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Fixed deposit rate chart

When a customer is inquiring about, or has decided to open an FD, one of his f irst concerns is to know how much interest his money will earn.

To answer such a query, the CSO needs to refer to theInterest Rate Chart and show it to the customer.

The CSO should give complete and precise information to the customer clearly showing him the rate of interest he will earn for the period he wants to lock his mo

Fixed Deposit Application-cum-Deposit Slip (Front and Back)

Process

Once the customer has decided to open an FD, the CSO would need to hand over the Relationship Form and help him to fill it ou t.

It is a good idea to check out at this point whether the customer already has an account with us. If yes, he may not be required to fill out the

relationship form again. Just a Fixed Deposit Receipt (FDR) slip would need to be filled out and duly signed by the customer.

In case of a new relationship, you need to fill up a complete account opening form. Also, all the KYC documents as required for a new account isto be taken.

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FD Funding

The next step for the CSO is to check the way in which the customer is funding the deposit. There are three options for thecustomer:

By cash

By cheque drawn on another bank

By debit to his ICICI bank account

Mandatory Requirement of PAN / Form 60/61 in case of Term Deposits exceeding Rs. 50000 :

It is mandatory to quote PAN while FD/RD opening and renewal of amount Rs 50000 and above. In case PAN is not issued to the customer, form 6signed by sole / first customer needs to be attached. Where customer PAN is updated in our records, customer should not be returned for want of be quoted from our records.

The requirement is applicable irrespective of mode of funding of Term Deposit. Thus it is applicable for FDs/RDs being opened through cash, transthrough renewal of existing FD. The Term Deposit requests to be rejected in case of non-availability of PAN / Form-60/61.

The same is applicable for Term Deposits being opened under new customer id as well as existing customer id.

FDR slip

Once the customer has submitted the FDR slip duly filled in with all relevantdetails, the CSO needs to write the Customer Identification Number (CUSTID) on the

FDR slip.

If it is a new deposit then the CSO needs to mention NEW CUST ID on the FDRslip. When the form goes to RPC for account opening, the new CUST ID would be

generated.

For example, Nidhi comes to open an FD with us. She does not have any other

accounts with us. In such a case, the CSO would need to mention "New CUST ID" on

the FDR.

In case the CUSTID already exists then the CSO needs to mention it in the spaceprovided.

For example, Ajay comes to open an FD with us. He already has a savings accountand would like the FD to be opened under the same relationship. In such a case, theCSO would need to mention the existing CUST ID on the FDR.

FDR slip

CSO receives the FDR slip from the existing customer and scrutinize the same

for completeness and correctness

Process the request using KWIKTD option in I-Core

Handover the same to CSM for verification

After verification, print the FDR and handover to the customer againstacknowledgment

Printing of FDR :

On Secured stationery : Branch use DRP option to print FDR on securedstationery

On non-secured stationery : Branch use MODRPT option to print FDR on

non-secured stationery

Please note that branch use KWIKTD option only for the below cases :

1. Existing Customers Funding through Transfer Cheque

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2. Existing Customers Funding through Cash Deposit

3. Existing Customers Funding through Debit Instructions

Except for above, all cases to be send to RPC for FD creation along with the Form and

the FDR slip

Process for FD (fixed deposit) Renewal:

CSO to check the following :

FDR

1. Scrutinise the FD renewal application for signatures of the customer as per mode ofoperation.

2. Check forvalue datingof the over-due deposits.

3. FD having linked Overdraft and Demand Loan are not to be processed at branch.

4. Check whether the Renewal instructions has been entered by customer completely

& correctly.

5. Check if the Maturity amount to be renewed or only principal amount.

6. If Principal amount to be renewed check the mode of payment of balance amount to

customer : Credit to Saving Account/Demand Draft /Pay Order.7. PAN number / form 60 required if FD renewal amount is Rs.50000 & more.

8. Check whether to be opened under cumulative or traditional mode. If not mentionedon the request, renewal will be continued in existing mode.

9. Process the renewal request by TDREN option in I-core & handover the FDR to CSMfor verification.

10. After verification,print the FDRand handover the same to the customer against

acknowledgment.

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