FlySmiLes2010

FlySmiLes Member Guide

Welcome to FlySmiLes

Welcome to FlySmiLes, the frequent flyer programme of SriLankan Airlines. FlySmiLes will give you a wide range of benefits, Reward Tickets to destinations throughout our network, Reward Upgrades and an array of reasons for you to keep smiling.

This Member Guide provides you with a quick reference on how to maximize your FlySmiLes Membership. Our dedicated website www.flysmiles.com will guide you with regard to all necessary details to plan and manage your Account.

FlySmiLes also wishes to welcome you on-board by rewarding you with upto 5000 Miles for your first flight on SriLankan within six months of enrolment.

We believe that the more you fly, the more Rewards you should enjoy. So when you improve on your Membership by reaching Silver and Gold Categories, we will give you more Rewards and delights to match your Membership status.

Please remember to make your reservation as per the name registered with FlySmiLes and quote your membership number at the time of making the booking, to ensure that your Miles are credited to your FlySmiLes Account automatically.

Once again, let us usher you in with pleasure to the FlySmiLes Programme. Our wish is that your journeys will be those full of Smiles, Rewards and Delights.

Yours sincerely

FlySmiLes Member Services

Available to FlySmiLes Blue MembersAvailable to FlySmiLes Silver MembersAvailable to FlySmiLes Gold Members

FlySmiLes Membership and Categories................................................... 01Permanent Membership Cards......................................................................01Signature on the Membership Cards........................................................... 01All About Miles............................................................................................. 01FlySmiLes Miles ........................................................................................... 01FlySmiLes Miles Validity.............................................................................. 01Tier Miles.......................................................................................................02Earning FlySmiLes Miles.............................................................................. 02FlySmiLes Miles by Class of Travel ............................................................ 02Silver and Gold Membership Category Bonuses...............................……… 02Moving Up the Membership Tier ................................................................ 03Tier Miles Validity........................................................................................ 04Missing Miles and Retro Credits.................................................................. 04Blue Membership Privileges..........................................................................05Silver Membership Privileges........................................................................06Exclusive Lounge Access.............................................................................. 07Guaranteed Excess Baggage......................................................................... 07Wait-List Priority........................................................................................... 07Gold Membership Privileges........................................................................ 08FlySmiLes Upgrades and Free Tickets....................................................... 08Pre-Assigned Seating.....................................................................................08Dedicated Service Centre...............................................................................08Priority Check-In........................................................................................... 08Guaranteed Excess Baggage......................................................................... 09Lounge Access Network-Wide..................................................................... 09Priority Baggage Delivery............................................................................. 09Guaranteed Seat Reservations.......................................................................10Wait-List Priority........................................................................................... 10Other benefits for All Members.................................................................... 10Special Meals................................................................................................ 10Stop-Over Service..........................................................................................10Purchasing FlySmiLes Redemption Miles..................................................... 10A World of Rewards...................................................................................... 11Redeeming Rewards......................................................................................11SriLankan Flight Redemptions and Upgrade Rewards............................ 11

Fly Anytime...................................................................................................... 11 Economy Rewards.................................................................................................... 11FlySmiLes Baggage Bonus....................................................................................... 11FlySmiLes Baggage Bonus Tiers.............................................................................. 11To Join and Retain Baggage Bonus Programme...................................................... 12Excess Baggage Redemption Chart......................................................................... 12Rewards Chart - Destinations.................................................................................... 13SriLankan Rewards Miles from Colombo................................................................. 14SriLankan Rewards Miles from South Asian Sub-Continent 1................................ 15SriLankan Rewards Miles from South Asian Sub-Continent 2………………........ 16 SriLankan Rewards Miles from Europe................................................................. 17SriLankan Rewards Miles from Far East.............................................................. 18SriLankan Rewards Miles from Japan.................................................................... 19SriLankan Rewards Miles from Middle East 1................................................ 20SriLankan Rewards Miles from Middle East 2................................................ 21Service Fees............................................................................................................. 22Earning Miles Chart on SriLankan Airlines.............................................................. 23Rewards Rules......................................................................................................... 24Rewards Upgrades.................................................................................................... 25Terms and Conditions........................................ .......................................................26

Membership and Categories

The FlySmiLes Programme of SriLankan Airlines is designed to give loyal customers like you access to a world of exclusive benefits and privileges, so that your travel will be more rewarding and delightful.

FlySmiLes Membership CategoriesFlySmiLes offers three Categories of Membership - Blue, Silver and Gold. Members who reach Silver status can opt for the Baggage Bonus Programme.

The Baggage Bonus Programme has two Membership Categories - Baggage Plus and Baggage Premier.

Each Membership Category offers exclusive privileges. So the higher your Membership status is, the more privileges you would be able to enjoy.

Permanent Membership Cards In order to obtain the permanent card a Member should fly four sectors on Economy Class or one sector on Business Class on SriLankan Airlines, within a period of twelve months from the first flight.

Signature on the Membership CardsPlease sign in the signature box of the Membership Card before you use it.

All About Miles

The FlySmiLes Programme uses different types of Miles for different reasons.

- FlySmiLes Miles for earning Rewards.- Tier Miles for progressing through the Membership Categories

The Difference between FlySmiLes Miles and Tier Miles

FlySmiLes Miles

FlySmiLes Miles are your Reward currency and are earned every time you fly with SriLankan and our partners.

FlySmiles Miles will expire after a period of three years.

Tier MilesTier miles are used to determine your Membership Category in the programme and are earned every time you fly with SriLankan.

While your Redemption Miles can be redeemed for Rewards, Tier Miles help you to progress through the membership tiers to Silver and Gold. Tier Miles are earned,whenever you fly with SriLankan, at a rate of 1 tier mile per mile flown in Economy Class, 50% more tier miles per mile flown in Business Class.

Tier miles are accumulated from the date of enrolment for a period of twelve months, at which time your tier miles account is reset to zero..Your tier status will be valid for 13 months from the date the Tier change has been effected. For example, if you earn FlySmiles Silver status in June 2010, you will remain in this tier until July 2011. For complete details on the benefits and privileges of Silver and Gold membership, please see the 'Silver membership privileges' and 'Gold membership privileges' section in this guide.

Moving Up the Membership Tier

The following chart illustrates the tier miles and sectors required to qualify and maintain FlySmiles Silver and Gold membership.

Tier threshold for FlySmiles Silver and Gold membership

Qualify / RetainFlySmiles Silver 25,000 Tier miles or 20 Sectors * 20,000 Tier miles or 15 Sectors *FlySmiles Gold 50,000 Tier miles or 40 Sectors * 40,000 Tier miles or 30 Sectors *

* A sector is any part of a flight for which a separate flight coupon has been issued. For instance, a direct flight from London to Colombo on SriLankan would be one sector, while a flight from London to Chennai via Colombo would be two sectors.Keeping a track of Miles

FlySmiLes Members can log on to www.flysmiles.com and view your mileage balance. All you need is your membership number and password.

Missing Miles and Retro Credits You can claim all the Miles not credited on Sri Lankan flights or missing transactions retro actively by, simply sending the airline booking reference and flight details bye-mail to [email protected] within six months of the transaction.

Please retain a copy of the original documents for your reference. Please allow up to six weeks for miles to be updated to your account.

Blue Membership Privileges

Blue Tier Privileges

Your FlySmiles Blue membership makes travelling more enjoyable with an array ofexclusive privileges and benefits. The higher your membership tier, the greater thePrivileges you will enjoy.

FlySmiLes Upgrades and Free Tickets

You can redeem your FlySmiLes Miles which you have earned for Reward tickets and Reward upgrades.

Pre-Assigned Seating

To ensure the comfort of your journey, we are pleased to accommodate your requestfor a particular seat*, as per the SriLankan Airlines seat selection policy in any class of travel, subject to availability.

Dedicated Service Centre

Wherever you may be, we are just a phone call away. To facilitate your enquiries from around the globe, we have established dedicated telephone line for members at our FlySmiles Service Centre. For general information, account balance enquiries and to redeem your FlySmiles Miles for Rewards, simply refer to the telephone number listed at the back of this guide and on the back of your membership card, or check our Web-site at www.flysmiles.com alternatively, call your local Sri Lankan Airlines office.

Waitlist PriorityYour FlySmiles membership gives you priority on the waitlist of fully booked flights.Simply quote your membership number when booking and we will make every effort to accommodate you. Your priority on the waitlist will increase as you progress through the tiers. Please note that this privilege is not applicable on Reward tickets or flights that have a 'closed' status.

* For safety reasons, seats alongside the emergency exit can only be assigned at the airport and preference for bulkhead seats will be given to passengers with infants. Seating allocations may be subject to change if passengers are allocated special service seats that are reserved for infants, wheelchair passengers or due to a change in aircraft.

Silver Membership Privileges

Silver PrivilegesYour FlySmiles Silver membership makes travelling even more enjoyable with an array of exclusive privileges and benefits.

FlySmiLes Upgrades and Free TicketsYou can redeem your FlySmiLes Miles which you have earned for Reward tickets and Reward upgrades.

Pre-Assigned seatingTo ensure the comfort of your journey, we are pleased to accommodate your requestfor a particular seat*, as per the SriLankan Airlines seat selection policy in any class of travel, subject to availability.

Dedicated Service CentreWherever you may be, we are just a phone call away. To facilitate your enquiries from around the globe, we have established dedicated telephone lines for members at our FlySmiles Service Centre. For general information, account balance enquiries and to redeem your FlySmiles Miles for Rewards, simply refer to the telephone number at the back of this guide, on the back of your membership card, or check our Web- site at www.flysmiles.com alternatively, call your local Sri Lankan reservations/ticketing office.

Priority Check-inWhen flying with SriLankan, you can check-in at the Business Class counter regardlessof your class of travel. Simply present your FlySmiles Silver card at the check-in counter.

Exclusive Lounge AccessYou will be welcome to the Palm Strip lounge *** at the Bandaranaike International Airport anytime when you are departing on a SriLankan flight

Guaranteed Excess Baggage **When travelling on Sri Lankan, you can take advantage of an extra baggage allowance of 12kg above that shown on your ticket. This may help you, when are carrying business documents or extra gifts.

Overdraft Facility

Silver members redeeming miles for tickets and upgrades who shortfall of the required miles will be permitted an overdraft facility of 3000 miles. Miles earned subsequently by the member will be set off the overdrawn amount.

* For safety reasons, seats a long side the emergency exit can only be assigned at the airport and preference for bulkhead seats will be given to passengers with infants. Seating allocations may be subject to change if passengers are allocated special service seats that are reserved for infants, wheelchair passengers or due to a change in aircraft.

** Travelling to IATA area 1 where piece concept applies the excess baggage of 12kgs will not be applicable

*** The Palm Strip lounge will be available for members travelling in economy class. For members travelling in Business Class the Serendib lounge will be provided

Gold Membership Privileges

Gold PrivilegesYour FlySmiles Gold membership will ensure that your journeys are filled with exclusive privileges and truly delightful benefits.

FlySmiLes Upgrades and Free TicketsYou can redeem your FlySmiLes Miles which you have earned for Reward tickets and Reward upgrades.

Pre-Assigned SeatingTo ensure the comfort of your journey, we are pleased to accommodate your requestfor a particular seat*, as per the SriLankan Airlines seat selection policy in any class of travel, subject to availability

Dedicated Service CentreWherever you may be, we are just a phone call away. To facilitate your enquiries from around the globe, we have established dedicated telephone line for members at our FlySmiles Service centre with a special line for Gold members. For general information, account balance enquiries and to redeem your FlySmiles Miles for rewards, simply refer to the telephone number listed at the back of this guide and on the back of your membership card, or check our Web site at www.flysmiles.com alternatively, call your local Sri Lankan reservations/ticketing office.

Priority Check-inWhen flying with Sri Lankan, you can check-in at the Business Class counter regardless of your class of travel. Simply present your FlySmiles Gold card at the check-in counter.

Guaranteed Excess BaggageWhen travelling with Sri Lankan, you can take advantage of a guaranteed free extra baggage allowance of 16 kgs**, above that shown on your ticket.

Lounge Access Network -WideAs a FlySmiles Gold member, flying Sri Lankan in economy class on short and medium haul flights you and a guest can enjoy access to the Palm Strip Lounge*** in Colombo.However if your economy class travel is to Europe or Tokyo you will have access to the Serendib Lounge. When traveling on business class you will get to enjoy the Serendib Lounge. Across the rest of the network*, this privilege can be enjoyed at all Sri Lankan affiliated Business Class Lounges – even when travelling on Economy Class.

Overdraft Facility

Gold members redeeming miles for tickets and upgrades who shortfall of the required miles will be permitted an overdraft facility of 3000 miles. Miles earned subsequently by the member will be set off the overdrawn amount.

* except in Frankfurt

Priority Baggage DeliveryYour baggage receives priority and arrives at the carousel with the Business Class baggage whenever possible, even if you are travelling in Economy Class.

* For safety reasons, seats a long side the emergency exit can only be assigned at the airport and preference for bulkhead seats will be given to passengers with infants. Seating allocations may be subject to change if passengers are allocated special service seats that are reserved for infants, wheelchair passengers or due to a change in aircraft.

** Travelling to IATA area 1 where piece concept applies the excess baggage of 12kgs will not be applicable

*** The Palm Strip Lounge will be available for members travelling in economy class. For members travelling in Business Class, the Serendib Lounge will be provided

Guaranteed Seat ReservationsIf no seats are available on your Sri Lankan flight and you are holding a Business Class or designated Economy Class fully flexible ticket, your FlySmiLes Gold membership guarantees you an Economy Class seat on the flight of your choice. * (conditions apply) If you have paid for a Business Class ticket, you will also be priority waitlisted for the desired class. To avail of this benefit, a copy of your ticket must be faxed to the Service Centre nearest to you before 48hours from your flight departure time.

Other Benefits for all Members

Special Meals**You can select from a list of special meals designed to meet your dietary, religious or medical requirements, when you book your flight or at least 24 hours prior to departure on Sri Lankan. If you need a special meal for medical reasons, you will need to order it before each flight. Please check on www.srilankan.aero for list of meals on Sri Lankan flights.

Stop-Over ServiceIf you are flying with Sri Lankan via Colombo and your ticket permits a stop-over, you may purchase a SriLankan Holiday package from your local SriLankan Airlines reservation/ticketing office.

To check on a list of hotel packages please visit our web site on www.srilankan.aero

* When holding an economy ticket, if the desired booking class is full and seats are vailable in a higher class you will be required to pay the fare difference and purchase the higher class seat.

** Special meals are not available on some flights less than 02 hours

Purchasing FlySmiles Redemption MilesIf you haven't earned quite enough Miles for the Reward you want, you can purchase them through our FlySmiles Service Centre. It costs just US 2.5 cents per Mile with a minimum purchase of 2,000 Miles or a maximum of 25,000 Miles in a calendar year.

Miles are non-refundable and must be purchased at least 48 hours before your booking. Please note that tier miles cannot be purchased.

2,000 FlySmiLes Miles = US$ 505,000 FlySmiLes Miles = US$ 12510,000 FlySmiLes Miles = US$ 250

A World of Rewards

Your FlySmiLes Miles, can also be redeemed by contacting your local SriLankan Airlines reservation/ticketing offices or the FlySmiLes Service Centre.

You can also visit our website, where you can view a selection of the Rewards available.

SriLankan Flight Redemptions and Upgrade RewardsWith free Reward flights starting from just 10,000 FlySmiLes Miles, you can fly on the Sri Lankan network, the moment you clock the required miles. You can also use your Miles for Upgrades from Economy to Business Class from just 5,000 Redemption Miles onwards. Infant rewards are available for 10% of the adult redemption level and are applicable to Reward flights and Upgrades only.

Fly AnytimeSriLankan has no blackout dates, so you can redeem Miles for flights on almost any day of the year. At peak periods of travel the demand for Reward seats may exceed the availability. To avoid disappointment we recommend you to plan your trip well ahead. Alternately you can select a different class of travel or date.

Economy RewardsAn Economy flight requires the lowest number of Miles. However, availability isrestricted, particularly on popular routes and at certain times of the year.

