Final Report P169 FINAL

Sponsored by the European Development Fund

FEASIBILITY STUDY FOR A REGIONAL TRAINING PROGRAMME AT THE CROSQ SECRETARIATAOR.156-P169

FINAL REPORT14 December 2010

Submitted by

bkp DEVELOPMEN T RESEARC H & C ON SU LTIN G

REPORT COVER PAGEProject Title: FEASIBILITY STUDY FOR A REGIONAL TRAINING PROGRAMME AT THE

CROSQ SECRETARIAT

Country: CROSQ member states: Antigua and Barbuda, Barbados, Belize, Dominica, Guyana, Grenada, Haiti, Jamaica, St. Lucia, St. Kitts and Nevis, St. Vincent and the Grenadines, Suriname, The Bahamas, Trinidad and Tobago.

Contracting Authority Contractor

Name: PMU for the TradeCom Facility BKP Development Research & Consulting GmbH

Address: Av. des Gaulois n° 20B-1040 Brussels

Romanstraße 74D-80639 Munich

Tel. number: +32 2 743 0020 +49 176 6087 5466

Fax number: +32 2 743 00 29 +49 89 1787 6049

Email address: [email protected] [email protected]

Contact person: Michela Massimi Valentin Gerold

Date of contract signature: 06 August 2010

Commencement date: 19 August 2010

End of performance period: 17 December 2010

Date of report: 14 December 2010

Author of report: Folke Hermansson Snickars

The content of this report is the sole responsibility of BKP Development and can in no way be taken to reflect the views of the TradeCom facility.

FEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORTPROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169

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EXECUTIVE SUMMARY

The project “Feasibility Study for a Regional Training Programme at the CROSQ Secretariat” aimed to establish training needs and a training programme for the CARICOM Regional Organisation for Standards and Quality (CROSQ) and its member states: Antigua and Barbuda, The Bahamas, Barbados, Belize, Dominica, Grenada, Guyana, Haiti, Jamaica, St. Lucia, St. Kitts and Nevis, St. Vincent and the Grenadines, Suriname, Trinidad and Tobago.

The project was implemented in two phases: Phase 1: Analysis of the Current Situation, which took place from August to November 2010

and which saw a training needs identification and gap assessment report as its main output; Phase 2: Implementation Plan, which took place from November to December 2010 and

which saw the CROSQ training programme and a validation workshop as its main results.

In assessing the training needs of the CROSQ stakeholders, National Standards Bodies (NSBs) and Business Support Organisations (BSO) a gap was identified between the providers of services from the Quality Infrastructure (the NSBs) and the enterprises demanding such services (members of the BSOs). A lack of mutual awareness was found both within the BSOs as in the NSBs. To simplify, enterprises do not know what services are available, and the NSBs are not aware of the demands that the enterprises have with respect to the market constraints they encounter. To link the service providers and the “customers”, a modular approach to the training programme for CROSQ is suggested.

The training programme is composed of three modules: DEMAND; SUPPLY; BASE.

The DEMAND-module contains training activities aiming at linking the Quality Infrastructure to its main stakeholders – private sector operators – to achieve dialogues in support of the mutual understanding of needs of services, but also to achieve and promote greater understanding of what services exist and those that need to be developed. Here, training formats need to be adapted to the prevailing business cultures and their available time for attendance. Short training sessions (10-30 minutes) in conjunction with ordinary business meetings, business breakfasts (1 hour), lunch or evening meetings and during weekends. Any method to establish a first contact should be examined and considered.

The corresponding SUPPLY-module covers the different components of the Quality Infrastructure (standardisation, metrology, conformity assessment, accreditation) with the aim to build the necessary capacity within the NSBs to provide the services needed by their “customers”. The training proposed in the SUPPLY-module is based on the following training formats:

Workshops; Training courses; Train-the-Trainer training; Attachments.

With the rise of new techniques as proposed by the Regional Information Network (RIN) and the study on “Development and implementation of a library, conference and VPN facilities” (conducted by Analysys Mason), it is recommended that training formats are adapted to eLearning, video conferencing, webinar, professional networking and the like to achieve maximum impact.


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Finally the NSBs also indicated the need for training in general management and business processes, which is to be covered by a BASE-module. It is to address such issues which are needed in managing and leading of an organisation from a SUPPLY-oriented approach to a DEMAND-oriented approach.


