CONFLICT MANAGEMENT PLAN

For Banks School District

Student Services Team

VALUES WHAT IS SUCCESS?  To laugh often and love much;  To win the respect of intelligent people and the affection of

children;  To earn the approval of honest critics and endure the betrayal of

false friends;  To appreciate beauty;  To find the best in others;  To give of one's self;  To leave the world a bit better, whether by a healthy child, a

garden patch, or a redeemed social condition;  To have played and laughed with enthusiasm and sung with

exultation;  To know even one life has breathed easier because you have

lived...  This it to have succeeded. RALPH WALDO EMERSON POET, ESSAVIST, AND PHILOSOPHER

VISION The student services team will be

positive conduits for constructive problem-solving by drawing on each other’s strengths when crucial conversations arise between and with students, parents, staff, school board, community members.

GOALS

1. Team/organizational: Each staff member will participate in a book study on Crucial Conversations to learn new strategies and develop a common language around solving communication problems.

2. Individual goals: Each staff member will identify an individual area of self improvement need in the area of communication/problem-solving to increase personal/professional effectiveness in the work place and write a reflection on or share out at least one example by January meeting and May meeting.

3. Interpersonal goals: Each staff member will role play a Tough Case with a partner to solidify use of crucial conversation skills and provide each other feedback about application of strategies.

4. Professional goals: Each staff member will share a strategy with another colleague. They could choose to share a strategy in a staff meeting, in a 1:1 consultation, or teach a strategy to their instructional assistants.

 

MY PERSONAL STRATEGIES Know my heart/state what I want—To be a

conduit of productivity with all staff by being approachable, a catalyst for problem solving with staff, and efficient with project/task completion. To treat all I interface with integrity, respect, and equity.

Resolve my personal communication weakness of “silence” by stopping avoidance behaviors and weakness of “violence” by letting go of so much control.

Model effective communication practices to my staff by showing staff how to remain in dialogue through developing mutual purpose and mutual respect.

TEAM STRATEGIES: ACTION STEPS1. Develop Annual Agenda for staff

meetings:

September: Disseminate books/promote book study on Crucial Conversations to be read by November staff meeting. Engage staff in goals and share my values and personal strategies.

TEAM STRATEGIES: ACTION STEPS November Meeting: Break into small groups and complete

the last word protocol on Chapters 3, 4, and 5 in Crucial Conversations. Each staff member will identify an individual area of self improvement need in the area of communication/problem-solving to increase personal/professional effectiveness in the work place and reflect on or share out at least one positive experience example by January meeting and May meeting.

TEAM STRATEGIES: ACTION STEPS January MeetingEach staff member will reflect on their

identified area of needed improvement and either complete a written reflection or share out with the group.

TEAM STRATEGIES: ACTION STEPS March Meeting Staff will beak out into pairs or triads by

building and role play for the group a Tough Case crucial conversation, either an example they are currently experiencing, or from the book.

TEAM STRATEGIES: ACTION STEPS

May MeetingEach staff member will reflect on their

identified area of needed improvement and either complete a written reflection or share out with the group or share an experience in teaching another person a new communication strategy.

Staff will evaluate process and reflect on future needs for developing communication skills