Europe London, Paris, Frankfurt, Milan, Rome

Sri Lanka Colombo

South Asian Sub Continent 01Chennai, Banglore, Thiruvanthapuram, Trichy,

MaldivesMale

South Asian Sub Continent 02Bombay, Delhi, Karachchi

Far East Singapore, Kuala Lumpur, Bangkok, Hong Kong, Beijing, Shanghai

Japan Tokyo

Middle East 01 Dubai, Abu Dhabi, Doha, Muscat, Bahrain, Kuwait

Middle East 02 Riyadh, Jeddah, Dammam

Sri Lankan Rewards Miles From Colombo

From South Asian Sub Continent 01CMB Economy (Return) Business(Return) Upgrade(One Way)Within South Asian Sub Continent 01.MLE, MAA, TRZ, TRV, BLR, 10,000 * 20,000 * 5,000

To EuropeLHR, FRA, CDG, MIL,ROM 65,000 130,000 33,000

To South Asian Sub Continent 02BOM, DEL, KHI 30,000 60,000 15,000

To Far EastBKK,SIN, KUL,HKG,BJS,SHA 40,000 80,000 20,000

To JapanTYO 60,000 120,000 30,000

To Middle east 01DXB, AUH, MCT, BAH, DOH, KWI 35,000 70,000 20,000

To Middle East 02RUH, JED, DMM, 40,000, 80,000, 20,000

Sri Lankan Rewards Miles From South Asian Sub Continent 01

From South Asian Sub Continent 01MLE, MAA, TRZ, TRV, BLR Economy (Return) Business(Return) Upgrade(One Way)

Within South Asian Sub Continent 01.CMB 10,000 20,000 5,000

From South Asian Sub Continent 01CMB MLE, MAA, TRZ, TRV, BLR, 20,000 40,000 10,000To EuropeLHR, FRA, CDG,MIL,ROM 70,000 140,000 35,000


To Far EastBKK,SIN, KUL,HKG,BJS, SHA 45,000 90,000 22,500

To JapanTYO 65,000 130,000 35,000


To Middle East 02RUH, JED, DMM, 45,000 90,000 22,500

* Mileage stated is for direct flights. Where no direct flights are available a connection via Colombo is required 02 or more rewards.Sri Lankan rewards from Europe

From EuropeLHR, CDG, FRA,MIL,ROM Economy (Return)

Business(Return) Upgrade(One Way)

Within South Asian Sub Continent 01.CMB, 65,000 130,000 33,000

Within South Asian Sub Continent 01.MLE, MAA, TRZ, TRV, BLR, 70,000 140,000 35,000



To JapanTYO 90,000 180,000 45,000

To Middle East 01DXB, AUH, MCT, BAH, DOH, KWI 85,000 170,000 43,000

To Middle East 02RUH, JED, DMM, 85,000, 170,000 43,000

From South Asian Sub Continent 02BOM, DEL, KHI Economy(Return) Business(Return) Upgrade(One Way)

To EuropeLHR, FRA, CDG,MIL,ROM 80,000 160,000 40,000

To South Asian Sub Continent 01.CMB, 30,000 60,000 15,000

To South Asian Sub Continent 01.MLE, MAA, TRZ, TRV, BLR, 35,000 70,000 18,000


To Japan

TYO 70,000 140,000 35,000



Special Rewards

From South Asian Sub Continent 02BOM, KHI Economy(Return) Business(Return) Upgrade(One Way)BOM, KHI 15,000 30,000 7,500

From Far EastSIN, KUL, BKK, HKG, BJS,SHA Economy(Return) Business(Return) Upgrade(One Way)


To South Asian Sub Continent 01.CMB 40,000 80,000 20,000

To South Asian Sub Continent 01.CMB, MLE, MAA, TRZ, TRV, BLR, CCJ 45,000 90,000 22,500

To South Asian Sub Continent 02BOM, DEL, KHI65,000 130,000 33,000

To JapanTYO * * *



Special Rewards

From Far EastBKK, BJS,SHA Economy(Return) Business

(Return) Upgrade(One Way)BKK - BJS 30,000 60,000 15,000BKK – SHA 30,000 60,000 15,000

From Far EastBKK, HKG Economy(Return) Business(Return) Upgrade(One Way)BKK - HKG 20,000 40,000 10,000

Sri Lankan Rewards miles from Japan

From JapanTYO Economy(Return) Business(Return) Upgrade(One Way)





To Far EastBKK,SIN, KUL,HKG,BJS,SHA * * *



Sri Lankan Rewards miles from Middle East 01

To Middle east 01DXB, AUH, MCT, BAH, DOH, KWI Economy(Return) Business(Return) Upgrade(One Way)






To JapanTYO 75,000 150,000 37,500

To Middle East 02RUH, JED, DMM, * * *

Special Rewards

To Middle East 01DXB, KWI Economy(Return) Business(Return) Upgrade(One Way)DXB, , KWI 10,000 20,000 5,000

To Middle East 01DOH, BAH Economy(Return) Business(Return) Upgrade

(One Way)BAH, DOH 10,000 20,000 5,000


To Middle East 02RUH, JED, DMM, Economy(Return) Business(Return) Upgrade(One Way)


To South Asian Sub Continent 01.CMB, MLE, MAA, TRZ, TRV, BLR, 45,000 90,000 22,500




To JapanTYO 80,000 160,000 40,000

To Middle East 02DXB, AUH, MCT, BAH, DOH* * *

Service Fees

Blue / Silver members and their nominees

Description ChargeThe reward on the same day to travel within 24hrs US $ 75.00For Travel within 7 days from creation of booking US $ 50.00Re-crediting/Re issuing of totally unutilized Rewards (for un expired miles only) US $ 50.00

Gold Members and their nominees

Description ChargeThe reward on the same day to travel within 24hrs NilFor Travel within 7 days from creation of booking NilRe-crediting/Re issuing of totally unutilized rewards within the validity period(for non expired miles only) US $ 50.00

Service Charges for Infant Tickets / Upgrades

Description ChargeRe-crediting/Re issuing of totally unutilized rewards (for non expired miles only) Nil

Lost CardLoss of any FlySMiLes card, should be reported immediately to the FlySmiLes ServiceCenter in Sri Lanka or the nearest SriLankan Airlines office

Replacement of lost or damaged card / baggage tags US $ 20.00 or 2000 miles

** Please note that the Service Charges are Non refundable.

FlySmiLes Baggage Bonus

Welcome to a world of Rewards and benefits from the FlySmiles Baggage Bonus Programme which includes Baggage Plus and Baggage Premier.

SriLankan Airlines offers you the chance to indulge and experience the Flysmiles Baggage Bonus Programme that allows you to carry a whole lot more for a whole lot less.

FlySmiles Baggage Bonus Tiers

FlySmiles Baggage Bonus offers two Tiers of membership –

* Baggage Plus * Baggage Premier Each tier offers exclusive privileges, so the higher your membership status, the more privileges you can enjoy. This membership is open for those 18 years and above and continues on the Baggage Bonus network..

To join the Baggage Bonus Programme and to retain Membership thereafter :

TIER QUALIFY RETAIN

BAGGAGE PLUS

25,000 TIER MILES OR 20 SECTORS 20, 000 TIER MILES OR 15 SECTORS

BAGGAGE PREMIER 75,000 TIER MILES OR 60 SECTORS 70,000 TIER MILES OR 35 SECTORS

Should you qualify for FlySmiLes Baggage Bonus, here’s what you will enjoy when travelling with SriLankan Airlines.

∑ Baggage Plus – 25kgs, Baggage Premier – 35kgs over the applicable Baggage allowance when traveling within the Baggage Bonus Network.

∑ Ability to redeem FlySmiLes Miles for excess baggage. Please see the Baggage Bonus network Excess Baggage Redemption Table for applicable rates.

∑ Facility to redeem FlySmiLes Miles for Economy class tickets.

∑ Waitlist priority over non-members.

∑ Earn FlySmiLes miles on SriLankan Airlines, partner airlines and other service partners.

∑ Earn 25% tier bonus if you have earned 25,000 tier miles or have completed 20 sectors and earn 50% tier bonus if you have earned 75.000 tier miles or flown 60 sectors between 1st January and 31st December.

∑ Earn 25% class bonus for flights in Business Class.

∑ Purchase of FlySmiLes Miles.

∑ Partner offers and promotions ( conditions apply )

Access to Palm Strip Lounge in Colombo for Baggage Premier Members

A member who opts to join the FlySmiLes Baggage Bonus Programme shall forthwith relinquish the following benefits and the right to revert to the Silver or Gold tier status.

s∑ Lounge access for guest∑ Business Class check-in when travelling on Economy Class∑ Business Class redemption tickets∑ Business Class redemption upgrades∑ Priority baggage delivery

Baggage Bonus Network & Excess Baggage Redemption Table

The following table shows you how many Miles you need to redeem for 10kgs free excess baggage on a single flight between the Baggage Bonus Network.

If you are flying from a point in South India or the Maldives to Sri Lanka, you need to redeem 3,000 Miles for 10kgs excess baggage. This table also works vice versa. For example, if you need 20 kgs free excess baggage on such a flight, you would need to redeem 6,000 FlySmiLes Miles.

Miles to be redeemed one way, for 10kgs

South India and Maldives Sri LankaSouth India and Maldives 6,000 3,000Sri Lanka 3,000 Not applicableUnited Arab Emirates 13,000 10,000Far East 11,000 8,000Pakistan 10,000 7,000North India 10,000 7,000

South India & MLE - Chennai, Trivandrum, Trichy, Bangalore and Male

United Arab Emirates - Dubai, Abu Dhabi

Far East - Bangkok, Singapore, Hong Kong, Kuala Lumpur, Beijing, Shanghai

Pakistan - Karachi

North India - Bombay/Delhi

The above redeeming chart of excess baggage will only apply throughout the above destinations.

Lost cardLoss of a FlySmiLes Baggage Bonus card should be reported immediately to the FlySmiLes Service Centre in Sri Lanka, or the nearest SriLankan Airlines office

Earning Miles Chart on SriLankan Airlines

Sector Economy Class Business ClassCMB - MAA 500 750CMB – TRZ 500 750CMB - TRV 500 750CMB – BLR 500 750CMB – GOI 500 750CMB – CCJ 500 750CMB – CJB 500 750CMB – COK 500 750CMB – MLE 500 750CMB – HYD 716 1074CMB – BOM 948 1422CMB – DEL 1487 2231CMB – KHI 1485 2228CMB – DXB 2041 3062CMB – AUH 2049 2074CMB – DOH 2246 3369CMB – BAH 2329 3494CMB – MCT 1826 2739CMB – KWI 2572 3858CMB – DMM 2355 3533CMB – JED 2891 4337CMB – RUH 2509 3764CMB - SIN 1707 2561CMB – BJS 3207 4811CMB - KUL 1516 2274CMB – BKK 1480 2220CMB – HKG 2509 3764CMB – TYO 4281 6422CMB – LHR 5411 8117CMB – FRA 5009 7514CMB – PAR 5267 7901CMB – ROM 4732 7098CMB – MIL 4932 7398CMB – SHA 3272 4908MLE – TYO 5060 7590DXB – KWI 530 795LHR – MLE 5302 7953BKK – HKG 1063 1595BKK – BJS 2049 3074BKK – SHA 1786 2679

Reward Rules

1. All flight Rewards are for a return trip (except upgrade Rewards that are one way).

2. All Rewards shown in the Reward charts use the most direct routing to a destination via Colombo, Any other routing will require combining two or more Rewards in order to fulfill a redemption request.

3. You are allowed a total of one stop-over on any return trip, plus point of turn around. Please check at time of booking.

4. Reward ticket coupons cannot be used out of sequence.

5. A reward may be given to anyone you designate except Baggage Bonus Member’s who need to pre-register upto a maximum of 5 nominees.

6. When requesting a Reward, you will be required to complete a Reward Nomination Form and supply a copy of your passport.

1. Reward flights must be booked and ticketed at least seven days prior to departure. Once flights are ticketed, only date changes within ticket validity are allowed, subject to availability. After the ticket is issued changes in the reward class can now be processed for a service fee of US$ 50, which applies per ticket, per transaction if the new date is within 7 days of the revised travel date. This service fee is only waived for Gold Members and business class tickets. All reward tickets are subject to taxes applicable at the time of issue.

7. Wait listing is not available for reward itineraries.

8. Reward tickets are re-routable to another zone at a service fee of USD50 plus the applicable miles. Service fees will not apply if change is done within the samezone. and once travel has commenced they are non-refundable.

9. All applicable taxes and other charges should be collected separately and cannot be paid by reward miles.

10. When cancelling an expired Reward ticket a member will receive a refund of taxes only. Service fee will not be charged for cancelling reward tickets. Tax refund on Reward tickets can only be claimed from the issuing city.

Note : Expired miles will not be re credited.

11. For non expired tickets a charge of USD 50 will apply to re credit the mileage.

Note : Once travel has commenced on a Reward ticket, the Reward is considered as utilized.

12. Reward tickets are valid for 01 year from the date of issue.

13. Redemption tickets issued on economy class cannot be upgraded by using miles

14. A member (Blue/Silver) will have to pay a service charge if the reward booking is done within 07 days of travel. If the PNR is cancelled due to an expiry of time limit and re booked on the same PNR to travel within 07 days the rush reward fee of 50 USD will apply.

Eg: Booking made on 01st Oct to travel on the 10th Oct with a time limit for the reservation 1400/05Oct booking gets cancelled due to time limit expiry, but on the same day member contacts UL again and get a booking done on same PNR to travel for the 10th Oct. Take the new booking date as 05th Oct and inform member to pay 50USD as the rush reward as it is within 07 days. Always consider the day you create the booking as the new booking date.

15. Reward tickets can be utilized to travel to a particular city and return from another, provided the cities are within the same zone.

16. If there is any inconsistency between these Rules and the Terms and Conditions of the FlySmiLes Programme updated on the website, the latter will prevail.

17. Infant Reward tickets will only be issued along with the accompanying passenger/parent

Rewards Upgrades

1. A revenue ticket MUST be purchased prior to an upgrade being processed.

2. The booking class for FlySmiles upgrade will be “C” class.

3. FlySmiles service centre will process FlySmiles upgrades for confirmed economy class booking for same day same flight only.

4. Upgrades on UL should be requested 48 hours prior to departure

5. Infants can also be upgraded to a higher cabin class if holding a revenue ticket. When an upgrade is required for an infant, it is mandatory to process this along with the upgrade requests of the adult accompanying passenger/parent. Infant upgrades cannot be processed separately.

6. Date changes on Reward upgrade could be done without a service charge.

7. Upgrade could be done one way or return journey.

8. If an upgrade is not utilized it could be re credited in to the members account without a service fee. Re crediting of miles could be done if the miles have not expired

Terms and Conditions of FlySmiLes

A. Membership of FlySmiLes

1. Application for Membership of FlySmiLes is open to any person who is eighteen years of age and above

2. This programme is not valid for enrolment or redemption wherever any similar programmes are prohibited by Law

3. Membership is not transferable.

4. Membership commences when SriLankan Airlines accepts the application for Membership and an account is created in the system.

5. SriLankan Airlines reserves the right to reject any application for Membership acting on its own discretion. If SriLankan Airline does so, then any privileges that any applicant may have earned or accrued by a temporary card shall be null and void.

6. There is no fee for Membership as of current. SriLankan Airlines reserves the right to charge a fee in future.

7. Members will receive a permanent FlySmiLes Membership Card only on completion of four economy class sectors or one business class sector within a twelve month period from the date of enrolment. Until such time, Members shall use the temporary paper card. The permanent FlySmiLes Membership Card must be signed by the Member, without which it cannot be used. The FlySmiLes Membership Card is not a credit or debit card. By signing on the FlySmiLes

Membership Card, a Member is deemed to have agreed to abide by the Terms and Conditions of Membership of FlySmiLes.

8. All FlySmiLes Membership Cards remain the property of SriLankan Airlines, and must be returned to SriLankan Airlines by the Member if: (a) the expiry date of the card is exceeded, if such a date is indicated on the card; (b) SriLankan Airlines, acting in its discretion, requests the Member to return the card.

9. If a FlySmiLes Membership Card is lost, it must be reported immediately to the FlySmiLes Service Centre, or to the nearest SriLankan Airlines office. The replacement card will be subject to a fee of US$ 20 or 2000 Miles.

10. If a Member wishes to change personal details given to FlySmiLes, then the Member must immediately inform such requested change to FlySmiLes Programme. SriLankan Airlines, acting in its discretion, may allow such change. A request for a name change requires legal proof of name change.

11. Accounts with incomplete or missing data will be considered as pending and SriLankan Airlines may delete such accounts.

12. SriLankan Airlines reserves its right to exclude any Member from further participation in FlySmiLes and/or Membership in FlySmiLes Silver, FlySmiLes Gold, FlySmiLes Platinum, Baggage Plus and Baggage Premier (if such is available), or any associated programme of FlySmiLes to be launched in the future and revoke any or all accruals including Miles by the Member at any time without giving any notice or reason. In such an event, all accruals including Miles shall be forfeited without entitlement to compensation. The Member may also be held liable for all damages, litigation and transaction costs, as the case may be.

13. Any Member may cancel the Membership at any time by submitting the appropriate written notification and returning the Membership card to SriLankan Airlines, at which time any outstanding Miles, benefits and privileges will stand as cancelled.

