fnal logi scm

8/8/2019 fnal logi scm

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CHAPTER I

1.1 INTRODUCTION

Cargo Partners Logistics is one of the leading shipping agencies in India. It is

known for best service proving industry. In this type of service providing Industry supply

chain management is a major part in transit of the goods and its maintenance of the

warehouse and how it is effectively transferred the goods from the suppliers to customers.

The present study is about the supply chain management in Cargo Partners logistics.

The primary task of the study is to analyze the overall performance of the supply

chain management. It is also done to search for the problems faced in each and every

chain of goods movements, and to effectively handle in the situations where the

movement of goods is stopped due to various reasons such as:

Improper packing of goods.

Due to any climatic variations during the transit.

Due to the delay in arrival of the goods.

Due to improper maintenance in the warehousing.

To also find out the various levels of the flow of channels through which the

goods are transferred from the suppliers to the dealers and then delivered to the

customers.

This study gives a brief report of the logistics management and the challenges

faced through the company in the movement of various goods through different modes

and their maintenance capabilities.

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SUPPLY CHAIN MANAGEMENT

A Supply chain is a network of facilities and distribution options that performs

the function of procurement of materials transformation of these materials into

intermediate and finished products, and the distribution of these finished products to

customers

Introduction to Supply Chain Management

If your company makes a product from parts purchased from suppliers, and thoseproducts are sold to customers, then you have a supply chain. Some supply chains are

simple, while others are rather complicated. The complexity of the supply chain will vary

with the size of the business and the intricacy and numbers of items that aremanufactured.

Elements of the Supply Chain

A simple supply chain is made up of several elements that are linked by the movement of

products along it. The supply chain starts and ends with the customer.

Customer: The customer starts the chain of events when they decide to purchase

a product that has been offered for sale by a company. The customer contacts thesales department of the company, which enters the sales order for a specific quantity

to be delivered on a specific date. If the product has to be manufactured, the sales

order will include a requirement that needs to be fulfilled by the production facility.

Planning: The requirement triggered by the customers sales order will be

combined with other orders. The planning department will create a production plan

to produce the products to fulfill the customers orders. To manufacture the productsthe company will then have to purchase the raw materials needed.

Purchasing: The purchasing department receives a list of raw materials andservices required by the production department to complete the customers orders.

The purchasing department sends purchase orders to selected suppliers to deliver the

necessary raw materials to the manufacturing site on the required date.

Inventory: The raw materials are received from the suppliers, checked for quality

and accuracy and moved into the warehouse. The supplier will then send an invoiceto the company for the items they delivered. The raw materials are stored until they

are required by the production department.

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Production: Based on a production plan, the raw materials are moved inventory

to the production area. The finished products ordered by the customer are

manufactured using the raw materials purchased from suppliers. After the items havebeen completed and tested, they are stored back in the warehouse prior to delivery to

the customer.

Transportation: When the finished product arrives in the warehouse, the

shipping department determines the most efficient method to ship the products sothat they are delivered on or before the date specified by the customer. When thegoods are received by the customer, the company will send an invoice for the

delivered products.

Supply Chain Management

To ensure that the supply chain is operating as efficient as possible and generating the

highest level of customer satisfaction at the lowest cost, companies have adopted SupplyChain Management processes and associated technology. Supply Chain Management hasthree levels of activities that different parts of the company will focus on: strategic;

tactical; and operational.

Strategic: At this level, company management will be looking to high level

strategic decisions concerning the whole organization, such as the size and location

of manufacturing sites, partnerships with suppliers, products to be manufactured andsales markets.

Tactical: Tactical decisions focus on adopting measures that will produce costbenefits such as using industry best practices, developing a purchasing strategy with

favored suppliers, working with logistics companies to develop cost effect

transportation and developing warehouse strategies to reduce the cost of storing

inventory.

Operational: Decisions at this level are made each day in businesses that affect

how the products move along the supply chain. Operational decisions involvemaking schedule changes to production, purchasing agreements with suppliers,

taking orders from customers and moving products in the warehouse.

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1.2. COMPANY PROFILE

CARGO PARTNER AG, a Global Logistics company located at Fischamend, near the

Vienna Airport Austria, is engaged in Airfreight and Ocean freight activities.

