BARBARA FITZGERALD

RALEIGH NC 617-212-6910 FITZGERALDB05@GMAIL.COM

SUMMARY

Experienced Software Administrator and Application expert in a dynamic customer focused sales organization. Delivered excellent software support and training to 150 internal customers. Flexible, proactive team player and leader who thrives in an open environment. Effectively prioritizes and juggles multiple tasks.Deadline driven. Enjoys helping people and solving problems!

SKILL SUMMARY

Computer Skills: Hedberg Data Systems:Software administrator and application expert CRM - SalesLogix, Hedberg CRM, Oracle on Demand CRM Windows Vista, XP, 2007; IOS MS Office (Outlook, Word, Excel, PowerPoint) Internet Explorer; Google Chrome; Mozilla Firefox

Business Skills: Troubleshooting and solving software issues Customer Service Business Process Analysis and Documentation Software Training Quality Improvement/Lean Principles Staff Management

People Skills: Exceptional listener and communicator Highly adaptable and flexible Professional, positive, resilient, persistent and patient. Works well both independently and as part of a team. Enthusiastic learner, eager to meet challenges and assimilate new concepts

PROFESSIONAL EXPERIENCE

Hedberg Data Systems and Business Process Specialist

Red Thread Spaces Boston, MA 02/2008 - 02/2015

Served as the primary liaison to organization for administration, support and training of Hedberg Data Systems Software.

Collaborated with teams to identify software enhancements and worked with local program developer and vendor support to implement changes

Provided simplified, streamlined communication and training on software releases and new modules.

Expert on order fulfillment and job costing modules Implemented conversion of SalesLogix CRM data to Hedberg Data Systems CRM

PROFESSIONAL EXPERIENCE cont'd

Hedberg Data Systems and Business Process Specialist

CRM - Key member of team for design, implementation and training for Oracle on Demand CRM. Provided feedback to vendor sponsor and software vendor on design specifications and functionality. Exported data from ERP system for import into CRM database. Developed training plan, documents and training schedules

Mergers - Instrumental project team member for the successful integration of business systems and processes for 4 mergers. Led the project team on the most recent merger which doubled the size of the company to over 400 employees, and created a regional enterprise in 5 states

Business Process Analysis - created over 50 business policies and procedures, to educate and insure compliance with Business rules. Collaborated with Executive and Managerial staff on development and updates.

Sales Associate

CELLULAR ONE North Conway, NH 05/2006 - 02/2008 • Sales representative for busy mobile phone store. Met sales goals and provided excellent customer service. Manager of Sales Support and Administration

OFFICE ENVIRONMENTS OF NEW ENGLAND Boston, MA 11/2004-05/2006

Managed Sales Support group (staff of 17), supporting the quoting and order fulfillment function for Sales, ensuring excellent customer service. Responsible for supporting $100 million in sales revenue.

Mentored staff, provided training for new hires, monitored productivity, performance and development in consultation with Sales and Sales Management.

Quality Improvement Facilitator

EDUCATION

University of Massachusetts Boston Massachusetts

B.S. Business Management GPA 3.8 cumma sum laude 1997 - 2004

Steelcase Lean Principles Training 2013

BARBARA FITZGERALD

RALEIGH NC 617-212-6910 FITZGERALDB05@GMAIL.COM