, with a vision for Mr Rental to become ‘The world’s first choice in home appliance renting.’ Within two years, there were more than 30 stores in Australia and New

Zealand renting home appliances, furniture and office equipment to thousands of happy customers.

Today, the Mr Rental group services thousands of customers across both countries with a product offering that encompasses the latest in computers, fitness, furniture, gaming consoles, home entertainment systems, kitchen and laundry appliances, and dehumidifiers.

The company has adapted during its 13 years of franchising to fulfil customers’ needs and meet the franchisees’ requirements.

An experienced National Support Office (NSO) team in Brisbane, Australia, assists franchisees to achieve their goals with a dedicated Country Manager and Business Coach based in New Zealand. The NSO team consists of leaders in marketing, operations, IT and administration.

Mr Rental franchisees have been finalists in the Westpac New Zealand Franchise Awards on several occasions, with the company itself being named Retail Franchise of the Year in 2008.

About Mr Rental

Mr Rental 26.indd 1 20/06/14 12:12 pm

27Find more info at franchise.co.nz - Search: Mr Rental

Broker Dennis Waller sums up the key advantages of Mr Rental:

• No experience necessary. Mr Rental trains passionate, enthusiastic people with the drive to become successful franchisees.

• Franchisees are guided through every aspect of what it takes for their stores to achieve the best possible return on a capital investment from $600,000.

• Training covers customer service excellence, marketing, systems and processes, and Mr Rental’s proprietary software that includes direct debit payment systems, KPI reports and customer management.

• Mr Rental businesses are family-friendly, with social opening hours and many successful husband and wife teams in the network.

• Mr Rental franchisees thrive on finding that elusive work-life balance.

‘We make continued efforts to meet the requirements of our customers, as well as working with our team members so they can achieve,’ Dave said. ‘We are very open with our team and regularly include them in decisions and provide updates on where the business is at. We also take a “resource for growth” approach, increasing our capabilities in advance rather than waiting for a growth in sales to justify expenditure on extra staff, plant and vehicles.

‘Overall, we know we need our team to achieve our goals so we look after them. Plus we continue to strive to find the best ways to deliver a very high level of satisfaction for our customers.’

Great Rewards, Great Balance Prior to joining Mr Rental, Richard was a resource management planner while Dave and Megan worked in the pizza business.

‘I spent seven years in the pizza industry, working 364 days a year,’ Dave recalls. ‘I had no real life outside work.’ In fact, he even met his wife, Megan, working in a pizza business, although she then left to train and work as a florist before the couple came together again to run Mr Rental. Meanwhile Richard, who is married with three children and is an avid skier, mountain biker and fisherman, needed to be part of a business that

would be financially rewarding, and complementary to an active lifestyle.

No surprise, then, that Mr Rental appealed to all three because of the lifestyle the franchise offers, with Monday to Friday opening hours and no early starts or late nights, either. ‘I was attracted by the chance to be my own boss and enjoy the rewards of my own hard work and success,’ Richard says. ‘A Mr Rental franchise offered me the opportunity to become involved in an already-established company with a proven business model and successful track record. Being part of the Mr Rental network has provided a far greater degree of workplace flexibility, which has enabled me to enjoy a much improved work-life balance.’

Dave and Megan agree. ‘We first had the experience of working for both a corporate and a franchised pizza business, which gave us good insight into the huge benefits that a franchise system can offer, but we chose Mr Rental because it’s a fantastic business model with solid systems and support,’ says Megan.

The Hands recently purchased their first home and, despite running a thriving business, have time on weekends to renovate it. ‘We also have time to enjoy our other hobbies such as competitive squash and samba drumming, as well as looking after our new puppy,’ Megan smiles. ‘Before Mr Rental, life was all about working but now we have time for other things.’

Split Roles Are The Secret To SuccessThe multiple awards prove that Mr Rental Hutt Valley is clearly an extremely well-run business, so how do the three franchisees manage to work together so well? ‘Simple – we each fulfil roles which enable us to work to our strengths,’ explains Richard. ‘My own role is to work on overall business and marketing strategy while supporting Dave, Megan and the team.’

Dave adds, ‘My role is mainly operational, looking after the day-to-day running of the store. I also have strong skills in designing and maintaining systems.’

Meanwhile, Megan’s role is customer

focused: ‘I strive to make sure the team is delivering a high level of customer service within the business, while also facilitating accounts and stock ordering, among other things,’ Megan says. Between them, the three cover all the aspects of running a thriving – and still-growing –business serving the Hutt Valley community.

Community FocusBeing part of the community is integral for the Hutt Valley franchisees and a focus of the Local Area Marketing plan that they develop each year with the help of the experienced Mr Rental franchise support team.

‘In partnership with two Mr Rental franchisees in Wellington, we spend a large part of our Local Area Marketing budget on a continuous radio campaign,’ says Richard. ‘This provides great exposure for Mr Rental, explaining the range of goods we provide and educating potential customers in the advantages of renting rather than buying. We also engage with other Mr Rental franchisees across New Zealand – there are already 17 around the country – to further strengthen our reach to consumers.’

And they never forget to be the good guys locally. ‘We’re also involved with community-based sports and sponsor Netball Hutt Valley.’

Rachel Lum-on, Mr Rental Country Manager for New Zealand, says, ‘Over the past 12 years, Mr Rental has become a trusted name not just in the Hutt Valley but throughout the country. Famous for its friendly Mr Rental cartoon character and eye-catching blue signage and delivery trucks, the company prides itself on making the customer experience easy and enjoyable.

‘As more and more New Zealanders are discovering the advantages and flexibility that renting can offer, so new opportunities are springing up all around the country. Contact Dennis Waller, our NZ broker, for more details.’

Advertiser InfoMr RentalPO Box 48 121, Blockhouse Bay, Auckland 0644 www.mrrental.co.nzContactDennis Waller, M 021 584 958 [email protected]

A Solid Investment

Mr Rental’s Outstanding Performers 2014

Best New Store Award NZ Mr Rental Hawkes Bay: Di Bannister (right)

Most Improved Franchise Store Award NZ Mr Rental Invercargill: John Beckley (left)

Operations Excellence Award NZ Mr Rental South Auckland: Joseph Cooper

National Marketing Award NZ Mr Rental Dunedin: Simon Haggitt

Franchisee of the Year Award NZ Mr Rental Hutt Valley: Dave & Megan Hand, Richard Cunningham (right)

Mr Rental Invercargill franchisee John Beckley was named a top performer at the network’s awards

Mr Rental 26.indd 2 20/06/14 12:12 pm


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Ads 28.indd 1 18/06/14 10:30 am


⇒ When you buy a franchise, you enter into a business relationship with the franchisor which is governed by a legal contract. That contract is

called a franchise agreement, and for as long as you own the business it will control how you and your franchisor must act.

Franchise agreements are generally quite lengthy documents. While some parts may be in plain English and can be readily understood, there will be others that require some explanation. The following is intended to give you a brief introduction to some of the clauses that you will often find in franchise agreements and what they actually mean. If you don’t have a proper understanding of what every clause means, and how it might be interpreted in a Court, that can be dangerous. For this reason, it’s important that you consult a specialist franchise lawyer before signing anything. When it comes to the clauses in any particular agreement, you must get specific advice as to:

• What they mean;• What risk they might present to you;• Whether any perceived risk can be reduced or removed through negotiation.

Bear in mind that a franchisor is unlikely to consider any variations to the franchise agreement (especially if there are already other franchisees on the same agreement) unless:

a) It is a new agreement that may be going through its ‘teething’ stages; orb) The suggested change clarifies a provision that doesn’t otherwise make sense; orc) You can demonstrate that the provision is completely unreasonable and without commercial justification.

General ClausesMost franchise agreements will start with a section headed Background which is intended to record the history and purpose of the arrangement the franchisor and franchisee will be entering into. Is this accurate from your point of view?

There will also be a section headed Definitions. This sets down the meanings of words and phrases that are frequently used in the agreement so that it can be clearly understood and correctly interpreted. It is important that these definitions make sense; they are a most important part of the agreement.

There may also be a section on Acknowledgments which requires you to confirm that you have carried out due diligence. If the franchisor is a member of the Franchise Association of New Zealand (FANZ), these will include at least the following statements:

• That you have read and understood the terms of the agreement;• That you have taken (or declined to take, if you are stupid) independent

legal and accounting advice in respect of the agreement;• That you have received no warranty or inducement or relied on any

statement other than those contained in the franchise agreement;• That there is no guarantee as to rate of return, profit, success of the

business and that those things depend upon you.

It’s worth noting that FANZ members’ agreements (and some non-members’ agreements) also provide a compulsory seven-day cooling off period which allows the buyer to withdraw from the agreement – great if you suffer from ‘buyer remorse’ after you have signed up or if new information comes to light.

The franchise agreement should also contain a provision that the franchisor has the right to use the intellectual property (including the franchise’s name, processes and systems) and grant franchises during the term. This is most important: if the franchisor does not own the intellectual property, then the whole franchise – and your own investment – could be endangered.

Clauses Specific To Your FranchiseWhen you buy a franchise, you don’t buy the business outright – you buy the right to operate it for a specific term, which will be detailed in the franchise agreement. In New Zealand, the term is usually defined in the agreement as a prescribed number of years which may range anywhere from three to ten years. There may be a right of renewal for one or two more terms. Once the agreement expires, you will have no further rights in respect of the business system at all.

It is most important that the conditions upon which any renewal is granted are understood. The financial and timing aspects of the renewal, whilst critical, are only two of the most important factors to be considered. There will also probably be requirements as to franchisee performance, renewal fees and the new agreement to be signed. If the franchise is ‘premises critical’ – for example, if it is a business which is dependent upon having adequate premises – then there will probably be an obligation to bring the premises up to standard (if they are not already) or to refurbish to the image required by the franchise at the time of renewal. This may include a new fit-out and signage. It will also be a requirement that you have an acceptable lease of those premises for the renewed term.

Many (although not all) franchise agreements will specify a territory within which the franchisee may operate. Some territories apply to the franchisee’s premises only, but most include a ‘marketing territory’ within which the franchisee may promote their own business or call on potential clients. This may be defined by a map included in the schedule (see below). There can be provisions for the territory to be changed if you don’t perform, or on renewal and in some other instances. By the way, if the franchisor talks about an ‘exclusive’ territory, check what ‘exclusive’ means. Does it mean that no other franchisee will be appointed within this area, or no other franchisee may market within this area? Does the restriction extend to the franchisors having company-owned outlets or selling to customers in the territory via the internet?

Another common clause relates to Commencement of Business. Once the franchise has been granted, you will need to start operating by a certain time and do all of the things necessary to enable that to happen. If you fail to meet your obligations, the franchisor will have the ability to terminate the agreement.

Obligations & ResponsibilitiesFranchise agreements contain obligations on both parties – both franchisors and franchisees. Check the franchisor’s obligations: some franchisors specify in reasonable detail what they will do for you, but more often than not the franchisor’s obligations are recorded in quite broad and non-specific terms tempered by the words ‘at the franchisor’s discretion’ or ‘if the franchisor deems necessary.’

On the other hand, the franchisee’s responsibilities tend to be more detailed. These should be read through thoroughly and understood by you. In particular, look out for obligations preventing you from operating or possibly being involved in any other business. In the list of your obligations you can also expect provisions relating to:

Personal Property Securities Act. This allows the franchisor to register a charge over your business to secure monies due to it;

General conduct. You have to act in such a way as not to damage the reputation of the franchise brand. For example, if you are convicted of a criminal offence or don’t pay your bills on time, your agreement can be terminated;

Financial records. You have to keep appropriate records of accounts and may have to disclose certain information to the franchisor. Check this obligation with your accountant;

Intellectual property. Although you are acquiring the right to operate the franchise, the brand, operating system and so on will remain the property of the franchisor. This may have implications for what you can do after you leave the franchise.

Confidentiality. To protect the intellectual property, you will also be obliged to keep the secrets of the system and the manuals confidential;

Minimum performance. Many franchises set minimum performance requirements for their franchisees to ensure that the business is properly run. You may have obligations to achieve certain sales and other targets.

Approved suppliers. It is highly likely that you will be obliged to purchase some or all product and/or materials through approved suppliers. This requirement is important for a number of franchises as it ensures that:

a) The products are of a quality approved by the franchisor and meeting

Franchise lawyer David Foster provides a guide to common clauses in franchise agreements

CUTTING THROUGH the jargon

Buying A Franchise: Legal Matters

EDIT Clauses29.indd 1 18/06/14 5:47 pm


its standards; andb) The purchasing power that bulk purchases can obtain means considerable discounts which should largely be passed on to you with a rebate of some type made available to the franchisor.

You need to read and understand all the obligations in advance of signing a franchise agreement so you are aware of the implications if you let things slip. The agreement will contain a termination mechanism whereby franchisees who do not meet the required standards of performance and conduct may be removed from the system. Such mechanisms are necessary to protect the investment that every franchisee, as well as the franchisor, has made in the system. As with all other parts of the agreement, have an experienced franchise lawyer explain the termination provisions to you. At first glance they may appear harsh but, once considered, you should understand the need for them. By using a specialist, he or she will also know if the provisions are unreasonable and be able to steer you away from a bad investment.

When The Time Comes To Move OnWhen you buy your franchise, it’s important to understand exactly what you are getting into so that you can enjoy the benefits, challenges and rewards that it brings. However, you also need to be aware of the restrictions that apply when the term comes to an end or the time comes to sell.

Your ability to sell your business is very important to the overall return you will receive on your investment. In order to maintain the standard of franchisees in the system, the franchisor will need to approve your purchaser; this is a standard clause in most agreements. Any proposed purchaser will go through the same process for franchisor approval as you did. It is also not uncommon for the franchisor to have a right of first refusal to purchase your business. Once again, a franchise-experienced lawyer will be able to look at such clauses and tell you whether they (and any formulae for setting the purchase price) are reasonable.

Other issues to be considered on the sale of your business are: Who owns the goodwill? Who owns the customers? What is the relevance of these

Buying A Franchise: Legal Matters

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things? If these items are specified in the agreement as belonging to the franchisor, ask your lawyer what effect that may have on your ability to sell the business and the possible sale price. You should note that the franchisor’s ability to sell his business – including his rights in respect of your franchise agreement – is unrestricted. Your next franchisor could be anyone – a competitor, a corporate or an overseas-based business.

The agreement will also contain a provision entitled something like Action on Termination. This will specify what you will need to do when your term ends or if the franchise agreement is terminated earlier for any other reason. These clauses can be quite lengthy and will include restraints of trade which will prevent you operating a business similar or competitive to the franchise and/or doing anything else that may affect the franchise for a certain time and within a certain area.

Restraints of trade are commonly found in franchise agreements; in fact, if there were not a restraint provision I would be more than a little concerned (although finance broker franchises do not have them as a rule). Whilst restraints of trade are expected and will restrain you from competing there is some debate as to their effectiveness – much depends on the wording, the terms and the intent. Again, it is better to be aware of the implications before buying the franchise, rather than after.

The ScheduleThe agreement should, for easy reading, contain a schedule which will specify all of the things that are unique to your agreement – and a few other things, too. The things a schedule will specify will include:

• Commencement Date• Term Renewals – terms and costs• Payments – franchise fee, royalties, marketing, initial stock charge,

initial equipment charge and others where applicable• Initial training• Manager (where not managed by the franchisee)• Restraints• Addresses, phone numbers, fax, email addresses• Trade marks/trade names• Assignment fee

There will be further schedules too which are likely to detail:• Initial equipment required• Initial products/stock required• Employee confidentiality covenant• Guarantee (see below)• Lawyer’s and accountant’s certificates.

It is likely that you will want to create a company to be the franchisee to take advantage of the various benefits such an entity offers. In that case, the franchisor will want you to personally guarantee the company’s obligations to the franchisor. A guarantee may also be required in respect of payment of suppliers and the various taxes involved in the business. It will also require that you personally are subject to the restraint of trade and confidentiality obligations. Such requirements may be expected in any franchise arrangement.

As franchise terms can run for many years, good franchisors will include in their franchise agreements a procedure for resolving any disputes that may arise (this is a requirement for FANZ members). Such a procedure usually involves mediation. Mediation provides a faster and more cost-effective method than litigation of resolving any disputes that may arise during the term of your agreement. However, in certain extreme circumstances – for example, where health and safety or intellectual property ownership is under threat – immediate legal action may be allowed for in the agreement.

Take Professional AdviceFinally, although the above should give you some of the background you need to understand a franchise agreement, it cannot be over-stressed how important it is to take advice from a lawyer who specialises in franchising. Those with experience of acting for both franchisors and franchisees will know which provisions are reasonable, which are unreasonable, what should be expected and what is missing! A specialist will also be much more cost-effective than a general commercial lawyer. See page 88 of this magazine to find a suitable lawyer near you.

About the AuthorDavid Foster is a specialist franchise lawyer with Harris Tate of Tauranga.



Franchise Development: Marketing

⇒ A brand is more than a logo or identity – a memorable brand connects with your target customer on an emotive level: I like you;

I want you; I trust you; I’m impressed by you; I need you; I can save money with you; you are just so handy; you make me laugh…

A well-rounded brand is a series of elements that fit together like a dovetail joint in cabinet making – separate pieces joined together to create shape and strength. Your brand will be made up of your look and feel, your product innovation, your accessibility and your reputation. And, of course, a brand which attracts customers will be worth more to a franchisee.

Like all good ideas, brands start with inspiration. I often use this diagram (right) with clients to start the process of brand development.

BrandNext to BRAND, list how you engage on an emotive level with your customers. For example:

Karen Walker is very individual, savvy and cool. People who wear Karen Walker feel the same, and enjoy the prestige.Flight Centre is cheap and cheerful. I can save money with Flight CentreCrestClean creates a healthy clean office for me – they look after my daily well-being.The Coffee Guy kick starts my day.

ProductNext to PRODUCT, list your product information and features, pricing, services, locations:

Karen Walker has LookBooks, Collections, Limited Editions ... People talk about who’s seen in Karen Walker, through social media.Flight Centre retails unbeatable airfares and holiday packages with a price-beat guaranteeCrestClean create healthy, clean workplaces with a range of services delivered by well-trained people.The Coffee Guy has consistently good coffee and they’re everywhere - including drive-by.

CommunityNext to COMMUNITY, list how you give back to your immediate community to maintain your reputation:

Karen Walker is a fashion community leader.Flight Centre sponsor and support several charities.CrestClean support family and junior sport at local level.The Coffee Guy sponsors women’s triathlon.

These three ‘pillars’ will help you create a structure so you can take your brand to the consumer with confidence. Go on – try it yourself. Write down your framework in a customer-centric way (ie. from their point of view, not yours). Don’t include your logo, colours, shapes or other communication devices – these are the next steps in the implementation of your brand.

Dave Mason of Creatv introduces #1 in a series on brand development for franchises

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How do you create a memorable brand?A memorable brand is one that delivers on its promise, engages and creates rapport, and builds reputation.

Devices that help create a memorable brand in a communications sense are: catchy names, a great logo, colours, jingles, personalities, babies, puppies or a combination of all of these! Think about and list ten brands that you like and look at how they communicate. List brands that are consistently top of mind with you.

How do you create a visible brand?When I worked on the recent CrestClean rebrand, the new logo, positioning, colours, vehicle signage and cleaner, brighter sales collateral created immediate, positive growth. This has been maintained with a greater ability to get in front of businesses and a new internal vibe.

Part of the process involved using presentable, friendly, uniformed people in the brand presentation to create a picture. Commercial cleaners are a bit like pixies – we often don’t see them working or think of them as individuals doing a valuable job, let alone associate them with a brand. And that works both ways. Research carried out in New Zealand by Dr Ken Billot shows that while franchisees value a brand enough to pay for it, they don’t always connect with what it stands for. But with CrestClean, the brand works from within. CrestClean people know they have a reputation to maintain and have become self-appointed brand guardians.

Another significant skill that resides within the CrestClean management team is an intuitive understanding of online advertising, Google Adwords, and re-marketing. The brand looks like a significant brand by maintaining a presence across three or four platforms.

Online and Adwords are the latest forms of paid advertising, then there’s Search Engine Marketing, which is looming as the biggest threat to traditional media. In a nutshell, we have lost the ability to talk to a captive audience at home in the lounge, and in the car, or at work. We now need to make sure that our brand can be found by customers online, too – and that the online message is in keeping with our brand elsewhere.

To summariseBe open-minded with your brand creation. Your own favourite colour or typeface, favourite media channel or sponsorship idea may be opposite to the needs and wants of your target consumer.

Look at all media (including search engines, online and PR) as paid media and decide what is going to create visibility over a consistent period. Create a marketing calendar and a parallel calendar for web content (necessary to boost search and repeat visits to your website), social media posts, tweets and blogs. Try and synchronise activity together to look like you are a large, significant brand.

Most important – remember that you are an awesome brand and don’t be scared of asking people for their business. Remember that advertising your brand is critical to support sales and reputation. Show your pride and tell your story.

Finally, it’s hard to get perspective on a brand when you’re standing inside it, so be prepared to seek advice. Sometimes it pays to get someone else to ask the hard questions and challenge the assumptions.

Advertiser InfoDave MasonPO Box 90 849, Auckland Mail Service Centre 1142www.creatv.co.nzContactP 0-9-360 4363M 021 905 [email protected]

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Franchise Opportunity: Food & Beverage

⇒ Leo Rojas always had an ambition to own his own business by the time he was 25 – and now he does. The new owner of Columbus

Coffee in Tauranga explains, ‘When I was a boy, I spent very little time with my father. I decided I would work hard when I was young so I could make more time for my own children later on.’

Leo met his wife Belen Sanhuza before leaving Chile five years ago and the couple decided to travel the world together. A trained chef, he was confident of finding work wherever he went but his goal meant finding something more – a good business. Leo and Belen were attracted to the Columbus Coffee brand by the strength of the system. ‘I wouldn’t have considered another café as none of them met my standards,’ he says, bluntly. ‘I thought Columbus was doing really good things and that’s what hooked me.

‘I’ve seen so many failures in the hospitality industry from people who don’t have a system in place. That’s what a good franchise gives, and Columbus certainly delivers. They can’t promise success – that’s up to you – but if you follow the systems they’ve set up it will work.

‘I might be a chef but I had no knowledge of all the other parts of running a café – things like marketing or managing people. But Columbus covered all that and I had superb training from them. We took over an existing café and maybe it wasn’t quite following the system at first. We embraced what we had learned, followed the Columbus food and operating plans and soon saw an increase in sales of 11 percent. I want to go on growing so I keep on asking many, many questions. I have to say, Columbus has never let me down.’

Making It HappenSam Allison is another ambitious young man. In his early 30s, the enthusiastic Englishman came to New Zealand eleven years ago because he likes to work hard and play hard, and has just thrown himself into a brand new challenge – opening his own Columbus Coffee outlet in Newtown, Wellington.

Sam’s joy for life is matched by his shrewd business sense and broad experience. ‘When I first came here, I started by cleaning the showers in the backpackers, did a stint with the Department of Conservation and

finished up as store manager for New World in Porirua for five years. When Columbus Coffee opened a café in Mitre 10 MEGA in Kapiti, I got really interested as I knew the area well. Then they earmarked Newtown as a location for a new café and I got really excited by the idea of taking up the franchise. The site is bang alongside another supermarket – home from home to me – and there’s also loads of foot traffic generated by the nearby hospital and university.’

But Sam tempers his enthusiasm with caution. ‘I did a lot of research – hundreds of hours of number-crunching, and days on-site gauging the people and the patterns. I talked to friends as well as professionals to confirm that the site was as good as I thought, and I also found out a lot about Columbus. It’s not such a well-known name in this part of New Zealand yet, but it ticked all the boxes for me. It’s a home-built, genuine Kiwi brand. The food is all made on-site and the coffee is first-class. They have excellent systems in place and I quickly built a rapport with the franchisors which greatly helped with the set up.’

Sam’s new café has only just opened but it’s already buzzing. ‘I’m not the kind of guy to sit back and wait for customers,’ Sam grins. ‘I’m going out there to make some noise! I’ve already been out leafleting today and the reactions of our first customers have all been really enthusiastic. All the advantages of the franchise – the training and processes and planning and support – are really kicking in and I’m sure the locals will soon come to value the Columbus Coffee brand as much as the rest of New Zealand.’

Get Columbus Behind YouSam isn’t fazed by his lack of hospitality experience. ‘I think you need to be a good all-rounder: a people person, accountant, HR manager, cleaner, etc. – but above all, a business person. Get the right people around you, apply the systems and stay on top of the numbers. Frankly if I can’t make a café work in this location and with Columbus behind me, I shouldn’t be in business!’

Graeme Tait, the managing director of Columbus Coffee, is delighted to have new franchisees like Leo and Sam who combine passion and ambition with application. ‘Opening your own Columbus Coffee requires an investment of between $250,000 and $350,000 +gst, much of which can be financed,’ he says. ‘Match your own energy to our award-winning systems and the rewards can be considerable. Wellington is one of several areas where we have new locations coming up so, wherever you’re from and whatever your age, contact me to find out more.’

Columbus Coffee’s latest young franchisees are working the system to achieve their dreams

Find more info at franchise.co.nz - Search: Columbus Coffee

ENERGY KICK for new café franchisees

Sam Allison: ‘Columbus Coffee is a home-built genuine Kiwi brand with excellent systems in place’

Leo Rojas and Belen Sanhuza: ‘Columbus has never let me down’

Advertiser InfoColumbus CoffeePO Box 911 030, Victoria Street West, Auckland 1142www.columbuscoffee.co.nzContactPeter WebsterGeneral Manager, OperationsP 0-9-520 1044M 021 883 [email protected]

Columbus Coffee 37.indd 1 18/06/14 5:49 pm

Breakers Café & Bar is NZ’s own surfing-themed family restaurant

GET ON BOARD


Advertiser InfoBreakers RestaurantsPO Box 340, Napier 4140www.breakerscafebar.co.nzwww.breakerscatering.co.nzContactMark BurtP 0-6-834 0537M 021 799 [email protected]


⇒ When Mark and Penny Burt opened their first Breakers Café & Bar in 1997, they couldn’t have imagined how their surfing-themed

family restaurant would take off. After 10 years, they franchised their successful formula and now there are 7 franchises in the central and lower North Island.

‘Breakers provides real Kiwi-style family food,’ explains Mark. ‘It’s hugely popular – our VIP programme has over 50,000 members and we feature a special children’s menu and fun activities. We also offer an app and online ordering which have helped to grow our take-away business, maximising sales for each franchisee.

‘Now we are building on that loyalty with a variety of options to help new franchisees make the most of the fast-casual dining market, which is the fastest-growing segment of the hospitality industry right now.’

Breakers restaurants range from 30 to 300 seats, with the investment level starting from $100,000. As a family restaurant, alcoholic beverages account for a small percentage of sales so, following recent changes to licensing laws, an unlicensed option is available.

But wait – there’s more. Breakers2Go is a takeaway-only model which

features a smaller footprint and drive-thru. This is a fast-growing part of the business and can be financed from as little as $50,000. Meanwhile, the company is also targetting the out-catering market with its Breakers Catering model, which has been getting rave reviews from customers since 2013. This is also now available as a franchise from as little as $25,000.

Will you catch the wave?With 17 years’ experience, Breakers has developed a world-class operations system to help franchisees deliver a consistently fast, friendly, value-for-money experience to customers. The company was runner-up in the Food & Beverage section of the Westpac New Zealand Franchise Awards in 2011, and Hastings franchisee Simon Withnall won the Hastings City Business Award for Franchise of the Year in 2012.

‘What makes a successful Breakers is delivering good food within a casual and fun atmosphere,’ says Mark. ‘For that reason, franchisees are likely to have sales and hospitality knowledge. Although we provide a great brand, training, systems and ongoing support, it’s ultimately up to the franchisee to sell and deliver the experience.

‘That’s why applicants will be required to take part in a rigorous selection process and spend up to eight weeks going through training. We will help with site selection, fit-out and marketing, and ensure you have all the support you need at opening and on an ongoing basis to make a real success of your business.

‘Fast casual has been described as ‘the next wave’ of food franchising, so if you want to catch the wave, come and talk to Breakers. We’re happy to discuss opportunities anywhere in New Zealand – or overseas.’

