FMC to BMC - ISACA China HK Chapterisaca.org.hk/document/FMC4KPMG-v1s.pdf · Consumer Sector FMC :...
Transcript of FMC to BMC - ISACA China HK Chapterisaca.org.hk/document/FMC4KPMG-v1s.pdf · Consumer Sector FMC :...
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From FMC to BMC : From FMC to BMC :
Opportunities & RisksOpportunities & Risks
April 2006
Geoff Yuen, Ph.D.Geoff Yuen, Ph.D.
VP Emerging TechnologyVP Emerging TechnologyPCCWPCCW
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Convergence is a hot topic!Convergence is a hot topic!
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> 40 % Mobile Calls are made Indoors !
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3 Trillion 3 Trillion ““indoorindoor”” minutes up for grabs!minutes up for grabs!
minutes, billion
2007 e0
1 000
2 000
3 000
4 000
5 000
1992 1993 1994 1995 1996 1997 1998 1999 2000 20022001
6 000
7 000
8 000
9 000
2003
Mobile voice traffic
Fixed voice traffic
50/50 splitin 2007
FMCTarget
Source:
Indoor voice traffic
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Fixed Mobile ConvergenceFixed Mobile Convergence
Outdoor
Indoor
WiFi
Cellular costLow BW
Poor CoverageDSL/Cable BWIndoor CoverageZero Cost
WiFi
WiFi
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FMC’s Relevance to Enterprises:
Workers are Becoming Increasingly Mobile
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Benefits of Enterprise Mobility Solutions
Major Benefits
Increased productivity & responsiveness of distributed workforce
Reduced travel time & logistics costs
Reduced cycle time & improve efficiency
Better work/life balance for employees
Boost sales - real time intelligence for your clients
Workers not tied down to desktop in and out of office
Communicate with co-workers over mobile just like in office
Provides flexible management of calls via business phone line : always reachable when desired
Always available data connectivity
Secured access to corporate info+data anywhere anytime
End-to-end secured access to corporate info / documents
Hot-desking flexibility
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Enterprise Mobility :how can it benefit your business ?
Specifically the following features can help improve productivity & lower cost
• PBX features on mobile phone• Push Email on mobile• 3G & Wi-Fi Data connectivity anywhere on phones &
laptops• Secure document retrieval • Document Sharing / Conferencing• Remote Monitoring • Wireless VoIP
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Example : Example : AvayaAvaya Enterprise Mobility solutionEnterprise Mobility solution
Service Capabilities • Provide desk phone features on mobile phones for
IP PBX users
• Single business number : never miss a call in and out of office
• Call Control : ability to remote control call routing using mobile phone
• Cost savings : ability to conference international co-workers using mobile (reuse corporate trunks)
• S60 phone functions as off-PBX bridged extension• S60 phone makes and receives calls through Avaya Communication Manager• Voice recording option
Forrester 2004 : “Within 12 months, the use of mobile technologies in the enterprise will unquestionably be mainstream”
Nokia 60 Series 3G & dual mode
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Mobile Carrier
FixedCarrier
Call connects to PABX
Mobile PABX Illustration Mobile PABX Illustration
Steve answers on mobile phone
PABX
Steve
Kathy calls Steve’s office number
Kathy
Steve locate US office partner and transfer callover VPN
US Hong Kong
PABX
Mary
PABX simultaneously rings Steve’s desk phone & mobile
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Enterprise Mobility Status : More Handsets and Platforms Enterprise Mobility Status : More Handsets and Platforms
Avaya related• Support for Nokia E-series and Windows Mobile 3G devices
now (3G mobile client) • Working on laptop (One-X) and Nokia E-series VoIP clients• WM5 3G WinCE devices dial-up usability improved Other Vendors• Cisco Call Manager & on Nokia E-series VoIP client (ready)• RIM
– Device integration with selected PBX (ready)– Integration with Ascendant Call Suite – UMA device coming 2006Q4/2007Q1
• Alcatel – Intelligent call connect: Alcatel Omni-PCX integration with Nokia E
series (2006Q4)• Nortel / Microsoft
– VoIP client with call control on Sony P900 Symbian UIQ series– Messaging
Blackberry 7270
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Global Mobile Office Bundle
Mob
ile S
SL/
VP
N
Document Management & Network OCR
Secure Document Retrieval
IP-P
BX
Desktop VoIP Client
3G Data
High Usage Plan
Nokia E SeriesHandset +
Avaya Champ Client
Notebook +Nokia PC Suite
Voice Data
Dual mode phone used as voice as well as modem with ubiquitous data support
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Mobile Office Supporting voice and applications
VoiceDocument
Email Video
-Rem
ote Sur
veilla
nce
-Video c
onfer
encin
g
-Video s
harin
g
IPT / PBX
-Audio conferencing
Mobile Extension
- VoIP
- Secure
Documen
t Retr
ieval
-DMS & O
CR
-Docu
ment c
onferen
cing
- Push Email
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BT Hosted FMC Service : RequirementsBT Hosted FMC Service : Requirements
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BT Hosted FMC Service : BenefitsBT Hosted FMC Service : Benefits
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BT Hosted FMC Service : Alcatel IMSBT Hosted FMC Service : Alcatel IMS
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BTBT’’s Global Vision : 21CN + FMC s Global Vision : 21CN + FMC • Force migration to pure IP core by 2010
• Pushing Bluephone / Wi-Fi FMC through UMA to local consumers and SOHO markets (no mobile network, MVNO)
• Hosted IP PBX for enterprise & global markets (Alcatel)
• Fastest growing division = BT Global Services– US, Japan, India, China markets expect to more than double by
2008/9– Supply networked IT services worldwide with aggressive cost savings
projection – Employs 27000 staff in 53 countries, serves 170 countries– Adds a new city to its MPLS network per week– Six fold increase in network capacity last year (Sep 15,2006)
• i.e. to become a global managed IT&T service provider e.g. managed Skype with hosted/outsourced IT services, unified communications
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Commercial Sector FMC Recap
• Enterprise FMC : Avaya, Cisco, RIM, Nortel/Microsoft– More devices and vendors for voice related features– Few new & compelling applications
• Hosted FMC : – BT-Alcatel hosted FMC – Behind BT’s 21cn NGN build-out : BT’s global ambition
– Forced migration to all-IP core by 2010– Grow global business– First to reap cost savings for converged IP backend for voice, data
and managed services
• What does the business user want ?– Service continuity independent of network (voice and applications) e.g.
