Final Ict Policy

8/10/2019 Final Ict Policy

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Information SystemAdministration Center(ISAC)

IT Policy and guideline

May 2011 x2003


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MoFED /IT POLICY- VE SIO! "

I.INTRODUCTION 1

II.OBJECTIVES 1

1. ICT USERS POLICY 2

1.1 OVERVIEW_________________________________________________________________21.2 POLICY____________________________________________________________________21.3 GUIDELINE_________________________________________________________________21.4 TERMINATION OF EMPLOYEES______________________________________________4

2. HARDWARE & SOFTWARE PROCUREMENT SUPPORT POLICY 5

2.1 OVERVIEW_________________________________________________________________52.2 POLICY____________________________________________________________________52.3 GUIDELINE_________________________________________________________________5

3. HARDWARE POLICY 7

3.1 OVERVIEW_________________________________________________________________73.2 POLICY____________________________________________________________________73.3 GUIDELINES________________________________________________________________7

3.3.1 HARDWARE MAINTENANCE _____________________________________________73.3.2 DISPOSAL OF HARDWARE: _______________________________________________83.3.3 MOVEMENT OF ICT EQUIPMENT __________________________________________8

4. OPERATING SYSTEM & BASIC APPLICATION SOFTWARE POLICY 9

4.1 OVERVIEW_________________________________________________________________94.2 POLICY____________________________________________________________________94.3 GUIDELINES________________________________________________________________9

5. NETWORK POLICY 105.1 OVERVIEW________________________________________________________________105.2 POLICY___________________________________________________________________105.3 GUIDELINES_______________________________________________________________105.4 WIRELESS NETWORK______________________________________________________115.5 REMOTE ACCESS__________________________________________________________115.6 INTERNET_________________________________________________________________12

.!.1 INTERNET ACCESS _____________________________________________________12

.!.2 ALLOWED INTERNET SERVICES _________________________________________13

.!.3 PROHIBITED INTERNET ACTIVITIES _____________________________________13

.!." WEBSITE E#EMPTION __________________________________________________135.7 VIDEO CONFERENCE SERVICE______________________________________________14

6. M$FED WEB SITE POLICY 15

6.1 OVERVIEW________________________________________________________________156.2 POLICY___________________________________________________________________156.3 GUIDELINES_______________________________________________________________15

!.3.1 RESPONSIBILITY _______________________________________________________15!.3.2 WEBSITE MANAGEMENT _______________________________________________15!.3.3 WEB CONTENT _________________________________________________________16!.3." BILINGUAL %AMHARIC & ENGLISH VERSION ____________________________17!.3. ACCESSIBILITY '() VISIBILITY __________________________________________18

7. MOFED ELECTRONIC MAIL SERVICE POLICY 19

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*.3.1 ACCOUNT REQUEST FOR ELIGIBLE USERS _______________________________19*.3.2 DISK SPACE QUOTA ____________________________________________________20*.3.3 ACCEPTABLE USES _____________________________________________________20*.3." CONFIDENTIALITY '() MONITORING ____________________________________20*.3. MAIL BOUNCING _______________________________________________________21*.3.! ACCOUNT DISABLING AND DELETION ___________________________________21

8. SOFTWARE DEVELOPMENT POLICY 22

8.1 OVERVIEW________________________________________________________________228.2 POLICY___________________________________________________________________228.3 GUIDELINES_______________________________________________________________228.4 THIRD-PARTY SOFTWARE DEVELOPMENT (OUTSOURCING)___________________23

9. BACKUP POLICY 24


10. SECURITY POLICY 26

10.1 OVERVIEW______________________________________________________________2610.2 POLICY__________________________________________________________________2610.3 GUIDELINE______________________________________________________________26

1+.3.1 PHYSICAL SECURITY ___________________________________________________261+.3.2 NETWORK SECURITY ___________________________________________________271+.3.3 INTERNET SECURITY ___________________________________________________281+.3." ANTIVIRUS ____________________________________________________________281+.3. WIRELESS ACCESS _____________________________________________________291+.3.! INFORMATION SYSTEMS SECURIT _______________________________________291+.3.* USER MANAGMENT ____________________________________________________301+.3., ICT SECURITY INCIDENT MANAGEMENT _________________________________301+.3.- SECURIYT AUDIT _______________________________________________________301+.3.1+ ICT SYSTEMS USAGE _________________________________________________31

11. DATA CENTER POLICY 3211.1 OVERVIEW______________________________________________________________3211.2 POLICY__________________________________________________________________3211.3 GUIDELINES_____________________________________________________________3211.4 DATA CENTER ACCESS___________________________________________________33

11.".1 DATA CENTER TOURS VISITORS ________________________________________3311.5 DATA CENTER ETIQUETTE________________________________________________34

12. INTERNAL IT SUPPORT POLICY 35

12.1 OVERVIEW______________________________________________________________35

12.2 POLICY__________________________________________________________________3512.3 GUIDELINE______________________________________________________________35

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13. IBE# SUPPORT POLICY 37

13.1 OVERVIEW______________________________________________________________3713.2 POLICY__________________________________________________________________3713.3 GUIDELINES_____________________________________________________________3713.4 IBEX SUPPORT COMMUNICATION MODALITY______________________________38

14. IT TRAINING POLICY 39

14.1 OVERVIEW______________________________________________________________3914.2 POLICY__________________________________________________________________3914.3 GUIDELINES_____________________________________________________________39

1".3.1 REQUEST FOR IT TRAINING _____________________________________________391".3.2 TRAINING ROOM _______________________________________________________39

1".3.3 TRAINERS _____________________________________________________________391".3." TRAINING CATEGORIES _________________________________________________40

15. ENFORCEMENT 40

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ACRONYMS

AUP / A00 '45 U6 P$5708

BI / B9) ';8 I(6 7 9 7$(%6

IBE# / I( ;' ) B9) & E< ()7 9; S86 =

IT / I(>$;=' 7$( T 0?($5$ 8

ISAC / 7(>$;=' 7$( S86 = A)=7(76 ;' 7$( C ( ;

ICT / I(>$;=' 7$( & C$==9(70' 7$( T 0?($5$ 8

M$FED / M7(76 ;8 $> F7('(0 & E0$($=70 D @ 5$ = (

LAN / L$0'5 A; ' N $;

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DEFINITION OF TERMS

ACCESS POINT: - E5 0 ;$(70 ?';) '; ?' 6 ;@ 6 '6 ' 0$==$( 0$(( 0 7$( $7( >$; ) @70 6 7( '

W7; 5 66 ( $; . A( '00 66 $7( '0 6 '6 ' ( $; ?94 ?' 76 96 ) $ 0$(( 0 6 = ( 6 $> ' LAN

967( ;'(6=7 6 '() ; 0 7@ 6 '( (('6 7(6 ') $> $; 6 >$; '00 66 48 =95 7 5 96 ;6 $> ? 7; 5 66 N $; .

ARCHIVE: - T? 6'@7( $> $5) $; 9(96 ) >75 6 $( $ =' ( 70 ' $; $ ? ; $>>57( ='66 6 $;'

= )7' >$; ? 9; $6 $> ; 5 '67( $(/57( 6 $;' ;$$=

AUP: A( A00 '45 U6 P$5708 '56$ 6$= 7= 6 '00 '45 96' $5708 $; F'7; U6 P$5708 76 ' 6

$> ;95 6 ' 57 ) 48 ? $ ( ; ='(' ; $> ' ( $; 467 $; 5'; 0$= 9 ; 686 = ?' ; 6 ;70

? '86 7( ?70? ? ( $; 67 $; 686 = ='8 4 96 ). AUP )$09= ( 6 '; ;7 ( >$;

0$; $;' 7$(6 4967( 66 6 9(7@ ;67 7 6 60?$$56 7( ;( 6 ;@70 ;$@7) ;6 '() 467 $ ( ;6 $>

$ ; )90 ? $ ( 7'5 >$; 5 '5 '0 7$( ?' ='8 4 ' ( 48 ' 96 ; '() $> ( 7 ? 57 5 ;$6 0 $>

(>$;0 = ( .

BACKUP: - S'@7( ' 0$ 8 $> >75 6 $( $ ='66 6 $;' = )7' 690? '6 6 $;' 6 ;@ ;6 ?';) )76 6 $;

CD DVD >$; ? 9; $6 $> ; @ ( 7( 5$66 $> )' ' 7( ? @ ( $> )76'6 ; $; ) 6 ;90 7$(.

DATABASE: - A >75 $; >75 686 = 0$( '7(7( $; '(7 ) 7(>$;=' 7$( '() =$6 0$==$(58 ' >757(

'() ; ;7 @'5 686 = >$; 6 $;7( 7(>$;=' 7$(. M$6 )' '4'6 6$> '; '56$ 7(059) 6 $$56 >$; )' '

'('58676. E '; 7(059) O;'05 MS/SQL M8/S 5 '() M70;$6$> A00 66. I(

M$FED ? )' ' 4'6 6 ;@ ;6 7(059) IBE# D' '4'6 .

DISASTER: - A(8 @ ( ?' =7 ? 4;7( )'=' $( ? )' ' 6 $;' = )79=. D76'6 ; 0'( 4

(' 9;'5 $; '; 7>707'5 690? '6 >7; ?9() ; >5$$) )' ' ) 5 7$( 686 = >'759; = )79= >'759; '()

' '0 %>;$= ='5707$96 60;7 6 @7;96 6 '() $ ? ;6 .

HARDWARE: - H';) '; 76 ' ( ;'5 ;= >$; ? ?8670'5 '; 7>'0 6 $> ' 0?($5$ 8. I ='8 '56$

= '( ? ?8670'5 0$= $( ( 6 $> ' 0$= 9 ; 686 = 7( ? >$;= $> 0$= 9 ; ?';) '; .

IT SUPPORT: - I6 ) >7( ) '6 ; 6 $(6 6 $ '(8 9 ;7 6 =') 48 () 96 ;6 $ IT ; ';)7( >'759; 6

;$45 =6 7669 6 9 6 7$(6 '() $ ? ; =' ;6 ; 5' 7( $ ? $ ;' 7$( '() 0$( 7(97 8 $> M$FED 6

PC6 L' $ 6 ;7( ; 60'(( ; ?$ $0$ 8 '() ( $; 7(>;'6 ;90 9; ) @70 6.

JUNK EMAIL: - E/='75 6 '= '56$ ($ ( '6 9( /='75 76 ' 6946 $> 6 '= ?' 7(@$5@ 6 ( ';58

7) ( 70'5 = 66' 6 6 ( $ (9= ;$96 ; 07 7 ( 6 48 /='75. A 0$==$( 68($(8= >$; 6 '= 76

U(6$5707 ) B95 E/='75 %UBE . D >7(7 7$(6 $> 6 '= 969'558 7(059) ? '6 0 6 ?' ='75 76

9(6$5707 ) '() 6 ( 7( 495 . UCE ; > ;6 6 07>70'558 $ U(6$5707 ) C$== ;07'5 E/='75.



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NETWORK: - C$= 9 ; 686 =6 '() 0$(( 0 7( ) @70 6 0$(( 0 ) $ ? ; 967(

5 0$==9(70' 7$( >$; ? 9; $6 $> 0$==9(70' 7( '() 6?';7( ; 6$9;0 6 7( M$FED 0$= $9()6.

I 0$= ;76 6 ? $ LAN6 ?' '; 0$(( 0 ) 7( 4$ ? 0$= $9()6 $> M$FED.

SECURITY: - C$= 9 ; 6 09;7 8 76 ' 4;'(0? $> 0?($5$ 8 ($ ( '6 7(>$;=' 7$( 6 09;7 8 '6' 57 ) $ 0$= 9 ;6 '() ( $; 6. T? $4 0 7@ $> 0$= 9 ; 6 09;7 8 7(059) 6 ;$ 0 7$( $>

7(>$;=' 7$( '() ;$ ; 8 >;$= ? > 0$;;9 7$( $; (' 9;'5 )76'6 ; ?75 '55$ 7( ? 7(>$;=' 7$(

'() ;$ ; 8 $ ; ='7( '00 66745 '() ;$)90 7@ $ 7 6 7( () ) 96 ;6.

SERVER: - C$= 9 ;6 ?$6 '; ) 67 ( ) $ 69 $; '() ) 57@ ; ' 0$= 9 ; ( $; ?' '55$ 6

96 ;6 $ 6?'; >75 6 ' 570' 7$(6 6$> '; '() ?';) '; . I( M$FED ? ; '; 6 ;@ ;6 57 >75

6 ;@ ;6 ' 570' 7$( 6 ;@ ;6 DNS 6 ;@ ;6 0.

SPAM: - U(6$5707 ) $; 9() 67; ) 5 0 ;$(70 = 66' 6 7( '; 7095'; /='75 6 '= 9(6$5707 ) $;

9() 67; ) ='75 = 66' 6.

SOFTWARE: - C$= 9 ; 6$> '; 76 $> ( ; ';) ) '6 '(8 ?7( 49 ?';) '; = '(7( ?' ?

?';) '; ? '; 6 ?' '; '( 745 ?75 ? 6$> '; 76 ? 7( '( 745 $4 0 6 7(67) ?

0$= 9 ;. S$> '; (0$= '66 6 '( < ; = 58 7) ';;'8 $> ;$)90 6 '() 0?($5$ 7 6 ) @ 5$ )

967( )7>> ; ( 0?(7 9 6 57 ;$ ;'==7( 5'( 9' 6 60;7 7( 5'( 9' 6 =70;$/0$) 0.

USERS: - A(8 = 5$8 0$(695 '( $; 9 6 7( M$FED ?$ 96 6 0$= 9 ; >$; $>>70 $; . I7(059) 6 96 ;6 $> ' 570' 7$(6 )' '4'6 686 =6 $; ? ICT 7(>;'6 ;90 9; .