Breakers 38.indd 1 18/06/14 10:31 am

39

Franchise Opportunity: Health & Beauty

⇒ As you might expect from a health and beauty business, Caci hardly looks its age. The skin treatment and appearance enhancement

company might be 20 years old and have 30 franchises around the country but, as far as Jackie Smith is concerned, it’s barely scratching the surface of its potential.

‘Caci has proven to be a profitable and robust franchise,’ says Jackie, who founded Caci with her husband David in 1994. ‘Despite the GFC, revenue has doubled over the past five years and there’s a lot more to come. We plan to target growth in both the North and South Islands with at least 10 new franchise locations over the next 12 months. That means a whole lot of opportunities for new franchisees around the country.’

In addition, the Caci franchise development team is currently investigating taking Caci offshore. ‘All the indicators suggest tremendous scope for Caci in places like Asia and the Middle East, which would be an additional boost to franchisees in New Zealand, too,’ Jackie points out.

For Women, By Women‘Our unique business model has multiple clearly-defined and success-proven points of difference. One that we are particularly proud of is our “For women, by women” business philosophy. This has contributed to remarkable growth by ensuring that we are very clear about who we are and what we want for our franchisees and their clients. “For women” means that we focus on consistently delivering value to the end user. “By Women” is what we are about.

‘Caci is equally focused on its core business of skin treatment and appearance enhancement where our customer service procedures create further points of difference,’ says Jackie. ‘In 2005, we introduced three ground-breaking treatment programmes, one for each of our main

services: FreedomTM (hair removal), AmeraseTM (appearance medicine such as Botox® and fillers) and ReformaskinTM (facial skin rejuvenation).’

As Jackie explains, each programme incorporates a range of franchisee and client benefits, which commence the moment a new client walks through the door. ‘Each Caci clinic has a dedicated treatment co-ordinator whose role is to sit down to talk with clients and draw out from them what they’d like to achieve. The treatment co-ordinator then pulls together the various threads of the appropriate programme to create a holistic solution that’s not only tailored to the client’s physical and emotional needs but also their financial situation. A feature of each programme is that it is accessible to almost anyone through an interest-free payment plan spread over 12 months.’

High Calibre TrainingThe high calibre of training for both franchisees and their staff is another key factor in Caci’s success. ‘Each clinic employs registered nurses and beauty therapists so franchisees require no previous qualifications or experience,’ Jackie explains. ‘Our three-step programme comprises self-directed pre-learning, classroom work at the Caci Academy in Auckland and in-clinic practice.

‘Now we’re expanding that further with online pre-learning programmes. We’ve always had a strong commitment to providing franchisees with sophisticated IT including our intranet FABNET, a hub of information to provide them with better service and manage their businesses better. Online training will take that to the next level.’

New Growth Strategy Caci’s 20th birthday marks a new stage for the brand. ‘For the past few years we’ve focused on helping our franchisees increase sales and profitability and now we have put in place the infrastructure to grow the number of clinics in New Zealand. This includes a franchise development manager whose job is to scout target areas for suitable premises and a project manager to support the all-important decoration and fit-out of new clinics.’

Jackie says that the perception that a successful Caci needs a sizeable population base is simply not true. ‘One of our most successful franchises is in Cambridge, a town of around 17,000, so we’d love to hear from potential franchisees in similar-sized towns in both the North and South Islands – places like Whakatane, Masterton, Levin, Rangiora, Ashburton and even Queenstown/Wanaka/Cromwell. Looking at the main centres, we see tremendous potential for more franchisees in Auckland, another two in Wellington, two more in Christchurch and two for Dunedin.’ The investment required is around $200,000 to $300,000.

While no beauty industry experience is necessary, Jackie says that new franchisees must have the passion to learn and succeed. ‘Previous experience owning or managing a business is another advantage and, above all, they must have empathy with clients and strong people skills.

‘Caci is the beauty industry’s clear market leader and we have a proven track record of helping our franchises succeed. It’s our 20th birthday year, so we’re inviting you to join the party. Call us and find out more.’

Caci wants to appoint 10 new franchisees around the country as the company celebrates its first 20 years

Find more info at franchise.co.nz - Search: Caci

Find more info at franchise.co.nz - Search: Caci

beauty biz looking BETTER THAN EVER

Advertiser InfoCaciPO Box 41 395, St Lukes, Auckland 1346www.caci.co.nzContactLisa TravisP 0-9-847 9220M 027 298 [email protected]

Jackie Smith: ‘We’re looking for people with the passion and people skills to open Caci in more locations all around New Zealand’

Caci’s unique benefits commence the moment a new client walks through the door

Caci 39.indd 1 18/06/14 5:50 pm


Xpresso Delight franchisee builds a solid semi-passive business

money-makingMACHINES


⇒ Just a few months after leaving a secure job in the police force, Bruce Lilley is delighted to report that he can see himself earning even more

in his own business. ‘I was a little nervous at first but the Xpresso Delight franchise allows me to set my own hours, spend more time with the family and certainly has better earning potential.’

Bruce’s passion for rugby took him abroad for a number of years in a semi-professional capacity. When he returned from his extended OE, he joined the police. ‘I spent 12 years there but I wasn’t really enjoying it by the end. When I was on shift, I hated having to phone home to wish my little girls good night rather than being there, so my wife Megan and I started to cast around for something we could do together. She is a teacher but, just as we found Xpresso Delight, she got an excellent job with an education trust, so I’ve been looking after most of our new business on my own. It’s such a simple and effective concept, though, that’s not a problem.

‘Xpresso Delight supplies top-of-the range coffee machines to companies for their staff and customer use,’ he says. ‘As a franchisee, I supply everything from machines to beans to servicing – I sell the service, install the machines, supply the coffee and ensure there are no hiccups. The machines are very reliable and servicing is a piece of cake. Each machine takes about 20 minutes to service each week and it means I stay in touch with my clients. If something really went wrong, I have a spare machine at home which I can install as part of our “repair or replace” guarantee.

‘Customers are charged by the cup rather than a weekly rental, which they really appreciate. They pay no more than $1.30 for a first class coffee, which would cost them three times that from a café. It’s easy for me, too – the machines are fully automatic and count the coffees they deliver, so all I have to do is invoice my clients and keep them happy.’

Connections CountBruce Lilley is one of 17 Xpresso Delight franchisees in New Zealand who have found the secret to making money after just a short time in business. ‘I started in my local area, Taranaki, in February 2014 and my social, business and rugby connections were a big asset in finding customers for my first seven machines and I’ve since added three more. I’ve found companies are

very open to the idea: when I find a promising location I offer a free machine and coffee for a week to let them see how they get on. It hasn’t failed yet!’

With New Plymouth booming with oil- and gas-related businesses, Bruce believes he has barely scratched the surface so far. ‘The potential is huge,’ he says. ‘The machines themselves are robust and good for at least 100,000

coffees. My goal is to have several machines turning out over 250 per week which will earn me a good living from a few hours work. Best of all, I get to spend much more time with my two little girls and take them to school!’

Xpresso Delight franchises are available in many parts of the country, says Allan Parker, the NZ master agent. ‘The investment required is $64,950 + gst, which includes full training, seven new machines, and a guaranteed minimum 40% return on investment. You can then add more machines to build your income to whatever level you desire.

‘If you are motivated and out-going, and you like the idea of owning machines that do most of the work while you enjoy life, get in touch with me today.’

Advertiser InfoXpresso DelightPO Box 23 691, Hunters Corner, Aucklandwww.xpressodelight.co.nzContactAllan ParkerP 0-9-278 1589M 021 875 [email protected]

Bruce finds Xpresso Delight gives him much more time with his family

Bruce & Megan Lilley

*based on the average Xpresso Delight franchisee earnings

Passive Income with Guaranteed RETURNS

For information contact Allan Parker 021 875 431

www.xpressodelight.co.nz

Work ONLY 1 day a week in thebooming coffee market and earnbetter than the national average wage*

If you ever wanted to own your own business, but didn't want to work the usual 60 - 70 hours per week required... Well now you don't have to. Introducing Xpresso Delight a one day a week business that returns a normal weeks worth of five days labouring, with a guaranteed minimum 40% revenue return on investment.

This is a limited franchise opportunity with:• Greater than 65% gross profit margins.• 183 Franchisees in 10 years and still growing fast.• Capital investment from $64,950 + GST.

Xpresso Delight were winners of the 2008 Westpac Franchise NZ Awards in the Food and Beverage section:1. Franchisee of the year Xpresso Delight Auckland2. Franchise System of the year Xpresso Delight NZ Ltd

Join Australia’s 2nd Fastest Growing Franchise(BRW Magazine-08-09-10-11-12)

Magazine.pdf 1 1/03/14 8:26 AM

Xpresso Delight 40.indd 1 18/06/14 10:31 am

41

⇒ If you’re not yet ready to give up the security of paid employment, or you’re looking for a way of making

some extra money, the idea of owning a business you can operate part-time might appeal. There are a number of different franchises that fall into this category. What you choose will depend on what time you’re prepared to put in, what money you have to invest and what your long-term ambitions are.

Why choose a part-time franchise?There are many reasons why people might look for a part-time business to start with. These include:

Second income As an employee, unless you are in a job that pays commission then your ability to grow your primary income is limited – effectively, you need to earn promotion or change to a better-paying job which may mean gaining more qualifications or re-training). But if you’re looking to improve your financial situation and you are prepared to invest in yourself, buying a franchise can provide a far higher income than taking a second job. With job security no longer a certainty for anyone, diversifying your income also leaves you less exposed should you lose your job.

Flexible timing While a full-time business might be too much for someone with family or other commitments, if you choose carefully then a part-time business can be worked around school hours.

Easing back into the workforce It’s not always easy to find a job with real prospects that offers part-time hours and flexibility, but the right franchise can not only give you that – it can set you on the path to full-time business ownership.

Easing out of the workforce A part-time franchise can be just the thing if you’re heading towards retirement but not ready to put your feet up, or you want to keep the brain active and the bank account healthy.

Testing out self-employment If you’re not immediately confident of your ability to run your own business, a part-time franchise enables you to dip your toe in the water. You’ll still get a business system to follow, training and support, but you’ll have the security of your regular employment, too.

Low investment costs Most part-time franchises require less money to start up than full-time ones, or will allow you to start small and increase your investment later. Having a regular source of income apart from the franchise may make it easier to find funding.

What types of franchises are available?If you look for opportunities to earn part-time income on the internet you’ll find all sorts of different possibilities, from proof-reading at home to nude modelling. Many of these exist as suggestions or ideas only, whereas a properly-developed franchise should have a brand, a customer base, systems and marketing tools to help you get established in a viable business.

The good news is that part-time franchises can be easy to fund, partly because they tend to involve smaller investment levels but also because the new franchisee has another source of income while they are building their business. ‘On the other hand, if you’re looking at a larger business that we know requires a lot of attention from the franchisees, it might be more difficult – we’d wonder who is going to be doing the work,’ suggests Daniel Cloete, Westpac’s National Franchise Manager. ‘Some franchises are better suited to being operated part-time than others.’

Many home services franchises can be run part-time, including home cleaning and lawnmowing. Some food and beverage franchises, such as coffee carts or food stalls, can operate part-time during the week with

additional days at weekends – you can even employ staff to make the most of these opportunities. Vending and amusement machine franchises can often be run part-time or full-time, depending on how much you are prepared to invest in equipment. These are a good example of the type of business that can be grown as you become more comfortable with the routine.

There are internet-based franchises that operate in areas as diverse as property and the TAB, opportunities to market phone and internet services and, if you have the capital, rental businesses and financial franchises that specialise in direct loans. Perhaps the best-known part-time franchises, though, are the commercial cleaning businesses.

What can you expect from a part-time business?Establishing a part-time business is not an easy task – in fact, you’ll probably put in more intense effort part-time than you would in a regular full-time job, because it’s your business and you are the one who has to make things happen. ‘In any business, you have to work hard to be successful,’ says Nick Stevens of Link Business Brokers. ‘That’s the same whether your business is full-time or part-time. With a commercial cleaning franchise, for example, you might need to put in four or five hours every evening, and that’s on top of your day-time job. Working extra hours like that cuts into the time you can spend with family and friends (see page 72).

‘We get people come to us who are looking for a franchise that they can invest in and run under management, but to be honest those are few and far between. A number of franchises do have such good systems that they can be run by managers, but the investor will rarely get the best out of the business that way and most franchisors are not enthusiastic about the idea.’

Nick thinks it’s ‘a bit extreme’ to expect to be able to earn a full-time income from a part-time business, but if you can find a way of leveraging the time you invest then it’s certainly possible to earn well. For example, while some commercial cleaning franchisees start off by working alone or with their spouse, they can employ others as they take on more customers. That increases their earning power without increasing their hours, although it does add the complexities of employing staff. According to Paul Brown, of commercial cleaning franchise Paramount Services, ‘Some of our franchisees tell me they are earning double the income for half the number of hours compared to their day jobs.’ A vending business, on the other hand, leverages a franchisee’s time through the capital they invest in the machines – they might spend a few hours a day on servicing and restocking, but the machines themselves are working up to 24 hours a day.

Paul believes that part-time businesses can offer an excellent entry into franchising. ‘You can go into business without losing the security of a regular salary and keep expanding to a level that meets your needs. You don’t need to burn your bridges in your regular career, you can earn well and you get all the tax relief components of running a home-based business, too.

‘If you work hard and your business takes off, then there may come a time when you want to choose between your job and your business – you can only work all hours for so long, and we encourage our franchisees to recognise that,’ Paul says. ‘It depends on what you want. A part-time franchise can be a great way to find out just what you’re capable of achieving.’

Can you turn spare time into spare cash?

Buying A Franchise: Making The Right Choice

Find more info at franchise.co.nz

PART-TIMEfranchises

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EDIT Part Time 41.indd 1 18/06/14 5:49 pm

Are you ready to make a difference?

For franchise opportunities contact John Gourley, Chief Bottlewasher, 027 5510 963

2146_Bugger_Cafe_FNZ.indd 1 11/06/14 10:16 am

43


⇒ At Pipiroa, on the busy road to the Coromandel, an old, bright red tractor catches the eye. It appears to have crashed into a café sign,

which is now leaning at a precarious angle. The name of the café says it all: ‘Bugger.’ Somehow, you can’t help but grin – and that’s exactly what Bugger Café is all about.

‘We want people to laugh a little, or laugh a lot,’ says Glenda Gourley who, with husband John, is the creator of Bugger Café. ‘Life is too serious sometimes, so we like to celebrate those funny moments when things go wrong and you can laugh at yourself. Lots of people have their photo taken on the tractor and when you get inside, the décor continues the theme: we have quotes on the walls, photos, screens showing epic fails, and our customers even bring in mementoes of their own ‘bugger’ moments, such as bent badminton rackets. We even have our own range of merchandise, such as umbrellas with the message ‘Bugger – it’s raining!’ It all creates a light-hearted atmosphere in which to enjoy a variety of truly excellent food.’

You see, there’s more to Bugger Café than an attention-grabbing name – it’s actually a very carefully-planned franchise concept designed by some very experienced people. Glenda Gourley is an award-winning food writer and TV presenter, while husband John has a long background in business, including managing big-name franchise brands such as Budget Travel. ‘Bugger Café brings together both our passions – good food and franchising,’ Glenda says.

Good Food And FranchisingThe core belief at Bugger Café is that food should be fresh, succulent, seasonal and, wherever possible, local. On-site chefs produce everything

from traditional Bugger Breakfasts and awesomely succulent Bugger Burgers to a hot flounder sandwich made from the freshest fish. Hot batches of fresh scones are brought out from the kitchen throughout the morning and at the right time of year fresh berries are used in the smoothies and shortcakes. There are also fresh salads, lentil burgers and gluten-free options to cater for all tastes and diets.

The Figures Tell The StoryPipiroa might seem a strange place to pilot a new café franchise but there is method in the madness. ‘We have an average of over 10,000 cars a day going past our door,’ explains John. ‘We grab the attention of new people and we’re a landmark for regular travellers. They can park easily and are assured of a warm welcome and great food, so when people have visited us once, they keep coming back. We recently surveyed 100 guests and 98 said that their visit had made them laugh or feel happy. Of the returning guests, every single one had told people about their previous visit to Bugger Café. Of the new guests, 91 percent say they’ll be back (the remaining 9 percent were from overseas, or at least the South Island).’

The result is a business concept that is doing very well indeed. ‘Hospitality magazine reported in October 2013 that the average café in Auckland is grossing $457,000 per year – just under $40,000 per month,’ says John. ‘Bugger Café is doing a lot more than that from a standing start in December 2013 – and we don’t have the same overheads, either.’

Looking For The Right People‘Now we are looking for franchisees to take the Bugger Café brand to similar high-traffic roadside locations in other parts of New Zealand,’ says John. ‘Right from the start, we documented and developed systems for every part of the Bugger franchise from signage to recipes, equipment to staff training, pricing to programs. Our thorough training covers every element involved in running a Bugger Café, and then there’s ongoing support in marketing, business management and vital areas such as product margin/cost control. By providing simple-to-understand ‘rule of thumb’ guides we break the whole process down. It means new franchisees don’t require previous café experience – just an interest in good food and cofffee, and the desire to build a successful business.’

The cost of setting up a Bugger Café is around $250,000-$300,000 depending on location, although John suggests franchisees will only need around $120,000 of their own money including working capital.

Franchisees will also need to be great communicators with, as John puts it, ‘a disposition towards laughter. We want people to leave Bugger Café feeling a little, or a lot, happier than when they came in, having enjoyed great food and coffee in a relaxing, uplifting place. Bugger Café has a great atmosphere – you see families laughing together at the photos or talking about moments on the screen, and it’s the role of the franchisee and staff to make that happen.

‘Owning a small business requires lots of hard work and Bugger Café is no different, but you’ll have excellent systems to follow, lots of support and, above all, lots of fun. If that sounds like your sort of thing, then bugger – give me a call!’

Bugger Café is a new franchise that wants people to enjoy a memorable retail experience

Find more info at franchise.co.nz - Search: Bugger Café

Find more info at franchise.co.nz - Search: Bugger Café

café helps customersLAUGH A LITTLE

Bugger Cafe is the brainchild of food writer Glenda Gourley and her husband, franchise specialist John (above)

Passers-by stopping to have their photo

taken by the old crashed tractor are

tempted inside for great food

Advertiser InfoBugger Café550b Crawford Road, Te Puna, Tauranga 3171www.buggercafe.co.nzContactJohn GourleyChief BottlewasherM 0275 510 [email protected]

Advertiser Info

FANZ Member: No

Photos

2302_BuggerCafe_Glenda_John 2302_BuggerCafe_interior 2302_BuggerCafe_interior_customers 2302_BuggerCafe_tractor_team 2302_BuggerCafe_waitress

Bugger Cafe 43.indd 1 19/06/14 1:47 pm

11 sites sold15 sites remaining

- Westfield Glenfield- Shore City, Takapuna- Pakuranga Plaza- Centre City, New Plymouth- Westfield Queensgate- Richmond Mall, Nelson- Westfield Riccarton- The Palms, Christchurch

Enquire now about the following opportunities:

• One of NZ’s fastest growing franchises

• Zero Competition

• Huge Social Media Presence

Contact Garrick Smart

027 522 5259

[email protected]

FNZ 1.0 Ad Tester.indd 1 18/06/14 11:11 am

New Zealand Letting Agents offers recurring income from low investment

UNCAPPED POTENTIAL for letting business

Franchise Opportunity: Business & Commercial

45

⇒ Being able to drop her kids at school and pick them up every day, and not missing any school events or rugby games while earning

ongoing revenue, creates a feeling that Karen Atkinson can sum up in one word: ‘Freedom!’

Karen is a franchisee with New Zealand Letting Agents (NZLA), which provides property management and letting services for landlords. With a unique flat fee model, the company is attracting considerable business from property owners keen to make the most of their investment. Now NZLA is looking for more franchisees to join the company nationwide.

‘Karen is the ultimate success story in work-life balance,’ says Vanessa Neale, NZLA’s marketing manager. ‘Despite having no previous property management experience, after just three years as a franchisee she has a steady monthly income from ongoing management fees while enjoying the flexibility to be there for her family.’

Low Fee, Low OverheadsKaren was looking for a business venture with distinctive points of difference when she first discovered New Zealand Letting Agents. ‘Being a landlord myself, I immediately understood the benefits of a service offering a choice of three levels of management and fixed fees. With the NZLA licence costing just $12,500 +gst with low overheads, the business was affordable and enabled me to enter an industry I had wanted to be involved in for many years.

‘Following training, I was able to get up and running quickly and found that I was able to build my property management business steadily. The support of the marketing team and their ready-made campaigns assisted with brand development in my local area at first, and now I’ve built up a reputation most of my business comes from referrals.

‘In the initial stages, I had Skype meetings with the NZLA business mentors weekly, which was essential to help me learn everything I could about the industry and build my confidence,’ Karen recalls. ‘In fact, I still regularly use the 0800 support number and the support and mentoring are critical in helping me set and achieve my business goals.

‘Despite my husband’s initial scepticism that the NZLA opportunity was “too good to be true,” I am now seeing the direct result of my efforts,’ says Karen. ‘Being paid monthly management fees by landlords provides me with steady income and financial security and I don’t have to resell the same product to the same customers every few weeks. This ongoing revenue is the first step towards my goal of escaping the rat race. And, on top of the regular management fees, I also receive a fee on each property let out. This is an added bonus that has allowed me to upgrade my car and take my family on holiday to the Gold Coast.’

And Karen is looking for even more. ‘I have committed to double my income by the end of this year and, with the assistance of the NZLA business mentoring team, am currently on track to achieve this,’ she says happily.

Franchisees Wanted NationwideVanessa Neale says New Zealand Letting Agents already has three franchisees established and is now looking for more throughout both North and South Islands. ‘Our programme is designed to help you hit the ground running in your region and provide you with income from the word go. With New Zealand Letting Agents you are your own boss: we’ll provide

you with training, systems and mentoring but you choose your own working hours and your financial results depend on your own efforts.

‘Your earning potential is uncapped: you can build up a sizeable business, enjoy the recurring income and, as you own your own client base, you’ll be constantly building a valuable asset to sell when the time comes.

‘Karen’s already enjoying the financial and lifestyle advantages the franchise offers – is it your turn next? If you have sales or business experience, good time management and admin skills, and have empathy for landlords and tenants, we want to hear from you.’

Find more info at franchise.co.nz - Search: New Zealand Letting Agents

Advertiser InfoNew Zealand Letting AgentsPO Box 36749, Merivale, Christchurch 8146www.nzletting.co.nzContactVirginia BreitmeyerP 0800 103 [email protected]

Karen Atkinson: ‘Freedom!’

Flexible working hours

Building ongoing monthly revenue

Building a long-term business and securing your future with expansive earning capacity

Managing your own business with the support of an established company

Unique points of difference with other companies in the same industry

Competitive edge with service and pricing

Having a mobile business with a home base

Secure Your Franchise Region Now!

Contact Virginia now on 0800 103 203 or email

[email protected] to receive your information pack.

NZ Letting Agents 45.indd 1 18/06/14 10:32 am

If you are excited aboutbecoming part of our

growing success, call today on 09 377 7615 or visit crustpizza.co.nz

What do you do for a crust?

What do you do for a crust?

At Crust, we believe life should be delicious. Crust Gourmet Pizza offers restaurant quality gourmet pizzas delivered fresh to your door, no grease, no guilt – just 100%

tasty pleasure. Crust is known for serving high quality, healthier pizzas made to order with the freshest ingredients. With almost 200 stores in Australia, Crust is

now poised to launch into New Zealand. Our proven franchise system is supported by a culture of professionalism, entrepreneurship, teamwork and partnership.

We’re looking for new franchisees who have:• A love of gourmet food and a desire to produce the best

• A commitment to excellence in customer service• An entrepreneurial spirit and strong desire to succeed

Join New Zealand’s hottest new gourmet food franchise

Double franchisees find The Coffee Guy’s success makes new home possible

ONWARDS & UPWARDS


Advertiser InfoThe Coffee Guy10F Morningside Drive, Morningside, Auckland 1025www.thecoffeeguy.co.nzContactDavid BernardP 0-9-973 4821M 021 331 [email protected]

47Find more info at franchise.co.nz - Search: The Coffee Guy

⇒ Back in 2012, Andrea Gyde was featured in these pages as a new, successful-and-loving-it franchisee with The Coffee Guy. ‘I still am,’

she laughs. ‘In fact, it’s been so successful that we’ve been obliged to make some changes as a family.’

Andrea had felt trapped as an ‘office girl’ for nine years before she and partner Ian Herring realised the potential that The Coffee Guy franchise offered. Andrea jumped in first, buying an existing business in the Auckland suburb of Takapuna, and Ian was soon so impressed with the money she was making he promptly bought a franchise too. ‘Ian was lucky enough to get an area much closer to home than I did, and we realised that the extra travelling was cutting into my profits and time. I loved my business, which is fantastic, so we decided on a simple solution – up sticks and move to Albany. Now Ian has a two minute drive in the morning and I have ten... I can live with that, and it’s made things better than ever for both of us.’

The franchise might have been the reason for their move, but it’s also what made it possible. ‘Without The Coffee Guy, we could never have made such a big financial move into our new home,’ Andrea smiles. ‘We are never short of opportunities: on top of our regular runs to offices and workplaces, the company offers the chance to attend so many big weekend events it is sometimes hard to choose. Those are the cream on the top, really – because The Coffee Guy only charges us a flat fee rather

than a percentage, the more we sell the more we earn.’

Andrea believes that for success you must strive to make a really good coffee every time. ‘We are always looking to improve,’ she says, ‘and we’ve had regular coffee training in the franchise to help us stay on top of our game.’ Auckland Council obviously thinks Andrea makes a good coffee too. ‘They’ve recently asked me to take a pitch at the Bayswater Marina, where up to 500 ferry passengers cross to the CBD each morning. I think it’ll be exciting!’

‘Andrea and Ian’s experience shows that The Coffee Guy model can really deliver results for franchisees, whether they have hospitality experience or not,’ says David Bernard, the company’s franchise sales manager. ‘And it also has the bonus of being run by Retail Food Group (RFG) - one of Australasia’s most experienced franchisors. Our team of local experts helps franchisees every step of the way, so if you want an affordable business with first-class support in a growing market, give me a call.’

Andrea Gyde: ‘Things are better than ever’

The Coffee Guy 47.indd 1 18/06/14 5:52 pm

49


⇒ In the few short months since Megan Tomalin opened the doors of her Small Business Accounting (SBA) franchise in March 2014, she

has acquired a healthy list of clients from far and wide. ‘The SBA brand is obviously well-known and it’s acted like a magnet in Tauranga and to out-of-towners, too. I’ve had enquiries from Papamoa and beyond,’ she smiles.

SBA is New Zealand’s own highly-successful accounting service aimed at the small business owners who make up the majority of the economy. There are now 44 outlets forming a network of expertise in accounting and taxation that covers the country, and a recently refreshed brand and new website will see them become better-known than ever.

‘I’d been aware of SBA for many years,’ says Megan, who has spent most of her working life in accounting in the corporate world. ‘I often wondered if it might be the business for me one day but, being on the corporate ladder I didn’t rush out to make a major career move. When redundancy came along, though, I decided there were two things I really wanted – my own business, and the chance to move closer to my parents in Tauranga.’

Surprisingly, SBA was not represented in Tauranga, which made Megan’s choice an easy one. ‘Another major attraction for me was that SBA had such a wide range of available expertise,’ says Megan. ‘Accounting can be a little lonely, it can be complex and one person can’t expect to know it all. Within the SBA network, though, whatever the issue there’s bound to be someone who will have the answer and it’s so easy to access that knowledge. It gives me a great sense of security and gives the brand a lot of strength.’

SBA was founded 15 years ago and specialises in all the things small business owners need to know to be efficient and profitable. They specialise in GST, annual accounts and payroll, and offer any number of tailor-made options to allow clients to concentrate on building their

business rather than worrying about their next tax bill. As one happy client explained, ‘Using SBA removed a lot of stress from running our business while saving us a lot of money.’

New look, new customersMegan’s new Tauranga outlet coincided with the launch of SBA’s new look. ‘I went through the very thorough SBA training with another new franchisee who has just opened in Dannemora, and we were the first to have the new branding applied to our premises,’ she explains. ‘It’s really important because the SBA name generates a lot of walk-in business. Most SBA offices are in retail centres next to banks and fast food businesses, although mine is a little different – a first-floor corner location on one of the main roads in the city with around 28,000 vehicles a day passing by.

