Final 1-11 - IT1 - v4.0 84.1%.doc

Principio del formulario

A computer can access devices on the same network but can not access devices on other networks. What is the probable cause of this problem?

The cable is not connected properly to the NIC.

The computer has an invalid IP address.

The computer has an incorrect subnet mask.

The computer has an invalid default gateway address.

Final del formulario

2Principio del formulario

Refer to the exhibit. What is the correct order of steps to safely remove one of several hot-swappable devices using the least amount of steps?

2, 3, 5, 6

1, 3, 5, 6

1, 4, 5, 6

2, 5, 6



Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?

Hibernate

Suspend

Left on with no power mode

Soft shutdown



The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?

manufacturer's website

Microsoft Update website

printer installation disk

Windows Device Manager

Windows hardware profiles



A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?

Administrative Tools

BIOS

Command Prompt

Safe mode

System Registry



A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?

Create five primary partitions.

Create one extended partition with five logical drives within it.

Create one primary partition and an extended partition with four logical drives within it.

Create five extended partitions.

Create one logical partition with five primary partitions within it.

Create one primary partition and one logical partition with four logical drives within it.



Which three rules increase the level of password strength? (Choose three.)

Passwords should never expire.

Passwords should be a combination of letters and numbers.

Passwords should combine a user's special dates and initials so they can be alphanumeric.

Passwords should be changed by the user after specific periods of time.

Password expiration and lockout policies should be clearly defined.

Passwords should be short to reduce the chances of users forgetting them.



A user is reporting that a new external hard drive is defective. The laptop will allow access to the drive at times, and then will report that the drive cannot be found. Upon an initial examination of the laptop, it is discovered that the user has ten USB devices connected to the laptop.

What is the best quick solution to this problem?

Remove all the peripherals except the hard drive and observe the results.

Move the laptop to another location and observe the results.

Replace the power adapter and observe the results.

Replace the USB hub and observe the results.

Flash the BIOS on the laptop and observe the results.



Which type of scanner generally has high costs but produces top-quality images?

all-in-one

drum

handheld

flatbed



A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?

My Computer

Control Panel

Device Manager

BIOS

Start Menu



Which three things should be investigated first when troubleshooting a printer? (Choose three.)

equipment power

corrupt print driver

low-ink warning

out of paper

operating system compatibility

firmware version



Which two interface types make it possible to attach different external components to laptops and desktops without powering the computer off? (Choose two.)

ExpressCard

FireWire

ISA

PCI

PCMCIA

USB



Where in Windows XP can the shutdown, hibernate, and standby modes be configured?

Start > Control Panel > Power Options

Start > Control Panel > Administrative Tools

Start > Control Panel > Power Modes

Start > Control Panel > System Final del formulario


Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.)

modem

network

parallel

serial

USB



The ABC Company manager is calculating the TCO for an inkjet printer that the company needs to purchase. Which three factors should be included in this calculation? (Choose three.)

warranty

software costs

user training

price per page

purchase price

environmental requirements



Refer to the exhibit. Which sequence of steps describes the printing process used by a laser printer?

1,2,3,4,5,6

2,5,3,4,1,6

3,4,1,6,2,5

4,2,6,5,3,1



Which network device uses a MAC address table to segment the network?

concentrator

hub

PBX

router

switch



What is the default subnet mask for a Class A network?

0.0.0.255

0.0.255.255

0.255.255.255

255.0.0.0

255.255.0.0

255.255.255.0



A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?

multi-ping attack

phishing

ping bomb

ping of death

spoofing

zombie attack



Refer to the exhibit. Which type of removable media is depicted?

hard disk

USB optical drive

PC card

flash drive



A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?

The new floppy drive is faulty.

The ribbon cable is installed incorrectly.

The jumper settings are set incorrectly for the floppy drive.

The floppy drive has been disabled in the BIOS.



A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem?

Regularly replace the laptop battery.

Encourage users to run the laptop from the battery more often.

Encourage users to run the laptop from the AC adapter more often.

Remove and clean the CPU.

Clean the air vents.

Replace the fan.



What characterizes spoofing?

Making data appear to come from a source other than the actual source.

Sending abnormally large amounts of data to a remote server to prevent user access to the server services.

Intercepting or inserting false information in traffic between two hosts.

Sending bulk e-mail to individuals, lists, or domains intending to prevent users from accessing e-mail.



When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?

BIOS reads the MBR.

NTDETECT.COM is used to detect any installed hardware.

NTDLR reads the registry files.

The WINLOGON.EXE program is started.