OFFICE APPLICATIONS SOFTWARE: - I( 0$= 9 7( '( $>>70 697 6$= 7= 6 0'55 ) '(

$>>70 6$> '; 697 $; ;$)90 7@7 8 697 76 ' 0$55 0 7$( $> ;$ ;'=6 7( () ) $ 4 96 ) 48

($ 5 ) $; ;6. T? 09;; ( 58 )$=7('( $>>70 697 6 '; M70;$6$> O>>70 ?70? 76 '@'75'45 >$;

M70;$6$> W7()$ 6 '() A 5 I(0. 6 M'0 OS # '() O (O>>70 .$; >; 6$> '; %$ ( 6$9;0

'5 ;(' 7@ '@'75'45 >$; ='(8 $ ;' 7( 686 =6.

OPERATING SYSTEM: - S$> '; ?' 0$( ;$56 ' 0$= 9 ; '() '0 6 '6 ' 5'8 ; 4 ( ?

?';) '; '() ? ' 570' 7$(6 '() 96 ;6. % . . L7(9< W7()$ 6 M'0 OS # UNI# .

RESTORE: - T? ;$0 66 $> 4;7( 7( $>> 57( 6 $;' )' ' 4'0 >;$= ? $>>57( = )7' '() 9 7(

7 $( '( $(57( 6 $;' 686 = 690? '6 ' >75 6 ;@ ;.

WIRELESS NETWORK: - R > ;6 $ '(8 8 $> 0$= 9 ; ( $; ?' 76 7; 5 66 '() 76

0$==$(58 '66$07' ) 7 ? ' 5 0$==9(70' 7$(6 ( $; ?$6 7( ;0$(( 0 7$( 4 ( ($) 6 76

7= 5 = ( ) 7 ?$9 ? 96 $> 7; 6.



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I. INTRODUCTION

O@ ; ? 8 ';6 M$FED ?'6 ) @ 5$ ) $5707 6 97) 57( 6 '() ;$0 )9; 6 ?70? $@ ;( 7 6 )'8/ $/

)'8 $ ;' 7$(6. W?75 6$= $> ? 6 $5707 6 '() 97) 57( 6 ?'@ 4 ( ;7 ( )$ ( '() >$;='558

' ;$@ ) $ ? ;6 6 07>70'558 IT ; 5' ) ; ; 6 ( '( 7(>$;='5 0$(6 (696 '=$( ? ISAC '() $ ? ;

$; ;$0 66 6.

A6 '; $> 7 6 '0 7$( 5'( >$; FY 2+11 ? ISAC $; ) $ 0$(6$57)' '() 0$)7>8 09;; ( $ ;' 7(

$5707 6 97) 57( 6 '() ;$0 )9; 6 7( $ ' >$;='5 IT $5708 '() 97) 57( ='(9'5. T?76 ='(9'5

) >7( 6 ? 6 ;@70 6 ;$@7) ) '() $@ ;(6 ? 7; 96 . T? $5708 '56$ 6 6 ' ;$ ;7' < 0 ' 7$(6

; ';)7( ? 96 '() ')=7(76 ;' 7$( $> M$FED 6 IT I(>;'6 ;90 9; '() ; 6$9;0 6.

T? $5707 6 '() 97) 57( 6 0$( '7( ) 7( ?76 ='(9'5 ')); 66 7669 6 $> ' ;$ ;7' 96 ;$09; = (

6$> '; ) @ 5$ = ( 4 67 ')=7(76 ;' 7$( ( $; 6 09;7 8 )' ' ; ( 7$( ;6$('5 96

7( ;( & ='75 69 $; 6 ;@70 6 ;'7(7( 0. T? ='(9'5 755 4 ; @7 ) '((9'558 $ 7(0$; $;'

0?'( 6 7( $5708 )9 $ 0?'( 6 7( 0?($5$ 8.

II. OBJECTIVES

T? 4;$') $4 0 7@ 6 $> ? M$FED IT P$5708 '; $:

P;$@7) ' >;'= $; ?' 755 ('45 ICT $ 0$( ;749 $ ';)6 '0?7 @7( M$FED $'56.

E(69; ?' M$FED ICT 7(>;'6 ;90 9; '() 0' '07 8 '; 9 757 ) >> 0 7@ 58 '; 0$= 57'(

7 ? ; 7$('5 '() 7( ;(' 7$('5 6 '()';)6.

E6 '4576? ' ;96 ) '() 6 09; 7(>$;=' 7$( 7(>;'6 ;90 9; '() ' 095 9; $> 084 ; 6 09;7 8 ' '55

5 @ 56 $> M$FED 6$07 8.

E(?'(0 ? < 5$7 ' 7$( $> IT '0;$66 M$FED >$; 7(0; '6 ) P;$)90 7@7 8 '() >>707 (08 '()

T;'(6>$;= M$FED 7( $ '( I(>$;=' 7$(/4'6 ) 6$07 8 ? ; @ ;8$( ?'6 97 '45 '()

'>>$;)'45 '00 66 $ ICT6 '() 96 ICT '6 $$5 >$; 7 6 D 0767$(.

P$67 7$( M$FED IT 9(7 '6 IT 0 ( ; $>


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1 ICT USERS POLICY

OVERVIEW

T? 7( ( $> ?76 $5708 76 $ 6 '4576? 97) 57( 6 >$; USERS ?$ $ 96 0$= 9 ; ?';) ';

6$> '; ;7( ;6 >'< ='0?7( 6 /='75 I( ;( '() 7( ;'( '00 66 0$55 0 7@ 58 0'55 ) IT

I(>;'6 ;90 9; .

T?76 $5708 $9 57( 6 $570 6 '() ( ;'5 97) 57( 6 '() 4 6 ;'0 70 6 7( ? ;$ ; 9 757 ' 7$( $> IT

97 = ( '() '00 66 0; ) ( 7'56.

POLICY

U6 ;6 '; ; 6 $(6745 $ 9() ;6 '() '() ' 58 M$FED IT $5708.

U6 ;6 $> ? 0$= 9 ; 686 = ='8 ($ 96 ? 686 = >$; 755 '5 $; 9(5' >95 9; $6 6

7(059)7( 49 ($ 57=7 ) $ 0$ 8;7 ? 7(>;7( = ( $460 (7 8 574 5 65'() ; >;'9)

) >'=' 7$( 5' 7';76= ?';'66= ( 7( 7=7)' 7$( >$; ;8 7= ;6$(' 7$( 755 '5 '=457(

6$5707 7( >$; 755 '5 8;'=7) 60? = 6 '() 0$= 9 ; '= ;7( % . . 6 ; ')7( 0$= 9 ;

@7;96 6 .

GUIDELINE

ISAC

E(69; ;$ ; 9 757 ' 7$( $> ICT ; 6$9;0 6 ?;$9 ? ;'7(7( & ? 5 ) 6 6 ;@70 6.

P;$@7) 7) ( 7 8 >$; 96 ;6 ?' 0$95) ('45 ? = $ '00 66 $ ICT 7(>;'6 ;90 9; 7( ( ;'5

'() $ ; 5 @'( ' 570' 7$(6 7( '; 7095';.

0 ; 7>8 96 ;6 0; ) ( 7'56 ?'()$@ ; 9 $( ;=7(' 7$( $> '( = 5$8

S?'55 ='7( '7( 9 / $/)' ?';) '; 7(@ ( $;8 7(059)7( 7(>$;=' 7$( 57 8 $> 97 = (

$ ( ; 5$0' 7$( '() $ ? ;6.

USERS

S?$95) ($ 96 M$FED ICT 686 =6 >$; ;6$('5 4967( 66.

S?$95) ($ 7(6 '55 '(8 S$> '; '() H';) '; $( ? 7; PC 7 ?$9 0$(695 7( ISAC

A; ($ '55$ ) $ ')) $; =$)7>8 ( $; 0$(( 0 7$(6 '() '(8 0$(>7 9;' 7$(6.

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S?$95) ($ 96 < ;('5 6 ' ; 48 '(8 = '(6

N$ '>> 0 ? 7) ( 7>70' 7$( 0$) 6 $> ? 7; ='0?7( 48 '(8 = '(6

U6 ? 7; 7) ( 7 8 $ '00 66 $ M$FED 6 ICT ; 6$9;0 6

K ? 7; 7) ( 7 8 ;$ ;58 0?'( ? 7; '66 $;)6 ; 95';58

N$ '66 ? 7; 7) ( 7 8 $ 6 0$() '; 8 7(059)7( 0$55 ' 9

N$ ;6$('5 )' ' >75 6 ='8 4 6 $; ) $( ? M$FED 0$= 9 ; 686 = $; $( 7()7@7)9'5

$; 6 ' 7$(6.

P ;>$;= ? 7; $ ;' 7$(6 ?;$9 ? ;$ ; ICT 97 = (

P5'0 ? 7; 97 = ( 7( '( ' ;$ ;7' $67 7$(

K ? 7; 97 = ( 05 '(

N @ ; 9 '() $; 96 >$$) $; 4 @ ;' 6 ( '; PC6

K '55 '00 66$;7 6 7(059)7( );7@ ; '() ; 0$@ ;8 CD6 7( ' 6'> 5'0

W755 4 7@ ( '00 66 $ ' ;$ ;7' ( $; ;7( ;6. I( 6$= 57=7 ) 0'6 6 96 ;6 ='8 4

7@ ( 5$0'5 ;7( ;6 7> ) = ) ( 0 66';8 48 ISAC.

W755 4 7@ ( '6 =90? '6 $66745 $( D 6 $ 0$= 9 ; $; L' $ 0$= 9 ; ($ 4$ ?. I(

6$= 57=7 ) 0'6 6 ' 96 ; ='8 4 7@ ( 4$ ? 7> ) = ) ( 0 66';8 48 ISAC '()

D '; = ( 6.

S?'55 ($ 7( '(8 '8 '>> 0 ? ;$ ; 9 757 ' 7$( $> 6?'; ) ; 6$9;0 6 690? '6 ;7( ;6.

755 ?'@ ? ; 6 $(674757 8 >$; ? '00 '45 96 $> ? ?';) ';

S?'55 9() ; ($ 07;09=6 '(0 6 ; =$@ ; 5'0 '; 6 $> ?';) '; .

U6 ;6 '; ; 6 $(6745 >$; ?'()57( ? IT 97 = ( %PC ;7( ; 0. ;$ ;58.

E< 0 ) $ 0$= 58 7 ? MOFED IT $5707 6 '() ;$0 )9; 6 $ (69; ? ;$ ; 96' $>

? MOFED N $; I(>;'6 ;90 9; .

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TERMINATION OF EMPLOYEES

Upon !"#$n% $on o& E#p'o(!!):

W$; ;$0 66 6 6?'55 ($ 7>8 ISAC $> ;=7(' 7$( $> = 5$8 6 7( ;7 7( .

U $( ;'(6> ; ; 9;( $> 97 = ( 96 ; )' ' 6?$95) 4 0$= 5 58 ; =$@ ) >;$= ? PC

967( ' ;$ ;7' $$56 = ?$)6.

D' ' 4 5$( 7( $ M$FED 6?'55 4 ;'(6> ;; ) $ ? ' ;$ ;7' ;6$(.

ISAC 6?'55 )76'45 '() ? ( ) 5 96 ; '00$9( 6 4 5$( 7( $ ;=7(' ) ; 67 ( ) 96 ;6.

D' ' 6 $; ) $( 97 = ( 4 5$( 7( $ ;=7(' ) 96 ;6 6?'55 4 ; =$@ ) 7( '( ' ;$ ;7'

='(( ;.

O( ; 67 (' 7$( $; ;=7(' 7$( $> = 5$8= ( 96 ;6 6?$95) ?'()$@ ; '55 ? 97 = (

%7(059)7( CD6 '() 0; ) ( 7'56 $ ? ; 5 @'( 4$)7 6. T?76 6?$95) 4 0$(67) ; ) '6 '; $>

? 05 ';'(0 ;$0 )9; .

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* HARDWARE + SOFTWARE PROCUREMENT SUPPORT POLICY

OVERVIEW

T?76 $5708 6 '4576? 6 97) 57( 6 >$; ? ;$09; = ( $> '55 0$= 9 7( '() 0$==9(70' 7$(

?';) '; '() 6$> '; 7( $;) ; $ ='$;=' 7$( T 0?($5$ 8 %IT

6 5 0 7$( $> ' ;$ ;7' 0?($5$ 8 '() =') T;') $>>6 4 ( 0$6 '() 9'57 8 $> 0?($5$ 8.

POLICY

T$ ' ')@'( ' $> ICT $$56 7( ? =$6 0$6 / >> 0 7@ ='(( ; ISAC 755 6 '()';)7 '

6 ;7 6 $> ?';) '; '() 6$> '; ;$)90 6 ?' 7( ;' '6758 7 ? M$FED 6 IT

7(>;'6 ;90 9; ='7( '7( '() =' '@'75'45 '( 9 / $/)' 576 $> 69 $; ) ?';) '; '()

6$> '; $ ? ; 7 ? 0?(70'5 6 07>70' 7$(.

W?75 ? '0 9767 7$( $> 6 '()';) ;$)90 6 76 (0$9;' ) 6$= 0$; 69 $; ;$0 66 6 ?'@

' ( ) >$; 6 07'5 97 = ( $; 6$> '; ?70? ='8 ($ 4 7(059) ) 7( ? 576 $> 69 $; )

;$)90 6 ISAC 755 0$(695 7 ? ? = $ 6 5 0 ? =$6 ' ;$ ;7' 97 = ( '() $ $;

$9 '( ' ; = ( >$; 0$( 7(9 ) 69 $; .

A55 ;$09; ) 6$> '; 6?$95) 4 570 (6 ) (97( '() '6 =90? '6 $66745 6?'55 = ?

6 '()';) 6 48 ISAC.

GUIDELINE

II.,.1. R!)pon)$ $'$ ( o& ISAC

A00 IT ; 5' ) 97 = ( '() 6$> '; 9;0?'6 ; 9 6 >;$= '55 M$FED $; ;$0 66 6

>$;='558.

D 07) $( ? ' ;$ ;7' ( 66 $> ; 9 6 >$; 9;0?'6 4'6 ) $( 0 ; '7( >'0 $;6 ($ '55

;$09; = ( ; 9 6 6 ='8 4 ' ;$@ ).

B ; 6 $(6745 >$; 69 $; 7( ? >7('(0 & ;$09; = ( 694 ;$0 66 >$; ;$09;7( 9'57 8

ICT 97 = ( 6 '() 6$> '; .

