Caring for Carersin Bath and North East Somerset

Annual Review 2013–2014The Carers' Centre is an independent charity working in partnership with:

For more information

Freephone: 0800 0388 885

info@banescarerscentre.org.uk

www.banescarerscentre.org.uk

Bath Carers’ Centre, The Woodlands, Bath BA2 9ES

NE Somerset Carers’ Centre, 1 Riverside Cottages, Radstock BA3 3PS

45 Walcot Street, Bath BA1 5BN T: 01225 442000 E: sales@minutemanbath.co.uk

www.minutemanbath.co.uk

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1

Every year 2 million people take on new caring

responsibilities.

1.5 million carers are over the age of 60.

2 About Carers

4 Reports

5 How we Find Carers

6 How we Support Carers

9 Carers Into Work

10 Young Carers

11 Involving Carers

12 Generating Funding

13 Our Volunteers

14 Accounts

16 Acknowledgements

Contents

Annual Review 2012–2013

Carers’ unpaid contribution is

£119 billion each year

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Caring for Carers in Bath and North East Somerset Annual Review 2013–2014

A carer can be anyone, of any age, who provides unpaid help to family or friends who would not be able to manage without their

support. This could be caring for a relative, parent, child, partner or friend who is frail, has a physical or mental illness, disability or problem with drugs or alcohol.

Becoming a carer can happen to anyone, from any background or culture, at any time. Many carers are unprepared for their new role, do not realise they are carers and just get on with it. They may feel it is their duty and that anyone would do the same in their position.

But if carers did not undertake their caring role – what would happen to the person they care for?

Since 1996, the Carers’ Centre has been an independent carers’ charity and is the leading provider of support, advice, breaks away from caring and influential lobbying for the 17,585 people who are carers in Bath and North East Somerset. The Centre provides a wide range of free services to over 3,500 registered carers throughout the area and manages projects to actively seek out “hidden carers” to access help, support and services.

Ten Facts About Carers 1. There are almost seven million carers in the UK

and over 17,585 carers in Bath and North East Somerset.

2. One in ten adults in Britain is a carer.

3. £5.3bn has been wiped from the economy in

lost earnings due to people who’ve dropped out of the workforce due to caring for a friend or relative.

4. The main carers’ benefit – Carers Allowance - is £61.35 for a minimum of 35 hours, equivalent to just £1.75 per hour.

5. People providing high levels of care are themselves twice as likely to be permanently sick or disabled.

6. Every year 2 million people take on new caring responsibilities.

7. 1.25 million people care for more than 50 hours a week.

8. 58% of carers are women, 42% are men.

9. 1.5 million carers are over the age of 60.

10. Carers’ unpaid contribution is £119 billion each year, yet the decision to care can mean a commitment to future poverty. Many give up an income, future employment prospects and pension rights to become a carer.

The Carers’ Centre Bath and North East Somerset

is a network member of the Carers Trust; the largest provider of comprehensive carers’ support services in the UK. It has been awarded the prestigious Centre of Excellence Award by the Trust for its dedication and high level of service in working to support local carers.

What Is A Carer?

Left to right Kirsty, Joshua, Andy, and Callum Evered

John and Margaret SaundersThe opening of The Woodlands Carers’ Centre in Bath

Kelly and Holly Warren

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Caring for Carers in Bath and North East Somerset Annual Review 2013–2014

Chairperson’s Report The Carers’ Centre has had another very busy year as we work to achieve our aim to recognise and support more carers. We are developing different services for carers, and importantly raising the profile of the Carers’ Centre so that it is increasingly seen as the place to which Carers are referred, and where carers themselves find the help they need.

We owe much to our funders who continue to support us, the statutory services, grant giving organisations and generous individuals. Thanks to such generosity we have been able to realise one of our long term ambitions to have a base in Bath. The Bath Carers’ Centre began to be used by carers almost as the doors opened. The transition to having two

buildings has gone very smoothly thanks to the hard work and flexibility of the staff and modern technology.