‘I really feel our new branding will raise our market presence and profile even further – it indicates we are refreshing and evolving and not stuck in some staid old rut. Our advertising has changed too and the SBA website has had a major makeover. What I really like is that when you click on the website it clearly shows that SBA is a friendly, approachable nationwide brand, not just a single accounting practice. In Tauranga, where there are plenty of ordinary accountants, that’s a big plus.’

Today, most NZ towns boast an SBA presence but, as franchisor Adam Parore says, ‘We still have plenty of opportunities throughout the country. The rebrand, along with our web and national advertising, is bringing in new enquiries all the time. It reflects our growing reputation as people realise we really are the small business specialists and that you don’t need to pay huge fees to get accurate, up-to-date financial information about how you are doing.’

New opportunities with proven formulaMegan says that after all those years in the corporate world, she’s loving her new role. ‘I’m probably not the typical accountant anyway,’ she laughs. ‘I actually like people, I enjoy the interaction with my clients and I want them to succeed just as much as they do. I’ve joined the local Chamber of Commerce and been in touch with lots of business owners. The response has been very encouraging and my business is growing nicely. SBA has arrived in Tauranga and the future is looking good!’

And for those considering getting into a business of their own, like Megan, Adam has some encouraging words.

‘The SBA franchise is a proven formula by now. You don’t need to be a Chartered Accountant to be a franchisee – as long as you have some financial experience, or have run a small business yourself, we can supply all the systems, support and training you need to offer a thoroughly professional service to your clients. The required investment is $38,000 +gst, with an additional $15,000 for shop fit-out and other capital investment. New opportunities are opening up all the time, so contact me now.’

SBA’s new look appeals to small business customers and franchisees

Find more info at franchise.co.nz - Search: Small Business Accounting

Find more info at franchise.co.nz - Search: Small Business Accounting

accountants with the

WOW FACTOR

SBA’s new image stands out in its highly visible Tauranga location

Megan Tomalin: ‘I enjoy the interaction with my clients and I want them to succeed as much as they do’

Advertiser InfoSmall Business AccountingPO Box 47 818, Ponsonby, Aucklandwww.sba.co.nzContactAdam ParoreP 0-9-378 0934F 0-9-523 [email protected]

sba 49.indd 1 18/06/14 10:32 am


what’s the BEST FRANCHISE for you?


⇒ One of the questions that we are regularly asked is: ‘What’s the best franchise, then?’ Unfortunately, it’s not a question to which

there is a simple answer. You see, there are hundreds of different kinds of franchises available today, some of them very good indeed, but no single one is the best. How do you compare a café franchise with a building business, or a courier franchise with a rental operation? You can’t - but you can work out which one will best suit you.

There are lots of happy franchisees in different businesses, but there are some miserable franchisees around, too – even in good systems. They are miserable because they made the wrong choice for their own personality, their circumstances or their time of life. In this article, we’ll help you work out which is the best type of franchise for you and then show you how to select from the choices available.

There are ten key stages laid out in our ‘road map’. Some of them you may need to do more than once; many will overlap or take place at the same time. Follow the map and look up the other references it features, and you’ll end up in the right place for you.

1 Assess your own position 4 Question the franchisor

6 Research the industry 7 Talk to franchisees

10 Check what you’re paying for

8 Take good financial advice



5 Evaluate the franchise

The first thing you need to do is decide what sort of business you are looking for. You need to work out what would best suit you and what you would want from it. Consider:

What skills do you have – not just work skills but hobby and social skills? Are they transferable to a new career? Are you good with your hands? Good with people? Good with numbers? You want to look for a business where your skills will become real strengths. However, that doesn’t mean you have to have experience in the same industry – some 80% of franchises say ‘no experience required’ because they provide full training. It’s more important that you have the right aptitude and the right attitude.

Are you prepared for what self-employment means? Running your own business involves working harder than you have ever worked in your life, especially during the start-up phase. Are you willing to work long hours and weekends? Give up sporting commitments? Reduce your social life? In addition to actually doing the work itself, you’ll also need to handle admin, paperwork, maintenance, compliance and all sorts of other tasks. Does your family really understand this and have you got their total support? Without it, you’ll be putting yourself under constant stress and both the family and the business will suffer.

Do you prefer working by yourself or leading a team? Are you a ‘hands-on’ person or a ‘hands-off’ person? Are you a night owl or an early bird? If you’re an early riser, a late night pizza business isn’t for you. If you like a lie-in, you won’t enjoy being a baker.

Will you feel comfortable without a regular source of income? That salary won’t be automatically appearing in your bank account any more. Is it OK to put your house or savings on the line? Do you think positive without being over-optimistic? Do you respond to goals and deadlines?

With hundreds of franchise opportunities to choose from, how do you choose one that’s going to perform for you? Here’s our road map to starting up in business

Why Pay more to print?

Cartridge World stores are independently owned and operated

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For further information please contact:

Master FranchiseeGeoff SmithTel: 03 446 8600Mob: 0274 339 829Email: [email protected]

• ThelargestFranchiseOperationRefilling &RemanufacturingInkjetandLaserCartridges intheworld

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EDIT How to Choose 50.indd 1 18/06/14 5:52 pm









The cost of buying into a franchise ranges from under $5000 to over $1 million. What matters is not how much you have to spend, but how much you – and your new business – can afford.

Most people require some sort of finance. Even today, banks will often lend up to 50% of the cost of any new franchise providing it stacks up as a good proposition, but they will require some sort of security. This is usually property. When calculating what you can afford to borrow, remember that it is the value of the equity in the house, and not the value of the house itself, against which the bank will lend. The bank will restrict borrowings to up to 80% of the registered valuation, so if you need to borrow, say, $100,000, you will need to have a registered valuation of at least $125,000 on your property with no mortgage. If you already have a mortgage of $50,000, you will need a valuation of at least $175,000 – and so on. You may also need to check on what your house is worth at today’s prices before you start looking. It’s better to be prepared.

Don’t borrow more than your business can repay – lack of capital kills a lot of businesses. Many franchises will insist on your having, say, 50% of the start-up costs in cash. Believe them – if they say you can’t afford their franchise, you can’t. They don’t want you to fail any more than you do.

Decide what your own goals are. If you operate them properly, most franchises should provide a fair wage for the hours you put in, a return on investment and a tax-free capital gain when you sell them. What do you realistically want to achieve in each of these areas? Can your chosen franchise deliver it?

Your business will not make money from day one – it may take several months or even longer to reach break-even. How long can you support yourself before you need to earn an income from it?








Find out how franchising really works – particularly the unique relationship that exists between franchisees and franchisors. You will be appointed as a franchisee because you have the potential to succeed in a particular system, you’ll be given a proven product or service and then trained and supported as you grow – but you will succeed or fail on your own merits.

At the same time, you won’t have total control. You have to work with the restrictions the franchisor lays down: what you can sell, how you sell, when you sell it, ingredients you use, equipment you buy and so on. You will have to contribute to marketing campaigns and share information with others. If you can’t accept this, don’t buy a franchise.

In addition to this magazine, there are a lot of valuable articles on-line at www.franchise.co.nz. Most of the banks with specialist franchise departments have material available too.








Among the 250-plus franchise opportunities detailed in this magazine (see page 78), there is likely to be a franchise that interests you. That’s good news – you’re going to be working hard so it’s important to enjoy what you do. Expect to be in the business for at least three-to-five years. Exiting earlier is possible, but not usually profitable.

Research your chosen industry well. Read the trade magazines, talk to people in the business and find out the trends. How will new technology or the internet affect it? How big is the industry in New Zealand? Which franchises operate within it? Talk to them all. You’ll learn more that way and it’s important to find a company where you ‘fit’ and share the vision.

STARTHERE

1 Assess yourown position

4 Question the franchisor5 Evaluate the

franchise6 Research the

industry

7 Talk to franchisees

Congratulations! All that research will give you every

chance of success. Now commit to buying your chosen franchise

and give it your all

10 Check whatyou’re

paying for

So a franchise isn’t for you. That’s OK – better to find out

now than when it’s too late

8 Take good financial

advice

DECIDEYES

YES

YES

NO

NO

NO

Look for another

franchise?

Same industry?



Read 250 Questions to Ask at franchise.co.nz

Subscribe to our free email newsletter

at franchise.co.nz�

See Funding Your Franchise Business at franchise.co.nz

Find 50 Questions to Ask a Franchisee

at franchise.co.nz

See Cutting Through the Jargonon page 29



3. If the franchise is new (or new to New Zealand), was a pilot franchise run here and what were the results?

4. How many franchises have been opened? Have any closed or changed hands? If so, why?

5. How successful are existing franchisees? 6. Does the franchisor provide the levels of training and support you will

need? How?








The surest method of obtaining information about the performance of the franchise is to talk to franchisees who are already operating the business. You will get a realistic assessment from a franchisee of the return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee. There’s a list of suggested questions to ask franchisees at www.franchise.co.nz/article/935.

You should also make sure that you choose the franchisees to talk to. Don’t just accept a list of ‘approved’ franchisees from the franchisor – they are hardly going to point you in the direction of people who have had bad experiences. Get a full list of franchisees and choose from that. It’s fair to tell the franchisor who you want to talk to, as they may need to let your chosen franchisees know in advance that you will be calling and that you are a genuine prospective colleague, not a competitor fishing for information.








Franchisors are often reluctant to make financial projections lest they be viewed as ‘guarantees’. However, they should be able to provide you with figures based either upon the performance of an existing franchise or company-owned outlet, or with figures based upon an average of stores.

A few franchise systems do actually offer work or income guarantees that may be attractive to the newcomer. It is important to check what any guarantee actually includes, under what circumstances it is paid out and for how long it applies.

Whether you are provided with projections or guarantees, get an accountant with experience of franchising to assess all figures. I stress that they should have franchising knowledge, as it is a specialist area and an inexperienced advisor may either miss or misunderstand some element. Experienced advisors will know what to look for.

Encourage your accountant to contact the franchisor direct with any queries, and to work together to prepare a budget and cash-flow analysis for the initial trading period. You will find these invaluable when applying to a bank for funds, as the bank will want to know not only that you have the security


If you don’t like the people, don’t buy the franchise.

If a franchise is targeting a niche part of the industry, is the niche big enough to sustain your business? Overseas franchises sometimes find that, because our population is so small, niche products are not viable.








When you first contact the franchisor to find out more about their opportunity, they will probably ask you some basic questions over the phone or ask you to complete an initial form. Meetings and interviews are very time-consuming, so it is a good idea for both of you to see if you meet the basic criteria for a franchisee.

You should then receive some information and be invited to call them to arrange a meeting if you are interested. Read this information thoroughly, and note down the first impressions and any initial questions you have when you first read it. Smaller franchises, in particular, may not have glossy brochures to send you, but the information should at least be informative about the company’s history, the market for its products or service, the franchisee’s role, and the costs involved. Make sure you have digested all this before the first meeting.

You will probably have two or three interviews with the franchisor. Remember that these interviews are for the benefit of both parties. While the franchisor will want to assess your suitability as a franchisee, your purpose is to obtain the information you require to make a decision. Don’t be afraid to ask questions (see below).

As discussions progress, the information required by both parties will become more detailed. All good franchisors will provide a disclosure document that contains detailed information about the franchise and your own prospective business within it. You will probably be asked to sign a confidentiality agreement before receiving this, as it will contain information that the franchise would not want to publish to competitors. Such a document is a requirement if you are dealing with a member of the Franchise Association; non-members may also provide such a document, but it may not contain all the information required under the Association’s Code of Practice.

In addition to confirming the information contained within the disclosure document, carry out your own research into the franchise, the people involved, its history, the market it serves and the franchisee’s role. Read up everything you can in trade journals as well as in newspapers and the internet. The latter can be very useful but it pays to check the quality and the date of information posted on the internet as much is out of date or not relevant to New Zealand. If you come up with any queries, raise them direct with the franchisor.








The greatest single source of information on any franchise system is going to be the franchisors themselves, so don’t hesitate to ask questions. Prepare for every meeting by making a list of the questions you want to ask, and write down the answers. Be prepared to say if you don’t understand anything - the better informed you are, the more likely it is you will make the right decision.

You will have many questions about the specific industry, product or service which the franchisor will no doubt answer. However, you should also think hard about the franchise itself.

To help you in this, Franchise New Zealand has a list of 250 Questions You Should Ask on our website at www.franchise.co.nz. The six most important areas to be covered may be summarised as:

1. How long was the business running before it began to franchise, and how successful was it?

2. How strong is the franchisor’s financial position?

• Don’t buy the first franchise that appeals. Shop around and do comparisons.

• Be prepared to invest one hour of time in research for every $1000 that you are required to invest.

• Check out your chosen franchise fully.

• Take your time and make sure you are happy with the answers to all your questions.

• Be 100% certain before signing. It’s normal to be nervous but be sure this is what you really want to do.

• Take all the advice you can but accept that this is your decision. It’s just the first of many for which you will be totally responsible in running your own business.

Six golden rules to remember while you’re following the road map.

⇒QuickTips



but also that you will be able to repay the interest on borrowing.

The franchisor will usually be able to offer guidelines on an appropriate balance of financing between borrowing, overdraft and leasing for this particular business. Do listen to this advice; many franchisees start off under-capitalised, and that can lead to problems no franchisor can resolve for them.

Some franchise systems have established links with particular banks who consequently know the business well. This may help your application, although any bank will still want to be reassured of your ability to repay any loan.








It is important to understand the nature of the franchise agreement, as this is the document on which your relationship with the franchisor is founded. Most franchise agreements are lengthy documents (40-60 pages), and are couched in legal language. However, this should not deter you from reading through it paragraph by paragraph and making notes of questions that arise (don’t try doing this all in one go, and definitely don’t try doing it in bed unless you are an insomniac!).

You must then get a lawyer to check over the franchise agreement (see page 29). Issues may include: exclusivity; territory; term of the agreement and options on expiry; and performance criteria. If you don’t understand what you are getting into – what your obligations are and what the franchisor’s obligations are – then you could be in for some nasty surprises further down the track.

Use a lawyer with franchise experience - again, he or she will know what to look for and will be quicker. Lawyers inexperienced in franchising often waste their time - and your money - querying quite standard conditions. The Directory at the back of this magazine includes a list of franchise-experienced lawyers and accountants.

Do not sign anything until you have been through this process.








Before you sign the agreement and write the cheque, make absolutely certain you know what the up-front franchise fee covers. It is likely to include at least the right to trade under the franchise’s name, the right to use the franchise system, initial training and all system manuals. It may also include a (possibly exclusive) territory. Note that these rights will only apply for the term of the agreement – often 5 or 10 years – and may include a right of renewal. The term may be less, particularly where lease premises are involved – ideally, the lease term and the franchise term should be aligned.

If you change your mind or if you fail training, you may still be able to pull out within a certain ‘cooling-off’ period but the franchisor will probably be entitled to subtract their own costs before returning your money.

You must also ensure you have a clear understanding in writing of any ongoing fees which are payable. These may include a royalty or management fee, marketing or advertising contributions, ongoing training fees, accounting fees and others. It is important that you are aware of what fees are payable, how they are calculated and what they are for.

Bon VoyageBy ensuring that you have a clear understanding of your rights and obligations as a franchisee before you start your new business, you reduce the potential for misunderstandings and disappointments. The better informed you are, the better position you are in to make the right choice of opportunity. The result is that your journey to business ownership should involve fewer wrong turnings or missed connections and be easier, safer and happier for everyone.

Bon voyage.

Fun and Rewarding Drive Thru Coffee Franchises

• Turn key operation offering full training and support• Entertaining and profitable business model• No experience required• Opportunities for multi-site owners• Offers great work/life balance

For further information please contact David Abetz, Managing Director Mob: 021 112 7092, Email: [email protected], Web: www.muzzbuzz.co.nz

www.muzzbuzz.co.nz


a lifestyle and for me it certainly has been –

When I bought into the franchise,they said

“You’re buying into

I was tied to the drudgery of an office and an hour and a half commute every day.

Now I’ve got work on my doorstep and

The benefits are huge.

more time to myself.

Shaun Penprase

Work outdoors. Set your own hours. Fantastic income opportunities.If you have skills in project management, team leadership, DIY, a trade or general property maintenance work then Hire A Hubby could be the ideal platform to help you build a successful business.

You’ll be able to leverage the benefits of the hugely popular Hire A Hubby brand – including impressive discounts on materials, fuel, hardware, vehicles and more from companies such as Bunnings, Z Energy, VW and Vodafone.

Plus, for a smaller initial investment comparative to most other franchise systems you’ll enjoy flexible working hours, control over your income, and the support of an award-winning business that’s – dare we say it - in pretty amazing shape.

Get in touch to find out more.

0800 692 643www.hireahubby.co.nz

55


⇒ The character called ‘Jess’ may not be real, but she played a significant part in Debbie Johnson’s decision to open a Palmers Planet franchise

in the Hamilton suburb of St James.

‘I’ve got a long background in retail, having owned pharmacies and other businesses for years,’ says Debbie. ‘For the past two years, my life and business partner Alan Craig and I have been investigating new opportunities, but none appealed until we read about Palmers Planet in Franchise New Zealand.’ After preliminary enquiries Debbie and Alan headed up to Auckland to visit Palmers Planet, an experience they say was ‘jaw-dropping’.

Following the lead from Europe, where garden centres have evolved to take the seasonality out of plant sales, Palmers Planet is a new-generation, 21st-century retail precinct that is a lifestyle destination in itself. The opening of the first Palmers Planet on Auckland’s North Shore in September 2012 has proven this to be a customer-winning formula for business success.

‘Everything about Palmers Planet is so different, from the leaf-shaped point-of-sale units and the café in the centre of the store to the amazing 7-metre Chair and Plant Wall,’ explains Debbie. ‘It’s been carefully designed with an organic traffic flow that encourages customers to move around without missing anything. All this contributes to the amazing browsing, shopping and socialising experience that is Palmers Planet. We literally have it all: health and beauty products, spa pools and barbecues, handbags and other fashion accessories, pet-ware and garden essentials, books and magazines, giftware and home décor, shrubs and fertilisers, a professional florist and of course, Café Botannix – which is where you’ll also find the children’s playground.’

How Would Jess Respond to This?But it was ‘Jess’ who played a vital part in Debbie and Alan’s decision to go ahead. ‘I was immediately impressed when, early on, the franchise team introduced us to Jess,’ Debbie says. ‘Essentially, Jess embodies Palmers’ primary target market. She’s female, 35 years old, married, a working mother with a family, a social person with a wide circle of influence, middle income. I’ve been in retail long enough to appreciate the retail marketing and business value of having a clear focus, and Jess really does work for us. Whenever we think of doing something we always ask ourselves, ‘How would Jess respond to this?”

‘Jess’s influence also extends to giving Palmers Planet what I describe as a feminine atmosphere, the ultimate gift and retail buying experience combined with a garden centre. When new customers come in to the store I often see them mouthing words like “fantastic” and “wow!” That’s what we are giving them – a fantastic, wow experience.’

Massive Research, Massive ExperienceAs you would expect from a project requiring an investment of around $1.4 million plus stock (depending on the size of the location), Debbie and Alan also undertook intensive due diligence including business model analysis, investigation and research into population trends and socio-economics of the Rototuna’s St James subdivision in north east Hamilton. ‘The site, which at the time was an empty paddock, put us right next-door to two big supermarkets and near to KFC and McDonalds, but we still felt it important to gain further insights into the location and area. We also researched Palmers’ brand and business values and asked lots of questions of Murray Belcher, Palmers’ business development manager and Garry Stone, general manager at Palmers Franchise Systems,’ Debbie recalls. ‘I’m a real questions person and I like to have all the answers before making decisions.’

Debbie and Alan received training that Debbie describes as ‘extremely thorough’ with much of it hands-on. ‘My retail background undoubtedly made things easier for me, so it’s probably important that potential franchisees either come from retail themselves or commit to investing in a highly-experienced retail manager, especially one who is on top of stock control.’ They’ve followed their own advice in recruiting specialists, including a very experienced café manager and a head chef, and also a garden manager who has worked for a chain of stores similar to Palmers Planet in the UK.

All Sorts of OpportunitiesAs with the pilot store in Albany, Palmers Planet St James is a big destination outlet with 1000 square metres of interior retail space and another 2000 square metres of sheltered garden centre area. This is split approximately 15 percent food (Café Botannix and general food lines), 35-40 percent merchandise and 40-50 percent garden products.

With the opening of Debbie and Alan’s Hamilton store in March 2014, the national roll-out of Palmers Planet is under way. Palmers Franchise Systems is now developing new sites in Auckland, the wider North Island and in the South Island, with Christchurch an obvious candidate. ‘We’re seeking motivated, results-driven franchisees for all these locations and more,’ says Murray Belcher.

Palmers is part of the United Franchise Systems Group, which also includes Valentines Restaurants and the Sierra café chains.’ That gives us considerable buying power and operational expertise across a range of disciplines,’ Murray points out. ‘It also means we have franchise opportunities starting from around $200,000. So whether you fancy 21st-century retail with Palmers Planet, family dining or the ever-popular café market, we’d love to talk to you.’

Palmers Planet’s newest franchisee hails clear focus of 21st century concept

Find more info at franchise.co.nz - Search: Palmers Planet

Find more info at franchise.co.nz - Search: Palmers Planet

SPACE ODYSSEYtransforms traditional retail

Advertiser InfoPalmers PlanetPO Box 331-586, Takapuna, Auckland.www.palmers.co.nzContactMurray BelcherP 0-9-451 9102F 0-9-441 6750M [email protected]

Palmers Garden 55.indd 1 18/06/14 10:33 am

specialistsREALLY PUMPING


The growing popularity of heat pumps means Airify franchisees can make homes healthier while saving homeowners money

57

⇒ The availability of clean, efficient heat from heat pumps is transforming New Zealand homes. ‘Did you know that 25 percent

of homes in this country already have a heat pump and 50 percent of new homes are having one installed as a standard fitting?’ asks Jeff Taylor, founder of Airify. ‘They are the fastest-growing form of heating in the country. But heat pumps need maintenance if they are to work properly, and that’s a task many householders forget in the whirl of their busy lives. That’s where Airify comes in.

‘Although a heat pump’s filters are easily cleaned by the owner, they also need to keep the coil clear from obstruction and dust,’ explains Jeff. ‘That’s a warranty requirement but it’s not so easy to do and it’s a perfect collection point for dust mites, mould, fungus and bacterial spores – all sorts of contaminants just aching to get out and do their worst every time the unit is switched on. There’s also a condensation drain which must be cleared. An annual service by an Airify specialist will do all this and flush the coil with special liquid so the unit will work far more efficiently and its warranty will not be invalidated.

‘Best of all, an annual service actually pays for itself. Heat pumps are splendid for creating warm, dry homes, but without regular, scheduled maintenance they can actually operate up to 35% less efficiently. The cost of annual maintenance is nothing compared to the increase in electricity usage that results from not having it done – it’s a no-brainer.’

Proven DemandJeff founded the heat pump cleaning concept in Christchurch in 2008. After 20 years with the New Zealand Fire Service, he is well-qualified when it comes to understanding the need for healthy atmospheres and environments – not to mention safety issues. ‘When open fires and non-approved log burners were banned, heat pumps started being installed at an amazing rate,’ he says. ‘I realised these needed to be maintained so my wife Leatrice and I created what became Airify and it took off pretty quickly. When the earthquake happened, we decided to return to Auckland and set up the business there, too. With six years’ experience behind us, we’re now launching the Airify franchise to offer the service nationwide.’

Get Ahead Of The GameThe new opportunity has been developed with the aid of the experts at The Franchise Coach, one of New Zealand’s top consultancies. ‘This is a fabulous opportunity to get into a brand new industry ahead of the game and to establish your own market-leading business with the support of a properly-developed franchise system,’ says Jeff. ‘We have identified 60 territories around the country, meaning that there’s likely to be

something close to you. An investment from $48,000 +gst gives you a totally turn-key operation including training, uniform, stationery, business cards and a sign-written leased vehicle. Our experience over many years shows you can service a good number of units per day at a cost to the home owner of $145. Once you’ve built

the business up, it can generate a considerable return on the initial investment.

‘This is not a hard sell business,’ Jeff points out. ‘When you demonstrate the difference regular servicing makes to the power bill, it’s soon obvious that it’s money very well spent. That $145 also covers regular emails alerting owners to the need to clean the filter quarterly, and annual reminders. Clients can also book through a central switchboard – 0800 AIRIFY.’

Jeff says that franchisees need only basic practical skills, as full training is provided. ‘What you need above all else is great people skills. If that’s you, and you want to be first into an untapped market in your area, contact me at Airify without delay.’

Find more info at franchise.co.nz - Search: Airify

Advertiser InfoAirifyPO Box 301 150, Albany, Auckland 0752www.airify.co.nzContactJeff Taylor P 0800 AIR IFY (0800 247 439)M 021 147 [email protected]

Annual maintenance by an Airify franchisee keeps heat pumps efficient and families healthy

Airify 57.indd 1 20/06/14 12:04 pm

59Find more info at franchise.co.nz - Search: Warmup

Warmup wants licensed distributors for underfloor heating and tiled shower solutions

HEAT from the FEET


⇒ Warmup’s radiant underfloor heating system is recognised as one of the most effective and energy efficient solutions for heating the

home. ‘It’s practical as well as pampering and offers even, radiant heat for tiled areas large or small,’ says Paul Fielding, Warmup’s NZ owner. ‘Best of all, it’s an economical heating option that can be easily installed in new or existing homes, to an individual room or as a primary heat source for the whole house.’

Established in South Africa in 1983, Warmup has grown into an international company providing underfloor heating to thousands of homes and businesses in New Zealand, Australia, the UK, Europe and the US. ‘Locally, we have a network of 15 licensed distributors who have served the New Zealand market since 1994 and have heated more than 60,000 homes,’ says Paul.

‘But that’s only a fraction of our potential market so now we are looking for distributors in both new and established areas, including Rotorua, New Plymouth, Wanganui, Dunedin, Gisborne, Blenheim, Invercargill and others. We want people with practical skills, people skills and selling ability who can promote the product in their exclusive area. The Warmup system could also be added to an existing complementary business in the electrical or building trade – electrical skills are useful, though not essential. Full training is provided.’

Quality Products, Several Income StreamsWarmup distributors benefit from supplying and installing a product that enables home owners to heat a space in an economical and environmentally-friendly manner, while removing the need for obtrusive and noisy wall-mounted heaters and heat pumps. ‘In order to reduce clutter in a bathroom or kitchen, many architects are now electing to install our underfloor heating products,’ Paul says. ‘Warmup undertile heating is BRANZ-appraised, as well as having accreditations from all around the world. A lifetime warranty provides further peace of mind for home owners.’

The underfloor solutions are matched with other products offering a range of income streams for distributors. Warmup’s user-friendly thermostats provide seven-day, fully programmable control with a sleek, modern

design. Warmup insulation boards further improve the energy efficiency of undertile heating by reflecting the heat upwards into the room, instead of allowing heat loss down through the sub-floor below. And the Warmup Tiled Shower & Wetroom Solution is BRANZ-Appraised to meet the demands and needs of specifiers,

installers and home owners who want to have confidence in a totally waterproof, peace-of-mind wet area in their bathroom.

‘Warmup is committed to offering its customers the best quality products, the best services and the best warranties and guarantees,’ says Paul. ‘What we are looking for now are the best people to help create better and more comfortable homes throughout New Zealand.’

Investment From $20,000For new distributors, areas start from as little as $20,000 +gst for a start-up package which includes full training and tools of the trade. ‘The potential market is considerable throughout the country,’ Paul says. ‘Warmup products are suitable for installation in new homes and renovations, but can also be retro-fitted under carpets with a minimum of fuss and, wherever they’re fitted, they deliver home-owners considerable comfort, health and investment benefits.’

One satisfied customer, Joy Dancses, summed it

up: ‘It is damp and dreary outside this morning. I poured a cup of coffee in the kitchen and strolled into the den. In the den my bare feet were greeted by a warm tile floor. What a thrilling sensual sensation radiating from my feet through my whole body! Everyone needs heated tiles. It is not a luxury – it is a necessity.’

To find out more about the Warmup opportunity in your area, contact Paul Fielding today.