mobile extension of email– Convenience e.g. single device, user interface– Cost savings
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Consumer Sector FMC : Consumer Sector FMC : UMAUMA
Motorola A910
Nokia 6136
Chi Mei UMA WinCE Smartphone
• Service allows Wi-Fi APs to operate as mini mobile base stations for UMA supported dual mode phones; in wireless mode, Voice is supported by VoIP over Wi-Fi
• Low-cost supplemental/in building coverage re-using Wi-Fi and DSL
• Good selection of dual mode mobile phones from Motorola, Nokia, & Samsung : Nokia 6136, Samsung P200, Motorola A910, RIM UMA, Samsung X700, Nokia 6086
• Three operators launched UMA in 2006 (beside BT)• Can help indoor mobile coverage but business case
unclear
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UMA Has Gone Global 2006UMA Has Gone Global 2006# of Trials/Launches
1
2
9
10
8
7
5
6
3
4
>10
Americas Asia-Pac EMEA
Trials : > 25 worldwide Launches : BT, Telecom Italia, T-Mobile, TeliaSonera
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Details on UMADetails on UMA
GSM / 3G
Broadband IP
UMA
SIP/IMS
WiFi
WiFi
GSN
WiFi
SeamlessHandover GSM-to-IP
Converter
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UMA allows UMA allows WiFiWiFi hotspot to work as virtual base hotspot to work as virtual base station for cellular handoverstation for cellular handover
UNC*
MGW
UMA IP Connection
ResidentialBroadband Access
(e.g. DSL)
GSMMobile Network
Up
WmSSX
WiFi
RTP
TDM
A/Gb
Up
Up
Ue
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UMA Handset ImplicationsUMA Handset Implications
GSMMobile Network
WiFi
Standard GSMCall Flows
Client wrapsGSM signal
in IP packet thenencrypted with IPSEC
UMA
A Interface A Interface
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BroadbandBroadband--Mobile Convergence for Hong Kong Mobile Convergence for Hong Kong (BMC)(BMC)
Mobile Network
WiFi 802.1xAP
WiFi
GSM / 3G
Broadband Internet
Service Concept:• Dual-mode WiFi/Mobile phone• Broadband experience on the go• Applications and content is King• Interactivity and transactions
Service Roadmap
• Initial US/Europe launches focused on cost of voice and mobile coverage
• HK initially targets enterprise market using high speed data– Push email – Remote monitoring– 3G/Wi-Fi data connectivity
• Next phase of FMC for HK : – Mobile and Wi-Fi TV– Multimedia Sharing– Mobile hotspots– Location Based Services – Interactive Advertising
Enterprise
Mobileworkers
Hot-spot
MobileEnterprise
VirtualOffice
MassMarket
Market SegmentationFirst step GrowthExpansion
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Future ApplicationsFuture Applications
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WiMax/WiFi3G (WCDMA, CDMA2000, TD-SCDMA)
Service CharacteristicService Characteristic
Cost Effectiveness
Mobility
Terminal Portability
Data Rate
Data / Broadcast
Oriented
Voice Oriented
• Access to mobile and fixed core networks provide more options & flexibility in meeting all data connectivity needs
• Users can always choose preferred network for access or choose auto-select to meet their needs
Ubiquitous Data Access : 3G and Wi-Fi
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FMC Recap FMC Recap
• FMC is a worldwide telecommunications trend e.g. FMCA has 27 operators worldwide with 821 million subscribers
• Ultimately customers expect seamless experience of services over any network, voice or otherwise, locally or overseas; within the constraints of the available devices
• Mobility extremely effective as service extension platform for fixed services, even overseas e.g. push email, mobile briefcase, VoIP on mobile while roaming
• End-terminal device security and auditing still have open issues
• Services including voice are increasingly running over multiple networks; new needs for auditing and control !