Mission

Cargo Partner specializes in the global shipping of AIR and SEAFRIEGHT

including all proceeding and following services. Geographically the company is based in

Central and Eastern Europe but operates worldwide.

Starting out as regional provider, time defined air and sea cargo products,

continuous tracking & tracing via internet as well as straight forward transparent

calculations have made cargo partner an international freighter acting worldwide.

E- Business is the living reality, which the company strives to improve and refine

every day.

The company is very proud of the professional and successful attitude of

employees who live up to companys slogan We take it personally. This attitude is

also acknowledged by the business partners who acknowledge the friendly, professionaland efficient cooperation.

Cargo Partner defines its services by very important claim passion for

excellence companys intention is to be the most friendly, innovational and proactive

provider.

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HISTORY

1983 - Beginning of AIR CARGO activities in Austria

1985 - Commencing SEA CARGO services in Austria

1990 - AIR CARGO PARTNER / SEA CARGO PARTNER in Austria

1993 - Czech Republic and Slovakia

1994 - Hungary

1996 - Slovenia and Croatia

1998 - Paland

2000 - Germany and Romania

2003 - Slovakia (Kosice), Slovenia (Koper), China ( Shanghai)

2004 - Belgrade & Novi Sad (Serbia & Montenegro)

2005-06 - Hong Kong, China, Taiwan, Netherlands & Ukraine

2007 - India

Cargo Partner is EURO 198 Million Company opened its doors to the public on

September 21, 2006. All activities of the entire Cargo Partner Group are controlled and

coordinated at the headquarter in Fischamend. The numbers for the past business year

are an impressive 70,000 tons of air cargo & 480,000 tons of sea cargo.

As a business group, CARGO PATNER derives its competitive advantage

through its core competency sustainable service. It is unique service with which it

creates wealth for the GROUP and its stakeholders. The quality of services are defined

by the claim The Passion For Excellence and companys slogan We Take It

Personality

It goes without saying that CARGO PARTNER is an independent and flexible

logistics PARTNER ready to meet its clients needs on a very notice with special focus

on personalized attention. It also goes without saying that CARGO PARTNER will

provide product-specific logistics services to all customers. Reliable Solutions and an

excellent network in central and Eastern Europe since 1993 and Western Europe

since 1999 with focus on Asian sub-continent, set Cargo Partners services apart.

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Expansion Plan In Asia

The successful expansion of Cargo Partner covering 2 big countries India with

own offices at 9 major cities & also Greater China with own offices. Apart from

Europe, India & China in Asia, cargo partner has its own offices in Hong Kong and US.

Rest of the world, the company is dealing with, are through the best of agents.

Cargo Partner Logistics India Pvt. Ltd

Is a 100% subsidiary of Cargo Partner Group incorporated in October 2006 with

its Headquarter at Kolkata. Within a span of 3 months , CPLI has set up 9 branch

offices at Delhi, Panipat, Mumbai, Pune, Chennai, Bangalore, Coimbatore &

Hyderabad besides Kolkata and positioned 60 professionals.

Cargo Partner Logistics India would be handling the following activities:

Air Imports

Air Exports

Custom Clearance

Ocean Import & Exports

Door to Door

Supply Chain Logistics

Road Transportation

Project Cargo

The company is geared up to handle exports & imports from any corner of the

world into India and vice versa.

IT Infrastructure

The latest IT network of Cargo Partner AG, is under implementation in India and

very soon all the offices in India would be directly connected to Cargo Partner network

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globally. Thus CP India will be able to extend global networking from one platform &

customers services will be upgraded substantially.

The Future

CARGO PARTNER Logistics India Pvt. Ltd. Ltd under leadership ofMr. Aloke Sinha as the Managing Director with its Corporate Office at Kolkata, is

working towards building a global competitive advantage, capturing new markers and

financial opportunities by meeting challenges through constant innovation and integration

of sustainable business performance in planning, management and measurement systems.

We at CARGO PARTNER INDIA, are very fortunate at connect with a

handful of some remarkable people those who play a very important role in creating a

profile of services where diversity is still celebrated.

1.3 OBJECTIVES OF THE STUDY

To study on supply chain maintenance management in cargo Partners logistics.

To analyze the problems relating to the supply chain management.

To analyze the effective handling of goods from supplier to consumer.

To identify the distribution channel.

To analyze the problem related to inventory control.