14. A FlySmiLes Membership Card is valid for a period of 13 months from the date of the Tier change.

15. All taxes, duties and other liabilities arising from the earning of Miles or any other accruals or their redemption and will always be in the sole responsibility of Member and must be paid by the Member in advance of any redemption. Such payment shall be in cash.

16. Membership is automatically terminated on the death or bankruptcy of a Member. Miles earned prior to termination in these circumstances will be immediately cancelled. However, FlySmiLes may, at its own discretion, reinstate Miles in favour of the heirs of the deceased Member upon the application of his or her personal representative.

B. FlySmiLes Miles

1. A Member may earn Miles by taking qualifying flights on SriLankan Airlines or Airline Service Partners, or using the qualifying services of Service Partners, on or after the Member’s enrolment date.

2. Miles will be earned for airline tickets as follows:(a) Miles are awarded by FlySmiLes for airline tickets purchased in Business and Economy Class and upon utilisation of such tickets by a Member. If only a part of the Ticket is utilised, then the Member is awarded Miles only in respect of the part utilised.

(b) For industry discount, agency discount, free or Reward tickets, infant fares and other special discount tickets as specified by SriLankan Airlines or Airline Service Partners from time to time, no Miles will be earned.

(c) SriLankan Airlines may at its discretion not permit earning of Miles for tickets booked in certain booking classes of SriLankan Airlines. If an itinerary has any sectors that are booked in one of such classes, those flight sectors will be deemed ineligible for accrual of Miles.

(d) No Miles will be earned for tickets booked on charter flights of SriLankan Airlines or Airline Partners may also exclude mileage accrual on certain flights and classes.

(e) Regardless of the number of seats purchased by a person, Miles can only be earned only once per flight for each person who utilises the flight..

(f) Miles are awarded based on the actual distance travelled, as calculated using the IATA Air Distance Manual, subject to a minimum of 500 Miles, plus other bonuses when applicable.

(g) For travel in Economy Class, Business Class on SriLankan Airlines flights, Miles are awarded based on 100%, and 150%, of the distance travelled respectively.

3. Miles for non-flight transactions are earned as follows:

(a) Miles awarded for non-flight transactions will be as specified within the Service Partner category.

(b) Members earn Miles on participating credit and charge cards based on the value of valid, eligible purchases made on the card. The type of credit/charge card held by the Member may have bearing on the Member's status within FlySmiLes and does not entitle the Member to any benefits that are attached to Membership Categories of FlySmiles Programme, as per the Members’ Guide,

4. All Miles are earned to a personal account (for which the Membership Number is given) for each respective Member.

5. Miles do not have a real cash value and FlySmiLes will not exchange Miles for cash under any circumstances.

6. Members must state their FlySmiLes Membership number at the time of reservation and present their signed FlySmiLes Membership Card when they use the services of SriLankan Airlines or selected FlySmiLes Service Partners, in order to ensure that the Miles they earn are credited to their account. If the Miles credited are incorrect, Members should inform FlySmiLes within six (06) monthsof travel.

7. Only certain specified transactions (as listed in the FlySmiLes Members’ Guide) will be deemed eligible for mileage accrual. These are listed in the FlySmiLeswebsite under Individual Service Partners' Terms and Conditions. Programme rules may also apply in addition to the above.

8. Regardless of who pays for the ticket or the transaction, Miles can only be earned for flight and non-flight transactions carried out by an individual FlySmiLes Member. Members must travel or use the products and services offered by the Service Partners to receive Miles. For unused tickets, unconsumed products or returned products and services, no Miles will be received.

9. If any Service Partner disallows certain categories of their Members from transferring Points (or Miles as the case may be) earned in their programme to the Member's Account, then no such transfer is possible.

10. Miles are awarded at SriLankan Airlines' discretion. SriLankan Airlines reserves the right not to award Miles on flights where any flight coupon utilisation in the ticket does not comply with the General Conditions of Carriage for Passengers

and Baggage of SriLankan Airlines, or where the Member (or Nominee as the case may be) has violated the Law.

11. Bonus Miles (if such is granted) earned from promotions will be only be credited at the end of the promotional period.

12. Members may use Miles, as soon as those Miles have been credited to Members' accounts.

13. Miles may be pooled provided there is a minimum of 2000 Miles in each Membership Account. Miles can be transferred from a maximum of two member accounts and a maximum of 30,000 miles can be obtained by a member for a calendar year. A maximum of 30,000 miles can be transferred per member per calendar year.

14. SriLankan Airlines reserves the right to cancel Membership account and all Miles in the account, if it is found to be used by more than one person.

15. Members are only eligible for Miles with one frequent flyer programme for each flight or transaction. If a Member attempts to earn Miles (or whatever credits) with more than one programme for the same flight or transaction, the Miles, (or whatever credits) awarded for the flight or transaction on FlySmiLes will be forfeited.

16. In the event Miles do not appear in a Member's Account, the Member may request that the Miles be retroactively credited to his/her Account up to six months following the flight or transaction concerned. This is done by forwarding a request letter giving details, along with a copy of the original boarding pass. Members should allow six to eight weeks for eligible retroactive Miles to appear in their FlySmiLes account.

17. Members should check with the respective Service Partner's office, with regard to enquiries for Miles transferred from a Service Partner's programme to FlySmiLes, where the original transfer request was made. Miles can be transferred from a Service Partner programme to Member's FlySmiLes account, however, this action cannot be reversed.

18. Requests for Miles, which are claimed by the Member and not been credited, in respect of Service Partners, must be forwarded to the respective Service Partners. In any event such claims will only be entertained if Members have identified themselves as Members when making a reservation and the Membership Card was presented at the time of making use of the products and services offered by Service Partners.

19. Members should allow one to three weeks for Miles earned on SriLankan Airlines and FlySmiLes partner airline flights, and six to eight weeks for Miles earned with other Service Partners, to appear in their account before raising a claim for Miles which do not appear in a Member’s Account.

20. All retroactive mileage claims that are made prior to enrolment in FlySmiLes, which are more than two months old as calculated from the date of utilisation of the ticket, are not valid.

21. Details of the statement could be viewed on-line by logging onto www.flysmiles.com

22. Where such facility is available, claims for retroactive Miles submitted online may be resolved immediately and retroactive Miles credited in the next statement cycle, if all required information submitted are correct and match those on record and in system.

23. Miles in a Member’s Account shall remain valid for period of three years.

24. Account summary and transactions could be viewed by the member on-line.

25. A Member who has received Denied Boarding Compensation (DBC) or has used the Preferences scheme of SriLankan Airlines cannot earn Miles on such flights.

26. A Member will be credited Miles (based on original routing only) for cancelled flights when re-accommodated on a non-Service Partner airline provided that the Member already had a ticket for the cancelled flight and the flight is cancelled on the day of departure. However, such crediting will not occur if the cancellation is due to circumstances beyond the control of the relevant airline, including but not limited to weather, earthquake, fire, labour stoppages or strikes, civil unrest or closed airports.

27. Subject to limitations imposed, Miles can be purchased at any time but must be made at least 48 hours prior to making a booking/redemption. Refunds in respect of Mile purchases are not allowed. FlySmiLes reserves the right to change the price of Miles, impose additional restrictions on purchasing Miles and/or conditions of obtaining Miles. If FlySmiLes allows a Member to purchase Miles online on www.flysmiles.com, then the terms and conditions relating to issuance of such Miles shall be incorporated herein.

C. FlySmiLes Silver and FlySmiLes Gold

1. A Member may be granted a ‘''Silver'' or ''Gold'' Membership depending on the number of qualifying flights flown and/or Miles earned in a calendar year. Such a Member is required to take the number of qualifying flights or earn qualifying number of Miles within a calendar year to sustain his Membership in each of ''Silver'' or ''Gold'' category, as indicated in the FlySmiLes Member’s Guide.

2. The number of Miles required for each Membership Category and the benefits and privileges provided to a Member at each Membership Category may be changed by FlySmiLes at any time without notice.

3. FlySmiLes reserves its right to establish, upgrade or downgrade a Member's Membership Category at its sole discretion. Only Miles accumulated within a twelve month period from the date of enrolment will be considered in granting a particular Membership Category.

4. If pre-assigned seating is made available to Members on the basis of Membership Category, then it is mandatory that the Member books the seat at least 48 hours in advance.

5. If a Member ceases to take the number of qualifying flights or earn qualifying number of Miles within the stipulated twelve month period as applicable to each Membership Category, the Membership will be down graded to the next tier.

D. Rewards

1. The Rewards offered by FlySmiLes consist of free tickets, free upgrades and other redemption options as defined by FlySmiLes from time to time. No Reward has a cash value and is not exchangeable for cash at any time.

2. Only FlySmiLes Service Centres and SriLankan Airlines’ offices worldwide are authorised to issue Reward tickets. A Member shall request for Rewards through a FlySmiLes Service Centre or a SriLankan Airlines’ office, in accordance with procedures that may be enforced from time to time for issuing Rewards. Round-trip and one-way Rewards upgrades on SriLankan Airlines can also be redeemed through www.srilankan.aero as and when such facility may become available. Travel agents cannot issue Reward tickets or any of the Rewards.

3. Members will only be eligible for Reward tickets if they clearly indicate at the time of reservation that they are redeeming Miles for the flight desired.

4. Miles must be valid when a Reward ticket is issued. For this reason, Membersshould ensure that ticketing takes place before expiry of Miles, if applicable.

Members must ensure that they have sufficient Miles in their accounts before a Reward ticket is issued.

5. A child nominee requires the same number of Miles for redemption for a Reward.

6. An infant nominee requires ten per cent (10%) of Miles for redemption for a Reward.

7. Members shall report any suspected unauthorised Reward claims from their Accounts within three months of such unauthorised transaction activity for any corrective action to be possible. Any later complaint will not be entertained by FlySmiLes.

8. Travel on Reward tickets is subject to capacity controls of SriLankan Airlines. This means that SriLankan Airlines may limit the number of seats available for Reward tickets on particular flights. Seats for Reward Tickets may not be available on all flights or in all classes. However, there will be no blackout dates.

9. Service Partners may impose blackout periods when Reward redemption is not permitted by such Service Partners.

10. When a Member selects services and/goods from a Service Partner the contract for such services and/or goods is between the Member and Service Partner. Accordingly the terms and conditions of the Service Partner shall apply to purchase of the goods and/or services selected by the Member. The Member must read the terms and conditions and also check with the Service Partner prior to selecting the goods and/or services. By accepting the Service Partner's offer, the member is agreeing to abide by the terms and conditions of the purchase imposed by the Service Partner, including payment of all amounts when due (if any) and compliance with all rules and restrictions regarding booking, availability, cancellation and refunds in respect of the services and/or goods. In respect of any transaction above, the Member must directly communicate with the Service Provider.

11. Reward tickets are subject to, and the passenger is responsible for, applicable departure taxes; other airport or government handling fees; and any fuel or other surcharges imposed by SriLankan Airlines, or any other participating Carriers. Payment for such taxes, fees or charges will be in USD or the local currency equivalent and must be payable by the Member (or passenger as the case may be) at the time of ticketing.

12. Members can only use Miles to redeem Rewards. Reward redemption cannot be combined with any other means of payment, except where (a) a top-up is

performed by buying Miles; (b) a transfer is made from another account or (c) facility is made available by SriLankan Airlines for its customers on its Internet Booking Engine at www.srilankan.aero to pay for tickets by using a combination of cash and Miles.

13. A Reward ticket may be re-issued, but only for travel by the same person and provided no part of the Reward ticket has been utilised and on the condition that Miles used for the Reward Ticket would not have expired if the Reward ticket was not issued. Additional Miles may be charged for such transaction. If the new journey requires fewer Miles, the excess Miles will be refunded. The Reward ticket at the point of reissue must still be valid. There will be a reissue fee for each ticket, if the number of Miles required for such subsequent Reward ticket is not equal to the previous Reward ticket. The reissued ticket must have the same expiry date as the original ticket and it must be for the same airline. However, if the date of the first flight on the reissued ticket is earlier than that of the original ticket, then the expiry date of the reissued ticket will be readjusted to the earlier date accordingly.

14. Passengers travelling on Reward tickets with a confirmed reservation and fail to show up for the flight, it will be considered a ‘no-show’. A ‘no-show’ fee may be charged as applicable.

15. Miles of completely unused Reward tickets may be re-deposited for a fee of USD 50/- provided that the ticket is valid at the time of re-depositing and on the condition that Miles used for the Reward Ticket would not have expired if the Reward ticket was not issued.

16. In the event of a flight disruption, passengers travelling on Reward tickets will be re-routed as per the rules applicable for fare-paying passengers.

17. A passenger's use of a Reward ticket is subject to the terms and conditions set by both the issuing airline and the airline providing the carriage, if different carriers are involved.

18. All carriage on and all tickets issued on behalf of an airline are subject to the normal rules outlined in each airline's Conditions of Carriage, copies of which may be obtained directly from the airline. Reward tickets are issued on the basis that all passengers travelling on Reward Tickets must have appropriate visas, travel documents and inoculations (if any) as required for travel by any country of transit or visit.

19. Tickets for all Reward travel will only be issued for a confirmed reservation on all sectors. Open-dated tickets and request tickets (RQ) are not allowed.

20. All Reward tickets are valid for twelve months from the date of issue. Reward tickets cannot be extended.

21. Upgrade Rewards are subject to the rules of purchased tickets. For upgrade Reward redemption, a copy of the purchased commercial ticket or passenger receipt or e-ticket number is required for verification and reissue. Industry discount, agency discount, free or Reward tickets cannot be used for upgrades.

22. Confirmed bookings must be ticketed within the Ticketing Time Limit. Waitlisted bookings which become confirmed must be ticketed prior to the Ticketing Time Limit or the entire itinerary will be cancelled. SriLankan Airlines will not be held liable for cancellation of a booking that is not ticketed prior to the Ticketing Time Limit. No wait listing is permitted.

23. Reward calculation rules are as follows:

(a) FlySmiLes reserves the right to modify, decrease or increase the amount of Miles required for a Reward Ticket for any sector. Similarly any Service Partner may modify, decrease or increase the amount of Miles required for a particular redemption.

(b) Travel must be via a published route. Reservations which are out of sequence, are not permitted except as required by route restrictions.

(c) Reward tickets on SriLankan Airlines and all other Rewards Partner airlines must be ticketed separately.

(d) A Member is allowed to make one origin, open ended single open-jaw, on SriLankan Airlines only.

(e) If a Member wishes to claim a Reward for an itinerary that is not available on the Member’s Guide, then the Member may opt to combine two or more redemptions to do so, but such redemption will be at the discretion of FlySmiLes.

24. Members who have insufficient Miles of the total Miles needed to redeem a Reward ticket may purchase up to a maximum of 25,000 FlySmiLes Miles needed to redeem a Reward ticket, per calendar year. Purchased Miles must be redeemed immediately on purchase. Miles can only be purchased and used against the redemption of Reward tickets and Reward upgrade issued on SriLankan Airlines (and other Service Partner airlines if specified). Miles can be purchased only by contacting the FlySmiLes Service Centre and SriLankan Airlines Offices.

25. Miles, if purchased shall be of a minimum purchase of 2,000 Miles. The price per 1,000 Miles is USD twenty five (USD 25/-) or the local currency equivalent. Purchased

Miles are non-refundable. In the case where Miles from a completely unused Reward ticket are re-deposited into a Members account, any purchased Miles will not be refunded and will be credited to the Member’s account. The maximum amount of Miles that a Member can purchase pursuant to this clause, in any one calendar year, is 25,000 Miles.

26. Additional Terms and Conditions for Reward upgrades are as follows:

(a) SriLankan Airlines may limit Reward upgrades to certain booking classes. In an itinerary with multiple sectors, only the sectors booked under these classes are eligible for upgrade Reward redemption.

(b) All tables for Reward upgrades are based on one-way trips. Round-trip Reward upgrades require double the miles of a one-way upgrade.

(c) Reward upgrades are available only on SriLankan Airlines and for airline Tickets issued on IATA Airline Code 603 only.

F. Baggage Bonus Programme

1. A FlySmiles Member may be granted a ‘''Baggage Plus or “Baggage Premier'' Membership Category upon acceptance of the Baggage Bonus application by FlySmiLes and depending on the number of qualifying flights flown and/or Miles earned in a calendar year by such Member. Such a Member is required to take the number of qualifying flights or earn qualifying number of Miles within a calendar year to sustain his Membership in each of ‘''Baggage Plus or “Baggage Premier'' Membership Category, as stated in the Member’s Guide. A Baggage Bonus member can nominate a total of five persons to receive Reward tickets from his account. If miles are transferred to another member this person will be considered a nominee.