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TABLE OF CONTENTSEXECUTIVE SUMMARY..................................................................................................................3

1.INTRODUCTION.............................................................................................................................6

2.KEY PROJECT STAKEHOLDERS AND COUNTERPARTS........................................................6

3.ACTIVITIES IMPLEMENTED.......................................................................................................6

3.1.Inception Phase...............................................................................................................................63.1.1.Activity 0.1: Briefing with TradeCom Facility.........................................................................63.1.2.Activity 0.2: Set-Up of Steering Committee.............................................................................63.1.3.Activity 0.3: Establish Contact with Key Stakeholders............................................................73.1.4.Activity 0.4: Preliminary Review of Documentation................................................................73.1.5.Activity 0.5: Finalisation of Inception Report Including Work Programme and Staff

Mobilisation..........................................................................................................................7

3.2.Phase 1: Analysis of the Current Situation.....................................................................................73.2.1.Activity 1.1: Preparation of the field mission............................................................................73.2.2.Activity 1.2: Field Mission to Beneficiary countries................................................................83.2.3.Activity 1.3: Gap Assessment and Training Needs Identification Report.................................9

3.3.Phase 2: Implementation Plan........................................................................................................93.3.1.Activity 2.1: Formulation of the Training Programme..............................................................93.3.2.Activity 2.2: Develop Strategies for Implementing the Proposed Training Programme.........103.3.3.Activity 2.3: Organisation of the Validation Seminar..............................................................103.3.4.Activity 2.3: Delivery of the Validation Seminar....................................................................11

4.MODIFICATIONS TO THE IMPLEMENTATION STRATEGY..................................................11

5.OVERVIEW OF RESOURCE CONSUMPTION DURING REPORTING PERIOD...................12

APPENDIX 1: KEY STAKEHOLDERS MET DURING THE TWO MISSIONS...........................13

APPENDIX 2 DOCUMENTS CONSULTED...................................................................................15

APPENDIX 3: INTERNATIONAL GOOD PRACTICES................................................................16

APPENDIX 4 WORKSHOP INVITATION.......................................................................................17

APPENDIX 5: LIST OF PARTICIPANTS........................................................................................19

APPENDIX 6: WORKSHOP PROGRAMME..................................................................................21

APPENDIX 7: GAP ASESSMENT AND TRAINING NEEDS IDENTIFICATION REPORT & TRAINING PROGRAMME..............................................................................................................24

APPENDIX 8: PRESENTATIONS HELD AT THE VALIDATION.................................................25


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1. INTRODUCTION

The TradeCom Facility, an ACP Group Programme financed by the 9th European Development Fund, has called upon BKP Development Research & Consulting to implement the project “Feasibility Study for a Regional Training Programme at the CROSQ Secretariat”, which is to cover the CARICOM Regional Organisation for Standards and Quality (CROSQ) and its Member States: Antigua and Barbuda, The Bahamas, Barbados, Belize, Dominica, Grenada, Guyana, Haiti, Jamaica, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Trinidad and Tobago.

This Final Report outlines the progress of the project during the full implementation period of 19 August to 17 December 2010.

2. KEY PROJECT STAKEHOLDERS AND COUNTERPARTS

The main beneficiary of the project is the CROSQ Secretariat. Other key stakeholders are participants of the CARICOM regional quality infrastructure. They include:

CARICOM Secretariat; CROSQ, including Member States and Secretariat;

− National Standards Bodies (Standards Bureaux or Ministries responsible for the Quality Infrastructure in the Member State);

− Private Sector Operators (Business Support Organisations, SMEs, etc.);− Training Service Providers.

Project counterparts overseeing and supporting the successful implementation of the project comprise:

The Delegations of the European Union to Barbados and Guyana; Other Donor Agencies: Inter-American Development Bank, Caribbean Development Bank,

Canadian International Development Agency, UK Development for International Development, Gesellschaft für Technische Zusammenarbeit, Physikalisch-Technische Bundesanstalt, etc.

An outline of key stakeholders is provided in Appendix 1.

3. ACTIVITIES IMPLEMENTED

3.1. Inception Phase

3.1.1. Activity 0.1: Briefing with TradeCom Facility

The Key Expert and the Project Director met with the TradeCom PMU on 19 August 2010 in Brussels.

3.1.2. Activity 0.2: Set-Up of Steering Committee

The Steering Committee was set-up to oversee the implementation of the Project. It is to ensure the collaboration of all stakeholders and comprises the following members:

The Key Expert: Folke Hermansson Snickars; A representative of CROSQ: Dr Vyjayanthi F. Lopez; A representative of the TradeCom Facility PMU: Irene Salvi; Representatives of the Delegations of the European Union to:


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− Guyana: Ewot Sandert; and− Barbados: Carlene Hamilton.

3.1.3. Activity 0.3: Establish Contact with Key Stakeholders

The Key Expert initiated this activity during the Inception Phase and pursued this endeavour within the framework of Activities 1.1 and 1.2 as outlined below drawing on his previous experience in the CARICOM region (please refer to Appendix 1 for further details).

3.1.4. Activity 0.4: Preliminary Review of Documentation

Documents consulted are listed in Appendix 2.

3.1.5. Activity 0.5: Finalisation of Inception Report Including Work Programme and Staff Mobilisation

The Inception Report was approved on 19 September 2010.

3.2. Phase 1: Analysis of the Current Situation

3.2.1. Activity 1.1: Preparation of the field mission

Task 1: Identification of key stakeholdersKey stakeholders met during the project are listed in Appendix 1.