Logical addressing and routing function at which layer of the OSI model?

Application

Data Link

Network

Physical

Transport



ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?

NIC

Wireless NIC

USB gateway

RAID adapter .

multiple slave hard disk adapter



Where can a user change the idle time after which a laptop will switch to standby mode?

Right-click the desktop, then click Power Modes > Standby.

Right-click My Computer, then click Properties > Hardware > Device Manager > ACPI.

Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

Left-click Start > All Programs > Accessories > System Tools > Power Management.



Which two types of connectors can be found on DVI cables? (Choose two.)

3-pin

15-pin

24-pin

29-pin

32-pin



In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the operating system?

Emergency Repair Disk (ERD)

Automated System Recovery (ASR)

Windows Recovery Manager (WRM)

Automated Windows Recovery (AWR)

Windows System Recovery (WSR)



Which type of power connector is used to connect devices such as optical drives and hard drives?

20-pin

24-pin

Berg

Molex

P8

P9



ABC Company wants to configure laptops to automatically power components off to improve battery life. Which power management control can be used to accomplish this?

ACPI

AMD

UPS

BIOS

PnP BIOS



Which Windows tool should be run before upgrading the operating system?

Convert

Fdisk

Msconfig

Ntbackup



When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?

A

B

C

D

E



A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?

Run a System Restore from the last restore point.

Use the Add or Remove Hardware applet in the Control Panel to remove the update.

Restore the hard drive from the last system backup.

Use the Recovery Console to restore the operating system.



Which three benefits are gained by networking computers? (Choose three.)

decreased need of personal training

fewer peripherals needed

decreased computer-to-user ratio

lower cost licensing

increased user specialization

increased communication capabilities



A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?

The computer automatically boots into Safe Mode and displays a warning on the screen.

The screen flashes with a red background and displays a warning message.

The computer emits a pattern of beeps indicating the failing device.

The computer returns an error message indicating the I/O address of the failing device.



Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)

Reboot the laptop.

Reinstall the operating system.

Disconnect the peripherals.

Have the customer verify the problem.

Call a level-2 technician.



A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?

Verify that the computer is working properly now.

Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.

Explain that the repair technician sent to perform the repair is inexperienced.

Put the customer on hold until a supervisor is available.



When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?

FAT32

HPFS

NFS

NTFS



What is the logical topology used for the Ethernet architecture?

bus

double ring

extended star

ring

star



What characterizes a DDoS attack?

Many hosts participate in a coordinated attack.

Infected computers are called Daemons.

It is easy to identify the source of the attack.

All hosts must be in the same geographic area.



Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)

Disconnect the power cord.

Keep any component in a plastic bag until installation.

Remove any batteries.

Use carpets in cool areas.

Wear rubber-soled shoes to work with the computer.



Which type of cable standard uses a 9-pin connector and supports data rates in excess of 800 Mbps?

DB-9

DB-25

IEEE 1284

IEEE 1394a

IEEE 1394b



Which protocol adds security to remote connections?

FTP

HTTP

NetBEUI

POP

SSH



Which protocol dynamically assigns IP addresses to network devices?

DHCP

DNS

ICMP

RARP

TCP



What is the purpose of an IRQ?

Perform input/output between the CPU and peripherals.

Establish peer-to-peer communication between devices and software.

Request information from the CPU.

Access the computer RAM for reading and writing.



A technician is installing dual operating systems on a computer. Which disk management tool should be used to create two partitions on the hard disk?

Chkdsk

Defrag

Fdisk

Format

Scandisk



A technician receives a call from a customer dissatisfied with past service who continually complains about the service during the call. How should the technician handle this call?

Remind the customer that his company is probably better than the competition.

Advise the customer that they can always leave his company and do business with the competition.

Listen to the complaint and advise the customer that he will make every effort to avoid what they are complaining about.

Ask the customer to submit his complaint in writing.



Refer to the exhibit. Which three status LEDs are shown in the graphic? (Choose three.)

battery status

Bluetooth activity

caps lock

hard-drive activity

power on status

wireless activity



Why do mobile devices such as laptop computers use specifically designed CPUs?

They consume less power.

They are smaller.

They are lighter.

They require customized cooling mechanisms.

They need to fit proprietary motherboards.



When installing a network adapter into a client computer, a technician notices that the contacts on the adapter need to be cleaned. Which solution should the technician use to clean the contacts?

glass cleaner

isopropyl alcohol

mild detergent

rubbing alcohol

slightly abrasive cleanser


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Final 1-11 - IT1 - v4.0 84.1%.doc

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