Welcome! We are delighted that you are attending the DesignOps Global Conference 2019 at the Hilton, Beetham Tower, 303, Deansgate, Manchester, M3 4LQ, United Kingdom.

Registration will be from 7.30AM to 8.45AM on Thursday, May 30th and on Friday May 31st, in the Foyer, at the Registration Desk (see the Map).

The conference will be conducted in Deansgate Suite 2 & 3 and starts at 9.00AM on Thursday May 30th & Friday 31st, 2019.

Workshops will be conducted in Meeting Rooms 2, 3, 4 and 8 & 9. They will take place on the afternoon of Friday, May 31st and all day, Saturday June 1st.

There is a Meet & Greet area and Sponsor’s Space where you can meet-up and network - these are all located in Deansgate Suite 1.

If you have any inquiries please go to the Registration Desk. Please note the event will be filmed.

WIFI: Hilton - its FREE! @DesignopsC

Web: https://designops-conference.com

DesignOpsGlobal Conference 2019ManchesterMay 30 + 31 & June 1

DeansgateSuite 1

Terrace

Cloak-room

Bar

Pre-function Breakout Area

PublicLifts

GoodsLifts

Sky Bridges

MaleWC

FemaleWC

DeansgateSuite 2

Function /Ballroom kitchen

DeansgateSuite 3

Store

Boardroom

Dis

able

dW

C

FemaleWCM

ale

WC

MeetingRoom 4

MeetingRoom 3

MeetingRoom 2

MeetingRoom 1

BusinessCentre

Storage

GoodsLift

Spave

MeetingRoom 5

MeetingRoom 6

MeetingRoom 7

MeetingRoom 8

MeetingRoom 9

MeetingRoom

10

Void over ballroom

AV Room

Store

Store

Bridge to public lifts,LivingWell Expressand swimming pool

Dis

able

dW

C

FemaleWCM

ale

WC

GoodsLift

WorkshopsSECOND FLOOR

Conference and WorkshopsFIRST FLOOR

KEY

Conference

Workshops

Networking Area

Terr

ace

Reserved for preparing speakers

PRE-PRESENTATION

1. Go to the ‘PURPLE’ Delegate 45 mins before your morning or afternoon session to give our techs your presentation.

2. You will be asked to give a copy of your presentation using our USB sticks (they are virus free). If you prefer to play your presentation from your lap-top there is a cable by the lecturn.

3. File Format: KEYNOTE, PPT and PDF. If you are playing video please ensure it is embedded and copied in your presentation folder. Please format your presentations in 16:9 aspect ratio and at 1080 pixels.

4. Please be at the ‘PURPLE’ Delegate table 40 minutes before you are due to talk to have your microphone fitted. You will be taken to the ‘BLUE’ table the stage 10 minutes before you due to speak.

PRESENTATION

1. Keynote speakers have 35 minutes while speakers have 25 mins and there is a 5 min turn around between speakers. There will be a count-down timer on stage that you will be able to see. Please adhere to your time allocation.

2. There will be a monitor so that you will be able to see your presentation and notes. It will be situated on the floor and angled so you can see it.

3. You will be given a hand-held remote slide control to enable you to navigate your presentation.

4. All the presentations will be videoed, but will not be streamed. Our intention to to make the video available publicily at no charge after the event. If you would prefer not to be videoed please let Pete Fossick know.

POST PRESENTATION

1. When you have finished presenting please return to the ‘PURPLE delgate table and you will have your microphone removed.

2. We would then like to conduct a short and fun interview in the VIP area in Deansgate Suite 1. The interview will feature Q&As and will last 10 minutes.

Thank you and good luck!

SPEAKER PRESENTATION PREPARATION GUIDE

This is a brief guide to help you be prepared to give a successful presentation on the day.

DeansgateSuite 1

DeansgateSuite 2

DeansgateSuite 3

Store

STA

GE

Coats & Bags

Sponsor’s Green Area

Meet and Greet AreaTE

CH

D

ESK

Chill-Out Area

ROOM SET-UP & MATERIALS

1. Workshop rooms have been allocated based on the size of your groups. Please see the running order section.

2. Rooms will be set-up with island tables.

3. There will be a projector or LED monitor so that you will be able present courseware and notes.

4. A LAV microphone will be available if requested.

5. Templates: If you have requested templates - they will be available in your workshop room from 8:00AM.

RESOURCE & MATERIALS KITS

We have prepared workshop material kits in boxes for you. They have the enough materials for 22 attendees. (If you have 50 people you will be provide with 3 Boxes). The boxes feature the following:

• 76 mm X 76 mm Square Post-It Notes Multiple Colors - heaps of them!