Task 2: Drafting of Training QuestionnairesThe questionnaire to establish the training needs of key stakeholders was approved by the CROSQ Secretariat on 14 September (please refer to the Training Needs Identification Report in Appendix 6 for further detail).

Task 3: Establish Contact with Stakeholders and Send QuestionnairesThe questionnaire was sent to the National Standards Bodies (NSBs) and representatives of Business Support Organisations (BSOs) on 16 September 2010, requesting answers by 23 September 2010.

Task 4: Preliminary Inventory of Similar Activities and MeasuresApart from the projects identified in the technical proposal of BKP Development for this assignment, the following related activities have been identified:

GTZ EPA Implementation Project; Development and implementation of a library, a conference and VPN facilities for CROSQ

(study by Analysys Mason); COMPETE Caribbean (IDB and CIDA); CARTFund Caribbean Aid for Trade and Regional Integration Trust Fund (DfID); ACS-FIM Strengthening hydrometeorological operations and services in the Caribbean

SIDS (SHOCS)

Task 5: Identify Good PracticesInternational good practices in the Quality Infrastructure field were identified and are listed in Appendix 3.

Task 6: Assessment of the CARICOM regional quality infrastructureFEASIBILITY STUDY FOR A REGIONAL TRAINING FINAL REPORTPROGRAMME AT THE CROSQ SECRETARIAT AOR.156-P169

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The quality infrastructures in the different Member States are more or less developed. The larger countries like Jamaica and Trinidad & Tobago have well established Standards Bureaux with various activities, while other countries still lack independent institutions for any activity within the quality infrastructure field. This does not mean that the latter countries do not manage to fulfil any of the conformity assessment duties within specific areas such as health, agriculture, environment etc. In these countries, networking and cooperation among existing entities and resources are more important than in countries where physical and human resources exist within the same organisation.

Task 7: Finalisation of the schedule of visits to CROSQ Member StatesThe first field mission was planned for the period of 27 September to 14 October 2010. The second mission was planned for the period of 12 November to 7 December 2010.

3.2.2. Activity 1.2: Field Mission to Beneficiary countries

During the first field mission the CROSQ Secretariat, the EU-Delegations and 10 CROSQ Member States were visited and consulted:

Barbados, 27-28 September 2010; Dominica, 29 September 2010; St Vincent and the Grenadines, 1 October 2010; Jamaica, 4 October 2010; Bahamas, 6 October 2010; Belize, 7-8 October 2010; Trinidad & Tobago, 11 October 2010; Guyana, 12 October 2010; Suriname, 13 October 2010; Barbados, 14 October 2010.

During the second field mission the following CROSQ Member States were visited: Antigua and Barbuda, 17 November 2010; St Lucia, 18 November 2010; St Kitts and Nevis, 19-20 November 2010.

The field missions to CROSQ Member States served mainly to complete and confirm the findings of the questionnaire, especially since few Member States had sent their responses by the given deadline. As this was expected and foreseen, the visits to the NSBs in CROSQ Member States gave an opportunity to explain the purpose of the project, and to clarify issues that might have been misunderstood, or misinterpreted.

Task 1: Training Needs AnalysisThe final analysis of the training needs was carried out during the second mission. Responses to the questionnaire were received up until the date of the validation workshop. Information gathered during the visits to the NSBs in CROSQ Member States gave an additional opportunity to carry out the needs analysis and identify the general training gaps in the region.

Please refer to Appendix 7 for the detailed Training Needs Analysis.

Task 2: Situational Analysis with respect to current portfolio of training servicesThe analysis of existing training services was carried out during the second mission, based on information provided from the on-going CROSQ-projects, and also from the interviews carried out during visits to the CROSQ Member States. Based on these, some general observations can be made:


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Needs of staff training among the NSBs have either been satisfied by non-Caribbean training service providers (the Indian National Institute for Training in Standardisation, the Swedish Advanced International Training programme “Quality Infrastructure Development in support of World Trade”, courses by the ISO Development Programme, etc.), or by on-going CROSQ projects. Purely national staff training is rare, and not found to be regarded as a strategic human resource issue. The existence of numerous training opportunities, rather than real local needs analysis at the organisational level, determines the type of training the staff will obtain;

Similarly, needs among the stakeholders of the NSBs or BSOs are more or less satisfied by the training opportunities offered by the CROSQ projects in the Member States. Few NSBs and BSOs offer national learning opportunities in the form of training courses, workshops, seminars, etc. based on some form of stakeholder analysis and/or priority settings.

The Gap Assessment and Training Needs Analysis indicated a clear need for training on how to manage the development of the human resource base in most NSBs: what competencies are needed; which skills and knowledge already exist among current staff; where the gaps are; and where could training/ secondments/ recruitments close the gaps.

