Five-year Unit Review 2001-2006 Sam Averitt, Vice Provost for Information Technology January 19,...

Five-yearUnit Review

2001-2006

Sam Averitt, Vice Provost for Information Technology

January 19, 2007

Part I - What is ITD about? NC State, IT and revolutions

Part II - What has ITD done– lately? 2001-2006 Overview of ITD unit activities 18 new services, expanded programs Major ITD collaborations

Part III - What’s next? New times, new thinking, new tools – VCL ITD Funding

Part I - What’s ITD about?NC State, IT and revolutions. . .

“Every generation needs a new revolution.” - Thomas Jefferson

The Millennial Generation’s revolution is global. Education, research, science, technology, business, politics, societies, cultures, consequences –all increasingly globalized and interconnected…

“Cyberinfrastructure: the Second Revolution”

“We are entering a second revolution in information technology, one that may well usher in a new technological age that will dwarf, in sheer transformational scope and power, anything we have yet experienced in the current information age.”

- Arden L. Bement, director National Science Foundation, Chronicle of Higher Education,

January 5, 2007

Technology is revolutionizing the core “business” of NC State…

Technology is revolutionizing the context and the content of

Learning Research Engagement

Technologies evolve and mature. Each stage requires structural and process changes. The technology changes, the process repeats, and time contracts. Maturity of the last generation technology becomes the foundation of the next.

Synthesis

The new computing reality: two distinct IT environments coexisting in a complementary yet autonomous relationship:

PRESS RELEASE: Jan. 20, 2006 "NC State Named One of Nation’s ‘Most Connected’ Campuses"

"Today's students ^ depend on technology to live, work and play, and today's colleges have to provide high-tech tools in order to

attract ^ the best applicants.”

- “America’s Most Connected Campuses” Forbes.com

From the newest incoming freshmen to the most advanced researchers, NC State depends on

ITD systems, services and leadership.

faculty, researches, staff, administration!

and retain!

PRESS RELEASE: Jan. 20, 2006 "NC State Named One of Nation’s ‘Most Connected’ Campuses"

“Today's students ^“Today's students ^faculty, researches, staff, administration!faculty, researches, staff, administration!

depend on technologydepend on technologyto live, work and play, and today's colleges have to provide high-tech tools in order toto live, work and play, and today's colleges have to provide high-tech tools in order to

attract ^attract ^and retainand retain

the best applicants.”the best applicants.”

“America’s Most Connected Campuses”

Forbes.com

From the newest incoming freshmen to the most advanced researchers, NC State depends on

ITD systems, services and leadership.

The role of the Information Technology Division is to enable NC State to harness the power of IT to meet strategic challenges of the 21st century.

Enable higher rates of student success (graduation, careers, citizenship) Encourage faculty excellence and retention Empower leading-edge research and innovation Support campus outreach and engagement Integrate administrative processes Facilitate legislative compliance Improve IT efficiency and investment.

The technology revolution is in progress!

Part II – Highlights of ITD activities and accomplishments 2001- 2006 (FY 06-07)

A time of rising demands and constrained budgets.

Infrastructure, systems services Data network architecture, operation Wireless Nomad network Telephony Data Centers operations IT security University Web systems, servers Email relays, anti-spam, IMAP, WebMail WRAP, campus authentication services Unity computing accounts, resources Unity lab/desktop Windows, Unix, Mac Linux Application delivery services Anti Virus services Storage Management System Disaster Recovery/Business Continuity WolfCopy printing services Wolfware, course lockers High Performance Computing Virtual Computing Lab

Applied R&D, pilot projects

Technology and user support University Help Desk – single gateway for campusRemedy - call trackingAdvanced tech support/problem resolutionConsulting Services – many areas of expertise, for individuals, departments, major projects, SysNewsResNet supportClassTech Software@NC State - licensing, purchasing servicesWeb media servicesIT Accessibility - consulting, testing, resourcesSAS grant administration, Analytics Initiative supportDistributed Support Services- in departments, etc.

Communication, training, publications Free IT training - for students, faculty, staff, “techies,” HPC researchers, etc. Extensive orientation and outreach activitiesOnline, paper documentation, reports, presentations

And much much more…

Technology and user support University Help Desk – single gateway for campusRemedy - call trackingAdvanced tech support/problem resolutionConsulting Services – many areas of expertise, for individuals, departments, major projects, SysNewsResNet supportClassTech Software@NC State - licensing, purchasing servicesWeb media servicesIT Accessibility - consulting, testing, resourcesSAS grant administration, Analytics Initiative supportDistributed Support Services- in departments, etc.

Communication, training, publications Free IT training - for students, faculty, staff, “techies,” HPC researchers, etc. Extensive orientation and outreach activitiesOnline, paper documentation, reports, presentations

And much much more…

Overview of ITD unit activities Overview of ITD unit activities

Graph of IMAP email up-time in 2006 (low of 99.17% uptime in June).ITD supports over 49,000 IMAP email accounts for NC State students, employees and guests. Total file space used: 1.599 Terabytes.