Advertiser InfoWarmup New Zealand LtdCopsey Business Park2/20 Copsey Place, Avondale, Auckland 1026www.warmup.co.nzContactPaul Fielding Managing DirectorP 0-9-820 4001M 021 927 [email protected]

Warmup’s underfloor heating solutions are practical and pampering

Warmup New Zealand

is a franchised

distributorship with 15

franchisees throughout

New Zealand. We are

currently looking for

distributors to supply

and install underfloor

heating and tiled shower

solutions in areas across

New Zealand.

If you would like to be

associated with one of

the leading brands in the

country call us now

09 820 4001or email

[email protected]

Warmup 59.indd 1 20/06/14 12:20 pm

For further details contact David Thexton 09-965-3861

[email protected] www.thextonarmstrong.co.nz

MASTER FRANCHISEE OPPORTUNITY

There are limited New Zealand Opportunities for motivated and passionate professionals to join our international consulting network.

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TERRITORIES

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Are you currently working in corporate and are looking for an opportunity to become a business consultant?

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TERRITORIES

Business Consulting Business Consulting

When it comes to employment disputes, Nathan Tetzlaff and David Munn say making the right decision is only half the challenge

employment issuesHANDLE WITH CARE

Legal Matters

61

⇒ Employment disputes are always bad news –and when the dispute involves a franchisor or franchisee that’s even more true, because big

brands attract more headlines and the actions of one franchisee can impact upon all the others. When a Subway franchisee in Dunedin had an employee charged with theft after sharing her free drink with a friend, it made news around the world. That was in 2007 but the story is still easily found on the net.

Personal grievance disputes are distracting and stressful for everyone involved. In a franchising context, they can also potentially expose franchisors to claims by franchisees that poor training or advice has been given to the franchisee. The good news is that most personal grievances are entirely avoidable. The bad news is that, unless you take care, they can go horribly wrong.

There have been several cases in the news recently where employees have obtained significant sums of money from their employers after being disadvantaged or dismissed. The unsettling feature of these cases is that, in each one, the employers made decisions that they were potentially entitled to make but made a mess of the procedure: they did (arguably) the right thing in the wrong way and it cost them heavily.

These cases included a written warning given for poor performance (Frost v Mr Chips Ltd), a meat worker dismissed after failing to turn up to work for being too drunk (Peters v Bay Packers [NZ]), dismissal for not following policy by taking left-over wine home from a café (Rutherford v Rock Ferry Wine Ltd), and the dismissal of a motorcycle postie for driving erratically in windy conditions, tail-gating and stopping erratically whilst using a cell phone with unsecured mail and incorrect uniform (McLennan v New Zealand Post Ltd). In several of the cases there was some discussion about whether dismissal was actually a justifiable result, but in each case it is clear that some kind of disciplinary steps would have been justified if correct process and investigative steps had been followed.

Six Things To ConsiderThe procedural obligations imposed on employers are particularly hard on small-to-medium-sized business owners, which includes most franchisees. These are the people who can least afford to put the time or expense into conducting lengthy employment investigations, and who are least likely to have significant cash resources to settle a personal grievance in the event that something does go wrong. As always, prevention is better than cure.

Before dismissing an employee, giving them a warning, or doing anything else which might be considered a ‘detriment’, then, you should stop and consider these things:

1. You are about to walk into a minefield. Are you prepared for this? Do you understand employment law and what your obligations are? If not, it’s time to talk to a lawyer before you go too far. Even a quick phone call to an employment lawyer could set you on the right path, or stop you from doing something you regret later.

2. Is there anything in the employee’s employment agreement or your policies

which could be relevant? If your policies say that you’ll investigate misconduct in a certain way you’ll need to follow them.

3. You have a duty of good faith. You are required to be open and communicative with your employees and to give them an opportunity to have their say in matters that affect them. This means taking your time and consulting.

4. You must not mislead or deceive employees. If you are investigating an employee, you have to be up-front and transparent about this. The employee also has to be told that it is a serious matter and what the consequences might include.

5. Until you’ve done your consultation, you are not allowed to have made a decision. This is why lawyers talk about discussing ‘proposals’ with employees. A proposal is not a decision; a proposal is just something that you might do, and that you want feedback about.

6. If you ‘unjustifiably’ dismiss or disadvantage an employee they have grounds for a personal grievance. The justification test applies both to the end result and the process. To work out whether your actions are justifiable, the law asks ‘whether the employer’s actions, and how the employer acted, were what a fair and reasonable employer could have done in all the circumstances at the time the dismissal or action occurred.’ In applying this test, the Court or Tribunal will consider your resources and the quality of your investigation; whether concerns have been raised with your employee before taking action; whether the employee had a reasonable opportunity to respond; and whether you genuinely considered the response.

Find more info at franchise.co.nz

Our experienced franchise team specialises in franchise law, documentation, transactions and dispute resolution, also drawing upon the wider expertise of our full service firm.

We tailor our assistance to your commercial objectives and the complex dynamics of franchising. For decades, we have helped franchisors and franchisees make wise decisions and achieve success, at competitive rates. Give us a call.

make the right move

get wise legal counsel

Offices in Auckland CBD and Albany Telephone: 09 414 9800

[email protected] [email protected]

www.gazeburt.co.nz

Whether you’re developing a new franchise or buying into one, you need to make the right decisions.

00

2134

EDIT Dismissal 61.indd 1 18/06/14 5:54 pm

Legal Matters

How Involved Should The Franchisor Be?The real tragedy is that quite a few franchisors give their franchisees manuals which cover what to do in the event of problems with employees (whether that means redundancies, warnings or dismissals), but these are ignored. Take the time to check what is in your manuals. If they don’t include this advice, it should be added – it is in the interests of both franchisors and franchisees to do so.

When it comes to individual disputes between franchisees and their staff, it’s difficult for a franchisor to decide how much to get involved. The franchisee is running their own business and should be getting their own legal advice. Where a franchisor gets involved, there is a risk that the franchisee could perceive them as taking responsibility for the outcome. This could even lead to a claim between the franchisor and franchisee.

To avoid problems if the matter goes wrong, we suggest that if a franchisor does want to get involved, they and the franchisee should have a very clear understanding that they are merely offering assistance without accepting any liability. Getting too involved and being perceived to have responsibility for a franchisee’s actions is a wide and troubling issue in franchising. For example, it is potentially arguable that where a franchisor exercises control over the franchisee’s workplace, the franchisor is liable for health and safety breaches. However if a franchisee fails to follow procedure and has an Employment Relations Authority Award against them, this can look bad for the entire franchise brand, and hurt the franchisor and other franchisees.

To minimise risks, we recommend that franchisors have up-to-date policies for their franchisees about what to do in the event of employment issues, periodically bring these to franchisees’ attention and be available to assist franchisees who get into trouble on a ‘no-obligation’ basis (if only to refer them to a good lawyer).

Take care! As the recent cases show, even if you reach the ‘right’ outcome you can still run into plenty of trouble if you don’t follow the correct process getting there.

If you make a minor procedural mistake and this does not result in unfairness to your employee, the Court or Tribunal is permitted to overlook the error. However, this is not an excuse for bad employers and is interpreted in a very limited way. It’s a way of recognising that employers who genuinely try to get things right but miss something small and inconsequential don’t deserve to be punished on a technicality.

The Consequences Of Getting It WrongThe employers in the recently-reported cases referred to above all skipped from a proposal to a decision before they completed their consultation. No matter how justified their decisions, without consultation an employee has a gift-wrapped personal grievance.

In a perfect world, if your employee does something wrong you’ll investigate the matter keeping an open mind; you’ll present your employee with everything you discovered in your investigation (with a representative or support person present if they want); and you’ll give the employee a full opportunity to comment on everything you’ve presented to them before you make up your mind. This process typically takes several days at a minimum. The alternative is to rush things, skip steps and risk being hit with a personal grievance later on down the track. To start with, this almost always means having to take a half-day off to look in to the matter and deal with your lawyer, another half-day to attend mediation with the employee, and the actual cost of taking legal advice and having a representative at the mediation.

If the matter isn’t settled in mediation, the employee can drag you into the Employment Relations Authority. If you lose in the ERA (and you will, if you didn’t follow procedure) you could wind up having to pay thousands of dollars of compensation and (typically) three months’ lost wages to your employee, plus your own legal fees and a contribution to the employee’s legal fees.

All you would need to have done to avoid this was take advice early on, watch what you said to the employee, and have spent an hour or two in a couple of meetings with your employee over the course of a week conducting a consultation process. We’ve never met an employer wrapped up in a personal grievance claim who doesn’t regret that they didn’t take a little bit more time at the start of the matter to get things done more carefully.


About the AuthorsNathan Tetzlaff and David Munn are associate and partner respectively of Gaze Burt, lawyers, specialising in dispute resolution and franchising.

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63


⇒ Less than an hour after a friend dropped in on the way home from a Cafe2U information seminar, Barry Thomas was on the phone

to put a deposit on his preferred territory. Around the same time, Darrel Lancaster’s wife was having second thoughts about his becoming one of the South Island’s first franchisees. Today, just a few months later, they’re all feeling secure in their newly-established businesses.

Although their stories started differently, Barry and Darrel have plenty in common. Both held managerial positions but wanted a change; both knew the importance of having their wives fully behind them; and both were immensely impressed by the Cafe2U training and the territory launch programme, which left them ‘motivated but realistic’ about achieving their financial and lifestyle goals through the world’s largest mobile espresso coffee franchise.

Bouncing Off The WallsA factory manager for 13 years, Barry, who came to New Zealand from Wales 18 years ago, had reached a time of life where he wanted to do something for himself and achieve a better work-life balance.

Until family friend (and fully-trained barista) Lizzie Rayment called in after the seminar in February this year, Barry had never heard of Cafe2U. ‘But Lizzie was bouncing off the walls, saying this was an opportunity that had my name written all over it,’ chuckles Barry. ‘I read the information, went through the Cafe2U website and within the hour had phoned their franchise recruitment manager, John Stanton, to put my name on Silverdale, north of Auckland.’ It sounds rushed but it was actually the start of a thorough process of investigation that allowed Barry and Cafe2U to find out if they were right for each other.

‘John came to our home to meet my wife Rhonda and me, and we found him straight as a die. We had a holiday already booked to Sydney so we took the opportunity to visit the Cafe2U head office there. Honestly, they couldn’t have been more welcoming. Cafe2U has over 200 franchisees worldwide yet managing director Derek Black gave us over two hours to answer all our questions and give us a feel for the company’s culture.’ Barry signed up.

What followed was a period of intense training then a process of scientific mapping of Barry’s exclusive territory, identifying likely customers and the most efficient route for servicing them. Then it was out on the road with franchise development manager, Brett Parsons.

‘Those first few days on the road were a bit daunting,’ Barry admits, ‘but my confidence grew as I saw the positive response from potential regular customers. Cafe2U doesn’t just serve great coffee – it’s also a complete café serving pies, sandwiches, salads, muffins, bagels and paninis, as well as nuts, chips and cookies.

‘The franchise guarantees a minimum income of $500 per day for the first two weeks and Brett wrote me a cheque on the spot each day – though by the end of the first week we were only $29 short of $500. It’s now Friday of week three, my first week on the road with Lizzie as my assistant, and today we achieved $553 between starting at 6am and finishing at 12.30pm. I can’t wait for next week! Cafe2U is the best decision we’ve ever made.’

From Disillusioned Employee to Motivated FranchiseeDarrel Lancaster’s path to self-employment was spurred by stress-related health issues largely brought about by disillusionment with his employment. ‘In November last year I went to a Cafe2U information seminar and came away feeling very positive. There was no sales spin and it was all very straight up. It also helped that I love a good cup of coffee,’ he grins.

‘When I followed up, I found the process refreshingly open. I was invited to contact any of their franchisees for their candid opinions and I liked the way Cafe2U treats people with respect. But my wife Debbie was worried at the financial risks, so I contacted John to say we wouldn’t be going ahead. He suggested that since he was in Christchurch he should meet with us and, with more information, Debbie got right behind it.’

Although still in the early days in his Hornby territory, 52-year-old Darrel says his health is already much improved and he’s loving driving around in a flash Mercedes – like all Cafe2U mobile cafés, Darrel’s is a Mercedes van equipped with a generator, espresso machine, fridge and hot food displays.

Like Barry, Darrel and Debbie were reassured by the $500 per day income guarantee of the Cafe2U launch programme. ‘Our development manager, Marcus Allchin, is delighted by our progress and the territory is growing fast as businesses move in after the earthquakes.’

‘Taking into account the van, equipment, training, business mentoring and income guarantee, at $130,000 +gst Cafe2U has to be good value,’ says Darrel. ‘And the franchise fee is fixed, no matter how high your sales go. If this is what self-employment is all about, I’m loving it!’

John Stanton invites anyone interested in Cafe2U opportunities in both North and South Islands to contact him. ‘But get in quick,’ he laughs, ‘there might be another Barry after your area!’

Cafe2U is holding an information day at Sudima Hotel, Auckland Airport, on Saturday 9 August. Contact John Stanton for more details

Cafe2U opens doors for country’s newest franchisees

Find more info at franchise.co.nz - Search: Cafe2U

Find more info at franchise.co.nz - Search: Cafe2U

just their CUP OF COFFEE

Advertiser InfoCafe2U (NZ) Pty LtdPO Box 158, Shortland Street, Auckland 1140www.cafe2u.co.nzContactJohn StantonP 0508 004 [email protected]

Cafe2U managing director Derek Black (left)congratulates new franchisee Darrel Lancaster on completing training. ‘If this is what self-employment is all about, I’m loving it!’ says Darrel

Cafe2U 63.indd 1 18/06/14 6:26 pm

Anchor distribution franchise provides fresh start for award-winning couple

land of MILK AND MONEY


Grant

65

⇒ Winning Anchor’s Franchisee of the Year Award would be a major honour for any of the famous brand’s 65 franchisees, but for this

year’s recipients their achievement is all the more special. Just six years ago, Grant and Ariella Wilson emigrated from South Africa with two young children to face no home, no work, and no friends or family support in New Zealand.

The couple won the award for overall excellence in their operation of the franchise system and demonstrating exceptional standards in their business. ‘This is a highly prestigious award given to those who epitomise the spirit, culture and values of our Anchor franchise network,’ explains Andy McDowell, Fonterra Brands’ Route Development Manager.

A national franchise since 1992, Anchor Milk is the market leader in sales and distribution of milk and milk products throughout New Zealand. Franchisees operate independently-owned regional businesses, supplying both Anchor’s national clients and developing local customer bases for products such as Primo, Fresh N Fruity, De Winkel, Mainland, Kapiti and Calci-yum, as well as Anchor itself.

Control Your Own DestinyFor Grant and Ariella, New Zealand was an escape from big city living to a better quality of life. The family lives in Whitby, metres from Porirua Harbour and just a short commute to their Anchor Milk depot at Ngauranga.

Despite having 26 years’ experience in the Johannesburg food service and supply/distribution industries, both as a franchisor employee and franchisee, the couple wisely decided to find out how business worked in New Zealand before starting anything here. For three years, Grant worked as a sales manager for a food distributor while Ariella juggled being a mother with jewellery sales.

‘After talking to a Fonterra Brands person in my job as sales manager, I knew milk and milk products distribution was much the same as South Africa where I’d been a Streets Ice Cream distribution franchisee for eight years,’ says Grant. ‘One morning, I woke up deciding to contact Fonterra Brands. We love working for ourselves and prefer to be with a franchise – you control your own destiny but have the comfort and security of a big brother to call on, and brothers don’t come much bigger than Anchor!’

Whitby was in the middle of one of several Anchor Milk franchises available at the time, making the decision even easier. ‘Having sold our businesses and house in Johannesburg and with the help of Westpac, who were just brilliant, we financed ourselves into the opportunity,’ Grant recalls.

Success Breeds SuccessThat was three years ago. ‘Three years of hard work and no holidays, but we’re not slowing down yet,’ Grant grins. ‘In April this year we expanded by purchasing the Wellington CBD territory and now we cover all of Wellington and the Hutt Valley with 8 refrigerated trucks and 17 staff. It’s become quite big business – fortunately, Ariella and I have complementary attributes: Ariella loves admin, I don’t. I’m into operations, Ariella isn’t. We work well together as a team!’

Ask Grant who he believes makes a good Anchor franchisee and he accidentally paints a pretty good self-portrait. ‘They’ve got to be flexible with hours, hands-on for the most part, have people skills, marketing skills, sales skills, admin skills and enjoy some physical work.’

With the investment typically ranging between $500,000 and $1,000,000, franchisees also need to have confidence in their own abilities, like Grant and Ariella. ‘You need to be prepared to make a pretty big investment but our books show we’re getting a good return – I guess buying a second Anchor territory shows how comfortable we are about it,’ Grant concludes modestly.

Andy McDowell says that there are currently a number of Anchor opportunities available around the country. ‘If you want to be part of a fast-moving business with leading brands and strong support systems, and you have the skills we’re looking for, do what Grant did,’ she invites. ‘Wake up and make the call.’

Find more info at franchise.co.nz - Search: Fonterra Brands

Advertiser InfoFonterra Brands (New Zealand) LtdPO Box 722, Shortland Street, Auckland, 1140www.anchor.co.nzContactAndy McDowell P 0-9-573 7394 (dd)M 027 706 [email protected]

Grant and Ariella Wilson

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Anchor 65.indd 1 19/06/14 1:49 pm

and keeping the profits of their labours – a lot more attractive.

Although not everyone is suited to running their own business, the services and government departments are another source of very experienced people who can do well in a structured business model. I was very impressed recently hearing

Wayne Gordon from Refresh Renovations in Palmerston North explaining how he found the project management skills he had acquired in the Army were invaluable in building a business of his own.

Different Levels of InvestmentThe good news is that because franchising offers a range of investment levels across all sorts of industries, there’s something to suit the skills, management abilities and financial means of most people. Here are a range of options.

Buying a franchise. This is one of the simplest ways to get into business for the first time. A good franchise offers you a proven business model, joint purchasing power, and training and support, as well as systems to follow as you get to grips with the 1001 things involved with being your own boss. One of the most important benefits of buying a franchise that is part of a successful brand is that you may be able to get funding against the business and cash flow for a large part of the investment.

Investment franchises. There is probably no franchise business that can run successfully without the owner’s involvement, but some offer recurring income models which need less regular input from the owner such as equipment or cabin rental, storage space rental, rental investment properties, etc. Such businesses tend to be very capital

⇒ With business confidence up and increased growth rates projected for the economy this year, many people are now looking

at business opportunities with new eyes. In addition, franchises which have been starved of growth during the post-GFC period are now looking to expand again. Although activity varies according to region and sector, sales growth or margin improvement in industries like home & building, food & beverage, and travel & accommodation are creating attractive business opportunities.

According to surveys, one of the biggest challenges many franchisors face right now is finding suitable new franchisees to take up those opportunities, which means that well-qualified people will have a range of options open to them. This should appeal particularly to those from a corporate or services background.

With corporates using cost-out and other cost-cutting strategies to return to profitability, a large number of very experienced corporate employees suddenly find their roles under threat. This enables them to pursue the dream of owning their own business using the skills and experience they learned in a corporate environment. Better economic conditions make going into business for themselves –


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YOUR OWN BOSSDaniel Cloete of Westpac explains how to use your corporate or service experience to start your own business

Buying A Franchise: Financial Matters

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intensive and may need a lot of capital to establish and grow, so are best suited to those with plenty of equity.

Service franchises. Having professional skills such as a contractor, builder, electrician, marketing manager or an accountant would qualify you to join a number of franchise systems. These generally require a relatively low up-front investment (with resultant high return on investment) whilst still having the brand, marketing and training benefits you would normally find in the corporate environment.

Larger franchises and multi-unit operators. A franchise doesn’t have to be a small business. Brands like Mitre 10 Mega, Foodtown, Pak’n’Save offer big investment and challenging management opportunities with high returns for those who get it right. If you want to build a big business, another option is to start as a single unit operator with a company like McDonald’s or Subway and develop additional units over time. As the baby boomer generation ages, some great opportunities exist with current owners retiring – in some cases, multi-unit franchisees may have over $10 million invested in their brand.

Franchisor and master franchise opportunities. Over the last 18 months or so, I’ve seen increased activity in franchise systems changing hands, existing brands being franchised and franchises being imported from overseas under master franchise arrangements. At this level, business ownership requires a more corporate vision with a whole different set of skills and financial means. If successful, franchising can create a very large business in a relatively short time.

The Funding AdvantageFranchisors generally welcome enquiries from potential franchisees with corporate or services backgrounds as such people generally have both experience and access to capital in the form of super or redundancy pay-outs, or equity in property.

At the same time, banks support proven franchise systems with lending, transactional and personal banking solutions tailored for the specific industry and brand. A bank that has a relationship with the chosen franchise, understands the key performance indicators in that industry, and values the experience of the incoming franchisee is more likely to be able to offer additional funding.

This combination means that, if you have the right skills, you may be able to buy a larger or more profitable business than you would normally expect. Talk to your specialist franchise banker and accountant about the options.

The Good & The BadPeople who come from corporate backgrounds and the services often make good franchisees. They know how to work with established systems, offer applicable experience and like structures that are proven. Franchise systems generally offer support structures lacking in independent small businesses, such as management information systems. From a banker’s point of view, knowing you can provide timely, good quality financial information will make getting funding a lot easier.

A word of warning though: we sometimes find that when people have had a large pay-out, they are tempted to invest it in the first good idea that comes around. Unfortunately, there are a lot of people who will sell you a business because you have the money rather than because it is the best match for your skills and objectives.

If you see an industry and business concept that appeals, then, take time to do your homework (see page 50). Get information from the franchisor, do proper due diligence and talk to other franchisees. Use professional advisors including franchise-experienced accountants and lawyers, and talk to specialist franchise bankers. That way, you’ll stand the best chance of investing your money, time and experience in a successful, profitable business – no matter what size it is.

Find more info at franchise.co.nz – Search: Westpac 67

Advertiser InfoDaniel Cloete is the National Franchising Manager for Westpac. You can contact Daniel or the Westpac Franchise Team on 0800 177 007 or email: [email protected] information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

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⇒ In just four years, Refresh Renovations

has become a household name. Clever marketing, snappy TV adverts, their own Renovate magazine and, above all, a network of savvy franchisees have helped to get the message out to home-owners that renovation can give them the house they want without massive headaches. ‘As a result, our 30-plus franchisees are pretty much fully employed in a lucrative market,’ says Refresh Renovations franchise manager Graham Franks. ‘Now we just need the right people to fill the remaining areas.’

‘The right people’ would be people like Wendy Jones, who took up her Refresh Renovations franchise in central Auckland at the end of 2013. Wendy had been a senior manager in the commercial construction sector before starting her own business helping corporates find good locations and working with architects to produce premises that would meet sustainability objectives and work for investors and staff alike.

Along the way, Wendy, also a keen DIY enthusiast, got involved in a sustainable new housing project. ‘My interest in housing was rekindled and then I met Refresh Renovations. It immediately made sense to me that this was the missing piece of the residential jigsaw. As Refresh have pointed out so clearly, there is a vast market to be tapped into.’

A Market Worth BillionsRefresh Renovations was launched after five years of research and development by strategic marketing specialist Traffic which established that the renovation market was actually much bigger than new building. According to Graham, ‘BRANZ estimates the renovation market at $6.6 billion per year, and while new home building will flatten off, renovations will continue to rise to nearly $10 billion by 2017, and $11.5 billion by 2021.

‘What Traffic’s research showed was that renovations were mostly handled by amateurs or new home builders “filling in” between jobs. The result was that some 40% of customers were unhappy or had a dispute over their work. Refresh was created with the support of many big name brands in the building industry to offer home-owners a reliable, nationwide service that specialised in meeting this enormous market.’

Leading By Example ‘With my background, I was in a good position to appraise the Refresh offering,’ says Wendy. ‘I was impressed and I felt strong synergies between us. They like to lead by example and, just like me, feel that if you can lift the market and ensure a high-end customer experience, you can improve the overall quality of that market.

‘The appeal of a franchise model is that you have a very strong structure and back-end support. Refresh also has a growing reputation that is

drawing customers and I felt that even with my background it would have taken me years to get to the same stage without the brand. Both my lawyer and accountant were impressed with the franchise, so I decided to join the team.’

A Very Viable OptionWendy thinks one of the key factors in business is to have fun. ‘I’m passionate about what I do and it has been very exciting taking

on a business that ticks so many boxes for me,’ she says. ‘I’ve already noticed changes in the housing market that will mean increased work for the renovations industry. Refresh has awakened people to the potential of renovation, as opposed to relocation or new build. Not only are people realising they can save a lot of money by improving the home they are in, but the impacts of the property market are creating growth in the sector, too. People are finding they can’t afford to move up in the same suburb, but if they buy further out they still need to do extensive work on their new home. With real estate prices as they are, staying put and improving their home is a very viable option.’

Still in ‘set-up’ mode after six months, Wendy is often working more than six days a week as she establishes her business. ‘I honestly expected a slower start, but Refresh have delivered on their word and the leads keep pouring in. I’m having great fun meeting clients, taking the risk and stress out of the project for them and building what I call my “A team” of suppliers and contractors. They all know the importance of getting the right products for the right job, on time and within budget.’

It’s About ManagementGraham Franks says that the key ingredients for success as a Refresh Renovations franchisee are a head for business, a genuine interest in property and a talent for working with people. ‘You don’t need a building background, although it can be helpful, and you certainly don’t need to have worked on the tools. This is about management: you need the ability to communicate clearly with clients, tradesmen, architects and suppliers. Your job is to make clients’ money stretch further and we’ll give you all the training, systems, software and contacts you need to do that.

‘The success of the franchise so far is measured by the enthusiasm of our franchisees and clients. We’re still looking to appoint more franchisees in both islands and the investment is surprisingly affordable, so if you’d like to find out more, give us a call. We have customers who need you!’

The cost of trading up means even more demand for Refresh Renovations franchisees

real estate realitiesBOOST MASSIVE MARKET

Advertiser InfoRefresh RenovationsPO Box 37 941, Parnell, Auckland 1151www.refresh.co.nzContactJon BridgeP 0-9-301 0207M 021 454 [email protected]

Wendy Jones: ‘Refresh have delivered on their word and the leads keep rolling in’

Refresh Rennovations 68.indd 1 18/06/14 10:34 am

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71

Franchise Opportunity: Retail

⇒ When you’re looking for a franchise opportunity, a key question is: ‘Will my new business be profitable?’ It’s been an issue for many

over the last few years, but Pack & Send has proven its value many times over. The company won the Emerging Franchise System category in the 2013/14 Westpac New Zealand Franchise Awards because the judges could see the amount of work the company was putting into improving the profitability of its franchisees.

‘We pull out all the stops to help our franchisees get the best possible returns from their business,’ says Matthew Everest, Pack & Send’s New Zealand master franchisee. ‘And that’s what the judges recognised. They said Pack & Send stood out for its approach to developing and continuously improving its franchise system: “Pack & Send are innovative, clearly implementing improvements and gaining results from their efforts. They have a well thought-out business model for which they’ve established good regularly monitored KPIs. Pack & Send have already identified and are implementing improvements and innovations that will stand them in good stead in the future.”’

Matthew opened the first New Zealand outlet of the internationally successful chain in Christchurch in August 2008 and a year later, stores were open in Auckland, Wellington and Dunedin. Now, Hamilton, Albany, Tauranga, Queenstown, Nelson and Takapuna each have one too.

The company believes there is room for 25 stores in New Zealand in potentially lucrative metro CBDs and large provincial centres, ‘So it’s still a very real “ground floor” opportunity,’ Matthew points out. ‘Kiwi consumers, Trade Me buyers and sellers, tourists and backpackers, university students, small businesses and large corporations are taking to the Pack & Send concept as enthusiastically as in Australia where the concept originated.’

One-Stop ShopPack & Send provides householders and businesses with a one-stop shop for all their freight and packaging requirements, removing all the hassle with its offer, ‘We Send Anything, Anywhere.’

‘A customer can take virtually any item of any size or shape into a Pack & Send store and be entirely confident it will be carefully packaged and delivered to any address, anywhere in the world,’ explains Matthew. ‘The professional custom-packaging service includes expertise in handling fragile, large, awkward and valuable items. A special custom foam-moulding technology completely envelops even the most delicate or fragile of items for safe and secure transit.’