Having won the contract to run the Young Carers Service, the Bath Carers’ Centre is even more important as it provides a home for their many and varied activities. It is also the base for our widely used and expanding counselling service.

We have more volunteers, more staff, more services and more carers, inspired by the integrity and vision of Sonia and her Senior Management Team.

Chief Executive Officer’s Report The last year has been exciting as we have extended our services to support young carers enabling us to provide a seamless service for carers from childhood to older age. A fantastic project with Bath Philharmonia launched Carers’ Week with young carers performing at the Holburne Museum.

Thanks to funding from the Medlock Foundation we have been able to open up a Carers’ Centre in Bath as well as keep our North East Somerset Carers’ Centre in Radstock. This has provided exciting opportunities to develop more Bath based breaks, as well as create a place carers can make their own. The young carers achieved this by exhibiting their Holburne museum lantern of a Giant Lobster which certainly put us on the map.

Thanks to staff and volunteers who have worked tirelessly to support and empower carers, significantly increasing the number of carers we have been able to help locally. A reorganisation of our staff team has helped to improve the delivery of all of our services to carers.

Our funders have continued to support us, it has been a great pleasure to welcome Friends of Young Carers, the Big Lottery and Carers Trust who are all providing long term funding. We are very grateful to them as well as the Council and the Clinical Commissioning Group and a host of other smaller funders and individuals that continue to support us without which we could not achieve all our work for carers.

Carers often do not recognise themselves as such, and do not realise the help and support available to them. The Carers’ Centre is working to find these “hidden carers” and helping them to identify themselves as such. Our rolling programme of engagement has:

• Identified new carers.

• Raised the profile and value of unpaid caring amongst health and social care professionals, community groups and the public alike.

• Demonstrated how easy it is to refer a carer and the benefits of our one stop shop approach for referrers and the carer themselves.

As part of this programme we have provided bespoke carer awareness and referral training to key staff teams within our main pathway partner organisations.

Where possible we have endeavoured to ‘piggyback’ existing activities aimed at engaging seldom heard communities to avoid duplication of effort and ensure that the right people in communities are involved.

Support for Dementia Patients and Their CarersClinical Director Dr Ruth Grabham, Consultant Geriatrician Dr Chris Dyer, Karen John from Age UK and Neil Drinkwater from the Carers’ Centre.

Bath and North East Somerset Clinical Commissioning Group funded £50,000 to the Carers’ Centre and Age UK Bath and North East Somerset to help Royal United Hospital patients with dementia and the people who care for them. Hospital readmission is often due to carers no longer being able to cope. The Carers’ Centre has been able to offer a package of support to help including access to carers’ breaks, befriending and counselling to improve emotional well being.

Key Achievements For Carers

285 Roadshows delivered

126 organisations know more about carers

9,805 engagements made

Jill Tremellen, Chair

Sonia Hutchison, Chief Executive Officer

How We Find Carers

Ruth Grabham, Chris Dyer, Karen John and Neil Drinkwater

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Caring for Carers in Bath and North East Somerset Annual Review 2013–2014

2013 – 2014 saw an increase in Carers’ Centre staff, volunteers and services delivered to the thousands of people who are carers in Bath and North East Somerset. Constant reviews of services through regular Forums and feedback helped to ensure provision met the needs of local carers.

Support and AdviceInformation and support form the cornerstone of Carers’ Centre services. Carers who contact our Telephone Support service for information and advice can easily be referred or signposted onto partner organisations for more specialist support.

Every new carer contacting Telephone Support is offered an Annual Carers’ Plan. Carers who opt

to receive this are provided with a personalised Support Plan detailing the referrals made on their behalf, together with signposts for further help and support.

Where a carer is identified as being at risk of breakdown, regular contact is maintained to ensure referrals are acted upon and the right support is provided.

