Fiesta Time in San Antonio!2014 Spring Conference • April 22 - 24

World class speakers • CRA workshop • Riverwalk scene

Peer networking • Boutique hotel • Fiesta® San Antonio

The AHRA Spring conference has it all. See you there!

Collaborating Sponsor:

SAN ANTONIO, TX

2014

Advanced Track - April 23-24 - 8:00 am - 5:00 pmBasic Track - April 22-24 - Opening remarks 1:30 pm Tuesday (April 22)CRA Workshop - Tuesday, April 22 - 8:00 am - 6:00 pm

Full Registration - AHRA Members: $425 Non-Members: $565Includes all materials, educational sessions, lunches, continental breakfasts and breaks.

AHRA Membership plus RegistrationNon-members can save by joining TODAY! Receive a full year of AHRA membership benefits and conference registration (membership is $200 without this offer). Receive AHRA membership and Advanced or Basic Track registration for only $600.

Single-Day RegistrationAHRA Members: $225 Non-Members: $300Includes educational sessions and meals for 1 day only.

Add CRA Exam Workshop - Tuesday, April 22, 8:00 am - 6:00 pmAHRA Members: $100 Non-Members: $125

In an effort to conserve paper and member

resources, AHRA Spring Conference topics and speaker information is

featured within this booklet. Session details,

including learning obejectives, are featured

online at: www.ahraonline.org.

www.AHRAonline.org

Certified Radiology Administrator (CRA) Exam WorkshopTuesday, April 22, 2014 - 8:00 am – 6:00 pm Registration and breakfast - 7:00 am – 8:00 amAHRA Members—$250.00 Nonmembers—$275.00Breakfast and lunch are included in the registration fee.

AHRA’s CRA Exam Workshop is designed to facilitate the attendees’ study and preparation for the CRA Exam. The course reviews each domain, or subject area, covered in the exam—fiscal management, human resource management, operations management, asset management, and communication and information management.

It focuses on areas to study as well as providing references and direction to other resources. Attendees should use the course to identify their respective areas of strengths and weaknesses. In addition, attendees may take an optional 1-hour sample test at the end of the workshop (5:00 pm – 6:00 pm). Completion of the workshop will help channel the attendees in their foundation of study for the CRA Exam.

Spring ConferenceApril 22 - 24San Antonio, TX

www.CRAinfo.org

RADIO

LOGY ADMINISTRATION

CERTIFICATION COMMISSION

CRACERTIFIED RADIOLOGY

ADMINISTRATOR

CRA Exam Workshop – Last chance to prepare for the CRA exam prior to the May testing sessions – don’t miss out!

www.CRAinfo.org

RADIO

LOGY ADMINISTRATION

CERTIFICATION COMMISSION

CRACERTIFIED RADIOLOGY

ADMINISTRATOR

Spring ConferenceApril 22 - 24San Antonio, TX

Certified Radiology Administrator (CRA) Exam WorkshopCheck www.ahraonline.org for complete schedule, descriptions and speakers.

7:00 AM – 8:00 AM - Continental Breakfast

8:00 AM – 9:30 AM

Asset Resource Management9:30 AM – 9:45 AM - Break

9:45 AM – 11:15 AM

Human Resource Management11:15 AM – 12:00 PM - Lunch

12:00 PM – 1:30 PM

Fiscal Management1:30 PM – 1:45 PM - Break

1:45 PM – 3:15 PM

Test-Taking Tips and Communication/Information Management3:15 PM – 3:30 PM - Break

3:30 PM – 5:00 PM

Operations Management5:00 PM – 6:00 PM

Sample Test (optional)

Supersize Your Resume!Become a CRA Today.

A Certi�ed Radiology Administrator (CRA) designation can make all the di�erence.

Spring ConferenceApril 22 - 24San Antonio, TX

www.AHRAonline.org

Advanced Track - Wednesday, April 23To conserve paper - session details are available online.

