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FiveStars Loyalty Automation Platform

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•  Get your customers to come back more frequently

(average is 20% increase)

•  Encourage customers to spend more per visit

•  Turn your customers into social media advocates

•  Provide powerful automated tools for ongoing

customer engagement after the sale

•  Use simple technology that every customer

understands

What FiveStars can do for you !

Retailers with loyalty programs, on average, are 88% more profitable than competitors who do not. DELOITTE RESEARCH SURVEY

We all know that loyalty is critical

Customer loyalty is the single most important driver of growth and profitability. HARVARD BUSINESS REVIEW

With the rise of mobile and social, loyalty drives amplified word-of-mouth and natural customer acquisition.

Why does loyalty matter? !

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Paper punch cards

are messy, prone to fraud, and offer no tracking

Smart phone apps

are not yet worth the time—10% usage at best—and make

many of your customers feel alienated

Store-branded cards from POS vendors are the worst of all worlds

antiquated, disconnected from email and social media, and are completely overpriced

Fortune 500s spend millions per year

But developing an effective program is challenging

because they know a well-executed program is extremely profitable !

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In-Store Experience Attractive Rewards Ongoing Engagement

• Great products and staff

•  Personalized service

•  Customer appreciation

•  Fast lines

• Multiple reward options

•  Perceived value

•  Spend-based points

•  Bonus opportunities

•  Segment customers

• Multi-channel delivery

• Automated notifications

•  Social media integration

Loyalty has multiple dimensions

•  Customer information right on the POS

• Never slow down your line

•  Built in fraud control

Point-of-Sale Relationship Manager

FiveStars Card

Merchant Toolkit

FIVESTARS LOYALTY AUTOMATION PLATFORM We take care of everything

•  Simple technology everyone can use

•  Impossible to lose

• Hundreds of thousands

of card members

•  Simple customer segmentation

•  Text message & email campaigns

•  Social media integration

We are pioneering loyalty automation

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NAME & PHONE NUMBER

HOW CLOSE THEY ARE TO A REWARD

WHEN IT’S THEIR BIRTHDAY

ANY OTHER INFO ABOUT YOUR CUSTOMERS OF CHOICE

INSTANTLY KNOW YOUR CUSTOMERS’ INFORMATION.

Improve your in-store customer experience

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Engage customers after the sale

Talk to your customers when they want, how they want, about what they want.

Engage your customers after the sale

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Buy 10 subs, get one free!

Spend $100 on stationary, get

$5 off!

10 Points = Free Coffee 20 Points = Free Sandwich

50% off every 5th visit

$20 MINIMUM

We customize programs for every business

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Who can participate?

EVERYONE Smartphone users that

download the app

Avg Users/store 500+ 50-150

Data VISITS TRANSACTION VALUE

SKU DATA Visits

Integration with POS? YES None – separate device (Phone or iPad)

Customer Interacts with...

iPad YOUR EMPLOYEE

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We stand out from the competition

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We get great feedback from our customers

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We are co-founded by loyalty experts

Fixed Income Analyst at AVM (Global Macro Hedge Fund)

UPenn M&T program as Magna Cum Laude

Rated #1 in group at Goldman Sachs (FIG Investment Banking)

3 degrees in 4 years at UC Berkeley. CFA

Advised industry-leading Fortune 500 brands on customer engagement and loyalty

Clients include the largest department store chain in the US and a $25 billion CPG conglomerate

Awarded rating of “Distinctive” at McKinsey (top 5 of 100 in nation)

Victor Ho CEO, Co-founder

Matt Doka CPO, Co-founder

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We have an all-star team

Built AT&Ti to 600 reps and $144M in revenue over 5 years

Experience running outside sales, call centers, and sales training

Global Head of SMB Marketing at Facebook

Head of Acquisition Marketing, APAC at Google

CTO and Co-founder at InciteBot (YC ‘08)

Technical lead at LOOKBOOK.nu (grew to 4.5M uniques/mo., $1M+ annual revenue)

CS + Econ double at Cal

Led design for iBooks and Compressor at Apple

14 years of experience designing media editing apps, electronic medical records, corporate identities, and print

Lead Scientist at Cal (led project mapping the human brain!)

Postgrad Mathematics Lecturer (King’s College London)

Neural Computation Lecturer (Cal)

Ph.D., Neuroscience Ph.D., Theoretical Physics M.A., Mathematics

Patrick Eastburn Sales

Kilian Koepsell Software

Jingsong Wang Web

Chris Luo Marketing

Melissa Hajj Design

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We’re backed by leading Silicon Valley investors

Technology

Local

Institutional

Chamath Palihapitiya - SVP of Growth and Mobile Facebook Vince Monical - Emerging Platforms Google, Benchmark EIR

Jason Whitt - SVP of Corporate Development Reach Local Eric Stein - Local Markets Google, EVP of Digital Strategy Epsilon Jake Winebaum - CEO Business.com,!Founder eCompanies

Peter Nieh - Lightspeed Venture Partners David Chao + Jason Krikorian - Doll Capital Management Raj Kapoor - Mayfield Fund Start Fund - SV Angel & Yuri Milner