Get Active and Healthy! With funding from the Big Lottery the Carers’ Centre has been able to deliver a range of services aimed at improving the health and well being of carers. Through the Council’s Sport and Active Lifestyles Team, two Carer Community Activators have delivered a range of free health checks, advice about breaks and one to one support to help carers become more active.

Key Achievements For Carers 1,579 individual carers listened to through Telephone Support

15 volunteers trained to provide Telephone Support

805 Stage 1 Carer Assessments were conducted

Breaks From Caring Having a break is

essential for carers for the quality of their own

life and to maintain their capacity to continue caring. The Carers’ Centre offered information and organised a wide variety of breaks and activities for carers throughout the year. A quarterly programme of varied breaks has been offered for carers to enjoy and feel refreshed from their caring role either on their own or with the person they cared for. Parent carers and their families enjoyed a variety of healthy-living activities and a residential weekend at an organic farm. 25 carers gained on-going support to gain employment or set themselves up in business through a monthly support group.

Carers’ Training The Carers’ Centre provided a varied programme of training through St John’s Ambulance, Sirona Care and Health, Carers UK, and SCOPE. Carers gained skills and knowledge on benefits, dementia, local services, befriending, first aid, manual handling and managing stress. Carers took part in a research project at the University of Bath developing their learning about educating social work students.

Keep Safe Keep SaneCaring for someone with a challenging mental health problem can be lonely, isolating and frustrating. Many carers find themselves without the information and knowledge to properly support their loved-one – and the extreme nature of some mental health conditions can mean families are at risk of being torn apart. Keep Safe Keep Sane has given the opportunity for carers to talk, listen and share their thoughts and feelings as well as offer advice and exchange information. “No-one else knows what it can be like to care for someone with a mental illness, and it’s good to talk to people who really understand,” said Bev Nottingham.

Helping Others Gives Hope To JaneMeeting like-minded parents through Parent Carers Aiming High got Jane involved in improving services for disabled children locally. “It’s been inspirational,” she enthused. “I’ve gone on to volunteer at the Carers’ Centre where I have been trained as a befriender.” Jane also volunteered as an invaluable member of the Centre’s volunteer Telephone Support Team, providing information and advice to carers over the phone. Jane is now employed part-time at Age UK Bath and North East Somerset. “The career’s expert from the Carers’ Centre made me think positively about what I had to offer, leading to a job in HR with

an understanding, flexible employer.”

How We Help Carers

Jane Harvey and Kath Hooper

Jane Kemp and her son, Tom.

Left to right Duncan McGibbon, Mary Marchant, Bev Nottingham and Tanya McEwan.

Support GroupsRegular groups run throughout the year to provide carers with peer support:

Carers For Each Other Carers with learning disabilities meet together to gain peer support. The group also enjoyed a trip to Weston and a Christmas meal together.

Dementia Support Group In partnership with the Alzheimer’s Society for carers of someone with memory problems with a facility to bring the cared for person with them

Employment Support Group A group for carers who are all looking for work, regularly getting together to benefit from motivational speakers and mutual support.

Keep Safe Keep Sane Run by carers for carers in partnership with St Mungo’s for carers of someone with psychosis

Think Tank A monthly support group for carers of people with mood disorders such as depression, schizophrenia and bi-polar disorder.

Key Achievements For Carers And Their Families

564 adult carers have taken a break during the year with the Centre

1,606places were provided to carers on group or individual breaks

12 employment support groups supported 25 carers 7

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Caring for Carers in Bath and North East Somerset Annual Review 2013–2014

For Families As well as supporting the Parent Carer Aiming High involvement group, the Carers’ Centre responded to parent carers’ requests for additional support to work with families holistically. Family days included a variety of healthy-living activities including a trip to Horse World, Art and Craft Sessions, Healthy Cookery Workshops, Sports and games.