P;$ $6 ? ;$09; = ( $> ICT 97 = ( 4'6 ) $( ; 95'; '66 66= (

P; '; 6 07>70' 7$( '() ; @76 7 @ ;8 $ =$( ?6 4'6 ) $( ; 5 @'( ';'= ;6 690? '6

5' 6 0?($5$ 8 0$6 '@'75'4757 8 69 $; ';;'( 8 0

P ;>$;= 0?(70'5 @'59' 7$( $> ICT 97 = ( '() 6$> '; ;$09; = ( 47)6

R 6 $() $ '(8 0?(70'5 0$= 5'7( 6 69 6 7$(6 ?' =7 ? 4 ;'76 ) >;$= 69 57 ;6.

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C$(>7;= 97 = ( 6 '00$;)7( $ 6 07>70' 7$( 9 $( ) 57@ ;8.

A ;$@ 6 '55 ICT ; 5' ) ?';) '; ;$09; ) 6?$95) 4 4;'() ( '() ($ ; 0$()7 7$( ) $;

; >9;476? )

I(6 '55 '() 0$(>7 9; ? 97 = ( .

II.,.*. R!)pon)$ $'$ ( o& F$n%n ! + p"o /"!#!n p"o !)) 0C %nn!' On! P"o2"%#

C$(695 ? ISAC >$; '(8 0?(70'5 '6676 '(0 ; 5' ) $ ? ;$09; = ( $> ICT ; 5' )

97 = ( 6 '() 6$> '; .

D '5 7 ? ? 69 57 ; 4'6 ) $( ISAC ; $; 7> ? ; 76 '(8 ;$45 = $( ? 97 = ( )9;7(

? ';;'( 8 ;7$).

N$ =' '(8 '8= ( >$; IT 6 ;@70 %H';) '; 6$> '; $; T;'7(7( '0 97; ) >;$= ?7;)

'; 8 9(5 66 0 ; 7>7 ) '() ' ;$@ ) 48 ISAC.

II.,.,. R!)pon)$ $'$ ( o& ! p"op!" ( %3#$n$) "% $on )/ p"o !))

F$;='558 0$==9(70' 7 ? ISAC $( ? '0 9767 7$( $> IT 97 = ( 4 7 >;$= 5$0'5

9;0?'6 )$(' 7$( $; $ ? ; 76 .

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, HARDWARE POLICY

OVERVIEW

A6 96 ;6 $> M$FED '; 7(0; '67( >;$= 7= $ 7= ? ;$09; = ( $> IT 97 = ( 6 '()

6$> '; 686 =6 76 7(0; '67( . I( '))7 7$( 6$= $> ? 7 =6 $ 4 9;0?'6 ) ; 97; ?7 ?

7(@ 6 = ( . T?76 $5708 6 '4576? 6 97) 57( 6 >$; ? ) 5$8= ( '() 96 $> ?';) '; 7( M$FED.

POLICY

ISAC 6?'55 4 ; 6 $(6745 >$; ? ?';) '; ='7( ('(0 =$@ = ( $> ICT E 97 = ( 6 '() )76 $6'5

$> ?';) '; . I( '))7 7$( ? ( 97 = ( >'756 $ >9(0 7$( '6 ' ?$5 0 ; '7( '; 6 6?$95) 4 =$@ )

$ 4 96 ) >$; 9 ;')7( $; ; 5'07( >'95 8 '; 6 7. . 0'((74'57 ' 7$( $> ?';) '; 755 4 )$( .

GUIDELINES

3.1.1 HARDWARE MAINTENANCE

R '7;6 ='7( ('(0 6 $; 9 ;') 6 $> '55 ICT ; 5' ) ?';) '; 6?'55 4 0';;7 ) $9 48 ISAC.

O9 6$9;07( $> ?';) '; ='7( ('(0 6?'55 4 )$( 7 ? ? ' ;$@'5 $> ISAC.

ISAC 6?'55 67 ( '( ' ; = ( ? ( 97 = ( 6 '; ='7( '7( ) $>> 67 .

P'; 6 >;$= ($(/>9(0 7$(7( 97 = ( 6?'55 4 96 ) $ 9 ;') $; ; 5'0 >'95 8 97 = (

R 0$;) $> 0'((74'57 ) '; 6 6?$95) 4 ='7( '7( ).

ISAC 6?'55 ' 6 $0 >$; 690? 7 =6 '6 RAM ?';) )76 0 '6 6 '; '; '() 49)

6?$95) 4 '55$0' ) >$; 690? 7 =6.

I( $;) ; $ )9;'4757 8 $> ?';) '; P; @ ( 7@ ='7( ('(0 755 4 )$( 4'6 ) $(

69 57 ; 6 ='(9'5.

I( $;) ; $ 6' 76>8 M$FED ?';) '; ='7( ('(0 ( ) ISAC 6?'55 4 97 ) 7 ? 55

$; '(7 ) $; 6?$ .

ISCAC ?'6 ? ; 6 $(674757 8 >$; UPS 97 = ( '() ( ;' $;6 $ 0? 0 ; 95';58 (69;7(

? 8 ?'@ ') 9' 0' '07 8 '() 6 ) 7( '00$;)'(0 7 ? ='(9>'0 9; ; ; 0$== ()' 7$(.

A ;$ ;7' 0$( ;$5 60? )95 ) 76 6 >$; 97 = ( ='7( ('(0 .

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3.1.2 DISPOSAL OF HARDWARE:

H';) '; 6?$95) 4 )76 $6 ) ? ( ? 8 '; 4 5$ ? 6 '()';) $> M$FED ($( >9(0 7$('5

$; 0$95)( 4 9 ;') ).

ISAC 6?'55 ) ;=7( ? $46$5 60 (0 $> 97 = ( '((9'558 '() ;$ $6 ? 7; )76 $6'5

T? )76 $6'5 $> 97 = ( 755 $(58 4 ;>$;= ) 48 0$(0 ;( ) 4$)8 7( 0$55'4$;' 7$( 7 ?

ISAC.

ISAC 6?'55 ?'@ 6$5 ; 6 $(674757 8 >$; 0'((74'57 7( ? ?';) '; ?' 0'(($ 4 6$5) '()

0'( ($ 5$( ; 4 96 ) 7( ?$5 49 ?'6 96 >95 0$= $( ( 6

3.1.3 MOVEMENT OF ICT E4UIPMENT

I( $;) ; $ ; @ ( )'=' $( '( ICT ; 5' ) 97 = ( 0$= 9 ; ( $; '() 96 ; 6 )' '

48 7= ;$ ; ;'(6 $; ' 7$( 0?(7 9 6 ';;'( = ( 6 =96 4 =') 7 ? ISAC 4 >$; '(8

ICT ; 5' ) 97 = ( 6 '; =$@ ) >;$= 7 6 5'0 $> 7(6 '55' 7$( $ '($ ? ; 5'0

E 97 = ( 7(>$;=' 7$( $; 6$> '; 6?$95) ($ 4 ' ( $>>/67 7 ?$9 '9 ?$;7 ' 7$(.

E= 5$8 6 0$( ;'0 $;6 '() ?7;) '; 8 96 ;6 ?$ ?'@ '9 ?$;7 8 $ ;=7 $>>/67 =$@ = (

$> '66 6 6?$95) 4 05 ';58 7) ( 7>7 ).

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5 OPERATING SYSTEM + BASIC APPLICATION SOFTWARE POLICY

OVERVIEW

T?76 6 0 7$( 76 7( () ) $ ) 60;74 ? $5708 & 97) 57( 6 >$; ? 6 '()';)7 ' 7$( '() 96' $>

$ ;' 7( 686 = ' 570' 7$( 6$> '; '() )7>> ; ( 6$> '; >$; 6 ;@ ;6 '() $; 6 ' 7$(6.

POLICY

ISAC 6?'55 ; 95';58 6 '()';)7 $ ;' 7( 686 =6 '() '(8 () 96 ; ' 570' 7$( 6$> '; $ 4

96 ) 7( ? M7(76 ;8. A55 ;$09; ) 6$> '; 6?$95) 4 570 (6 ) '() (97( .

GUIDELINES

U6 ;6 '; ($ ;=7 ) $ 7(6 '55 '(8 9('9 ?$;7 ) 6$> '; $( ? 7; 0$= 9 ;6 6 ;@ ;6 '() $(

'(8 IT 97 = ( 0$(( 0 ) $ M$FED ( $; .

T? $ ;' 7( 686 = 755 4 $> ? 6'= 8 '() @ ;67$(. A )7>> ; ( @ ;67$( ='8 4

7(6 '55 ) $( ='0?7( 6 ?70? )$ ($ 69 $; ?76 6 '()';) 6$> '; . L7 76 ' 570' 7$(

6$> '; 6?$95) '56$ 4 $> ? 6'= 8 '() @ ;67$( $ ? < ( $66745 .

I(6 '55' 7$( $> 5' 6 @ ;67$( $; ' 0? 9 )' 6?$95) 4 7= 5 = ( ) '> ; < (67@ '()

6900 66>95 6 7( . A ;$55 4'0 6 ;' 8 6?$95) 4 7( 5'0 4 >$; 9 )' 6 9 ;') 6 ';

7= 5 = ( ).

B >$; 0?'( 6 '; )$( '55 6$> '; 7(>$;=' 7$( )' '4'6 ( 7 7 6 '() ?';) '; ?'

; 97; '= ()= ( 6?$95) 4 7) ( 7>7 ).

ISAC 7= 5 = ( 6 570 (6 ) 6$> '; ; 95';58 '66 667( ? ; 97; = ( >$; ? ( 6$> ';

7 ?7( ? 0$( < $> M$FED 6 =7667$( 6 ;' 8 '() 09;; ( 0?($5$ 8 ( )6.

ISAC 6?'55 ;$@7) 6$> '; ;'7(7( >$; 96 ;6 $( 4'670 ' 570' 7$(6 57 M70;$6$> O>>70

'() $ ? ; ' 570' 7$(6 ) @ 5$ ) 7( ?$96 $; ;$09; ) $>/ ? /6? 5>.

ISAC 6?'55 6$> '; )76 6 ='(9'56 '() S$> '; 570 (6 7(@ ( $;8 7( ' 6'> 6 $;'

'; '.

A(8 ?';) '; ?70? M$FED 4986 6?'55 0$= 7 ? 570 (6 ) 6$> '; 7(6 '55 ) $( 7 $; 7>

( ) ) 7 ? ($ 6$> '; 7(6 '55 ) ' '55.

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ISAC 6?'55 )$ ? 9 )' 7( 9 ;')7( $> '(8 6$> '; .

6 NETWORK POLICY

OVERVIEW

T? 9; $6 $> ?76 $5708 76 $ 0$(>7;= ? $ ( ;6?7 $> ? MOFED N $; I(>;'6 ;90 9; '()

6 '4576? ? ; 6 $(674757 7 6 $> MOFED 6 '>> '() 9 6 6 7( ;$ 0 7( '() 6 09;7( ? ( $; .

T? M$FED N $; I(>;'6 ;90 9; 7(059) 6 49 76 ($ 57=7 ) $ ? >$55$ 7( :

o W7; ) '() 7; 5 66 ( $; 97 = ( 7(059)7( '0 6 7;7( 6 7 0? 6 ?946 '() ;$9 ;6

o N $; /4'6 ) 0$==9(70' 7$( 6 ;@70 6 690? '6 /='75 & V$70 N $; .

o C$= 9 ;6 '() 5 0 ;$(70 ) @70 6 %690? '6 ) 6 $ 6 5' $ 6 6 ;@ ;6 '() $ ? ; =$47597 = ( 7; 5 66 0?($5$ 7 6 0$ 7 ;6 >'< 6 IP ?$( 6 ?' '; 9;0?'6 ) $; 5 '6 )

967( M$FED >9()6.

POLICY

ISAC 6?$95) '@'75 ' ;$ ;7' ( $; 7(>;'6 ;90 9; ( $; 6 ;@70 6 & ; 6$9;0 '00 66 $

@ ;8 96 ;.

ISAC ; 6 ;@ 6 ? ;7 ? $ '00 66 '(8 0$= 9 ; $; 5 0 ;$(70 ) @70 0$(( 0 7( $ ?M$FED N $; I(>;'6 ;90 9; 7( $;) ; $ @ ;7>8 0$= 57'(0 7 ? ?76 '() $ ? ; ' 570'45

7(>$;=' 7$( 6 09;7 8 $5707 6.

ISAC 6?'55 7= 5 = ( ;$ ; ( $; 6 09;7 8 '() )$09= ( ? ( $; 7(>;'6 ;90 9; .

A00 66 $ ? I( ;( 755 4 ;$@7) ) $ 96 ;6 $ 69 $; 4967( 66 '0 7@7 7 6 '() $(58 $

;>$;= ? 7; $46 '() ;$> 667$('5 ;$5 6.

I( ;( '00 66 6?'55 4 ?;$9 ? ' ;$ 96 ;6.

B ; 6 $(6745 >$; $@ ;6 7( ? $ ;' 7$(6 $> ? N $; I(>;'6 ;90 9; .

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D 67 ( 7= 5 = ( '() ='7( '7( 7 6 ( $; ';0?7 0 9; 7 ? ? ' ;$ ;7' 5 @ 5 $>

')=7(76 ;' 7@ '() 0?(70'5 6 09;7 8 0$( ;$56.

M$(7 $; ? '@'75'4757 8 '() 6 09;7 8 $> ? $;=' 7$(.

P; '; N $; 7(>;'6 ;90 9; )$09= ( ' 7$( '() 0$(>7 9;' 7$( 97) .

WIRELESS NETWORK

T? 7; 5 66 ( $; ' 57 6 $ '55 '; '6 $> 7; 5 66 0$(( 0 7@7 8 $ ? M$FED ( $;

7(>;'6 ;90 9; '() 7(059) 6 '55 7; 5 66 ) @70 6 $ ;' 7( 7 ?7( ? M$FED IP ')); 66 ;'( $(

'(8 $> ? M$FED ; =76 6 $; '(8 ; =$ 5$0' 7$( )7; 0 58 0$(( 0 ) $ ? M$FED ( $; .

