Financial Coaching & Counseling Listening & Learning Series Slides 2016/Financial... · Financial...
Transcript of Financial Coaching & Counseling Listening & Learning Series Slides 2016/Financial... · Financial...
Financial Coaching & Counseling Listening & Learning SeriesWebinar 4 | Taking It to the Next Level: Exploring Financial Coaching Platforms
& Putting It All Together
September 14, 2016
3-4:30pm ET, 2-3:30pm CT, 1-2:30PM MT, 12pm-1:30pm PT
This webinar is being recorded and will
be available online within one week.
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Housekeeping
Keys to Success on Today’s Webinar
• Join from a quiet space
• Grab a coffee or snack and settle in
• Engage! Send us your questionsand comments as you listen
• Create a watch party with your team to listen & learn together
Tweet at us!
@AandONetwork#FinancialCoaching
Welcome
Fran Rosebush
Director of Field EngagementCFED
www.cfed.org /CFEDNews@CFED cfed.org/blog/inclusiveeconomy
Our mission at CFED is to make
it possible for millions of people to
achieve financial security and
contribute to an opportunity economy.
Who We Are
National learning and advocacy community that seeks to create a …
• More connected and aligned asset-building field
• More coordinated, effective constituency to advocate for policies
• More effective way to collaborate nationally to learn and test better ways to expand economic opportunity
What is the Assets & Opportunity Network?
UW-Extension Financial Coaching Strategies Website:
http://fyi.uwex.edu/financialcoaching/
Center for Financial SecuritySchool of Human Ecology
1300 Linden DriveMadison, WI 53706
http://www.cfs.wisc.edu/
Listening & Learning Series Objectives
Explore and discuss CFS Census results
Share latest research and information with practitioners
Hear practitioner experiences and cultivate peer learning
Capture field perspective to inform national dialogue around professionalizing the field of financial coaching & counseling
(Send chats and tweet at us! @AandONetwork #FinancialCoaching)
What have we explored together already?
How do you compare the definitions of coaching vs counseling and choose when to implement each service?
What are the program models (e.g., volunteer, group, virtual) you can use and which are better for the people you serve?
How do you evaluate these services and use different scales and metrics to demonstrate the successes your clients are achieving?
We’ve examined program design for coaching & counseling
Inputs Activities OutputsST
OutcomesLT
OutcomesImpacts
Impact Assessment
Outcomes AssessmentOutcomes Monitoring
Program Process EvaluationProgram Monitoring
VS.
And we’ve shared lots of resources and tools you can use!
CFS Census & Financial Capability Scale
CFE Fund Journal
CFPB Financial Well-Being Scale
Urban Institute Research Study
CFED Integration Planning Guide
And more!!!
About the Listening & Learning Series Financial Coaching & Counseling
June 8Increasing Focus:Gaining Clarity about ”Financial Coaching” vs. “Financial Counseling” & the Implications for Preparing Your Team
July 13Lead by Design:Deepen Understanding of Program Design & Models to Better Meet People Where They Are
August 10Demonstrating Success:Identifying Metrics to Measure Financial Coaching & Counseling Impact
September 14Taking It to the Next Level:Exploring Financial Coaching Platforms & Putting It All Together
Today’s Objectives
Review prior learning from the Financial Coaching & Counseling webinar series
Discuss design, implementation, and lessons learned with experienced financial coaching practitioners
Explore and discuss online platforms for coaching programs
Share resources to for continued learning
About the Listening & Learning Series Financial Coaching & Counseling
June 8Increasing Focus:Gaining Clarity about ”Financial Coaching” vs. “Financial Counseling” & the Implications for Preparing Your Team
July 13Lead by Design:Deepen Understanding of Program Design & Models to Better Meet People Where They Are
August 10Demonstrating Success:Identifying Metrics to Measure Financial Coaching & Counseling Impact
September 14Taking It to the Next Level:Exploring Financial Coaching Platforms & Putting It All Together
Speakers
Hiba HaroonProgram Manager
CFED
Parker CohenAssociate Director
Savings & Financial
CapabilityCFED
Theresa GibbonsDirector of Asset Building
ProgramsHeartland Alliance
Today’s Speakers
Speakers
Laura MaleckyPartnership Associate
The Financial Clinic
Peter RubensteinVice President, Business
DevelopmentSolutions for Progress
Today’s Speakers
Hallie LienhardtOutreach Specialist
Center for Financial Security,University of Wisconsin-Madison
Technology & Financial Coaching
•MyBudgetCoach
•The Financial Clinic
•Technology Use in Financial Coaching Brief
•Demonstration Videos
•Online/Remote Training & Support
•Website, Resources & Tools
HOW IS COACHING BEING DELIVERED?
• OPTIONS INCLUDED: Online, In person, Group, Telephone, or Other
• Telephone and In Person most commonly chosen by managers and coaches
WHAT RESOURCES ARE CONSIDERED MOST HELPFUL?