Welcome to The Woodlands Funding from the Medlock Charitable Trust has helped the Carers’ Centre secure a new building in Bath where carers can take a break from looking after a loved one. Patron Edward Bayntun-Coward worked with the Trust to part-fund the new Carers’ Centre on the Lower Bristol Road. “The Woodlands is a wonderful riverside location for carers of all ages to enjoy some time out, as well as provide quiet space for counselling sessions and one-to-one support from Carers’ Officers,” said Sonia Hutchison. “The generous donation of £30,000 from Medlock Charitable Trust made the new premises possible.”

Lottery Win For Carers Hundreds of carers across Bath and North East Somerset have been given the opportunity to take a break from their caring responsibilities thanks to a successful bid for funding. The Big Lottery Fund’s Reaching Communities programme, which aims to help those most in need and build stronger communities, has awarded the Centre £298.471 to deliver 3 years of breaks’ programmes for local carers to have some quality time out.

Key Achievements For Parent Carers 228 received Carers’ Centre support

78 family members enjoyed healthy living activities

Carers’ Centre team from left to right: Tom Fox-Proverbs, Andy Graham, Ian Dagger, Andrea Miller, Gill Evans, Clive Brooks, Sarah Dixon, Neil Drinkwater, Lorraine Frapwell, Alice Miller, Lydia Clark, Sonia Hutchison and David Trumper.

Jon Cooper

Carers have been supported to gain employment or set themselves up in business. A dynamic employment support group has met each month to provide peer support for carers seeking work. Carers have gained training and coaching from a wide range of experts. Carers that have been supported to set up in business have gained social media, web design and practical advice to set themselves up. Other carers have gained interview skills and support writing a CV to help them gain employment

The Right Job for JonAfter four years devoted to caring for his son and wife, Jon was supported to start thinking about working again. “Going to the Carers’ Centre Employment Support Group each month was a good for me. I’d lost confidence and was concerned, as I’d not worked for a while. The Carers’ Centre worked with me to update my CV and supported me to get through to interview,” said Jon. With support Jon gained his new role as Clerk to the Parish Council of Bathford.

It’s Perfect At Poundland Diane Bunce’s father, Eddie, was diagnosed with Alzheimer’s disease in 2009 when he was 65. Finally, the stress became too much and the Bunce family decided that the best solution was to be closer to him. Getting back to work was important after the upheaval of moving. A Carer Assessment from the Carers’ Centre led to support from their careers’ expert, Clive Brooks. “Clive was great, he visited me at home and went through my CV stripping it right back and showing me how I could sell my skills better.” Diane popped into Keynsham’s Poundland store to drop off her CV – which led to an interview and the job offer she’d been waiting for. “My job’s not just about earning money, when I’m there I feel like me again and it gives me energy – I forget about everything else and am just happy to be part of a team again.”

Key Achievements for Carers

14 training sessions including personal confidence and juggling life and caring

69 one-to-one sessions delivered

Carers Into Work

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Diane Bunce with Poundland Manager Jamie Rawlings.

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Caring for Carers in Bath and North East Somerset Annual Review 2013–2014Key Achievements for Young Carers

441 young carers supported

160 young carers have taken a break with a total of 818 attendances

803 professionals have been provided information and training.

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The Young Carers Service has brought a new energy and excitement to the Carers’ Centre enabling us to support carers throughout their lives. The Young Carers Service works with young carers from aged five through to 18. New funding from the Carers Trust has enabled us to support young adult carers and support them to transition into the adult service where often contact is lost just as there are lots of difficult decisions for them to make. A new website has been designed with young carers to help young carers, parents and professionals find out more information.

Carers have continued their involvement in an innovative research project at the University of Bath researching the impact of carer involvement in social work student education. A group of carers have planned, led and evaluated their on-going input over a year. Carers have identified significant learning by them as a group of carers involved in the project, by the social work students and have identified recommendations for learning by the University of Bath to improve carer involvement in the future Carers have also been involved in panels, research and strategic groups across the Health and Wellbeing partnership - including Sirona Service User and Carers Panel, the University of Bath Research and Development Group and the Avon and Wiltshire Mental Health Partnership Carers’ Group. Carers have also taken part in local and national conferences and exhibitions.

