Finding your digital sweet spot

Vishal D MehtaReliance Industries Ltd.

25th May, Mumbai

Ubiquitous & AnywhereComputing

The Real & Virtual World

Connected Intelligence

2

De-mystifying Digital..

What are the expectations from digitization

So what’s really the Scope of Digitization

What will the digital destination encompass

How do we get there

What are some challenges on this journey

What are some solutions and enablers that can be implemented

Points for discussion

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De-mystifying Digital..

Companies which have developed businesses on already available digital platforms enabled by Internet

Creation of physical products

But the good news is that we CAN also be Digital…

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Examples

Maintenance Engineer

Operations Manager

Check if Asset is ok

If Asset is down or productivity is low, check for problems

Verify the problem and action plan

Check for spare parts in Inventory or

Send Asset for repair services

All this is a Step-by-Step process with manual intervention leading to loss of productivity and impact on output

Check if operations are running as planned

If an issue has been reported, analyze the issue and find root cause

Take action based on standard operating procedure and/or own experiences

Record the issue, findings and the solution

In the above process, the manager has to be continuously on top of each and every aspect of plant operations – leaving the manager no time to plan for improvements

Machine Self

Assessment – Artificial

Intelligence

Machine detects

potential failure

Machine interprets

cause

Machine checks for

spare parts

inventoryMachine checks for services

due

Machine creates incident

for repair

Auto correct

complete

Automated Plant

Intelligence

Assess plant

healthEvaluate

the problem

and criticality

Notify the plant

manager

Create an incident in the system

Assign to service

and repair engineer

Auto correct plant

problem

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Scope

The digitization journey can be a success when all the stakeholders working for and with your organization participate and understand that they are a part of the transformation.

Focusing only on one or some of the stakeholders can disrupt the value chain and lower the expected outcome from the initiative.

Also to be included are the operations team and business teams to generate new ideas on managing the business and new avenues of growth.

Along with the focus areas, it is essential to lay down the outcomes that would be expected from the selected initiatives and if these align with the overall organization goals and metrics.

This will help in looking at the digital journey from a 360o

perspective.

Digitization Focus Areas

DigitizationOutcomes

EmployeeCollaboration

Customer Experience

Partner Integration & Collaboration

Supply Chain & Operations Management

EmployeeProductivity & Improved Automation

Customer Delight & Increased Participation

Ease of doing business and incubation of new solutions

Increased asset utilization, sustainable and safe operations

Creating a 360o perspective

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Outcomes

Reliability• Reduction in plant downtime through

• AI based self learning predictive models for plants

• Field engineers equipped with AR based SOPs & relevant technical specifications on handheld devices

• Cognitive AI based updation of SOPs & RCAs

• Data integrity across hierarchy & dimensions

Productivity• Improved productivity using

• Data driven model based, informed, optimized decisions

• Cut bureaucracy, improve response times providing agility & flexibility to the manufacturing enterprise

• Collaboration across value chains including CRM

• Efficiency optimizations across resources & processes utilizing big data & advance analytics platforms

Human Capital• Curate the expertise of veterans through cognitive based

knowledge harvesting using knowledge management tools

• AI & Deep learning techniques for staff deployments & identifying training needs for upskilling & career progressions

• Innovation culture through social innovation platforms & collaboration across universities, vendors, partners & start ups

Cyber Security & Surveillance• Cyber Security monitoring & preventing attacks on operating

technologies like DCS, SCADA & Plant Networks

• Video analytics & geo fencing based surveillance systems will help monitoring plant & operators for necessary authorization & appropriate PPEs working in hazardous work environment

EHS• Drastically reduce safety incidents through Smart work permits

skill repository based operator deployments, video analytics based surveillance,

• Better control over emission & waste to reduce carbon footprint

• Improved health of employees through fitness tracking devices & integrated health programs

Sensors

Connectivity

Analytics Platform

Smart Apps

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What will it encompass

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How could you get there

Digital Strategy and Vision

Journey Maps

Collaboration

Innovation Centres

Organization Culture

❖ Create a digital vision and goals for your businesses❖ Design a portfolio of digital initiatives along short term

goals and allow long term ones to evolve with the future state business model

❖ Create journey maps for the business process or value chain around which you plan to create a digitization initiative

❖ Identify points in this journey map for digital solutions

❖ A digital journey needs out-of-the-box thought processes to bring up new ideas with effective outcomes

❖ In addition, cutting edge technologies are to be understood and incubated to realize the digital vision

❖ Create a management vision for the digital journey❖ Build in commitment to continuous transformation❖ Be collaborative, nimble and quick in approach to

digitization

❖ Create a cross functional team to design digital solutions❖ Involve vendor teams for ideas and innovative solutions

which can work for your business

Scope ofDigitization

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challenges on this journey

Suggested approach to manage these challenges

Bu

sin

ess

ben

efit

sDigitization Scale

❖ Demonstrate proof-of-concept and use the opportunity tostudy and plan implementation

❖ Minimise disruption to current business

❖ Leverage existing skills and experience with small externaladditions

Start small

Scale Fast

❖ Increase investment and buy-infrom business for successfulsolutions

❖ Fasten speed to market throughexcellence in execution

Generate higher value propositions

❖ Use the created platformto evaluate crossfunctional digital solutions

❖ Increase the worth of yourdigital investment bycreating a digitalframework around it toadd more ideas

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• Create a common digital framework encompassing the following:

• Digital Standards

• Technology Framework

• Digital Architecture

• Vendor Partnerships

Shared Standards & Collaboration

• Invite new ideas and thoughts from within and outside the organization on digitization

• Incubate new business ideas to test the efficacy of the idea and solution

Innovation Centers

• Create a single dashboard view of critical business operating parameters

• Get alerts and notifications for incidents and take immediate actions

Business Operating Centers

What are some of the solutions and enablers that can be implemented - IDEAS

• Use 3D printing for some small components used in manufacturing process

• Experiment with augmented and virtual reality for faster learning of field teams

3D Technologies

• Evaluate drones to check status of assets i.e. pipelines

• Check safety and security of people & plants

• Assist field engineers through remote views

Remote Monitoring

• Use IoT devices and sensors to get real-time information on your assets health parameters

• Track status of delivery trucks for location and driver characteristics

Internet of Things

• Take a stock of the initiativesthat your organization isplanning to implement orimplementing and classify themas digital/non-digital.

• Also look at how any of theseinitiatives align with your longerterm plan of the digital vision.

• Always align your existinginitiatives with your planneddigital projects so that they cangive you an exponentialtrajectory from “collaborative”efforts.

Amongst all these digital projects and initiatives, it is important not to lose sight of information security requirements

Thanks

vishal.d.mehta@ril.com

Ubiquitous & AnywhereComputing

The Real & Virtual World

Connected Intelligence