3.2.3. Activity 1.3: Gap Assessment and Training Needs Identification Report

A Gap Assessment and Training Needs Identification Report (Appendix 7) was prepared in which the responses to the questionnaire were summarised and presented both on a regional and at Member State level.

3.3. Phase 2: Implementation Plan

3.3.1. Activity 2.1: Formulation of the Training Programme

Task 1: Design of Training Programme Including Definition of ComponentsIn assessing the training needs of the CROSQ stakeholders, National Standards Bodies (NSB) and Business Support Organisations (BSO) a gap was identified between the providers of services from the Quality Infrastructure (the NSBs) and the enterprises demanding such services (members of the BSOs). A lack of mutual awareness was found both in the BSOs as well as in the NSBs. To simplify, enterprises often do not know what services are available, and the NSBs are not aware of the demand of enterprises related to market constraints they encounter. To link the service providers and the “customers”, a modular approach to the training programme for CROSQ is suggested.

The programme is composed of one DEMAND-module which contains training activities aiming at linking the Quality Infrastructure to its stakeholders, to achieve dialogues in support of the mutual understanding of needs of services, but also to achieve greater understanding of what services exist and those that need to be developed. Here, training formats need to be adapted to the prevailing business cultures and their available time for attendance. Short training sessions (10-30 minutes) in conjunction with ordinary business meetings, business breakfasts (1 hour), lunch or evening meetings and during weekends. Any method to establish a first contact should be examined and considered.

The corresponding SUPPLY-module covers the different components of the Quality Infrastructure (standardisation, metrology, conformity assessment, accreditation), with the aim of building the necessary capacity within the NSB to provide the services needed by its “customers”. The training proposed in the SUPPLY-module is based on the common training formats:

Workshops;


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Training courses; Train-the-Trainer training; Attachments.

With rise of new techniques as proposed by the Regional Information Network (RIN) and the study on “Development and implementation of a library, conference and VPN facilities” (conducted by Analysys Mason), it is recommended that training formats be adapted to eLearning, video conferencing, webinar, professional networking etc. to reap maximum benefits.

Finally, the NSBs also expressed the need for training in general management and business processes which is covered by a BASE-module in the programme. The BASE-module would address such issues that are needed in the managing and leading of an organisation from a SUPPLY-oriented approach to a DEMAND-oriented approach.

For further detail please refer to Appendix 7.

Task 2: Cost-Benefit Analysis of the Training ProgrammeThe price of training was discussed with stakeholders and a model for calculation of direct training costs was developed. An element which is not included in the model is the cost related to the time spent on training of the trainees. In CROSQ projects, this is regarded as ‘in-kind’ contributions.

3.3.2. Activity 2.2: Develop Strategies for Implementing the Proposed Training Programme

Strategies for Implementing the Proposed Training Programme (Appendix 7) were developed focusing on the roles of and interaction between the CROSQ Secretariat and its Member States. As an example of a clear and articulated demand in the Caribbean region, a project addressing meteorological services for air aviation, the SHOCS-project, was presented.

The Training Programme Implementation plan contains a portfolio of training components for the Regional Training Programme in each: the DEMAND-, SUPPLY- and the BASE-module. The recommended action is to initiate training within the DEMAND-module to build a better basis for choosing training components of the SUPPLY-module to answer to needs in sectors where the demand for services are apparent and well understood. Some training in the BASE-module, such as “Stakeholder analysis and communication” will also support the communication with those who are expected to have use for the services offered.

3.3.3. Activity 2.3: Organisation of the Validation Seminar

The date of 06 December 2010 was agreed for the Validation Workshop, taking into account the availability of all key stakeholders.

Task 1: Selection of ParticipantsOne representative from the NSB and one from the BSOs from each CROSQ Member State were invited.

Task 2: Venue Selection and BookingThe workshop was arranged in the Grand Barbados Beach Hotel, Barbados.

Task 3: Invitation of EC Representatives and Specialised Experts to attend the Workshop


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The Delegation of the European Union to Barbados was represented by Ms Carlene Hamilton. From the European quality institution side, Ms Melanie Grad of the Physikalisch-Technische Bundesanstalt (PTB) was able to attend. From the Shridath Ramphal Centre for International Trade Law, Policy and Services, Cave Hill Campus of the University of West Indies, Dr Keith Nurse and Mr Neil Paul also attended the workshop.

The workshop invitation has been included in Appendix 4.

Task 4: Preparation of Supporting DocumentsTwo slide presentations were prepared and made available for the workshop participants through a project blog http://crosq-rtp.blogspot.com:

A Regional Training programme for CROSQ; An implementation strategy for the CROSQ Regional Training Programme.

Both are included in Appendix 8.

3.3.4. Activity 2.3: Delivery of the Validation Seminar

Prior to the workshop, a first draft of the Gap Assessment and Needs Identification Report and of the Training Programme was sent to all participants.

