FoIP Interoperability Guide - RightFax · FoIP Interoperability Guide OpenText RightFax. Table of...

OpenText RightFax is the proven market leader in fax server, document delivery and fax software. It delivers the most reliable and robust fax software solutions to integrate and automate the flow of a full range of fax, paper and electronic documents and data, enabling enterprises to achieve significant cost reductions. By using RightFax companies can securely and efficiently deliver business information from virtually any application via fax, email, print devices or over the Internet.

This white paper outlines interoperability testing and product compatibility between RightFax and third-party products leveraging fax-over-IP (FoIP) communication, including the T.38 FoIP protocol.

FoIP Interoperability GuideOpenText RightFax

Table of Contents

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Alcatel-Lucent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Aastra . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

AT&T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

AudioCodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Avaya . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

babyTEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CenturyLink (formerly Qwest) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Cisco Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Dialogic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

HP (formerly 3COM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Level (3) (formerly Global Crossing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Mitel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Orange Business Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Quintum. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

ShoreTel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Siemens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Sonus (formerly Network Equipment Technologies) . . . . . . . . . . . . . . . 9

Telstra. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Verizon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

XO Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

About OpenText . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T 3

OPENTEXT RIGHTFAXW H I T E P A P E R

Introduction

OpenText RightFax communicates via FoIP through a Dialogic® Brooktrout® SR140 software implementation on RightFax deployments. Brooktrout SR140 is a board-less, host-based FoIP engine that leverages existing field-proven Dialogic Brooktrout fax technology to deliver high levels of performance, reliability, and scalability using multiple communication options, including G.711, T.38, SIP and H.323.

Once the call is set up, the fax payload is transmitted via T.38 (recommended) between the fax server, the communication device, and the end point. The end point may be a fax server or a classic fax machine. In the case of a media gateway, the gateway is responsible for connecting the call to the traditional Public Switched Telephone Network (PSTN) and completing the path to the receiving device. Typically these devices are part of a larger VoIP/FoIP infrastructure providing voice, fax, email, and messaging.

RightFax interoperability is based on two simple scenarios, and then enhanced based on the vendor’s unique product features and functionality. This document will provide guidance on interoperability between the OpenText RightFax (SR140) FoIP stack and market leading telephony infrastructure.



VENDOR PRODUCT

VENDOR VERSION

OPENTEXT RIGHTFAX V9.4

OPENTEXT RIGHTFAX V10.X

Omni PCX Enterprise 7.1 Y (H.323 & SIP) Y (H.323 & SIP)

Alcatel-Lucent ®

Product Interoperability Overview

X = OpenText TestedY = Supported but not officially tested

VENDOR PRODUCT

VENDOR VERSION



Ericsson MX-ONE Telephony System

V3.2 SP1 Y (SIP) Y (SIP)

Ericsson MX-ONE Manager Telephony System

8.48.1 Y (SIP) Y (SIP)

Ericsson MX-ONE Telephony Server

12.45.6 Y (SIP) Y (SIP)

Ericsson MX-ONE Media Gateway Classic

1.4_5 Y (SIP) Y (SIP)

Aastra®


VENDOR PRODUCT

VENDOR VERSION



SIP Trunking NA NA X (SIP)

AT&T ®


AudioCodes™


VENDOR PRODUCT

VENDOR VERSION



Mediant 1000 5.6 X (SIP) X (SIP)

MP-114 5.6 X (SIP) X (SIP)

MP-118 5.6 X (SIP) X (SIP)




VENDOR PRODUCT

VENDOR VERSION



Avaya Aura Communication Manager

6.3

6.2

6.0

5.2

5.1

4.x

3.x

N/A

N/A

X (H.323 & SIP)

X (H.323 & SIP)

X (H.323)

Y (H.323)

Y (H.323)

X (SIP)

X (SIP)

Y (H.323 & SIP)

Y (H.323 & SIP)

Y (H.323)

Y (H.323)

Y (H.323)

Avaya Communication Server 1000

7.6

7.5

5.5

N/A

N/A

Y (SIP)

X (SIP)

X (SIP)

N/A

Avaya Aura Session Manager 6.3

6.2

6.0

N/A

N/A

X (SIP)

X (SIP)

X (SIP)

Y (SIP)

G650 Media Gateway (TN2302)

HW 20 FW 118 X (H.323) Y (H.323 & SIP)


HW 02 FW 047 X (H.323) Y (H.323 & SIP)


HW 01 FW 26 X (H.323) Y (H.323 & SIP)

G700 Media Gateway 28.18.0 X (H.323 & SIP) Y (H.323 & SIP)

SIP Enablement Services 5.2.0.0-947.3b X (SIP) Y (SIP)

Avaya®

OpenText is a Gold member of the Avaya DevConnect program. OpenText RightFax has been tested with Avaya Communications Manager and multiple media gateways.

Application notes detailing interoperability testing and configuration are available directly from the Avaya DevConnect web site.