ISAC '0 6 '6 ? 0 ( ;'5 ='(' = ( 4$)8 7( ; 95' 7( ? 7(6 '55' 7$( '() ='7( ('(0 $>

'55 7; 5 66 0$(( 0 7$( '() '(8 ; 9 6 >$; 7(6 '55' 7$( $> ( A00 66 P$7( 6 =96 4 )7; 0 )

?;$9 ? ISAC.

A55 ( A00 66 P$7( 6 =96 4 9;0?'6 ) @7' ISAC '() ? $;= $ ; 0$== () ) 6 07>70' 7$(6 '6 ) >7( ) 48 ISAC.

ISAC 755 ;$@7) ' 6 '()';) '() '55 A00 66 P$7( 6 =96 >$55$ ? ISAC S '()';)

C$(>7 9;' 7$( 6 7( 6.

ISAC =$(7 $; 7; 5 66 ( $; 6 $( ' ; 95'; 4'676 '() ?'6 ? ;7 ? $ ; =$@ '(8

9('9 ?$;7 ) '() ($( 6 '()';) A00 66 P$7( >;$= ? ( $; 7 ?$9 '(8 ($ 7>70' 7$(.

ISAC 76 6$5 58 ; 6 $(6745 >$; ;$@7)7( =$(7 $;7( '() ='7( '7(7( 7; 5 66 ( $; 7(

6 ;@70 6 '() '56$ ; 6 $(6745 $ ; 76 ; ? 5$0' 7$( $> '55 7; 5 66 '00 66 $7( 6.

ISAC 76 ; 6 $(6745 >$; ='7( '7(7( ' 6 09; 7; 5 66 ( $; '() 755 ) 5$8 ') 9'

6 09;7 8 ;$0 )9; 6 $ 69 $; 7; 5 66 ( $; 7( $( 0'= 96.

REMOTE ACCESS

T? 9; $6 $> ?76 97) 57( 76 $ ) >7( 6 '()';)6 >$; 0$(( 0 7( $ M$FED 6 ( $; >;$= '(8

5$0' 7$(. T? 6 6 '()';)6 '; ) 67 ( ) $ =7(7=7 ? $ ( 7'5 < $69; $ M$FED >;$= )'=' 6

?70? ='8 ; 695 >;$= 9('9 ?$;7 ) 96 $> M$FED ; 6$9;0 6.

R =$ '00 66 7= 5 = ( ' 7$(6 ?' '; 0$@ ; ) 48 ?76 97) 57( 7(059) 49 '; ($ 57=7 ) $

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)7'5/7( =$) =6 >;'= ; 5'8 ISDN DSL VPN SSH '() 0'45 =$) =6 0.

I 76 ? ; 6 $(674757 8 $> M$FED = 5$8 6 0$( ;'0 $;6 @ ()$;6 '() ' ( 6 7 ? ; =$

'00 66 ;7@75 6 $ M$FED 6 0$; $;' ( $; $ (69; ?' ? 7; ; =$ '00 66

0$(( 0 7$( 76 7@ ( ? 6'= 0$(67) ;' 7$( '6 ? 96 ; 6 $(/67 0$(( 0 7$( $ M$FED.

S 09; ; =$ '00 66 =96 4 6 ;70 58 0$( ;$55 ). C$( ;$5 755 4 (>$;0 ) @7' '66 $;)

'9 ? ( 70' 7$( $; 94570 ;7@' 86 7 ? 6 ;$( '66/ ?;'6 6.

N$(/6 '()';) ?';) '; 0$(>7 9;' 7$(6 =96 4 ' ;$@ ) 48 R =$ A00 66 S ;@70 6 '()

ISAC =96 ' ;$@ 6 09;7 8 0$(>7 9;' 7$(6 >$; '00 66 $ ?';) '; .

A55 ?$6 6 ?' '; 0$(( 0 ) $ M$FED 7( ;('5 ( $; 6 @7' ; =$ '00 66 0?($5$ 7 6

=96 96 ? =$6 9 / $/)' '( 7/@7;96 6$> '; .

R =$ ='7( ('(0 76 ; 6 ;70 ) $ '9 ?$;7 ) 7()7@7)9'56 0$(>7( ) $ 7()7@7)9'5 6 667$(6

'() 694 0 $ ; @7 .

VIRTUAL PRIVATE NETWORK 7VPN8

T? >$55$ 7( ;$0 )9; 6 '() 97) 57( 6 =96 4 0$(67) ; ) )9;7( VPN ; =$ '00 66.

E= 5$8 6 7 ? VPN ;7@75 6 =96 ($ ;'(6> ; ? 7; '00$9( $ ?7;) '; 8.

VPN 96 ;6 755 4 '9 $=' 70'558 )760$(( 0 ) >;$= M$FED 6 ( $; '> ; ?7; 8 =7(9 6 $>

7('0 7@ .

T? VPN ;7@75 '00$9( 76 57=7 ) $ 2" ?$9;6.

ISAC 76 ; 6 $(6745 >$; ) >7(7( VPN 057 ( 6 96 ) 48 VPN 96 ;6.

ISAC 76 ; 6 $(6745 $ 0$( ;$5 '() ='(' VPN 96 ;6.

B8 967( VPN 0?($5$ 8 7 ? ;6$('5 97 = ( 96 ;6 '; 694 0 $ ? 6'= ;95 6 '(); 95' 7$(6 ?' ' 58 $ M$FED/$ ( ) 97 = ( .

INTERNET

6.1.1 INTERNET ACCESS

A00 66 $ ? I( ;( 755 4 ;$@7) ) $ 96 ;6 $ 69 $; 4967( 66 '0 7@7 7 6 '() $(58 $

;>$;= ? 7; $46 '() ;$> 667$('5 ;$5 6.

ISAC 6?'55 ?'@ ? ; 6 $(674757 8 $ 9';'( I( ;( '00 66 ?;$9 ? ;$


20/48


ISAC ?'6 ? ; 6 $(674757 8 $ ) '5 7 ? ISP %ETC >$; ? ' ;$ ;7' 9'57 8 $> 6 ;@70 $>

? I( ;( .

6.1.* ALLOWED INTERNET SERVICES

ISAC ; 6 ;@ 6 ? ;7 ? $ ')) $; ) 5 6 ;@70 6 '6 4967( 66 ( )6 0?'( $; 0$()7 7$(6

';;'( .

T? >$55$ 7( 6 '()';) I( ;( 6 ;@70 6 755 4 ;$@7) ) $ 96 ;6:

o E/='75 WWW F75 T;'(6> ; P;$ $0$5 %FTP '() T 5( .

6.1., PROHIBITED INTERNET ACTIVITIES

ISAC =96 >75 ; 0$( ;$5 $ ( 7'558 ?';=>95 0$( ( 6 >;$= ? I( ;( ?;$9 ? 7 6 ;$$55$ 7( '; 6$= $> I( ;( 96' 6 ?' '; 6 ;70 58 ;$?747 ) '() >75 ; ).

A(8 7( ;'0 7$( 7 ? U6 ( ;$9 6 ( 6 ;$9 6 $; $ ? ; $ 70/4'6 ) >$;9=6 $( ? I( ;(

$; 7 ? '(8 W 4 67 6 ;$@7)7( =' ;7'5 ?' :

o C$( ;749 6 $ ' ?$6 75 $; (@7;$(= ( .

o P;$=$ 6 > (67@ '0 6 690? '6 ;'076= () ; '496 >9()'= ( '576=

?(707 8.

A(8 7( ;'0 7$( 7 ? 67 6 $; )$ (5$')7( =' ;7'56 ?' 0'(.

o D7=7(76? 6 ( $; ;>$;='(0 690? '6 6 ; '=7( M )7'6 $(57( '= 6.

o C$= ;$=76 ( $; 6 09;7 8

o H'@ ' ( ' 7@ 7= '0 $( ? 96 $; ;>$;='(0 $> ? 057 ( 0$= 9 ;

6.1.5 WEBSITE E9EMPTION

ISAC ='8 ;'( W 4 S7 E< = 7$( >$; ' 57=7 ) )9;' 7$( $; $ ' 57=7 ) 60$ $>

= 5$8 6 4'6 ) $( ? (' 9; $> ? 67 '() 697 '45 96 7>70' 7$( >$; ? < = 7$(.

N$ < = 7$( 9() ; '(8 07;09=6 '(0 6 755 4 ;'( ) >$; W 4 67 6 7( ? >$55$ 7( 0' $;7 6:

o P$;($ ;' ?8

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o M' 9; 0$( (

o S7 6 ) )70' ) $ ? ;$=$ 7$( $> ?' ; ) $; @7$5 (0

VIDEO CONFERENCE SERVICE

M$FED 6 V7) $ C$(> ; (07( 76 4'6 ) $( 5 0$==9(70' 7$( 0?($5$ 8 ?' 0$(( 0 6 $ $; =$;

5$0' 7$(6 $@ ; ' 6 09; 0$= 9 ; ( $; 7 ? ' 0'= ;' =$(7 $; '() =70;$/ ?$( ' '0? 5$0' 7$(.

RESPONSIBILITIES

ISAC 76 ; 6 $(6745 >$; V7) $ 686 = $@ ;67 ? '() >$; 60? )957( $> @7) $ 97 = ( .

ISAC 755 (69; 97 = ( 6 09;7 8 60? )95 ? V7) $ C$(> ; (0 7 ? ? ISAC

C ( ;'57 ) S0? )95 ; '() 6 /9 ? 97 = ( 4 >$; ? 0$(> ; (0 4 7(6.

V7) $ 0$(> ; (0 '; 707 '( 6 ?'@ ' 4'670 ;7 ? $ ;7@'08 '() 0$(>7) ( 7'57 8 7( ? 96 $>

? V7) $ C$(> ; (07( 6 ;@70 .

O(58 ISAC 6 '>> ?'6 ? '9 ?$;7 ' 7$( $ ='(7 95' @7) $ 686 = 0$(>7 9;' 7$(.

ONSITE CLIENT RESPONSIBILITY: V7) $0$(> ; (0 057 ( 6 '; ; 6 $(6745 >$;

; 6 ;@7( ? 6 '0 0$$;)7(' 7( ;$ ;'= ';;'( = ( 6 '() 0' ;7( . V7) $0$(> ; (0

057 ( 6 '; ; 6 $(6745 >$; ;$@7)7( ' 67 0$$;)7(' $; $ 4 ; 6 ( ' ? @7) $0$(> ; (0 $

$@ ;6 ; 76 ;' 7$( ;$@7) $>>707'5 ; 7( 6 $; $ ? ; ')=7(76 ;' 7@ ) '756.

OFFSITE CLIENT RESPONSIBILITY 7(059) ;$@767$( $> ? >$55$ 7( :

o Suitable location ? 9(7 6?$95) 4 5'0 ) 7( 6='55/ $ =7)/67 ) 0$(> ; (0 ;$$=.

T? ;$$= 6?$95) ;$@7) 6 '0 >$; ' 5 '6 ! $ 5 $ 67 ' ' '45 7 ?7( ? ! /

) ; >7 5) $> @7 $> ? 0'= ;'. T? ;$$= 6?$95) ?'@ $$) '0$96 706 7 ?$9 '(8

$4@7$96 0?$ '() ? 57 ? 7( 6?$95) 4 ') 96 '45 '() ;$@7) 55/57 >'0 6. T? ;=96 4 ' 5'0 >$; ? () $7( $ 4 5$0' ) ') '0 ( $ ? )76 5'8 ) @70 % . .

969'558 $( $ $> ? TV 7 ? 0$(@ (7 ( '00 66 $ ' $ ; 6$0 '() ( $;

0$(( 0 7$(. T? ;$$= 6?$95) 4 ( ;'558 '@'75'45 >$; 4$$ 7( 6 09; >;$= ? >

'() 5$0' ) 0$(@ (7 ( 58 >$; ?$6 $ 5 =$6 57 58 $ 96 7 .

o Network connection ? 9(7 ; 97; 6 6 7 0? 7 ? ?7 ? 6 ) E ? ;( 0$(( 0 7$(.

o Display ? 9(7 ; 97; 6 ' )76 5'8 ) @70 ?70? 0$95) 4 ' 5 @767$( %2+ $; 5'; ;

; 0$== () ) . T? 6$9() $9 9 >;$= ? TV 6?$95) 4 ($9 ? $ >755 ? ;$$=.

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A9)7$/@769'5 0'; $; 6 '() ? 9(7 TV =70;$ ?$( 6 '() ; =$ 6?$95) '55 4

6 $; ) $( ' 0'; $; ;='( ( 6? 5> 7 ?7( ? ;$$=. T? 9(7 6?$95) 4 =$9( ) $(

$ $> ? TV. T? TV 6?$95) 4 =$9( ) $( ? $ $> ? 0'; ' 8 /5 @ 5.

MOFED WEB SITE POLICY

OVERVIEW

M$FED ?'6 6 '4576? ) ' 4 ; 6 (0 $@ ; ? 7( ;( >$; 6?';7( 9 / $/)' '() ; 57'45

7(>$;=' 7$( $ ? ( ;'5 94570 '() ? M$FED 0$==9(7 8. W 4 ?$6 7( ?'6 4 0$= $( $> ?

6 ;@70 6 '@'75'45 $( ? M$FED. T?76 $5708 0; ' 6 ' 6 '()';) '8 967( M$FED 467 .

POLICY

ISAC ?'6 ' 6$5 ; 6 $(674757 8 $ ='(' ? 467 ?'()5 0?(70'5 7669 6 '() ;$@7)

;'7(7( >$; () 96 ;.

P94570 ; 5' 7$( '() 7(>$;=' 7$( ;$0 66 ='(' '() >$55$ 9 '55 ? 0$( ( 6 $ 4 $6 )

$( ? 467 .

GUIDELINES

.1.1 RESPONSIBILITY

T$ ('45 ? 0$(0 ;( ) $; ;$0 66 6 $ 94576? ? 7; ' 6 ISAC 755 ;$@7) )76 6 '0

$( 4 6 ;@ ;6 '() ;'7(7( >$; ; 5 @'( $; ;$0 66 6.

