File: 05_RETS Business Case.PPT 1

RETS Business Case

RETS Business Case

Major categories of benefits in the business case

Components within each category

Calculating value for the components

File: 05_RETS Business Case.PPT 2

RETS Business Case

TopicObjectives

Describe components of the business case for the use of RETS in your organization

Recognize factors that influence the value of the business case

Information to help us create a defensible business case for our MLS

File: 05_RETS Business Case.PPT 3

RETS Business Case

MLS Staff Time Savings

Components:– Reduced IT operations and migration effort– Reduced technical support effort– Reduced call center workload– Reduced report/download development effort

Calculating value:– Identify all the staff involved– Estimate hours saved for each– Calculate value using estimated hourly rates

File: 05_RETS Business Case.PPT 4

RETS Business Case

MLSAdditional Data Revenue

Components:– Data licensing revenue

Calculating value:– Identify potential customers– Estimate likely revenue– Estimate incremental development costs– Estimate incremental operations costs

File: 05_RETS Business Case.PPT 5

RETS Business Case

MLS Additional Software Revenue

Components:– Share of licensing revenue from sales of licenses of

RETS Service Consumer software

Calculating value:– Estimate number of Realtors® likely to license

software– Estimate value of share of licensing revenue– Estimate incremental marketing and support costs

File: 05_RETS Business Case.PPT 6

RETS Business Case

Richer Client Software Selection

Components:– Increased satisfaction among Realtors®

Calculating value:– Estimate value of reduced frequency and length of

support calls– Estimate value of happier Realtors®

File: 05_RETS Business Case.PPT 7

RETS Business Case

IncreasedMLS Customer Satisfaction

Components:– Standardized data accessibility

Calculating value:– Estimate value of Realtors® accessing data

consistently and reliably

File: 05_RETS Business Case.PPT 8

RETS Business Case

IncreasedMLS Staff Satisfaction

Components:– Reduced workload/overtime– Reduced number of page-outs

Calculating value:– Calculate value of reduced staff turnover– Calculate value of improved morale

File: 05_RETS Business Case.PPT 9

RETS Business Case

TopicSummary

Tangible benefits:– Reduced cost– Increased revenue

Intangible benefits:– Improved customer and staff satisfaction

Benefit value proportional to number of staff/customers

File: 05_RETS Business Case.PPT 10

RETS Business Case