FMSI Part Time Teller Presentation
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Transcript of FMSI Part Time Teller Presentation
• Welcome and Introductions
• The Cost of Part-Time Teller Turnover
• Transaction Trends in the Branch
• Utilizing Part-Time Tellers during Peak Performance Times
• FMSI Part-Time Teller Study
• A Closer Look – NavyArmy Community Credit Union
• Top 10 Tactics for Finding and Retaining Highly Qualified and Dedicated Part-Time Tellers
• Open discussion Including Q&A Session
• Gordon A. Williams IV, FMSI EVP Business Development
• Terri Young, NavyArmy CCU VP of Operations & Training
• W. Michael Scott, FMSI President/CEO
• Chad Davis, FMSI VP of Marketing
Putting a dollar figure to part-time teller turnover – Separation Costs: $652
– Replacement Costs: $508
– Training Costs: $284
– Performance Differential: $760
– Total Turnover Costs per Part-Time Teller: $2,204
• NACCU was chartered on January 28, 1955 as Naval Employees Corpus Christi Federal Credit Union.
• Membership has grown to over 100,000. • We have a full service Mortgage Center, and 2 new
branch locations in the Rio Grand Valley. • Our staff has grown to over 294 employees and keeps
growing daily!
• Incorporated data from TMS reports into annual performance reviews for teller staff.
• Analyze key productivity data including • Teller Productivity • Excess waiting for work time • Actual staffing effectiveness charts
Finding the Right Personalities For the Business Culture
• Referrals • College Students • VOE Students/College Internship/JA • Military Spouses • Internal Promotions
Part-time Teller Benefits
Recruiting Quality Candidates Takes Attractive Benefits
• Vacation: • 1 – 5 years tenure: 4 days/ per year • 5 + years tenure: 8 days/year
• TelaDoc Program • Voluntary Life Insurance
• 401k Plan: after 1yr of service (4% match) • Pension Plan Benefit: fully vested after 5yrs of
service • Tuition Reimbursement: after 1yr of continuous
employment
Feb 2008 – 10 Branches FT Tellers 23 Avg. Salary $9.52 PT Tellers 33 Avg. Salary $9.21
Jun 2012 – 12 Branches FT Tellers 26 Avg. Salary $11.30 PT Tellers 46 Avg. Salary $9.39
• Improved accountability for the performance of our front-line staff.
• TMS enhances our members’ teller experience.
Part-Time Teller Positions Great Fit for College Students • Develop a Program with a Local College Where Students
Work Part-Time • Filling the Required Teller Position for As Many As Four Years • Moving into Other Areas of Your Institution After Graduation