FINEX Group Collection Agencyfinexgroup.com/index_htm_files/FINEX Group LLC_Business_Overview... ·...

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Welcome to FINEX Group Business Overview FINEX Group Collection Agency The Shortest Distance To Your Money”

Transcript of FINEX Group Collection Agencyfinexgroup.com/index_htm_files/FINEX Group LLC_Business_Overview... ·...

Page 1: FINEX Group Collection Agencyfinexgroup.com/index_htm_files/FINEX Group LLC_Business_Overview... · Once my account with Finex Group Collections is set up, how do I submit my customer

Welcome to

FINEX Group Business Overview

FINEX Group Collection Agency “The Shortest Distance To Your Money”

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Business Overview

The Finex Group offers collection and debt recovery services. Finex Group Collections is led by a team

of individuals with world-class experience and skills in collection, debt recovery, financial services, and

corporate management. Combining business intelligence and comprehensive technology, Finex Group

Collections is able to meet your company’s business goals.

Our team brings decades of diverse, successful experience, excellent negotiating and customer service

skills, and with a history of success in the collection, debt recovery, and financial industry. Finex Group

uses state-of-the-art technological infrastructure. We employ a dedicated information technology staff

to manage and maintain the operating environment and technologies. Our technology and infrastructure

is solid, secure, and reliable.

Programs Supported

Finex Group provides over 30 years experience

in all aspects of debt collections with established

managers and collectors. Finex Group can help

reduce your losses by recovering your delinquent

accounts. We offer collection services for a wide

variety of businesses such as:

Credit Card

Consumer Loans

Commercial Loans

Towing

Legal Services

Auto

Mortgage

Medical and Dental

Telecommunications

Services Offered

Finex Group uses leading technologies, highly

specialized training, experienced managers and

collectors. We achieve our high rate of recovery

using techniques and skills such as:

Industry Knowledge

Telephone Collection Programs

Power Predictive Blend Dialer

Collection Letters

Credit Reporting Services

Customized Collection Reports

Online Account Monitoring

Automated Operations

Customized Client Campaigns

Superior Customer Services

Same Day Payment Processing

Research and Skip Tracing

Mission Statement

Quality We employ professionals in the collection

industry. Our team is committed to providing quality

service.

Compliance We comply fully with the collection

industry operating regulatory requirements. These

requirements are documented in the Finex Group Best

Practices Service Guide.

Customer Service We are committed to professional

business practices when working with consumers. We

employ experienced, articulate, client focused

collection personnel.

Technology We deploy technologies that empower

our employees to perform to the highest professional

standards. We offer a reliable and highly secure

infrastructure.

Finex Group Collection’s mission focuses on four principles. We are committed to providing excellent

service with greater returns, at the lowest cost to our clients. By focusing on these principles, our team

will ensure the end results of achieving “Client Satisfaction”.

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Once my account with Finex Group Collections is set up, how do I submit my customer account information for collections?

There are many ways you can send us the consumer

debt account information. You can forward accounts by

phone, email, fax, courier, internet file transfer, mail, or

other related method.

How long will it take for Finex Group Collections to start collecting the debt after I have placed the account?

Finex Group will begin working consumer debt accounts

within 24 hours. You will receive an “acknowledgement

of placement” statement from us. It is important that

you check this acknowledgement for accuracy and call

us immediately to report any errors.

What if I receive a letter, a call, or payment from my customer?

If you receive any communication or payments from

your customer, it is important to contact Finex Group

immediately. Additionally, if you receive a call from

your customer, advise he or she to contact Finex Group.

If you receive a bankruptcy notice or other requests, this

can affect the collection process and could have

serious legal ramifications. Forward the information

and contact us immediately.

What if my customer disputes the debt or the amount owed?

Finex Group will send copies of supporting documents

that were provided by you to your customer. If needed,

we will contact you to obtain backup documentation

that were provided by your customer.

There are many ways you can send us information.

Supporting documents can be forwarded by fax, email,

courier, internet file transfer or mail.

When will I receive updates on my accounts? Will I receive reports from Finex Group Collections?

Finex Group will generate electronic reports that

include information such as activities performed on the

consumer account, payment, and other related

information.

What should I do if I have adjustments to my account, such as a balance change?

Simply call us or send an email about the

adjustment, and we will update your account.

What is the process of working an account?

Finex Group will create a campaign specific to our

client’s accounts industry, and for the desired effect.

The campaign is based on statistical and historical

data that has demonstrated the most effective

contact rate. Additionally, we must comply with

the multitude of differing state laws, along with

applicable federal laws.

If the consumer needs to be located, we will utilize

our skip-tracing procedures. The first collection

letter is sent immediately to inform the consumer

that the account has been placed with Finex Group

for collection proceedings, and then we execute the

collection procedures.

What is the duration of a campaign?

Your customer accounts are worked for 150 days.

Our goal is to collect payment in full. There are

times it may be to the client’s benefit to set up a

payment plan. If we can arrange payment during the

first 150 days, we will make arrangements on our

client’s behalf.

If we are unable to obtain payment in full or

establish an effective payment plan after the

150-day period, we will suspend the account for

six months. This is an attempt for the consumer to

improve their financial situation. We will attempt

collection after 150 days, which this cycle continues

until we conclude to a final outcome.

For commercial accounts, the collection process

differs. Finex collection managers will assist our

clients once we have set up account placements for

commercial accounts.

When does Finex Group Collections file a report with credit reporting agencies?

Finex Group will report accounts as delinquent at

90 days or as allowed by Federal regulations.

When should I expect to receive payment after Finex Group Collections has received funds from my accounts?

Finex Group will remit payments to our clients on a

monthly basis.

Service Information

The Finex Group ensures that our clients understand all aspects of our services. To assist you, listed below are

helpful questions and answers about our services.

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For More Information

Finex Group staff is available to assist you with information about services for your business and how we can help you increase revenue. Please call or email today. You’ll be glad you did.

Finex Group Collection Services

22 Great Oaks Blvd. Suite 230 ■ San Jose California 95119

877-44-FINEX (443-4639) ■ (408) 343-7900 ■ www.finexgroupllc.com