Flybe Training Academy Course Programme and Corporate Events

Welcome...Flybe Training Academy, part of Europe’s largest regional airline Flybe, is a modern training facility based at Exeter International Airport in the South West of England. We offer a range of aviation and non-aviation training courses including; employee development, customer service and a variety of masterclasses to schools and colleges.

As part of a strong and growing regional carrier, we have the benefit of vast operational experience and pride ourselves on building exceptional long-term relationships with our customers who range from hotels and solicitors, to worldwide carriers and individuals alike.

We can provide flexible solutions to meet your individual training requirements and with our team of experienced trainers we can provide you with the knowledge and skills to make you stand out head and shoulders above the rest.

In addition to our training programme, we also offer an impressive and unique setting for conferences, meetings and events with a choice of modern, bright and spacious rooms to suit your business needs and requirements.

Reasons to choose us...• Fully approved EASA Part 147 purpose-built facility• UK CAA ATO for Embraer 170/190 and Bombardier Dash-8 Q400 type courses• Access to live hangars• A team of highly experienced and knowledgeable trainers• Dedicated on-site support team• A dedicated main point of contact to coordinate your training needs from start to finish • Conveniently located at Exeter International Airport with on-site Hampton by Hilton hotel and Marco’s New York Italian restaurant

Our facilities include...• Embraer 170/190 and Bombardier Dash-8 Q400 level D full flight simulators• Embraer 170/190 cabin door trainer and aircraft mock-up• 26 purpose-built classrooms in a variety of sizes and set-ups • Large conference suite • Large delegate rest area with free Wi-Fi• Free on-site car park

t: +44 (0)1392 880800 e: flybetraining@flybe.com www.flybetraining.com

Customer ServiceThe Flybe Training Academy offers three Customer Service training courses all of which are suitable for employees dealing with internal and external customers on a regular basis.

Foundations of Customer Service (bespoke)This one day course promotes a greater understanding of customer behaviours and encourages participants to identify the key factors that lead to customer satisfaction whilst focusing on customer service and the effect that this has on company success.

Bespoke courses are available for group bookings (maximum of 10 people) and we are able to select existing modules to suit your exact requirements.

WorldHost Principles of Customer Service (generic)The Flybe Training Academy now offers a new generic Customer Service training programme to help staff working in the hospitality, leisure, travel and tourism sector develop excellent customer service and ‘sense of place’ skills.

This one day generic course is highly interactive, uses up to date learning resources and moves at a pace that retains and stimulates the learner.

WorldHost InsightsThis short course developed by People1st provides an insight into the good practices covered by the WorldHost programmes. The flexible nature of this online course enables the 6 modules to be completed in bite-sized chunks followed by an online assessment.

Disability Awareness and EqualityParticipants will experience first-hand the difficulties faced by persons with reduced mobility through a series of practical tasks. Participants are able to talk freely about their experiences, fears and concerns, whilst learning how to deliver good customer care to people with disabilities and reduced mobility.

t: +44 (0)1392 880800 e: flybetraining@flybe.com www.flybetraining.com

Foundations of Training DeliveryThis five day course has been designed to help with the necessary skills, knowledge and self-awareness needed in order to deliver training courses with competence and confidence. Participants will explore and expand their understanding of how different behaviours can affect individuals in a group by looking at group dynamics. Trainers also give participants the opportunity to deliver two practice sessions and to practice giving and receiving feedback.

Human FactorsHuman error is widely acknowledged as a major cause of quality, production and safety risks in the workplace. This course will explain the underlying reason why humans make mistakes and how they can be prevented. Topics covered will include; why human error is a factor in all accidents; why humans make mistakes and proven error prevention techniques; how to analyse and identify human errors and the conditions and situations that cause them and how to improve and optimise procedures, workplace design, process design, human performance and more.

Telephone TechniquesThis course enables delegates to confidently and effectively communicate with customers using the telephone. Suitable for individuals who wish to improve their telephone skills and provide an excellent customer service and anyone who would like to increase their confidence to project a professional image when dealing with people by telephone.

Further InformationIf you would like further information on any of the courses included in this guide, or to discuss your requirements to see how we can tailor a course to suit your business’ needs, please email us at; flybetraining@flybe.com or call +44 (0)1392 880800.

Customer Service Courses

Cabin Crew and Conversion CoursesOur cabin crew courses are carried out by highly skilled and knowledgeable trainers who deliver CAA approved safety and in-flight skills training. Where necessary, all of the courses meet regulatory requirements.

Training courses include; • Initials, Conversion, Recurrent and Promotion • SEP, Doors and Exits• CRM - Initial and Recurrent• Fire and Smoke• Slide Evacuation

Equipment available for hire;• Embraer 170/190 cabin door trainer with slide descent for wet or dry lease• Fire and smoke trainer and aircraft mock-up• SEP equipment

Courses for Schools and Colleges

Intro to Cabin Crew This course covers an abbreviated Flybe Cabin Crew Induction including; introduction to safety and emergency equipment, safety demonstrations and emergency evacuations (using the cabin door trainer and aircraft mock-up), inflight sales and customer service. The course is completed with sessions on recruitment and careers advice. Teachers can select from the various training elements offered within the programme which can be delivered over a one or two day period.

Airline MasterclassThis popular one day course leads groups of students through a number of activities with the aim being to create their own airline.