3. FlySmiLes reserves its right to establish, upgrade or downgrade a Member's Membership Category at its sole discretion. Only Miles accumulated in each calendar year are considered in granting a particular Membership Category and are not carried forward to the following calendar year.

4. If a Member ceases to take the number of qualifying flights or earn qualifying number of Miles within a calendar year as applicable to each Membership Category, then the Membership Card issued for the Member in the relevant Membership Category, maybe cancelled or recalled at the discretion of FlySmiLes Programme or SriLankan Airlines.

5. A member must return the FlySmiLes Silver or Gold membership card and luggage tags to the FlySmiLes service centre, Colombo, in exchange for the FlySmiLes Baggage Bonus card and membership pack.

6. A Member who decides to join the FlySmiLes Baggage Bonus Programme shall forthwith relinquish certain benefits (as indicated in the Member’s Guide) and the right to join or continue in the FlySmiLes Silver or Gold tiers.

7. Additional Terms and Conditions for redemption of Miles for Excess Baggage, are as follows:

(a) Redemption of Miles for Excess Baggage shall be permitted by way of issuance of a Miscellaneous Charges Order (MCO).

(b) Colombo must be included in the itinerary, either as an origin, destination or transit point.

(c) Only SriLankan Airlines’ ticket offices in Sri Lanka, South India and Pakistan will issue MCOs.

(d) MCOs can also be obtained from the Katunayaka Airport ticket office in Sri Lanka, during certain working hours as specified in the Member’s Guide.

(e) Only a Maximum number of 50,000 Miles can be redeemed on a single MCO.

(f) MCOs have to be obtained at least 24 hours prior to a flight.

(g) MCOs are valid for one year from the date of issue and will have to be redeemed in multiples of 10kgs.

(h) 25kgs free baggage allowance for Baggage Bonus plus and 35kgs free for PremierMembers will be applicable over and above the baggage allowance practiced on the Baggage Bonus Network only.

(i) Rewards may be transferred to nominees by signing the Nomination Form. ( the total number of nominees is limited to a five )

(j) The MCOs can only be utilized on SriLankan on the routes specified.

(k) An MCO, which has been lost, stolen or destroyed, may be replaced if the Member signs an appropriate indemnity form, pays the applicable service fee and it can be established that the MCO was not fully utilized prior to its loss, theft or destruction.

(l) The FlySmiLes Baggage Bonus card should be presented at the check in counter in order to claim 25kgs/35kgs free baggage allowance.

(m) MCOs that are entirely unutilized may be re-credited to member accounts subject to payment of US$50 as service fee.

G. Data Protection and Privacy

1. For the proper operation and functionality of FlySmiLes, a Member is required to disclose Personal information relating to the Member or the Member’s nominees. When a Member discloses information relating to Nominees, the Member warrants that the Member has authority to do so.

2. All such Member information provided will be held by FlySmiLes includes the information which a Member or a Service Partner provides to FlySmiLes, such as names; addresses; passport numbers; contact numbers; date of birth; and transaction details, flight and meal preferences, including Miles accrual and Reward transactions relating to FlySmiLes:

(a) may be used to develop new services;

(b) may be used for accounting and audit purposes (including fraud auditing);

(c) may be used for credit checking and credit scoring;

(d) may be used for marketing and market research purposes;

(e) will be transferred to countries that may not have data protection laws; and

(f) may otherwise be used in a manner which a Member may authorise from time to time.

3. All such Member information provided will be held by FlySmiLes:

(a) will be retained and used by FlySmiLes, Affiliates and data processors to ensure the efficient running of the Programme, including the crediting of Miles, the provision of membership statements and the awarding of membership levels;

(b) may be disclosed as required by law, including disclosures to the police, immigration and customs authorities in any country;

(c) may be used by FlySmiLes to send you communications about promotions, services, products and facilities offered by FlySmiLes;

(d) may be disclosed to a Service Partner to assist that Service Partner in the planning and development of FlySmiLes;

(e) may be used by a Service Partner to send you separate communications about services, products and facilities offered by that a Service Partner (unless the Member indicates otherwise); and

4. The consent given by a Member will continue in effect unless and until the Member withdraws the consent by notice in writing to a FlySmiLes Service Centre. Withdrawal of consent is effective only upon such request is received by the FlySmiLes Service Centre, and may mean that certain services may no longer be provided to the Member, and shall also entitle FlySmiLes to terminate Membership immediately.

5. A Member may obtain a copy of his or her Member information upon making a written request to FlySmiLes to provide such Member information. The Member may request FlySmiLes to correct or delete any item of the Member information which is not accurate, complete or up-to-date at no charge to the Member.

6. The FlySmiLes Web site www.flysmiles.com and SriLankan Airlines Web site www.srilankan.aero may use “cookies” to identify and facilitate a Member’s next visit to the respective Web sites. A member may choose to set notification standards on his Web browser, and thereby retain the option of choosing to accept or reject such cookies. However rejecting such cookies may cause the Member the inability to retain some functionality of the Web sites.

I. Liability and Warranty Provisions

1. SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT OF REWARDS PROVIDED UNDER FLYSMILES. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

2. TO THE EXTENT PERMITTED BY LAW, FLYSMILES ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF REWARDS SUPPLIED BY SERVICE PARTNERS IN CONNECTION WITH A SERVICE PARTNER'S REFUSAL TO SUPPLY A REWARD TO THE MEMBER. The rights, if any, which a Member may have in connection with a Reward are solely against the Service Partner supplying that Reward. Subject to this clause, all Rewards supplied to a Member will be subject exclusively to the terms and conditions of Service Partners supplying the Reward.

3. TO THE MAXIMUM EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAMME RULES, THE LIABILITY OF FLYSMILES AND SRILANKAN AIRLINES, OR A SERVICE PARTNER IN RESPECT OF FLIGHTS, GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING:(a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS; (b) THE REPAIR OF THE GOODS; (c) THE REPAYMENT OF THE COSTS IN REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND IN THE CASE OF SERVICES OR FLIGHTS, HAVING THE SERVICE OR FLIGHT SUPPLIED AGAIN, AT THE OPTION OF FLYSMILES, OR THE SERVICE PARTNER NOMINATED TO SUPPLY THE FLIGHT, GOODS OR SERVICES AS THE CASE MAY BE.

4. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLYSMILES ACCEPTS NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD (OTHER THAN THE USE OF A REWARD TICKET) OR FOR THE LOSS, THEFT OR DESTRUCTION OF A REWARD. A Reward ticket which has been lost, stolen or destroyed may be replaced or reissued if the Member promptly reports the incident to the nearest SriLankan Airlines’ office, signs an appropriate indemnity form at an SriLankan Airlines’ office, pays the applicable service fee (which is currently set at US$ 50 per ticket) and can establish that the Reward ticket was not used prior to its loss, theft or destruction. In respect of a Reward ticket, neither FlySmiLes, SriLankan Airlines or a Service Partner (as the case may be) accepts any liability other than as set out in the General Conditions of Carriage and travel documents of the relevant airline (as may be amended and applicable to the relevant airline, and the Conventions.

5. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER FLYSMILES NOR SRILANKAN AIRLINES WILL BE LIABLE TO A MEMBER OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE OF OR TO FLYSMILES OR ANY OF THE FACILITIES, BENEFITS OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO A MEMBER, INCLUDING SERVICE PARTNER WITHDRAWAL OR THE WITHDRAWAL OF ANY BENEFITS, FACILITIES OR ARRANGEMENTS.

6. FlySmiLes reserves its right to, suspend or disqualify or terminate a Member from further participation in the Programme, to cancel all previously accumulated Miles and to seek compensation for Rewards utilised if, in the sole judgment of FlySmiLes Programme,

(a) The Member has engaged in wilful misconduct or breached any of the rules governing FlySmiLes, including but not limited to, fraudulent acquisition of Miles or acquisition, sale or abuse of Miles or acquisition, sale or abuse of Reward benefits;

(b) The Member has engaged in misuse or abuse of privileges FlySmiLes Programme; and

(c) The Member has been abused staff of SriLankan Airlines or has been named as a disruptive pax previously by any Airline.

7. From time to time, FlySmiLes may make offers relating to goods and services which are by third party suppliers (each a "Supplier"). All Members who take advantage of these goods and services will be entering into a legal relationship with the Supplier and FlySmiLes makes no representation as to such goods and services of a Supplier. To the maximum extent permitted by law, FlySmiLes excludes all liability to any Member or other person of whatsoever nature in respect of any negligence, wilful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a Supplier arising out of that legal relationship with a Supplier.

J. General Provisions

1. These Terms and Conditions and Programme Guides may be changed, varied, suspended or terminated at any time without notice where permitted by law, save that reasonable efforts will be used to promptly post details of that change or variation, suspension or termination (as the case may be) to the Web site of FlySmiLes at www.flysmiles.com and www.srilankan.aero. In the event of any conflict between this version of the Programme Rules and any version of the

Programme Terms and Conditions and Programme Guide published on the above Web site, the latter shall prevail.

2. The Member's use of his or her membership card or quoting of his or her membership number after any change or variation to the Programme Terms and Conditions will be deemed to be acceptance by the Member to that change or variation.

3. Any notice to be given to a Member under these Programme Terms and Conditions will be deemed to have been given if posted by pre-paid post to the Member at the address provided by the Member for the purposes of FlySmiLes. If only an electronic mail address has been provided, then any notice to be given to a Member these Programme Terms and Conditions will be deemed to have been given, when an electronic mail is sent by FlySmiLes to the Member.

4. The Programme Terms and Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka and any proceeding with respect to or in connection with FlySmiLes must be brought in that jurisdiction.

5. Membership, including eligibility for Membership and any Miles or Rewards, is subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport Association (if any).

6. FlySmiLes will cease to operate in a jurisdiction in which it becomes prohibited by any relevant law or governmental direction.

7. Reasonable care has been taken to ensure that information contained in the Programme Terms and Conditions, Programme Guide and in any publications and advertisements in connection with FlySmiLes is accurate, but neither FlySmiLes nor SriLankan Airlines accepts any liability with respect to any errors or omissions in any information, whether written or verbal.

8. Any part of these Programme Terms and Conditions which is or becomes unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Programme Rules in any way. Neither FlySmiLes Programme nor SriLankan Airlines shall be required to provide any service or otherwise act in pursuance of these Programme Rules if to do so would be contrary to law.

9. Members may be required to provide documentation at check-in that can establish the Member's identity and membership to FlySmiLes. If a Member fails to comply with this requirement, FlySmiLes reserves the right to refuse carriageand benefits on the program.

10. All queries or notices regarding the FlySmiLes Programme shall be directed to:

ManagerFlySmiLes Service CentreLevel 03 – East TowerWorld Trade CentreEchelon SquareColombo 01Sri Lanka.

Email : [email protected]

∑ .Any FlySmiLes member who does not have 25,000 tier miles will remain in the FlySmiLes tier till he/she earns the required mileage for FlySmiLes Baggage Bonus membership.

∑ A Miscellaneous Charges Orders (MCO) will be issued when redeeming FlySmiLes Miles for excess baggage.

∑ Colombo must be included in the itinerary, either as an origin, destination or transit point to be able to redeem excess baggage.

∑ SriLankan Airlines ticket offices in Sri Lanka, South India and Pakistan will issue MCOs.

∑ MCOs can also be obtained from the Katunayaka Airport ticket office in SriLanka, 0815 hrs to 1700hrs from Monday to Saturday, Public holidays and Poya days.

∑ Maximum number of Miles that can be issued on a single MCO will be limited to 50,000.

∑ MCOs have to be obtained at least 24 hours prior to a flight.

∑ MCOs are valid for one year from the date of issue and will have to be redeemed in multiples of 10kgs.

∑ 25kgs free baggage allowance for Baggage Bonus plus and 35kgs free for PremierMembers will be applicable over the baggage allowance practiced on the Baggage Bonus route network.

∑ Rewards may be transferred to a maximum of five nominees by signing the Nomination Form.

∑ The MCOs can only be utilized on SriLankan on the routes specified.

∑ An MCO, which has been lost stolen or destroyed, may be replaced if the member signs an appropriate indemnity form, pays the applicable service fee and it can be established that the MCO was not fully utilized prior to its loss, theft or destruction.

∑ The FlySmiLes Baggage Bonus card should be presented at the check in counter in order to claim 25kgs/35kgs free baggage allowance.

∑ MCOs that are entirely unutilized may be re-credited to member accounts subject to payment of US$50 as service fee.

The FlySmiLes Programme Rules, except to the extent they are amended by these FlySmiLes Baggage Bonus Programme Rules, shall apply to all members in the FlySmiLes Baggage Bonus Programme

K. Definitions

1. In these Programme Terms and Conditions the following words shall have the meaning set forth against them:Account Means the account to which the Miles of a Member will be earned or

deducted;

Family Bonus Member Means a person as defined in Section E of the Terms and Conditions;

Member Means a person who has applied for membership of FlySmiLes and has been issued a membership number in this respect;

Membership Means the status of a Member in FlySmiLes;

Membership Category Means a membership level in FlySmiLes;

Miles Means units of measurement, earned by a Member under FlySmiLes based on the consumption of qualifying goods and services;

Reward Means specified goods or services to be provided by FlySmiLes or a Service Partner to a Member in exchange for Miles;

Service Partner Means a provider of goods or services which is participating in FlySmiLes from time to time, and may include airlines, hotels and resorts, financial, leisure & lifestyle service providers and car hire companies;

FlySmiLes / FlySmiLes Programme Means, as the context requires, the frequent flyer / loyalty programme owned and operated by SriLankan Airlines and shall include

SriLankan Airlines where the context so requires. FlySmiLes is a trademark or registered trademark of SriLankan Airlines;

FlySmiLes Service Centre Means the service centres for Members established by SriLankan Airlines in Colombo, and other locations fro time to time and having the contact details as published by FlySmiLes;

SriLankan Airlines Means SriLankan Airlines Limited, a company (limited in liability) incorporated and existing under the laws of the Democratic Socialist Republic of Sri Lanka;

Conventions

Means the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention); the Warsaw Convention as amended at The Hague on 28 September 1955; the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975); the Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975); the Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975); the Guadalajara supplementary Convention (1961); the Montreal Convention (1999)

MCO Means Miscellaneous Charge Order Form

2. In these Programme Terms and Conditions unless a contrary intention appears:

(a) a reference to the singular includes a reference to the plural, and vice versa;(b) a reference to a gender includes a reference to the opposite gender;(c) a reference to a party includes a reference to its authorized employees; and(d) headings are inserted for the purpose of convenient reference only.

For enquiries, please e mail [email protected] or contact the FlySmiles Service centre or your nearest Sri Lankan Airlines office.

FlySmiles Service Centre

Open 0815 – 1700 (Mon – Sat, Public Mercantile holidays, Poya days)

Level 3 East Tower, World Trade CentreEchelon SquareColombo 01Sri Lanka

In Sri lanka call - 019733 3333From the rest of the world call + 94 19733 3333Fax Number + 94 19733 5333

E-mail - [email protected] site - www.flysmiles.com

FlySmiLes Miles by Class of Travel

Economy Class Flown Miles 1 FlySmiLes Mile per actual Mile

Business Class 50% Bonus 1.5 FlySmiLes Mile per actual MileHowever, if Miles earned during a calendar year are less than 10,000, then the respective Miles that you have earned in that particular year will expire, if unutilised within three years. The expiry of Miles would occur on 30th June every year.

Tier MilesTier Miles are used to determine your Membership Category in the programme and are earned every time you fly with SriLankan.

While your FlySmiLes Miles can be redeemed for Rewards, Tier Miles help you to progress through the Membership Categories to Silver and Gold. They are earned on an annual basis whenever you fly with SriLankan, at a rate of one Tier Mile per Mile flown in Economy Class and 50% more Tier Miles per Mile flown in Business Class.

Earning FlySmiLes MilesThe fastest way to earn FlySmiLes Miles is to fly with SriLankan* or one of our partners where you will receive one FlySmiLes Mile per actual Mile flown** in Economy Class, and 50% more FlySmiLes Miles per actual Mile flown in Business Class.

To ensure that you receive your Miles, always remember to quote your FlySmiLes Membership number when making reservations and present your card at check-in. In order for the Miles to be credited, the full name on your reservation must match the full name on your card.

Silver and Gold Membership Category Bonuses

We believe that, the more you fly, the more Rewards you should enjoy. So, the higher your FlySmiLes Membership Tier, the more FlySmiLes Miles you actually earn. When travelling on SriLankan, in addition to Miles earned, FlySmiLes Silver Members can earn an additional 25% FlySmiLes Miles bonus based on the Miles flown, while FlySmiLes Gold Members earn an additional 50% bonus.