Graph of IMAP email up-time in 2006 (low of 99.17% uptime in June).ITD supports over 49,000 IMAP email accounts for NC State students, employees and guests. Total file space used: 1.599 Terabytes.

Some ITD core services are invisible . . . Unless something goes wrong. For example, Unity IMAP email:

Some ITD core services are invisible . . . For example: Campus email relays

ITD operates NC State’s mail relays and anti-virus/anti spam systems.

There is a lot of SPAMSPAM - and worse threats to email and security.

ITD operates NC State’s mail relays and anti-virus/anti spam systems.

There is a lot of SPAMSPAM - and worse threats to email and security.

Some ITD services are invisible . . . Unless something goes exceptionally right! For example, the SAS NC

State Software and Services Grant Program.

ITD has administered the 5-year/million dollar SAS grants program for many years. The NC State/SAS partnership went to a new level with the launch of the new NC State Data Analytics Education Initiative, announced by Chancellor Oblinger in July 2006. ITD will continue its engagement in support of this project and growing field of theory and practice.

ITD has administered the 5-year/million dollar SAS grants program for many years. The NC State/SAS partnership went to a new level with the launch of the new NC State Data Analytics Education Initiative, announced by Chancellor Oblinger in July 2006. ITD will continue its engagement in support of this project and growing field of theory and practice.

Unit Accomplishments 2001-2006:18 new services and program expansions

Responding to legal mandates and compliance:

ITD Security department formed in 2005 for HIPPA compliance, and increasing incidents, investigations, data security, consulting and education needs, etc

New Data Center II secondary site opened, for central administrative and academic data in 2005. Provides 24x7x365 operation for over 500 servers, 2 enterprise servers (Sun E25s), and 1 mainframe

Installed new backup-generators and UPS systems for best practices in data and equipment security

continued….continued….


Responding to legal mandates and compliance:

Expanded Disaster Recovery/Business Continuity systems for ITD; helped develop campus program; college DR/BC planning, ongoing.

NC State University Help Desk reorganized in 2004 in response to recommendation of State Auditors for single gateway for IT tech help. Provides Tier I services for ITD and RMIS systems and applications, Libraries (WolfBlogs and WolfWikis); DELTA (Vista), and more.

IT Accessibility Services: Reorganized to expand proactive solutions for IT environment. Now national leader in universal accessibility of student computing environments – including remote access and VCL



Improving efficiency and effectiveness of campus IT:

ComTech formed in 2001- Merger of ITD NC State.Net and RMIS Telecommunications; Wireless Nomad network production roll-out in 2002; now supports 8750 simultaneous users; being expanded on “students first” basis in classroom common areas

The Microcomputer Systems Unit (Microsys) formed in 2001 to provide and support Unity Windows computing lab environment. WolfPrep Windows Applications, PC Setup (WolfPrep) – now used on ~1700 desktops in colleges and labs across campus



Improving efficiency and effectiveness of campus IT: ClassTech - Pilot project in 12 classrooms to provide

centralized support for AVIT in learning spaces on campus; now supports 66 classrooms and provides design and consultation services for campus

Launched Software@NC State - a clearinghouse for campus-wide software licensing and acquisition, significantly reduces the overall cost to the university

Consolidated OpScan (bubble sheet) Services for campus – now process about 313,000 grades, evaluations and surveys per year.



Responding to user needs – and demands:

Expanded student and employee education and outreach activities – Including popular WITD show at New Student Orientation to teach basics of computer policies, security and ethics

Oracle Calendar services for faculty, staff and students campus – now over 5000 active user accounts

Expanded Web design/media services for campus New site designs for Provost’s site, Cashier’s Office, Extension and Engagement, etc.

Computing@NC State – Award winning print publication focused on student computing – SIGUCCS ‘04

Campus Linux Services –providing campus-wide support for growing Linux environment.



Evolution of hardware— potential revolution in service:

New Enterprise Storage Management System in 2004; shared with RMIS. 96 terabytes capacity; co-located in Data Centers 1 and 2, mirroring of key storage (IMAP, Unity, Novell, GroupWise) file systems

High Performance and Grid Computing services - Launched in 2003 as rapid response to abrupt closing of NC Supercomputing Center - Now supports research grants totaling $70 million; available to undergraduates, too. Services include training, support, consulting, and collaboration as well as hardware and software support.

Virtual Computing Lab, a collaboration of ITD/HPC program and College of Engineering launched in 2004. Now serving all CoE students for remote access to high-end applications. Potential – revolutionary.

Unit Accomplishments 2001-2006:ITD Collaborations

Partnering with campus and others to improve teaching and learning:

Early participation and continued support for LITRE – NC State’s SACS Accreditation Quality Enhancement Plan (ongoing!)

Partnering with UPA on assessment of teaching and learning with technology in ClassTech classrooms.

