The Flame Centre

• We work with organizations to build profitable partnership and collaboration to achieve sustainable results

• We are dedicated to create great institutions that work for all.

• Established in 2004 in Singapore with subsidiary in Guangzhou

• Our expertise are in three areas:– Organization Development ConsultingOrganization Development Consulting– Curriculum Design Curriculum Design – Capability Development Capability Development

Our Methodologies• Strengths-based: discover and leverage on strengths to create

the future.

• Inquiry-based: ask powerful questions to effect change rather than give answers.

• Conversation-based: change the conversations, change the culture.

• Choice-based: empower individual choice in his learning and change.

• Relationship-based: build partnerships and relationships to serve. 

• Results-based: make real improvements happen through the right method.

Our Consulting Service

Competition is relentlessOrganizations are complexSpeed and teamwork are key to success

Consulting and facilitation to:- Clarify strategic directions - Align stakeholders - Obtain commitment- Shift mindsets and culture

So that your organization moves forward with synergy to achieve results quickly

Because…

We provide…

Benefits…

Our Consulting Projects

Exceptional Sales Leadership Team

WOW! Customer Experience

Building an Engaged Workforce

Strategic Alignment

Organizational Change

Our Curriculum Design Services

Capability of people determines successLearning is process, not an eventA consistent language and framework is needed

Curriculum Design Services that:-Helps people learn better-Are contextualized & customized-Has real time team based application-Maximizes experiential learning -Moves learning beyond the classroom to the workplace

New skills and knowledge stick betterImmediate application back to workGreater ROI on training

Because…

We provide…

Benefits…

Elements of Our Design

Role Plays & Simulations

Collaborationin Projects

Business Case Analysis

Business Correspondenc

e

In Process Feedback

Psychometric TestsCoaching

External ActorsVideo recording and

Feedback

Measurements

Our Curriculum Design Projects

A 10-day Behavioural Skills Programme for Police Officers

Performance Management

Difficult Communications

From Good to Great: A leadership programme

Technology of Facilitation

Our signature training offerings –Flawless ConsultingFlawless Consulting

Flawless Consulting 1: Contracting (2 days)Getting agreement from clients and building foundation of partnership.Creating agreement of needs and wants.

Flawless Consulting 2: Discovery (2 days)Diagnosing the situation, including the non technical aspects of the situation.Delivering difficult feedback and gaining commitment for action.

The EssenceGain influence when you are not in control

“Consultant’s Bible”

Voted most influential book in the last 40 years by OD Network, US

“ I learnt the structured process of consulting and how to deal with resistance from my clients. I will apply it with my clients to strike a 50/50 winning and achieve my KPIs in 12 months” - Exxon Mobile participant

Target Audience Challenges Results Duration

• Anyone will needs to gain influence when they are not in control

• Staff in regional roles

• Internal & external consultants, e.g., HR, Finance, IT, Engineering etc

• Sales staff who want to sell consultatively

• Despite strong technical expertise, human factors are blocking success

• Resistance from clients/ stakeholders

• Lack of commitment and ownership

• Clients expect you to just take orders and you think you can add more value

•Implementation problems, e.g., scope creep, slipped timelines

• Gain influence when you’re not in control

•Build partnerships with your internal and external clients

•Increase confidence and satisfaction in your work

• Work more productively and effectively

2 modules:-Contracting-Discovery & Feedback

2 days/ module

Our signature training offerings -Flawless ConsultingFlawless Consulting

Voted the most influential book in the last 40 years by OD Network, USVoted the most influential book in the last 40 years by OD Network, US

Clients include Coca Cola, J&J, BP, Exxon Mobil, Ministry of Clients include Coca Cola, J&J, BP, Exxon Mobil, Ministry of Manpower, IBM, Aviva, Citibank, Prudential, HP etc Manpower, IBM, Aviva, Citibank, Prudential, HP etc

Our signature training offerings - Appreciative InquiryAppreciative Inquiry

Target Audience Challenges Results Duration

•Teams undergoing change or in conflict

•Organizations that have just undergone M&A

•Organizations and teams that want to reinvent themselves

•Organizations faced with great challenges/ stress

• Individuals looking for an alternative approach to change

• Low morale and engagement in employees

• Lack of team co-operation

• Aggressive targets but little confidence

• Moving from good to GREAT

• Leverage on strengths to breakthrough and achieve dream

• Gain confidence and think positive, avoid blame

• Be innovative and accelerate change process

2 days

Our clients include:Our clients include: J&J’s, Cartier, Workforce Development AgencyJ&J’s, Cartier, Workforce Development Agency

Our Approach

Partner with clients so that they build internal capacity for future needs.