The day is led by Flybe Cabin Crew trainers and assistants. In their teams, each student will be given their own role to play ranging from Finance Managers to Marketing Executives, as they are tasked with starting an airline business with a £10 million budget. Students must purchase aircraft and operating licences, choose profitable routes and develop marketing campaigns in the race to become a successful and profitable airline.

Further information...In addition to the above courses we would be happy to discuss any further training requirements specific to your needs. In many instances, we are also able to offer the flexibility of delivering our training programmes at your location. Contact us for further information.

Aviation Training Programme

Technical TrainingFlybe Training Academy provides aircraft maintenance courses that enable licenced engineers to obtain the skills and knowledge they need to carry out line and base maintenance tasks, confidently and safely.

Our courses are delivered in accordance with EASA regulations under our Part 147 approval. Type courses are available for both B1 and B2 licence holders.

Aircraft types trained:•Embraer135/145–170/190•BombardierDash-8100/200/300seriesandQ400•BombardierCRJ100/200–700/900/1000•BAe146/RJ•ATR42/72

Structured Practical TrainingOur EASA-approved practical training is designed for licenced engineers who have completed an approved type course. The training is delivered by experienced certified licenced engineers and is available on Embraer 170/190 and Bombardier Dash-8 Q400 aircraft at our line station in Exeter or at suitable customer locations.

We also offer:Aircraft Familiarisation, Part 66 Module Refresher Training, Q400 Troubleshooting, Common Defects & Reset, Procedures, Engine Ground Run, Borescope, Aircraft De-Icing, Fuel Tank Safety and Human Factors. Pilot and Simulator Training Our pilot and simulator training packages are wide-ranging and available to airline operators with qualified, professional pilots who have JAA (or equivalent) ATPL,includingMCCandJOC.

We are a UK CAA ATO for the Embraer 170/190 and Bombardier Dash-8 Q400 pilot type courses, and can offer line and base training as part of the course programme.

Pilot Ground School Q400 and E-jet 170/190We offer a comprehensive Pilot Ground School delivered by our regulatory ATO. Our type courses cover aircraft systems and procedures including; performance, loading, lo-vis operations and 10 four-hour full-flight simulator sessions incorporating the Licence Skills Test and Lo-Vis Ops.

t: +44 (0)1392 880800 e: flybetraining@flybe.com www.flybetraining.com

Qualifications As an approved centre for City & Guilds, Institute of Leadership and Management and First Aid Awards, Flybe Training Academy offers a range of training programmes to delegates wishing to attain a nationally recognised qualification. These qualifications include;• Level 2 Apprenticeship in Customer Service• Level 2 NVQ in Air Cabin Crew• Level 3 Award in Leadership and Management• Level 3 Award in First Aid at Work

Flybe Diploma in Engineering:Flybe currently has over 100 students engaged on the DiplomainEngineering(andhasenrolledover150since2008) which is delivered in partnership with Exeter College. After four years, the programme provides successful students with a Foundation Degree level qualification (in Aircraft Engineering), a Level 3 BTEC Diploma in Engineering, a Level 2 NVQ in Performing Engineering Operations, Structured Practical Training and the academic modules for the EASA Part 66 B1 licence.

To find out more about our Qualifications and Awards Programme, please contact us on +44 (0)1392 880800.

Room Hire |Corporate Events |Qualifications

Conference and Room HireFlybe Training Academy is committed to providing an impressive and unique venue for your meetings, conferences and corporate hospitality events.

Our purpose built facility offers a choice of 26 modern, spacious meeting rooms in a variety of sizes and set-ups. From an intimate board meeting for 10, to a product launch for 120, we have a space to suit your business needs and requirements.

All rooms include as standard a PC, integrated projector, whiteboard, wall-mounted speakers and stationery kit for delegates. In addition, some of our rooms also have Smartboards and our conference suite has 2 microphones and linked plasma screens.

We provide a wide variety of refreshments and delicious hot and cold buffets including breakfast, lunch and evening options, freshly prepared for you and your delegates by the on-site Hampton by Hilton team.

Corporate Experience Packages We are delighted to offer a range of unique corporate experiences and aviation days here at Flybe Training Academy. Supported by Flybe Cabin Crew and Pilots, our corporate packages are a sure way of entertaining your customers, clients and staff.

Our packages are based around a full flight simulator session - but what else you choose to do is up to you! We offer a range of team building activities, motivational speakers, hangar tours, practical training exercises and safety and emergency demonstrations. Combine this with our high quality hospitality and conference facilities for a tailor-made event for your organisation that we guarantee you won’t find anywhere else.

Choose from; • Full-flightsimulatorexperience(4hoursession)• CabinCrewtrainingactivities• Guidedtourof‘Live’aircrafthangar• Teambuildingactivities• Practicalengineeringworkshopsessions• Motivationalspeakers• Hospitalityandcatering• Roomhire

For further information, please contact us on +44 (0)1392 880800 or email flybetraining@flybe.com.

How to find us

By Road -Weareminutesfromjunction29oftheM5motorway. Take the A30 towards Honiton and follow signs for Exeter International Airport.

By Air - You can fly to Exeter International Airport from a number of European destinations, including Paris, Amsterdam and Edinburgh. We are also able to offer preferential rates on some of our flights (subject to availability). Please visit www.flybe.com for more details.

By Rail - There are a number of high-speed services running to Exeter St Davids station, a seven mile journey from Flybe Training Academy. Taxis are available from outside the station entrance.

Flybe Training AcademyExeter International AirportExeter Devon EX5 2LJ

t: +44 (0)1392 880800 e: flybetraining@flybe.com www.flybetraining.com