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InternalAuditor(Foundation)Course

IntroductiontoInternationalManagementSystems

This course is designed to provide a basic knowledge and understanding of ISO

Management Systems.

Objectives:

Explain the purpose and benefits of an International Management Systems

Outline the structure and content of International Management Systems

Explain the legislative framework for International Management Systems

Explain the process approach of International Management Systems

Outline of risk management

Outline the structure and content of International Management Systems

Examples of International Management Systems include ISO 9001 (Quality), ISO 14001

(Environmental), OHSAS 18001 (Health & Safety) and ISO 27001 (Information Security).

Outline the Plan-Do-Check-Act cycle and how this conforms with the processapproach of management systems

Describe the purpose of a Policy and requirement of implementation and review

Define the process of planning and developing appropriate objectives

Describe the process of measure of performance as related to processes

Define the process associated to statutory and regulatory requirements

Describe requirements for objectives and the relationship between theobjectives and the policy, planning, monitoring and measuring of products andprocesses, and management review

Explain typical product realisation processes and process controls that may beapplied to these processes, in order to achieve customer satisfaction andconformityof product to statutory and regulatory requirements.

Describe the requirements for measurement, analysis and improvement ofperformance

Describe the processes involved in achieving continual improvement throughimproving the effectiveness of the International Management System andrelated processes

Describe typical problems

Explain root cause analysis

After attending this course, you will be able to:

Define and differentiate basic quality- and audit-related terms, such as quality,quality assurance, quality control, evidence, finding, observation,noncompliance, and non-conformance

Explain and differentiate various audit types, such as product, process,

system, management, compliance, 1st-party, 2nd-party, 3rd-party, internal,external, desk, department, and function

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Define and describe the functions and responsibilities of various auditparticipants, including audit team members, lead auditor, client, auditee, etc.

Identify and apply ethical factors that influence audit credibility, such asauditor independence, objectivity, and qualifications

Identify and implement steps in audit preparation and planning, such asverifying audit authority, determining the purpose, scope, type, requirements

to audit against, and identifying the resources necessary, including the sizeand number of audit teams

Identify, interpret, and apply problem-solving tools, such as root causeanalysis

Describe and distinguish between qualitative and quantitative analyses, andattributes and variables data

Identify the basic cost of quality (COQ) principles, and describe the four COQcategories.

Course Pre-requisitesThere are no pre-requisites to joining this course.

Benefits of attending

You will gain an understanding of what ISO 9001 is all about. The course covers an outline ofwhat a process based systems is, as well as how the Plan-Do-Check-Act cycle is used forcontinual improvement. The basic requirements in designing, implementing and maintaining asystem to ISO 9001 are explained.

Who should attend?

This course is designed for any member of staff who will be involved in the internal auditing ofmanagement systems of a company. It is designed for people who have had no formaltraining in carrying out internal audits or for people who want to refresh their skills and get upto date with audit requirements.

It is also suitable for those with responsibility for undertaking internal quality audits against aformal management system. Managers who require some knowledge and understanding ofManagement Systems will also find this one-day course beneficial.

What is included?

Course Workbook

Certificate of attendance

Individual and group exercises

Morning and afternoon refreshment

Lunch

Course deliveryThe course is presented by Ravi Riyat who is a Lead Auditor registered with the International

Register of Certificated Auditors (IRCA).

Ravi has many years of experience carrying out external audits in a range of business sectorsnationally and internationally. Over the years, he has worked as a Consultant in England,Germany, India, Ireland, Italy, Kenya, Spain, South Sudan and Uganda.

He specializes in ISO 9001 (Quality), ISO 14001 (Environmental), OHSAS 18001 (Health &Safety) and ISO 27001 (Information Security) Management Systems as well as some

National Highway Sector Schemes in the UK.