8:00 AM - 9:00 AM

Patient Satisfaction Affects Patient Safety and Patient Safety WILL Affect Patient SatisfactionScott Claudin, RT(R), BS, Radiology Department Operations Supervisor, Libertyville, IL

9:15 AM - 10:45 AM

Rapid-Cycle Improvement in RadiologyMike Holland, NEXT Level Partners, LLC, Naples, FL

10:45 AM – 11:15 AM - Coffee Break with Exhibitors

11:15 AM - 12:15 PM

The New Joint Commission Imaging Requirements - How to Ensure That Your Facility is ReadyWilliam West, PhD, DABR, CHP, West Physics Consulting

12:15 PM – 1:15 PM - Lunch with Exhibitors

Advanced Track – Industry experts will provide strategies to help tackle the challenges of healthcare’s rapidly changing landscape.

Spring ConferenceApril 22 - 24San Antonio, TX

www.AHRAonline.org

Advanced Track - (Wednesday, April 23 continued)

1:15 PM - 2:45 PM

Optimizing Patient Outcomes with a Patient Radiation Dose Reduction and Optimization ProgramRobert Pizzutiello, FACR, FAAPM, FACMP, Landauer Medical Physics, Victor, NY

2:45 PM – 3:15 PM - Beverage Break with Exhibitors

3:15 PM - 4:45 PM

State of Healthcare in the US: Navigating Through a Period of Unprecedented ChangeJohn Self, John G. Self and Associates

4:45 PM – 6:15 PM - Cocktail Reception with Exhibitors

Advanced Track - Thursday, April 247:00 AM – 8:00 AM - Continental Breakfast with Exhibitors

8:00 AM - 9:30 AM

Positioning for Positive Personal PotentialBruce Hammond, CRA, CFAAMA, BBA, The CailcoGroup, Fort Worth, TX

9:45 AM - 10:45 AM

Outpatient Imaging Marketing: Strategies for SuccessLewis Sanderow, OhioHealth, Columbus, OH

Spring ConferenceApril 22 - 24San Antonio, TX

Advanced Track - (Thursday, April 24 continued)

10:45 AM – 11:15 AM - Coffee Break with Exhibitors

11:15 AM - 12:15 PM

Panel Discussion: Recognizing Organizational Goals in Staffing - Balancing Labor Productivity with Equipment Utilization and Customer ServiceDavid Cowan, MSHS, Georgia Institute of Technology, Atlanta, GARussell Cain, CRA, Tenet Atlanta Healthcare, Atlanta GAMark Feeley, MBA, BA, RT(R), Baystate Medical Center, Springfield, MA

12:15 PM – 1:15 PM - Lunch with Exhibitors

1:15 PM - 2:45 PM

Fiscal Management - Coding, Compliance and ICD-10: What You Need to Know Now!Melody Mulaik, MSHS, CRA, RCC, CPC, CPC-H, Coding Strategies, Inc., Powder Springs, GA *This session generously sponsored by Coding Strategies, Inc.

3:00 PM - 4:00 PM

Documentation Quality: The Ultimate Balancing ActKenneth Schafer, SpeechCheck, Inc.

4:15 PM - 5:15 PM

CRM - Leveraging Technology to Enhance Communication and Drive VolumeLaurie Slater, Corporate Health Group (CHG) www.AHRAonline.org

Spring ConferenceApril 22 - 24San Antonio, TX

www.AHRAonline.org

Basic Track - Tuesday, April 22To conserve paper - session details are available online.

1:30 PM – 1:45 PM - Welcoming Remarks

1:45 PM – 3:15 PM

Quality Improvement - Operations Management/Communication/Information Management

Ernie Cerdena, CRA, FAHRA, HealthQuest

3:30 PM – 4:30 PM

Business Writing Skills - Communication/Information Management

Janice Eurton, CRA, FAHRA, CAAMA, Clark Memorial Hospital, Sellersburg, IN

Basic Track - Wednesday, April 237:00 AM – 8:00 AM - Continental Breakfast with Exhibitors

8:00 AM – 9:00 AM

Introduction to Project Management - Asset Management/Operations Management

Jeffrey Palmucci, BS, CRA, RT(R), FAHRA, Monroe Carell Jr. Children's Hospital at Vanderbilt University, Nashville, TN

Basic Track – Designed to expedite the on-boarding process for new managers or reboot the skills of existing leaders.

