Forms of Communication

Types of Communication

Communication takes many formsThank you notePoemExamsFax cover sheetWeb PageTextbook pageLettersMemos

ReportsManualsSpreadsheetsBrochuresNewslettersText MessagesEmailSong

Types of CommunicationNonverbal

Less structured, harder to classify

More spontaneous, less control

VerbalMore structured, easier to study

Conscious purpose, more control

Nonverbal communicationCommunication by

other means than by using words, such as through facial expressions, hand gestures, and tone of voice

Thumb’s Up

The Dog Call

OK

Peace

Rock on

Written Communication

Oral Communication

Written CommunicationNotesMemosEmailLettersReportsWeb sitesPromotional MaterialsOther written documents

Notes, Memos, and EmailsOh my!

What are notes?Informal personal messages

Why would you write by hand?Gives message a personal

touchWhen do you write notes?

Congratulations or thank you

Notes, Memos, and EmailsOh my!

What are memorandums?Written messages to

people within the same organization; usually never go through the postal system

Most common form of written communication

•What are the 3 main parts?

–Heading–Subject line–Message

Compose a MemoAssignment:Using the handout, write

a memo notifying the sales staff of changes in the schedule.

Email me a copy of your completed memo. NicholsMichelleR@gmail.

com

Notes, Memos, and EmailsOh my! What is electronic mail?

Communication technology that send memos from one computer directly to another.

Why send email?Efficient, low cost,

speedy, 24 hour access, multiply audiences, print, save, etc.

Notes, Memos, and EmailsOh my!

What are 6 basic guidelines for email?Keep paragraphs shortKeep messages on one screen (no scrolling)DO NOT USE ALL CAPS, it means you are

YELLING :-ORespond with enough information so the reader

knows what you are talking aboutDon’t send stupid messages. We are busy!Don’t use email to give bad news. It is NOT

ACCEPTABLE to fire someone or breakup with someone over email!

Notes, Memos, and EmailsOh my!Create an email address at www.gmail.com.

IF you have an account with your name as the address, you may use it. If not, you will need to create a new one.

Use the email and memo guidelines to send an email to:3 classmates – inviting them to a party (request)2 classmates – persuading them to buy your…1 classmate – instructing them to bring junk mail,

ads, or sale papers on Friday to classCOPY ME ON REPLIES!NicholsMichelleR@gmail.com

Parts of a Business LetterThere are seven standard parts of a business

letter.Heading – return addressDate – when letter was writtenInside Address – mailing address of readerSalutation – the greetingBody – message of the letter (paragraphs)Complimentary Close – used to end messageSignature Block

Signature Sender’s typed name and title (optional)

Business Letter Project - 1Review information and examples. Study the sample

request letter on page 317 in the textbook.Based on the handout given, write a rough draft letter

requesting routine information based on the given scenario. Proofread and edit your letter and then check your work with another student. Have your partner read your letter aloud to you. Ask the teacher to check your rough draft.

Revise your letter making any needed corrections. Print the final draft.

Fold your final draft and place it in a correctly addressed envelope. Do not seal the mailing envelope. Turn it in with the Rubric for Writing Business Letters.

THIS COUNTS AS A TEST GRADE!

Textbook Reference: Communicating for Success, 3rd. ed. Thomson/SouthWestern

Business Letter Project - 2Based on the handout given, write a rough draft letter

answering a routine request for information based on the given scenario. Proofread and edit your letter and then check your work with another student. Have your partner read your letter aloud to you. Ask the teacher to check your rough draft.

Revise your letter making any needed corrections. Print the final draft.

Fold your final draft and place it in a correctly addressed envelope. Do not seal the mailing envelope. Turn it in with the Rubric for Writing Business Letters.

THIS COUNTS AS A TEST GRADE!Reference: Foundation Skills Unit Plan CTAE Resources – Business Letter Writing

Slides were adapted and revised using Communicating for Success, 3rd ed. textbook and files from Summer Rogers GACTE Workshop, 2008. Permission granted for use.