Solutions for Doing Good. Better.

Foundant’s Grant Lifecycle Manager Hosting Environment Overview

At Foundant Technologies, security of your data is our highest priority. A close second is application

availability/uptime. One of the great advantages of delivering our software as a hosted service is that we can

afford to go the extra mile in these areas.

Communication We believe timely and informative communication is a cornerstone of good customer service. There is nothing

more frustrating than not knowing what’s going on with a vital part of your enterprise. We will make every

effort to make sure this doesn’t happen at Foundant.

Hosting Our hosting is facilitated by Rackspace. After significant research and interviewing of various hosting partners,

we felt they offered the safest, most reliable hosting available. In addition to being SAS70 compliant, they offer a

level of support and expertise which we feel differentiates them from other hosting providers, and which will

allow us to respond more quickly should any hosting issue arise.

SSL Foundant’s production servers utilize a Secure Site Pro 128-bit SSL certificate by VeriSign. VeriSign is the leading

Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce, communications, and interactions

for Web sites, intranets, and extranets. This is the same level of encryption used by banks and major financial

institutions.

Servers We have virtual Windows 2008 and virtual and physical Linux servers with all the latest service packs and

security updates. Images of these servers are backed up weekly, with daily differential backups performed the

other 6 days to ensure rapid recovery and seamless uptime in case of disk failure. The physical servers also use

RAID 5 technology to provide further redundancy. In addition, our servers are behind a dedicated firewall. Only

a few Foundant employees and the necessary Rackspace employees have access to these servers.

Backup Our database and files are backed up on a daily basis and retained for at least 14 days. In addition, the

production database is replicated in real time to a separate database server at Rackspace. Access to these

servers is tightly restricted.

Software Upgrades Application upgrades are planned to occur during off-peak hours. We communicate thoroughly with customers

before, during and after upgrades.

For every business and IT budget, there's a unique need. That's why Rackspace® Hosting delivers a portfolio

of solutions that include managed hosting, cloud computing and hosted email, each with a diverse mix of

products. Our model is built to adjust quickly and efficiently to the needs of customers large and small.

And because hosting has been our singular focus for more than a decade, we are acknowledged as the

hosting specialists. We integrate the industry's best technologies and practices, and deliver them with our

unparalleled and uncompromising Fanatical Support.®

Fanatical Support isn't just what we do. It's what defines us. We are available 24x7x365 to guide our

customers through complex and fast-changing IT challenges. Every day is an opportunity for our highly

trained employees to make a difference in the lives and businesses of our customers.

THE FUNDAMENTALS OF RACKSPACE• Founded in 1998 - Over 12 Years of Hosting Experience

• Listed on the New York Stock Exchange (RAX) in 2008

• Headquarters: San Antonio, Texas

• Global Offices: Hong Kong, London, Amsterdam, Australia, Austin, TX and Blacksburg, VA

• Nine (9) Worldwide Data Centers: Hong Kong, China (1); London, UK (2);

San Antonio, TX (2); Dallas, TX (1) ; Herndon, VA (1); Ashburn, VA(1); and Chicago, IL(1)

• Managed Service on Both Dedicated and Cloud Platforms

• Over 142,000 Customers and 3,400 Employees

INDUSTRY LEADERSHIP• Rackspace is positioned as a leader in Gartner's Magic Quadrant

for Cloud Infrastructure as a Service and Web Hosting

• Industry-Leading Service Level Agreements

• Cisco Powered Network: 100% Network Uptime Guarantee

• Microsoft Gold-Certified Hosting Partner

• Microsoft Hosting Partner of the Year — 2003, 2005, 2007

• Red Hat Premier Hosting Partner

• MySQL Certified Hosting Partner

WHY RACKSPACE HOSTING IS A SMART BUSINESS DECISIONHelps to improve efficiencies with

your cash:

• Removes the need for big capitaloutlays on hardware and data centers

• Frees up your funds for primarybusiness expenses

• Lets you pay as you grow ratherthan over-purchase capacity upfront

Helps you extend your resources:

