Fiori customer interest_groups

SAP Fiori Customer Interest Groups

Marie Kretz

September 4th, 2014 Customer

© 2014 SAP SE or an SAP affiliate company. All rights reserved. 2 Customer

Agenda

What is SAP Fiori?

What are SAP Fiori Customer Interest Groups?

Collaboration opportunities

What to expect

How to join the interest group?

Additional information

What is SAP Fiori?


Fiori in a nutshell

SAP Fiori represents a new design and user

experience targeting simplification and ease of

use running seamlessly on multiple devices

such as desktop, tablet and smartphone.

SAP plans to continue to invest in providing a SAP

Fiori user experience for a broad range of

solutions.

For the definition of SAP Fiori apps, we are

following a role-oriented approach.

What are SAP Fiori Customer

Interest Groups?


Definition and goal

Definition

The SAP Fiori Customer Interest Group is open to every customer

interested to work with us on defining and improving SAP Fiori. It is

organized by LoB areas, industries, and SAP solutions which are

focus areas for Fiori development now and in the future.

Goal

We want to develop a close relationship that extends over more

then one development cycle and collaborate with end users as well

as interested subject matter experts on an ongoing basis.

The exact collaboration needs and time frame for a Fiori App is not yet

determined and will be communicated by the area responsible when

known.


LoB areas, industries, and SAP solutions in focus

SAP Fiori Customer Interest Groups @ Customer Influence

• Asset Management

• Environment, Health, and Safety

• Human Resources

• IT Management

• Research and Development, Engineering (SAP PPM,

SAP PS)

• Retail and Multichannel

• Customer Engagement & Commerce (CEC)

• Finance

• Governance Risk and Compliance (GRC)

• Idea to Delivery (SAP PP, SAP QM, SAP SCM)

• Sourcing to Pay (SAP MM, SAP MM-PUR, SAP SRM)

• Transportation & Logistics (T&L)

https://influence.sap.com/ct/c_h.bix?a=OD5979





Customers who register for a working group

• Involve end-users in validation activities who help us to understand

their real needs

• Agree in general to be informed about future SAP Fiori

engagements

• Benefit from regular product update events

• Receive invitations to concrete engagement projects

• Can de-register from the working group at any time


Feedback Agreement

Before collaboration can

begin, we will check if the

Feedback Agreement

document is already in place.

We will contact you if action

needs to be taken.

Once signed, this is

applicable for any app or

other project.

Ensure

Non-disclosure

SAP Feedback Agreement

Customer

Commitment

Clarity on Intellectual

Property

Project Independent



SAP customers & end-users are

at the heart of Fiori apps design

3 Collaboration Opportunities

Portfolio & Roadmap Definition

Design Phase

Development


3 Collaboration opportunities in detail

Portfolio, Roadmap Definition

Develop the right apps

We analyze the most frequently used

functionalities and define a list of use

cases and roles.

Development

Develop the apps right

We setup regular user validation

sessions to review apps in

implementation.

Designers, user researchers, and

developers capture your input and

roll-in the feedback to further

improve the apps until delivery.

Design Phase

Design the apps right

We start with the description of the main

user (persona) for a group of apps and

then design initial screen flows.

Once these are available, we engage with

real end users and validate the persona,

the use cases, and the initial designs.

Your users give feedback.

You validate the selected use

cases and roles that drive value in

your organization.

Your users validate and give

feedback up until the release of

the app.

What to expect


Planned activities and estimated efforts

• Regular participation in the SAP Fiori Customer Co-Innovation calls

(approx. 1 hour every 6-8 weeks): Overview of current and planned SAP

Fiori apps, demos, and possible special presentations.

• Close collaboration with end users during the design phase of the

apps: 2-3 individual conference calls over 3 weeks (approx. 1 hour

each).

• Loose collaboration with the end users during the implementation

phase: 1-2 conference calls over 2 months (approx. 1 hour each).

• Possible participation in future Customer Pre-Release reviews

scheduled over 2 days just before release of an app: several sessions

approx.1 to 1,5 hour each.


Customer role

Participating customers will be

kindly asked to:

• Involve end-users in these

activities who help us to

understand their real needs

• Work with us and provide feedback

on an ongoing basis as the SAP

Fiori App creation proceeds from

personas through use cases and

initial screen flows to

implementation.

Participating in a Remote Usability Test

http://experience.sap.com/participate/participating-in-a-remote-usability-test/

http://experience.sap.com/participate/participating-in-a-remote-usability-test/


Fiori Customer Engagement Experience Example

Research Request

• Online session for

end-user

interviews: 1h

• Participate in phone

call to validate

learnings: 1h

Registration

• SAP

Fiori@Customer

Influence

• Receive Email

• Sign Feedback

Agreement

Co-Innovation Call

• Participate every

6 - 8 weeks: 1h

• Learn about next

collaboration

opportunities

• Get updates on

Fiori apps

Design Validation

• Set-up / Participate

in end-user

validations: 2 calls,

1h each

Development

Validation

• 1 remote product

review with

IT/Process expert

and end users: 1h

Customer Pre-

release Reviews

• Provide feedback

on new apps:

>1h – depending

on number of

apps reviewed





How to join the interest group?


Influence SAP Fiori

SAP Fiori Customer Interest Groups

Sign-up via: SAP Fiori@Customer Influence






SAP Fiori@Customer Influence

Step 1:

Decide for focus

Step 2: Register

Additional information


You can also learn more about SAP Fiori here

Customer Influence: https://influence.sap.com

Fiori on the SAP Hana Marketplace: http://www.saphana.com

Fiori Experience Page: https://experience.sap.com/fiori

Installation & Configuration: https://help.sap.com/fiori

SAP website: Two UX solutions now included with sap software

Participate in improving products with SAP: http://experience.sap.com/participate/

https://influence.sap.com/

http://www.saphana.com/

https://experience.sap.com/fiori

https://help.sap.com/fiori

http://www.sap.com/search/search-results.html?Query=two-ux-solutions-now-included-with-sap-software

http://www.sap.com/search/search-results.html?Query=two-ux-solutions-now-included-with-sap-software

http://experience.sap.com/participate/

http://experience.sap.com/participate/

© 2014 SAP SE or an SAP affiliate company. All rights reserved.

Thank you

Contact information:

Marco Dorn

Customer Engagement Initiative

SAP SE, Dietmar-Hopp-Allee 16

69190 Walldorf, Germany

T +49 6227 7-48233

F +49 6227 78- 43982

M +49 151 5711 8702

Marie Kretz

Fiori Customer Engagement

Frontrunner Applications Team Walldorf

SAP SE, Dietmar-Hopp-Allee 16

69190 Walldorf, Germany

T +49 6227 7-49022

F +49 6227 78- 41496

M +49 151 438 200 86

Fiori customer interest_groups

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