Parent Carers Aiming High, the independent group supported by The Carers’ Centre, has continued to raise awareness of parent carer needs. Families have been involved in developing a DVD to be used to train professionals in what it is like to be a parent carer.

Key Achievements for Carers 86 Bath University social work students trained and assessed by carers

1Avon and Wiltshire Mental Health Partnership Family, Friends And Carers Charter written with Keep Safe Keep Sane

Top Marks From Young Carers A major new funding win means the Carers’ Centre has been able to help carers aged from 5 to 18 years. The young people involved gave the Carers’ Centre top marks. For the next 4 years, young carers will access new and exciting services from the same organisation as the adult carers in their family. “We are delighted that we can now extend our resources to help whole families in a caring situation,” said David Trumper, who co-ordinated the contract process. “Together with partners, health teams, schools and the whole community, we will make sure young carers are listened to and receive the help they need.”

Carers Have Their Say Making sure that carers receive the services they want and need is a top priority for the Carers’ Centre. Over the year over 100 carers, volunteers, trustees and staff have got together to help make life better for the area’s 20,000 carers.

Carers have given their views on how the Centre and local services should grow and develop, provide the right support, include carers more in its work and become sustainable for the future. “Our charity aims to be led by the carers we support” said Sonia Hutchison, Chief Executive. “We can only achieve this by listening to them and making sure they are involved.”Grant’s a winner

Grant Elms has had a turbulant year. His dad has been in and out of hospital and his mum has problems with her mobility which means she sometimes needs to rely on her three children for help around the house. With his brother Damien and sister Courtney, he also helps to care for his Nan, and once helped to save her life when she had breathing difficulties. Throughout, this young carer has maintained his terrific sense of humour! He recently took part in the Bath Phil Music in Action project and played a significant part in Carers’ Centre Have Your Say Days contributing great energy and coming up with some great ideas to help other young carers in the future. Winning him a well deserved award at the Celebrating Carers Ceremony.

Young Carers Involving Carers

Young carer Sophie Solomon helps care for her 8-year-old brother Ben

Carers come together to have their say

Grant with his family

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Caring for Carers in Bath and North East Somerset Annual Review 2013–2014

Central services from the Carers’ Centre are commissioned annually by Bath and North East Somerset Council Adult Services, NHS Bath and North East Somerset Partnership and Bath and North East Somerset Council Children’s Services.

However, the Centre could not have delivered such a range of services without the additional funding gratefully received from Big Lottery Reaching Communities Fund, Carers Trust, Friends of Young Carers, Combe Down Holiday Trust, Triangle Trust 1949 Fund, University of Bath, Rank Foundation, Medlock Foundation Trust, Norrie Trust, Bath & North East Somerset Council Micro Arts Grant, Carers Trust Opening Doors Fund, Carers Trust Time for Change, Percy Bilton Charity, Quartet Community Foundation, Withy King, Bath Philharmonia, Not Pointless, Arts Award Access Fund, South Parade Club, Bags 4 Sport and Co-operative Carers Awards Funding for the Carers’ Centre has continued to diversify over the last year enabling us to reach more carers than ever before. The Centre would also like to thank individual donors for all their support.

Volunteers have continued to make a valuable contribution to the work of the Carers’ Centre and the team of helpers grew in the last year

A new volunteer counselling team has been set up to provide more diversity to the counselling provision. Volunteers continued to regularly help with Carers’ Centre telephone support, administration and mail-outs. Community Link volunteers delivered leaflets and newsletters. Carers were supported by volunteer befrienders who kept in touch with them by phone, visited them at home or took them out for a break. Volunteers provided holistic therapies and a watercolour-painting course to help carers relax, feel refreshed and have a break from caring.

