Food express ecommerce - Operation management (om)
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Food Expre ss E-Commerce Why use E- Commerce ? Process of E- commerce Types of E- commerce FoodExpress.com Process How it works Operational Process Capacity Planning
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Operation management (om) - Food Express Operation process
Transcript of Food express ecommerce - Operation management (om)
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
FoodExpress.com
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
•For us it is a Electronic Marketing.
• “It consist of buying and selling goods and services over an electronic systems Such as the internet and other computer networks.”
What is E-Commerce
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
What is E-Commerce
Why Use E-Commerce ?
• LOW ENTRY COST • REDUCES TRANSACTION COSTS• ACCESS TO THE GLOBAL MARKET • SECURE MARKET SHARE
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
What is E-Commerce
The Process Of E-Commerce
• A consumer uses Web browser to connect to the home page of a merchant's Web site on the Internet.
• The consumer browses the catalog of products featured on the site and selects items to purchase. The selected items are placed in the electronic equivalent of a shopping cart.
• When the consumer is ready to complete the purchase of selected items, she provides a bill-to and ship-to address for purchase and delivery.
Next
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
What is E-Commerce
The Process Of E-Commerce
• When the merchant's Web server receives this information, it computes the total cost of the order--including tax, shipping, and handling charges--and then displays the total to the customer.
• The customer can now provide payment information, such as a credit card number, and then submit the order.
Next
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
What is E-Commerce
The Process Of E-Commerce
• When the credit card number is validated and the order is completed at the Commerce Server site, the merchant's site displays a receipt confirming the customer's purchase.
• The Commerce Server site then forwards the order to a Processing Network for payment processing and fulfillment.
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
Types of E-Commerce
• Business-to-business (B2B)
• Business-to-consumer (B2C)
• Business-to-Employee (B2E)
• Consumer-to-consumer (C2C)
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
Business-to-business (B2B)
• It defines that Buyer and seller are two different entities. It is similar to manufacturer issuing goods to the retailer or wholesaler.
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
Business-to-consumer (B2C)
• It is the model taking businesses and consumers interaction. The basic concept of this model is to sell the product online to the consumers.• B2c is the direct trade between the company and consumers. It provides direct selling through online.
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
Business-to-Employee (B2E)
• Business-to-employee (B2E) electronic commerce uses an intrabusiness network which allows companies to provide products and/or services to their employees
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
•Consumer-to-consumer (C2C)
• There are many sites offering free classifieds, auctions, and forums where individuals can buy and sell thanks to online payment systems like PayPal where people can send and receive money online with ease.
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
FoodExpress.com
What is FoodExpress ?
•We believe that ordering food should be easy, fast and definitely fun! We wanted something simpler, so we made it. •FoodExpress has online menus from the staggering selection of delivery restaurants around you.
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
FoodExpress.com Process
• Guest User
• Registered User
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
FoodExpress.com Process(Guest User)
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
FoodExpress.com Process(Registered User)
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
• FoodExpress is a simple service to order food from a variety of restaurants online. Enjoy different cuisines and flavours delivered at your door step.• Find a Restaurant• Order what you want• Check out and payment• Confirmation to the supplier• Delivery
• Costing
How it Works
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
Find a Restaurant
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
Order What you want
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
Check out and Payment
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
• The Details entered by the customers is then forwarded to the respective food supplier.
• A confirmation by the supplier is then received by FoodExpress.
• Then the Delivery process begins.
Confirmation to the Supplier
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
Delivery
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
• Variable Costo Fuel o Repairs and maintenanceo Electricity chargeso Advertising.
• Fixed Costo Workers salaryo Rento Vehicles
Costing
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
Food express
Tracking
Sms/call to delivery
boy
Confirmation
Order delivered
Final confirmatio
n
Operational Process
Next
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
• Offering night order facility - USP.
• 25% discount on delivery to registered customer.
• Charges applicable to unregistered customers.
• Major revenue is generated.
Revenue Planning
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
• Capacity = No. of workers X No. of shifts X Utilization X Efficiency
• Utilization is a percent of design capacity achieved.
• Efficiency is the percent of effective capacity achieved.
Capacity Planning
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Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
• Advertising through social networks like Facebook , Twitter , etc.
• Distribution of pamphlets , Standees in all the outlets we have a tie up with.
• Also distribution of pamphlets in malls , colleges and other public places.
• Tie ups with the corporates for bulk orders.
Marketing Strategy
Next
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
• After attaining all our objectives we will expand our reach from Mumbai to all over India.• Collaborating all the other food joints and coffee shops.
Backup :
• We will provide delivery staff to all the food joints that we have a tie-ups with.
Expansion Strategy and Backup
Next
Food Express
E-Commerce
Why use E-Commerce ?
Process of E-commerce
Types of E-commerce
FoodExpress.com
Process
How it works
Operational Process
Capacity Planning
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