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1.4 SCOPE OF THE STUDY

Logistics is important to recognize the importance of a dynamic balance between

the minute details and the main elements involved in a product. The Role of Logistics is

to maintain that balance. Once the firm realizes the importance of logistics it is necessary

that the firm make full and efficient use of logistics. The first step is to create a buyer

value for the customer and a strategic value for the firm.

The customer is the most important asset for a company. He drives the entire

supply chain including manufacturing, marketing and logistics. Hence it is important for

a firm to have a clear understanding of what the customer demands and to keep up to the

customers expectations. Once a company has a clear understanding of its customers

requirements it must device a strategy on how to use logistics to achieve it.

1.5 Limitation of the study

The period of the study very short so more information will

not able to collect.

The management hesitated to give more information.

Employees are busy in the work. So it very difficult to

interact with all the employees.

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CHAPTER II

Literature Review1. Author:

Joakim Almn; Anders Rosqvist;

Year - [2008]

Keywords:

supply chain disruption; crisis preparedness; enterprise risk management; business

recovery; crisis management; emergency response; BCM Evaluation Model; Business

continuity management;business continuity planning; risk;crisis; Risk Management and

Safety engineering; Riskhantering; Technology and Engineering;

ABSTRACT:

Major businesses today involves complex supply chains with world-wide

sourcing and marketing which create new risks for both the individual enterprise and the

society at large. Supply chain disruptions are seen as the primary threat to a company's

revenue driver. To be able to cope with undesired events, companies need to review their

business continuity management (BCM).To increase the knowledge of effective BCM,

this thesis develops and presents a model for evaluating the level of BCM within a

company, The BCM Evaluation Model.

The model is a self-assessment questionnaire to be used at site level which can give

management and insurance companies an indication of what needs to be improved to

reduce the potential negative business profit impact from a disruption somewhere in the

supply chain.The study involves a lens with factors based on a literature survey.

Documented cases were then examined through the lens to find key factors for effective

BCM. The model was validated through a test on six company affiliates together with

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http://about/Joakim+Alm?n/http://about/Anders+Rosqvist/http://about/supply+chain+disruption/http://about/crisis+preparedness/http://about/crisis+preparedness/http://about/enterprise+risk+management/http://about/business+recovery/http://about/business+recovery/http://about/crisis+management/http://about/emergency+response/http://about/emergency+response/http://about/BCM+Evaluation+Model/http://about/Business+continuity+management/http://about/Business+continuity+management/http://about/business+continuity+planning/http://about/business+continuity+planning/http://about/risk/http://about/crisis/http://about/crisis/http://about/Risk+Management+and+Safety+engineering/http://about/Risk+Management+and+Safety+engineering/http://about/Riskhantering/http://about/Technology+and+Engineering/http://about/Joakim+Alm?n/http://about/Anders+Rosqvist/http://about/supply+chain+disruption/http://about/crisis+preparedness/http://about/enterprise+risk+management/http://about/business+recovery/http://about/business+recovery/http://about/crisis+management/http://about/emergency+response/http://about/BCM+Evaluation+Model/http://about/Business+continuity+management/http://about/Business+continuity+management/http://about/business+continuity+planning/http://about/risk/http://about/crisis/http://about/Risk+Management+and+Safety+engineering/http://about/Risk+Management+and+Safety+engineering/http://about/Riskhantering/http://about/Technology+and+Engineering/


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expert opinions.

2. Author:

Mette Eisens; Liselott Dahl;

Year - [2007]

Keywords:

Just-in-time JIT ; /about//; Vendor Managed Inventory VMI ; /about//; supplier selection;

/about//; Supply Chain Management;

ABSTRACT:

For many retailers, manufacturers, and wholesalers, inventory is their single

largest investments of corporate assets. Problems such as stock-outs and bullwhip effect

due to sales fluctuation and poor visibility are normal for manufactures. Unnecessary

activities, in the purchasing process internally and externally, such as double order

handling, cost both money and time.

It is widely known that firms no longer can compete effectively in isolation of their

suppliers and other entities. The future success of many businesses depends on co-

operation and the co-ordination of efforts; making Supply Chain Management important.

JIT and VMI are two of the philosophies that have been used to update supply chain

relationships and management. By recognising your own supply weaknesses, the need for

a supply strategy and a purchasing portfolio which classify suppliers emerges.