• Application Notes for Configuring RightFax Fax Server with Avaya Products

• Delivering a Complete Fax over IP Solution with OpenText and Avaya



babyTEL®

CenturyLink™ (formerly Qwest)



VENDOR PRODUCT

VENDOR VERSION



SIP Trunking N/A X (SIP) X (SIP)

VENDOR PRODUCT

VENDOR VERSION



SIP Trunking N/A X (SIP) Y (SIP)

VENDOR PRODUCT

VENDOR VERSION



Cisco Unity Connection 10

9

8

7

N/A

N/A

X (SMTP)

X (SMTP)

X (SMTP, POP3)

X (SMTP, POP3)

Y (SMTP)

Y (SMTP)

Cisco Unity 5.x

4.2.x

4.1.x

4.0.x

Y (API)

Y (API)

Y (API)

Y (API)

Y (API)

Y (API)

Y (API)

Y (API)

Cisco SystemsOpenText is a Preferred Solution Developer in the Cisco Developer Network. OpenText RightFax is interoperable with multiple products from Cisco Systems, including CUCM, Unity, Unity Connection and IOS based routers/switches.

• Find RightFax on the Cisco Developer Network Marketplace Solutions Catalog

• OpenText RightFax support for FoIP in a Cisco environment



VENDOR PRODUCT

VENDOR VERSION



Cisco Unified Communications Manager

10.x

9.x

8.x

7.x

6.1

6.0.x

5.1.x

5.0.x

4.3.x

4.2.x

N/A

N/A

X (H.323 & SIP)

X (H.323 & SIP)

Y (H.323 & SIP)

Y (H.323 & SIP)

Y (H.323 & SIP)

Y (H.323 & SIP)

Y (H.323)

Y (H.323)

X (H.323, SIP, MGCP)

X (H.323, SIP, MGCP)

Y (H.323 & SIP)

Y (H.323 & SIP)

Y (H.323 & SIP)

Y (H.323 & SIP)

Y (H.323 & SIP)

Y (H.323 & SIP)

Y (H.323)

Y (H.323)

Cisco IOS-based Routers 12.3 and above X X



VENDOR PRODUCT

VENDOR VERSION



DMG 1000 5.1.118_5N or later Y (SIP) Y (SIP)

DMG 2000 5.1.118_5N or later X (SIP) Y (SIP)

DMG 3000 SUI-1_8.51 or later Y (SIP) Y (SIP)

DMG 4000 SUI-1_8.51 or later X (SIP) Y (SIP)

IMG 1010 10.3.2 or later Y (H.323 & SIP) Y (H.323 & SIP)

Dialogic®

OpenText is a Dialogic partner. OpenText RightFax is interoperable with the full line of media gateways.



VENDOR PRODUCT

VENDOR VERSION



VCX Connect 8.0.4e

7.1.13e3

Y (SIP) Y (SIP)

VCX Enterprise 7.2.5

7.1.21c

7.1.12

X (SIP) Y (SIP)

VCX System i 7.2.5 X (SIP) Y (SIP)


Level (3) (formerly Global Crossing)

Orange Business Services

Mitel ®




VENDOR PRODUCT

VENDOR VERSION



SIP Trunking N/A X (SIP) Y (SIP)

VENDOR PRODUCT

VENDOR VERSION



SIP Trunking N/A N/A X (SIP)

VENDOR PRODUCT

VENDOR VERSION



3300 Controller (MCD) Release 5 N/A X (SIP)

3300 Controller (MCD) Release 4 X (SIP) Y (SIP)

HP ® (formerly 3COM)OpenText has validated product interoperability with the HP VCX telephony platforms (formerly 3COM). Application notes detailing interoperability testing and configuration are available directly from HP.

• http://h17007.www1.hp.com/us/en/products/unified-communications/index.aspx



Quintum®

Siemens®

ShoreTel®




VENDOR PRODUCT

VENDOR VERSION



Tenor DX 2024 P104-12-10 Y (H.323 & SIP) Y (H.323 & SIP)

Tenor DX 8192 P104-12-10 Y (H.323) Y (H.323)

VENDOR PRODUCT

VENDOR VERSION



HiPath 8000 V3.0 R2 PS19.E05 Y (SIP) Y (SIP)

RG8702 Media Gateway N/A Y (SIP) Y (SIP)

VENDOR PRODUCT

VENDOR VERSION



ShoreGear 13.x N/A Y (SIP)




Sonus® (formerly Network Equipment Technologies)


VENDOR PRODUCT

VENDOR VERSION



SBC1000 (formerly Unified Exchange (UX) 1000)

2.1v137 Y (SIP) X (SIP)

SBC 2000 (formerly Unified Exchange (UX) 2000)

2.1v137 Y (SIP) X (SIP)

E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T 1 0


SKU#

Telstra®

Verizon®

XO Communications™




VENDOR PRODUCT

VENDOR VERSION




VENDOR PRODUCT

VENDOR VERSION




VENDOR PRODUCT

VENDOR VERSION



SIP Trunking N/A X (SIP) X (SIP)

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About OpenText

OpenText provides Enterprise Information Management software that enables companies of all sizes and industries to manage, secure and leverage their unstructured business information, either in their data center or in the cloud. Over 50,000 companies already use OpenText solutions to unleash the power of their information. To learn more about OpenText (NASDAQ: OTEX; TSX: OTC), please visit www.opentext.com.

For More Information

For more information visit http://faxsolutions.opentext.com or contact your OpenText sales representative at:

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• Support: [email protected] or (800) 540-7292

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FoIP Interoperability Guide - RightFax · FoIP Interoperability Guide OpenText RightFax. Table of...

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