Good Support Delivers Rapid GrowthTo help franchisees provide this service not just efficiently but profitably, Pack & Send equips its franchisees with an extensive toolbox of systems and proven marketing strategies. Franchisees also benefit from a substantial national marketing spend; a recent innovation in the continuing improvement programme has seen a break into

digital marketing which is turning web enquiries into serious qualified leads. ‘The outcome for Pack & Send franchisees has been a dramatic 40 percent increase in conversions and a consequent increase in revenues,’ Matthew says, proudly.

Pack & Send’s Queenstown franchisee, Greig Garthwaite, quickly exceeded his early business targets after he opened his store in March 2011 and he credits the Pack & Send head office digital marketing strategy with a good part of this success.

‘For a lot of people, the internet is their number one tool. Pack & Send has pretty good systems in place as far as search engines are concerned — their enquiry comes directly through to us from the web page and we then have the opportunity to ring the person and engage with them.’ The combination of technology and the personal touch is certainly paying off, with Greig enjoying 20 percent-plus annual growth for the last two years.

Matthew Everest says that Pack & Send’s overall business is building fast, too: ‘As a group, our speed of growth has been quite remarkable – it’s in

triple digits – and this is set to continue for some time yet. That has a real impact upon franchisee performance. One franchisee was cash-flow positive within two months of opening, while another doubled his investment in two years. Leading Auckland business broker Ray Gilroy said of the Pack & Send model: ‘I think the system is excellent, the logistics solutions it offers are fantastic and its potential is exciting.’

It All Stacks UpA Pack & Send franchise requires an investment of around $210,000, which includes full training, the systems and manuals, store opening, marketing support, fit-out and working capital. ‘It’s a complete business package that doesn’t require experience in the freight industry,’ promises Matthew. ‘And there are several other advantages for franchisees, too: business hours only, no expensive stock holding, no perishables, and impressive training and on-line support.

‘To help give franchisees the best possible chance of success, we have an extremely rigorous franchisee selection process. We have great locations available around the country right now so, if you’re interested, call me or visit our website to find out more. For the right people, Pack & Send is a profitable proposition that stacks up in every way.’

Business profitability is a key issue for many – but it’s something that Pack & Send has well under control

Find more info at franchise.co.nz - Search: Pack & Send

Find more info at franchise.co.nz - Search: Pack & Send

award recognises drive for FRANCHISEE PROFITS

Matthew Everest: ‘Pack & Send franchisees send anything, anywhere. It’s a very successful model and a ground-floor opportunity’

Pack & Send stood out for its approach to

continuous improvement

Advertiser InfoPack & Send PO Box 9028, Tower Junction, Christchurchwww.packsend.co.nzContactMatthew EverestP 0-3-982 7252M 021 799 [email protected]

Pack and Send 71.indd 1 18/06/14 5:57 pm

enjoying MUTUAL BENEFITS

Buying A Franchise: Relationships

⇒ For many people, one of the key attractions of owning their own business is the opportunity it will give them to work together with

their spouse. For others, working together is the inevitable consequence of the choice made by one partner or the other to follow a certain path. In many trade-based franchises, for example, if the husband is out doing maintenance or installation work, it often falls to the wife to manage the invoicing, the GST and the accounts, among many other things. And whether the business is owned by the husband, or the wife, or by both together, it’s bound to be a regular topic of conversation over dinner and even in the bedroom.

These days, smartphones mean that it’s not easy to switch off from business, either. Your phone makes you a target anywhere and any time for customers, staff, supervisors, suppliers or anyone else who wants to have a yap with you. Too bad if you are shopping, fishing, watching the rugby, walking with your family, eating your lunch or sleeping (a particular problem with international contacts).

So one area which is particularly important in building a successful business is that of family support. Even when only one member of a family is directly involved in the business, they still need support and understanding from the rest of the family. In fact, research by the Franchise Relationships Institute found that family and social support is the second highest indicator of franchisee success. Having people in your corner who want you to succeed is critical.

Competing For AttentionA new business can in some ways be like having a new member of the family competing for care and attention. It is possible that the family members not directly involved in the business might feel neglected and become jealous that the business is stealing their partner or parent from them. Children, for instance, can feel angry that their mum or dad is not as available as they used to be.

On the other hand, if members of the family are tolerant of the care and attention the business requires, especially in the early stages, it can make a big difference to whether the fledgling business fulfils its potential.

In addition to the commitment, time and energy involved in building a business there are the financial risks and sacrifices. For instance, money may initially need to be diverted from the family into the business and the family home mortgaged.

If the rest of the family are not supportive or become resentful, it is unlikely that the person responsible for the business will be able to sustain the enthusiasm and commitment necessary for success. It will not be long before this ‘work/family conflict’ starts to become a serious barrier, not only to business success but also to the health and happiness of the family unit.

Problems In The FamilyStudies have shown that factors which make this work/family conflict worse include the following:

• One partner is involved in working unusual hours and thus becomes isolated from normal social activities.

• Extended regular periods away from home can leave the absent person


Greg Nathan provides 14 tips for franchisees on working together with your spouse

Or, to put it another way, you could build a profitable cabin-empire while playing golf, fishing, spending time with the grandkids, surfing – or even reading a book!

Of course you could also invest much more money into a rental property and be stuck with maintenance hassles, bad tenants and less ROI! Please read on...

So how does it work?We have carefully designed the Room2rent cabins so the parts the customer sees and uses are of the highest quality and usefulness. The expensive mechanical parts the customer doesn’t see or use are removed after delivery. This clever design feature keeps the manufacturing cost of each cabin lower. Our franchisees can therefore afford to buy and rent out more cabins, which provides more rental income and a higher ROI.

Who uses Room2rent cabins?Huge numbers of people want an extra room, both around their home and around their workplace. They need extra bedrooms, home offices, hobby rooms, sleepouts, farm-worker accommodation – everyone has their own use for an extra room.But they want the comforts of home as well – so our cabins are fully kitted out with excellent insulation, lights, power, heater, curtains, carpets and more.Room2rent cabins are available in three sizes and have outstanding durability as well as being easy to clean and keep tidy.

What does it all cost?Our franchise opportunity starts at $175,000 +gst. For this you receive 10 cabins plus everything you need to get under way, including: delivery equipment; a brilliant accounting package; uniforms; full training and support – not to mention your own exclusive territory!

Building a cabin empire – I like the sound of that! Once you’re underway with a Room2rent franchise there is no limit to the number of cabins you can own and rent out. You’ll be part of an enthusiastic franchise team and can ask for assistance and guidance at any time. Room2rent cabins are built in our central facility so the costs are minimised through production efficiencies, whilst a high quality of build and fit-out is assured.

What’s the next step?Check out our website – there's lots of detail plus photos of the cabins in use; we’re very proud to have it all on display.If you’re keen to take this further we would love to discuss our great franchise with you face to face. Give us a call and we can invite you to come and view our production facility. You can see the quality of the cabins themselves. We can take you through the Room2rent business model and show you how easy and enjoyable it is to operate. We currently have franchises available nationwide, so please carefully consider the Room2rent semi-passive income opportunity and the great ROI that could be yours.

ROI!Room2rent is a cabin rental business. It is a

semi-passive investment that will give you stunning returns from 24% on your investment.

MOBILE CABINSCall Bevan BillingTODAY!

0508 222 464

EDIT Enjoying Mutual 72.indd 1 18/06/14 5:59 pm


on the periphery of the family while other family members might feel abandoned and angry.

• Enterprising women tend to feel more dissatisfaction than men with the lack of time they have available for family activities. The more children they have, the greater their dissatisfaction.

• The stress and long hours involved in running a business can lead to a lack of energy to participate in family activities during time off, which is usually needed to sleep and recharge the batteries.

• Other problems in the family such as impending divorce, or serious school or behavioural problems with children, can also become potential barriers to business success because of the time they consume and the negative impact they can have on a person’s energy and focus.

Enterprising CouplesWhere a couple are both involved in a business, the risk of work/family conflict can actually be greater – but so are the opportunities. In summarising the extensive research in this area Dr Don Edgar, ex-Director of the Australian Institute of Family Studies, says, ‘Being married acts as an inoculation to many of the major physical and mental problems that beset the human race. What stands out from the research is that quality of life is best predicted by one’s relationship with a partner.’

In other words, working in a business with your partner not only provides you with an enhanced opportunity for success; it also potentially enables you to further enjoy the benefits that come from a positive supportive relationship.

However, no one said it is easy. Being in business together raises a number of issues that require careful consideration.

FRANCHISE LANDSCAPE SUPPLIES LIMITED

P.O. Box 64 132, Botany, Auckland 2163

E: [email protected]

Ph: (09) 273 5352 • Mob: 0275 764 507

www.centrallandscapes.co.nz

IS THIS JUST A HEAP OF DIRT?Or your next big

business opportunity?We are New Zealand’s largest

landscape supply company.

Contact us NOW for your confi dential information pack.



Buying A Franchise: Relationships

Tips For Living And Working Together

Being in business with your partner raises a number of exciting challenges. Although some of these will be different for different couples, research shows that many of the stresses on working relationships come from remarkably similar issues. Here are some tips and questions to discuss with your partner in a number of important areas.

Risk - How much financial risk are you both comfortable with? Talk about the possibility that the business could fail and what this would mean for your family and your lifestyle.

Financial goals - How much money do you need to pull from the business to support your desired lifestyle? What sales do you need to generate to enable you to do this?

Vision - What is your vision of how you want your business and your family to function, including the goals you wish to achieve in both areas? These should embrace your most cherished values and should be written down.

Hours - How many hours are you each prepared to put into the business and what sacrifices are you not prepared to make? Also consider how the household chores will be attended to.

Children - How might the business impact on your children and what can you do to ensure their needs are being met? If you don’t put aside time to do the things your kids want to do, you cannot realistically expect them to support you.

Authority - Consider your strengths and areas of expertise. Who will have the final say on what issues and who ultimately is the boss? Also ensure there are rules and systems in place to guide how money will be spent.

Evaluation and adjustment - Things seldom go exactly to plan, so flexibility is vital. What process will you use regularly to evaluate how things are progressing and what changes are needed to accommodate emerging needs?

Tolerance - Working and living together is likely to magnify your strengths and weaknesses. What quirks do you each have that may get on each other’s nerves, and are you really prepared to accept these?

Support - You will need to cover for each other when one of you is under a lot of pressure and back each other up ‘for better or worse’.

Care - Don’t take your relationship for granted, even when business is absorbing a lot of your time and attention. Remind yourself, ‘It is good for our business, as well as our marriage, to take good care of each other’.

Conflict - Don’t let things fester and don’t push too hard to get your own way if you know it will create resentment. Where there are long-standing or serious difficulties, seek outside support.

Fun - Keep your sense of humour and make time to have some fun in the business.

Well-being - What can you both do to maintain your health and wellbeing in the face of pressure? Build a relaxation and personal health programme into your daily schedule.

Outside support - Encourage your extended family to take a positive interest in what you are doing, and seek friends who are supportive of your business venture.

ConclusionThere is no substitute for talking through these and other associated issues in an open and honest way. From these discussions, you are also likely to experience an enhanced sense of trust and interdependency which can only contribute further both to your relationship and your business.

The message is clear: don’t underestimate the impact of family issues on business success.

About the AuthorGreg Nathan is founder of the Franchise Relationships Institute and author of several books on franchising. He will be a speaker at the Franchise Association Conference in Queenstown in July 2014.

Committed to maintaining a high level of Excellence

Full training programOngoing operational supportMarketing supportTurnkey Operation

Wholly Bagels, Wellington’s iconic bagel franchise ready for nationwide expansion.15 years in operation, now offering opportunities in new locations available in both the North and South Island.

FOR FURTHER INFORMATION CONTACT: SAM ON 021 272 2422or EMAIL [email protected]


75

Franchise Opportunity: Leisure & Education

⇒ Why move to Auckland or Wellington when you can enjoy running a successful business in your own home town? That’s what attracted

Rose Boyce, Marie Gepte and Ana Ross to sKids – Safe Kids in Daily Supervision. The women are just three of around 70 sKids franchisees around the country providing before- and after-school care to more than 3,000 children every day. Like the others, they’ve experienced great demand for their services and have found sKids’ proven business model provides a great foundation for a growing business.

sKids franchisees work with local principals and parents to set up safe, structured care programmes on school premises. Franchisees employ and train their own staff to deliver the carefully-developed programmes, enabling them to operate in several different locations within their area.

From Urban To RuralRose Boyce has sKids programmes running at three sites: one urban, one semi-rural and one very rural. ‘In total, we service seven different schools,’ she explains. ‘It works well: because many parents are still at work in the afternoon, we offer a collection service to bring the children from other schools to their nearest sKids, and we also operate holiday programmes so our clients can rely on us all year round.’

Rose herself says she left school at 16, ‘but I always intended to be self-employed and run my own business. I went to the UK on my OE and

discovered I loved working with children. So when I returned in 2001 I got a job at sKids and got to know the systems inside out. When the Hamilton franchise became available 18 months ago, I had no trepidation about taking it on because I knew and trusted the franchise team, and it’s worked out very well.

‘I love this business and I find it very fulfilling – I know I can expand it even more in the future.’

Robust And FoolproofMarie Gepte owns and runs a Montessori early childhood centre in Dunedin, and when parents started asking for after-school care she decided sKids was the best option. ‘There is a huge difference between starting

something from scratch and taking on a sKids franchise. sKids has a robust blueprint and a foolproof formula, it’s backed by the experience of a well-established franchisor who wants you to succeed, and you get the opportunity to network with lots of other franchisees, too.

‘I found the sKids philosophy very much in line with mine: every child matters. I’ve only just started with sKids this term and discovered that if you love working with children, have endless patience and are prepared to go the extra mile for their parents, it’s great. We’re the first sKids centre in Dunedin and I can see it’s going to go far here, just as it has everywhere else.’

A Framework For SuccessAt the other end of the country, Ana Ross is finding her sKids business combines fun, profit and lifestyle. ‘I used to run my own childcare facility, but I decided to convert to sKids because it has a wonderful reputation and great, up-to-date systems in place. My Dad was a businessman and he has been very impressed with the structure, too. If I’d tried to do the same thing on my own it would have cost me way too much money! Instead, I have a framework of support and can still develop my own ideas and share them with others.

‘The business offers a good lifestyle, as well. Here at Parua Bay, near Whangarei, we offer an early morning, afternoon and holiday programme. That still leaves a good chunk of the day from 9am-2.30pm free for sales and marketing or just for fun! I have to say that the franchise is everything I hoped it would be, and after 18 months the only surprise has been how successful it is.’

Not Just A Big-City ThingChris Bartels, sKids’ business development director, says that the success enjoyed by Rose, Marie and Ana shows that there’s demand for the service right throughout the country. ‘Wherever there are schools, sKids help ensure that the children of busy parents are safe and stimulated. All the programmes are CYFS-approved so parents can access WINZ subsidies, and are based in participating schools so that children are generally in familiar surroundings. The result is a business that generates huge loyalty from children and parents alike.’

sKids area franchises start from $45,000 + gst. ‘Apart from being organised, a great leader and having endless patience, the only real pre-requisite is that you have a love of working with children,’ suggests Chris. ‘The business also fits well round other activities – Marie teaches for much of her day, while Ana enjoys the freedom of quiet mornings.

‘So wherever you live, if you can see the potential for a sKids franchise then give us a call. We’ll provide the training, the support and the systems you need to make a difference in your community – and build a successful business into the bargain.’

sKids franchisees find fun and fulfilment providing after-school care outside the big cities

Find more info at franchise.co.nz - Search: Safe Kids

Find more info at franchise.co.nz - Search: Safe Kids

LOCAL HEROESmaking a difference

Rose Boyce: ‘I love this business and I find it very fulfilling’

Advertiser InfoSafe Kids in Daily SupervisionPO Box 259 262, Botany, Auckland 2163www.skids.co.nzContactChris BartelsP 0-9-576 6602P 0800 SKIDSBIZ 0800 754 [email protected]

Ana Ross with some of the happy customers at her sKids centre at Parua Bay

Skids 75.indd 1 18/06/14 6:01 pm

77


⇒ One of the great benefits of being a Cheesecake

Shop franchisee is that it’s a happy place to be. David Reid should know – he was a franchisee himself for 13 years and is now the brand’s general manager in New Zealand. ‘It’s a very successful business concept,’ he says. ‘You can make a good income, a good capital gain and have fun, too.’

The Cheesecake Shop was originally founded in Sydney in 1991 and today has more than 200 stores throughout Australasia. It’s the first stop for a celebration, with a wide range of cheesecakes, mudcakes, tortes and desserts, celebration cakes and kids’ cakes, as well as little daily treats and a wide range of decorations. ‘No wonder people smile,’ David says.

Until 1999, David was a corporate manager with Goodman Fielder and Allied Foods. ‘I wanted a career change,’ he explains, ‘so my wife, Lyn, and I took a year off to look round the world. When we returned we saw The Cheesecake Shop and both loved the idea, and found that by incredible coincidence there were plans to open a store in Birkenhead – our home. So we were able to buy a brand new business and walk to work into the bargain.’

David and Lyn enjoyed every moment of their business. ‘One of the many rewards of being a franchisee with The Cheesecake Shop is not just growing the business, but growing the people within the business, too,’ says David. ‘Everyone learns from hands-on experience and that’s always rewarding, plus, of course, most customers are coming in for a treat or a celebration so it’s a happy place.’

Time For A Change‘We had 13 excellent years in our Birkenhead store and did very well out of it, but eventually I felt in need of a change so we put the business on the market. We sold it the weekend of The Cheesecake Shop conference, where the Australian manager tapped me on the shoulder and asked what I planned to do next. We hadn’t actually made up our minds, but I was promptly offered the New Zealand manager’s job ... starting that Monday!’

Since that time 18 months ago, David has been pouring his energies into

building The Cheesecake Shop brand with an impressive list of new sites and refurbished stores. ‘We will complete the rebranding of all the stores shortly,’ he says. ‘It has been a fantastic experience as we close each shop and, seven days later, re-launch a fresh, vibrant,

transformed business. It’s done a huge amount to drive our sales in the last twelve months and we are experiencing stellar sales and customer growth. Our 16 NZ stores grew sales by 13 percent in 2013/14, a substantially higher growth rate than most retailers! Now we are looking for new franchisees to take The Cheesecake Shop right around the country.’

Special Occasions Mean Special OpportunitiesSo what makes The Cheesecake Shop special to a potential franchisee? ‘Everything is produced on the premises,’ says David. ‘Some chains buy in from commercial kitchens, but we don’t – we stick to making on the premises, which is much appreciated by our customers. You don’t need to have experience, either, as all our recipes are tried, tested and easy and I can guarantee our training is first class as it’s done by me,’ he grins.

The all-inclusive cost is around $400,000. ‘This is a turn-key business,’ David emphasises. ‘All training, manuals, recipes and shop fit-out will be completed so you can move in and start operations on day one.’

And there are other benefits, too. ‘Unlike a bakery, The Cheesecake Shop doesn’t require you to start at 3am – this is a business with perfectly social hours, and 8am is quite early enough. In addition, as Lyn and I proved over 13 years, it’s great for a husband and wife team who like to work together and it can be extremely profitable run that way.’

David obviously relishes using his own experience to help new and existing franchisees achieve the same results. ‘We’ve done a lot of work assisting owners to increase sales through making improvements and suggestions as appropriate,’ he says. ‘We’ve also achieved big savings through a better buying infrastructure, and we’ve been piloting an add-on café option in Whangarei. The Cheesecake Shop is ready to roll. Within the next three to five years I expect we will have gone from 16 to nearly 30 stores, but the opportunities to get started are here and now.’

David says negotiations are already under way for locations in Lower Hutt, Porirua and the Wellington CBD. In addition, two further Auckland stores are planned at Mt Roskill and Grey Lynn, plus one in Hawkes Bay, one in Dunedin and three in Christchurch. ‘What we need now are the right people to own them, so if you fancy a business that puts a smile on every customer’s face, call me now! No experience is necessary.’

An experienced franchisee is helping The Cheesecake Shop go national

Find more info at franchise.co.nz - Search: The Cheesecake Shop

it’s always beenA HAPPY PLACE TO BE

Advertiser InfoThe Cheesecake ShopPO Box 301 857, Albany, Auckland 0632www.thecheesecakeshop.co.nzContactNick AvgerinosP 0061 2 9723 1011M 0061 4 0653 [email protected]

David ReidP 0-9-475 9634M 021 625 [email protected]

Tried and tested recipes mean franchisees don’t need prior experience to succeed with The Cheesecake Shop – and they don’t need to start at 3am, either

The Cheescake Shop 77.indd 1 18/06/14 6:02 pm

78 Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Volume 23 Issue 02 Winter 2014

⇒Franchise and Business OpportunitiesCompany Contact Pa

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IndustryInvestment from

Description

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FANZ Get more information

A-B

0800 2 Fix It Home & Building

$30,000 NZ’s leading trade services franchise system. Seeking plumbers, mechanics and electricians. 6 6

N M 021 403 540 franchise.co.nz – search: 0800 2 fix it

0800 Sunshade Home & Building

$25,000 0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

7 7

N P 0-6-876 9675 franchise.co.nz – search: Sunshade

AA Auto Centre Auto Services

$150,000 NZ’s premier provider in the auto service and repair market. 30 30

N P 0-9-966 8800 franchise.co.nz – search: AA Auto

Accessman Home & Building

$250,000+ Specialist hire company supplying access equipment to the construction and maintenance industry.

8 8

Y P 0-3-341 6333 franchise.co.nz – search: Accessman

ActionCOACH Business & Commercial

$80,000 ActionCOACH is the world’s #1 global network of business coaches and trainers. 30+ 1200

Y P 0800 228 466 franchise.co.nz – search: Actioncoach

AGATHA ParisMitchell Grant

Retail $300,000 AGATHA Paris – iconic French fashion jewellery that fuses the fashionable with the affordable. Founded in Paris in 1974, now running 340 successful boutiques in 25 countries. Open your own boutique or kiosk, no previous experience required, full support from an award-winning, well-run local team.

11 340

N P 0800 AGATHA M 021 989 895 E [email protected] W agatha.co.nz franchise.co.nz – search: Agatha

AirifyJeff Taylor

57 Home Services

$48,000+ Airify are the only nationwide company who specialise in cleaning and maintaining heat pumps. They don’t sell, install or repair them - cleaning every little fragment of the heat pump is their speciality. Seeking knowledgeable, reliable, good communicators. Full training given.

1 1

N P 0800 247 439 M 021 147 6880 E [email protected] W airify.co.nz franchise.co.nz search: Airify

AluRestore Home & Building

$49,000 Fully mobile aluminium joinery re-coating franchise. 1 1

N P 0508 737 867 franchise.co.nz search: Alurestore

Amazing Clean New Zealand

Home & Commercial

$100,000- $150,000

Ultrasonic blind cleaning & repairs and curtain, upholstery/mattress cleaning. 1 70+

N P 0800 2 AMAZE franchise.co.nz –search: Amazing

Anchor Franchise Andy McDowell

65 Food & Beverage

$300,000 Market leader in the sales and distribution of milk products and beverages throughout New Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, De Winkel, Country Goodness, Mainland, Kapiti, Calciyum and Eon. National franchise structure operating since 1992 offering exclusive territories.

65 65

Y P 0-9-295 2742 E [email protected] W anchor.co.nz franchise.co.nz – search: Anchor

Anytime Fitness Health & Fitness

$280,000 Anytime Fitness is a convenient 24-hour international fitness club franchise. 4 1300+

N P 0-7-839 0209 franchise.co.nz – search: anytime

Appliance Tagging ServicesSteve Wren

10 Business & Commercial

$74,500+ Appliance Tagging Services are Australia’s leading electrical testing and tagging franchise and are now franchising in New Zealand. Join our award-winning franchise business and enjoy the support of our proven system. We are seeking safety-minded well-organised people with a passion for success.

New 40

N P 0061 3 8520 9750 M 0061 401 655 655 E [email protected] W appliancetaggingservices.com.au franchise.co.nz – search: Tagging

Archgola Home & Building

$10,000 Provider of all-weather permanent outdoor canopies. Seeking clever DIY people or tradesmen. 23 23

N P 0-9-426 0033 franchise.co.nz – search: Archgola

Armstrong Smarter Security

Business & Commercial

$150,000 Armstrong for smarter security. Retail and mobile locksmith and alarm specialists. 14 14

Y P 0-9-415 0585 franchise.co.nz – search: Armstrong

At Your Request Franchise Group

Home & Commercial

$14,000 NZ’s premium home, commercial and lawn service franchise system. 200+ 200+

N P 0800 297 297 franchise.co.nz – search: Your Request

Baby-on-the-Move Retail $35,000 Specialising in rental and sales of baby and toddler car seats and other products. 26 26

N P 0-9-422 2285 franchise.co.nz – search: Baby

Bakers Delight Food & Beverage

$295,000 Bakers Delight is the world’s largest franchise bakery with 700+ bakeries across 4 countries, serving 2 million customers each week. Trading for 29 years. Proven business formula, with over 90% success rate. Full training including baking and ongoing operational assistance. Turnkey operation.

36 700+

Y P 0800 225 388 E [email protected] W bakersdelight.co.nz franchise.co.nz – search: Bakers

Bark Busters Leisure & Education

$20,000 - $40,000

Bark Busters is the world’s largest, most trusted dog training company. 2 450+

N P 0800 167 710 franchise.co.nz – search: Bark

Base7 Home & Building

$120,000 Mobile flooring franchise. Lower overheads, higher returns. Experience not essential, full training provided.

9 9

N P 0508 356 677 franchise.co.nz – search: Base7

Bathroom Direct Home & Building

$150,000- $250,000

Franchised bathroom renovation business. Supply and installation of bathroom products. 4 4

N P 0-9-913 3110 M 021 959 796 franchise.co.nz – search: Bathroom

bb’s CaféDavid Bernard

Food & Beverage

$300,000 One of NZ’s most proven and trustworthy franchises. No previous experience required. Full training and support given. Seeking people with drive and a passion for coffee, fresh food and exceptional customer service.

21 60

N P 0-9-973 4821 M 021 331 243 E [email protected] W bbscafe.com.au franchise.co.nz – search: bb’s

BedpostGraeme Doak

31 Retail $50,000 New Zealand’s premium specialist bedding and bedroom furniture retailer with a focus on superior customer service, top brands and expert advice. Looking for motivated owner-operators passionate about selling and providing a high level of customer service.

16 16

Y P 0-9-278 1010 M 021 665 923 E [email protected] W bedpost.co.nz franchise.co.nz – search: Bedpost

westpacDIRECTORYof franchising

Franchise & Business Opportunities

National Master Licence Opportunities

Specialist Advisors

⇒ ⇒ ⇒

788787

• Over 250 franchises & master licences

• Essential details• Investment levels• Specialist lawyers,

accountants, bankers & consultants

• Index to advertisers

www.franchise.co.nz

New Zealandmagazine | website | digital | email

DIR_2302 78.indd 1 19/06/14 4:24 pm

Search the Westpac Directory of Franchising at www.franchise.co.nz 79

GULP!

Who Do I Contact?

How Many Are There?

What Does It Cost?

What’s Available?


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Big Paddle Company Business & Commercial

$42,500 - $54,500

We provide a business-consulting model. Seeking experienced successful business people. 1 2

N P 0-9-630 7710 franchise.co.nz – search: Paddle

Bin Inn Retail Group Co-operative

Retail $110,000 Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required.

36 36

N P 0-7-575 6939 franchise.co.nz – search: Bin Inn

Bookends Education $30,000 Specialists in supplying all textbooks nationally to schools and other educational institutions. 18 18

Y P 0-3-377 9555 franchise.co.nz – search: Bookends

Breakers Café & BarSteve Glasspole

38 Food & Beverage

$25,000- $200,000

Breakers Café & Bar was established in 1997. Proven franchise model providing Kiwi fare at affordable prices. Seven locations central/lower North Island. Looking to expand. Seeking energetic food lovers with entrepreneurial attitude and love of public prepared to go the extra mile to succeed.

7 7

N P 0-6-834 0537 M 027 442 3487 E [email protected] W breakerscafebar.co.nz franchise.co.nz – search: Breakers

Brucies Lawnmowing & Garden CareBruce Rea

Home Services

$49,000 Brucies Lawnmowing and Garden Care has grown dramatically since launching. We have a strong presence in Auckland and are looking to establish master franchises throughout New Zealand. We can help you build a strong business. No experience required, but professionalism and integrity are a necessity.