Thirty-two participants attended the workshop (attendance list included in Appendix 5). The programme of the workshop (Appendix 6) comprised opening remarks from the Chair of the CROSQ Council, Ms Dianne Lalla-Rodriguez and the CROSQ CEO Dr Vyju Lopez. The Key Expert Folke Hermansson Snickars presented the proposed Regional Training Programme as an input to a dialogue session. During the presentation, participants from each country present discussed the validity of the findings of the report which dealt with the descriptions of their country, and also the relevance and applicability of the proposed programme. In addition to feedback during the workshop, participants were also given the opportunity of sending written comments by Friday 10 December. In a second presentation, the Key Expert outlined an Implementation Plan for the proposed Training Strategy and recommendations on actions to be taken by the CROSQ stakeholders. As an example of a clear and articulated demand in the Caribbean region, a project addressing meteorological services for air aviation, the SHOCS-project, was presented.

Based on the received comments the workshop documentation was revised and amended and sent to CROSQ for approval by 15 December.

4. MODIFICATIONS TO THE IMPLEMENTATION STRATEGY

In consultation with the CROSQ Secretariat, the Contractor submitted a request for addendum to the Contracting Authority in order to mobilise one additional expert on this project. The principal underlying reason for this modification to the initial implementation strategy lay in the shortened implementation period of the Project rendering the task of covering all 14 member countries of CROSQ (except for Montserrat which does not qualify for support under this contract) very difficult.


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Group Photo of Workshop Participants

http://crosq-rtp.blogspot.com/

It was hence suggested to transfer 24 man days of the total of 77 available from Key Expert 1 to an additional short term expert.

5. OVERVIEW OF RESOURCE CONSUMPTION DURING REPORTING PERIOD

Inception Phase 5 0 5Phase 1: Analysis - Benchmarking and Gap Assessment 33 16 49Phase 2: Planing - Formulation of Regional Training Programme 12 6 18Project Management 3 2 5

53 24 77

Activity Key Expert

Short Term

Expert

Total Experts


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APPENDIX 1: KEY STAKEHOLDERS MET DURING THE TWO MISSIONS

Barbados, 27-28 September 2010:− CROSQ Secretariat: Dr Vyju Lopez, CEO; Vernita Maryat, Programme Officer;− EU Delegation to Barbados: Ms Carlene Hamilton, Trade and Regional Integration

Officer. Dominica, 29 September 2010:

− Dominica Bureau of Standards (DBS), Dr Steve John, Director, http://www.dbs.dm/;− Dominica Association of Industry & Commerce (DAIC), Mr Chris Joseph, CEO,

http://www.daic.dm/;− Dominica Export Import Agency (DEXIA), Mr Gregoire Thomas, General Manager.

St Vincent and the Grenadines, 1 October 2010:− St Vincent and the Grenadines Bureau of Standards (SVGBS):

▪ Mr Ezra D Ledger, Director, www.svgbs.org;▪ Mr Simeon Bacchus, vicobel_1565@h otmail.com .

− St Vincent and the Grenadines Chamber of Industry and Commerce Inc (CIC), Ms Debalani Cruickshank, Business Development Officer, http://www.svg-cic.org/;

− Ministry of Telecommunications, Science technology and Industry, Mr Steve Ellison Clark;

− Centre for Enterprise Development Inc (CED), Business Gateway, Ms Jacintha James, Training & Education Manager, http://www.cedsvg.com/;

− National Development Foundation (NFD), Ms Catilda James, Financial Controller, http://www.ndfsvg.org/.

Jamaica, 4 October 2010:− Bureau of Standards Jamaica, http://www.bsj.org.jm/:

▪ Mr Noel Osbourne, Executive Director;▪ Ms Marsha Dennie, Corporate and International Programmes Officer;▪ Mr James Kerr, Manager, Metrology & Testing: Analytical Services Division;▪ Ms Orine Henry-Blair, Director, Regulatory;▪ Mr Junior Gordon, Director, Engineering;▪ MSME Alliance, Professor Rosela Hamilton, President.

Bahamas, 6 October 2010:− Ministry of Labour & Social Development, Mr Alphaeus Forbes;− Bahamas Chamber of Commerce, Mr Winston C. Rolle,

http://www.thebahamaschamber.com/. Belize, 7-8 October 2010:

− Belize Bureau of Standards, Mr Jose Trejo;− Belize Tourism Board, Ms Laura Frampton, Director of Quality Assurance,

http://www.belizetourism.org/;− Belize Chamber of Commerce and Industry, Ms Celene Gomez, CEO,

http://www.belize.org/bcci/;− Belize Trade and Investment Agency (BELTRAIDE), Ms Beverly Burke, Director,

