Presented by: Ahmed AsfahaniElayne LewisRae Levenson

Agenda

Types of behavior. How to demonstrate assertive behavior. Important four steps to follow. Role play. Why assertive? Questions? Activity. Conclusion.

Types of behavior

Aggressive Passive Aggressive Passive Assertive

Demonstrating assertive behavior

Practice makes perfect. Follow the golden rule. Evaluate the situation-different cultures. Don’t hurt others. Avoid using “absolute words”. Listen effectively.

Important four steps to follow Summarize. State. Specify. Describe consequences/benefits.

Why assertive?

Mutual respect. Improved self-esteem. Reduction in stress. Clear messages. More productive/better results. Maintain face and relationships.

Questions?????

Activity

REMEMBER

THANK YOU FOR YOUR TIME AND ATTENTION.

WE WILL SEE YOU NEXT MONTH!!