• 12 mm x 24mm Recantagle Post-It Notes Multiple Colors in each pack.

• Large Meeting Chart Paper Pads (Post-It ) with sticky edge - great for ease of movement.

• Packs of white board markers (Red, Green, Blue, Black)

• Packs of Magnetic White Board Eraser

• 2 X 12 Packs of Sharpies

• Paper A4 - 1 Ream

• Paper A3 - 50 sheets

• Packs of Sticky Dots (Various Colors)

• 4 X Blu Tak Packs

ADDITIONAL MATERIALSShould you need more materials. We have a station with additional materials by the registration desks.

CARE OF THE ROOMSPlease note that many of these rooms do not feature white walls and are more traditional in style. Please be mindful of the decor as well as the fixtures and features.

TEARDOWNWe would be grateful if you could teardown the rooms once you have completed your workshops and place your rubbish neatly in a pile.

Thank you for your help!

If you need anyhting contact usPeter Fossick viaM: +44 7972 905 474 - call if its urgent or WhatsAppSLACK: DesignOpsGC2019 @Peter FossickorDavid Iball viaM: +44 7795 480 497 if its urgent or WhatsAppSLACK: DesignOpsGC2019 @David Iball

WORKSHOP PREPARATION GUIDE

Thank you for agreeing to faciltiate a workshop!

The attendees are super excited to be attending.

Here is some information and a guide to help you prepare your workshop.

AcademyI SD

Thanks to IXSD.Academy for donating the materials!

Special thanks to InVision for Sponsoring the Dave Malouf Workshop

The GlobalOps Network is the organiser of the event and the conference has been produced by Factotum Design, Media and Innovation LtdLLC COMPANY NUMBER : 07858528 | UK TAX Number: 62761 20246

Time Speaker Title

09:10 Peter Fossick Welcome & Introduction

09:20 Doug Powell - VP of Design, IBM 'Scaling & embedding ‘Enterprise Design Thinking at IBM'’

10:00Martin Dowson - Director of Design Systems at Lloyds Banking Group

‘Beyond Agile: DesignOps & ResearchOps at Lloyds Banking Group’

10:30Matt Gottschalk & Ben Frank-- DesignOps Managers at Centrica

‘Setting-Up DesignOps Functions - lessons for scaling’

11:00 BREAK - Tea & Coffee

11:15Tammie Lister - Design Lead & Experience Producer

‘Lessons from growing design in the open (Source)’

11:45Chris Gibbins - Director of UX & Optimisation

‘Customer Experience Optimisation - Evolving the digital experience at pace & scale.’

12:15Boris Divjak - Head of Design, Unboxed

‘Theories Of Change to guide the design of future service innovations’

12.45 LUNCH Local foods inspired by Manchester’s diverse communities

13:30Dave Malouf - Consultant, Group of Humans

‘How good design is the result of good design practices by using a DesignOps framework.’

14:10Tim Loo - Executive Director of Strategy at Foolproof

‘Turning ideas into businesses at speed: Creating the 1st autonomous vehicles insurance product’

14:40Miroslav Azis - Design Lead, IBM Design

‘Can DesignOps take an infrastructural approach to building sustainable human-centered businesses.’

15.10 BREAK - Tea & Coffee

15.30Hammad Khan - Head of Digital for Accenture Interactive (Dubai)

‘Insights, lessons, tips and inspiration in organisation design using DesignOps to set up design practices.’

16.00 Andy Ingle & Jess Brennan, Subsector‘Building successful client/agency teams to deliver strategic value and tactical outcomes.’

