Welcome, everyone!

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State Lean Government Consortium: Helping Each Other Transform

Government Service

Tuesday, March 26, 2013Gary Vansuch, Colorado Department of TransportationGary Vansuch, Colorado Department of Transportation

In southwestern Colorado

State and Provincial Lean Government Consortium:

Helping Each Other Transform Government Service

Tuesday, March 26, 2013Gary Vansuch, Colorado Department of TransportationGary Vansuch, Colorado Department of Transportation

In southwestern Colorado

Some governments represented on this webinar

States / ProvincesCaliforniaColoradoMaineNew YorkNewfoundland

CountiesKing Maricopa MauiMonterey

CitiesHoustonManitowocWashington, DC

Newfoundland and LabradorTexasWisconsinWyoming

U.S. FederalJusticeNavyAir ForceCommerceHuman Services

Other folksNon-profitsConsultantsPrivate sector

What’s inside:long version

Lean process improvement has been used very effectively by many organizations to improve customer service and to become more competitive. Some governmental organizations have also been using Lean for a while. Various state governmental organizations have been having success organizations have been having success with Lean, and these organizations are starting to form a State Lean Government Consortium to leverage the knowledge and resources of these organizations, to help each other transform government services.

This webinar will discuss some of the enhancements that Lean has produced in state government, and will also provide a current status of this Lean Consortium.

"I See What You Mean”: Denver’s “Blue Bear”

What’s inside:short version

• Lean in state government

• Beginning a “Consortium”

"I See What You Mean”: Denver’s “Blue Bear”

What’s inside:short version

• Lean in state government

"I See What You Mean”: Denver’s “Blue Bear”

Lean in ColoradoLean in Colorado

Wet Mountain RangeWet Mountain Range

“ Making government more effective, efficient and elegant means listening to our state employees and employees and learning from them how we can do better.”

-Governor John Hickenlooper, 2011

“ That is why we initiated the Lean program in almost every state agency, where employee teams are now actively are now actively identifying waste and inefficiency to create savings.” -Governor John Hickenlooper, 2011

“Like any business, CDOT needs to constantly review our processes and procedures, then make needed adjustments and

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adjustments and improvements to ensure that we are delivering the best customer service possible. ”- CDOT Executive Director Don Hunt, 2011

Lean at CDOT: Vision

Everyone, Every Day,

Improving Every Process Improving Every Process and

Every Product, To Benefit Every Customer

How did we start?• We trained some people• We selected some areas

to work on• We started some process

improvement projects

We benchmarked other states: what were their Departments of

– Access Permits– Oversize / Overweight

Permits– Hiring– Procurement– Contracting– Others

Departments of Transportation (DOTs) doing?

We asked our industry organizationorganization

So, then we Googled

We talked with Oregon

http://www.oregon.gov/DAS/TRFM/Pages/goinglean.aspx

They said “call Washington state, too”

http://www.oregon.gov/DAS/TRFM/Pages/goinglean.aspx

Washington

http://www.accountability.wa.gov/leadership/lean/default.asp

They said: Iowa, Minnesota, and Maine

http://www.accountability.wa.gov/leadership/lean/default.asp

Maine• Great

tools and projects

http://www.maine.gov/dhhs/btc/

Prior Prior ASQASQGovernment Government Division Division webinars webinars about Lean about Lean about Lean about Lean in State in State GovernmentGovernment

http://asq.org/gov/quality-information/webinars-gov.html

Maine

Maine said “Call New Hampshire, too”• Great

tools and projects

http://www.maine.gov/dhhs/btc/

New HampshireNew Hampshire DOT• Constituent Response• Project Closings• Statewide

Transportation Improvement Program (STIP)

• Processing Contract • Processing Contract Rental Agreements

• Storm Water Protection Plan

• Department Contract Process

• Oversize/Overweight Permitting

http://lean.nh.gov/

IowaIowa DOT• ROW• Hiring

process• Hearings• Accounting

http://lean.iowa.gov/index.html

Iowa

Minnesota

Minnesota DOT• Hiring• Electronic Document

Management System• IT development process• And, lots of educational • And, lots of educational

materials and templates (and, great newsletter)!!