Information & Promotion Division, http://www.belizeinvest.org.bz/;− Belize Agro-productive Sector (BAS) Group, Mr Jose Alpuche, CEO;− Ministry of Agriculture, Mr Eugene Waight, Chief Agriculture Officer,

http://www.agriculture.gov.bz/;− Belize Agriculture Health Authority (BAHA), Ms Delilah A. Cabb, Coordinator, Sanitary

and Phytosanitary Enquiry Point, http://www.baha.bz/. Trinidad & Tobago, 11 October 2010:

− Trinidad & Tobago Bureau of Standards, Ms Jo-Anne Beharry, Standards Officer III;

http://www.baha.bz/

http://www.agriculture.gov.bz/

http://www.belizeinvest.org.bz/

http://www.belize.org/bcci/

http://www.belizetourism.org/

http://www.thebahamaschamber.com/

http://www.bsj.org.jm/

http://www.ndfsvg.org/

http://www.cedsvg.com/

http://www.svg-cic.org/

mailto:[email protected]


http://www.svgbs.org/

http://www.daic.dm/

http://www.dbs.dm/

− Premier Quality Services Limited, Mr Joseph Khan, CEO. Guyana, 12 October 2010:

− Guyana National Bureau of Standards, Ms Evadnie Fields, Acting Director;− Guyana Manufacture´s and Services Association (e-mail discussion);− The Delegation of the European Union to Guyana, Mr Ewour Sandker.

Suriname, 13 October 2010:− Suriname Bureau of Standards, Drs Franklin Grauwde, Director.;

Barbados, 14 October:− Barbados National Bureau of Standards, Ms Anthea Ismael, Acting Director.

Antigua and Barbuda, 17 November:− Antigua and Barbuda Bureau of Standards, Ms Dianne Lalla-Rodrigues, Director (Chair

of the CROSQ Council), Mr Alan Michael, Metrology officer;− Antigua and Barbuda Chamber of Commerce and Industry, Mr Yves Ephraim (telephone

conversation); St Lucia, 18 November:

− St Lucia Bureau of Standards, Dr Sherry Constantine, Director, Ms Tzarmallah K. Haynes, Standards Officer, John Michel, Information Assistant, Mr. Hubert Raynolds – Compliance Officer, Mr. Kevin Charlemagne, Metrology Officer.

St Kitts and Nevis, 19-20 November:− St Kitts and Nevis Bureau of Standards, Mr Hiram Williams, Director, Franklyn Connor,

Chemist, Jermine Mike, Chemist;− St Kitts Bottling Company, Mr Ancel Sookhai, CEO, President of the St Kitts-Nevis

Manufacturer’s Association, Ms Myrthlyn Browne, Quality Manager;− Sun Island Clothes Limited, Mr Mahesh Nariani, Director;− National Entrepreneurial Development Division (NEDD) of the Ministry of International

Trade, Industry, Commerce and Consumer Affairs, Mr Philip M. Browne, Business Development Officer.

Barbados, 3 December 2010:− Shridath Ramphal Centre for International Law, Policy and Services, Cave Hill Campus,

University of West Indies, Mr. Neil Paul, Manager, Research & Development.

APPENDIX 2 DOCUMENTS CONSULTED

Baseline Survey of the Regional Metrology Situation, Report by Jens Koch, May 2008; Consulting Services for the Development of a Regional Accreditation Infrastructure, Final Report 2009-1, by Martin Kindler, July 2009, 42 p; Training programs undertaken - Projects RQI1, RQI 2, CLAS, CARIMET. This overview outlines the training activities undertaken from September 2008 to July 2010, 2010-09-05; Recommended training programs in (Industrial Metrology, Legal Metrology, Quality management, Metrology in Chemistry, by Anett Czysch, 2010-08-15; PTB RQI, Operational plan, 01/2010 – 03/2011:

− Action 2: Support to the development of a regional mechanism for traceability in metrology;

− Action 3: Support to the development of a regional mechanism for accreditation;− Action 4: Support the CROSQ-Secretariat and the NSBs to be responsive to needs and

demands of QI-stakeholders and clients;− Action 5: Enhance CROSQ´s advisory and networking capacity on regional and

international strategy and policy;− Action 7: Knowledge Management.

PTB RQI, Operational plan, 01/2010 – 12/2012:− Action 3: Support to the development of a regional mechanism for accreditation.

Protocol from Joint Meeting CROSQ-InWEnt, 7 October 2010 on a eLearning project with project proposal prepared by Telojo Valerie Ono, Quintessence Consulting; Review of Learning 2.0 Practices – Study on the Impact of Web 2.0 Innovations on Education and Training in Europe, by Christine Redecker, EU-JRC, Institute for Prospective Technological Studies, 2009; Key competences for Lifelong Learning – A European Reference Framework, European Communities 2007; Supporting strategic directions 2010-2015, Concept paper for Canadian International Development Agency, February 16, 2010; CROSQ Council strategic planning workshop 19 October 2010:

− Regional Standards Development/Harmonisation Process;− CROSQ RIN Committee Strategic Plan;− CARIMET work programme ;− Caribeean Certification Scheme;− Caribbean Cooperation for Accreditation.

