FIT5088Information and knowledge management systems

Professor Frada BursteinIntroduction: information and knowledge management in a

"document world"Week 1, semester 1, 2014

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Who will teach you FIT5088 Lecturer/tutor: Frada Burstein Teaching Assistant: Keith De La Rue Tutors: Keith De La Rue and Danny Ardianto Lecture: Tuesday, 12:00am, 2 hr, Room H1.25; Tutorial 1: Tuesday 2.30pm, 1.5hrs, Room B3.52 Tutorial 2: Wednesday 10am, 1.5hrs, Room B3.52 Office: Room H7.61 Email: frada.burstein@monash.edu Contact: (1) at the lecture and after (2) by email (24 hour turnaround) Consultation times: After class or by appointment

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Unit organisation 2 hour lecture each week

Slides and handouts provided through Moodle site (http://moodle.vle.monash.edu/)

Recording available on MULO all comments/ questions to be sent through Moodle

Forum 1.5 hour tutorial – readings to be done in preparation

Follow on discussion forum for OCL students to participate

Reading Material no text book, but a list of recommended books available from the

library as well as a Reading List

See your unit guide for more details3Semester 1, 2014

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Unit’s Aim and Objective Aim

to build a basic understanding of IKMS through a range of techniques and technologies for utilizing personal and organisational knowledge to achieve organizational effectiveness and efficiency

Objectiveto understand the issues involved in implementing IKM system in an organisation

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Assessment Assignment 1 – 20% [includes 5% short presentation]

Report: IKM technology solution evaluation in a context

Assignment 2 - 20% Research on IKMS issue in a Wiki form (+ 5% reflection)

Exam 50% (3 hours) Active participation - 10%

On campus and students are expected to attend and participate in the lectures and tutorials [participation assessment tasks on Moodle]

Off campus students will be assessed based on their contribution to the forum

Some exercises will be also given as part of the practical work Peer-review component included for on-campus students Quality, not quantity of participation will be rewarded

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Generic Assessment criteria Developing research and presentation skills

Use of citations Dealing with plagiarism [intentional and unintentional]Opportunity to convert your work into research

publications Developing evaluation of analytical skills Practical skills through accessing some

technological solutions Exam – an assessment of your ability to apply some

concepts from the course

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Model of teaching/learning

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Model of teaching/learning

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Is the unit practical?

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Before we continue….

Learning is a “two way street”

IKMS technology is growing as we speak You are welcome to bring some other examples of

technologies you are curious about

Questions?

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Welcome to class activity How much knowledge can you acquire in 15 minutes?

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Exchange information using coloured sheets:1. Use pink for your first exchange

2. White for your second exchange

3. Report on the process and amount of “knowledge collected”

Is this an information and knowledge management system?

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Why is information and knowledge management an issue

CSC consulting: “… Society's decision to abandon industrial age office structures and rely on computers to remove the physical aspects of Information Management means we need to do the work up-front, by designing systems that are smarter”

http://www.csc.com/au/ds/28273/33150-information_management_putting_it_in_perspective

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Deloitte’s Technology, Media & Telecommunications Predictions 2013 “Record numbers of smart phones and tablet computers

are likely to be purchased, and more computers of all descriptions are likely to be bought”.

“It takes two to tablet: the rise of the multi-tablet owner”

“Billions and billions: big data becomes a big deal”

“Hard times for the hard disk: solid state storage surges”

http://www.deloitte.com/view/en_CA/ca/industries/tmt/tmt-predictions-2013/index.htm

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Four critically important technology“ICT executives stand at the most interesting- and risky-

portion of four critically important technology learning curves:

Big Data Social media Mobility The cloud

May, T (2012) Four Learning curves that may jostle your 2012 agenda, Information Age, Jan/Feb, 2012

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New Internet Inhabitants

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Does your company need a Facebookpage?

How do you know? National Archives of

Australia has it!

Who is the next?

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Who needs desktops?

Live Desktop “Your Windows PC on the

web …”

Windows PC Selector http://www.microsoft.com/uk/

wave/hardware-pcaccs.aspx

For easy sync , share, and access files and programs on the move

https://www.mesh.com/welcome/

Microsoft Live Mesh

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It is all in the Cloud … Virtualisation in the world of ICT

Is it about cost saving? Is it about new opportunities?

Have you seen: http://www.data.gov? What about security and privacy? Intellectual property becomes a very “interesting”

issue to consider However….

Who has the capacity to address the demands of data storage and computational demand of new science –it is all “in the cloud”

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What is Information and Knowledge Is it what Google brings for us? Google Knowledge Graph

http://www.google.com.au/insidesearch/features/search/knowledge.html

…and why Big Data opportunity can NOT be realised without proper information and knowledge management

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Evolution of the network technology

http://novaspivack.typepad.com/nova_spivacks_weblog/2007/02/web_30_roundup_.html

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Want to find a “True knowledge”

http://www.evi.com/q

http://www.ask.com/

Do these systems provide

knowledge? …

or just information?

Does it matter?

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Knowledge Management SystemsSystems that can:

1. create knowledge;2. store/capture, formalise and preserve

knowledge;3. organize and distribute knowledge;4. apply and utilize knowledge

Traditional IS did not explicitly aim at supporting all these functions (2 and 3 are most commonly expected) – what was missing?

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Main aim of IKM Technology … “provide the right information to the

right person in the right time” in order to support their knowledge work

Is it achievable? What is the role of technology in achieving

this aim?

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Australian Outlook on KM

Location of Knowledge Needed

Inside the Organisation

69.81%

Outside the Organisation

30.19%

Involvement Stage w ith KM

0 5 10 15 20 25

Curious / exploring

Seriously exploring

Currently implementing KMImplemented more than one KM

initiative

KM operates organisation w ide

Blank

Respondents (%)

Percent

The Number of Companies Uninvolved vs Involved with Formal Strategies to Manage Knowledge

0 10 20 30 40 50 60 70

Involved

Uninvolved

No of Companies Count

Knowledge Management Definition

0.0 20.0 40.0 60.0 80.0 100.0

Technological concept

Business focused approach

No visible processes

Documents & databases

Blank

Def

initi

on

Respondents (%)

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Questions to address in this unit:

Can we manage knowledge, or just data? Or just information? Or just documents? Or records?

Are we dealing with “just” documents? Where do you get Data, Information and Knowledge

to perform your task? How do you know it is there? What if it is not there? Review examples of technologies that can be used for

these purposes

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Case study “Organisation X”Large - 3,800+ research staff, 3,600+

postgrad research studentsDistributed – 6 Victorian campuses +

Malaysia and South AfricaDiverse – 10 faculties, many disciplinesResearch intensive - $221 million in

externally funded research income in 2009

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Unit Organisation FIT5088

Technology and systems –week 1 and 2

IKMS Strategy – week 11

IKMS Infrastructure analysis and design – weeks 3 to 5

IKMS Processes – week 6 to 10

Mon

ash

Cas

e st

udy

Create/Store – w6

Store/Organise – w7

Store/Distribute– w 8

Learn/Apply– w10

Share/Learn – w9

organisation– w4

people– w3

architecture– w5

Development and implementation of sustainable IKM strategy

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What did we learn in lecture 1 More about document world What is important to capture and why – data,

information, knowledge, documents How some new information systems attempt to

provide more than just information What are the possibilities of new information

services and how to take a full advantage of this Anything else? Interesting video: Is KM dead? Interview with Larry Prusak and Dave

Snowden http://www.blip.tv/file/104898129Semester 1, 2014

Be a good Information and knowledge manager today

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Free, easy-to-use tools to help you collect, organize, cite, and share your resources.