There is an interest in examining what possible benefits and drawbacks, JIT and VMI

collaboration can bring and how they differ from each other. In order to have a successful

collaboration and implementation, it is important to know what basis to choose suppliers

on and understand what needs to be in place, internally and externally, before startingeither a JIT or VMI relationship with different suppliers.

An inductive method was used in order to transform the literature review into a case

study research. Explanatory and exploratory strategy was combined as well as qualitative

and quantitative data collection such as oral interviews and written questionnaires. The

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http://about/Mette+Eisens?/http://about/Liselott+Dahl/http://about/Just-in-time++JIT/http://about//http://about/Vendor+Managed+Inventory++VMI/http://about//http://about/supplier+selection/http://about//http://about/Supply+Chain+Management/http://about/Mette+Eisens?/http://about/Liselott+Dahl/http://about/Just-in-time++JIT/http://about//http://about/Vendor+Managed+Inventory++VMI/http://about//http://about/supplier+selection/http://about//http://about/Supply+Chain+Management/


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case study was carried out at an accessory purchasing department at a large production

company referred to as the Focal company in this thesis. Also, participating in the

study were selected suppliers of the Focal company.

The literature review and the case study data was analysed which led to the results that:

JIT and VMI can shorten lead time, improve quality and relationships if used properly,

otherwise it can lead to increased inventory levels.

Key factors for enabeling JIT and VMI are common goals, management commitment,

accurate information and suitable software systems.

Suitable suppliers for JIT and VMI are companies that have equal dependency and/or

have interdependency and are willing and able to contribute to the competitive advantage

of the buying firm.

Supplier selection criteria are price, quality, delivery, flexibility, reliability

organizational culture, structure and strategy.

Implementation of JIT is not an option today at the Focal company.

With a few IT-system updates, a little bit of education and training the Focal company

and most of the suppliers in this study are ready for VMI.

Because of the good balance of power and dependence in the relationships between the

Focal company and their suppliers there is a good chance of a successful outcome.

The Focal companys rating criteria are well correlating with the literatures findings,

which further support that they are ready to select suppliers for integrated relationships.

CHAPTER III

3.1 RESEARCH METHODOLOGY

INTRODUCTION

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Research is a systemized effort in gain knowledge. It can also be referred

to as THE SEARCH OF KNOWLEDGE. Research methodology is a technique used to

systematically solve a research problem. It helps the researcher to know which research

method and analysis could be utilized to bring out a possible solution for a research

problem. The researcher should know why a particular technique to the project.

3.1. TYPE OF RESEARCH

The type of research design used in this project was the descriptive

research. Because, it helps to describe the characteristics of a particular group of people,

working within a company. The characteristics of a work group may differ in many ways

in different companies. Each group may have separate reasons for exhibiting such

characteristics within the company. The descriptive study was carried out to seek thesereasons. Careful design of descriptive studies was necessary to ensure that complete

interpretation of the situation and to ensure minimum bias in the collection of data.

3.1.1 SOURCES OF INFORMATION

It is necessary for every research to have both primary data and secondary

data, without which the research would be inefficient, In this research the primary data

was collected by means of a structured questionnaire. The questionnaire consisted of

twenty-nine questions inquiring various factors related to their Welfare measures in

Cargo Partners Logistics.

The secondary data was collected through company profile, journals,

websites and other database of the company. All these data were helpful in carrying out

the analysis.

3.2 DATA SOURCES

The source from where data can be acquired is known as data source.

Other researchers did data collection with a review of previous research. In this there are

basically two method of collection of data.

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Primary data collection

Secondary data collection.

3.2.1 PRIMARY DATA

Primary data is the first hand information, which the researcher gets from

the population. The tool for collecting primary data is Questionnaire. These data are

collected directly from the employees of Cargo Partner Logistics.

3.2.2 SECONDARY DATA

The secondary data was collected through company profile, journals,

websites and other databases of the company. All these data were helpful in carrying out

the analysis.

3.2.3 DATA INSTRUMENT

The tool used for collecting the primary data is Questionnaire. The

questionnaire was used to collect the bulk of data. Questionnaire is the set of questions

put forward for the employees to answer. The required data was collected by using open-

ended and close ended questions. This is a preferred technique for collecting the primary

data. Any doubts raised were cleared immediately.

