Fiona Beatrice O’Donnell Director of Legal Services University of Dundee
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Transcript of Fiona Beatrice O’Donnell Director of Legal Services University of Dundee
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Fiona Beatrice O’DonnellDirector of Legal Services
University of Dundee
Underpinning a change in culture
and sustaining a mediation service
The Value of Resolving Disputes
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“Service Checks”
“Service checks”on what we are trying to achieve
the strategy for a collaborative vision & practice
action plans for a range of options to de escalate
not formalise
not “either or” but “both and”
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Key elements in sustaining a resolution focus
recognised points of impact for mediation working at an environment where it is “normal” to consider mediation: 5 critical factors
identity and continuity of the mediation team and its values
keeping dispute resolution in the news
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building blocks of edr skills and mediation
the concept of self use of edr for staff and students
making realistic progress on costs and time
sharing and learning and the value of the impartial outsider
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assessment of critical factors
reflecting the Institution’s own aims for the future
realising the investment and taking account of feedback
nurturing the mediation values and being bold!