Early technology consultation and support for new Friday Institute for Education Innovation

Early participation and ongoing support for the new SAS and NC State Analytics Initiative



Partnering with campus to improve teaching and learning:

Partnering with DELTA and colleges on IT Expo and EdTech events to highlight NC State’s teaching and learning with technology (2001, 2002, 2003, 2004)

Participation and contributions on campus activities such as New Student Orientation, Open House, Education Talent Search’s Computer Training Summer Institute, Classroom Advisory Committee, TLT Roundtable, etc.

Pilot projects and R&D – e.g. CALS’ handheld computing, CNR’s GIS, Flyspace, podcasting, etc.



Regional and national collaborations to enhance NC State’s advanced research capabilities:

Helped university obtain corporate CENTAUR Labfor advanced networking research and I2 test and evaluation center (2001)

Collaboration with researchers, Oakridge National Laboratories and other institutions enabled transition to campus-based High Performance Computing resources following closure of NC Supercomputing Center (2003)

Leadership and contributions to NCNI and NCREN networking initiatives (ongoing).



Partnering with RMIS and others to enhance campus business processes:

Major participant in migration from SSN as campus identifier and provided leadership on the development of a campus ID.

Led team which developed the banding specifications for the Technology Support family of positions for IT Banding project.

Campus Calendar and Email Initiative – campus self-study (2005-2006)

Key player in the campus-wide Identity and Authentication Management Project

Part of the planning process for the new Student Information System (SIS).



Working with partners on-campus and beyond to improve IT in higher education:

Ongoing leadership and support for the UNC CAUSE organization to increase opportunities for UNC-system IT staff development and collaboration

On-going participation in UNC System collaborative activities and projects.

Contributions to EDUCAUSE and other university organizations, consortia, conferences, etc.

Layer 8 white paper – A roadmap for IT investment management and improved ROI in higher education.

Part III - What’s next? New times, new thinking, new tools – VCL

How important is a technology-rich environment at NC State? It is not listed as a priority in The Campaign for NC State.

How invested is NC State in its status as North Carolina’s flagship science and technology institution?

NC State: High Performance and Grid Computing program: $800,000^

UNC-CH Renaissance Computing Institute (RENCI) : $11,800,000 (Source: http://www.unc.edu/news/archives/sep05/luettich092805.htm)

$481,267---------$481,267---------

College of Engineering


new times… new thinking… new tools

NC State’s Virtual Computing Lab

A Solutionnew times

“You can never plan the future by the past.”Edmund Burke

new thinking“The value of an idea or a technology depends on its business model.”

Henry Chesbrough

new tools

“Our Age of Anxiety is, in great part, the result of trying to do today’s jobs with yesterday’s tools.”

Marshall Mcluhan




Applying PACE

IT resources and learning opportunities are essential to preparing students for a highly competitive future:




Overcoming yesterday’s problems

autonomy vs security

equity vs excellence

individualized vs centralized

multiplicity vs simplicity

research vs instruction

predictable vs uncontrollable

innovation vs accessibility

resiliency vs productivity

efficient vs effective

A compelling next generation solution is one that resolves these nine heretofore contradictory goals:

Paradoxical Barriers




VCL Hardware Architecture Inefficiency is not so much the byproduct of decentralization as it is the pervasive lack of an integrated investment strategy:




VCL Software Architecture




Business Framework

ITD FundingITD Funding2002/03

2006/07 Actual $

2006/07- Real $

Actual % Increase

Real % Increase

Operating Funds 5,630,667 5,650,304 5,000,000 0.35% -11%

ETF 1,314,706 1,337,000 1,175,000 1.70% -11%

Provost Projects 417,862 1,028,117 916,600 146% 119%

HPC 260,500

481,267 429,000 85% 65%

Class Tech 157,362

546,850 488,000 248% 210%

Other 809,706 822,500 724,347 1.58% -11%

Receipts 548,370

565,000 497,000 3.03% -9%

ResNet 119,235 230,000 202,000 15% 1%

MCNC 62,100 20,000 17,847 -68% -71%

LITRE 7,500 7,500

Total Cash Inflow 8,172,941 8,837,921 7,818,500 8.14% -4%

2001/03; 2002/03 and 2006/072001/03; 2002/03 and 2006/07

-

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

8,000,000

9,000,000

2001/02 2002/03 2006/07

ITD Comparitive Cash Inflow/Outflow

Cash Inflow

State Funds

ETF

Provost

Other

Cash Outflow- Staff

Cash Outflow -C&O

+35% Staff+35% Staff

-37% C&O-37% C&O

ITD comparative cash Inflow/Outflow analysisITD comparative cash Inflow/Outflow analysis

HPC19%

HPC Partner

39%

IBM SUR23%

Student19%

VCL Funding Sources

NC State has on several occasions allowed leading-edge IT thinking to languish – winding up as a mid-tier finisher in the race for recognition and impact.

With VCL we have choice—an opportunity to create a different outcome.

Five-yearUnit Review

2001-2006

Sam Averitt, Vice Provost for Information Technology

January 19, 2007

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Five-year Unit Review 2001-2006 Sam Averitt, Vice Provost for Information Technology January 19,...

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