FlySmiLes Miles earned by Membership Category FlySmiLes Blue Nil 1 FlySmiLes Miles FlySmiLes Silver 25% 1.25 FlySmiLes Miles FlySmiLes Gold 50% 1.5 FlySmiLes Miles

For a full listing of Miles you earn on SriLankan please refer page 03.

* Please note that on code share flights, Tier Miles and / or FlySmiles Miles will be given on flights that carry a SriLankan flight number. A code share flight is one where an airline sells tickets under its name for flights operated by a partner carrier.

** SriLankan and some partner airlines offer a minimum of 500 FlySmiles Miles for single sector distances of less than 500 Miles.

FlySmiles Gold 50,000 Tier miles or 40 Sectors * 40,000 Tier miles or 30 Sectors *

Your tier status will be valid for the rest of the calendar year, in which it is earned,plus an additional 15 months. For example, if you earn FlySmiles Silver status in June 2008, you will remain in this tier until March 2010. For complete details on the benefits and privileges of Silver and Gold membership, please see the 'Silver membership privileges' and 'Gold membership privileges' section in this guide.

Tier miles validityTier miles are accumulated from 1st January to 31st December each calendar year, at which time your tier miles account is reset to zero.

Permanent MembershipIn order to obtain the permanent card a member should fly 04 sectors on Economy class or 01 sector on Business class on Sri Lankan within a period of 12 months from the 1st Flight.

* A sector is any part of a flight for which a separate flight coupon has been issued. For instance, a direct flight from London to Colombo on SriLankan would be one sector, while a flight from London to Chennai via Colombo would be two sectors.Keeping a track of Miles

As an active member, you will receive a quarterly statement recording all the Milesyou have earned and redeemed, enabling you to see how close you are to maintainingyour current status or ascending to a higher tier. Of course, you can also checkyour mileage balance from anywhere and at anytime using www.flysmiles.com Allyou need is your membership number and password.

e-statement For greater convenience and promptness, you will automatically receive your FlySmiles statements via email if you have provided an email address. If you do not currentlyreceive your statements by email, but wish to, simply provide us with your email address at ‘My Profile’ on www.flysmiles.com In addition to e-statements, FlySmiles will inform you from time to time about special offers through emails, newsletters and thewebsite. To ensure you receive these special offers, update your contact details

regularly using the 'My Profile' section under the 'My Account' menu on www.flysmiles.com

Missing Miles and retro credits Now you can retro claim all the Miles not credited on Sri Lankan flights or missing transactions by, simply sending your original boarding card and a copy of your ticket coupon or invoice from our partner organisation to your FlySmiles Service centre within six months of the transaction.And always remember to keep a copy of the original documents for your reference. Please allow up to six weeks for credits to be updated in your account.

Family Bonus Programme

Sharing with your family Family Bonus is ideal for people whose family members only travel occasionally. If you have family members who fly frequently, it may be more advantageous for them to enrol as individual FlySmiles members so they can accrue Miles in their own account. If they are frequent flyers aged between 02 and 18 you should definitely consider enrolling them in FlySmileys.

For your family members to get maximum benefits from FlySmiles enrol the family members immediately.

Our Family Bonus programme offers membership to a maximum of eight immediate family members*. Each person will receive his/her own family membership number**. Every time a family member flies with Sri Lankan ***, your account, as the family's nominator, will automatically be credited with FlySmiles Miles equivalent to 20% of their total miles flown, including any bonuses for travelling Business or First Class, soyou can look forward to enjoying your rewards even sooner.

If you have a family member between 02 and 18 years of age, you may want to consider enrolling them as a FlySmileys .

Please note that when family members present their Family Bonus card, they do not earn Miles in their own account. To earn Miles through the Family Bonus programme, family members are required to quote their membership number while booking and at check-in. To nominate or update your family members, visit www.flysmiles.com or call the FlySmiles Service centre.

* Immediate family includes spouse, parents, children, siblings, grandchildren, grandparents, and step-parents.** Family members will receive permanent cards once the family head qualifies. Family head can quote the family member's membership number to accrue miles before the card arrives.*** Family bonus members will not earn redemption Miles when using FlySmiles partners *******.A maximum of six changes (additions and deletions only) to the Family Bonus programme are allowed per calendar year.

FlySmileys

The Programme With Most Fun You can have in Sky

Are you between age of 2 and 18, then join the FlySmlieys to experience a world of travel filled with fun and excitement.

FlySmileys was introduced by SriLankan Airlines to reward young adventurous frequent flyers. This programme is the most happening in the Sky, with special travel privileges and free flights.

As a FlySmileys, you will earn 1 FlySmile Mile for every mile you fly in Economy Class with SriLankan, 1.5 Miles when you fly Business. First time when you fly with SriLankan, within six months of becoming a FlySmiley; you can get a special bonus of between 3000 and 5000 Miles!

After you have earned miles you can use them for free flights and upgrades on SriLankan. Visit www.flysmiles.com find out all of your reward possibilities and see who our partners are.

We are Your # 1 Travel Companion on Air

From the time you plan your travel the FlySmileys programme will guide you to make your dreams come true with full of rewards

º For legal reasons, a parent or guardian must complete and sign and return the application form to FlySmiles Service centre..

- Find out the exciting destinations you can fly too- Check out which of the happening movies on air- Video games- Special meals

Are You ready to Fly Off as a Silver or a Gold FlySmileys? We believe the more you fly, the more rewards you will receive! So the more you fly with SriLankan, the higher your membership tier; As a Silver member, you will earn 1.25 FlySmile Miles for every mile you fly, and 1.5 Miles for every mile you fly as a Gold member. You will also get special services on ground; such as Check-in at the Business class counter, travel with more excess luggage-if you are a Silver member-12kgs and Gold member-16kgs and arrival of your baggage before you get off from the flight.

How Do You Enrol ?

Very Easy ! Just fill up the application form and get your parents or guardian to complete their section, and then return the application to FlySmiles Service centre or to the nearest SriLankan Airline office. So run and enrol your self and become a FlySmiley with SriLankan

BLUE MEMBERSHP PRIVILAGES

Blue tier privileges

Your FlySmiles Blue membership makes travelling more enjoyable with an array ofexclusive privileges and benefits. The higher your membership tier, the greater theprivileges you will enjoy.

Pre-assigned seating

To ensure the comfort of your journey, we are pleased to accommodate your requestfor a particular seat*, in any class of travel on Sri Lankan, subject to availability.

Dedicated service centre

Wherever you may be, we are just a phone call away. To facilitate your enquiries from around the globe, we have established dedicated telephone line for members at our FlySmiles service centre. For general information, account balance enquiries and to redeem your FlySmiles Miles for rewards, simply refer to the telephone number listed at the back of this guide and on the back of your membership card, or check our Web site at www.flysmiles.com alternatively, call your local Sri Lankan Airlines office.

Waitlist priorityYour FlySmiles membership gives you priority on the waitlist of fully booked flights.Simply quote your membership number when booking and we will make every effort to accommodate you. Your priority on the waitlist will increase as you progress through the tiers. Please note that this privilege is not applicable on reward flights or flights that have a 'closed' status.

Your requested seat will be available up to 60 minutes for Business Class and 90 minutes for Economy Class.

* For safety reasons, seats alongside the emergency exit can only be assigned at the airport and preference for bulkhead seats will be given to passengers with infants. Seating allocations may be subject to change if passengers are allocated special services seats that are reserved for infants, wheelchair passengers or due to a change in aircraft.It is important to keep your Skywards membership card with you at all timesSilver Membership Privileges

Silver Privileges

Your FlySmiles Silver membership makes travelling even more enjoyable with anarray of exclusive privileges and benefits.

Pre-assigned seatingTo ensure the comfort of your journey, we are pleased to accommodate your requestfor a particular seat*, in any class of travel on Sri Lankan, subject to availability.

Dedicated service centreWherever you may be, we are just a phone call away. To facilitate your enquiries from around the globe, we have established dedicated telephone lines for members at our FlySmiles service centres. For general information, account balance enquiries and to redeem your FlySmiles Miles for rewards, simply refer to the telephone number at the back of this guide and on the back of your membership card, or check our Web site at www.flysmiles.com alternatively, call your local Sri Lankan reservations/ticketing office.

Priority check-in

When flying with SriLankan, you can check-in at the Business Class counter regardlessof your class of travel. Simply present your FlySmiles Silver card at the check-in counter.

Exclusive lounge access

You will be welcome to the Palm Strip lounge *** in Colombo anytime when you are departing on a SriLankan flight.Guaranteed Excess Baggage **

When travelling on Sri Lankan, you can take advantage of an extra baggage allowance of 12kg above that is shown on your ticket. This may help you, when are carrying business documents or extra gifts.

Priority Baggage Delivery

Your baggage receives priority and arrives at the carousel with the Business Classbaggage whenever possible, even if you are travelling in Economy Class.

* For safety reasons, seats a long side the emergency exit can only be assigned at the airport and preference for bulkhead seats will be given to passengers with infants. Seating allocations may be subject to change if passengers are allocated special service seats that are reserved for infants, wheelchair passengers or due to a change in aircraft.** Travelling to IATA area 1 where piece concept applies the excess baggage 12kgs will not be applicable*** The Palm Strip lounge will be available for members travelling in economy class. For members travelling in Business Class the Serandib lounge will be given

Gold Membership Privilages

Gold privilegesYour FlySmiles Gold membership makes travelling even more enjoyable with an array of exclusive privileges and benefits.

Pre-assigned seatingTo ensure the comfort of your journey, we are pleased to accommodate your request for a particular seat*, in any class of travel on Sri Lankan, subject to availability.

Dedicated service centresWherever you may be, we are just a phone call away. To facilitate your enquiries from around the globe, we have established dedicated telephone line for members at our FlySmiles Service centre. For general information, account balance enquiries and to redeem your FlySmiles Miles for rewards, simply refer to the telephone number listed at the back of this guide and on the back of your membership card, or check our Web site at www.flysmiles.com Alternatively, call your local Sri Lankan reservations/ticketing office.

Priority check-inWhen flying with Sri Lankan, you can check-in at the Business Class counter regardless of your class of travel. Simply present your FlySmiles Gold card at the check-in counter.

Guaranteed excess baggageWhen travelling with Sri Lankan, you can take advantage of a guaranteed free extra baggage allowance of 16 kgs**, above that shown on your ticket.

Lounge access network wideAs a FlySmiles Gold member, flying Sri Lankan, you and a guest*** can enjoy access to

Sri Lankan assigned Palm Strip lounge in Colombo . (If you are travelling on economy class) And if you are travelling in business class you will get the Serandib Lounge. Across the rest of the network, this privilege can be enjoyed at all Sri Lankan affiliated Business Class lounges – even when travelling in Economy Class.

Priority baggage deliveryYour baggage receives priority and arrives at the carousel with the Business Class baggage whenever possible, even if you are travelling in Economy Class.

* For safety reasons, seats a long side the emergency exit can only be assigned at the airport and preference for bulkhead seats will be given to passengers with infants. Seating allocations may be subject to change if passengers are allocated special service seats that are reserved for infants, wheelchair passengers or due to a change in aircraft.** Travelling to IATA area 1 where piece concept applies the excess baggage 12kgs will not be applicable*** The Palm Strip lounge will be available for members travelling in economy class. For members travelling in Business Class, the Serandib lounge will be given

Guaranteed seat reservationsIf no seats are available on your Sri Lankan flight and you are holding a Business Class or designated Economy Class fully flexible ticket, your FlySmiles Gold membership guarantees you an Economy Class seat on the flight of your choice. * (conditions apply) If you have paid for a Business Class ticket, you will also be priority waitlisted for the desired class. To avail of this benefit, a copy of your ticket must be faxed to the service centre nearest you before 48hours from your flight.

Special meals**You can select from a list of special meals designed to meet your dietary, religious or medical requirements, when you book your flight or at least 24 hours prior to departure on Sri Lankan. If you need a special meal for medical reasons, youwill need to order it before each flight.

Please check on www.srilankan.aero for list of meals on Sri Lankan flights.

Stop-over serviceIf you are flying with Sri Lankan via Colombo and your ticket permits a stop-over, you may purchase a SriLankan Holiday package from your local SriLankan Airlines reservation/ticketing office.

To check on a list of hotel packages pleas visit our web site on www.srilankan.aero

* When holding an economy ticket, if the desired class is full and if there are seats available in a higher class in economy you will have to pay the fare difference and purchase the higher class seat.** Special meals are not available on some flights less than 02 hoursA World of rewards

Redeeming rewards Your redemption Miles, can also be redeemed by contacting your local SriLankan Airlines reservation/ticketing offices or the FlySmiles Service centre by calling.

You can also visit our website, where you can view a selection of the rewards available.

Purchasing FlySmiles Redemption MilesIf you haven't earned quite enough Miles for the reward you want, you can purchase through them through our FlySmiles Service centre. It costs just US 2.5 cents per Mile with a minimum purchase of 2,000 Miles or a maximum of 25,000 Miles in a calendar year.

Miles are non-refundable and must be purchased at least 48 hours before your booking. Please note that tier miles cannot be purchased.

2,000 Skywards Miles = US$ 505,000 Skywards Miles = US$ 12510,000 Skywards Miles = US$ 250

Sri Lankan flight and upgrade rewardsWith free reward flights starting from just 10,000 Redemption Miles, you can fly to anywhere on the Sri Lankan network.You can also use your Miles for upgrades from Economy to Business Class from just 5,000 Redemption Miles onwards. Infant rewards are available for 10% of the adult redemption level and are applicable reward flights only and upgrades.

Fly any timeSri Lankan have no blackout dates, so you can redeem Miles for flights on almost anyday of the year.

At peak periods of travel the demand for reward seats may exceed the availability. To avoid disappointment we recommend you to plan your trip well ahead. You can select a different class of travel or alternative travel dates.

Economy RewardsAn Economy flight requires the lowest number of Miles. However, availability isrestricted, particularly on popular routes and at certain times of the year.

ZONES DESTINATIONS

Zone 01 Europe London, Paris, Frankfurt

Zone 02 South Asian Sub Continent 01 Male, Chennai, Banglore, Calicut, Cochin, Hydrabad, Thiruvanthapuram, Trichy, Goa, Coimbatore,

Zone 03 South Asian Sub Continent 02

Bombay, Delhi, Karachchi

Zone 04 Far East Singapore, Malaysia, Bangkok, Hong Kong, Beijing

Zone 05 Japan Japan

Zone 06 Middle East 01 Dubai,Abu Dhabi, Muscat, Bahrain, Kuwait

Zone 07

Middle East 02 Riyadh, Jeddah, Dammam

Sri Lankan Rewards Miles From Colombo

From South Asian Sub Continent 01CMB Economy (Return) Business(Return) Upgrade(One Way)

Within South Asian Sub Continent 01.MLE, MAA, TRZ, TRV, BLR, COK, CJB, HYD, GOI, CCJ 10,000 * 20,000 * 5,000

To EuropeLHR, FRA, CDG 65,000 130,000 33,000


To Far EastBKK,SIN, KUL,HKG,BJS 40,000 80,000 20,000

To JapanTYO 60,000 120,000 30,000



∑ Mileage stated is for direct flights. Where no direct flights are available a connection via Colombo is required 02 or more rewards.

Sri Lankan Rewards Miles From South Asian Sub Continent 01

From South Asian Sub Continent 01MLE, MAA, TRZ, TRV, BLR, COK, CJB, HYD, GOI, CCJ Economy (Return) Business(Return) Upgrade(One Way)

Within South Asian Sub Continent 01.CMB 10,000 20,000 5,000

From South Asian Sub Continent 01CMB MLE, MAA, TRZ, TRV, BLR, COK, CJB, HYD, GOI, CCJ 20,000 40,000 10,000




To JapanTYO 65,000 130,000 35,000



* Mileage stated is for direct flights. Where no direct flights are available a connection via Colombo is required 02 or more rewards.