• Provides you with access to a deeper pool of experts

• Concentrates your people on core business needs

• Lets you take advantage of latest technologies without hiring the expertise

Helps to limit business risk:

• Allows you to quickly and efficiently change plans

• Implements your solution quickly

• Places your focus back on growing your business

Toll Free: 1.800.961.2888 | International: 1.210.312.4700 | www.rackspace.comCopyright © Rackspace US, Inc. | Rackspace® and Fanatical Support® are service marks of Rackspace US, Inc. registered in the United States and other countriesAll trademarks, service marks, images, products and brands remain the sole property of their respecitve holders.

RACKSPACE® HOSTING | 5000 WALZEM ROAD | SAN ANTONIO, TX 78218 U.S.A. | DATE MODIFIED: 07202011

ABOUT RACKSPACE® HOSTING

THE SERVICE LEADERIN CLOUD COMPUTING

Fanatical Support® is why nearly half of the Fortune 100 host with us.

“By outsourcing our infrastructure to Rackspace, we are able to meet the needs of our continually increasing customer base without changing our cost structure or sacrificing performance.”

Michael MurdochPresident & CEOAppRiver

INTERNATIONAL: 1.210.312.4000 | FAX: 1.210.312.4100 | WWW.RACKSPACE.COM

RACKSPACE®

HOSTING | 5000 WALZEM ROAD | SAN ANTONIO, TX 78218 U.S.A.

FACILITIES DESCRIPTION ORD1 Data Center – Elk Grove Village, IL

Facility

Data Center floor for site is approximately 121,000 square feet ORD1 pods total 58,800 square feet Site is manned 24x7x365 with Rackspace operations personnel Preventative Maintenance contracts on all facility infrastructure

Security

Staffed 24x7 with separate security lobby Electronic security features with card key access Alarm system CCTV archived video

Power

9.1 mW critical power to pods 18.2 mW total critical power to site

UPS

16 Rotary power systems with 1300 kW of critical output each N+2 Redundancy

Heat Rejection Systems (AC)

Evaporative chilled water plant Over 9,200 tons of cooling Chillers: N+2 Redundancy, CRAH: N+20% Redundancy

Fire Protection

Early Smoke Detection (VESDA) Dual Sprinkler System

Facility Monitoring

NARC – Network monitoring software Eaton Foreseer Facility Monitoring System

Generators

16 diesel-powered emergency generators with 2,250 kW capacity each

N+2 redundancy

Customer Rack Systems

Rackspace uses 55u (approx 9ft) Rack Solutions cabinets

Customer Access

Customers retain administrative control of their leased servers Rackspace retains control of dedicated networking hardware such as firewalls and load

balancers Console level access is provided via Terminal Services of SSH over VPN, depending upon

platform

DATA CENTER PHOTOS (Physical access to devices within Rackspace data centers is restricted to authorized Rackspace personnel

CH1/ORD1

Computer Room Raised Floor

Generator Room

RACKSPACE®

HOSTING | 5000 WALZEM ROAD | SAN ANTONIO, TX 78218 U.S.A.

INTERNATIONAL: 1.210.312.4000 | FAX: 1.210.312.4100 | WWW.RACKSPACE.COM

Backup and Recovery

Fully managed backup to centralized storage is available; offsite tape rotation is optional

Network Infrastructure

Redundant Cisco 3-tier LAN Architecture

Physical Connectivity

Multiple fiber carriers Copper and fiber installed and terminated to onsite demarcation

Transit

Multiple Tier-1 Service Providers 10-Gigabit Ethernet per carrier (multiple gigabits of total bandwidth available)

Routing

Redundant Cisco 6500 Series and ASR 9000 Series Switches for edge and core routing Internap FCP route optimization

Switching

Cisco 4948 Series Switches for aggregation Cisco 2950/2960 Series Switches for Distribution

Electrical Room

Cooling Towers