20 Milestones to Accreditation, Workshop held in Jamaica, 22 March 2010, CROSQ web site; Strengthening Hydrometeorological Operations and Services in the Caribbean SIDS, Project document for Institutional Cooperation Instrument of the Ministry for Foreign Affairs of Finland, submitted by the Association of Caribbean States (ACS) in cooperation with Finnish Meteorological Institute (FMI), 22 June 2010.

APPENDIX 3: INTERNATIONAL GOOD PRACTICES

International good practices in the Quality Infrastructure field are illustrated in the following documents:

Guidelines from organisations such as ISO/IEC, ILAC/IA BIPM/OIML and UNIDO (please write down full name of organisations):

− An overview is given in the publication “Building trust- The Conformity Assessment Toolbox”, published jointly by ISO and UNIDO, 2010, 189 p. http://www.iso.org/iso/pressrelease.htm?refid=Ref1305;

− A Guide for small and medium-sized industries, UNIDO, 2006 http://www.unido.org/index.php?id=o72358:

C.2.1. Role of standards, page 56;C.2.2. Product quality, page 56;C.2.3. Role of measurement and calibration in the manufacture of products for the global market, page 68.

International models for regulatory cooperation and standardisation policies, such as the:− International Model for Technical Harmonisation Based on Good Regulatory Practice for

the Preparation, Adoption and Application of Technical Regulations via the Use of International Standards, http://www.unece.org/trade/wp6/Recommendations/trd-378_ENG.pdf;

− Building corresponding technical infrastructures to support sustainable development and trade in developing countries and countries in transition, Joint Committee on coordination of assistance to developing countries in metrology, accreditation and standardization, JCDCMAS, http://www.dcmas.net/public-docs/background_paper_2005.pdf;

Globally accepted trade rules such as:− WTO agreements on Technical Barriers to Trade (TBT) and Sanitary and Phyto- Sanitary

Measures (SPS).

http://www.dcmas.net/public-docs/background_paper_2005.pdf

http://www.dcmas.net/public-docs/background_paper_2005.pdf

http://www.unece.org/trade/wp6/Recommendations/trd-378_ENG.pdf

http://www.unido.org/index.php?id=o72358

http://www.iso.org/iso/pressrelease.htm?refid=Ref1305

APPENDIX 4 WORKSHOP INVITATION

A REGIONAL TRAINING PROGRAMME FOR CROSQ

Workshop to be held

Monday 6 December 2010, Grand Barbados Beach Resort, Barbados

The TradeCom Facility, an ACP Group Programme financed by the 9th European Development Fund, has called upon BKP Development Research & Consulting to implement the project “Feasibility Study for a Regional Training Programme at the CROSQ Secretariat” (“Project” thereafter), which is to cover the CARICOM Regional Organisation for Standards and Quality (CROSQ) and its fifteen member states: Antigua and Barbuda, Barbados, Belize, Dominica, Guyana, Grenada, Haiti, Jamaica, Montserrat, St. Lucia, St. Kitts and Nevis, St. Vincent and the Grenadines, Suriname, The Bahamas, Trinidad and Tobago.

ObjectiveThe main objective of the Project is to develop and validate a regional training programme for CROSQ and its member states in all areas of the quality infrastructure (standardisation, metrology, conformity assessment and accreditation).

Execution of the projectThe project is structured in two phases: Phase 1 – August to October 2010: Analysis – Benchmarking and Gap Assessment of Training Needs and Existing Services. Phase 2 – November 2010: Planning – Formulation of the Regional Training Programme.

Phase 1 was implemented by means of: A questionnaire on immediate and perceived training needs;Visits to CROSQ Member States to confirm the answers provided by the questionnaire.

The training needs identified will be presented in a Training Needs Assessment report and is constituting the basis for drafting a CROSQ Regional Training Programme together with an Implementation strategy. This proposed programme and strategy will be validated in a 1-day workshop to be held Monday 6 December 2010.

CROSQ hence invites its stakeholders (National Standards Bodies and Business Support Organisations) to nominate one participant from the NSB and one participant from any of the BSOs to attend the workshop.

Travel costs will be borne by the Project and per diems according to EU rate will be paid to cover accommodation, meals and out-of-pocket expenses for the participants.

All participants are invited to register until 22 November 2010 using the registration form attached to this Programme.