Sri Lankan rewards from Europe

From EuropeLHR, CDG, FRA Economy (Return)

Business(Return) Upgrade(One Way)

Within South Asian Sub Continent 01.CMB, 65,000 130,000 33,000

Within South Asian Sub Continent 01.MLE, MAA, TRZ, TRV, BLR, COK, CJB, HYD, GOI, CCJ 70,000 140,000 35,000



To JapanTYO 90,000 180,000 45,000

To Middle East 01DXB, AUH, MCT, BAH, DOH, KWI 85,000 170,000 43,000


* Mileage stated is for direct flights. Where no direct flights are available a connection via Colombo is required 02 or more rewards.Sri Lankan Rewards Miles – From South Asian Sub Continent 02

From South Asian Sub Continent 02BOM, DEL, KHI Economy(Return) Business(Return) Upgrade(One Way)


To South Asian Sub Continent 01.CMB, 30,000 60,000 15,000

To South Asian Sub Continent 01.MLE, MAA, TRZ, TRV, BLR, COK, CJB, HYD, GOI, CCJ 35,000 70,000 18,000


To JapanTYO 70,000 140,000 35,000



Special Rewards

From South Asian Sub Continent 02BOM, KHI Economy(Return) Business(Return) Upgrade(One Way)BOM, KHI 15,000 30,000 7,500


Sri Lankan Rewards Miles – From Far East

From Far EastSIN, KUL, BKK, HKG, BJS Economy(Return) Business(Return) Upgrade(One Way)



To South Asian Sub Continent 01.CMB, MLE, MAA, TRZ, TRV, BLR, COK, CJB, HYD, GOI, CCJ 45,000 90,000 22,500

To South Asian Sub Continent 02BOM, DEL, KHI65,000 130,000 33,000

To JapanTYO * * *



Special Rewards

From Far EastBKK, BJS Economy(Return) Business(Return) Upgrade(One Way)BKK - BJS 30,000 60,000 15,000

From Far EastBKK, HKG Economy(Return) Business(Return) Upgrade(One Way)BKK - HKG 20,000 40,000 10,000


Sri Lankan Rewards miles from Japan

From JapanTYO Economy(Return) Business(Return) Upgrade(One Way)





To Far EastBKK,SIN, KUL,HKG,BJS * * *





To Middle east 01DXB, AUH, MCT, BAH, DOH, KWI Economy(Return) Business(Return) Upgrade(One Way)






To JapanTYO 75,000 150,000 37,500

To Middle East 02RUH, JED, DMM, * * *

Special Rewards

To Middle East 01DXB, KWI Economy(Return) Business(Return) Upgrade(One Way)DXB, , KWI 10,000 20,000 5,000

To Middle East 01DOH, BAH Economy(Return) Business(Return) Upgrade(One Way)BAH, DOH 10,000 20,000 5,000



To Middle East 02RUH, JED, DMM, Economy(Return) Business(Return) Upgrade(One Way)


To South Asian Sub Continent 01.CMB, MLE, MAA, TRZ, TRV, BLR, COK, CJB, HYD, GOI, CCJ, 45,000 90,000 22,500




To JapanTYO 80,000 160,000 40,000To Middle East 02DXB, AUH, MCT, BAH, DOH* * *


Service Fees

Blue Silver members and their nominees

Description ChargeThe reward on the same day to travel within 24hrs US $ 75.00For Travel within 7 days from creation of booking US $ 50.00Re-crediting/Re issuing of totally unutilized rewards (for un expired miles only) US $ 50.00

Gold members and their nominees

Description ChargeThe reward on the same day to travel within 24hrs NilFor Travel within 7 days from creation of booking NilRe-crediting/Re issuing of totally unutilized rewards (for un expired miles only) US $ 50.00

Service Charges for Infant Tickets/Upgrade

Description ChargeRe-crediting/Re issuing of totally unutilized rewards (for un expired miles only NilRe crediting of upgrades NilReplacement of lost ticket for the same sector NilFor issuing tickets on Business class redemption Nil

** Pleas note that the Service Charges are Non refundable.

Baggage Bonus

Welcome to a world of rewards and benefits from the FlySmiles Baggage Bonus programme which includes Baggage Plus and Baggage Premier.

SriLankan Airlines offers you the chance to indulge and experience the Flysmiles Baggage Bonus Programme that allows you to carry a whole lot more for a whole lot less.

FlySmiles Baggage Bonus tiers

FlySmiles Baggage Bonus offers two tiers of membership –* Baggage Plus * Baggage Premier membership. Each tier offers exclusive privileges, so the higher your membership status, the more privileges you can enjoy. This membership is open for 18 years and above an it’s open world wide.

To join the Baggage Bonus Programme and to retain membership thereafter :

TIER QUALIFY RETAIN

BAGGAGE PLUS

25,000 TIER MILES OR 20 SECTORS 20, 000 TIER MILES OR 15 SECTORS

BAGGAGE PREMIER 75,000 TIER MILES OR 60 SECTORS 70,000 TIER MILES OR 35 SECTORS

Should you qualify for FlySmiLes Baggage Bonus, here’s what you will enjoy when travelling with SriLankan Airlines.

∑ Baggage Plus – 25kgs, Baggage Premier – 35kgs over the applicable Baggage allowance practiced at respective SriLankan online stations. ∑ Ability to redeem FlySmiLes Miles for excess baggage. Please see the Excess Baggage Redemption Table for applicable rates.∑ Facility to redeem FlySmiLes Miles for Economy class tickets.∑ Waitlist priority over non-members.∑ Earn FlySmiLes miles on SriLankan Airlines, partner airlines and other service partners.

∑ Earn 25% tier bonus if you have earned 25,000 tier miles or have completed 25 sectors between and earn 50% tier bonus if you have earned 75.000 tier miles or flown 60 sectors between 1st January and 31st December.∑ Earn 25% class bonus for flights in Business Class.∑ Purchase of FlySmiLes Miles.∑ Partner offers and promotions∑ Family Bonus programme

A member who opts to join the FlySmiLes Baggage Bonus Programme shall forthwith relinquish the following benefits and the right to join or continue in the FlySmiLes Silver or Gold tiers.

∑ Business Class lounge access for guest∑ Business Class check-in when travelling Economy Class∑ Business Class redemption tickets∑ Business Class redemption upgrades∑ Priority baggage delivery

Excess Baggage Redemption Table

The following table shows you how many Miles you need to redeem for 10kgs free excess baggage on a single flight between the destinations included in Skywards Baggage Bonus programme.

If you are flying from a point in south India or the Maldives to Sri Lanka, you need to redeem 3,000 Miles for 10kgs excess baggage. This table also works vice versa. For example, if you need 20Kgs free excess baggage on such a flight, you would need to redeem 6,000 Skywards Miles.

Miles to be redeemed one way, for 10kgs

South India and Maldives Sri LankaSouth India and Maldives 6,000 3,000Sri Lanka 3,000 Not applicableUnited Arab Emirates 13,000 10,000Far East 11,000 8,000Pakistan 10,000 7,000North India 10,000 7,000

South India & MLE - Chennai, Trivandrum, Trichy, Bangalore, Kochi, Kozhikode, Goa, Hydrabad, Coimbatore and Male

United Arab Emirates - Dubai, Abu DhabiFar East - Bangkok, Singapore, Hong Kong, Kuala Lumpur, BeijingPakistan - KarachiNorth India - Bombay/Delhi

The above redeeming chart of excess baggage will only apply through out the above destinations and the rest of the SriLankan Airlines destinations, Baggage Plus and Baggage Premier members will be eligible to carry 25kgs and 35 kgs respectively.

Lost cardLoss of a FlySmiLes Baggage Bonus card should be reported immediately to the FlySmiLes service centre in Sri Lanka, or the nearest SriLankan Airlines officePLS DO THIS CHART ACCORDING TO THE ALPHABETICALE ORDER

Earning Miles Chart on Sri Lankan Airlines

Sector Economy Class Business ClassCMB - MAA 500 750CMB – TRZ 500 750CMB - TRV 500 750CMB – BLR 500 750CMB – GOI 500 750CMB – CCJ 500 750CMB – CJB 500 750CMB – COK 500 750CMB – MLE 500 750CMB – HYD 716 1074CMB – BOM 948 1422CMB – DEL 1487 2231CMB – KHI 1485 2228CMB – DXB 2041 3062CMB – AUH 2049 2074CMB – DOH 2246 3369CMB – BAH 2329 3494CMB – MCT 1826 2739CMB – KWI 2572 3858CMB – DMM 2355 3533CMB – JED 2891 4337CMB – RUH 2509 3764CMB - SIN 1707 2561CMB – BJS 3207 4811CMB - KUL 1516 2274CMB – BKK 1480 2220CMB – HKG 2509 3764

CMB – TYO 4281 6422CMB – LHR 5411 8117CMB – FRA 5009 7514CMB – PAR 5267 7901MLE – TYO 5060 7590DXB – KWI 530 795LHR – MLE 5302 7953BKK – HKG 1063 1595BKK – BJS 2049 3074

Reward Rules

1. All flight rewards are for a return trip (except upgrade rewards that are one way).

2. All rewards shown in the reward charts use the most direct routing to a destination via Colombo, Any other routing will require combining two or more rewards in order to fulfil a redemption request.

3. You are allowed a total of one stop-over on any return trip, plus point of Turn around. Please check at time of booking.

4. Reward ticket coupons cannot be used out of sequence.

5. A reward may be given to anyone you designate.

6. When requesting a reward, you may be required to complete a Reward Authorisation Form and supply a copy of your passport.

7. Reward flights must be booked and ticketed at least seven days prior to departure. Once flights are ticketed, only date changes within ticket validity are allowed, subject to availability. After the ticket is issued changes in the reward class can now be processed for a service fee of US$ 50, which applies per ticket, per transaction. This service fee is only waived for Gold Members. All reward tickets are subject to taxes applicable at the time of issue.

8. If space is not available in your desired reward class for your entire journey,you may either:i. Claim part of your reward trip in a higher class, at which point the

applicable number of Miles will be deducted. (This is not permitted when redeeming)

9. Wait listing is not available for reward itineraries.

10. Reward tickets are re-routable to another zone at a service fee of 50USD plus the applicable miles. Service fees will not apply if change is done within the same zone. and once travel has commenced they are non-refundable.

11. All applicable taxes and other charges should be collected separately and cannot be paid by reward miles.

12. When cancelling an expired reward ticket a member will receive a refund of taxes only. Service fee will not be charged for cancelling reward tickets. Tax refund on reward tickets can only be claimed from the issuing city.Note : Expired miles will not be re credited.

13. For non expired tickets a charge of USD 50 will apply to re credit the mileage.Note : Once travel has commenced on a reward ticket, the reward is considered as

utilized.

14. Reward ticket is valid for 01 year from the date of issue.

15. Redemption tickets issued on economy class cannot be upgraded by using miles

16. A member (Blue/Silver) will have to pay a service charge if the reward booking is done within 07 days of travel. If the PNR is cancelled due to an expiry of time limit and re booked on the same PNR to travel within 07 days the rush reward fee of 50 USD will apply.Eg: Booking made on 01st Oct to travel on the 10th Oct with a time limit for the reservation 1400/05Oct booking gets cancelled due to time limit expiry, but on the same day member contacts UL again and get a booking done on same PNR to travel for the 10th Oct. Take the new booking date as 05th Oct and inform member to pay 50USD as the rush reward as it is within 07 days. Always consider the day you create the booking as the new booking date.

17. Open jaw reward tickets are possible within the same zone.

Rewards Upgrades

1. A revenue ticket MUST be purchased prior to an upgrade being processed.

2. The booking class for FlySmiles upgrade will be “C” class.

3. FlySmiles service centre will process FlySmiles upgrades for confirmed economy class booking for Same day same flight only.

4. Upgrades on UL should request before 48 hours to the departure

5. Infants can also be upgraded to a higher cabin class if holding a revenue ticket. When an upgrade is required for an infant, it is mandatory to process this along with the upgrade requests of the adult accompanying passenger/parent. Infant upgrades cannot be processed separately.

6. Date changes on Reward upgrade could be done without a service charge.

7. Upgrade could be done one way or return journey.

8. If an upgrade I not utilized it could be re credited in to the members account without a service fee. Re crediting of miles could be done if the miles have not expired

TERMS AND CONDITIONS OF FLYSMILES

A. Membership of FlySmiLes

1. Application for Membership of FlySmiLes is open to any person who is at least eighteen years of age or has reached the age of majority in his jurisdiction, unless the person is applying for the FlySmiLes Junior Programme.

2. This programme is not valid for enrolment or redemption wherever any similar programmes are prohibited by Law.

3. Membership is not transferable.

4. Membership commences when SriLankan Airlines accepts the application for Membership.

5. SriLankan Airlines reserves the right to reject any application for Membership acting on its own discretion. If SriLankan Airline does so, then any privileges that any applicant may have earned or accrued by a temporary card shall be null and void.

6. There is no fee for Membership as of current. SriLankan Airlines reserves the right to charge a fee in future.

7. Members will receive a permanent FlySmiLes Membership Card in due course when SriLankan Airlines accepts the application for Membership. Until such time, Members shall use the temporary card provided. The permanent FlySmiLes

Membership Card must be signed by the Member, without which it cannot be availed of. The FlySmiLes Membership Card is not a credit or debit card. By signing on the FlySmiLes Membership Card, a Member is deemed to have agreed to abide by the Terms and Conditions of Membership of FlySmiLes.

8. Miles earned by a Member during the usage of the temporary card will be updated to the Account of the Member as retroactive Miles.

9. All FlySmiLes Membership Cards remain the property of SriLankan Airlines, and must be returned to SriLankan Airlines by the Member if: (a) the expiry date of the card is exceeded, if such a date is indicated on the card; (b) SriLankan Airlines, acting in its discretion, requests the Member to return the card.

10. If a FlySmiLes Membership Card is lost, it must be reported immediately to the FlySmiLes Service Centre, or to the nearest SriLankan Airlines office. The first replacement card will be free of charge. Any subsequent replacement card issued will be subject to a fee of USD 25/-.

11. If a Member wishes to change personal details given to FlySmiLes, then the Member must immediately inform such requested change to FlySmiLes Programme. SriLankan Airlines, acting in its discretion, may allow such change. A request for a name change requires legal proof of name change. The Member can also visit www.FlySmiLes.com to effect certain permitted changes and customisation in the future.

12. Accounts with incomplete or missing data will be considered as pending and SriLankan Airlines may delete such accounts.

13. SriLankan Airlines reserves its right to exclude any Member from further participation in FlySmiLes and/or Membership in FlySmiLes Silver, FlySmiLes Gold, FlySmiLes Platinum, Baggage Plus and Baggage Premier (if such is available), or any associated programme of FlySmiLes to be launched in the future and revoke any or all accruals including Miles by the Member at any time without giving any notice or reason. In such an event, all accruals including Miles shall be forfeited without entitlement to compensation. The Member may also be held liable for all damages, litigation and transaction costs, as the case may be.

14. Any Member may cancel the Membership at any time by submitting the appropriate written notification and returning the Membership card to SriLankan Airlines, at which time any outstanding Miles, benefits and privileges will stand as cancelled.

15. A FlySmiLes Membership Card is valid for a period of 15months and the remaining part of the year in which the earning of Miles occurred last. However, during the validity of the Membership card, the Membership Category may be changed, and the Membership card may become invalidated.

16. All taxes, duties and other liabilities arising from the earning of Miles or any other accruals or their redemption are and will always be in the sole responsibility of Member and must be paid by the Member in advance of any redemption. Such payment shall be in cash.

17. Membership is automatically terminated on the death or bankruptcy of a Member. Miles earned prior to termination in these circumstances will be immediately cancelled. However, FlySmiLes may, at its own discretion, reinstate Miles in favour of the heirs of the deceased Member upon the application of his or her personal representative.

B. FlySmiLes Miles

1. A Member may earn Miles by taking qualifying flights on SriLankan Airlines or Airline Service Partners, or using the qualifying services of Service Partners, on or after the Member’s enrolment date.

2. Miles will be earned for airline tickets as follows:

(a) Miles are awarded by FlySmiLes for airline tickets purchased in Business and Economy Class and upon utilisation of such tickets by a Member. If only a part of the Ticket is utilised, then the Member is awarded Miles only in respect of the part utilised.

(b) For industry discount, agency discount, free or Reward tickets, infant fares and other special discount tickets as specified by SriLankan Airlines or Airline Service Partners from time to time, no Miles will be earned.

(c) SriLankan Airlines may in is discretion not permit earning of Miles will be earned for tickets booked in certain booking classes of SriLankan Airlines. If an itinerary has any sectors that are booked in one of such classes, those flight sectors will be deemed ineligible for accrual of Miles.

(d) No Miles will be earned for tickets booked on charter flights of SriLankan Airlines or Airline Partners may also exclude mileage accrual on certain flights.

(e) Regardless of the number of seats purchased by a person, Miles can only be earned only once per flight for each person who utilises the flight.

(f) Miles are awarded based on the actual distance travelled, as calculated using the IATA Air Distance Manual, subject to a minimum of 500 Miles, plus other bonuses when applicable.

(g) For travel In Economy Class, Business Class on SriLankan Airlines flights, Miles are awarded based on 100%, and 150%, of the distance travelled respectively.

3. Miles for non-flight transactions are earned as follows:

(a) Miles awarded for non-flight transactions will be as specified within the Service Partner category.