http://www.lean.state.mn.us/

Minnesota

OhioOhio DOT• Management of

inventory of equipment, parts, and materials

• ROW records management

• Aircraft registration

• Some great downloadable educational material

http://lean.ohio.gov/

Tennessee

Great resources, such as “Sidewalks Permits” training video

http://www.tn.gov/finance/adm/AuditConsulting/

So, we also started some multi-state teleconferences,

to share experiences, tools, and to share experiences, tools, and so forth

So, we also started some teleconferences

June 13, 2012: 3 states June 13, 2012: 3 states (Tennessee, Maine, Colorado)

So, we also started some teleconferences

September 5, 2012: 6 states September 5, 2012: 6 states (Tennessee, Maine, Colorado-plus Arizona, Minnesota, Iowa)

So, we also started some teleconferences

by February 2013: 15 states by February 2013: 15 states

Currently 15 states

http://www.coloradodot.info/business/process-improv ement/lean-in-green-map

What’s inside:short version

• Lean in state government

"I See What You Mean”: Denver’s “Blue Bear”

What’s inside:short version

• Lean in state government

• Beginning a “Consortium”

"I See What You Mean”: Denver’s “Blue Bear”

So, why form a Consortium of Lean in State Government?

It seems like a lot of states are It seems like a lot of states are doing just fine with Lean

Prior Prior ASQASQGovernment Government Division Division webinars webinars about Lean about Lean about Lean about Lean in State in State GovernmentGovernment

http://asq.org/gov/quality-information/webinars-gov.html

Georgia

“Wisdom is the difference between between knowledge and experience ." – Ancient proverb

So, let’s form a Consortium of State and Provincial

Governments which are gaining experience and wisdom about experience and wisdom about

Lean

State (and Provincial) Lean Government ConsortiumGovernment Consortium

State (and Provincial) Lean Government Consortium

Survey multi-state teleconference participants

– Global forums (including multi-state teleconferences

– Functional forums: for instance, Lean at DOTs– Functional forums: for instance, Lean at DOTsduring the AASHTO Annual Meeting in October

Reached out to partners– ASQ: Government Division, Lean Division– Lean Enterprise Institute

Working on ways to support each other

Next stepsNext steps

Updates here temporarily, including next multi-state (multi-province) teleconference

http://www.coloradodot.info/business/process-improvement/lean-in-green-map

Join us in Indianapolis

2 p.m. on Sunday, May 5: Lean Dialogue, with a focus on Lean in State Government

Ask at registration desk for Government Division meeting (likely inside the Marriott Hotel)

http://wcqi.asq.org/

Join us in Indianapolis

One of our CDOT process improvement projects is in the Finals for the International Team Excellence Awards

http://wcqi.asq.org/team-competition/case-studies.html

Let’s help each other obtain outstanding results for ourselves outstanding results for ourselves

and our customers

January 2013, State of the State: “ ... we are making government work more efficiently. Nothing illustrates the case better than our work with the LEAN process.

A little more than a year ago, we launched LEAN projects in state agencies. By the end of March we will have more than 100 LEAN projects underway … more than any state in the country.

One group of state employees engaged in the LEAN process came to the uncomfortable conclusion that many of the tasks they were performing were not many of the tasks they were performing were not necessary.

Putting their own livelihoods in question, they came forward and as a result a process that once took weeks will now take one day and will save nearly $2.1 million annually.

With so many baby boomers retiring, we are working to find other state positions for these 38 outstanding employees. …”

Never doubt that a small group of thoughtful people can change the change the world. Indeed, it is the only thing that ever has. – Margaret Mead

Do you have any (easy) questions (easy) questions

for me?

USUS--550, near 550, near SilvertonSilverton

Thank you!Thank you!

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