12 12

N P 0-9-267 7244 M 027 273 4992 E [email protected] W thebruciegroup.co.nz franchise.co.nz – search: Brucies

Brumby’s BakeriesDavid Bernard

56 Food & Beverage

$400,000- $450,000

Australia’s longest running and very successful bread franchise. The Brumby’s system and procedures have been developed to help you run your business. Every facet of running a Brumby’s store has been standardised to promote efficiency. Estimated turnkey price, depending on size and location.

18 329

N P 0-9-973 4821 M 021 331 243 E [email protected] W brumbys.com.au franchise.co.nz – search: Brumby’s

Bugger Café John Gourley

42, 43

Food & Beverage

$250,000+ The Bugger concept is different from other cafés. We focus on an uplifting, entertaining food and coffee experience. Our flagship is enjoying stunning success. Join us as a foundation franchise. Grow with us and have some fun.

1 1

N M 027 551 0963 E [email protected] W buggercafe.co.nz franchise.co.nz_search: Bugger

BurgerFuel Food & Beverage

$300,000+ The ultimate experience in gourmet burgers. Seeking hardworking people with great attitude. 30 41

Y P 0-9-376 6007 franchise.co.nz – search: Burger Fuel

Burger Wisconsin Food & Beverage

$140,000 “Home of the world’s best burgers.” Gourmet opportunity for operators with good taste. 24 24

N P 0-4-384 9000 franchise.co.nz – search: Wisconsin

CaciLisa Travis

39 Health & Beauty

$250,000+ Caci is a highly sought-after, well-recognised household name. Our clinics are a profitable business in a growing industry. Successful Caci franchisees come from all walks of life – from nursing through to corporate executives and beauty therapists wanting to go to the next level.

29 29

Y P 0-9-847 9220 M 027 298 6077 E [email protected] W franchise.micromode.co.nz franchise.co.nz –search: Caci

Café BotannixMurray Belcher

55 Food & Beverage

$150,000 Contemporary deli cafes serving organic coffee and organic food options in Palmers garden centres.

4 4

N P 0-9-444 4369 E [email protected] franchise.co.nz – search: Botannix

Cafe2UJohn Stanton

63 Food & Beverage

$129,410 Cafe2U is the world’s largest mobile coffee van franchise. Cafe2U’s success is based on the unique “Acceleration Package” that guarantees and fast-tracks income. Intensive four-week training programme and ongoing support is provided. All you need to do is bring your smile.

8 230+

Y P 0508 004 388 E [email protected] W cafe2u.co.nz franchise.co.nz – search: Cafe2U

CAL SystemsIan Charman

22 Financial Services

$90,000 Turnkey operation. Set up and run a finance company from home. No finance experience required. Exclusive training, support, documentation and custom-built software provided. 37 years’ experience and proven success.

30 30

N P 0-4-293 6899 E [email protected] W calsystems.co.nz franchise.co.nz – search: CAL

Cartridge WorldGeoff Smith

50 Computer $100,000- $125,000

The largest, most experienced cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Operating worldwide. Easily learned, full training provided. Includes stock, plant, training and licence fee.

36 1650

N P 0-3-446 8600 M 0274 339 829 E [email protected] W cartridgeworld.co.nz franchise.co.nz – search: Cartridge

Cash Converters Retail P.O.A. World leaders in the retailing of quality second-hand goods. Franchises available New Zealand wide.

13 Y P 0-9-414 1960 franchise.co.nz – search: Converters

Ceiling Master Home & Commercial

$62,500 Specialist cleaning system designed for ceilings, walls and exterior house washing. 3 3

N P 0-3-365 5111 franchise.co.nz – search: Ceiling

Central Landscape & Garden SuppliesPaul Brinkman

73 Home & Building

$200,000 Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Y P 0-9-273 5352 M 0275 764 507 E [email protected] W centrallandscapes.co.nz franchise.co.nz – search: Landscapes

B-C

Looking for a business opportunity but don’t know where to start?1 Choose by IndustryWe have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at franchise.co.nz.

2 Choose by InvestmentThe ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

3 Choose by TypeThe description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz - use the search word in the right hand column to find it easily.

Please NoteEach listing contains information as supplied by that particular entity. However, you should confirm the accuracy of the information in each particular case. The FANZ column advises you which are members of the Franchise Association of New Zealand. You are advised to confirm the membership status of any entity. Neither the sponsors of this Directory nor the publisher accept liability for any omissions or errors.

Are you seeing this opportunity as CLEARLY as you should?

Financial peace of mind starts here0800 555 8020www.franchiseaccountants.co.nz/[email protected] PAGE 91

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Civic Video Retail $150,000 Home entertainment stores specialising in the rental and sale of DVDs and games. 56 300

Y P 0-9-523 6322 franchise.co.nz – search: Civic

Cleancorp Rose Dunn

Home & Commercial

$25,000 Cleancorp offers home cleaning and commercial cleaning franchises. Seeking committed people to deliver great service. We source and acquire commercial cleaning contracts for our franchisees who are provided with full training, ensuring the same professional standards are offered to all customers.

105 105

Y P 0-9-304 0599 M 021 507 293 E [email protected] W cleancorp.co.nz franchise.co.nz – search: Cleancorp

Clean PlanetTony Pattison


P.O.A. Clean Planet, environmentally better for you and your customers. No selling, no invoicing, we do it for you. Well-established and growing strongly throughout regional New Zealand. Now looking for master licensees and franchisees. Work for yourself with the support of our proven processes and systems.

100 100

Y P 0-9-622 0828 M 021 244 1709 E [email protected] W cleanplanet.co.nz franchise.co.nz – search: Planet

Cleantastic Commercial Cleaning


$13,800 A business of your own with a guaranteed income and lifestyle opportunities. 280 1000

Y P 0-6-843 3320 franchise.co.nz – search: Cleantastic

Club Physical Health & Fitness

$200,000 Club Physical is a health club. Our vision is to become New Zealand’s first choice in wellness. 14 14

N P 0-9-417 0071 franchise.co.nz – search: Physical

Cobb & Co Food & Beverage

$200,000 The iconic kiwi family restaurant operating successfully throughout New Zealand since 1970. 8 8

N P 0204 1007 007 franchise.co.nz – search: Cobb

Coffee Culture Food & Beverage

$350,000+ Creating luxurious environments for our guests to enjoy the finest espresso coffee since 1996. 14 17

Y P 0-3-377 2605 franchise.co.nz – search: Culture

ColorGlo International Auto Services

$47,000 Colour restoration and repair of leather, vinyl, plastic, cloth, carpet. 4 315

N P 0-9-524 6214 franchise.co.nz – search: Color Glo

Colourplus Retail $250,000 New Zealand’s fastest growing décor franchise. No industry experience required. 30 30

Y P 0-9-818 9215 franchise.co.nz – search: Colourplus

Columbus CoffeeGraeme Tait

37 Food & Beverage

$250,000- $350,000

NZ’s premium café franchise. A highly recognised and trusted brand offering customers exceptional coffee and chef-prepared food. Awarded both Food and Beverage Franchise System of the Year and Supreme Franchise System of the Year 2009/10 and 2010/11. Suit owners with passion for coffee, food and the value of customer relationships.

58 58

Y P 0-9-520 1044 M 021 988 345 E [email protected] W columbuscoffee.co.nz franchise.co.nz – search: Columbus

Complete First Aid Supplies


$55,000 Market leader in supply of first aid kits to businesses. Seeking self-motivated people. 4 4

Y P 0-9-827 7726 franchise.co.nz – search: First Aid

Computer TroubleshootersDave Mudford Lyn Aikman

Computer $27,500 On-site and remote ITC support through to total managed services, targeting small to medium businesses and SOHO. Operating in over twenty-five countries. National brand, full training and support. Ideal for those with corporate backgrounds and management skills or technician/IT specialists able to work hands-on.

28 500

N P 0800 728 768 P 0800PCTROUBLE E [email protected] W comptroub.co.nz franchise.co.nz – search: Troubleshooters

ContoursGrant Archibald

Health & Fitness

$95,000 Contours is a nationwide chain of health and fitness clubs exclusively for women. 13 13

Y P 0-9-577 4223 M 021 662 239 E [email protected] W contours.co.nz franchise.co.nz – search: Contours

Cookie Time Food & Beverage

$65,000 + Distribution of snack products to retailers & other on-sellers. 42 44

N P 0-3-349 6161 franchise.co.nz – search: Cookie

Cookright Kitchen ServicesRobyn Broughton

67 Food & Beverage

$70,000 Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Y P 0800 804 104 E [email protected] W cookright.co.nz franchise.co.nz – search: Cookright

Cooltime Home & Building

$30,000 Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer. 7 7

Y M 0275 973 737 franchise.co.nz – search: Cooltime

Coresteel Buildings Home & Building

$75,000 Specialises in the design and construction of rural, commercial and industrial buildings. 22 22

N P 0-9-438 1562 franchise.co.nz – search: Coresteel

Corporate CabsGary Bennett


$35,000+ Corporate Cabs is proud to be New Zealand’s premier cab operator with a fleet of cabs in Auckland, Wellington, Christchurch, Dunedin and Queenstown. Our brand is built on the professionalism of our franchise owners and we invite you to consider joining our fleet.

400 400

N P 0-9-632 0600 E [email protected] W jointhefleet.co.nz franchise.co.nz – search: Cabs

CrestCleanGrant McLauchlan


$10,000 Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. NZQA training programme provides career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

435 435

Y P 0800 273 780 E [email protected] W crest.co.nz franchise.co.nz – search: Crest

Crewcut Home Services

$8,800 + equip

Quality home service franchise providing property maintenance requirements to the domestic market.

260 260

Y P 0-9-481 0004 franchise.co.nz – search: Crewcut

Crust Gourmet PizzaJeff Moss

46 Food & Beverage

$200,000 Crust Gourmet Pizza is ideally suited to today’s fast-paced lifestyle, providing excellence in service and high-quality product to customers. Seeking business-minded people with financial management experience, committed, willing to take advice and direction to achieve results. Need to be entrepreneurial with an appetite for success.

2 134

N M 021 655 149 E [email protected] W crustpizza.co.nz franchise.co.nz – search: Crust

CutshopSimon Morton

Home & Building

$800,000 Cutting, edging and drilling of sheet materials for the DIY, cabinet making and commercial shop fitting industry. Cut to any shape or size. Seeking experienced individual prepared to employ and manage a production and marketing team to achieve above average return on investment.

1 1

Y P 0-9-527 2856 M 021 974 625 E [email protected] W cutshop.co franchise.co.nz – search: Cutshop

Deck & Fence ProJoe Hesmondhalgh

32, 33

Home Services

$24,950 Professional home service franchise offering specialised restoration services to homeowners for decks, fences, garden furniture, garage doors and more. Oil, stain and paint restoration specialists. Franchises available nationwide. Full training and equipment included. Download a free info pack at www.deckandfencepro.co.nz

28 28

Y P: 0-7-552 5311 M 0274 108 940 E [email protected] W deckandfencepro.co.nz franchise.co.nz – search: Deck

Dollar Value Retail $160,000 Retail stores providing great product and service value to all customers. 4 4

N M 029 289 6149 franchise.co.nz – search: Dollar

Domino’s Pizza Food & Beverage

$350,000 Specialist quick service pizza franchise. Over 1 million pizzas a day worldwide. 77 8600

N P: 0061 7 3633 3333 franchise.co.nz – search: Domino’s

Donut KingCraig Watson

Food & Beverage

$250,000- $330,000

Donut King is a speciality donut and coffee chain which has been growing steadily in Australia since 1981. Now available in NZ. Full training and support given. Seeking self-motivated, energetic, positive people with good communication skills. Estimated turnkey price, depending on size and location.

3 350

N P 0061 4 1836 0392 E [email protected] W donutking.com.au franchise.co.nz – search: Donut King

Dream DoorsDerek Lilly

18 Home & Building

$30,000 + Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 35+

Y P 0-3-443 5133 E [email protected] W dreamdoors.co.nz franchise.co.nz – search: Dream

Driving Miss Daisy Home Services

$20,000 Driving Miss Daisy is a safe, friendly and reliable companion driving service. 29 50

Y P 0800 948 432 franchise.co.nz – search: Daisy

EcomistNicholas Schnell

66 Home & Commercial

$30,000 A product sales-based business selling automatic insect control, odour control and fragrancing systems. Selling to both commercial and residential customers. Suitable for husband/wife teams or individuals with sales or business experience. A franchise opportunity with room for independent thinking.

19 30

N P 0-7-345 1226 M 027 543 2627 E [email protected] W ecomistsystems.com franchise.co.nz – search: Ecomist

If you’re just starting in franchising, talk to someone who isn’t.

Westpac New Zealand Limited

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EmbroidMeGrant Archibald


$95,000 World’s largest embroidery, screen printing and promotional products franchise. One stop shop for business needs. Highly visible retail stores, modern showrooms, latest embroidery technology. Operating since 2000. No experience required although management and sales abilities would be highly regarded. Financial assistance possible.

7 350

Y P 0-9-577 4223 M 021 662 239 E [email protected] W embroidme.co.nz franchise.co.nz – search: EmbroidMe

Esquires Coffee HousesDavid Bernard

Food & Beverage

$350,000- $450,000

Award-winning international café brand offering 100% Fair Trade coffee in stylish comfortable surroundings. NZ’s fastest-growing café franchise. Twice winners of NZ’s Franchise System of the Year Award for the Food & Beverage category (2005 & 2006). Estimated turnkey price, depending on size and location.

42 100+

N P 0-9-973 4821 M 021 331 243 E [email protected] W esquirescoffee.co.nz franchise.co.nz – search: Esquires

Exceed Home Network Home & Building

$25,000 - $50,000

Exceed Home Network provide home delivered services for home and property owners. 27 27

Y P 0800 25 27 36 franchise.co.nz – search: Exceed

Expense Reduction AnalystsDenis Stevens


$45,500 World leading cost management group represented in 32 countries. We help clients reduce overhead expenses. Contingency based - no savings -no fees - no risk. Seeking experienced business people who want to capitalise on their experience. Earn what you’re worth, not what someone else wants to pay you.

26 700+

N P 0-4-566 6615 M 0274 487 089 E [email protected] W expensereduction.com franchise.co.nz – search: Expense

Fastway Couriers 38 Business & Commercial

$20,000 + Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards.

275 1600

Y P 0-6 833 6333 E [email protected] W fastway.co.nz franchise.co.nz – search: Fastway

Fifo Capital Financial Services

$49,500 + Invoice discounting and factoring services designed to assist clients’ cashflow needs. 12 16

Y P 0-9-447 1999 franchise.co.nz – search: Fifo

Fix It Building Services

Home & Building

$5,000 + New Zealand’s only nationwide trade-based building repair and renovation franchise. 11 11

Y P 0-9-566 0297 franchise.co.nz – search: Fix It

Footloose Retail $160,000 New Zealand’s largest franchised ladies fashion footwear group. Ideal for motivated owner-operator.

22 22

N P 0-9-298 5228 franchise.co.nz – search: Footloose

Freedom Companion Driving ServicesRichard Bright

25 Home Services

$24,900 Freedom Companion Driving Services provide a highly personalised companion driving service for those who can’t drive themselves. Based on award-winning systems with great ongoing support. Seeking caring individuals wanting a great lifestyle business helping people in their community.

12 12

Y P 0800 956 956 E [email protected] W freedomdrivers.co.nz franchise.co.nz – search: Freedom Driving

fridgefreezericebox Retail $150,000 Affordable on-trend street-wear in cool, individual, retail outlets. Benefit from our buying power. 2 2

N P 0-3-348 4768 franchise.co.nz – search: Fridge

Fritz’s Wieners Food & Beverage

$40,000 Fritz’s Wieners offer award-winning German bratwurst sausages with a variety of condiments. 6 6

N P 0800 437 489 franchise.co.nz – search: Fritz’s

Frontrunner Retail $160,000- $250,000

Well-established retailer of technical sports and athletic footwear, clothing and accessories. 9 9

N P 0-3-348 4768 franchise.co.nz – search: Frontrunner

Furniture Court Retail $250,000 Specialist furniture retailer in lounge, dining, bedroom, occasional and accessories. 20 20

N P 0-9-277 5465 franchise.co.nz – search: Furniture

Generation HomesDavid Mansel

11 Home & Building

P.O.A. We build houses for clients all over New Zealand for a fixed price and on a time guarantee. We have fulfilled our promise for over 16 years to over 2,200 happy families, ensuring that we make building a stress-free process for our clients.

14 14

N M 0274 908 399 E [email protected] W generation.co.nz franchise.co.nz – search: generation

Giggle TVJazz Kiihfuss


$140,000- $300,000

New Zealand’s largest digital signage network which uses a unique formula to entertain viewers and promote small business. Seeking forward-thinking, self-driven, focused people with pizzazz who want a business with lifestyle and repetitive income.

8 8

N P 0-6-355 3480 M 027 603 9991 E [email protected] W giggletv.co.nz franchise.co.nz – search: Giggle

Gloria Jean’s Coffees Food & Beverage

$300,000 Gourmet speciality coffee franchise. Seeking people passionate about coffee. 25 925

N P 0-9-520 6477 franchise.co.nz – search: Gloria

Golden Nuts Food & Beverage

$70,000 - $100,000

“The best nut roasting retail kiosk in the world” state-of-the-art design kiosk. 6 6

N P 0-9-622 0333 franchise.co.nz – search: Golden

Green Acres Franchise GroupMitchell Cooper

20 Home Services

$24,000 Green Acres, the largest and most successful home services group in New Zealand started in 1991 and is still growing. Franchises available: home cleaning, commercial cleaning, lawn & garden care, car valet, pool valet or home maintenance services with Hire a Hubby, our sister company.

550 550

Y P 0800 692 643 E [email protected] W greenacres.co.nz franchise.co.nz – search: Green Acres

GroutProJoe Hesmondhalgh

32, 33

Home & Building

$10,000+ GroutPro are a multi award-winning franchise. Earn $2,000+ per week in one of the hottest sectors in the home improvement industry today. This is your chance to join an established, and very successful, industry-leading franchise group. Just $10,000 deposit with the balance paid over 5 years.

42 75

Y P: 0-7-552 5311 M 0274 108 940 E [email protected] W deckandfencepro.co.nz franchise.co.nz – search: GroutPro

Guthrie Bowron Retail $250,000- $300,000

Decorating specialists focusing on paint, wallpaper, fabric and tiles. 56 56

Y P 0-9-306 1040 franchise.co.nz – search: Guthrie

Habitual Fix Food & Beverage

$150,000 New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies. 10 10

N M 021 428 970 franchise.co.nz – search: Habitual

Hardy’s Health Stores Health & Beauty

$300,000 New Zealand’s premium group of retail natural health stores. 31 31

Y P 0-7-838 3274 franchise.co.nz – search: Hardy’s

Harrisons Carpet OneMike Simpson

Home & Building

$80,000 Unique opportunity to purchase one of New Zealand’s best franchise systems, earn a high income and build an extremely saleable business of significant value. If you are outgoing, motivated, enjoy selling and results-focused, contact us for more information. Flooring experience not needed.

46 1800

Y P 021 283 8040 E [email protected] W carpetone.co.nz franchise.co.nz – search: Carpet

Harvey World Travel Retail $100,000 High profile award-winning retail travel agency. 54 350+

N P 0-9-307 1860 franchise.co.nz – search: Harvey

Healthy AirMarcus Wyatt

23 Home Services

$25,000 Healthy Air is the recognised leader in the heat pump service, cleaning and sanitising industry. We are offering a 100% money-back guarantee to convey our confidence in our operating model to franchisee candidates. Full training provided.

New New

N P 0-3-352 6986 M 021 998 511 E [email protected] W healthyair.co.nz franchise.co.nz – search: Healthy Air

Healthy Homes Home & Building

$60,000 Installation of PinkBatts into new and existing residential properties. 19 19

Y P 0-9-414 2725 franchise.co.nz – search: Healthy Homes

Hell Ben Cumming

Food & Beverage

$200,000 A brand with attitude that cannot be missed. Our damned fine gourmet menu, coupled with sophisticated systems and support, make this a wicked opportunity. Hell is looking for new franchisees with a passion for our brand and a willingness to learn. Opportunities available nationwide.

64 70

N M 027 364 2431 E [email protected] W hellpizza.com/nz franchise.co.nz – search: Hell

Hire A HubbyMitchell Cooper

54 Home & Building

$32,000 New Zealand’s first choice for professional home maintenance, building and renovation services. Hire a Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

60 60

Y P 0-9-845 2640 E [email protected] W hireahubby.co.nz franchise.co.nz – search: Hubby

Hog’s Breath CaféPeter Josefski

28 Food & Beverage

$750,000 Opportunity to own and operate a licensed family restaurant as part of a very successful brand. Offering outstanding training and support in all areas of restaurant business. Be part of our successful franchise system with distinctive culture and philosophy. Sites available across New Zealand.

2 82

Y P 0800 HOGSTER M 0061 4176 16897 E [email protected] W hogsbreath.co.nz franchise.co.nz – search: Hogs

Home Instead Senior Care

Home Services

$155,000 Provides caregiving support to seniors and their families at home. No experience required. 4 900+

Y P 0800 694 472 franchise.co.nz – search: Home Instead

HRV VentilationRobert Bell

19 Home & Building

$350,000 Become part of the change at HRV. Certified HRV ventilation franchise opportunities available. You must be a hands-on operator with willingness for direct sales and in-home selling. With a first class brand and market leading products, this opportunity is one not to be missed.

2023

N P 0800 HRV 123 M 027 239 2750 E [email protected] W hrv.co.nz franchise.co.nz – search: HRV Ventilation

HRV WaterRudy Kokx

8 Home & Building

$25,000 HRV is one of New Zealand’s most recognisable brands. Opportunity to leverage on the branding, existing database, proven systems and industry-leading sales strategies. Would suit driven, motivated people with a basic understanding of direct sales.

1920

N P 0-9-555 6042 M 021 421 346 E [email protected] W hrv.co.nz/water-licensee.aspx franchise.co.nz – search: HRV Water

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Humitech Business & Commercial

$90,825 Simple, effective panels to reduce commercial chilling costs and improve performance. 12 12

N P 0800 486 434 franchise.co.nz – search: Humitech

Insultech Group Home & Building

$80,000 - $125,000

Supply, install & advise on full range of insulation materials for new & existing properties. 5 5

N P 0-9-263 9770 franchise.co.nz – search: Insultech

Issimo Retail $150,000 Issimo is the fashion shoe franchise where exclusive doesn’t mean expensive. A destination store. 2 2

N P 0-3-348 4768 franchise.co.nz – search: Issimo

Jamaica Blue Food & Beverage

$300,000 Contemporary café concept built on the foundations of fine coffees and fabulous food. 5 94

Y P 0-9-377 1901 franchise.co.nz – search: Jamaica

Jani-King Business & Commercial

$22,200+ World’s number one commercial cleaning franchise company. Full support for franchisees. 300 13K+

Y P 0-9-441 9996 franchise.co.nz – search: Jani

Jellybeans Music Leisure & Education

$25,000 Jellybeans Music provides curriculum based music programmes for schools. New 30+

Y P 0800 754 372 franchise.co.nz – search: Jellybeans

Jesters PiesGrant Rawlinson

Food & Beverage

$220,000 Award-winning gourmet pie franchise. An extensive range of quality pies and associated products freshly baked on premises daily. Iconic Kiwi business. Easy business model to operate. Loads of external revenue opportunities for franchisees who want to be business owners not shopkeepers.

18 50+

Y P 0-9-442 4680 M 021 274 4050 E [email protected] W jesters-pies.co.nz franchise.co.nz – search: Jesters

Jim’s Mowing Home Services

$15,000 Jim’s are the largest lawnmowing franchise in the world. Master franchises available all services. 282 2015

Y P 0-9-522 2265 franchise.co.nz – search: Jim’s Mowing

Jim’s Test & Tag Business & Commercial

$75,000+ vehicle

NZ’s number one choice for mobile electrical testing and tagging of in-service equipment. 20+ 120+

Y P 0800 454 654 franchise.co.nz – search: Jim’s Test

Jim’s Trees & Stump Removal

Home Services

$55,000+ Progressive and professional services – pruning, removal and climbing. Highest standards of training.

3 40

N P 0-6-843 2848 franchise.co.nz – search: Jim’s Trees

Jumping Beans International

Leisure & Education

$40,000 - $45,000

Leading edge, fun physical skills programme for children 0 to 6. 6 7

N P 0-9-475 9204 franchise.co.nz – search: Jumping

Just Cabins Home & Building

$250,000 Just Cabins provides portable cabins for rent which provide a passive income. 39 39

Y P 0800 587 822 franchise.co.nz – search: Cabins

Just Cuts Health & Beauty

$100,000- $200,000

Just Cuts franchise. You don’t need to be a hairdresser to join. 24 174

N M 027 277 7071 franchise.co.nz – search: Justcuts

Just Loans Financial Services

$100,000+ Just Loans is a finance company providing personal loans. Turnkey money-lending system. 5 5

N P 0800 333 455 franchise.co.nz – search: Just-loans

Kelly SportsPaul Jamieson

31 Leisure & Education

$25,000 Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

27 58

N P 0-9-427 9377 M 021 409 241 E [email protected] W kellysports.co.nz franchise.co.nz – search: kelly

Kinetic Electrical Home & Building

P.O.A. Electricians, electrical contractors – become more successful as part of the Kinetic team. 9 9

Y M 0274 852 010 franchise.co.nz – search: Kinetic

Kitchen Studio Home & Building

$100,000+ Kitchen Studio is a full-service kitchen provider seeking applicants with sound commercial acumen.

17 17

N P 0-3-964 4580 franchise.co.nz – search: Kitchen Studio

KiwiHost Business & Commercial

$50,000 Turn your B2B sales skills into profit with an iconic brand. 18 18

Y P 0-3-343 5007 franchise.co.nz – search: KiwiHost

Kiwikrane Leisure $50,000 + Kiwikrane is a national franchise. Franchisees own and operate amusement machine routes. 51 51

Y P 0-9-846 2800 franchise.co.nz – search: Kiwikrane

KiwiYo Food & Beverage

$150,000- $600,000

Self-serve frozen yoghurt business. Fastest-growing international hospitality sector. 3 5

N P 021 339 644 franchise.co.nz – search: Kiwiyo

Kwik Kerb Home & Building

P.O.A. Market leaders in domestic and commercial continuous concrete kerbing. 42 800

N P 0800 865 945 franchise.co.nz – search: Kwik Kerb

Landmark Homes Home & Building

$50,000 A growing building franchise with a well-established brand offering stylish designs. 10 10

Y P 0-7-578 2295 franchise.co.nz – search: Landmark

Laser ElectricalJustin Worsley

Home & Building

$30,000+ Multi award winning Laser Group assists electrical contracting companies become more successful. Become part of NZ’s largest electrical contracting network. Unique model suits existing successful electrical contracting business owners. Westpac Supreme Award (2005 & 2006) for Franchise System of the Year.

56 131

Y P 0-9-820 3800 M 0274 822 306 E [email protected] W laserelectrical.co.nz franchise.co.nz – search: Laser

Laser PlumbingJustin Worsley

Home & Building

$30,000+ Multi award winning Laser Group assists plumbing contracting companies become more successful. Become part of NZ’s largest and fastest growing plumbing contracting network. Unique model suits existing successful plumbing, gasfitting, roofing and drainlaying business owners. Westpac Supreme Award (2005 & 2006) for Franchise System of the Year.

36 69

Y P 0-9-820 3800 M 0274 822 306 E [email protected] W laserplumbing.co.nz franchise.co.nz – search: Laser

Latitude HomesMarc Hunter

21 Home & Building

$50,000-$150,000

If you are looking for a business opportunity that puts you in control of your future with proven financial rewards, contact us. Our company is expanding and is experiencing consistent growth. We have opportunities for the right people and there is no time better than in the current house building cycle.