W$; ;$0 66 6 '; ; 6 $(6745 $ '667 ( ) )70' ) ;6$(( 5 $ $6 ? 7; 0$( ( $( ?

467 .

ISAC 755 ; '; '() 0$()90 ? ;'7(7( $( $6 7( 4 0$( ( .

T? P94570 R 5' 7$(6 '() 7(>$;=' 7$( ;$0 66 6?'55 ; @7 ? 0$( ( $6 7( 94576?7(

; 95';58 '() 0$55 0 > )4'0 6 >;$= ? 467 @767 $;6.

I 76 ? ; 6 $(674757 8 $> ISAC $ (69; ?' ? 97) 57( 6 '; (>$;0 ) '6 ; 97; ) '() ?'

? 0$( ( $6 ) $( M$FED 6 467 ')? ; 6 $ ? 97) 57( 6.

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.1.* WEBSITE MANAGEMENT

P94570 ; 5' 7$( '() 7(>$;=' 7$( ;$0 66 7( 0$55'4$;' 7$( 7 ? ISAC ?'6 ? ;7 ? $ 0?'( $;

; =$@ '(8 7(>$;=' 7$( $; 57( $( ? 467 $ '669; '009;'08 '() 7= 57( 66.

T? 467 6?$95) 4 ; @7 ) ; 95';58.

T7= /6 (67 7@ 0$( ( 690? '6 7(>$;=' 7$( ;$=$ 7( @ ( 6 755 4 ; =$@ ) '6 6$$( '6 ?

@ ( ' 6 5'0 .

N 6 6?$95) 4 ; @7 ) '() 9 )' ) $( ' 7= 58 4'6 .

L7( 6 $ $ ? ; 467 6 $> 67=75'; =7667$( 755 4 ;$@7) ) $( ? 67 .

A55 0$( ( $( ? 467 755 ')? ; $ ' 570'45 0$ 8;7 ? '() $ ? ; 5' 6.

WEBSITE

T? )$='7( ('= $> M$FED 6 467 76 .=$> ). $@.

A(8 0?(70'5 7( 97;8 '4$9 ? 4 67 6?$95) 4 6 ( $ ? >$55$ 7( ='75 ')); 66:

;! #%) !" ISAC 755 ' R 95'; B'0 /9 $> ? 467 '() 7@ 6 0?(70'5 69 $; .

T? 467 755 4 ?$6 ) $( M$FED 6 7( ;('5 6 ;@ ;.

S?$95) 4 7(059) ) 7( )76'6 ; ; 0$@ ;8 7(>;'6 ;90 9; $ (69; >'6 6 ; 6 $;' 7$( $> ?

467 7( ? @ ( $> '(8 9(>$; 6 ( ?';) '; 6$> '; >'759; .

6.1.3 WEB CONTENT

C$( ( 6?$95) 4 ; @7 ) >$; 9'57 8 %7(059)7( $;7 7('57 8 '009;'08 '() ; 57'4757 8

4 >$; $6 7( .

T? 467 6?$95) ;$@7) 7(>$;=' 7$( '4$9 M$FED '() $ ? ; ; 5' ) $ 706.

T? 0$( ( $> M$FED 6 467 =96 7(059) '=$( $ ? ;6:

o N'= '() =45 = $> M$FED

o M7667$( V767$( '() G$'56 $> M$FED

MI!IST Y OF FI!A!CE A!D ECO!OMY DEVELOPME!T Pa#e "
http://www.mofed.gov.et/mailto:[email protected]://www.mofed.gov.et/mailto:[email protected]


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o A7= '() $4 0 7@ 6 $> M$FED

o O; '(7 ' 7$('5 6 ;90 9; 7(059)7( )7; 0 $;' 6 $>>70 ;6 0

o C$( '0 ')); 66 7(059)7( P$6 '5 ')); 66 >'< ?$( (9=4 ; '() ='75 $> ?

$; '(7 ' 7$(

o M$FED P; 66 ; 5 '6 6

o P94570' 7$(6

o F7('(07'5 5' ; 95' 7$(6 & 97) 57( 6

A(8 0$( ( $( ? 467 6?$95) 4 >; $>:

o I(695 7( ?; ' (7( $; ;$@$0' 7@ 5'( 9'

o I(07 7( ?' ; ) $( ? 4'676 $> ;'0 ; 57 7$( () ; (' 7$('57 8 $; 6 ;$= ? 67 .

M$FED 6 467 ')=7(76 ;' $; 6?$95) 4 6 (67 7@ $ ';)6 94576?7( '(8 7(>$;=' 7$( ?'@7

( ' ?7;) '; 8 0$ 8;7 ? . T? ')=7(76 ;' $; 6?$95) >$55$ ? ;$ ; ;$0 )9; 6 $ $4 '7(

? ;=7667$( ;7$; $ 94576?7( 690? 7(>$;=' 7$( $( ? 467 .

I( 0'6 6 ? ; ? (' 9; $> ? 7(>$;=' 7$( $; )$09= ( 0'556 >$; ' ; 6 ;70 7$( $( 7 6

; ;$)90 7$( ? 0$ 8;7 ? 6 ' = ( 0$95) 7()70' ? >$55$ 7( ;=6:

The following material is subject to copyright protection unless othe

rwise indicated. The material may be downloaded to file or printer without

requiring specific prior permission. ny other proposed use of the

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material is subject to the appro!al of copy right holder. pplication for

obtaining permission should be made to "email and complete postal

address of the concerned copyright holder#$

DOWNLOADING FILES

I> 0$( ( 6 '; '@'75'45 $ 4 )$ (5$') ) '6 ' 57( ( 0 66';8 6$> '; 6?$95) 4 ;$@7) )

$; ; 0$== () ) '00$;)7( 58.

.1.5 BILINGUAL 7AMHARIC + ENGLISH8 VERSION

T? M$FED 467 7( '))7 7$( $ 96 $> ? E( 576? 5'( 9' 6?$95) )76 5'8

0$( ( 6 7( A=?';70 L'( 9' .

M7 9 )' 7( ?

7(>$;=' 7$(.

6.1.5 ACCESSIBILITY %n3 VISIBILITY

ACCESSIBILITY

I> 57( 6 '; ($ >9(0 7$('5 ? 6 57( 6 6?$95) 4 ; '7; ) $; ; =$@ ) 7( ' 7= 58 ='(( ;.

T? 467 6?$95) ($ ; )7; 0 ? @7 ; $ ' 6 ? @7 ; )7)( 7( () $ @767 .

T? 467 6?$95) ($ >;'= $ ? ; 67 6.

T? ; 6?$95) 4 ' ( ;'5 )7605'7= ; >$; @767 $;6 $> ? 467 ? D7605'7= ;

6 ' = ( 0$95) 7()70' ? >$55$ 7( ;=6:

This is a public website and author"s# are responsible for their writings

and %o&'D is not responsible for the contents and the hyperlinks on this

website to other internet resources( e)pressed or implied( including( but

not limited to the warranties of merchantability( copyright of third party(

or the presence or absence of any computer !irus.$

VISIBILITY

T$ 7= ;$@ ? 57 57?$$) ?' ? 467 $> M$FED ?'6 ' ?7 ? @7674757 8:

T? 467 6?$95) 4 ; 76 ; ) 7 ? '6 ='(8 6 ';0? ( 7( 6 '6 $66745 9() ;

' ;$ ;7' 0' $;7 6.

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T? 467 6?$95) 7(0$; $;' 7( ;('5 ) 60;7 7@ )' ' $; = ' )' ' 0$= ;767(

; 5 @'( 8 $;)6 '() ) 60;7 7$(6 7( () ) $ 4 ; ') 48 6 ';0? ( 7( 6.

A55 ? 6 ' 7$( ;8 7 =6 $> M$FED 690? '6 L ;? ')6 P945707 8 =' ;7'5 690? '6 B;$0?9; 6

P'= ?5 6 '() )$09= ( 6 690? '6 =$( ?58 =' ' 7( 6 0 6?$95) )76 5'8 ? URL $> ?467 .

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> MOFED ELECTRONIC MAIL SERVICE POLICY

OVERVIEW

M$FED ?'6 7( ;('5 E5 0 ;$(70 M'75 S ;@70 ?' ('45 6 96 ;6 $ 6?'; 7(>$;=' 7$( '() M$FED '() 0$(695 '( 6 $; 7( >$; M$FED '; 57 745 $ 96 ? ='75

686 =.

A55 $>>707'5 4967( 66 0$==9(70' 7$(6 6?$95) 4 )$( 967( M$FED 6 ='75 ')); 66 '00$9( .

U6 ;6 $> M$FED 6 IT >'0757 7 6 =96 ' '55 ; '6$('45 6 6 $ ; @ ( ? ; 0 7 '()

;'(6=7667$( 48 ='75 $> ='5707$96 6$> '; . . 0$= 9 ; @7;96 6.

ISAC 755 ='7( '7( ' ;$ ;7' =$(7 $;7( ';;'( = ( 6 7( ; 5' 7$( $ '55 I( ;( ='75 '()

; 5' ) 6 ;@70 6 '() >'0757 7 6 ?' 7 ;$@7) 6 '() 755 ' 58 ? 6 =$(7 $;7( ';;'( = ( 6

$ '55 96 ;6.

GUIDELINES

7.1.1 ACCOUNT RE4UEST FOR ELIGIBLE USERS

W? ( ( = 5$8 76 ?7; ) ? $; ;$0 66 76 ; 6 $(6745 $ ; 9 6 ISAC >$; ='75

'00$9( .

W$; P;$0 66 6 ='8 ; 9 6 /='75 '00$9( 6 $ ISAC >$; 9 6 6 ?$ '; 7( 6$= '8

'>>757' ) 7 ? M$FED.

ISAC 755 ;'( ? /='75 '00$9( 4'6 ) $( ? ; 9 6 48 ? $; ;$0 66.

W$; ;$0 66 6 6?$95) ($ 7>8 ? ISAC ? ( ; 5' 7$(6?7 $> ? '00$9( ?$5) ; 7 ?

M$FED ($ 5$( ; @ ;8 = 5$8 755 ?'@ ? >$55$ 7( 6 ;90 9; :

o

'first letter of employee first name'&'middleName'&'@moged.gov.et'

E. . A4 4 K 4 ) ='75 ')); 66 755 4 : ' 4 ) =$> ). $@.

MI!IST Y OF FI!A!CE A!D ECO!OMY DEVELOPME!T Pa#e $,


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>.1.* DISK SPACE 4UOTA

E='75 6 ;@70 96 ;6 $( ? M$FED ( $; 755 )76 6 '0 $( ? ='75 6 ;@ ;. C9;; ( 58

?76 9$ ' 76 6 $ 1GB 7 ? ? $6674757 8 $> ' 587( >$; '( 7(0; '6 7( 6 '0 7> ( ) 4

96 7>7 ).

I> 96 ;6 )$ ($ ; ') ? 7; ='75 $> ( ($9 ? ? 7; )76 6 '0 ='8 >755 9 '() ='75 6 ( '> ;

96 ;6 ?'@ =$; )76 6 '0 9 757 ' 7$( ='75 057 ( 6$> '; ; > ;'458 7=4;' D 6 $ 6?'55

4 7(6 '55 ) '() 0$(>7 9; ) $( 96 ; ='0?7( 6.

>.1., ACCEPTABLE USES

T? 96 $> /='75 6 ;@70 6 76 ) () ( $( 8$9; 0$= 587( 7 ? ? M$FED ;95 6 '() ; 95' 7$(6 4 67) 6 ? 6 ' ) $5707 6 ? ; 9() ;. A(8$( ?$ )$ 6 ($ 0$= 58 7 ? ? >$55$ 7( ;95 6 ='8

?'@ ?76 ? ; '00$9( )76'45 ) '() $; ? ISAC ; 6 ;@ 6 ? ;7 ? $ 0'(0 5 ? ;7@75 $> 967( ='75

6 ;@70 6 ' '(8 7= .

M'75 '00$9( 76 ($ 96 ) >$; ;6$('5 4967( 66 '0 7@7 7 6 9(5 66 7 76 0$(676 ( 7 ? M$FED

$5708.

U6 $> /='75 686 = 0$==9(70' 7$(6 ?' @7$5' M$FED 6 $5708 7(059)7( 49 ($ 57=7 )

$ ;'(6=7667$( $> '4967@ $460 ( $>> (67@ $; ?';'667( = 66' 6 $; = 66' 6 ?'

)7605$6 ;6$('5 7(>$;=' 7$( 7 ?$9 '9 ?$;7 ' 7$( 76 ;$?747 ).

E='75 6 ;@70 6?'55 ($ 4 96 ) >$; 9( $; 9(6$5707 ) 495 ='75 '() 0?'7( 5 ;6.

T? ='75 6 ;@70 ='8 ($ 4 96 ) >$; ;6$('5 >7('(07'5 =$( ';8 '7(.

U67( ? 7) ( 7 8 '() '66 $;) $> 6$= $( 56 >$; '00 66 $; $ ? ; 76 ' = 7( $ @')

)76'45 $; 0;'0 '66 $;) $; $ ? ; 6 09;7 8 ;$@767$(6 76 ($ '55$ ).

7.1.4 CONFIDENTIALITY %n3 MONITORING

CONFIDENTIALITY

T? 0$( ( 6 $> ='75 = 66' 6 6 ( $; ; 0 7@ ) '; ( ;'558 7( () ) $ 4 0$(>7) ( 7'5

= '(7( ?' ? 0$( ( 6 $> '(8 ='75 = 66' '; 7( () ) $ 4 6?'; ) $(58 48 7 6 6 () ;

'() ; 07 7 ( 6. H$ @ ; ? >'0 ?' ? 6 = 66' 6 $009;; ) = 66' 6 () ; %48 ?$=

; 0 7@ ; % $ ?$= '() )' ='75 ) % ? ( '; ($ 0$(>7) ( 7'5.

MI!IST Y OF FI!A!CE A!D ECO!OMY DEVELOPME!T Pa#e $"


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MONITORING EMAIL

A00 66 $ ='75 6 ;@70 6 '() >'0757 7 6 ' M$FED 76 ' ;7@75 '() =96 4 ; ' ) '6 690?