3.3 SAMPLING TECHNIQUE

Sample design lays down all the details to be included in a sample. It is a

definite plan for obtaining a sample from a given population. The sampling techniques

used were the simple random sampling. It was the method by which each number of the

population had a chance of being selected.

3.4 RESEARCH DESIGN

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Research design acts as the blueprint for the research by using this

framework the researcher moves step by step in to the research process. It constitutes the

basic forms for the collection, measurement and analysis of data. Research design stands

for the advanced planning of the methods to be adopted for collection of relevant data.

Moreover it explains about the techniques to be used in the analysis, keeping in view the

objective of the research and availability of staff, time and money. This research design

was selected based on the objective on the study and keeping in mind the time and

availability of recourses for the research.

3.5 SAMPLE PROCEDURE

Random Sampling is the sampling procedure in which the researchersrandomly selected their sample.

Sample size here I look the sample on random basis and the sample size

was taken of 300 to 150 samples.

3.6 TOOLS USED TO ANALYZE THE COLLECTED DATA

The analysis was both theoretical and statistical, graphical representations

were also considered.

The graphical presentation is used with chart to analyze the data.

CHAPTER IV

ANALYSIS AND INTERPRETATION

TABLE 4.1.1- SHOWS THAT DISTRIBUTION OFRESPONDENTS BASED ON TIE-UP WITH CARGO

PARTNERS LOGISTICS

Sl.

No

No of years Respondents Percentage

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1 Less than 1 year 22 18.33

2 1-3 years 36 30

3 4-5 years 48 40

4 More than 5

years

14 11.66

Total 120 100

Data source : Data gathered from the primary source.

0

10

20

30

40

50

60

less 1 1-3years 4-5 years more5

No of years

No

ofrespondents

Series1

TABLE 4.1.2- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON MODE OF EXPORTING

PRODUCTS.

Mode of export Respondents PercentageAir ways 19 15.83

Shipping 62 51.66

Road ways 39 32.5

Total 120 100

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FIGURE 4.2.2- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON MODE OF EXPORTING

PRODUCTS.

0

10

20

30

40

50

60

70

No of

respondents

airways shipping roadways

Modes

Series1

TABLE 4.1.3- SHOWS THAT DISTRIBUTION OF THE

RESPONDENTS BASED ON SERVICES PROVIDED BY THE

COMPANY

Service rating Respondents Percentage

Very good 27 22.5

Good 63 52.5

Average 18 15

Poor 12 10

Total 120 100

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Data source: Data gathered from the primary source.

FIGURE 4.2.3- SHOWS THAT DISTRIBUTION OF THE

RESPONDENTS BASED ON SERVICES PROVIDED BY THE

COMPANY

0

10

20

30

40

50

60

70

No of

respondents

very good Good Average poor

Ratings

Series1

TABLE.4.1.4- SHOWS THAT DISTRIBUTION OFRESPONDENTS BASED ON THE QUANTITY BEEN

TRANSPORTED.

No of tons Respondents Percentage

Less than 100 43 35.83

100-200 21 17.5

200-300 17 14.16

More than 300 39 32.5Total 120 100

Data source: Data gathered from the primary source.

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RESPONDENTS BASED ON THE QUANTITY BEEN

TRANSPORTED.

0

5

10

15

20

25

30

35

40

45

No of

respondents

less 100 100-200 200-300 more 300

No of tons

Series1

TABLE.4.1.5- SHOWS THAT DISTRIBUTION OFRESPONDENTS BASED ON WARE HOUSING IN DAYS.

No of days Respondents Percentage

3-5 58 48.33

6-8 27 22.5

9-12 23 19.16

More than 12 12 10

Total 120 100


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RESPONDENTS BASED ON WARE HOUSING IN DAYS.

0

10

20

30

40

50

60

70

3-5days 6-8days 9-12days more 12

No of days

No

ofrespondents

Series1

TABLE.4.1.6- SHOWS THAT DISTRIBUTION OFRESPONDENTS BASED ON EXPORT PLACES.

Countries Respondents Percentage

Eastern countries 80 66.66

Western countries 29 24.16

North east asian

countries

11 9.16

Total 120 100


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RESPONDENTS BASED ON EXPORT PLACES.

0

10

20

30

40

50

60

70

80

No of

respondents

eastern wes tern north east

Countries

Series1

TABLE.4.1.7- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON FREIGHT CHARGES.