Spring ConferenceApril 22 - 24San Antonio, TX

Basic Track - (Wednesday, April 23 continued)

9:15 AM – 10:45 AM

Budgeting for Business Management - Part 1 - Fiscal Management/Asset

Management/Human Resources

Luann Culbreth, M.Ed., MBA., RT(R)(MR)(QM), CRA, FSMRT, Saint Thomas Health Services, Nashville, TN

10:45 AM – 11:15 AM - Coffee Break with Exhibitors

11:15 AM – 12:15 PM

Budgeting for Business Management - Part 2 - Fiscal Management/Asset

Management/Human Resources

Luann Culbreth, M.Ed., MBA., RT(R)(MR)(QM), CRA, FSMRT, Saint Thomas Health Services, Nashville, TN

12:15 PM – 1:15 PM - Lunch with Exhibitors

1:15 PM – 2:45 PM

Communicating More Effectively in the Workplace - Communication/Information

Management

Jay Mazurowski, CRA, FAHRA, Concord Hospital, Concord, NH

2:45 PM – 3:15 PM - Beverage Break with Exhibitors www.AHRAonline.org

Certified Radiology Administrator (CRA) Exam WorkshopTuesday, April 22, 2014 - 8:00 am – 6:00 pm Registration and breakfast - 7:00 am – 8:00 amAHRA Members—$250.00 Nonmembers—$275.00Breakfast and lunch are included in the registration fee.

AHRA’s CRA Exam Workshop is designed to facilitate the attendees’ study and preparation for the CRA Exam. The course reviews each domain, or subject area, covered in the exam—fiscal management, human resource management, operations management, asset management, and communication and information management.

It focuses on areas to study as well as providing references and direction to other resources. Attendees should use the course to identify their respective areas of strengths and weaknesses. In addition, attendees may take an optional 1-hour sample test at the end of the workshop (5:00 pm – 6:00 pm). Completion of the workshop will help channel the attendees in their foundation of study for the CRA Exam.

Spring ConferenceApril 22 - 24San Antonio, TX

www.AHRAonline.org

Basic Track - (Wednesday, April 23 continued)

3:15 PM – 4:45 PM

The Employment Continuum - Human Resource Management

Maureen Firth, MS, RT (R)(M)(QM), CRA, FAHRA , Hospital for Special Surgery, New York, NY

4:45 PM – 6:15 PM - Cocktail Reception with Exhibitors

Basic Track - Thursday April 247:00 AM – 8:00 AM - Continental Breakfast with Exhibitors

8:00 AM – 9:30 AM

Patient Satisfaction in Today’s Healthcare Environment - Operations

Management/Communication/Information Management

Kevin Smith, RT(R), FACHE, MHA, Scott & White Hospital - Taylor, Taylor, TX

9:45 AM – 10:45 AM

Art of Negotiation - Asset Resource Management/Communication/Information Management

Jay Mazurowski, CRA, FAHRA, Concord Hospital, Concord, NH

10:45 AM – 11:15 AM - Coffee Break with Exhibitors

Spring ConferenceApril 22 - 24San Antonio, TX

Basic Track - (Thursday, April 24 continued)

11:15 AM – 12:15 PM

Developing and Implementing Operational and Regulatory Procedures -

Operations Management

Maureen R. Firth, CRA, MS RT(R)(M)(QM), Hospital for Special Surgery, New York, NY

12:15 PM – 1:15 PM - Lunch with Exhibitors

1:15 PM – 2:45 PM

Introduction to Asset Management - Asset Management

Speaker TBD

3:00 PM – 4:00 PM

Introduction to Imaging Informatics and Operations Management - Asset

Resource Management/Communication/Information Management

Speaker TBD

4:15 PM – 5:15 PM

Marketing Matters: Building Basics - Operations Management

Jeffrey Palmucci, BS, CRA, RT(R), FAHRA, Monroe Carell Jr. Children's Hospital at Vanderbilt University, Nashville, TN

Special thanks to our friends at GE Healthcare for their generous support of the AHRA 2014 Spring Conference. www.AHRAonline.org

Advanced Track - Wednesday, April 23To conserve paper - session details are available online.

