Fortune500 Health Care
1
Bringing Order to Output Chaos COMPANY PROFILE: Fortune 500 National Managed Healthcare Company Our Fortune 500 customer is a national managed healthcare company operating health plans, insurance companies, network rental and workers’ compensation services companies. This growing company provides a full range of risk and fee-based managed care products and services to a broad cross section of individuals, employer, and government-funded groups, government agencies, and other insurance carriers and adminis- trators. Number of Locations: – 90 IT Staff: – Approximately 200 Employees: – Over 13, 547 Printer Fleet: – 1,464 Mono Printers – 123 Color Printers – 322 Mono Networked Copiers – 95% of volume goes to workgroup printers – 410 Printers at 14+ years 9935 Horn Road, Suite A Sacramento, CA 95827 Phone: 916 737-6360 Fax: 916 737-3100 97 Glen Carran Circle Sparks, NV 89431 Phone: 775 972-8200 Fax: 775 972-8215 HIPPA Compliant VCS Certified www.managedoutput.com Healthcare Company Case Study: Fortune 500 PROBLEMS: 90 Sites Buying A La Carte. High Defect Rates. Unknown Volumes & Costs. Aging Fleet. Decentralized Decision-Making. Poor Service. Long Down Times. SOLUTION: • One point of contact with one vendor for all service and supply with transparent service process. Less than 2% defect rate and 2-day turnaround for supplies. Overnight emergencies at no charge. • Printer fleet output is known, measured and managed. • One invoice with a simplified budget process for output. Budgeted expense with a clear cost per page rate including all service and supplies. • One blended cost per page for all mono HP and color devices. Color devices are $0.099. • Monthly page volumes broken out by location and device to give management the ability to make equipment decisions based on data. • Phased optimization strategy in place to refresh aging fleet, update technology needs, added functionality, and increase productivity. • A proactive certified technician and an insightful reporting system that continues to drive down the cost of printer fleet operation. • Printer uptime increased – Printer repairs completed in average of 10.7 business hours. Same day emergency repairs, unfixable printers replaced for FREE. ANNUAL SAVINGS: $353,400 * *Previous annual expenditures – $1,271,000. Annual expenditure with Encompass – $917,588. 28% less! CONFIDENTIAL “I couldn’t be happier with the support we receive from Encom- pass! Parts, service and toners are always prompt. Your responses to email inquiries of any kind are always quick and courteous. Additionally, the quality of the toner is an order of magnitude better than what we received previously. In short, I couldn’t ask for a better business partner in supporting my internal customers.” – Harrisburg Location
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Transcript of Fortune500 Health Care
Bringing Order to
Output Chaos
C O M P A N Y P R O F I L E :
Fortune 500 National Managed Healthcare Company
Our Fortune 500 customer is a national managed healthcare company operating health plans, insurance companies, network rental and workers’ compensation services companies.
This growing company provides a full range of risk and fee-based managed care products and services to a broad cross section of individuals, employer, and government-funded groups, government agencies, and other insurance carriers and adminis-trators.
Number of Locations:– 90
IT Staff: – Approximately 200
Employees: – Over 13, 547
Printer Fleet: – 1,464 Mono Printers– 123 Color Printers– 322 Mono Networked Copiers– 95% of volume goes to workgroup printers– 410 Printers at 14+ years
9935 Horn Road, Suite ASacramento, CA 95827Phone: 916 737-6360Fax: 916 737-3100
97 Glen Carran CircleSparks, NV 89431Phone: 775 972-8200Fax: 775 972-8215
HIPPA CompliantVCS Certifiedwww.managedoutput.com
Healthcare CompanyCase Study: Fortune 500
P R O B L E M S :
90 Sites Buying A La Carte. High Defect Rates. Unknown Volumes & Costs. Aging Fleet. Decentralized Decision-Making. Poor Service. Long Down Times.S O L U T I O N :• One point of contact with one vendor for all service and supply with transparent service process. Less than 2% defect rate and 2-day turnaround for supplies. Overnight emergencies at no charge.
• Printer fleet output is known, measured and managed.
• One invoice with a simplified budget process for output. Budgeted expense with a clear cost per page rate including all service and supplies.
• One blended cost per page for all mono HP and color devices. Color devices are $0.099.
• Monthly page volumes broken out by location and device to give management the ability to make equipment decisions based on data.
• Phased optimization strategy in place to refresh aging fleet, update technology needs, added functionality, and increase productivity.
• A proactive certified technician and an insightful reporting system that continues to drive down the cost of printer fleet operation.
• Printer uptime increased – Printer repairs completed in average of 10.7 business hours. Same day emergency repairs, unfixable printers replaced for FREE.
A N N U A L S A V I N G S :
$353,400*
*Previous annual expenditures – $1,271,000. Annual expenditure with Encompass – $917,588. 28% less!
C O N F I D E N T I A L
“I couldn’t be happier with the support we receive from Encom-pass! Parts, service and toners are always prompt. Your responses to email inquiries of any kind are always quick and courteous. Additionally, the quality of the toner is an order of magnitude better than what we received previously. In short, I couldn’t ask for a better business partner in supporting my internal customers.”
– Harrisburg Location
