Taking your Business Technology Further

First Communications: At A Glance

Technology Provider since 1998,

serving thousands of Businesses

throughout the Midwest

24x7x365 Network Management

Center (NMC)

Data Center and Colocation Facilities

in Cleveland and Downtown Chicago

Serving Diverse Businesses ranging

from SMB to Enterprise

Headquartered in Akron, Ohio

Why First Communications?

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With so many technology providers out there, what makes First Communications stand out from the rest?

Over 40% of our organization is dedicated to Network and Customer Engineering, who work endlessly, managing and monitoring our proprietary network.

The average industry tenure of our organization is over 15 years of telecom and technology experience.

We customized technology solutions based your current and future IT needs.

We provide you with a team of dedicated, highly trained and empowered specialists to ensure a Five-Star service delivery experience.

First Communications – Our Network

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• Midwest Focused• National Footprint

The Differentiation of SERVICE24x7x365 Network Management Center

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Technology Expertise at your Service: Staffed by certified network engineers 24x7x365 monitoring the status and administration of the network infrastructure

Intelligent Eyes Watching your Network: Contact, proactive surveillance of backbone equipment and facilities at both layer 2 (data) and layer 3 (network).

Customizing your Network and Application Design: Network Engineers provide Installation coordination and support throughout the design and turn-up process

The Differentiation of SERVICE24x7x365 Care and Repair Center

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Responsive Support team

Empowered Employees to

make decisions on your behalf

Locally Based

Dedicated Support

Experienced technical staff

We are 100% committed to providing our customers with the highest level of customer service in the industry.

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Product Portfolio

EthernetFirst Communications Ethernet Solution allows businesses to stay ahead of the curve, allowing you to easily and economically scale to meet increased bandwidth requirements.

MPLSConnect multiple business locations using First Communications MPLS solution, allowing prioritization of network traffic based on your business requirements.

SIP TrunkingFirst Communications SIP Trunking technology enables voice and data to use the same network, resulting in lower costs, and the ability to respond to changing demands.

VoiceFirst Communications provides integrated voice solutions that are reliable, cost-effective, and flexible.

InternetDedicated Internet access is essential to business and First Communications can deliver the speed and reliable uptime that you need, locally or across the US. From 1.5 Mbps T1 service up to a Gigabit + Ethernet connections.

It is our mission to deliver business advanced technology solutions that are reliable and secure. We offer a wide range of products and services to meet the demand of our business customers

Data CenterFirst Communications guards your business communications with both physical and virtual protection solutions in a secure, dedicated carrier-grade environment.

Managed ServicesFirst Communications offers a suite of proactive network management and monitoring services designed to keep your critical network resources up and running.

Cloud ServicesFirst Communications cloud services allows your business to work faster, more efficient and more cost effective.

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Data Center – Dedicated Colocation Cabinets

24x7x365 Access

Remote Hands and Eyes

Protected power

UPS and Two Mega Watt Diesel

Generators

Minimized risk of power-related

system downtime

3 Distinct Electrical Entrance

Facilities

State-of-the Art Environmentally

controlled facilities

Robust network connectivity

Technologically diverse network

assures connectivity for mission-

critical systems

Centralize the Customer’s Internet Access with an MPLS Network

Remote User VPNs

3 MB

1.5 MB 1.5 MB

3 MB

First Comm Data Center

Ethernet Internet Access

Managed Router Service

Host LocationFirst Comm

Managed Router

First CommManaged Network

Security

Two Shared Rack Units

Remote Location BFirst Comm

Managed RouterRemote Location A

First Comm Managed Router

Ethernet Access to First Communications’ IP VPN MPLS Network

First Comm’s Ethernet Switch

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Included with an MPLS Network

Views available for Managed Router

Solution DIA

Access the Performance Management

Portal via the Internet with a secure login

The Performance Management Portal

will give you the power to optimize your

network

New! The Customer Management

Portal, will provide a single sign on view

into your Network, Billing, Ticketing,

Orders and other Product Applications,

such as Managed Network Security

Included with MPLS and Dedicated Internet Access with a Managed Router Solution

Advanced Network Management Tools–Performance Management Portal

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Unified Threat

Management

Choose the level of

security you need

WiFi Appliances for the

SoHo

Managed Network

Security PortalSupports Regulatory

Compliance with Reporting

Managed and Protected by First Communications

Coming March 2014 - Managed Network Security

Coming March 2014 Cloud Services – Infrastructure as a Service

Virtual Data CenterHave access to virtually limitless computing power and elastic storage capacity.

Cloud Data Backup & RecoveryHave a single, integrated approach to data protection that covers you against all data-loss scenarios.

Private CloudCan provide custom built, a single server, or pre-configured based on your specific requirements

Cloud ServersVMware based that are built to deliver reliable and secure performance

Fully Managed ServerCustomizable managed server infrastructure to meet your business needs