Five Important IT Capacity Management Trends for 2012

Your hosts:

Rich Fronheiser Frank Days

Metron-Athene Correlsense

January 18, 2011

Agenda1. Capacity management today2. The five trends3. SharePath/Athene solution4. Demo5. Q&A

Housekeeping

• Presentation will last 40 minutes• Submit questions via the chat window• Slides will be made available tomorrow

Background/Challenges

Planning ahead to meet biz requirements and SLAs while managing:

Business Constant Change, M&A

Service Complex, Multi-Tiered Architectures, SOA

Component Heterogeneous, Dynamic (Virtual, Cloud)

The Five Trends

• IT cost and SLA agreements• Physical to virtual environments• Cloud-based environments• Virtualized applications• ITIL methodology

Trend 1: IT Cost and SLA Agreements• IT professionals must now conduct cost value

analysis• Facilities and energy costs will consume more

budget• New app environments make SLA more

challenging• To manage SLA agreements:

– Be proactive

– Go beyond load testing

– Look at desktop response times

– Keep an eye on your worst transactions

Keep an on Your Top Ten Killers

Trend 2: Physical to Virtual Environments• Firms are continuing to migrant from P2V• Virtual environments much more complex• Cost of unexpected errors during migration can

be crippling

Tip: Understand your complete IT infrastructure during migration

• Monitor critical application performance in physical environment

• Understand the end-user experience• Verify the performance in the new virtual

environment

Tip: Know the experience of your end users

… no matter where they are

Trend 3: Cloud Based Environments

• Cloud computing will continue to grow in 2012• Must assume multitenant model:

– capacity will no longer be dedicated to finite groups of users or processes

• “Cloud-bursting” can provide an efficient option by providing temporary capacity needs

• Capacity planners will need to update their skills to deal with complex environment

• Capacity managing and monitoring tools are improving to deal with this trend

Datacenter

WEB

MQ/ESB

DCOM

CORBA

SERVER

APP SVR

PROXY

LDAP

WebServices

Tips for Cloud Environments: Watch Every Transaction

Monitor your entire IT infrastructure end to end

Trend 4: Virtualized Applications

• Increasing complexity of application environments• Web servers, DB servers, app servers,

identity servers…• UNIX, Linux, Windows, J2EE, and .NET …• Systems, apps, storage, switches,

accelerators, …• LAN, WAN, VLAN, internal, external…

• Results vary by time, day, function, and location• Organizations have multiple tools – few are

integrated or provide real end-user insight• More complex integrations: users, customers,

partners, suppliers, international

But What Does it Really Take?

How do you really manage these crazy, dynamic, and complex applications?

Be Paranoid Be Smart Be Lazy

You have to be three things at once…

Be Paranoid = Watch Every Transaction from Every User

Be smart = understand what is happening across the space-time continuum

Look Across Space

Look Across Time

Be Lazy = set SLAs. Get an SMS when there is a problem. No matter how complex.

Trend 5: ITIL Methodology

• New capacity planning processes concerns all technologies across the data center, ITIL management prevalent

• Capacity planning now aligned with:– Business capacity management

– Server capacity management

– Technology capacity management found in ITIL

• New delivery platforms will continue to impact:– SaaS

– IaaS

– PaaS

How to Implement ITIL Methodology: Real Time Detection!

• Transaction Metering• Mapping and Modeling

Network Firewall

Proxy

VirtualWeb

ServersDirectory

Server

Load Balancer

App Servers

Mainframe

DB

Partner App

ExternalCloud

Web Services

Msg. Broker

Firewall

VirtualWeb

Servers

App Servers

Partner App

Wire Xfer>$100K

Wire Xfer<$100K

SharePath/Athene Demo

• SharePath from Correlsense• Athene from Metron• How does SharePath integrate with Athene?• How can it be used in the real-world?• What value does it add?

Scenario

• Two applications– Online Trading– eBanking

• Hosted on multiple servers (UNIX & Linux)

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

21/07/2010

SLA Warning SLA Breach Average Response seconds

Online Trading Response Time - 21/07/2010

Data Integration

0

5000

10000

15000

20000

25000

30000

35000

21/07/2010

Customer Attributes Equity Orders Order Routing OT Risk Analysis

Online Trading Total Transactions by Type - 21/07/2010

Data Integration

0

10

20

30

40

50

60

70

80

90

100

0.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

21/07/2010

CPU Utilization Total Reported %, mercury Average Response seconds, resptime,OnlineTrading

Online Trading Response Time Correlation

Data Integration

“A model is a simplification of reality, built for a specific purpose”

Models

Modeling Overview - Trending

Utilization U

Non-linear change in Response

Time R

R Response times are non-linear Traffic related queuing Lists, cache, freeslots Constraints of OS and network Constraints of RDBMS etc Feedback loops Non-intuitive.

Modeling Overview - Analytical

Modeling Challenges

• Which servers are hosting which applications?– Understanding the relationships– Understanding the volumes– Understanding the resource consumption

• Accurately assigning resource usage– SharePath accurately captures the workload

split

Modeling - Baseline

Modeling – Scenario One

Modeling – Scenario Two

Summary

• To manage the 5 trends you must: -Understand your entire IT infrastructure-Monitor every hop of every transaction

-Gain valuable metrics into your end user’s experience

• By using SharePath to fully track transactions and Athene to optimize capacity management

• Enabling Athene to use this valuable data drives better capacity management decisions and predictions

Questions

Get your free copy SharePath RUM today!

More information:

info@correlsense.comwww.metron-athene.comwww.correlsense.com/demo

www.real-user-monitoring.com