Overview of FFSC Services and Programs

SWOT Analysis

Strengths

Weaknesses

Opportunities

Threats

StrengthsConduct a thorough assessment

of course offerings: evaluate and select topics that actually interest our clientele and deliver them in the most effective format, optimizing flexibility of staff and services.

WeaknessesExtend hours at on base

installations and off site.Improve virtual marketing and

develop integrated marketing plan for new programs and initiatives.

Opportunities

Identify more effective ways to partner with “competitor” agencies serving military families.

Threats

Attract and retain a quality workforce and improve communication across the organization.

Overarching Goals

Improve effectiveness of programs and services and ensure delivery is customer driven.

Improve program access and enhance visibility.

Promote partnerships to complement and augment programs and services.

Enhance workforce cohesion and retention.

Next stepsOne government Director leads each team.

10 staff members volunteered to serve on each team.

Teams currently developing strategies to meet our goals.

Communication across organization.