MANAGERS:
• IN-PERSON TRAINING
OR PROFESSIONAL
DEVELOPMENT—
67%
• DIGITAL OR WEB-
BASED TOOLS— 62%
• ONLINE TRAINING
TOOLS— 54%
COACHES:
• DIGITAL OR WEB-
BASED TOOLS— 60%
• IN-PERSON TRAINING
OR PROFESSIONAL
DEVELOPMENT—
54%
• OUTCOME
MEASUREMENT
GUIDE— 54%
Next Steps•Financial Coaching Census 2016 – Anticipated Release Date of 9/28/16• To participate visit the CFS website cfs.wisc.edu or sign up to receive financial
coaching updates by visiting: http://fyi.uwex.edu/financialcoaching/
•Cultural Competencies, Equity and Inclusion Study –Interviews to take place October through December of 2016 with brief released first quarter of 2017• To participate in study contact the Center for Financial Security at:
[email protected] or 608-890-0229
POLL & DISCUSSION
Who do you currently target your coaching services toward? Check all that apply.
Public housing residents & Housing Choice Voucher recipients
Workforce development program participants
Immigrants/refugees/non-native English speakers
Female heads of household
Formerly incarcerated individuals
Others? Tell us in the Questions box!
Poll
POLL & DISCUSSION
How would you rate your experience designing and/or delivering coaching services?
Complete beginner
Some experience
Intermediate experience
Seasoned pro
Would you describe it some other way? Tell us in the comment box!
Poll
Would you be interested in connecting with other practitioners with similar interests/ experience for peer learning?
YES
NO
Tell us more!
Poll & Discussion
Practitioner Perspectives
Parker CohenAssociate Director
Savings & Financial Capability
CFED
Hiba HaroonProgram Manager
CFED
What questionsdo you have?
Q & A
What questions do you have?
Share them in the Questions box!
Practitioner Perspectives
Parker CohenAssociate Director
Savings & Financial Capability
CFED
Theresa GibbonsDirector of Asset
Building ProgramsHeartland Alliance
Heartland Alliance is an anti-poverty organization that creates solutions to achieve results and change lives. We do this through a comprehensive continuum
of programs in four areas – housing, healthcare, jobs, and justice.
Our asset building strategies include both program and policy efforts.
• Serve 1200 individuals per year through financial education, individual coaching, and matched savings (Program Area)
• Chair the Illinois Asset Building Group, a statewide coalition committed to promoting solutions to the racial wealth gap and expanding savings opportunities for Illinois families (Policy Area)
Practitioner Perspectives
Parker CohenAssociate Director
Savings & Financial Capability
CFED
Theresa GibbonsDirector of Asset
Building ProgramsHeartland Alliance
What questionsdo you have?
SpeakersToday’s Speakers
Laura Malecky
Partnership AssociateThe Financial Clinic
a product of
Laura Malecky
Introduction to Change Machine VP
September 15, 2016
3pm-4pm EST
Peter Rubenstein
Vice President, Business Development
Solutions for Progress
September 14, 2016
The MyBudgetCoach Platform
What is MyBudgetCoach• One-on-one coaching
In-person
Remotely
• Data collection and
reporting tools
• Highly customizable
platform
• Cloud-based expert
technology includes:
Budgeting tools
Goal tracking tools
Real-time alerts
FinCap curriculum
Goals Budgeting
Financial
Capability
Knowledge
Community Outreach + Expert Technology
Non-Profit Organizations,
Gov’t Agencies, Community Colleges
Client
Goal
TrackingBudgeting
Tools
Financial
Capability
Knowledge
Coach/Counselor/Case Manager
Coaching Beyond the Coaching Session
Member (Client) Site
Coach Site
Program Manager Site
MyBC Expense Tracker
• Manual Expense Tracking
• Client gains intimate
knowledge of finances
quickly
• Flexible tracking
categories/items
• All data shared with
coach
• Alerts for overspending &
underspending goals
MyBC Goal Tracker
MyBC Financial Wellness Curriculum
• Covers core
concepts
• Clients can save all
work online or print
out
• Customized per
client
• Features in-session
exercises and post-
session homework
MyBC Is A Proven Solution!
RESEARCH STUDY OUTCOMES
Contact Information
For more information about the MyBudgetCoach
online financial coaching platform, please contact:
Peter Rubenstein, VP Business Development
Email: [email protected]
Phone: 215-701-8079
What questionsdo you have?
Financial Coaching Website & Resources•http://fyi.uwex.edu/financialcoaching/
•Newsletters
•Publications & Coaching Research
•Forms, Surveys & Coaching Tools
•Training Opportunities
•And more…
Other Websites & Resources•CFS Website:
• https://cfs.wisc.edu/
•Emergency Savings Website:
• https://emergencysavings.org/
•Small Savings Build Big Dreams Website:• http://fyi.uwex.edu/collegesavings/
•Check Your Free Credit Report Campaign Website:• http://fyi.uwex.edu/creditreport/
Thank You!
HA L L IE L IE NHA RDT
HAL L IE .LIENHARDT@W ISC.EDU
608.890.0229
What questionsdo you have?
JOIN US FOR THE
September 28 – 30
Register at www.assetsconference.org
Next Steps•Financial Coaching Census 2016 – Anticipated Release Date of 9/28/16• To participate visit the CFS website cfs.wisc.edu or sign up to receive financial
coaching updates by visiting: http://fyi.uwex.edu/financialcoaching/
•Cultural Competencies, Equity and Inclusion Study –Interviews to take place October through December of 2016 with brief released first quarter of 2017• To participate in study contact the Center for Financial Security at:
[email protected] or 608-890-0229
Next Steps
• Complete the survey and sign up for organizational matchmaking
• Join us for the Assets Learning Conference for additional sessions on financial coaching
Next Steps
• Let us know your suggestions for future learning events
• If you are not already a member, join CFED's Assets & Opportunity Network to stay informed and engaged!
Thank You!