5 5

N P 0-9-238 7661 M 021 614 369 E [email protected] W latitudehomes.co.nz franchise.co.nz – search: Latitude

LawnFix Home Services

$85,000 Lawn care – everything except mowing them. We are the qualified pros. 2 2

N P 0-7-548 0008 franchise.co.nz – search: LawnFix

Leadership Management


$75,000 LMA licensees deliver a process that provides skill and competency development. 6 44+

N P 0800 333 270 franchise.co.nz – search: LMA

Lifetime Distributors Business & Commercial

$20,000 Display marketing company that delivers the convenience of shopping in the workplace. 23 150+

N P 0-9-574 6695 franchise.co.nz – search: Lifetime

Lime Juice BarLes Seiler

Food & Beverage

$25,000 NZ’s largest mobile juice and smoothie bar. Easy to operate business in the growing healthy food sector. Turnkey operation with full franchisor training and support. Great lifestyle business, you choose when you work. Suits fun loving people who are good communicators and enjoy healthy eating.

1 1

Y M 027 222 7487 E [email protected] W limejuicebar.co.nz franchise.co.nz – search: lime

Liquorland Retail $250,000+ Specialist retailer of liquor and associated products. A member of FlyBuys nationally. 75 75

N P 0-9-621 0875 franchise.co.nz – search: Liquorland

Little Dribblers Leisure & Education

$44,000 An easily run part- or full-time business. Kids football for ages 1 – 7 years. 4 4

N P 0-4-586 6006 franchise.co.nz – search: Dribblers

Little Kickers Leisure & Education

$8,000+ Fun football (soccer) training for children aged 18 months – 7 years. 4 120+

N P 0-9-815 8607 franchise.co.nz – search: Kickers

LJS Seafood Restaurants

Food & Beverage

$190,000- $230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores. 13 13

N P 0-9-530 8090 franchise.co.nz – search: LJS Seafood

Lollipop’s Playland & Café

Leisure $400,000- $450,000

New Zealand’s most progressive childrens’ indoor playland. Offering unlimited parent supervised play.

6 23

Y P 0-3 322 4549 franchise.co.nz – search: Lollipop’s

Lone Star Food & Beverage

$600,000+ Lone Star is New Zealand’s largest restaurant & bar concept. 23 23

N P 0-3-374 3208 franchise.co.nz – search: Lone Star

LovenRichard Lailey

28 Home Services

$25,000 The Loven franchise offers eco-friendly oven, BBQ and range hood cleaning to the domestic and commercial sectors. Due to overwhelming success in the Auckland region we are now actively seeking franchisees nationwide. No experience necessary. Full training and ongoing support.

3 3

Y P 0-9-296 5322 M 021 904 882 E [email protected] W loven.co.nz franchise.co.nz – search: Loven


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Call Sophia Lin, 09 973 5245www.franchiseaccountants.co.nz/[email protected]

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Lush Lashes Health & Beauty

$12,500 NZ specialist in eyelash extensions since 2008. Home-based or salon. 14 14

N P 0800 Lush Lashes franchise.co.nz – search: Lush

Mad Butcher Food & Beverage

$350,000- $450,000

One of New Zealand’s best-known home grown franchises, trading since 1971. 36 38

N P 0-9-531 5910 franchise.co.nz – search: Butcher

MathZwiseKathy Redwood

Leisure & Education

$25,000+ Quality maths tutoring programme following NZ maths curriculum. Suits people with teaching background.

8 8

Y P 0800 120 965 E [email protected] W mathzwise.co.nz franchise.co.nz – search: MathZwise

McDonald’s Food & Beverage

$750,000+ The world’s market leader in the quick service restaurant industry. 150 31000

N P 0-9-539 4300 franchise.co.nz – search: McDonald’s

Mediterranean Food Warehouse

Food & Beverage

$250,000- $380,000

Specialist Mediterranean food store and wood-fired pizzeria and café. 3 3

Y P 0-4-939 8100 franchise.co.nz – search: Mediterranean

Meticulous Home Services

Home Services

$13,000 New Zealand’s premier home services franchise offering a range of professional services. 35 35

Y P 0-9-449 2004 franchise.co.nz – search: Meticulous

Mexicali Fresh Food & Beverage

$375,000+ Mexicali Fresh giant American-style burritos and Mexican beer. Recruiting energetic, enthusiastic franchisees.

8 8

Y P 0800 EAT MEX franchise.co.nz – search: Mexicali

Midas Car Care Auto Services

P.O.A. New Zealand’s premier specialist automotive servicing franchise. 27 3000

N P 0-9-415 0234 franchise.co.nz – search: Midas

Mike Pero Mortgages Financial Services

$50,000 Mortgage broker service representing major lending organisations. 42 42

Y P 027 255 7090 franchise.co.nz – search: Mike Pero

Mini Tankers Business & Commercial

$75,000 - $150,000

On-site diesel refuelling service. 19 124

Y P 0-9-622 2671 franchise.co.nz – search: Mini

Mobile Hand Car & Marine Grooming

Auto Services

$10,000 - $39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

N P 0800 803 737 franchise.co.nz – search: Mobile Hand

Mr FencerMatt Robb

14, 15

Home & Building

$80,000 Award-winning franchise system. Strong branding. Excellent buying privileges on many tested products. Great quoting, invoicing, and file storage system. Loads of forward work. Friendly team environment. Seeking people with the following attributes; good people skills, sales oriented, willing to employ, motivated, attention to detail.

3 3

Y P 0800 673 362 M 0274 713 404 E [email protected] W mrfencer.co.nz franchise.co.nz – search: Mr Fencer

Mr Plumber Home & Building

$35,000 Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services. 10 10

N P 0800 677 586 franchise.co.nz – search: Mr Plumber

Mr RentalDennis Waller

26, 27

Home & Building

$600,000+ Mr Rental can train passionate, enthusiastic, people with the drive to be successful. Franchisees come from a wide variety of backgrounds including accounting, finance, sales and farming. Suited to individuals or couples. Our focus is on maintaining a band of hardworking, happy franchisees.

20 89

Y P 0-9-950 4145 M 021 584 958 E [email protected] W mrrental.co.nz franchise.co.nz – search: Mr Rental

Mr Whippy Food & Beverage

$120,000 One of New Zealand’s oldest and established franchises is seeking new franchisees. 50 50

N P 021 333 333 franchise.co.nz – search: Mr Whippy

Mr Woo SushiAdam Parore

24 Food & Beverage

$69,000 New Zealand’s first mobile sushi franchise. Mr Woo is your chance to get ahead and control your lifestyle. Full training and support, low overheads, great margins. Franchises available throughout the upper North Island. Finance available.

2 2

N M 021 781 250 E [email protected] W mrwoosushi.co.nz franchise.co.nz – search: Mr Woo

Muffin Break Food & Beverage

$280,000 A speciality bakery café concept with a proven and established system. 36 259

Y P 0-9-377 1901 franchise.co.nz – search: Muffin

Muzz BuzzDavid Abetz

53 Food & Beverage

$270,000 Muzz Buzz is a drive-thru outlet serving quick, convenient, sensational coffee. We have a proven business model, designed to be simple and fun for owner-operators. Offering a turnkey operation with full training and business back up, excellent ROI.

2 56

N P 0-9-359 9068 M 021 112 7092 E [email protected] W muzzbuzz.co.nz franchise.co.nz – search: Muzz

New York Deli Food & Beverage

$250,000 New York Deli is a themed sandwich bar that uses wholesome ingredients. 2 2

N M 021 707 758 franchise.co.nz – search: New York

New Zealand Home Loans

Financial Services

$10,000 - $100,000

Seeking confident self-starters with sales expertise and excellent communications skills. 52 52

N P 0-7-839 0998 franchise.co.nz – search: Home Loans

New Zealand Letting AgentsVirginia Breitmeyer


$12,500 Property management services with full training and support for your business success. Well-established company providing on-going revenue in a thriving industry. Attributes required; excellent time management, passionate about property and business growth, experience in sales or business, good judgement and ability to think on your feet.

3 3

N P 0800 103 203 E [email protected] W nzletting.co.nz franchise.co.nz – search: Letting

New Zealand Natural Ice Cream

Food & Beverage

$250,000 International ice cream parlour brand operating in 20 countries. 13 500+

Y P 0-9-274 6168 franchise.co.nz – search: New Zealand Natural

Night ’n Day Foodstores

Retail $300,000+ Night ‘n Day are the NZ grocery store market leaders. Seeking energetic operators. 45 45

Y P 0-3-471 7660 franchise.co.nz – search: Night’n

NumberWorks’n Words

Education $50,000 Specialist maths and English tuition company, fun learning experience, instruction from specialist tutors.

23 54

Y P 0-9-522 0800 franchise.co.nz – search: Number

NZ Floor Sanding Co Home & Building

$95,000 inc. vehicle

Specialists in sanding and coating of timber floors. Supply and lay new timber floors. 7 7

N P 0800 272 888 franchise.co.nz – search: NZ Floor

Office Products Depot Business & Commercial

P.O.A. NZ’s leading independent business-to-business supplier of stationery supplies since 1989. 39 74

N P 0-9-915 4544 franchise.co.nz – search: Office Products

Oil Changers Auto Services

$150,000- $250,000

Oil Changers provide the convenience of drive-through vehicle servicing. No previous experience required.

11 29

N P 0-3-343 6080 franchise.co.nz – search: Oil

Oporto New ZealandJohn Hyde

Food & Beverage

$350,000 Oporto chicken and burgers are big on taste and even bigger on value. With 20 years in Australia and 11 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

11 160

Y P 0-9-538 0006 M 021 301 648 E [email protected] W oporto.co.nz franchise.co.nz – search: Oporto

Pack & Send New ZealandMatthew Everest

71 Retail $210,000 Pack & Send move and handle freight through a network of retail stores with a professional custom packaging service. A one-stop shop for customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

13 120

Y P 0-3-982 7252 M 021 799 783 E [email protected] W packsend.co.nz franchise.co.nz – search: Pack Send

Palazzo Kitchens & Applicances

Home & Building

$200,000 Palazzo are the largest retailer of German kitchens. Seeking entrepreneurial people. 5 5

N P 0-3-365 0751 franchise.co.nz - Palazzo

PalmersMurray Belcher

55 Retail $350,000 New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

18 18

N P 0-9-451 9102 M 021 483 500 E [email protected] W palmers.co.nz franchise.co.nz – search: Palmers

Palmers PlanetMurray Belcher

55 Retail $1m Like the truly successful garden centres of Europe, Palmers Planet is as much a destination as a retail store. This is an amazing opportunity for a business person looking for a new challenge.

2 2

N P 0-9-451 9102 M 021 483 500 E [email protected] W palmers.co.nz franchise.co.nz – search: Palmers

Paper Plus Retail $400,000 The Paper Plus Group is New Zealand’s largest franchised book and stationery retailer. 110 110

Y P 0-9-261 0871 franchise.co.nz – search: Paper

Why learn from your mistakes when you can learn from our nationwide franchise banking specialists?



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Para RubberVaughan Moss

Retail $150,000- $250,000

Iconic New Zealand retailer dominating the market in sales of foam, foam mattresses, rubber, including mats, and the iconic Para pools. Looking for energetic people serious about customer service and looking to build a successful business through determination.

9 9

Y P 0-9-532 8794 M 021 921 976 E [email protected] W pararubber.co.nz franchise.co.nz – search: Para

Paramount ServicesPaul Brown Bill Wu


$30,000 General commercial cleaning plus specialised franchises: car park scrubbing, carpet cleaning, decontamination, office equipment sanitising, pest control, window cleaning. Established in 1979, Paramount Services has 140 franchisees servicing 1,240 clients including 320 bank branches, retailers, shopping centres, ports, cinemas, rest-homes, student hostels and schools.

140+ 140+

Y P 0-9-376 7850 M 027 543 0233 E [email protected] W service-is-paramount.co.nz franchise.co.nz – search: Paramount

Pegasus Rental Cars Leisure Transport

P.O.A. Pegasus Rental Cars offers the best value for money car hire in New Zealand. 24 24

N P 0-9-378 7940 franchise.co.nz – search: Pegasus

Pie FaceJulian Field

73 Food & Beverage

$250,000 Bakery café concept. Premium gourmet pies baked fresh daily with funny faces on them. Premium coffee and other bakery products. Easy business model. Strong support and training provided. Franchise system growing fast globally. Motivated, hard-working franchisees needed.

3 80+

N M 021 281 7536 E [email protected] W pieface.co.nz franchise.co.nz – search: Pie Face

Pit StopLes Seiler

Auto Services

$100,000+ New Zealand’s leading automotive repair franchise. Specialising in vehicle servicing, brakes, exhaust, suspension and tyres. Well-recognised brand, established over 30 years ago. Full franchisor training and support. We’re looking for owner-operators with automotive repair experience (essential), great communicators with a fantastic customer service ethic.

49 49

Y P 0-9-634 3666 M 027 222 7487 E [email protected] W pitstop.co.nz franchise.co.nz – search: Pit Stop

Pizza Hut Food & Beverage

P.O.A. Established pizza chain with occasional resale opportunities available. 84 1000+

N P 0-9-525 8700 franchise.co.nz – search: Pizza Hut

Plumb’In Home & Building

$215,000- $260,000

Plumb’In is the largest bathroom specialist bulk retail franchise in New Zealand. 6 6

Y P 0-9-448 0280 franchise.co.nz – search: Plumb

PoolWerx Corporation Home Services

$85,800 Recognised innovator, operating in the mobile pool and spa aftermarket. 1 300+

Y P 0800 888 031 franchise.co.nz – search: PoolWerx

PostShop KiwibankKayleen Smith

Retail P.O.A. One of NZ’s largest retail networks. We offer our communities a wide range of postal and financial services for personal and business needs.

300+ Y P 0-9-336 8284 E [email protected] W nzpost.co.nz franchise.co.nz – search: Postshop

Prep & Paint ProJoe Hesmondhaigh

32,33

Home & Building

$19,950 + Prep and Paint Pro is a division of The Pro Group, New Zealand’s preferred specialist home service franchise group. We are looking for motivated customer-focused people to join our rapidly expanding team. Download your free info pack at www.prepandpaintpro.co.nz. Franchises available nationwide.

5 5

Y P 0-7-552 5311 M 027 4108 940 E [email protected] W prepandpaintpro.co.nz franchise.co.nz – search: Paint Pro

Property InDepth Home & Building

$45,000 Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations.

10 10

N M 021 477 673 franchise.co.nz – search: Property

Provender NZ Food & Beverage

$65,000 Affordable upfront fees, great return on investment, easy to run and grow. 90+ 140+

N P 0800 661 663 franchise.co.nz – search: Provender

Provista Balustrade SystemsNoel Priestley

Home & Building

$25,000 Provista Balustrade Systems – the choice is clear. New Zealand’s leading independent balustrade and pool fencing specialist. NZ developed for NZ conditions. Seeking motivated people with a sales and marketing, or technical building or engineering, background to join our successful franchise team.

18 18

N M 0275 961 264 E [email protected] W provista.co.nz franchise.co.nz – search: Provista

Quest Serviced Apartments


$150,000- $600,000

Serviced apartment accommodation facilities. Operating in New Zealand since 1997. 28 80

Y P 0-9-366 9680 franchise.co.nz – search: Quest

Quinovic Property Management


$140,000 + NZ’s preferred national residential property management service since 1988. 28 28

Y P 0-4-801 7880 franchise.co.nz – search: Quinovic

Rainaway Spouting on the Spot

Home & Building

$45,000 Proven award-winning continuous spouting company selling to commercial and residential clients. 12 12

Y P 0-9-265 2147 franchise.co.nz – search: Rainaway

Raincatcher Systems Home & Building

$20,000 - $60,000

Triple filter system. Sales, installation & servicing. Suitable as add-on or stand-alone business. 3 3

N P 0800 724 622 franchise.co.nz – search: Raincatcher

Rapid LawnPeter Harvey

8 Home & Building

$45,000+ Hydroseeding erosion control roll-out turf. Niche industry. Self-motivated, interested in working outdoors? Great opportunities available throughout New Zealand. Full training. Ongoing support given.

5 5

N M 021 365 296 E [email protected] W rapidlawn.co.nz franchise.co.nz – search: Rapid

Realsure The House Inspectors

Home & Building

$65,000 Respected, strongly branded business providing trusted property reports for buyers and sellers. 3 3

N P 0508 732 578 franchise.co.nz – search: Realsure

realtyRETURNS The Property Improvers

Home & Building

$55,000+ Renovation agency specialising in arranging and managing residential renovation projects. 3 3

N P 0800 780 790 M 021 919 844 franchise.co.nz – search: realtyReturns

Refresh RenovationsJon Bridge

68, 69

Home & Building

$100,000 New Zealand’s leading renovation business. Limited franchise opportunities available throughout New Zealand. Seeking business-minded individuals who want to grow themselves a large profitable business. No building experience necessary.

35 35

Y M 021 454 502 E [email protected] W refreshrenovations.co.nz franchise.co.nz – search: Refresh

Re/Max New Zealand Other $20,000 Global real estate network. 50 6500

N P 0-9-309 8478 franchise.co.nz – search: Remax

Rent a Dent Rental Vehicles

$100,000 Rent a Dent are one of the largest rental vehicle networks in New Zealand. 24 25

N P 0-9-275 2914 franchise.co.nz – search: Rent Dent

Robert Harris Coffee Roasters Rod De Lisle

18 Food & Beverage

$150,000 min equity

Robert Harris Coffee Roasters is New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Y P 0800 426 333 M 0274 518 435 E [email protected] W robertharriscafe.co.nz franchise.co.nz – search: Robert Harris

Rodney Wayne Health & Beauty

$200,000 NZ’s biggest and most successful hairdressing franchise group. 50+ 50+

Y P 0-9-358 4644 franchise.co.nz – search: Rodney Wayne

Room2rentBevan Billing

72 Home & Building

$175,000 Room2rent is a mobile cabin rental business which uses a unique chassis system to deliver and level cabins. Semi-passive investment offering great returns. Opportunities available throughout New Zealand. Full training provided.

2 2

N P 0508 222 464 M 027 445 5528 E [email protected] W room2rent.net.nz franchise.co.nz – search: Room2rent

Rugbytots NZAnnalie Marks

Leisure & Education

$7,500 Seeking active and passionate people to run their own Rugbytots franchise, NZ’s first rugby-specific play programme for 2 – 7 year olds. Following the success in Auckland there is high demand for Rugbytots classes in areas across New Zealand. A fun and rewarding business opportunity.

1 50+

N M 021 878 335 E [email protected] W rugbytots.co.nz franchise.co.nz – search: Rugbytots

Saddlery Warehouse Retail $230,000- $460,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider. 7 7

N P 0-9-970 1058 franchise.co.nz – search: Saddlery

Select Cleaning Home Services

$13,300 Home cleaning services franchise offering cleaning and lawn mowing businesses. Award winning system.

70+ 70+

Y P 0-9-278 4930 franchise.co.nz – search: Select

Shaky Isles Coffee Co Food & Beverage

$150,000 Shaky Isles Coffee Co. is a versatile café brand seeking savvy multi-site licensees. 4 4

N P 0-9-529 9177 franchise.co.nz – search: Shaky

Shed Boss Home & Building

$95,000 + ShedBoss are suppliers of high quality steel frame buildings. 12 37

N P 0-7-579 1525 franchise.co.nz – search: ShedBoss


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There are 7 reasons to talk to us BEFORE you sign up...


DIR_2302 78.indd 7 19/06/14 4:24 pm


Shingle Inn CaféPatrick Mulcahy

Food & Beverage

$290,000 - $450,000

Shingle Inn Café is a world-class café franchise now available in New Zealand. Join our expanding network of stores to realise your own café business dreams. Cultivated by 77 years of successful retailing, our heritage provides an outstanding foundation for growth.

New 40

N P 0061 7 3399 3000 M 0061 4 649 450 E [email protected] W shingleinn.com franchise.co.nz – search: Shingle

Shoe Clinic Retail $200,000-$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system. 12 12

N P 0-4-499 4495 franchise.co.nz – search: Shoe Clinic

Sierra CoffeeMurray Belcher

55 Food & Beverage

$120,000- $280,000

Network of premium cafes specialising in gourmet coffee and freshly prepared food. 32 32

N P 0-9-444 4369 E [email protected] W sierracoffee.co.nz franchise.co.nz – search: Sierra

Signature Homes Home & Building

$75,000 + New Zealand’s leading branded custom home builders, established 1983. 19 19

Y P 0-9-415 2468 franchise.co.nz – search: Signature

SimpliFoodRachael Marshall

Retail $150,000 Strongly-branded food retail store franchise. Sells quality food ingredients and specialised food products. Full training and support provided. Suitable as an owner-operator business. We work with you on budget, timescale and skill base.

6 6

N M 021 997 722 E [email protected] W simplifood.co.nz franchise.co.nz – search: SimpliFood

Simply Squeezed Food & Beverage

$80,000 Sell and distribute NZ’s favourite range of chilled juice and beverage products. 40+ 40+

Y M 021 747 643 franchise.co.nz – search: Squeezed

sKidsDawn Engelbrecht

75 Leisure & Education

$34,000 Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and enjoy the company of children.

100 100+

Y P 0-9-576 6602 M 027 291 9904 E [email protected] W skids.co.nz franchise.co.nz – search: sKids

Small Business AccountingAdam Parore


$38,000 A monthly accounting service specifically designed to provide regular support for the self-employed and small business operators. Retail locations accelerate client base growth. Accounting qualifications not necessarily an advantage. Would suit someone with business experience and / or with sound bookkeeping knowledge, and good communication skills.

44 44

Y P 0-9-378 0934 P 0800 114 SBA E [email protected] W sba.co.nz franchise.co.nz – search: SBA

Smallprint NZIan Peebles

Other $40,000 Work from home business making pure silver jewellery that captures loved ones’ finger, hand and foot prints. Exclusive territory. Seeking self-motivated, business savvy, customer service focused, computer literate people. You should be well-presented with a flair for art/craft and like working with children.

3 140+

N P 0061 1 800 762 557 M 0061 4881 05096 E [email protected] W smallprint.com franchise.co.nz – search: Smallprint

Smith’s Sports Shoes Retail $150,000- $400,000

National sporting footwear retailer, specialising in top brand performance footwear. 14 14

Y M 021 2424 515 franchise.co.nz – search: Smith’s

Snap-on ToolsLoretta Jones Les Coppin

36 Auto Services

$52,000 + Snap-on Tools franchisees sell the world’s best tools via mobile stores to professional tool users. 14 5000

Y P 0800 SNAP ON E [email protected] W snapontools.com.au franchise.co.nz – search: Snap-on

Snap Printing Business & Commercial

$220,000 + Australasia’s leading and most successful ‘on demand’ printing and copying franchise. 5 180

Y P 0-9-379 0822 franchise.co.nz – search: Snap Print

Spagalimis Italian Pizzeria

Food & Beverage

$250,000 Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training. 5 5

N P 0800 113 113 franchise.co.nz – search: Spagalimis

Speedy SignsGrant Archibald


$95,000 New Zealand’s and the world’s largest signs and graphics franchise. Our full service sign centres use the latest computerised technology to produce high quality custom signage. Operating since 1986. Now in 40 countries. Established locations may be available. No previous experience required. Financial assistance possible.

23 850

Y P 0-9-577 4223 M 021 662 239 E [email protected] W speedysigns.co.nz franchise.co.nz – search: Speedy

Spiderman Home Services

P.O.A. Pest control offering good opportunities to trade within the Spiderman network. 4 4

N P 0-3-455 3793 franchise.co.nz – search: Spiderman

Step into Life Health & Fitness

$34,995 Step into Life are the undisputed leaders in group outdoor personal training. 4 161

N P 0800 134 136 franchise.co.nz – search: Step into Life

Stihl Shop Retail $100,000+ Looking for individuals with good business acumen and great customer service. 61 61

N P 0-9-262 4000 franchise.co.nz – search: Stihl

Stirling Sports Retail $340,000 Established in 1964, Stirling Sports is New Zealand’s most trusted name in sports retail. 43 43

Y M 021 748 144 franchise.co.nz – search: Stirling

Storage Box Retail $100,000 The preferred storage specialists in New Zealand, providing storage solutions to customers. 20 20

N P 0-9-271 1025 franchise.co.nz – search: Storage

Streetwise Coffee Food & Beverage

$110,000 Serving thousands of coffee-loving customers every day from designer coffee outlets. 16 16

Y P 0-6-364 5733 franchise.co.nz – search: Streetwise

Stretch-n-Grow Health & Fitness

$30,000 The Stretch-n-Grow programme promotes exercise and wellness for pre-schoolers. 1 250+

N P 0-9-447 1827 franchise.co.nz – search: Stretch

Subway Food & Beverage

$200,000 The world’s largest quick service submarine sandwich and salad franchise. 212 32K+

N P: 0-9-415 3091 franchise.co.nz – search: Subway

SumoSalad Food & Beverage

$450,000 The healthy fast food alternative. Join Australia’s fastest growing franchise. 2 80+

N P: 0061 4 0105 5437 franchise.co.nz – search: SumoSalad

Super Liquor Food & Beverage

$300,000 New Zealand’s largest retail liquor group offering convenience, value and exceptional service. 102 102

Y P 0-9-523 4064 franchise.co.nz – search: Super Liquor

Super Shuttle Business & Commercial

$90,000 New Zealand’s No. 1 nationwide airport passenger transport system. Owner-driver franchises. 120 120

N P 0-9-522 5710 franchise.co.nz – search: Super Shuttle

Swimart Pool & Spa Services

Retail $175,000 Retail store franchise providing all the needs for pool & spa owners. 4 63

Y P 0800 928 373 franchise.co.nz – search: Swimart

TACA NZ Business & Commercial

$65,000 Tungsten coating specialists. Supplier of hard facing services to a range of industries. 5 13

N P 0061 3 8727 5000 franchise.co.nz – search: TACA

Tacklebox Retail $90,000 Tacklebox provides a shop in a box. Good business acumen needed. 2 2

N M 021 231 2914 franchise.co.nz – search: tackle-box

Take Note Retail $300,000 Over 60 stores throughout New Zealand, all of which are locally owned and operated. 60+ 60+

N P 0-9-261 0871 franchise.co.nz – search: Take Note

The 2n’5 FranchiseRebekah Savage

Retail $70,000 The 2n’5 Franchise is a proven retail concept that has successfully run since 1994. We are looking for franchisees who will enjoy both a challenge and working with people on a daily basis.

17 17

N P 0-6-757 2702 E [email protected] W 2dollarshop.co.nz franchise.co.nz – search: 2n’5

The Alternative BoardStephen James


$100,000 The Alternative Board, a leading international franchise organisation, seeks franchisees to facilitate peer board meetings and offer executive coaching to local business owners. With a background as an executive or business owner, you will help businesses achieve more profitability, productivity and personal fulfilment.

3 150+

Y P 0-9-446 0963 M 021 606 934 E [email protected] W thealternativeboard.co.nz franchise.co.nz – search: Alternative Board

The Athlete’s Foot Retail $250,000 World’s leading sports footwear retailer. Exclusive fitprint technology and proven training. 9 600+

N P 0-9-426 0000 franchise.co.nz – search: Athlete’s

The Cheesecake ShopDavid Reid

76, 77

Food & Beverage

$200,000 + The Cheesecake Shop was established in 1991 and has developed into a network of 200 cake shops operating across Australia, New Zealand, Poland and the United Kingdom. With The Cheesecake Shop franchise, you don’t need to be a baker. Our excellent training course teaches you how to make our wonderful desserts in just 4 weeks.

16 200

N P 0-9-475 9634 M 021 625 555 E [email protected] W thecheesecakeshop.co.nz franchise.co.nz – search: Cheesecake

The Coffee ClubBrad Jacobs

Food & Beverage

$300,000- $450,000

One of NZ’s fastest growing café and restaurant franchises, with a comprehensive menu and relaxed dining experience. Proven track record with further expansion planned. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

50 330+

Y P 0-9-304 0008 M 027 526 3333 E [email protected] W thecoffeeclub.co.nz franchise.co.nz – search: Coffee Club


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The Coffee Guy David Bernard

47 Food & Beverage

$98,500 New Zealand’s number one mobile coffee company. The Coffee Guy franchise opportunity is simple, fun and flexible.With full training and support, a stand-out brand, and minimum sales guaranteed, you can’t go wrong. We have franchises available throughout the country.