We believe part of our value is in helping our clients see their situation differently.

Agreement

Agreement

5. Follow-up & evaluation 5. Follow-up & evaluation successsuccess

4. Implement in partnership 4. Implement in partnership with clientwith client

3. Give feedback & recommendations 3. Give feedback & recommendations on possible ways forwardon possible ways forward

2. Understand the underlying issues2. Understand the underlying issues

1. Agree on how we work together1. Agree on how we work together

Our View

Our View

Results

ResultsCommitment

CommitmentDecision to Act

Decision to Act

Our Results

• Sustainable business results

• Authentic leadership• Team collaboration • Deeper synergies beyond

the sum of its parts

Wendy Tan is an organization development consultant, educator and founding partner of Flame Centre. She partners with organizations to create the future they want through ideas of strengths, partnership, chosen accountability and commitment. She is also an accredited trainer of Flawless Consulting, and has consulted and trained in the Asia Pacific region, US, Mexico and Sri Lanka. Her clients include Ministry of Manpower, Workforce Development Agency, HP, AVIVA and Citibank. A psychologist by training, Wendy has also graduated from Pepperdine University with Masters of Science in Organization Development (MSOD). Her articles have been published in Human Capital and Today’s Manager.

Lee Kang Yam, founding partner of Flame Centre, is an experienced trainer and consultant on organisational change. He has facilitated strategic alignment workshops and developed workshops ranging from communications, coaching to Appreciative Inquiry. He is also an accredited trainer in Flawless Consulting. Kang Yam's expertise has led him on consulting projects and workshops in the Asia Pacific region and the Middle East. His clients include Cisco, Cartier, Prudential, Civil Service College and others. He is a professional member of the Adult Education Network in Singapore’s Institute of Learning. He has a MBA from Nanyang Business School and has worked in organizations such as Civil Service College, Economic Development Board and National Computer Systems in the area of organizational learning and development.

About Us

About UsDr Pauline Arneberg is a consultant and trainer. Pauline’s career has been anchored in the global marketplace. She regularly teaches Principles of Organization Development, Dialogue Skills, Appreciative Inquiry, as well as Training Needs Assessment and Training Evaluation at the Civil Service College in Singapore. She has also consulted on projects funded by the United Nations, the World Bank and USAID, as well as many American organizations. She currently teaches Organization Behavior in the Public Sector at University of Southern California and was their Director of the International Training of Trainers Program and the Centre for International Training and Development.

Peter Block is an author, consultant and citizen of Cincinnati, Ohio, USA. His work is to bring change into the world through consent and connectedness rather than through mandate and force. Peter is the author of several best selling books, such as ‘Flawless Consulting’, which was voted as one of the most influential book in 40 years by OD network in US. Another of his book, ‘The Answer to How Is Yes: Acting on What Matters won the 2002 Independent Publisher Book Award for Business Breakthrough Book of the Year. His other books include Stewardship, The Empowered Manager, Community: The Structure for Belonging and Abundant Community. He has received national awards in the US for outstanding contributions in the field of training and development.

Some of our Clients

What our clients say…“ After engaging Flame Centre for several successful training engagements in 2009, I

approached them to assist us in the professional development of our Project Managers this year. They conducted a needs analysis & listened carefully to some of the common challenges faced by them. The intervention was fully customized to our context and it was very successful. Four week after the intervention, we are starting to see positive results in participants applying the techniques. Thank you Flame Centre for this valuable contribution to our development!” - Kate Hareb, Programme Manager, Change Management, Aviva Asia Pte Ltd

“I have worked with Flame Centre using Appreciative Inquiry. The results are fantastic, I have helped myself on many occasions, both in business and personal circumstances, to sail through difficult times using this framework. I am in awe of the Flame Centre. They are very professional, well organised, with very deep understanding and passion for the matter.” - Maria Kassova, Regional Director, Asia Pacific, Chello Zone

"I enjoyed working with Flame Centre. They exemplified the behaviours of authenticity and really walked their talk. They understood our business, and were able to respond to our needs with agility. In addition, they were flexible in adapting their framework to the different contexts, so that the solutions were practical and met our business needs.“ - Ronnie Tan, Head of Talent, Leadership & Learning, Aviva Ltd

For more information, please

Visit our website www.flamecentre.com

Call us at +65-6298 9224 or +65-90680619

Email us at enquiries@flamecentre.com