16:30Robin Wong - Principal, BT Design Group

‘Practical hacks for scaling Design Thinking using DesignOps’

17:00 Daphne Bourne'Crafting the three legged stool with product, tech and design for effective collaboration; while maintaining the health of your design team'

DAY 1 - Thursday, May 30thCONFERENCE - Deansgate Suit 2 & 3

DAY 2 - Friday, May 31stCONFERENCE - Deansgate Suit 2 & 3

WORKSHOPS: DAY 2 - Friday, May 31st

Time Speaker Title Room

14:00 - 16:30 Douglas M. Smith‘Closing the gap between service design and delivery’

Meeting Room 2

14:00 - 16:30 Miroslav Azis ‘IBM Enterprise Design Thinking’ Meeting Room 3

WORKSHOPS: DAY 3 - Saturday, June 1st

Time Speaker Title Room

08:30 to 16:45 Dave Malouf ‘DesignOps and the reason to live’Meeting Room 8 & 9

09:00 to 13:30 Peter Fossick ‘Service Design using DesignOps’ Meeting Room 3

08:30 to 16:45 Greg Nudelman ‘The Lean UX Playbook Workshop’ Meeting Room 4

Time Speaker Title

09:10 David Iball Welcome & Introduction

09:20Peter Fossick - Senior Director of Service Design, Factotum

‘Designing services using DesignOps’

10:00Mary Cook - Design Director at FutureGov

'DesignOps - Practices and behaviours for transforming government services'

10:30 Hayley Hughes, Lead Designer, Airbnb‘Designing products and the way organizations work are not mutually exclusive; to do one well, you have to do the other!’

11:00 BREAK - Tea & Coffee

11:15Priya Chandrasekaran & Dawn Herman of Google

'How Google use DesignOps and celebrate a bottoms up and top down approach to leadership.'

11:45Andrew Nott, BBC Sport Tom Bradley, Code Computerlove

‘What is studio culture and is it still important?’

12.15Phil Dearson & Jessica Gregson Partner at Subsector

‘The N2D Method® is a decision model and judgement protocol.’

12:45 LUNCH Local foods inspired by Manchester’s diverse communities

13:30Samir Dash - Principal Designer & Author

‘Exploring a framework to build a scalable, portable design system for collaboration and automation by machines.’

14:10 Tim Schoch - Lead UX Designer ‘Design Systems - the full story’

14.40Ramin Javanmardy, Head of DesignOps at Sopra Banking Software

‘DesignOps in practice - building teams, culture and capability to deliver digital transformation’

15.10 BREAK - Tea & Coffee

15:30Karoline Kwon - Senior Service Designer at Digitalist Group

‘A new approach to combining inside-out approaches to fostering a culture of innovation, applying lean methods and experimenting using an intrapreneurship model'

16:00Marcela Ospina Salcedo - Lead Service Designer

'The do’s and don’ts of setting up a design practice in a large organisation.'

16:30 Marcus Kirsch'Exploiting the spaces between the silos- creating new cultures beyond traditional boundaries and silos.'

17:00Samuel Salzer - Lead Behavioral Strategist at Behavior Lab Sweden

‘To change organizations, you need to change behaviour - using behaviour sciences to create behavioral designers in the crowd’

AcademyI SD

Factotum

Factotum AcademyI SD

InVisionApp is the digital product design platform used to make the world’s best customer experiences. Create rich interactive prototypes and use InVision Cloud to support the entire product design workflow

— connecting teams and supporting collaboration. Seamlessly communicate, gather feedback, and move projects forward.

Factotum is a digtal design and strategy consultancy that applies service design thinking, lean start-up principles

and agile methods to deliver transformation at speed and scale. With a range of sector experience, we embed our

people within organisations to transformation their culture, optimise their processes, deliver new products, develop

service experiences and unlock value.

Mailchimp is a cloud based campaign platform. With Mailchimp’s mobile app, you can stay on top of your marketing even when you’re on the move.

Mailchimp’s tools and platform allow you to get closer to your customers and understand what they want.

Create unique campaigns, integrate tools, and deliver meaningful content!

IXSD Academy help people and organisations to develop skills in design, creativity, strategy and innovation with our courses and bootcamps. Learn and apply Design Thinking, Service Design, UX Design, User Research,

DesignOps and Agile Methods. We deliver our learning experiences on-site, off -site and internationally.

We’re AQUENT StudiosWe’re a studio with the scalability and speed to keep

pace with your business. Our specialty is DIGITAL, CREATIVE, and BRAND EXECUTION, giving you a trustworthy extension just when you need it most.

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