56 56

N P 0-9-973 4821 M 021 331 243 E [email protected] W thecoffeeguy.co.nz franchise.co.nz – search: Coffee Guy

The Pita Pit Food & Beverage

$225,000-$380,000

If you thought you missed the sub-sandwich boat, the international challenger is now here. 7 300+

N P: 0-9-486 4664 franchise.co.nz – search: Pita Pit

The Sweetest Little Chocolate Shop

Retail $230,000- $290,000

The leading retailer of quality NZ-made chocolate and confectionery. 2 2

N P 0-9-521 6062 franchise.co.nz – search: Sweetest

The Wheel MagicianLisa Thomas

22 Auto Services

$49,950 Mobile alloy wheel repair service providing an affordable and convenient solution to the problem of repairing kerb-damaged wheels. No previous experience required. The power franchising has is in gaining a competitive edge through the sharing of knowledge and resources. We have that edge.

7 7

Y P 0-4-477 0284 M 027 253 7311 E [email protected] W wheelmagician.co.nz franchise.co.nz – search: Wheel Magician

Theobroma Cafés, Lounges and Bars

Food & Beverage

$200,000-$600,000

A total food and beverage concept, operating in more than 5 countries. 7 30

N P 0061 3 9480 1030 franchise.co.nz – search: Theobroma

Thexton ArmstrongDavid Thexton


$59,000 This is a long-term extremely profitable opportunity where you are fully trained and supported to grow your own successful consulting business. Seeking business-consulting franchisees. Would suit CEOs, CFOs, professionals, directors, ex-corporates ex-business owners and others wanting more lucrative, fulfilling and less stressful career alternatives.

5 31

N M 027 509 3385 E [email protected] W thextonarmstrong.com.au franchise.co.nz – search: Thexton

Toni&Guy Health & Beauty

$200,000 A Toni&Guy franchise offers a unique opportunity to join hairdressing’s only worldwide super brand. Toni&Guy are looking for people with a passion for excellence and desire to be at the forefront of NZ hairdressing.

1 425

Y P 0-9-847 9219 E [email protected] W toniandguy.co.nz franchise.co.nz – search: Toni

Touch Up GuysMartin Smith

4 Auto Services

$88,000 New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

26 200

Y P 0800 759 363 M 021 721 430 E [email protected] W touchupguysfranchise.co.nz franchise.co.nz – search: Touch Up

ToyworldGeoff Moth

67 Retail $200,000- $500,000

Join New Zealand’s largest independent toy retailing group. Toyworld is an iconic and respected brand operating for over 38 years. Opportunities exist for driven, experienced individuals who are passionate about retailing and want to own and operate their own business.

29 180

N P 027 283 2222 E [email protected] W toyworld.co.nz franchise.co.nz – search: Toyworld

Ultra-Scan Agriculture $80,000 + Ultra-Sonic animal pregnancy scanning. Mobile rural lifestyle working with animals. 19 19

Y P 0-7-889 3395 franchise.co.nz – search: Ultra Scan

United SweetsGarrick Smart

44 Retail $200,000 United Sweets is the biggest and best American and international confectionery retailer in New Zealand. Join the revolutionary new franchise system sharing online revenue. If you’re looking for a great investment, or to take control of your own future, look no further.

9 9

N M 027 522 5259 E [email protected] W unitedsweets.co.nz franchise.co.nz – search: United Sweets

United Video Retail $250,000 NZ’s leading video rental retailer. National coverage. New and existing franchises available. 100+ 100+

N P 0-7-853 7035 franchise.co.nz – search: United

Urban TurbanJohn Hyde

30 Food & Beverage

$250,000 Urban Turban believe that it is never too late to transform your passion for Indian cuisine into a profitable business. We are now looking for exceptional franchise partners to help us develop New Zealand and international markets.

1 1

N P 0-9-538 0006 M 021 301 648 E [email protected] W urbanturban.co.nz franchise.co.nz – search: Turban

Valentines RestaurantsMurray Belcher

55 Food & Beverage

$400,000 Value-for-money buffet restaurants, great for the special occasion or groups. Established in 1989. Proven model. Suitable for metropolitan location. Solid business opportunity for person/s with energy and preferably hospitality background. Full training and ongoing support provided.

11 11

N P 0-9-451 9102 M 021 483 500 E [email protected] W valentines.co.nz franchise.co.nz – search: Valentines

VenlureeIan McCallion

Home & Building

$40,000 A unique opportunity to be part of an iconic New Zealand company and build a real business of value. Ideally you will come with a practical DIY mentality combined with the ability to talk to people and offer a consultative selling solution.

16 16

N P 0-9-913 4185 M 021 619 153 E [email protected] W venluree.co.nz franchise.co.nz – search: Venluree

Versatile Homes and Buildings

Home & Building

P.O.A. Own your own business and build your wealth with our support. 35 35

N M 0274 970 128 franchise.co.nz – search: Versatile

Video EzyKevin Peterson Chris Osborne

Retail $200,000- $1m

Operation of home entertainment centres specialising in rental and sale of videos, games, DVDs. In operation since 1991. New locations and existing stores currently available.

125 1010

N P 0-9-302 2229 M 021 955 834 E [email protected] W videoezy.co.nz franchise.co.nz – search: Video Ezy

V.I.P. Home ServicesJohn & Estelle Logan

13 Home Services

$15,000 + Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawnmowing and cleaning throughout NZ. Comprehensive training and support provided.

120+ 1200

Y P 0-9-263 0544 M 021 489 861 E [email protected] W viphomeservices.co.nz franchise.co.nz – search: VIP

Warmup New ZealandPaul Fielding

59 Home & Building

$20,000 Warmup has become the heating product of choice for the majority of property and construction professionals. We are looking for people with practical skills, people skills and selling ability who can promote our products in their area. All training will be provided.

15 30

N P 0-9-820.3850 M 021 927 687 E [email protected] W warmup.co.nz franchise.co.nz search: Warmup

Waxnlaser Health & Beauty

$35,000+ clinic

Specialist beauty business. Become the market leader by focusing on doing one thing really well. 3 3

N P 0-4-565 0353 franchise.co.nz – search: WaxnLaser

Wet-seal Home & Building

$50,000 Wet-seal waterproofing and underfloor heating provides leading products. Full training and support.

8 47

Y P 0800 436 000 franchise.co.nz – search: Wet-seal

Whats Up House InspectionsKarl Papa

Home & Building

$69,995 New Zealand’s leading pre-purchase home inspection company providing reports you can rely on. Work from home with the latest systems and full support. Excellent opportunities available throughout New Zealand. This is an amazing opportunity for builders wanting a new challenge with excellent returns.

5 5

N M 021 952 397 E [email protected] W wuhi.co.nz franchise.co.nz – search: Whats Up

Wholly Bagels & PizzaSam Rama

74 Food & Beverage

$250,000-$400,000

Turn-key opportunities available nationwide with this iconic bagel and pizza franchise. Seeking people committed to maintaining a high level of excellence. Enjoy consistent growth on your investment. Full training, operational and marketing support offered.

6 6

Y M 021 272 2422 E [email protected] W whollybagels.co.nz franchise.co.nz – search: Bagels

Window TreatmentsGraeme Rose

Home & Building

$100,000 Window Treatments manufacture and supply blinds, awnings, shutters, insect screens. Franchise opportunities exist in Gisborne, Invercargill and the West Coast of New Zealand. If you are enthusiastic, well-presented, practical and want to be your own boss we want to talk to you.

21 21

N M 021 338 031 E [email protected] W window-treatments.co.nz franchise.co.nz – search: Window Treatments

Xpresso DelightAllan Parker

40 Food & Beverage

$64,950 We transplant the café experience into the workplace using state-of-the-art commercial grade automatic bean-to-cup espresso machines providing quality coffee. We provide a semi-passive income based on one day of work but equivalent to a week’s salary with lifestyle benefits.

17 183

Y M 021 875 431 E [email protected] W xpressodelight.co.nz franchise.co.nz – search: Xpresso

YB12 - Best Year of Your Life


$1,950 - $3,950

Individual, business and corporate coaching - YB 12 Your Best 12 Months Ever programme. 22 120

N P 021 0291 8397 franchise.co.nz – search: YB12


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By NatureDimtsas Vasileios

P: 0030 2414 05207 M: 0030 69322 15994 [email protected] www.bynature.gr/en

Retail By Nature was founded in 2008 to market natural cosmetics, wooden toys and handcrafted products. The company’s philosophy is based on the contribution to environmental improvement and raising awareness by promoting ecological consciousness. The total investment fee is €50,000. A small investment that ensures a quick return on investment and strong performance.

5 Euros 50,000

Get ThreadedLiz See

P: 0061 4 1300 4127 M: 0061 4 1300 4127 [email protected] www.getthreadednow.com

Health & Beauty Get Threaded is an exciting international business leading the industry in the ancient art of hair removal by the technique known as threading. Popular all over the world. We are looking for entrepreneurs who want to be part of a cutting-edge niche concept for Get Threaded b row & beauty bars and salons, offering threading and other beauty services.

30+ AU$ 100,000+

Lolita S.A.Michel Cohen

P: 00598 2309 0890 [email protected] www.lolita.com.uy

Retail Fashion franchise system. Most successful Latin American chain of ladies’ fashion stores already operating in 12 countries. Seeking master franchisees for the New Zealand and Australian markets.

75 US$ 150,000-250,000

MagnetiteIan Harkin

P: 0061 2 9565 4070 M: 0061 410 684 093 [email protected] www.magnetite.com.au

Home & Building Magnetite retrofit double glazing - your window of opportunity. Do you “get” double glazing? Are you “hands- on?” Can you motivate a team? Do you want variety, including marketing, installation & customer service? Our mantra is assess, design and deliver comfort. We aim to provide trusted advice. If you connect with that, contact us about a master licence today.

12 AUD$ 150,000

Ready Steady Go KidsStuart Derbyshire

P: 0061 1 300 766 892 M: 0061 411 837 163 [email protected] www.readysteadygokids.com.au

Leisure & Education Australia’s leading multi-sport and exercise programme for pre-school aged children (2.5 – 6 years). More than 200 locations in Australia, Singapore, UK, India, Indonesia and Vietnam. Fun, flexible and rewarding. Love working with kids? Passionate about sports and physical activity? Understand the importance of customer service? If you answered yes, Ready Steady Go Kids would love to hear from you.

200+ AU$ 55,000

⇒National Master Licence Opportunities Company Name Contact Name

Website Contact Email

Industry Description No

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Award-winning SERVICE Award-winning RESULTS


Innovative solutions to enhance your wealth and lifestyle

Level 12, 17 Albert StreetAuckland [email protected]

Phone now for free initial consultation!(09) 366 1822

BDS Chartered AccountantsChartered Accountants and Business Advisors

Forecasts & Cashflows•

Tax Planning & Structures•

Rental Accounts•

Sale & Purchase of Business•

Company Formations•

Loan Applications•

Annual Accounts & Tax•

Management Accounts•

Xero Setup & Training•

Payroll & Accounts •

Due Diligence•

Trust Administration•

Crowe Horwath NZ (formerly WHK)

Crowe Horwath knows the franchise business from all angles

Whether you’re a franchisor or franchisee, or looking for a way to bring both sides together, our New Zealand network of offices together with the New Zealand Specialist Franchise Team has your business covered.

Proud to be Members and Gold Sponsors of the Franchise Association of New Zealand.

Liz Le Prou 04 587 0826 021 529 759 [email protected] www.crowehorwath.co.nz

Your one stop franchise shop

ACCOUNTANTS

BDS Chartered AccountantsPeter Taylor

87 Services include preparation of tax returns and GST for franchisees and franchisors, tax planning and structure advice. Over 20 years’ experience in accounting and tax, serving small to medium sized businesses.

New Zealand & Australia

N P 0-9-366 1822 M 021 882 430 E [email protected] W taxmaster.co.nz franchise.co.nz – search: BDS

Crowe Horwath Liz Le Prou

87 Crowe Horwath (previously WHK) provides specialist accounting and business advisory services to the New Zealand franchise industry. Specialist franchise team with vast experience. Proud members and gold sponsors of the Franchise Association of New Zealand events.

National Y P 0-4-569 9069 E [email protected] W crowehorwath.co.nz franchise.co.nz – search: Crowe

Franchise AccountantsPhilip Morrison

22, 91

Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National Y P 0800 555 8020 M 021 229 9657 E [email protected] W franchiseaccountants.co.nz franchise.co.nz – search: Franchise Accountants

Inspired AccountantsCraig Weston

89 As CA’s we do the numbers, but we do much more. We take a holistic goal-orientated approach and help develop strategies to achieve those goals. We will work to get the best outcome for you. We will be upfront with costs and you will see the benefits.

National Y P 0-9-309 2561 E [email protected] W inspired.co.nz franchise.co.nz – search: Inspired

Markhams Clarke CrawBarry O’Donnell

With 65 years’ experience in the Otago community, being locally owned and operated we offer practical and solution-oriented accounting services for franchisees. Our focus is on our clients and the welfare of their business and financial interests. First meeting free.

Dunedin & Otago

Y P 0-3-477 0032 E [email protected] W markhams.co.nz franchise.co.nz – search: Markhams

Staples Rodway ChristchurchJon Robertson Dave McCone

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Y P 0-3-343 0599 E [email protected] W staplesrodway.com franchise.co.nz – search: Staples

Young Read WoudbergEric Woudberg Raimarie Pointon Steve Read

Specialists in all business areas, with substantial experience in franchising. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Y P 0-7-578 0069 M 027 570 1172 E [email protected] W yrw.co.nz franchise.co.nz - Woudberg

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For Franchise Advice

in the Wellington region

Have a chat with our legal experts:

Claire Byrne 04 916 7483 Dave Robinson 04 916 6307

www.gibsonsheat.com

FINANCE PROVIDERSANZSean Dwyer

12 ANZ is dedicated to being the leader in the provision of financial services to the New Zealand franchise sector. We deliver this through a nationwide team of Business Managers in all major centres throughout New Zealand. Our Business Managers assist existing and start-up franchise business owners achieve their short-term and future business needs.

National Y P 0800 39 40 41 M 027 232 1505 E [email protected] W anz.co.nz franchise.co.nz – search: ANZ

ASBCraig McKenzie

70 ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National Y P 0800 272 476 M 021 805 425 E [email protected] W asb.co.nz franchise.co.nz – search: ASB

BNZWarren Sare

48 Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years experience in business banking, giving your business the support it needs to grow and succeed.

National Y P 0800 ASK BNZ M 029 222 0430 E [email protected] bnz.co.nz/franchise franchise.co.nz – search: BNZ

Silver ChefTrent Parkinson

64 Silver Chef is a hospitality equipment finance company that offers a unique Rent-Try-Buy solution which allows customers flexibility whilst conserving their capital. With almost 30 years in the industry, Silver Chef has helped over 20,000 customers grow their business, with their Rent-Try-Buy solution.

New Zealand & Australia

Y P 0800 453 010 M 0275 123 063 E [email protected] W silverchef.co.nz franchise.co.nz – search: Silver Chef

Westpac New Zealand LtdDaniel Cloete

66, 92

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing:Auckland/Northland - Dean Madsen, Chris Gavin Waikato – Connie ShortLower North Island – Nick Virtue, Mick Robinson Christchurch/South Island – Mark SchraderOtago/Southland - Graeme Wyllie

National Y P 0800 177 007 E [email protected] W westpac.co.nz franchise.co.nz – search: Westpac

LAWYERSASCO: Agmen-Smith LawyersMiles Agmen-Smith

34 New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Y P 0-9-308 8070 M 0274 779960 E [email protected] W ascolegal.co.nz franchise.co.nz – search: ASCO

Botting LegalBradley Botting

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National Y P 0-9-950 3880 E [email protected] franchise.co.nz – search: Botting

Carson Fox BradleyChris Bradley Matt Carson Linda Fox

Carson Fox Bradley is a compact Auckland law firm. All 3 directors have significant experience in franchising. Chris Bradley is author of the ADLS standard franchise agreement. Matt Carson has completed an MBA thesis in franchising. We act for many national franchise systems.

National N M 021 899 609 E [email protected] W carsonfox.co.nz franchise.co.nz – search: Carson

Deirdre Watson - Barrister 25 years’ experience in litigation, disputes, court cases and mediation. Franchise dispute specialist. National Y P 0-9-309 6988 M 021 791 740 E [email protected] W deirdrewatson.co.nz franchise.co.nz – search: Deirdre

Gaze BurtMichael Bright

61 Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National Y P 0-9-414 9800 E [email protected] W gazeburt.co.nz franchise.co.nz – search: Gaze

Gibson Sheat LawyersClaire Byrne Dave Robinson

88 We provide comprehensive advice on the legal aspects of franchising to both franchisors and franchisees. For details see our website. We can quickly establish the issues each party is likely to encounter and address these at the outset before they become problems.

Greater Wellington

Y P 0-4-916 7483 M 029 916 7483 E [email protected] W gibsonsheat.com franchise.co.nz – search: Gibson

Goodwin Turner Commercial LawyersScott Goodwin

3 Goodwin Turner advise on all aspects of franchising including developing franchise systems, preparing franchise documents, reviewing franchise arrangements and advising on disputes and intellectual property protection. Team of leading law experts that are well-known in the franchise industry and who focus on making it possible.


Y P 0-9-973 7350 M 027 700 7396 E [email protected] W goodwinturner.co.nz franchise.co.nz – search: Goodwin

Harmans LawyersMark Sherry

Comprehensive legal service for both franchisors and franchisees including franchise and disclosure documentation, employment, leases, terms of trade, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

South Island and National

Y P 0-3-352 2293 M 021 524 890 E [email protected] W harmans.co.nz franchise.co.nz – search: Harmans

Harris Tate David Foster Katrina Hulsebosch Oliver Moorcroft

88 All aspects of franchising and business advice including disputes resolution. Advisors to franchisees and franchisors locally and nationally. Experienced in advising the franchise industry. Franchisor and franchisee advice. Full commercial advice.

Bay of Plenty and National

Y P 0-7-578 0059 E [email protected] W harristate.co.nz franchise.co.nz – search: Harris

Izard WestonHamish Walker

Wellington and lower North Island experts in the specialised field of franchising and licensing. We are practical, personable and professional. We can help both franchisor and franchisee clients with all their legal requirements.

Wellington and National

Y P 0-4-499 7809 M 0272 882 339 E [email protected] W izardweston.co.nz franchise.co.nz – search: Izard

MacDonald Bailey LawRory MacDonald

89 Expert franchise lawyers who specialise in fixed price packages for legal services. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Overseas

Y P 0-9-307 3324 E [email protected] W mblaw.co.nz franchise.co.nz – search: MacDonald

Sarah Pilcher The Franchise LawyerSarah Pilcher

Over 15 years’ experience in franchising providing focused, cost-effective legal advice, plain English documents and commercially relevant solutions. Start-ups and existing businesses. Fixed price documents and legal advice for franchisees and franchisors. Converting franchise documents for use in other countries.

Auckland & National

Y P 0-9-579 3526 M 027 564 9942 E [email protected] W thefranchiselawyer.co.nz franchise.co.nz – search: Pilcher

Stewart Germann Law Office, Lawyers and Notary PublicStewart Germann Harshad Shiba

17 Over 30 years’ franchising and licensing experience. Legal advice to franchisors and franchisees nationwide. Stewart Germann is a Past Chairman of FANZ and is passionate about franchising and small to medium businesses. Awarded Franchise Law Firm of the Year for New Zealand – Dealmakers Law Awards 2013 – Winner.


Y P 0-9-308 9925 M 021 276 9898 E [email protected] W germann.co.nz franchise.co.nz – search: Stewart

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CONSULTANTS AND OTHER SERVICES

CDQ Your Creative DirectorPaul Donovan

Visual design, Project management Implementation

Engage CDQ as Your Creative Director to obtain effective visual leadership and quality materials for your franchise brand. Brief writing, planning, creative and implementation for advertising, promotional, recruitment and operations manuals. Over 20 years’ experience with leading franchise brands.

National N P 0508 CDQ CDQ M 021 64 45 45 E [email protected] W cdq.co.nz franchise.co.nz – search: CDQ

Colliers InternationalDeborah Dowling Jessica Martin

30 Commercial Property Consultants

An authority on retail developments and project leasing throughout New Zealand. Our national reach ensures an unsurpassed record in successfully leasing and selling a range of retail offerings from large format, trade-based retail, to supermarket/convenience centres, small format lifestyle, to high street speciality/fashion.

National N P 0-9-488 4784 M 021 248 0060 E [email protected] W colliers.com franchise.co.nz – search: Colliers

Creatv – The Brand GroupDave Mason

34 35

Marketing, Advertising & Design

Advertising strategy, creative and production for all screens. Identity and website design creative and production. Design, art direction, copywriting and photography. Media strategy and placement.

Australasia N P +64-9-360 4363 M 021 905 302 E [email protected] W creatv.co.nz franchise.co.nz – search: Creatv

Cumulo9Chris Hogg

Email Branding We deliver standardised, professionally branded, business email signatures by applying a feature-rich consistent template to every company email communication. Standardise your most popular business communication tool. Unlock the rich sales potential on every email with tracked promotional messaging.

National N M 021 345 690 E [email protected] W cumulo9.com franchise.co.nz – search: Cumulo9

Franchise AccountantsPhilip Morrison

22 91

Franchise Consultants & Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National Y P 0-9-265 2657 M 021 229 9657 E [email protected] W franchiseaccountants.co.nz franchise.co.nz – search: Franchise Accountants

Franchise CoachDavid McCulloch Fiona Macky

89 Franchise Consultants & Recruitment

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide Australia 1800 834 440

Y P 0800 4FRANCHIS M 021 943 776 P 0-9-580 1556 M 021 616 519 E [email protected] E [email protected] franchise.co.nz – search: Coach

Franchise Relationships InstituteDavid McCulloch Fiona Macky

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship. “The Franchise Coach” has been awarded the agency for the Franchise Relationship Institute’s products, including Greg Nathan’s popular books.

Australia & New Zealand

N P 0800 4FRANCHIS M 021 943 776 P 0-9-580 1556 M 021 616 519 E [email protected] E [email protected] W franchiserelationships.com franchise.co.nz – search: Relationships

Franchize Consultants (NZ) Win Robinson Callum Floyd

53 Franchise Consultants

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.


Y P 0-9-523 3858 E [email protected] W franchize.co.nz franchise.co.nz – search: Franchize

(JLL) Jones Lang LaSalleChris Beasleigh

Retail Real Estate

We specialise in finding suitable retail premises for franchisors and franchisees in New Zealand. We also manage a number of shopping centres throughout New Zealand.

National N P 0-9-363 0286 M 021 597 856 E [email protected] W joneslanglasalle.co.nz franchise.co.nz – search: Jones Lang

LINK Business FranchisingKevin Atkinson

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Franchisee Resales & Recruitment

LINK are franchised specialists in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers, in more locations, and has more businesses for sale than any other brokerage.

National Y P 0-9-579 9226 E [email protected] W linkbusiness.co.nz franchise.co.nz – search: Link

MEGA Services Franchise ConsultantsRay Lindstrom

4 Franchise Consultants

MEGA Services Franchise Consultants are the most professional and cost effective way of developing your franchise documents and recruiting franchisees to expand your business world wide. Expand your business with MEGA Services Franchise Consultants now! Check out our free Feasibility Report – can you franchise your business? (normal value $1,500).


N P 0800 006 444 M 027 2525 334 E [email protected] W megafranchise.co.nz franchise.co.nz – search: Mega Services

The Business EngineChris Reid

23 Business Growth Specialists

Business growth specialists with franchisor experience. If your business is not reaching its potential we can help — take our free 6-cylinder diagnostic review. We have recent hands-on experience in franchising retail, financial services and branding. Use our knowledge to help your business grow.

Greater Auckland

N P 0800 100 059 M 0274 937 492 E [email protected] W thebusinessengine.co.nz franchise.co.nz – search: Business Engine

Waipuna Hotel & Conference CentreWayne Billings

34 Conferences Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market.

Greater Auckland Area

Y P 0-9-526 3024 M 0274 992 413 E [email protected] W waipunahotel.co.nz franchise.co.nz – search: Waipuna

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⇒ Roger and Helen Masters’ EmbroidMe store in Auckland’s CBD might have a small footprint but it enjoys big sales. As Roger says, ‘That’s the

advantage of a really good franchise: the EmbroidMe system is so efficient we can operate a profitable business with only four staff – two of them part-time!’

That’s good news for anyone looking for a serious business-to-business (B2B) opportunity. EmbroidMe is one of the largest branded apparel franchises in the world with over 300 locations in 10 countries and is a sister company to Speedy Signs, the world’s largest sign franchise, which has nearly 1000 locations in 50 countries (including 23 in New Zealand).

EmbroidMe is already established in seven locations around the country, and is now looking for people like Roger to service business clients in other areas. Each store features a showroom and on-the-spot personalisation of branded apparel and promotional products. In some smaller provincial centres, such as Gisborne, Wanganui, Napier, Timaru or Queenstown, there’s also the opportunity to operate a joint EmbroidMe and Speedy Signs store, creating a one-stop branding shop for a single licence fee. Alternatively, an existing business such as a printer could diversify by adding EmbroidMe to their offering.

‘EmbroidMe and Speedy Signs are both outstanding B2B brands,’ says Grant Archibald of Business Franchise Group, the local master franchisee. ‘In 2013/14, our sales increased every month compared to the previous year – in fact, EmbroidMe’s sales alone grew almost 20 percent. That shows the level of demand and the level of opportunity for new franchisees.’

Good Service Is KingRoger Masters can confirm that. Made redundant after 15 years as a licensing manager with TVNZ, Roger decided to invest in one of the earliest EmbroidMe stores in the country. ‘In TV I had been managing the licensing of brands; with

EmbroidMe I was involved at the other end. I understood the value of putting brands on clothing and promotional products and what impressed me about EmbroidMe was the wealth of knowledge and proven systems that came from a global brand.’

In common with all Speedy Signs and EmbroidMe franchisees, Roger undertook two weeks’ training at the company’s world headquarters

in Florida. ‘It was very thorough and lived up to their promise that you will be an expert by the time you’ve completed the course. I came away with a really good understanding of all the processes that go into making it an efficient operation.’

That’s just as well, because the Masters opened their store seven years ago just as the recession was kicking in. ‘That meant our first year was a bit of a challenge but we stuck to it, followed the system, did the marketing and we were home and dry. The recession brought challenges but it brought opportunities too. Some of the larger and older embroidery companies couldn’t adjust their business model – they were committed to big, expensive equipment with big overheads and maintenance bills. But EmbroidMe is smaller, flexible and highly computerised, so we were able to respond quickly and take on their clients to fuel our growth.’

Roger also learned the importance of service. ‘Helen and I get to know every one of our customers,’ says Roger. ‘When they call us, or come in to our showroom, we don’t show them what we can do, we ask them what they want. We need to know all sorts of things such as an item’s purpose, how it will be cared for, who will wear it or where it will go. Our recommendation is based on all this, whether it’s for uniform clothing or a promotional give-away. As a result, repeat business is a major part of our turnover.’

Get A LifeAs a business, EmbroidMe offers many advantages. ‘For a start, we don’t have valuable capital tied up in stock,’ Roger explains. ‘We order everything in as required and EmbroidMe’s global buying power gives us a lot of options so our clients can choose from a wide range of latest releases. Working with business clients, quality is a key consideration: a fair price is important but when it comes to promoting your brand, quality is right up there.’

As with any proven franchise, the franchisor assists with group promotion, technical and marketing support, but one of the biggest benefits of all for anyone who wants to have a life as well as a business is the fact that there are no silly hours. ‘Both EmbroidMe and Speedy Signs trade Monday to Friday business hours, no late nights or weekend opening,’ smiles Grant Archibald.

‘As Roger and Helen have found, more and more companies, clubs and others are seeing the benefits of branded apparel and other items. The fact that we offer such a wide range and offer continuity of supply season after season means EmbroidMe is ideally placed to make the most of that demand,’ Grant says. ‘Capital requirement can be as low as $100,000 with a financed equipment package. If you fancy taking advantage of our strong brands, strong systems and strong buying power, call us today.’

Efficient systems allow EmbroidMe franchisees to focus on their customers

enjoying a COMPETITIVE EDGE

Advertiser InfoBusiness Franchise GroupPO Box 51 890, Pakuranga, Aucklandwww.embroidme.co.nz www.speedysigns.co.nz ContactGrant ArchibaldP 0-9-577 4223M 021 662 [email protected]

The New Zealand EmbroidMe and Speedy Signs teams get together at their joint conference in Adelaide

EmbroidMe specialises in providing branded apparel and promotional products to businesses, schools, sports clubs and other organisations

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Franchise New Zealand - Vol 23 Iss 02 - Winter 2014

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