48 '55 96 ;6. A5 ?$9 ? ? 0$( ( 6 $> ='75 = 66' 6 '; ($ ;$9 7( 58 =$(7 $; ) ISAC

; 6 ;@ 6 ? ;7 ? $ =$(7 $; ='75 ? ; ; 97; ) $ ; @ ( ? 0$( 7(9 ) 96 $> ='75= 66' 6 >$; 755 '5 9; $6 6.

PUBLISHING YOUR E-MAIL ADDRESS

U6 ;6 /='75 ')); 66 76 ($ ;7@' 7(>$;=' 7$( '() '; >; $ 7(059) 7 7( M$FED

0$( '0 6 )' '4'6 6$ ?' $ 5 >;$= '(8 ? ; 0'( 5$$ 9 96 ;6 /='75 ')); 66 4'6 ) 9 $(

($ 5 ) $> ? 7; >955 ('= .

ACCESS TO MAIL

U6 ; 6 ='75 ; 0 7@ ) 6 ( ?;$9 ? M$FED ( $; 76 969'558 0$(67) ; ) ;7@' . T? ISAC

755 ($ ; ') ? 0$( ( $> ='75 9(5 66 ? ; 76 '( 9; ( 67 9' 7$( ?' =' 6 7 ( 0 66';8 $

)$ 6$ 7( ? 0$9;6 $> ? 7; )9 7 6.

>.1.6 MAIL BOUNCING

T? ISAC ; 6 ;@ ? ;7 ? $ ; >96 ='75 >;$= $9 67) ?$6 6 ?' 6 () 9(6$5707 ) %495 ='66 $;

0$== ;07'5 = 66' 6 $; = 66' 6 ?' '; 0$(67) ; ) '6 ?; ' 6 $; = 66' 6 ?' ' '; $ 0$( '7(

@7;96 6 $ M$FED ( $; 686 = $; $ ? ; 96 ;6 '() $ >75 ; ; >96 $; )760';) 690? = 66' 6.

>.1. ACCOUNT DISABLING AND DELETION

D76'45 = '(6 ?' ? '00$9( 76 6 755 '45 $ ; 0 7@ ='75 49 96 ;6 755 ($ 4 '45 $ 6 ()

= 66' . D9;7( ) 5 7$( ? 96 ; 755 4 ($ 5$( 4 '45 $ 96 M$FED ='75 '00$9( .

T$ 96 ? ='75 6 ;@70 ' 96 ; =96 4 09;; ( 58 '( = 5$8 $> M$FED 7 ? ; 7(

;='( ( $; 0$( ;'0 9'5 4'6 6 ' 0$(695 '( $; ' 9 6 . I> ? 8 5 '@ M$FED ? 7; '00$9(

755 4 )76'45 ) $; ) 5 ).

A( '00$9( 755 4 )76'45 ) $; ) 5 ) ? ( '00$9( '9)7 76 ;>$;= ) ? ( ISAC 4 57 @

?' ? 96 ; @7$5 '00 '45 96 $> ='75 6 ;@70 .

I> 96 ;6 '00$9( ; ='7(6 )76'45 ) >$; $ =$( ?6 7 ?$9 4 7( ; '0 7@' ) ? ( ? ( $; '(8 6$> ';

) @ 5$ ) 48 ?7;) '; 8.

ISAC 6?'55 )$ ? 9 )' 7( 9 ;')7( $> '(8 6$> '; 7( 7( =7() ?'@7( 6 '()';)7 )

6$> '; 9 757 ' 7$(.

U6 ; ='(9'56 =96 4 ) 67 ( ) '() ; '; ) >$; '(8 6$> '; ) @ 5$ ).

T? ?7;) '; 8 6?'55 ;$@7) 7 ? ; TOT %T;'7(7( $> T;'7( ;6 $; 96 ; ;'7(7( >$;

0$(0 ;( ) '() ' ;$ ;7' 6 '>> 4 >$; ? 6$> '; 76 ) 5$8 ). T?76 (69; 6 ;$ ; 6 7(

'() 96' .

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@ BACKUP POLICY

OVERVIEW

T?76 $5708 ) >7( 6 )' ' '() 686 = 4'0 9 >;$= 0$= 9 ;6 6 ;@ ;6 ;$9 ; 6 7 0? '() $ ? ; IT

97 = ( 6 7 ?7( MOFED.

POLICY

ISAC 6?'55 7= 5 = ( ' 6 '()';) )' ' '() 686 = 4'0 9 . R 0$@ ;8 6?'55 4 )$( ? ( ? ; 76 5$66

$> )' ' $; 686 = >'759; $( ? 0$= 9 7( 686 =.

GUIDELINES

ISAC 76 ; 6 $(6745 $ ' ' 570' 7$( 690? '6 M'75 DMFAS IBE# AMP )' '4'6 4'0 9

@ ;8 $( F;7)'8.

ISAC 76 ; 6 $(6745 $ ' 686 = '() ) @70 0$(>7 9;' 7$( 4'0 9 @ ;8 $ 6 $(

F;7)'8.

ISAC 6?'55 )$09= ( '() ;7$)70'558 ; @7 4'0 9 '() ; 0$@ ;8 $> M$FED I(>$;=' 7$(

; 6$9;0 6.

ISAC 6?$95) 9';'( ? ; 0$@ ;8 $> 5$6 ' 570' 7$( '() 686 = )' ' 7( ? @ ( $> '(8

>'759; )9 $ (' 9;'5 $; ='(=') )76'6 ;.

ISAC 6?'55 '667 ( 6 '>> ;6$(( 5 $ ;>$;= ; 95'; 4'0 9 6. T? '667 ( ) ;6$( ) @ 5$ 6

' ;$0 )9; >$; 6 7( 4'0 9 6 '() 6 ? '4757 8 $ ; 6 $; )' ' >;$= 4'0 9 6 $( ' =$( ?58

4'676.

B'0 9 >75 6 =96 4 ;7$)70'558 6 ) $ (69; ?' ? 8 0'( 4 ; 6 $; ) 7( 0'6 $> '

)76'6 ;.

ISAC 76 ($ ; 6 $(6745 >$; 5$66 $> )' ' $( 96 ; 6 5' $ 6 '() 6 '()'5$( 0$= 9 ;6 '()

? (0 76 ($ ; 97; ) $ ;>$;= ; 0$@ ;8 $ ;' 7$(6.

U6 ;6 6?$95) ' ? 7; $ ( 4'0 9 $> 7= $; '( $; 690? '6 $;) >75 6 75 6 =' $;

;$ 0 6 ; 6 ';0? )$09= ( 6 $( '5 ;(' = )7' 57 CD.

P?8670'5 '00 66 0$( ;$56 7= 5 = ( ) ' $>>/67 4'0 9 6 $;' 5$0' 7$(6 =96 = $;

? 6$9;0 686 =6.

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B'0 9 6 =96 ?'@ ' 5 '6 ? >$55$ 7( 7(>$;=' 7$( ?' 0'( 4 ; ')758 7) ( 7>7 ) 48 5'4 56

'() $; ' 4';/0$)7( 686 =: S86 = ('= 0; ' 7$( )' 6 (67 7@7 8 05'667>70' 7$(

% (0;8 7$( '() M$FED 0$( '0 7(>$;=' 7$(.

S $;' 6 ;@ ; < ;('5 ?';) )76 6 $; CD DVD 0'( 4 96 ) '6 ' 4'0 9 6 $;' = )79=.

A;0?7@ 6 '; =') ' ? () $> @ ;8 8 '; 7( J9( %S ( . U6 ; '00$9( )' ' '66$07' ) 7 ? ? ='75

6 ;@ ;6 '; 6 $; ) $( =$( ? '> ; ? 8 ?'@ 5 > ? $; '(7 ' 7$(.

O>>57( E< ;('5 H';) D76 6 96 ) >$; (7 ? 58 4'0 9 6?'55 4 6 $; ) 7( '( ') '0 ( 4975)7( 7(

' >7; ;$$> 6'> . M$( ?58 B'0 9 6 6?'55 4 6 $; ) 7( ' >7; ;$$> 6'> .

@.1.1 RESTORATION

U6 ;6 ?' ( ) >75 6 $ 4 ; 6 $; ) =96 694=7 ' ; 9 6 $ ? ? 5 ) 6 7(059)7( 7(>$;=' 7$(

'4$9 ? >75 0; ' 7$( )' ? ('= $> ? >75 ? 5'6 7= 7 '6 0?'( ) '() ? )' '() 7= 7

'6 ) 5 ) $; ) 6 ;$8 ).



34/48


1 SECURITY POLICY

OVERVIEW

T? 9; $6 $> ?76 $5708 76 $ (69; 6 09; '() ; 57'45 IT 7(>;'6 ;90 9; '00 66 '() ;>$;='(0

>$; M$FED 0$==9(7 8. T?76 $5708 76 7( () ) $ ;$ 0 ? IT 7(>;'6 ;90 9; '() =7 7 ' ? ;76 6

'() 5$66 6 '66$07' ) 7 ? 6 09;7 8 ?; ' 6 $ ? ( $; '() 7(>$;=' 7$( 686 =6.

POLICY

ISAC ?'6 ; 6 $(674757 8 $ 05'667>8 7(>$;=' 7$( ;'(6=7 ) $@ ; ? M$FED ( $; '()

) ;=7( ? 5 @ 5 $> ;$ 0 7$( ?' 6?$95) 4 ' 57 ) $ ? ( $; ? ; 48 ; @ ( 7(

9('9 ?$;7 ) )7605$69; $> 0$(>7) ( 7'5 7(>$;=' 7$(.

ISAC ?'@ ? ; 6 $(674757 8 $ ) >7( 7= 5 = ( '() (>$;0 6 09;7 8 ; 97; = ( 6 )9;7(

7(>$;=' 7$( 686 =6 ) @ 5$ = ( .

T$ (69; ?' 6 09;7 8 '0 7@7 7 6 '; 0';;7 ) $9 7( ' 7= 58 '() '009;' ='(( ; '() ?'

6 09;7 8 7669 6 '; ; 6$5@ ) >> 0 7@ 58 ISCAC ?'6 ? ; 6 $(674757 8 $ ' $7( '( 7()7@7)9'5

$ 0$/$;)7(' ? ICT 6 09;7 8 '0 7@7 7 6 '66$07' ) 7 ? ? M$FED.

U6 ;6 6?$95) 4 ' '; $> ? 8 5 = ( 6 $> ICT 6 09;7 8 '() 9() ;6 '() ? 7; ;6$('5 ICT

6 09;7 8 ; 6 $(674757 7 6.GUIDELINE

10.1.1 PHYSICAL SECURITY

CABLING SECURITY

T? >$55$ 7( '; ? ; 6 $(674757 8 $> ISCAC ; ';)7( 0'457( :

P;$ 0 ( $; 0'457( >;$= 9('9 ?$;7 ) 7( ;;9 7$( $; )'=' .

P; '; )$09= ( ) ' 0? 576 $> ( $; 0'457( '() ) '75 ) 0'457( )7' ;'= $ ('45

;$ ; 0'45 >'95 ;$945 6?$$ 7( .

C? 0 6 $ ; '() 0$==9(70' 7$( 0'45 6 57( 6 '; 7(6 '55 ) 7( 6 09; ) ='(( ;.

MEDIA HANDLING

I( ?76 0$( < = )7' ; > ;6 '(8 ;='( ( 6 $;' ) @70 6.

A00 66 $ = )7' 0$( '7(7( 6 (67 7@ 7(>$;=' 7$( 76 ; 6 ;70 ) $ ; @ ( '00 66 >;$=



35/48


9('9 ?$;7 ) ;6$(( 5.

S86 = )$09= ( ' 7$( 6 $; ) 7( 7( ;('5 ( $; $; )76 ;749 ) @7' ' 94570 ( $; ';

' ;$ ;7' 58 ;$ 0 ).

1 .1.* NETWORK SECURITY

NETWORK ACCESS CONTROL

ISAC 6?'55 7= 5 = ( ' ;$ ; 6 09; 5$ $( ;$0 )9; 96 ; 7) ( 7>70' 7$( '() '9 ? ( 70' 7$(

>$; '00 667( ( $; ; 6$9;0 .

T? ( $; '00 66 ;7 ? 6 $> 96 ;6 6?'55 4 ='7( '7( ) '() 9 )' ) '6 ( ) ).

T? 0$(( 0 7$( 0' '4757 8 $> 96 ;6 0'( 4 ; 6 ;70 ) ?;$9 ? ( $; ' '86 ?' >75 ;

;'>>70 48 = '(6 $> ; / ) >7( ) '45 6 $; ;95 6.

N! ;o" #on$ o"$n2

ISAC '66 66 ? ;>$;='(0 $> ? ( $; 967( 0?(7 9 6 690? '6:

R @7 $> ( $; '() 7( ;967$( ) 0 7$( 5$ 6.

E 96' ; $; 6 >;$= 6 ;@70 ;$@7) ;6.

Po" on&$2/"% $on

ISAC ?'@ ? ; 6 $(674757 8 $ 7= 5 = ( P$; C$(>7 9;' 7$( P;$ 0 7$(.

P$; 6 6 ;@70 6 '() 67=75'; >'0757 7 6 ?70? '; ($ 6 07>70'558 ; 97; ) >$; 4967( 66

>9(0 7$('57 8 6?$95) 4 )76'45 ) $; ; =$@ ).

OPERATING SYSTEM ACCESS CONTROL

S! /"! 'o2-on p"o !3/"!)

ISAC ?'@ ? ; 6 $(674757 8 $ 7= 5 = ( ? >$55$ 7( S 09; L$ /$( P;$0 )9; 6 690? '6:

o D76 5'8 ';(7( = 66' ? ( 0$= 9 ;6 '; '00 66 ) 48 9('9 ?$;7 ) 96 ;6.

o V'57)' ? 5$ /$( 7(>$;=' 7$( $(58 $( 0$= 5 7$( $> '55 7( 9 )' '.

o L7=7 ? (9=4 ; $> 9(6900 66>95 5$ $( ' = 6.

o L7=7 ? ='$; ? 5$ /$( ;$0 )9; .