8:00 AM - 9:00 AM

Patient Satisfaction Affects Patient Safety and Patient Safety WILL Affect Patient SatisfactionScott Claudin, RT(R), BS, Radiology Department Operations Supervisor, Libertyville, IL

9:15 AM - 10:45 AM

Rapid-Cycle Improvement in RadiologyMike Holland, NEXT Level Partners, LLC, Naples, FL

10:45 AM – 11:15 AM - Coffee Break with Exhibitors

11:15 AM - 12:15 PM

The New Joint Commission Imaging Requirements - How to Ensure That Your Facility is ReadyWilliam West, PhD, DABR, CHP, West Physics Consulting

12:15 PM – 1:15 PM - Lunch with Exhibitors

Spring ConferenceApril 22 - 24San Antonio, TX

www.AHRAonline.org

Registration – You have several options for submitting your registration. Online, phone call, fax, scan and e-mail, or US Postal Service. Here are the details:

Register Online at: www.ahraonline.org

Call Member Services (that’s easy) at: (978)443-7591 or (800) 334-2472

E-Mail or Fax: Complete the following three pages then copy and fax to (978) 443-8046 or scan and e-mail to: memberservices@ahraonline.org.

US Postal Service to:AHRA490-B Boston Post Rd., Suite 200Sudbury, MA 01776

Source Code: Spring14broc

Payment InformationAdvanced Program Registration Fee $ ____________

Basic Program Registration Fee $ ____________

CRA Exam Workshop Registration Fee $ ____________

Less Multiple Registrant Discount* $ ____________

Add AHRA Membership (Non-Member Registration Only)

$ ____________

TOTAL AMOUNT DUE

$ ____________

o

Check in the amount of $__________ enclosed

o

Visa o Mastercard o

American Express

Card Number: ___________/___________/___________/___________

Expiration Date _______/_______

*Additional Attendees:

Call for current % o� registration o�er

Spring Conference Program Registration

o Advanced Track: April 23-24, 2014 (Includes all materials, educational sessions, lunches, continental breakfasts and breaks.) o AHRA Members: $425 o Non-Members: $565

o Basic Track: April 22-24, 2014 (Includes all materials, educational sessions, lunches, continental breakfasts and breaks.) o AHRA Members: $425 o Non-Members: $565

Single-Day Registration (Includes educational sessions and meals for 1 day only.)

o AHRA Members: $225 o Non-Members: $300

Indicate Day: o Wednesday, April 23, 2014 o Thursday, April 24, 2014

Indicate Program: o Advanced o Basic

Add AHRA Membership Non-members can save by joining TODAY!

serve as your membership application. Membership is $200 without this o�er.

o $35 In addition to the full conference non-member registration fee above. New members only.

AHRA’s CRA Exam Workshop Registration ( select only one )

o CRA Exam Workshop Only (Tuesday, April 22, 2014) (Includes all materials, educational sessions, breakfast and lunchh.)

o AHRA Members: $250 o Non-Members: $275

o Add CRA Exam Workshop to Advanced or Basic Program Registration NOTE: The CRA Exam Workshop and Basic Program both have sessions scheduled for April 22. (Be sure to include both your registration fees in your payment.)

o AHRA Members: $100 o Non-Members: $125

Advanced Track - Thursday, April 247:00 AM – 8:00 AM - Continental Breakfast with Exhibitors

8:00 AM - 9:30 AM

Positioning for Positive Personal PotentialBruce Hammond, CRA, CFAAMA, BBA, The CailcoGroup, Fort Worth, TX

9:45 AM - 10:45 AM

Outpatient Imaging Marketing: Strategies for SuccessLewis Sanderow, OhioHealth, Columbus, OH

Spring ConferenceApril 22 - 24

San Antonio, TX

( select only one )

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Title

Organization

Mailing Address

City, State, Zip

Phone Fax

E-mail address

AHRA member #

Additional Attendees

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Spring Conference Program Registration

Spring ConferenceApril 22 - 24San Antonio, TX

The Spring Conference will be hosted at the historic Menger Hotel in downtown San Antonio, TX. www.mengerhotel.com

With a style and tradition befitting the oldest continuously operating hotel west of the Mississippi, the Menger Hotel offers a splendid bridge between San Antonio’s colorful border town past and its cosmopolitan present.

AHRA group rate is $139 per night plus tax. To make reservations call 1-800-345-9285 and use group code: AHRA www.AHRAonline.org

490-B Boston Post Rd.Suite 200Sudbury, MA 01776

the association for medical imaging management

www.ahraonline.org or simply call member services at (978) 443-7591

Register Online Today!