(b) Members earn Miles on participating credit and charge cards based on the value of valid, eligible purchases made on the card. The type of credit/charge card held by the Member has no bearing on the Member's status within FlySmiLes and does not entitle the Member to any benefits that are attached to Membership Categories of FlySmiles Programme, as per the Members’ Guide,

4. All Miles are earned to a personal account (for which the Membership Number is given) for each respective Member.

5. Miles do not have a real cash value and FlySmiLes will not exchange Miles for cash under any circumstances.

6. Members must state their FlySmiLes Membership number at the time of reservation and present their signed FlySmiLes Membership Card when they use the services of SriLankan Airlines or selected FlySmiLes Service Partners, in order to ensure that the Miles they earn are credited to their account. If the Miles credited are incorrect, Members should inform FlySmiLes within six (06) months of receiving their statement.

7. Only certain specified transactions (as listed in the FlySmiLes Members’ Guide) will be deemed eligible for mileage accrual. These are listed in the Programme Guide. Individual Service Partners' Terms and Conditions and programme rules may also apply in addition to the above.

8. Regardless of who pays for the ticket or the transaction, Miles can only be earned for flight and non-flight transactions carried out by an individual FlySmiLes Member. Members must travel or use the products and services offered by the Service Partners to receive Miles. For unused tickets, unconsumed products or returned products and services, no Miles will be received.

9. If any Service Partner disallows certain categories of their Members from transferring Points (or Miles as the case may be) earned in their programme to the Member's Account, then no such transfer is possible.

10. Miles are awarded at SriLankan Airlines' discretion. SriLankan Airlines reserves the right not to award Miles on flights where any flight coupon utilisation in the ticket does not comply with the General Conditions of Carriage for Passengers and Baggage of SriLankan Airlines, or where the Member (or Nominee as the case may be) has violated the Law.

11. Bonus Miles (if such is granted) earned from promotions will be only be credited at the end of the promotional period.

12. Members may use Miles, as soon as those Miles have been credited to Members' accounts.

13. Miles may be pooled provided that there is a minimum of 2000 Miles in each Membership Account and subject to a maximum of two (02) Membership Accounts.

14. SriLankan Airlines reserves the right to cancel Membership account and all Miles in the account, if it is found to be used by more than one person.

15. Members are only eligible for Miles with one frequent flyer programme for each flight or transaction. If a Member attempts to earn Miles (or whatever credits) with more than one programme for the same flight or transaction, the Miles, (or whatever credits) awarded for the flight or transaction on FlySmiLes will be forfeited.

16. In the event Miles do not appear in a Member's Account, the Member may request that the Miles be retroactively credited to his/her Account up to six months following the flight or transaction concerned. This is done by forwarding a request letter giving details, along with a copy of the original boarding pass. Members should allow six to eight weeks for eligible retroactive Miles to appear in their FlySmiLes account.

17. Members should check with the respective Service Partner's office, with regard to enquiries for Miles transferred from a Service Partner's programme to FlySmiLes, where the original transfer request was made. Miles can be transferred from a Service Partner programme to Member's FlySmiLes account, however, this action cannot be reversed.

18. Requests for Miles, which are claimed by the Member as not been credited, in respect of Service Partners, must be forwarded to the respective Service Partners. In any event such claims will only be entertained if Members have identified themselves as Members when making a reservation and the Membership Card was presented at the time of making use of the products and services offered by Service Partners.

19. Members should allow one to three weeks for Miles earned on SriLankan Airlines and FlySmiLes partner airline flights, and six to eight weeks for Miles earned with other Service Partners, to appear in their account before raising a claim for Miles which do not appear in a Member’s Account.

20. All retroactive mileage claims that are made prior to enrolment in FlySmiLes, which are more than two months old as calculated from the date of utilisation of the ticket, are not valid.

21. Miles which were earned as a part of the Previous Frequent Flyer Programme of SriLankan Airlines, maybe transferred by the Member to FlySmiLes, provided the Member causes such Previous Frequent Flyer Programme of SriLankan Airlines to do so. All retroactive claims of Miles which are more than two months old, must be credited to such Previous Frequent Flyer Programme of SriLankan, before such Miles are transferred to FlySmiLes. SRILANKAN AIRLINES OR FLYSMILES CANNOT ACCEPT LIABILITY FOR ANY OF THE ABOVE TRANSFER OF MILES, AND DOES NOT GIVE A WARRANTY IN RELATION TO SUCH TRANSFER OF MILES.

22. Where such facility is available, claims for retroactive Miles submitted online may be resolved immediately and retroactive Miles credited in the next statement cycle, if all required information submitted are correct and match those on record and in system.

23. Miles in a Member’s Account shall remain valid (unless the Membership lapses or is terminated) if the Member flies on minimum sector(s) which earns the Member, more than 10,000 Miles in a calendar year. If the Member earns less than 10,000 Miles in a particular calendar year, then all miles earned in that calendar year shall lapse at the end of three (03) years from the date of transaction.

24. Account statements are sent to Members who have subscribed to them and have made transactions in the preceding statement period.

25. A Member who has received Denied Boarding Compensation (DBC) or has used the Preferences scheme of SriLankan Airlines cannot earn Miles on such flight.

26. A Member will be credited Miles (based on original routing only) for cancelled flights when re-accommodated on a non-Service Partner airline provided that the Member already had a ticket for the cancelled flight and the flight is cancelled on the day of departure. However, such crediting will not occur if the cancellation is due to circumstances beyond the control of the relevant airline, including but not limited to weather, earthquake, fire, labour stoppages or strikes, civil unrest or closed airports.

27. Subject to limitations imposed, Miles can be purchased at any time but must be made at least 48 hours prior to making a booking/redemption. Refunds in respect of Mile purchases are not allowed. FlySmiLes reserves the right to change the price of Miles, impose additional restrictions on purchasing Miles and/or conditions of obtaining Miles. If FlySmiLes allows a Member to purchase Miles online on www.flysmiles.com, then the terms and conditions relating to issuance of such Miles shall be incorporated herein.

C. FlySmiLes Silver and FlySmiLes Gold

1. A Member may be granted a ‘''Silver'' or ''Gold'' Membership depending on the number of qualifying flights flown and/or Miles earned in a calendar year. Such a Member is required to take the number of qualifying flights or earn qualifying number of Miles within a calendar year to sustain his Membership in each of ''Silver'' or ''Gold'' category, as indicated in the FlySmiLes Member’s Guide.



4. If pre-assigned seating is made available to Members on the basis of Membership Category, then it is mandatory that the Member books the seat at least 48 hours in advance.


D. Rewards

1. The Rewards offered by FlySmiLes consist of free tickets, free upgrades and other redemption options as defined by FlySmiLes from time to time. No Reward has a cash value and is not exchangeable for cash at any time.

2. Only FlySmiLes Service Centres and SriLankan Airlines’ offices worldwide are authorised to issue Reward tickets. A Member shall request for Rewards through a FlySmiLes Service Centre or a SriLankan Airlines’ office, in accordance with procedures that may be enforced from time to time for issuing Rewards. Round-trip and one-way Rewards upgrades on SriLankan Airlines can also be redeemed through www.srilankan.aero as and when such facility may become available. Travel agents cannot issue Reward tickets or any of the Rewards.

3. Members will only be eligible for Reward tickets if they clearly indicate at the time of reservation that they are redeeming Miles for the flight desired.

4. Miles must be valid when a Reward ticket is issued. For this reason, Members should ensure that ticketing takes place before expiry of Miles, if applicable. Members must ensure that they have sufficient Miles in their accounts before a Reward ticket is issued.

5. A child nominee requires the same number of Miles for redemption for a Reward.

6. An infant nominee requires the same ten per cent (10%) of Miles for redemption for a Reward.

7. Members shall report any suspected unauthorised Reward claims from their Accounts within three months of such unauthorised transaction activity for any corrective action to be possible. Any later complaint will not be entertained by FlySmiLes.

8. Travel on Reward tickets is subject to capacity controls of SriLankan Airliness. This means that SriLankan Airlines may limit the number of seats available for Reward tickets on particular flights. Seats for Reward Tickets may not be available on all flights or in all classes. However, there will be no blackout dates.

9. Service Partners may impose blackout periods when Reward redemption is not permitted by such Service Partners.

10. When a Member selects services and/goods from a Service Partner the contract for such services and/or goods is between the Member and Service Partner. Accordingly the terms and conditions of the Service Partner shall apply to purchase of the goods and/or services selected by the Member. The Member must read the terms and conditions and also check with the Service Partner prior to selecting the goods and/or services. By accepting the Service Partner's offer, the member is agreeing to abide by the terms and conditions of the purchase imposed by the Service Partner, including payment of all amounts when due (if any) and compliance with all rules and restrictions regarding booking, availability, cancellation and refunds in respect of the services and/or goods. In respect of any transaction above, the Member must directly communicate with the Service Provider.

11. Reward tickets are subject to, and the passenger is responsible for, applicable departure taxes; other airport or government handling fees; and any fuel or other surcharges imposed by SriLankan Airlines, or any other participating Carriers. Payment for such taxes, fees or charges will be in USD or the local currency equivalent and must be payable by the Member (or passenger as the case may be) at the time of ticketing.

12. Members can only use Miles to redeem Rewards. Reward redemption cannot be combined with any other means of payment, except where (a) a top-up is performed by buying Miles; or (b) facility is made available by SriLankan Airlines for its customers on its Internet Booking Engine at www.srilankan.aero to pay for tickets by using a combination of cash and Miles.

13. A Reward ticket may be re-issued, but only for travel by the same person and provided no part of the Reward ticket has been utilised and on the condition that Miles used for the Reward Ticket would not have expired if the Reward ticket was not issued. Additional Miles may be charged for such transaction. If the new journey requires fewer Miles, the excess Miles will be refunded. The Reward ticket at the point of reissue must still be valid. There will be a reissue fee for each ticket, if the number of Miles required for such subsequent Reward ticket is not equal to the previous Reward ticket. The reissued ticket must have the same expiry date as the original ticket and it must be for the same airline. However, if the date of the first flight on the reissued ticket is earlier than that of the original ticket, then the expiry date of the reissued ticket will be readjusted to the earlier date accordingly.

14. sPassengers travelling on Reward tickets with a confirmed reservation on all sand fail to show up for the flight will be considered a ‘no-show’. A ‘no-show’ fee may be charged as applicable.

15. Miles of completely unused Reward tickets may be re-deposited for a fee of USD 50/- provided that the ticket is valid at the time of re-depositing and on the condition that Miles used for the Reward Ticket would not have expired if the Reward ticket was not issued.

16. In the event of a flight disruption, passengers travelling on Reward tickets will be re-routed as per the rules applicable for fare-paying passengers.

17. A passenger's use of a Reward ticket is subject to the terms and conditions set by both the issuing airline and the airline providing the carriage, if different carriers are involved.

18. All carriage on and all tickets issued on behalf of an airline are subject to the normal rules outlined in each airline's Conditions of Carriage, copies of which may be obtained directly from the airline. Reward tickets are issued on the basis that all passengers travelling on Reward Tickets must have appropriate visas, travel documents and inoculations (if any) as required for travel by any country of transit or visit.

19. Tickets for all Reward travel will only be issued for a confirmed reservation on all sectors. Open-dated tickets and request tickets (RQ) are not allowed.

20. All Reward tickets are valid for twelve months from the date of issue. Reward tickets cannot be extended.

21. Upgrade Rewards are subject to the rules of purchased tickets. For upgrade Reward redemption, a copy of the purchased commercial ticket or passenger receipt or e-ticket number is required for verification and reissue. Industry discount, agency discount, free or Reward tickets cannot be used for upgrade Rewards redemption.

22. Confirmed bookings must be ticketed within the Ticketing Time Limit. Waitlisted bookings which become confirmed must be ticketed prior to the Ticketing Time Limit or the entire itinerary will be cancelled. SriLankan Airlines will not be held liable for cancellation of a booking that is not ticketed prior to the Ticketing Time Limit. No wait listing is permitted.

23. Reward calculation rules are as follows:

(a) FlySmiLes reserves the right to modify, decrease or increase the amount of Miles required for a Reward Ticket for any sector. Similarly any Service Partner may modify, decrease or increase the amount of Miles required for a particular redemption.

(b) Travel must be via a published route. Reservations which are out of sequence, are not permitted except as required by route restrictions.

(c) Reward tickets on SriLankan Airlines and all other Rewards Partner airlines must be ticketed separately.

(d) A Member is allowed to make one origin, open ended single open-jaw, on SriLankan Airlines only.

(e) When a Member claims a Reward in a class of service that is available on only certain sectors of a trip, a lower class of service may be substituted by SriLankan Airlines for the other sectors of the trip. The Reward redemption level for the entire trip may be determined according to the actual classes of service flown or the highest class of service flown.

(f) If a Member wishes to claim a Reward for an itinerary that is not available on the Member’s Guide, then the Member may opt to combine two or more redemptions to do so, but such redemption will be at the discretion of FlySmiLes.

24. Members who have insufficient Miles of the total Miles needed to redeem a Reward ticket may purchase up to a maximum of 25,000 Miles needed to redeem a Reward ticket, per calendar year. Purchased Miles must be redeemed immediately on purchase. Miles can only be purchased and used against the redemption of Reward tickets and Reward upgrade issued on SriLankan Airlines (and other Service Partner airlines if specified). Miles can be purchased only by contacting FlySmiLes Service Centres and SriLankan Airlines Offices.

25. Miles, if purchased shall be of a minimum purchase of 2,000 Miles. The price per 1,000 Miles is USD twenty five (USD 25/-) or the local currency equivalent. Purchased Miles are non-refundable. In the case where Miles from a completely unused Reward ticket are re-deposited into a Members account, any purchased Miles will not be refunded and will be credited to the Member’s account. The maximum amount of Miles that a Member can purchase pursuant to this clause, in any one calendar year, is 25,000 Miles.

26. Additional Terms and Conditions for Reward upgrades are as follows:

(a) Upgrades are available to the next higher class of service only, on the “same day – same flight” basis and confirmed reservation on lower class.

(b) SriLankan Airlines may limit Reward upgrades to certain booking classes. In an itinerary with multiple sectors, only the sectors booked under these classes are eligible for upgrade Reward redemption.

(c) All tables for Reward upgrades are based on one-way trips. Round-trip Reward upgrades require double the miles of a one-way upgrade.

(d) Reward upgrades are available only on SriLankan Airlines and for airline Tickets issued on IATA Airline Code 603 only.

26. If and when SriLankan Airlines enables online redemption bookings for Reward Tickets and Reward Upgrades, then:

(a) Members who redeem for Reward tickets online will save 15% off the usual miles required to any SriLankan Airlines destination with e-ticketing facilities. Members will also receive this discount for online redemption for upgrades on SriLankan Airlines flights booked commercially online. If any change is made to the booking through FlySmiLes Service Centre, or SriLankan Airlines offices will render the member's booking ineligible for the discount.

(b) Only upgrades, round-trip Rewards and one-way Rewards are available for online redemption.

(c) Members can only redeem upgrades or Reward tickets to destinations that offer electronic ticketing.

(d) Members can only make bookings for themselves or their redemption nominees. Passport numbers may be required.

(e) Airport taxes / charges must be paid for by credit card.

(f) Updates / changes to members' bookings will be sent via email. Members are to ensure that their email addresses are valid before carrying out online redemption bookings.

E. Family Bonus Member

1. A Member of FlySmiLes (“Head Member”) is able to nominate up to eight family members (“Family Member”) in to the Family Bonus Programme. A Family Member does not have to be accompanied by the Head Member in order to accumulate Miles. The Head Member can cancel or stop participation of any Family Member by written notice to FlySmiLes.

2. The only eligible Family Members are: fathers, mothers, brothers, sisters, grand-parents, parents-in-law and step-parents. On request of SriLankan Airlines, the Head Member must provide proof of relationship.

3. A Family Member will be given a membership number which will be used for tracking purposes. A Family Member does not earn any miles on the Family Member’s account nor receive any benefits of FlySmiLes.

4. There are no tiers or Membership Categories in the FlySmiLes Family Bonus Programme. A Family Member cannot earn Miles during promotional tickets.

5. A Family Bonus Member must be over two years of age and may only be registered in respect of one Family Head's Account.

6. A Family Bonus Member may only earn and contribute Twenty per cent of total Miles on SriLankan flights after his/her Family Bonus programme enrolment to the family Head Member’s account, and will be credited to the Head Member's Account.

7. Use of the Family Bonus Programme will be deemed to indicate acceptance of the Programme Rules. The Family Head's signature binds each Family Bonus Member to FlySmiLes Terms and Conditions.

F. Baggage Bonus Programme

1. A FlySmiles Member may be granted a ‘''Baggage Plus or “Baggage Premium'' Membership Category upon acceptance of the Baggage Bonus application by FlySmiLes and depending on the number of qualifying flights flown and/or Miles earned in a calendar year by such Member. Such a Member is required to take the number of qualifying flights or earn qualifying number of Miles within a calendar year to sustain his Membership in each of ‘''Baggage Plus or “Baggage Premium'' Membership Category, as stated in the Member’s Guide.




