Firm Culture. Nature: social skills allowing us to manage with situations and people Pluses: good...
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Transcript of Firm Culture. Nature: social skills allowing us to manage with situations and people Pluses: good...
Firm Culture
Firm Culture
Nature: social skills allowing us to manage with situations and peoplePluses: good relations with other people, good manners, contributing to other people’s comfort.These skills are a necessary pre-requisition for successful business!
Firm Culture in main points
Meetings Small talk Polite behavior Conflict management
Meetings
Introducing yourself Introducing without mentioning personal
qualities Shaking hands – when meeting a client, a
colleague from another branch, the superior is the first to offer his/her hand
Greeting by disadvantaged person A business card
Small talk – techniques:
Before serious meetings, during business dinners and lunches
Techniques: listening, understanding, disregard of exterior factors, no wrong steps, listening – active and passive
Polite manners:
Be open and polite Meeting a guest Punctuality: sign of respect for the other
person’s time When using the technical equipment At the work place = our mirror. No chaos, dirt,
signals for a well-organized and arranged person.
In the office coffee
Conflict management
Conflict – when? Professional dispute – personal offence
Steps to solving: cause, trying to understand the opponent, choice of neutral ground, without direct personal messages, empathy, offering problem solving, mutual decision
Conflict development
Hidden period – tense atmosphere
Realizing the conflict
Manifestation – dispute, contradiction
Consequences – for the work, the firm team, the person
Manager’s Role in Conflict Solving
Domination – giving orders Emphasis on above-team goals Elimination of the culprits The conflict should be let to develop on itself Partial solving Mediator- moderates + helps solving the
problem
Communication in the Organization Nature: А----------------------------В a message is given it is accepted and decoded responseMoments:- What to say? / content/- How to say it? / form/- How to send it?- Addressee?/ Who is going to receive it/
Types of Communication
Verbal- speech, language Non- verbal – intonation, body posture, face
expression, distance
More important language signals- Vision – general and detailed identification- Tactile – touch, patting, embrace, hand shaking- Distance – from 50 to 350 cm
- Voice – pitch, intonation, strength.
Presenting the Information
logically structured comfortable to the audience, moderate, well- structured expressions and sentences
Clear presenting style Report – parts - introduction/ problem presenting,
giving possible solutions,recommending one of them. Conclusions and recommendations.
Oral speech:good preparation, choice of form presentation,self-confidence, reticence.Theory+examples+ own reflections.
Rules for praise
Everyone deserves to be praised We say thank you for a particular work
done Only praise Public praise is recommended Accepting the praise: we thank without
denying, we do not expect more.
Meeting
Organization: aim, participants, division of the tasks, agenda, rules for behavior
4 types of participants: giving information, decision taking, decision accomplishing, execution, beneficents.
Correct Meeting - Rules
Chairperson + assistantMember of honor – on the right of the chairpersonReminding the main work rules Strict observance of the time for statement75% - expressing, 25%-debatingNo deviations from the topicIn case of conflict – the opinion of the chairperson is
taken into considerationAt the end- the decisions taken are repeated
Comment of the meeting
From a distant observer – there is a scale with indexes:
-participation, collaboration
-communication between the participants
-problem solving
-listening to the speaker’s problems
-summarizing/distribution of the tasks
-deciding on the plan of action after the meeting
Staff consideration
Why?- everyone wants to be appreciated in their work. Observation +judgment /attestation. Fair and strict procedure.
How? – with preliminary clear criteria for appreciation of their work
Criteria for judgment:
Base result – main goal of the post Quantity/Quality of the result Is there professional advancement as qualification? The work done?-level of realization of the work
possibilities Motivation for work/ persistence, flexible thinking,
professional interest to the work,responsibility/ Level showing how necessary the worker is for the
organization Achievement – work salary
Firm etiquette / Rules for behavior the employee towards their head Asking for clarification Initiative Gives their own ideas Respect the rules for personal life to the others Accepts criticism Keeps secrets Accepts orders Doesn’t speak against their head
Rules for work with the staff
Loyalty to the inferiors Communication with everyone Creating a positive psycho-climate. Desire for change Benevolence, responsiveness Team spirit - collaboration Creativity work Self- requirements Enthusiasm
Rational style of work
Without excessive emotions Avoiding incompatible people Work+ Leisure Sports+ Hobbies Psychological settings against stress – Optimism,
benevolence Acceptance of the philosophical particularities of the
others Friendships, communication with art, free-time
activities
Great leaders are:
They find the unique in the employee Usage of the strong sides of the
employees instead of training new people Acknowledgement and praise on the work
accomplished Ability to work with everyone Desire for work and change