Rating Respondents Percentage

Very high 11 9.16

High 27 22.5

Normal 73 60.83

Low 9 7.5Total 120 100


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RESPONDENTS BASED ON FREIGHT CHARGES.

0

10

20

30

40

50

60

70

80

No of

respondents

very high high normal low

Rating

Series1

TABLE.4.1.8- SHOWS THAT DISTRIBUTION OFRESPONDENTS BASED ON TARIFF CHARGES.

Suitability Respondents Percentage

Yes 97 80.83

No 23 19.16

Total 120 100


FIGURE.4.2.8- SHOWS THAT DISTRIBUTION OF

RESPONDENTS BASED ON TARIFF CHARGES.

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yes

No


RESPONDENTS BASED ON PROBLEM OF THE COMPANY.

Problem faced Respondents Percentage

Yes 18 15

No 102 85

Total 120 100



RESPONDENTS BASED ON PROBLEM OF THE COMPANY.

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yes

No


RESPONDENTS BASED ON INSURANCE.

Insurance Respondents Percentage

Yes 117 97.5

No 3 2.5

Total 120 100



RESPONDENTS BASED ON INSURANCE.

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yes

No


RESPONDENTS BASED ON PACKING OF PRODUCTS.

Place Respondents Percentage

Company 91 75.83

Cargo partners 29 24.86

Total 120 100

CHAPTER V

5.1 Findings of the study

The company Environment is next and tidy.

Mostly mode of exporting products is done by shipping

The Service provided by the company is good.

Mostly less than 100 tons of the quantity is been transported.

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Mostly exported is done in eastern countries.

The Freight charge is normal.

5.2 Suggestions of the study

1. In order to increase Employee standard cargo partners should

implement and updates new methods in logistics and the

training should be given to the employees.

2. They should concentrate exporting the product through

airways and roadways.

3. The exporting should concentrate on western and north east

countries.

CHAPTER 6

6.1 Conclusion

The training which I went in cargo partners gave the

confidence to face the some of the problems of the real business

world. From the training I acquired knowledge about in customers,

planning, purchasing, inventory production and transportation in

supply chain management.

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The firm had technically qualified and experienced staff and

this helped me a lot to enquire knowledge from those experts about

the various activities involved in an organizations.

6.2 BIBILIOGRAPHY

1. LOGISTICS MANAGEMENT Mr. S.K. BHATTACHARYYA

2. MARKETING IN LOGISTICS MARTIEN CHRISTOPHER,

HELEN PECK

3. WEBSITES:

WWW.GOOGLE.COM

WWW.CARGO-PARTNER.COM

6.3ANNEXURE

QUESTIONAIREA STUDY OF SUPPLY CHAIN MANAGEMENT

CARGO PARTNER LOGISTICS INDIA PVT. LTD,

COIMBATORE.

1) Name of the supplier :

2) Designation :

3) Product manufactured :

4) Name of the person interviewed :

with respect to the supplier

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5) How long is your company trachup

with cargo partner logistics

a) Less than 1 year b) 1- 3 years

c) 3-5 years d) more than 5 years

6) What is the mode of exporting your product:

a) Air ways. b) Shipping. c) Road ways.

7) How are the services provided by Cargo Partner logistics?

a) Very good b) good c) average d) bad

8) How many tons your company is transporting per annum.

a) Less than 100 tons b) 100-300 tons

c) 300-400 tons d) more than 400 tons

9) How many days does your company warehouse your products before

exporting?

a) 3-5days b) 5-8days

c) 8-10days d) 10-15 days

10) To which part of the world do you export your product?

a) Eastern countries b) western countries

c) North east Asian countries d) others if any______________

11) How are fright charged by the Cargo Partner Logistics

a) Very high b) high c) normal d) low

12) Are the tariff rates suitable for your company?

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a) 5%-10% b) 10%-15% c) 15%-20%

20) What is the mode of payments?

a) Cash b) Cheque c) demand draft

c) if others specify______________________

21) Who is responsible for the damages occurring during transit?

a) Your company b) shipping agencies

c) If others specify__________________________

22) How do you rate the performance of Cargo Partner logistics?

a) Excellent b) good c) average d) poor

23) Give your suggestion about Cargo logistics

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