Fireman's Fund Case Study
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Fireman's Fund Retains Millennium Group For Office Services Management LIBERTY CORNER, NJ -- The Fireman's Fund Insurance Company has inked a multi-year deal with the Millennium Group for on-site office and facilities support services within 13 facilities across the U.S. At FFIC, Office Services encom- passes mail, central and distributed print/copy, shipping/receiving, file room management, reception services, pro- curement activities, and light facilities. For these services, TMG is deploying over 120 employees throughout head- quarters and operating facilities in northern and southern California, Chi- cago, Atlanta, New York, Dallas, St. Louis, Hartford, Bethlehem (PA), and Liberty Corner (NJ). Here is a peek at the FFIC operation in Liberty Corner, NJ. Case Study MAY/JUNE 2007 / MAIL: The Journal of Communication Distribution 60 Fireman's Fund Insurance Company began in 1863 in San Francisco, and its name re- flects its colorful beginnings. FFIC was named for an arrangement in which it paid 10 percent of its profits to widows and or- phans of firefighters -- a social mission that today provides millions of dollars in grants for equipment, training and educational programs to fire departments across the country. TMG offers FFIC its expertise in of- fice services. Fireman's Fund National Facilities Manager Dean Selna (second from left) with The Millennium Group President Timothy Kerner (third from left), and Executive Vice President Frank Farnacci (first from right). Also,The Millennium Group National 0perations Manager The FFIC Reception area is staffed by professionals such as Sylvia Schloeffel, who now handles both the switchboard and the reception area. This consolidation was one of the best practices identified in looking at the 13 facilities. for Fireman's Fund Insurance Company, David Rodriguez (first from left)
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Transcript of Fireman's Fund Case Study
Fireman's Fund Retains Millennium Group For Office Services Management
LIBERTY CORNER, NJ -- The Fireman'sFund Insurance Company has inked amulti-year deal with the MillenniumGroup for on-site office and facilitiessupport services within 13 facilitiesacross the U.S.
At FFIC, Office Services encom-passes mail, central and distributedprint/copy, shipping/receiving, file roommanagement, reception services, pro-curement activities, and light facilities.For these services, TMG is deployingover 120 employees throughout head-quarters and operating facilities innorthern and southern California, Chi-cago, Atlanta, New York, Dallas, St.Louis, Hartford, Bethlehem (PA), andLiberty Corner (NJ).
Here is a peek at the FFIC operation inLiberty Corner, NJ.
Case Study
MAY/JUNE 2007 / MAIL: The Journal of Communication Distribution
60
Fireman's Fund Insurance Company beganin 1863 in San Francisco, and its name re-flects its colorful beginnings. FFIC wasnamed for an arrangement in which it paid10 percent of its profits to widows and or-phans of firefighters -- a social mission thattoday provides millions of dollars in grantsfor equipment, training and educationalprograms to fire departments across thecountry. TMG offers FFIC its expertise in of-fice services.
Fireman's Fund National Facilities Manager Dean Selna (second from left) with TheMillennium Group President Timothy Kerner (third from left), and Executive Vice PresidentFrank Farnacci (first from right). Also,The Millennium Group National 0perations Manager
The FFIC Reception area is staffed by professionals such as Sylvia Schloeffel, who nowhandles both the switchboard and the reception area. This consolidation was one of thebest practices identified in looking at the 13 facilities.
for Fireman's Fund Insurance Company, David Rodriguez (first from left)
61
MAY/JUNE 2007 / MAIL: The Journal of Communication Distribution
The TMG professionals working in the Re-cords Management area at FFIC must bewell versed in insurance and have an eyefor detail. FFIC handles a variety of spe-cialty insurance lines, so professionalssuch as Helena Noonan (top), Linette Flem-ing (middle), and Barbara Flanagan (bot-tom) must cross check each record andplace it in the correct area for retrieval.
Eugene (Gene) Wuest runs the Support Services show at FFIC's Liberty Corner operation.As office services manager (site manager), Gene is well versed in all areas of support oper-ations. Here, he is checking supplies and filling orders for FFIC customers.
TMG has found efficiencies by bringing mail together with mail and copy services. MarioMacera manages to run these dual operations by making mail a priority in the morning andlate afternoon and filling the middle hours with work in the copy center.
The office services crew together after a busy day realizing efficiencies for FFIC. Its effortswill redound to cost-cutting and enhanced productivity.