5. A members must return the FlySmiLes Silver or Gold membership card and luggage tags to the FlySmiLes service centre, Colombo, in exchange for the FlySmiLes Baggage Bonus card and membership pack.

6. A Member who decides to join the FlySmiLes Baggage Bonus Programme shall forthwith relinquish the certain benefits (as indicated in the Member’s Guide) and the right to join or continue in the FlySmiLes Silver or Gold tiers.

7. Additional Terms and Conditions for redemption of Miles for Excess Baggage, are as follows:

(a) Redemption of Miles for Excess Baggage shall be permitted by way of issuance of a Miscellaneous Charges Orders (MCO).

(b) Colombo must be included in the itinerary, either as an origin, destination or transit point.

(c) Only SriLankan Airlines’ ticket offices in Sri Lanka, South India and Pakistan will issue MCOs.

(d) MCOs can also be obtained from the Katunayaka Airport ticket office in Sri Lanka, during certain working hours as specified in the Member’s Guide.

(e) Only a Maximum number of 50,000 Miles can be redeemed on a single MCO.

(f) MCOs have to be obtained at least 24 hours prior to a flight.

(g) MCOs are valid for one year from the date of issue and will have to be redeemed in multiples of 10kgs.

(h) 25kgs free baggage allowance for Baggage Bonus plus and 35kgs free for Premium Members will be applicable over and above the baggage allowance practiced on the routes operated by SriLankan Airlines.

(i) Rewards may be transferred to nominees by signing the Nomination Form.

(j) The MCOs can only be utilized on SriLankan on the routes specified.

(k) An MCO, which has been lost stolen or destroyed, may be replaced if the Member signs an appropriate indemnity form, pays the applicable service fee and it can be established that the MCO was not fully utilized prior to its loss, theft or destruction.

(l) The FlySmiLes Baggage Bonus card should be presented at the check in counter in order to claim 25kgs/35kgs free baggage allowance.

(m) MCOs that are entirely unutilized may be re-credited to member accounts subject to payment of US$50 as service fee.

G. FlySmiLes Junior Programme

1. Application for membership, of FlySmiLes Junior, is open to any individual between two (02) and sixteen (16) years of age (inclusive).

2. An applicant for membership must supply all of the information required in the FlySmiLes Junior membership application form and submit it to FlySmiLes.

3. Consent by a parent or legal guardian is mandatory. From time to time, FlySmiLes may request the Member to provide reasonable proof of guardianship or relationship of the parent or Guardian, failing which the account shall be deleted.

4. To the extent permitted by Law, FlySmiLes is not bound to verify the signatures of the parent(s) or guardian. FlySmiLes will also not be bound to verify whether the parent(s) or guardian has legal authority to grant such consent. If the Law requires such verification, FlySmiLes shall be entitled to delete the Membership Account.

5. The parent or guardian of a FlySmiLes Junior Member may consent to the collection and use of the member information by FlySmiLes without consenting to the disclosure of that member information to any third party.

6. A Member's parent or guardian may at any time review the member information, request its deletion or refuse to allow any further collection or use of that child's member information at no charge.

7. A Member's parent or guardian will be required to give new written consent whenever there is a material change in the manner in which member information or data is collected, used or disclosed.

8. In an event there is a disparity between the instructions given by the FlySmiLes Junior Member and the instructions given by the Parent or Guardian, then FlySmiLes may in its absolute discretion either:

(a) suspend the Membership Account; or(b) cancel the Membership Account; or(c) heed instructions given by the Parent or Guardian.

9. When a Member attains age of eighteen (18), then FlySmiLes shall be entitled to convert his or her Membership to comparable regular Membership of the FlySmiLes Programme, from which point no consent from the Parent or Guardian may be required.

H. Data Protection and Privacy

1. For the proper operation and functionality of FlySmiLes, a Member is required to disclose Personal information relating to the Member or the Member’s nominees in the Family Bonus Programme. When a Member discloses information relating to Nominees, the Member warrants that the Member has authority to do so.

2. All such Member information provided will be held by FlySmiLes includes the information which a Member or a Service Partner provides to FlySmiLes, such as names; addresses; contact numbers; date of birth; and transaction details, flight and meal preferences, including Miles accrual and Reward transactions relating to FlySmiLes:

(a) may be used to develop new services;

(b) may be used for accounting and audit purposes (including fraud auditing);

(c) may be used for credit checking and credit scoring;

(d) may be used for marketing and market research purposes;

(e) will be transferred to countries that may not have data protection laws; and

(f) may otherwise be used in a manner which a Member may authorise from time to time.

3. All such Member information provided will be held by FlySmiLes:

(a) will be retained and used by FlySmiLes, Affiliates and data processors to ensure the efficient running of the Programme, including the crediting of Miles,

the provision of membership statements and the awarding of membership levels;

(b) may be disclosed as required by law, including disclosures to the police, immigration and customs authorities in any country;

(c) may be used by FlySmiLes to send you communications about promotions, services, products and facilities offered by FlySmiLes;

(d) may be disclosed to a Service Partner to assist that Service Partner in the planning and development of FlySmiLes;

(e) may be used by a Service Partner to send you separate communications about services, products and facilities offered by that a Service Partner (unless the Member indicates otherwise); and

4. The consent given by a Member will continue in effect unless and until the Member withdraws the consent by notice in writing to a FlySmiLes Service Centre. Withdrawal of consent is effective only upon such request is received by the FlySmiLes Service Centre, and may mean that certain services may no longer be provided to the Member, and shall also entitle FlySmiLes to terminate Membership immediately.

5. A Member may obtain a copy of his or her Member information upon making a written request to FlySmiLes to provide such Member information. The Member may request FlySmiLes to correct or delete any item of the Member information which is not accurate, complete or up-to-date at no charge to the Member.

6. The FlySmiLes Web site www.flysmiles.com and SriLankan Airlines Web site www.srilankan.aero may use “cookies” to identify and facilitate a Member’s next visit to the respective Web sites. A member may choose to set notification standards on his Web browser, and thereby retain the option of choosing to accept or reject such cookies. However rejecting such cookies may cause the Member the inability to retain some functionality of the Web sites.

I. Liability and Warranty Provisions

1. SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT OF REWARDS PROVIDED UNDER FLYSMILES. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

2. TO THE EXTENT PERMITTED BY LAW, FLYSMILES ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF REWARDS SUPPLIED BY SERVICE PARTNERS IN CONNECTION WITH A SERVICE PARTNER'S REFUSAL TO SUPPLY A REWARD TO THE MEMBER. The rights, if any, which a Member may have in connection with a Reward are solely against the Service Partner supplying that Reward. Subject to this clause, all Rewards supplied to a Member will be subject exclusively to the terms and conditions of Service Partners supplying the Reward.

3. TO THE MAXIMUM EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAMME RULES, THE LIABILITY OF FLYSMILES AND SRILANKAN AIRLINES, OR A SERVICE PARTNER IN RESPECT OF FLIGHTS, GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING:(a) REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS; (b) THE REPAIR OF THE GOODS; (c) THE REPAYMENT OF THE COSTS IN REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND IN THE CASE OF SERVICES OR FLIGHTS, HAVING THE SERVICE OR FLIGHT SUPPLIED AGAIN, AT THE OPTION OF FLYSMILES, OR THE SERVICE PARTNER NOMINATED TO SUPPLY THE FLIGHT, GOODS OR SERVICES AS THE CASE MAY BE.

4. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLYSMILES ACCEPTS NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD (OTHER THAN THE USE OF A REWARD TICKET) OR FOR THE LOSS, THEFT OR DESTRUCTION OF A REWARD. A Reward ticket which has been lost, stolen or destroyed may be replaced or reissued if the Member promptly reports the incident to the nearest SriLankan Airlines’ office, signs an appropriate indemnity form at an SriLankan Airlines’ office, pays the applicable service fee (which is currently set at US$ 50 per ticket) and can establish that the Reward ticket was not used prior to its loss, theft or destruction. In respect of a Reward ticket, neither FlySmiLes, SriLankan Airlines or a Service Partner (as the case may be) accepts any liability other than as set out in the General Conditions of Carriage and travel documents of the relevant airline (as may be amended and applicable to the relevant airline, and the Conventions.

5. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER FLYSMILES NOR SRILANKAN AIRLINES WILL BE LIABLE TO A MEMBER OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE OF OR TO FLYSMILES OR ANY OF THE FACILITIES, BENEFITS OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO A MEMBER, INCLUDING SERVICE PARTNER WITHDRAWAL OR THE WITHDRAWAL OF ANY BENEFITS, FACILITIES OR ARRANGEMENTS.

6. FlySmiLes reserves its right to, suspend or disqualify or terminate a Member from further participation in the Programme, to cancel all previously accumulated Miles and to seek compensation for Rewards utilised if, in the sole judgment of FlySmiLes Programme,

(a) The Member has engaged in wilful misconduct or breached any of the rules governing FlySmiLes, including but not limited to, fraudulent acquisition of Miles or acquisition, sale or abuse of Miles or acquisition, sale or abuse of Reward benefits;

(b) The Member has engaged in misuse or abuse of privileges FlySmiLes Programme; and

(c) The Member has been abused staff of SriLankan Airlines or has been named as a disruptive pax previously by any Airline.

7. From time to time, FlySmiLes may make offers relating to goods and services which are by third party suppliers (each a "Supplier"). All Members who take advantage of these goods and services will be entering into a legal relationship with the Supplier and FlySmiLes makes no representation as to such goods and services of a Supplier. To the maximum extent permitted by law, FlySmiLes excludes all liability to any Member or other person of whatsoever nature in respect of any negligence, wilful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a Supplier arising out of that legal relationship with a Supplier.

J. General Provisions

1. These Terms and Conditions and Programme Guides may be changed, varied, suspended or terminated at any time without notice where permitted by law, save that reasonable efforts will be used to promptly post details of that change or variation, suspension or termination (as the case may be) to the Web site of FlySmiLes at www.flysmiles.com and www.srilankan.aero. In the event of any conflict between this version of the Programme Rules and any version of the Programme Terms and Conditions and Programme Guide published on the above Web site, the latter shall prevail.

2. The Member's use of his or her membership card or quoting of his or her membership number after any change or variation to the Programme Terms and Conditions will be deemed to be acceptance by the Member to that change or variation.

3. Any notice to be given to a Member under these Programme Terms and Conditions will be deemed to have been given if posted by pre-paid post to the Member at the address provided by the Member for the purposes of FlySmiLes. If only an electronic mail address has been provided, then any notice to be given to a Member these Programme Terms and Conditions will be deemed to have been given, when an electronic mail is sent by FlySmiLes to the Member.

4. The Programme Terms and Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka and any proceeding with respect to or in connection with FlySmiLes must be brought in that jurisdiction.

5. Membership, including eligibility for Membership and any Miles or Rewards, is subject to any applicable laws and regulations, including all applicable resolutions of the International Air Transport Association (if any).

6. FlySmiLes will cease to operate in a jurisdiction in which it becomes prohibited by any relevant law or governmental direction.

7. Reasonable care has been taken to ensure that information contained in the Programme Terms and Conditions, Programme Guide and in any publications and advertisements in connection with FlySmiLes is accurate, but neither FlySmiLes nor SriLankan Airlines accepts any liability with respect to any errors or omissions in any information, whether written or verbal.

8. Any part of these Programme Terms and Conditions which is or becomes unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Programme Rules in any way. Neither FlySmiLes Programme nor SriLankan Airlines shall be required to provide any service or otherwise act in pursuance of these Programme Rules if to do so would be contrary to law.

9. Members may be required to provide documentation at check-in that can establish the Member's identity and membership to FlySmiLes. If a Member fails to comply with this requirement, FlySmiLes reserves the right to refuse carriage.

10. All queries or notices regarding the FlySmiLes Programme shall be directed to:

ManagerFlySmiLes Service CentreLevel 03 – East TowerWorld Trade CentreEchelon SquareColombo 01Sri Lanka.

∑ .Any FlySmiLes member who does not have 25,000 tier miles will remain in the FlySmiLes tier till he/she earns the required mileage for FlySmiLes Baggage Bonus membership.

∑ A Miscellaneous Charges Orders (MCO) will be issued when redeeming FlySmiLes Miles for excess baggage.

∑ Colombo must be included in the itinerary, either as an origin, destination or transit point to be able to redeem excess baggage.

∑ SriLankan Airlines ticket offices in Sri Lanka, South India and Pakistan will issue MCOs.

∑ MCOs can also be obtained from the Katunayaka Airport ticket office in SriLanka, 0815 hrs to 1700hrs from Monday to Saturday, Public holidays and Poya days.

∑ Maximum number of Miles that can be issued on a single MCO will be limited to 50,000.

∑ MCOs have to be obtained at least 24 hours prior to a flight.

∑ MCOs are valid for one year from the date of issue and will have to be redeemed in multiples of 10kgs.

∑ 25kgs free baggage allowance for Baggage Bonus plus and 35kgs free for Premium Members will be applicable over the baggage allowance practiced on the routes operated by SriLankan Airlines.

∑ Rewards may be transferred to nominees by signing the Nomination Form.

∑ The MCOs can only be utilized on SriLankan on the routes specified.

∑ An MCO, which has been lost stolen or destroyed, may be replaced if the member signs an appropriate indemnity form, pays the applicable service fee and it can be established that the MCO was not fully utilized prior to its loss, theft or destruction.

∑ The FlySmiLes Baggage Bonus card should be presented at the check in counter in order to claim 25kgs/35kgs free baggage allowance.

∑ MCOs that are entirely unutilized may be re-credited to member accounts subject to payment of US$50 as service fee.

The FlySmiLes Programme Rules, except to the extent they are amended by these FlySmiLes Baggage Bonus Programme Rules, shall apply to all members in the FlySmiLes Baggage Bonus Programme

K. Definitions

1. In these Programme Terms and Conditions the following words shall have the meaning set forth against them:Account Means the account to which the Miles of a Member will be earned or

deducted;

Family Bonus Member Means a person as defined in Section E of the Terms and Conditions;

Member Means a person who has applied for membership of FlySmiLes and has been issued a membership number in this respect;

Membership Means the status of a Member in FlySmiLes;

Membership Category Means a membership level in FlySmiLes;

Miles Means units of measurement, earned by a Member under FlySmiLes based on the consumption of qualifying goods and services;

Reward Means specified goods or services to be provided by FlySmiLes or a Service Partner to a Member in exchange for Miles;

Service Partner Means a provider of goods or services which is participating in FlySmiLes from time to time, and may include airlines, hotels and resorts, financial, leisure & lifestyle service providers and car hire companies;

FlySmiLes / FlySmiLes Programme Means, as the context requires, the frequent flyer /loyalty programme owned and operated by SriLankan Airlines and shall include SriLankan Airlines where the context so requires. FlySmiLes is a trademark or registered trademark of SriLankan Airlines;

FlySmiLes Service Centre Means the service centres for Members established by SriLankan Airlines in Colombo, and other locations fro time to time and having the contact details as published by FlySmiLes;

SriLankan Airlines Means SriLankan Airlines Limited, a company (limited in liability) incorporated and existing under the laws of the Democratic Socialist Republic of Sri Lanka;

Conventions

Means the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the

Warsaw Convention); the Warsaw Convention as amended at The Hague on 28 September 1955; the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975); the Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975); the Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975); the Guadalajara supplementary Convention (1961); the Montreal Convention (1999)

MCO Means Miscellaneous Charge Order Form

2. In these Programme Terms and Conditions unless a contrary intention appears:

(a) a reference to the singular includes a reference to the plural, and vice versa;(b) a reference to a gender includes a reference to the opposite gender;(c) a reference to a party includes a reference to its authorized employees; and(d) headings are inserted for the purpose of convenient reference only.

For enquiries, please e mail [email protected] or contact the FlySmiles Service centre or your nearest Sri Lankan Airlines office.

FlySmiles Contact Details

FlySmiLes Ticket officeSriLankan Airlines Ltd.,Level 3East Tower, World Trade CenterColombo 01.Sri Lanka

Operating Hours

Monday to Friday - 0815 hrs - 1800 hrsPoya, Public and Mercantile holidays - 0815 hrs – 1700 hrs

Closed on Saturday and Sunday

FlySmiles Service CentreSriLankan Airlines Ltd.,Banadaranaike International AirportKatunayakeSri lanka

Operating Hours

Monday to Friday - 0815 hrs - 1645 hrs

Closed on Saturday, Sunday, Poya & Mercantile holidays

In Sri lanka call 019733 3333From the rest of the world call + 94 19733 3333Fax Number + 94 19733 5333

E-mail - [email protected] site - www.flysmiles.com

2011.01.01

FlySmiLes2010

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Transcript of FlySmiLes2010