Thank You For FundraisingWith an annual fundraising target of £200,000, We are grateful to all the Carers’ Centre activities that run throughout the year to generate extra income to support local carers. Friends of Young Carers was set up in 2007 by a Bath-based group of friends who wanted to make a difference to the lives of local young carers. The charity now raises over £20,000 a year through events such as the Bath Half, quiz nights, wine tastings and discos. This year David Horton-Fawkes has made a super human effort raising over £10,000 starting with the Bath Half and culminating with the gruelling full Ironman in Kalmar, Sweden, where he completed a 2.4 mile swim, a 112 mile cycle ride and a full marathon run.

Award Winning VolunteerCarla Senior won the Celebrating Carers Award for the volunteer category for her administration of the counselling service at the Carers’ Centre. In this role she has been dedicated, friendly and reliable – making a huge contribution to the success of the service. Working from the Carers’ Centre in Bath, she has kept track of seven volunteer counsellors and organised a complex rota of 25 appointments a week. She also shows great sensitivity in welcoming and supporting carers who come for counselling, some of whom can be fragile and upset. On top of this great contribution, she has also worked with the young carers’ and breaks team to help with administrative tasks, giving even more of her valuable time and skills.

Key Achievements For Carers

£31,765 of volunteer time and provision

£1,200 of free or discounted design work

£15,000 by being given free or discounted breaks

£218,203 total income above the £430,000 contract funding

Winning Funding Carers’ Centre Volunteers

David Horton-Fawkes running to the finish line

Carla Senior helping at the Bath Centre

Key Achievements For Carers

1,440 hours of telephone support worth

£8,914Watercolour courses and alternative therapies as breaks for carers

£4,4001,020 hours of administrative support worth £6,436

492 hours of befriending to 42 carers worth £3,105 360 hours of counselling worth £7,92015,280 miles of driving worth £13,752 5,000 newsletters mailed worth over£990

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Caring for Carers in Bath and North East Somerset Annual Review 2013–2014

Statement of financial activities (incorporating an income and expenditure account)

2014 2013Restricted Unrestricted Total Total

Note £ £ £ £Incoming resources

- 15,217 15,217 11,064- 5,759 5,759 4,831- 3,262 3,262 1,058

2 97,147 308,247 405,394 318,8613 500 42,382 42,882 67,2134 - 175,689 175,689 187,990

Total incoming resources 97,647 550,556 648,203 591,017

Resources expendedCosts of generating funds:

Fundraising costs - 3,295 3,295 3,378Charitable activities:

112,355 303,902 416,257 274,990500 82,317 82,817 98,390

42,662 155,621 198,283 126,571Governance costs: - 5,471 5,471 7,781

5 155,517 550,607 706,124 511,110

6 (57,870) (51) (57,921) 79,907

- - - -

(57,870) (51) (57,921) 79,907

- (2,575) (2,575) 500

(57,870) (2,626) (60,496) 80,407

Reconciliation of fundsTotal funds brought forward 77,402 132,626 210,028 129,621

Total funds carried forward 19,532 130,000 149,532 210,028

Bath and North East Somerset Carers' Centre

For the year ended 31 March 2014

Voluntary incomeIncoming resources from generated funds:

Rental income

Carers' information and supportCarers' involvementCarer development

Net incoming / (outgoing) resources before transfers

Transfers between funds

Investment incomeIncoming resources from charitable activities:

Net movement in funds

All of the above results are derived from continuing activities. There were no other recognised gainsor losses other than those stated above. Movements in funds are disclosed in Note 15 to theaccounts.

