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Role of HR in ManagingAttrition

Submitted by Group 6Ashish Pahuja (WMP 7085)

Avneet Kaur (WMP 7087)

Nupur Mittal (WMP 7106)Rohit Sachdeva (WMP 7123)

Sandeep Kaul (WMP 7124)Vishal (WMP 6060)

Indian Institute of Management Lucknow, Noida Campus

Project Presentation -2012

on

Submitted to Dr. Ajay Singh

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Contents

Definition

Why Attrition

Attrition in Different sectors

Role of HR

Retention Strategies

Case

Summary

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What is attrition

The gradual reduction of a workforce byemployees' leaving and not being replacedrather than by their being laid off.

Retirement

Resignation

Transfer

Death

http://www.google.co.in/imgres?q=attrition&hl=en&biw=1280&bih=603&gbv=2&tbm=isch&tbnid=dNOq4URRtjUtVM:&imgrefurl=http://themindpath.blogspot.com/2011/05/prevent-attrition.html&docid=avWfsMHkSfR8VM&imgurl=http://4.bp.blogspot.com/-IGI4aeeVWGs/TdDYDmzmCdI/AAAAAAAAAP8/t3N4ZUJClK0/s1600/attrition.jpg&w=200&h=206&ei=Yj2jT4GWH4_PrQeTmJXuDQ&zoom=1&iact=hc&vpx=1039&vpy=2&dur=4500&hovh=164&hovw=160&tx=96&ty=100&sig=110679018721305801704&page=1&tbnh=111&tbnw=108&start=0&ndsp=21&ved=1t:429,r:13,s:0,i:160

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Reasons

Relationship with Supervisor

Promised Role did not happen

Personal

Higher Studies

Been here some time

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0

2

4

6

8

10

Job Role

Employee Development

Work Relationships

Feedback & Evaluation

Learning

Environment

Recognition

Communication

Engagement Areas

Employee Engagement

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Industry Trends

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Role of HR Policies in reducingAttrition

Regular training programs as also fast track programs. The formerare more generic and need-based while the latter are comprehensiveand equip employees with the right perspective, attitude and skills tomove up to the next level.

Conducting employee satisfaction surveys and using survey findingsto draw HR policies that employees want.

Holding of employee appreciation programs and felicitatingemployees for outstanding achievements.

Supporting employees doing courses, despite knowing that the

employee may move out of the industry on completing the course.More importantly offering flexibility of time to pursue the course.

Giving extra break to employees who work continuously in night shiftfor five days.

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Contd...

Compensating workers with wellness programs and stress busters.

Aligning employees holidays with the clients holidays

360 degree appraisals

Offering employees an opportunity to move across the organisation

once they complete a given number of years of experience and ifthey are suitably qualified ex: ICICI Group.

Common designations to all employees irrespective of the positionthey occupy in the organisational hierarchy.

Being sensitive to diversity issues

http://www.google.co.in/imgres?q=attrition&hl=en&biw=1280&bih=603&gbv=2&tbm=isch&tbnid=3rUaVITcH0hedM:&imgrefurl=http://outsourceportfolio.com/curb-attrition-dont-fuel-recession/&docid=cj8dYkHgAgctuM&imgurl=http://outsourceportfolio.com/wp-content/themes/revol/images/blogs/reduceAttrition.png&w=396&h=462&ei=Yj2jT4GWH4_PrQeTmJXuDQ&zoom=1&iact=hc&vpx=404&vpy=153&dur=359&hovh=243&hovw=208&tx=96&ty=108&sig=110679018721305801704&page=1&tbnh=122&tbnw=117&start=0&ndsp=21&ved=1t:429,r:2,s:0,i:137

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Retention Strategies

To create a great work environment:

Attend to concerns about the organizational culture (and the workgroup's micro culture).

Cultivate friendly, supportive relations.

Share information with employees about the company's strategicdirection and plans.

To create great jobs:

Help employees clarify their core business interests, values, and skillsand then either sculpt current roles so that they provide a better match,or support employees' search for a more appropriate position elsewhere

in the company. Let people "stretch" and develop themselves professionally by taking on

interesting challenges.

Allow flexible work arrangements such as telecommuting and virtualteams.

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To ask employees for feedback:

Conduct "stay interviews," in which managers let people know howimportant they are to the company and ask what kinds of things willkeep them.

Solicit feedback on the work environment.

Ask for feedback on your own supervisory skills.

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Remunerate competitivelyEncouragement and expectationsTraining and developmentAnnual review cyclesInform and involve

Nurture

http://www.google.co.in/imgres?q=attrition&start=171&hl=en&biw=1280&bih=603&gbv=2&addh=36&tbm=isch&tbnid=uM-u2lwVnCPXIM:&imgrefurl=http://callcentercafe.com/tag/managing-attrition/&docid=3Zuqj-JoZCHwXM&imgurl=http://www.callcentercafe.com/wp-content/uploads/2011/03/call-center-attrition.jpg&w=615&h=387&ei=SD6jT5jpNoTVrQev5PjsDQ&zoom=1&iact=hc&vpx=376&vpy=305&dur=4531&hovh=178&hovw=283&tx=186&ty=89&sig=110679018721305801704&page=8&tbnh=111&tbnw=177&ndsp=24&ved=1t:429,r:2,s:171,i:172

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Conclusion

Studying Attrition in detail gives hard facts that canreinforce the idealism of Employee Engagement

Implement-able practices and process for Employee

engagementLayered Approach

Fungibility

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