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1 .1., INTERNET SECURITY

ISAC ?'6 ? ; 6 $(674757 8 $ =7(7=7 ;76 '66$07' ) 7 ? I( ;( '() E/='75 6 ;@70 6 48

7( ;$)907( : /

U6 ; A9 ?$;7 ' 7$( '() V ;7>70' 7$(

F7; '55 '() A( 7@7;96 ;$ 0 7$(

R @7 $> L$ 6

1 .1.5 ANTIVIRUS

T? '( 7@7;96 ) 5$8 ) 7( M$FED ICT 7(>;'6 ;90 9; =96 4 0 ( ;'57 ) 0$; $;' '( 7@7;96 ?70?(69; 6 ? ) 0 7$( '() ;$ 0 7$( = 0?'(76= $> @7;96 ='5 '; ') '; 6 8 '; '() 6$ $(.

ISAC 6?$95) ) 5$8 '( 7@7;96 $( '55 0$= 9 ;6 & 6 ;@ ;6.

ISAC 6?'55 ; 95';58 =$(7 $; ? 6 ' 96 $> ? '( 7@7;96 686 =.

ISAC 6?'55 ' ' ;$ ;7' = '69; 7( 0'6 $> ' @7;96 $9 4; ' .

U6 ;6 6?$95) ; $; '(8 ;$45 =6 ; 5' ) $ @7;96.

U6 ;6 6?$95) ($ 6 $ '( 7/@7;96 ) >7(7 7$( 9 )' 6 '() '( 7/@7;96 60'(6.

U6 ;6 6?$95) ;>$;= ? >$55$ 7( ; 0$== () ) ;$0 )9; 6 $ ; @ ( @7;96 ;$45 =6.

o A5 '86 ;9( ? M$FED 6 '()';) 69 $; ) '( 7/@7;96 6$> ';

o NEVER $ ( >75 6 $; ='0;$6 ' '0? ) $ '( ='75 >;$= '( 9( ($ ( 696 707$96 $;

9( ;96 $; ?8 6$9;0 .

o D 5 6 '= 0?'7( '() $ ? ; 9( ='75 7 ?$9 >$; ';)7( .

o N @ ; )$ (5$') >75 6 >;$= 9( ($ ( $; 696 707$96 6$9;0 6.

o A@$7) )7; 0 ; =$@'45 )76 6?';7( '00 66 9(5 66 ? ; 76 ' ( ) $ )$ 6$

o A5 '86 60'( ; =$@'45 )76 6 >;$= '( 9( ($ ( 6$9;0 >$; @7;96 6 4 >$; 967( 7

o L' $ 96 ;6 =96 ; 95';58 0$(( 0 $ ? ( $; $ (69; ?' ? '( 7/@7;96

6$> '; 6 9 )' ).

o M96 ($ 0?'( 9(7(6 '55 $; ) 5 '( 7/@7;96 6$> '; ?' 76 7(6 '55 ) $( ? 7;

0$= 9 ;6.

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10.1.7 USER MANAGMENT

USER REGISTRATION

ISAC ?'6 ? ; 6 $(674757 8 $ 0? 0 $; 7= 5 = ( ?' :

U6 ;6 '; ; 76 ; ) 7 ? 9(7 9 96 ; ID >$; ? 7; )9 7 6 '() ; 6 $(674757 7 6.

T? 5 @ 5 $> '00 66 ;'( ) >$; 96 ;6 76 ' ;$ ;7' $ ? 4967( 66 9; $6 .

U6 ; 6 '0 97; ' ;7 ( 6 ' = ( '4$9 ? 7; '00 66 ;7 ? 6 '() 0$(>7;=' 7$( >;$= 96 ;6.

U6 ;6 ?$ ?'@ 0?'( ) ;$5 6 $46 $; 5 > ? $; '(7 ' 7$( ? 7; '00$9( 6?$95) 4 ; =$@ )

$; 45$0 ) 7== )7' 58.

USER PASSWORD MANAGEMENT

96 ;6 6?$95) 4 ;$@7) ) 7(7 7'558 7 ? ' 6 09; = $;';8 '66 $;) ?70? ? 8 '; >$;0 ) $

0?'( 7== )7' 58

U6 ; 6 '66 $;) 6?$95) 4 0$=47(' 7$( $> 5 ;6 68=4$56 '() )7 7 6.

P'66 $;) 5 ( ? 6?$95) 4 ' =7(7=9= $> , 0?';'0 ;6 '() ($ '6758 9 66'45

P'66 $;)6 6?$95) ( @ ; 4 6 $; ) $( 0$= 9 ; 686 =6 ='75 ' ;6 '() 4$';) 7( '(

9( ;$ 0 ) >$;=.

D >'95 @ ()$; '66 $;)6 6?$95) 4 0?'( ) '> ; 7(6 '55' 7$( $> 686 =6 $; 6$> ';

1 .1.? ICT SECURITY INCIDENT MANAGEMENT

ISAC ?'6 ? ; 6 $(674757 8 $ 7) ( 7>8 7(>$;=' 7$( 6 09;7 8 7(07) ( 6 '() ; 6 $() 967( ICT 6 09;7 8

7(07) ( ='(' = ( ;$0 66.

A(8 96 ; ?$ 4 0$= 6 ' '; $> '(8 5$66 $; 0$= ;$=76 6?'55 7== )7' 58 7(>$;= $ ISAC.

A55 6 09;7 8 7(07) ( 6 6?'55 4 ; 0$;) ) $ (69; ?' ) '756 $> ? 7(07) ( 7(@ 6 7 ' 7$(

; 6$59 7$( '() $9 0$= '; )$09= ( ).

1 .1.@ SECURIYT AUDIT

T? ICT 6 09;7 8 6 ' 96 $> N $; '() 686 =6 ) @ 5$ = ( '0 7@7 8 6?$95) 694 0 $

; 95'; S 09;7 8 '9)7 6 $; ; @7 6 48 7( ;('5 $; < ;('5 IT '9)7 $;6.

T? '9)7 60$ 6?'55 7(059) ? >$55$ 7( '; '6:/

o E< ;('5 ( $; @95( ;'4757 8 '66 66= ( '() ( ;' 7$( 6 7(

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o I( ;('5 ( $; @95( ;'4757 8 '66 66= ( '() ( ;' 7$( 6 7(

o W 4 ' 570' 7$( ( ;' 7$( 6 7(

o D7'5/I( RAS 6 09;7 8 6 7(

o DM $; ( $; ';0?7 0 9; ) 67 (6 ; @7 6

o W7; 5 66 ( $; '66 66= ( '() ( ;' 7$( 6 7(

o V7; 9'5 7(>;'6 ;90 9; 6 09;7 8 '66 66= (

o S ;@ ; 0$(>7 9;' 7$( ; @7 6

o F7; '55 '() ;$9 ; 0$(>7 9;' 7$( ; @7 6

o VPN 0$(>7 9;' 7$( ; @7 6

o P?8670'5 6 09;7 8 ; @7 6

o S$> '; 6$9;0 0$) ; @7 6

o A 570' 7$( ?; ' =$) 57( '() ) 67 ( ; @7 6

o I(>$;=' 7$( 6 09;7 8 ;76 '66 66= (

o S 09;7 8 ' '; ( 66 ;$ ;'= ) @ 5$ = ( $; ; @7

o I(07) ( ; 6 $(6 ;$ ;'= ) @ 5$ = ( $; ; @7

10.1.10 ICT SYSTEMS USAGE

T? >$55$ 7( '00 '45 ICT 686 =6 96' :

USER ) o/'3:

T ;=7(' '0 7@ 6 667$(6 ? ( >7(76? ) 9(5 66 ? 8 0'( 4 6 09; ) 48 '( ' ;$ ;7'

5$0 7( = 0?'(76=.

L$ /$>> 0$= 9 ;6 '() 6 ;@ ;6 ? ( ? 6 667$( 76 0$= 5 ).

'66 $;)6 0$(>7) ( 7'5 '() '@$7) 7( ' ; 0$;) $> '66 $;)6

0?'( '66 $;)6 ? ( @ ; ? ; 76 '(8 7()70' 7$( $> $66745 686 = $; '66 $;)

0$= ;$=76

0?'( '66 $;)6 ' ; 95'; 7( ;@'56 '() 0?'( = $;';8 '66 $;)6 ' ? >7;6 5$ /$(

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11 DATA CENTER POLICY

OVERVIEW

T? 6 09;7 8 $> ? 97 = ( '() )' ' 7( M$FED )' ' 0 ( ; 76 $> 0;7 70'5 7= $; '(0 $> ? )'758

>9(0 7$( $> M$FED. T?76 )$09= ( 76 $ 0$==9(70' ? $5707 6 '() ;$0 )9; 6 48 ?70? '00 66

6?$95) 4 $4 '7( ) '() ?$ 7()7@7)9'56 755 0$()90 ? =6 5@ 6 7 ?7( ? )' ' 0 ( ;.

POLICY

MOFED )' ' 0 ( ; 76 6 '4576? ) $ 6 '()';)7 )' ' ='7( '7(7( 6 ;' 8 $> ?

$; '(7 ' 7$(. T? )' ' 0 ( ; 6?$95) 4 ;$ 0 ) 48 '00 66 0$( ;$5 69;@ 755'(0 686 =6 $;

48 6 09;7 8 6 '>>.

GUIDELINES

A >$;= =96 4 0$= 5 ) >$; '55 97 = ( 7(6 '55' 7$(6 ; =$@'56 '() 0?'( 6

ISAC 6?'55 ?'@ 0 ; '7( 686 = 6 07>70' 7$(6 >$; 97 = ( $ 4 ?$96 ) 7 ?7( ? D' '

C ( ;

S86 = A)=7(76 ;' $;6 6?$95) 4 0$( '0 ) 7== )7' 58 7> '(8 '0 7@7 8 ; 97; 6 '00 66 $ ?

D' ' C ( ; 7(>;'6 ;90 9; '() $; (@7;$(= ( '5 686 =6.

U() ; ($ 07;09=6 '(0 6 6?$95) >$$) $; 4 @ ;' $> '(8 7() 4 4;$9 ? 7( $ )' ' 0 ( ;.

ISAC 6?'55 5'4 5 '55 97 = ( 6 7( ? )' ' 0 ( ; 7(059)7( 4$ ? ()6 $> $ ; '() )' '

0$;)6.

N$ ?';) '; 6$> '; >9;(7 9; 6? 5@7( $; $ ? ; =' ;7'56 755 4 ; =$@ ) $; ')) ) $ ?

D' ' C ( ; 7 ?$9 ;7$; ' ;$@'5 $> ISAC

A55 97 = ( =96 4 ;'0 =$9( '45 . E


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B'0 9 ( ;' $; 76 ; 97; ) $ 0$( 7(9 7( 0'6 $> ;$5$( ) $ ; >'759; .

DATA CENTER ACCESS

A9 $=' ) '00 66

o C';) 6 7 '00 66 ?$5) ; 76 '@'75'45 $ ? )' ' 0 ( ; $( ' * 2" 4'676 >$;

'9 ?$;7 ) 0';) ?$5) ;6. C';) 6 7 '00 66 76 57=7 ) $ '9 ?$;7 )

N $; 686 = ')=7(76 ;' $;6.

W? ( '00 66 76 ; 97; ) ;$ ; ($ 7>70' 7$( '() 96 7>70' 7$( ( )6 $ 4 ;$@7) ) 7(

'00$;)'(0 7 ? ? '00 66 $5708 6 >$; ? 7( ? S7 V767 6 0 7$(.

A9 ?$;7 ) ;6$(( 5 7 ? ; /' ;$@ ) '00 66 $ ? D' ' C ( ; '; ; 97; ) $ ; 76 ;

( ;'(0 $; 690? @767 6 6?$95) 4 )7; 0 ) $ '() ' ;$@ ) 48 ?

ISAC.

PLANNED WORK VISIT

U6 ;6 ?$ '; 5'((7( $ $; $( 97 = ( 7 ?7( ? D' ' C ( ; 6?$95) 694=7

? 7; ; 9 6 48 0'55 %1+3 1+" 1+ 1+* 113 $; ='75 %$n&o8 $> ? 60? )95 ) $; ' 7( 5'0 .

P5'(( )/ $; 67 @767 6 =96 4 ; /' ;$@ ) 48 ISAC '() N$ 7>70' 7$( =96 4 6 (

$ ? 96 ;.

V767 $;6 =96 4 '00$= '(7 ) 48 7 ? ; D' ' C ( ; O ;' $;6 $; $ ? ; '9 ?$;7 ) 6 '>>

= =4 ;6 ?75 ? 8 '; @767 7( ? D' ' C ( ;.

V767 $;6 ; 0$;) ? ( ( ;7( ? @767

=96 4 )$09= ( ).

UNPLANNED 7EMERGENCY8 WORK VISIT

A9 ?$;7 ) 96 ; 755 4 7@ ( 7== )7' '00 66 $ ? D' ' C ( ; ? ( '( = ; (08

67 9' 7$( ';;'( 6 ?' '00 66. I 76 ; 9 6 ) ?' E= ; (08/ $; 67 @767 6 4

; 0 ) ) 48 ' 5 ?$( 0'55 $ ? 0'55 0 ( ; < 5'7(7( ? 67 9' 7$( '() ? ( ) >$;

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7== )7' '00 66.

DATA CENTER ETI4UETTE

I( $;) ; $ ='7( '7( ' 05 '( ;$$= (@7;$(= ( '() '55$ '55 $; ;>$;= ) 7 ?7( ? D' ' C ( ;

$ 4 0';;7 ) $9 '6 >>707 ( 58 '6 $66745 7 76 ='()' $;8 >$; '55 ;6$(6 $; 7( 7 ?7( ? D' '

C ( ; $ ')? ; $ ? >$55$ 7( ;95 6:

A55 $; '; '6 =96 4 05 '( '() >; $> ) 4;76. U $( 0$= 5 7$( $> '(8 $; 7( ?

;$$= 6 '>> ;>$;=7( ? $; 6?$95) (69; ? 8 ?'@ 5 > ? '; ' '6 05 '( '6 7 '6

4 >$; ? 7; $; 4 9(.