Carers' information and supportCarers' involvement

Total resources expended

Net incoming / (outgoing) resources before other recognised gains / (losses)

Net gain / (loss) on investment assets

Carer development

11

2014 2013Note £ £ £

Fixed assetsTangible fixed assets 9 23,458 14,781Investments 10 67,925 50,500

91,383 65,281

Current assetsDebtors 11 18,381 54,440Cash at bank and in hand 78,867 126,593

97,248 181,033

Creditors: amounts due within 1 year 12 39,099 36,024

Net current assets 58,149 145,009

13 - 262

Net assets 14 149,532 210,028

Funds 15Restricted funds: 19,532 77,402Unrestricted funds:

Designated funds 8,000 20,000General funds 122,000 112,626

Total funds 149,532 210,028

Bath and North East Somerset Carers' Centre

As at 31 March 2014

Balance sheet

Jill Tremellen (Chair)

Approved by the trustees on 18 September 2014 and signed on their behalf by:

Creditors: amounts due in more than 1 year

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Accounts

Caring for Carers in Bath and North East Somerset Annual Review 2013–2014

16

Reference and Administrative Information Charity Name: Bath & North East Somerset Carers’ Centre (The Carers’ Centre)Charity registration number: 1060080 Company registration number: 3289938Inland Revenue reference: XR99494Registered Office and operational address: 1 Riverside Cottages, Radstock BA3 3PS

Bankers CAF Bank

Reporting Accountant Godfrey Wilson Chartered Accountants & Registered AuditorsGodfrey Wilson Limited, Unit 5.11 Paintworks, Bath Road, Bristol BS4 3EH

Thanks to all Carers’ Centre TrusteesRob Appleyard Rosie ColeSue Comely

Malcolm Harvey (Treasurer)Philippa Hawkins

Roger Maingot Paula Smith Jill Tremellen (Chair)

Christine BoneJenny Theed

Thanks to all Carers’ Centre Volunteers Mary AllenAmanda BarlowTony BarnesJoan BlackerMelita BlanningAmanda BrittonCas Bourne-JonesAnita BurgePolly CallowAnnie CarpenterCarol ChannonClaire ClarksonMandy CollSue ComelyCatherine ConstantJennie CookRuby CookLynn CornishNatalie CoxDana Cunningham

Joan DavisonMike DouglasSimon FosseyChristine GoreMelissa GradyEnid GreenFred GristTracy GristElizabeth HaywardJess HaywardNicky HaywardJane HendersonPatrick HemmingAngela HenshawBarry HobbsBarry HulmeAlex HurleyLorraine JonesLouise JonesSue Judge

Frances KalappadiJane KempJanet MartinBev MilesClare MillingtonJennifer MinneyEleanor MitchellVal MorganBeverley NottinghamLauren O’BrienElaine OramGill PitmanStephen PowellAnnie RankinSharon ReidAnne-Marie RoseChristine SandersKenneth ScottCarla SeniorNicola Seviour

Anna SheppardColin SimsBernice SkeltonGary SmithSusan SmithHannah SweetYayoi TakahashiLinda TannerJudy TibbottsDavid ThompsonHelen TimmisSarah WallKelly WarrenRobert WhitingDavid WicksKay WilliamsMaria WilliamsRebecca Young

Thanks to the Carers’ Centre Team Clive BrooksLydia Clark Sarah DixonNeil Drinkwater Gill Evans Tom Fox-Proverbs

Lorraine FrapwellAndy Graham Jo Grobler Sonia Hutchison Michelle JennerClaire Jones

Trisha Jordan Roy Maguire Alice MillerAndrea Miller Steve Newman Mike Tichelar

Jill Tovey David TrumperJanine Woodward Grant

The Carers’ Centre TeamLeft to Right: Steve Newman, Andrea Miller Tom Fox-Proverbs, Roy Maguire, Jo Grobler, Ian Dagger, Lydia Clark, Alice Miller, Sonia Hutchison, Andy Graham, David Trumper, Maxine Denham, Janine Woodward Grant, Michelle Jenner, Gill Evans, Sarah Dixon, Clive Brooks

The Carers’ Centre would like to thank all the organisations and individuals included within this Annual Review that generously give their support.

Acknowledgements