APPENDIX 5: LIST OF PARTICIPANTS

#COUNTRY ORGANISATION NAME POSITION

TelephoneNumber E-Mail Address DAY 11 ANTIGUA & BARBUDA Antigua & Barbuda Bureau of Standards Mrs Dianne Lalla-Rodrigues Director 1-268-562-4011 [email protected] 2 Antigua & Barbuda Investment Authority Ms Jacqueline Yearwood Enterprise Development Director 1-268-481-1015 (w)1-268-770-3328 [email protected]

3 BAHAMAS Bahamas Chamber of Commerce Mr Michael Thompson ? [email protected] 4 BARBADOS Barbados National Standards Institute Mrs Anthea Ishmael Director (ag) 1-246-426-38705 BELIZE Belize Agro Productive Sector Group Mr Jose Edwardo Alpuche Chief Executive Officer 011501-822-2901 [email protected] 6 DOMINICA Dominica Bureau of Standards Dr Steve John Director 1-767-448-1685 [email protected] 7 Dominica Association of Industry & Commerce Mr Achile Chris Joseph Chief Executive Officer 1-767-235-3692 (m)1-767-449-1962 (t) [email protected] 8 GRENADA Grenada Bureau of Standards Mr Simeon Collins Director 1-473-440-58861-473-440-6783 [email protected] 9 Grenada Chamber of Industry & Commerce Mrs Hazelann Hutchinson Executive Director 1-473-440-2973 [email protected] 10 HAITI Ministry of Trade & Industry Mr Jean Dimitry Dorvilier Head of Standard Service 011509 3733-3326 [email protected] 11 JAMAICA Bureau of Standards Ms Karen Watson-Brown Team Leader Regional & International Office 1-876-926-3141 [email protected] 12 Private Sector Organisation of Jamaica Mr Omar Chedda Trade & Environmental Manager 1-876-927-6238 [email protected] 13 ST KITTS/NEVIS St Kitts/Nevis Bureau of Standards Mr Hiram Williams Director 1-869-465-5279 [email protected] St Kitts/Nevis Chamber of Industry & Commerce Mr Nahesh Nariani Director 1-869-465-8042 [email protected] 15 ST LUCIA St Lucia Bureau of Standards Dr Sherry Constantine Director 1-758-453-0049 [email protected] 16 St Lucia Small Business Association Mr Martin Satney Consultant 1-758-450-0225/1-758-285-2059 [email protected] 17 ST VINCENT & THE GRENADINES St Vincent & the Grenadines Bureau of Standards Mr Ezra Ledger Director 1-784-457-8092 [email protected] 18 Ministry of Telecommunications Science & Technology Industry Department

Mr Steve Ellison Clarke Head of Department 1-784-456-1223 [email protected] 19 SURINAME Suriname Bureau of Standards Mr Gerold Vliet Programmes Officer 011597-499928 [email protected] 20 Suriname Business Development SBC Ms Inez Redjosentono Policy Advisor 011597-471521 (t)011597-8808658 [email protected]






















APPENDIX 6: WORKSHOP PROGRAMME

V a l i d a t i o n W o r k s h o pf o r

A R e g i o n a l T r a i n i n g P r o g r a m m e f o r C R O S Q

6 t h o f D e c e m b e r 2 0 1 0a t

G r a n d B a r b a d o s B e a c h H o t e l B a r b a d o s

The TradeCom Facility, an ACP Group Programme financed by the 9th European Development Fund, has called upon BKP Development Research & Consulting to implement the project “Feasibility Study for a Regional Training Programme at the CROSQ Secretariat” (“Project” thereafter), which is to cover the CARICOM Regional Organisation for Standards and Quality (CROSQ) and its fifteen member states: Antigua and Barbuda, Barbados, Belize, Dominica, Guyana, Grenada, Haiti, Jamaica, Montserrat, St. Lucia, St. Kitts and Nevis, St. Vincent and the Grenadines, Suriname, The Bahamas, Trinidad and Tobago.

The main objective of the Project is to develop and validate a regional training programme for CROSQ and its member states in all areas of the quality infrastructure (standardisation, metrology, conformity assessment and accreditation).

At this workshop the proposed Regional Training Programme will be presented, discussed and validated.

WORKSHOP PROGRAMME

Timing Focus/Speakers

08:30 Arrival and registration of ParticipantsBy CROSQ

09:00 Opening remarksBy the CROSQ Chair

09:10 Background to this projectBy the CROSQ CEO

09:20 Presentation of the workshop programmeBy the Key Expert Mr Folke Hermansson Snickars

09:30 Presentation of the proposed Regional Training ProgrammeBy the Key expert and comments from the participants

10:00 Refreshment break

10:30 Dialogues in teams to discuss validity, relevance and applicability

12:00 Lunch break

13:00 Feedback from the dialogue teams

14:00 Implementation strategyBy the Key Expert and comments from the participants

15:00 Refreshment break

15:30 Summary of the issues highlighted during the workshopBy the dialogue team leaders

16:00 The way forwardBy the CROSQ CEO

16:30 Wrap-up, conclusions and group photo session

17:00 Closure of the workshop

APPENDIX 7: GAP ASESSMENT AND TRAINING NEEDS IDENTIFICATION REPORT & TRAINING PROGRAMME

APPENDIX 8: PRESENTATIONS HELD AT THE VALIDATION

Final Report P169 FINAL

Documents

Transcript of Final Report P169 FINAL