Development of Fuzzy Logic Based Differentiation Algorithm and
Forresterexperience Based Differentiation
2
© 2007, Forrester Research, Inc. Reproduction Prohibited Experience-Based Differentiation September 2007 “Topic Overview: Customer Experience”
Transcript of Forresterexperience Based Differentiation
© 2007, Forrester Research, Inc. Reproduction Prohibited
Experience-Based DifferentiationSeptember 2007 “Topic Overview: Customer Experience”
© 2007, Forrester Research, Inc. Reproduction Prohibited
Experience-Based DifferentiationSeptember 2007 “Topic Overview: Customer Experience”