H' ';)$96 $; 0$=496 745 =' ;7'56 6?$95) ($ 4 6 $; ) 7( ? )' ' 0 ( ;.

A55 ;'0 (05$69; 6 6?$95) 4 ( ' '() >; $> ='(9'56 )76 6 0'45 6 0. D$$;6 $(

'55 ;'0 6 6?$95) ; ='7( 05$6 ) ' '55 7= 6 $;=7( $; .

A ;$ ;7' >7; ) 0 7$( '() '5';= 97 = ( 6?$95) 4 5'0 ) 7( ? )' ' 0 ( ;.

C'45 6 6?$95) ( @ ; 4 6 ;9( $9 67) $> ;'0 (05$69; 6.

V767 $;6 6?$95) ($ :o L7> >5$$; 75 6 7 ?$9 ;7$; ($ 5 ) 0$(6 ( '() $@ ;67 ? $> ? ISAC 6 '>>.

o T$90? ' P$ ; D76 ;749 7$( U(7 %PDU 7 ?7( ? D' ' C ( ;.

o T$90? ? A7; C$()7 7$(7( U(7 %AC 7 ?7( ? D' ' C ( ;.

o O ( ' )' ' 0 ( ; 0$==9(70' 7$(6 0'47( .

o P59 '(8 ) @70 7( $ '($ ? ; 0'47( 6 $ ; 69 58.

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1* INTERNAL IT SUPPORT POLICY

OVERVIEW

T? 9; $6 $> ?76 $5708 76 $ ;$@7) ' >;'= $; >$; 7@7( 0?(70'5 69 $; >$; M$FED IT

96 ;6 % = 5$8 6 '() 9 6 6 '() ) 60;74 ? 4'670 5 @ 5 $> 6 ;@70 ?' 755 4 ;$@7) ).

A() '56$ ) >7( 6 ? ; 6 $(674757 8 $> ISAC 6 69 $; '= 7( ;$@7)7( 7= 0$(607$96 '() ; 57'45

69 $; $ ? USER.

POLICY

U6 ;6 ?'@ ? ;7 ? $ ICT ; 5' ) 69 $; 6 ;@70 >;$= ISAC.

GUIDELINE

USERS:

S?'55 ; $; '(8 IT ; 5' ) ;$45 = $ ISAC ? 5 ) 6 69 $; 967( :

o E< (67$( T 5 ?$( (9=4 ;6: 1+ 113 '() 11"

o ='75 ')); 66: ? 5 ) 6 69 $; =$> ). $@. $; 69 $; =$> ). $@.

S?'55 $(58 6 ;@70 ? ( ? 8 ; 76 ; ? 7; 0'6 48 5 ?$( $;='75 967( ? '4$@

')); 66 ;' ? ; ?'( 0$( '0 7( '(8 7()7@7)9'5 IT 6 '>> = =4 ;6.

S?'55 ($ 4 '55$ ) $ 0$= $ ? 5 ) 6 69 $; $>>70 ?8670'558 $ ? 6 ;@70 .

S?'55 >$55$ 9 ? ;$ ; 66 $> ? 0'6 .

S?'55 67 ( $( ? >$;= ;$@7) ) 48 69 $; '= = =4 ;6 $; 5 0 ;$(70'558 ? ( ? 7;

;$45 = 76 6$5@ )

ISAC:

S?'55 ; '; 96 ;6 ;$45 = ; $; 7( = ?$)6.

S?'55 ;$@7) IT 69 $; $ 96 ;6 7 ? =7(7='5 $66745 ; 6 $(6 7= .

S?'55 6$5707 ? 6 ;@70 $ ?7;)/ '; 7 6 >$; 69 $; $( ' ( ) 4'6 ? ( IT 6 '>> '; 9('45 $

;$@7) 7 .

6?'55 ; '; '() 7= 5 = ( 96 ;6 0'6 '() ($ 5 ) ='(' = ( 5' >$;=

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SOFTWARE %n3 HARDWARE SUPPORT

S$> '; S9 $; 76 ;$@7) ) >$; $(58 $; ; 5' ) ' 570' 7$( 6$> '; '0 ' 6 '()

$ ;' 7( 686 =6 $( M$FED 6 PC6 6 ;@ ;6 5' $ 6 '() $ ? ; 0$= 9 7( 97 = ( .

S9 $; 76 ;$@7) ) >$; '55 ?';) '; '() ) @70 6 7(059)7( PC6 5' $ 6 ;7( ;6 >'$; ? 96 ; 967( 7 ? ; $> ? >$55$ 7( '86:/

o T 5 ?$( 69 $; >$; =7($; ;$45 =6 '() )7>>7095 7 6.

o R =$ 69 $; ?;$9 ? ; =$ '00 66 $; 0$( ;$5 6$> '; .

o O(/67 69 $; ' ? () 96 ; 6 ) 6 ? ; ' 570'45 .

ENFORCING SUPPORT

T? IT 69 $; 6 '>> ; 6 ;@ 6 ? ;7 ? $ =$(7 $; ?';) '; '() 6$> '; 7(6 '55' 7$( '()

96' $( M$FED 6 0$= 9 ; 686 =6.

T? IT 69 $; 6 '>> 755 0$()90 ;7$)70 '9)7 6 $ (69; 0$= 57'(0 7 ? ?76 P$5708.

U('(($9(0 ) ;'()$= 6 $ '9)7 6 ='8 4 0$()90 ) '6 55.

D9;7( 690? '9)7 6 60'((7( >$; '() ; =$@'5 $> ;$ 9 ?';) '; ='8 4 ;>$;= ).

U('9 ?$;7 ) 6$> '; $; ?';) '; ='8 4 9(7(6 '55 ) $; ; =$@ ) ' ?76 7= .

SUPPORT FOR PERSONAL E4UIPMENT

S9 $; 755 ($ 4 ;'( ) >$; ;6$('558 $ ( ) 6$> '; '() ?';) '; ;$45 =6 $(

;6$('558 $ ( ) IT 97 = ( .

S9 $; ='8 4 ;'( ) 7> ISAC '9 ?$;7 6 ? 96 $> ;6$('5 97 = ( >$; M$FED 6

9; $6 6.

KNOWLEDGE MANAGEMENT

ISAC 6?'55 ) @ 5$ FAQ %F; 9 ( 58 A6 ) Q9 6 7$(6 '6 '; $> 7 6 ($ 5 )

='(' = ( 686 =.



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1, IBE9 SUPPORT POLICY

OVERVIEW

T? 9; $6 $> ?76 $5708 76 $ 6 '4576? ' >;'= $; >$; 7@7( 0?(70'5 69 $; >$; F ) ;'5 '6

55 '6 R 7$('5 IBE# 96 ;6 '() ) 60;74 ? 4'670 5 @ 5 $> 6 ;@70 ?' 755 4 ;$@7) ).

POLICY

F ) ;'5 '6 55 '6 R 7$('5 IBE# 96 ;6 ?'@ ? ;7 ? $ IBE# 69 $; 6 ;@70 >;$= ISAC.

GUIDELINES

I 76 ? 6$5 ; 6 $(674757 8 $> M$FED $ ;$@7) >$; 5 @ 5 3 '() '4$@ IBE# 69 $; 6 ;@70

$ '55 7(6 '55' 7$(6

R 7$('5 B9; '96 '; ; 6 $(6745 $ ;$@7) >$; 5 @ 5 1 '() 2 IBE# 69 $; 6 ;@70 6 7 ?7(

? 7; 0' '07 8 57=7

E@ ;8 IBE# S9 $; ; 9 6 6 6?'55 4 )7; 0 ) $ ? ; 5 @'( $; ;$0 66 6 ?;$9 ? ='75

$; >'< = 66' 6

W$; ;$0 66 6 6?$95) ; @7 ? IBE# ; 9 6 '() >$; ';) $ ISAC >$; ' ;$ ;7' '0 7$(

7( ;7 ( >$;=.

ISAC 6?'55 ;$@7) IBE# 69 $; $ F ) ;'5 $; R 7$('5 96 ;6 7 ? =7(7='5 $66745

; 6 $(6 7= .

ISAC 6?'55 7= 5 = ( ' 0'6 ='(' = ( '() ($ 5 ) ='(' = ( 686 = $ ; 0$;) '()

='(' '55 69 $; ; 9 6 6.

ISAC '667 ( ) ' 0'6 (9=4 ; >$; '55 ; 0$;) ) ; 9 6 6 ?70? ? 5 6 96 ;6 $ ;'0 ? 6 ' 96

$> ? 7; ; 9 6 .

ISAC 6?'55 ;$@7) ;'7(7( >$; R 7$('5 B$FED IT < ; 6 $( IBE# 69 $; .

ISAC 6?'55 ) @ 5$ ' FAQ '6 '; $> 7 6 ($ 5 ) ='(' = ( 686 =.

IBE9 SUPPORT COMMUNICATION MODALITY

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T 5 ?$( $; >'< OR /='75 '; ? 57( 6 $> 0$==9(70' 7$( >$; 6$5@7( IBE# ; 5' )

;$45 =6

o T 5 ?$( (9=4 ;6: %2 1 11/1 2"++

o F'< ')); 66: %2 1 11/1 1 ,-

o E/='75 ')); 66: 74 ). $@.

S$= =7($; ;$45 =6 0'( '56$ 4 6$5@ ) 967( ? '4$@ T 5 ?$( (9=4 ;6 .

S$= 6 ;7$96 ;$45 =6 $009;6 IBE# 69 $; 6 '>> 755 4 )76 ' 0? ) $ ? 0$(0 ;( )

5$0' 7$( ;8 $ 6$5@ 7 $ ? ; 76 ? 8 755 ;'(6 $; ? 97 = ( $ M$FED ; =76 6 >$;

='7( ('(0 .

15 IT TRAINING POLICY

OVERVIEW

T? '7= $> ? ;'7(7( $5708 76 $ (69; ?' '55 = 5$8 6 '; 7@ ( ? ( 0 66';8 ? 5 $ ) @ 5$

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? ($ 5 ) 6 7556 '() ' 7 9) ?' ? 8 ; 97; $ 0';;8 $9 ? 7; $46 >>707 ( 58 '() >> 0 7@ 58

POLICY

ISAC ;$@7) 0$( 7(9$96 ;'7(7( '() ) @ 5$ = ( 48 '66 667( ICT ; 5' ) 6 755 ' '() 4975)

0' '07 8 $( ; 95'; 4'676 $ 7= ;$@ ? 6 7556 '() 0$= (0 $> ? ( 7; $; >$;0 .

GUIDELINES

15.1.1 RE4UEST FOR IT TRAINING

T;'7(7( ; 9 6 0'( 4 7(7 7' ) 7 ? ; 48 ISAC $; $ ? ; $; ;$0 66 6.

T;'7(7( ( ) '66 66= ( 6?'55 4 )$( $ 7) ( 7>8 7()7@7)9'5 ;'7(7( ; 97; = ( 6.

T;'7(7( ; 9 6 =96 4 ' ;$@ ) 4'6 ) $(:

o I= $; '(0 $> ? ;'7(7(

o B9)

o N9=4 ; $> ;'7( 6

o T? 7= '45

o L$0' 7$( $> ? ;'7(7(

15.1.* TRAINING ROOM

ISAC 76 ; 6 $(6745 7( ; ';7( '() ';;'( 7( ;'7(7( ;$$=.

T? ;'7(7( ;$$= =96 ?'@ 0$= 5 ;'7(7( =' ;7'56.

C$= 9 ;6 '() ( $; >$; ;'7(7( ;$$= =96 4 '0 7@ '() $; ;$ ;58.

A(8 0?(70'5 '6676 '(0 >$; ? ;'7(7( ;$$= 76 ? ; 6 $(674757 8 $> ISAC 69 $; '=.

T 0?(70'5 '6676 '(0 7(059) 6 '(8 ?';) '; $; 6$> '; 7669 6 7(059)7( ? ( $; .

15.1., TRAINERS

M$FED ISAC = 5$86 ;='( ( ;'7( ;6.

T;'7( ;6 '; ; 6 $(6745 $ ';;'( 05'66 60? )95 ; ';7( ;'7(7( =' ;7'56 '() ='(9'56.

I> ? ;'7(7( 76 7@ ( 48 ?7;) '; 8 ;'7( ;6 ISAC ;'7( ;6 755 ? 5 '() ';;'( '55 ?

( 0 66';8 =' ;7'56.

T;'7( ;6 =96 0? 0 '() ' ;$@ ? ;>$;='(0 '() '0 7@7 8 $> 0$= 9 ;6 ( $; '()

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$ ? ; ( 0 66';8 6$> '; .

15.1.5 TRAINING CATEGORIES

C$= 9 ; B'6706

O>>70 A 570' 7$( 6$> ';

I( ;( & ='75

A 570' 7$( 686 =6 %IBE# AMP DMFAS 0

o T?76 ;'7(7( 755 4 ;$@7) ) >$; ; 5 @'( > ) ;'5 '() ; 7$('5 = 5$8 6.

o T? ;'7(7( 755 7(059) 4$ ? ;$0 )9;'5 '() ' 570' 7$( 96' .

16 ENFORCEMENT

I()7@7)9'56 ?$ )$ ($ 0$= 58 7 ? ? 6 $5707 6 6?'55 4 694 0 $ )7607 57(';8 '0 7$( 7(

'00$;)'(0 7 ? IT 6 09;7 8 $5708. A(8 )7607 57(';8 '0 7$( 9() ; ?76 $5708 6?'55 ' 7( $

'00$9( ? 6 @ ;7 8 $> ? $>> (6 '() ? 7()7@7)9'5 6 7( ( . D7607 57(';8 '0 7$( 0'( 7(059)

; @$0' 7$( $> ;7@75 6 $ 96 $; '00 66 '(8 $; '55 0$= $( ( 6 $> ? MOFED N $;

I(>;'6 ;90 9; .

I( L'; ? V7$5' 7$( $> ?76 $5708 6?'55 4 '56$ ')); 66 ) 48 ' ;$ ;7' M$FED '()

E ?7$ 7'( C;7=7('5 07@70 C$)

Final Ict Policy

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